
How do I interrupt playback and enter setup menu?
Use USB mouse to click and hold one corner of the screen for 10 seconds to exit
playback and enter setup menu.
How do I provide a DEBUG log for a behaving media player to the support team?
Please follow the instructions below to collect the player’s DEBUG log:
1 Prepare a blank USB stick in FAT-32 format.
2 Create a folder name “DEBUG” (case insensitive) in the root of USB stick.
3 Make sure the player is operating (see welcome screen or playing content)
4 Insert the USB stick into player and wait for yellow
dot on upper right corner to stop blinking.
5 Within the “DEBUG” folder, is a folder with a string of number as its name. If
the string of numbers is all zero’s, the debug log has not been collected properly.
Repeat step 1~4 again and make sure to wait until stop blinking.
6 Zip the “DEBUG” folder and send to ViewSonic Support Team.
Please consult the software documentation for information specific to your content
management solution.
How to reset the media player to factory default
WARNING: Changes or modifications to this unit not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequencyenergy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correctthe interference at his own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
When boot up is complete, if the system detects
preloaded content, the loading circle will
appear. Once the loading circle completes,
content will be played. To stop autoplay and
enter “Basic settings” users need to select the
pause button in the center of the loading circle.
When boot up is complete and there is no
preloaded contents, the user will see the “Basic
settings” which allows the user to make
configurations or autoplay pre-loaded content.
To change media player system language, use
a USB mouse to select “(Current
Language)….” For system configurations,
select “Advanced.”
Important recommended configurations:
1. Set correct time, date and time zone for
properly scheduled playback.
2. Set password to prevent unauthorized
access during setup menu.
3. Set network for establishing network
connection.
Users can set content by clicking “Set Content”
to enter the URL or use the desired content
management system to upload the contents onto
the media player.
Factory resetting the media player will result in the removal of all saved
contents, passwords and configurations in settings. Please refer to the steps
below to complete the media player factory resetting process:
1 Use a pen to press and hold the reset button – do not release until step 4.
2 Insert the power cord.
3 Wait 30 seconds for the system reboot indicates that your data is erased.
4 Release the reset button and the media player will initialize to factory
default state.