Viking MOH-2L Instructions for use

The MOH-2L provides your residence or small
business phones with the same “on hold” features
as Key Systems or PABX’s. An audio input jack is
available for providing music or promotion on hold
for a truly professional “big-business” image.
To place a call on hold, simply press the ,key on
your Touch Tone phone and hang up. The call will
be held in the MOH-2L for as long as you require.
While on hold,callers may be pacified with record-
ed music, radio, promotional announcements or anyother source connected to the
audio input jack. The MOH-2L can be connected to one or two phone lines making it
ideal for homes or small offices.
Add Music-On-Hold To Your
One or Two Line Phone Service
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TECHNICAL
TECHNICAL
MOH-2L
MOH-2L
Two-Line
Music-on-Hold
May 19, 2010
• Phone line powered
• Provides music-on-hold for 1 or 2 line phones
• RJ14 (two-line) and RJ11 jack provided
• Single digit (touch tone ,) hold command
• CPC detection for automatic disconnect
• “On Hold” indicator for second line
• Audio input jack
• Compatible with any C.O. line or analog
PABX/KSU station
• Audio cable included
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Line Powered: 20mA loop minimum
Dimensions: 119mm x 71mm x 36mm (4.7” x 2.8” x 1.4”)
Shipping Weight: 0.45 Kg (1 lb)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to 95% non-
condensing humidity
Audio Input: Requires connection to a speaker output of an
amplified source.
Audio Connection: 1/8 inch audio jack
Phone Connections: (1) RJ14 jack, (1) RJ11 jack, (1) RJ14
plug, (1) 3.5mm (1/8”) audio jack
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Sp pe ec ci if fi ic ca at ti io on ns s
• Small Office/Home Office systems (SOHO)
• City desks
• Catalog departments
• Provides promotion on hold when used with
the DVA-2WA (DOD# 110)
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Ap pp pl li ic ca at ti io on ns s

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IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT [phone]
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Technical Practice in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The
customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't
followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)
number. The customer MUST have a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individual-
ly boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manu-
factured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's
Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FIT-
NESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAM-
AGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL
BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLU-
SIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED
AS SUCH.
the necessary modifications to maintain uninterrupted service.
If trouble is experienced with the C-250, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 [phone]
If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the
equipment until the problem is resolved.
Connection to Party Line Service is subject to State Tariffs. Contact the state public utility commission, public service com-
mission or corporation commission for information.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such activities in the off-peak
hours, such as early morning or late evenings.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connected. This
is to avoid damaging the equipment caused by local lightning strikes and other electrical surges.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communica-
tions. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. Located on the equip-
ment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If request-
ed, this number must be provided to the telephone company.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive REN's on a
telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of
the REN's should not exceed five (5.0) To be certain of the number of devices that may be connected to a line, as deter-
mined by the total REN's, contact the local telephone company. For products approved after July 23, 2001, the REN for
this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the
REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.
The plug used to connect this equipment to the premises wiring and telephone network must comply with the applicable
FCC Part 68 rules and requirements adopted by the ACTA. If your home has specially wired alarm equipment connected
to the telephone line, ensure the installation of this C-250 does not disable your alarm equipment. If you have questions
about what will disable alarm equipment, consult your telephone company or a qualified installer.
If the C-250 causes harm to the telephone network, the telephone company will notify you in advance that temporary dis-
continuance of service may be required. But if advance notice isn't practical, the telephone company will notify the cus-
tomer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is nec-
essary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make

2-Line Phone
(not included)
LINE 2
LINE
2
TWO LINE
MUSIC ON
HOLD
MODEL MOH-2L
VIKING©
LINE 1 & 2
Model DVA-2WA
DOD# 110
(not included)
To Additional
Phones
C
LED2LED1
S3
14
3
2
ON
7
6
5
VIKING©
VIKING MODEL DVA-2WA
MASTER
VOLUME
AUX. AUDIO
VOLUME
VIKING
ELECTRONICS
HUDSON, WI 54016
DIGITAL ANNOUNCER
WITH 2 WATT AMPLIFIER
POWER 12V DC
START/ STOP STATUS PWR
DEFAULT MSG.
MESSAGE REPEAT
DELAY TIMES
600 OHM AUDIO
OUTPUT
REMOTE TRIGGER
HANDSET REC/ MONITOR
RECORD AUDIO INPUT (MIC/ TAPE)
AUX. AUDIO INPUT/ MOH
12 34 2
134
SPEAKER
OUTPUT
56
PRESS AND HOLD
5
AUTO REPEAT
6
MIC ATTENUATION
7
MIN MAX
MIN MAX
MODE
2 LINE CALL SEQUENCER
MODEL TMS-2
VIKING©
ANS MACH
To RJ14 (2 line)
or RJ11 (1 line)
Model TMS-2
DOD# 062
(not included)
PHONES
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IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC outlet and the telephone line. It is recommended
that a surge protector be installed to protect against such surges. Contact Panamax at [phone] or Electronic Specialists Inc. at [phone].
!
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B. Adding a Professional Call Sequencer and Promotion on Hold
A. Standard Installation
Single Line or 2-Line Phone
(not included)
LINE 2
LINE
2
TWO LINE
MUSIC ON
HOLD
MODEL MOH-2L
VIKING©
LINE 1 & 2
Music Source (not included) To RJ14 (2 line)
or RJ11 (1 line)
Single Line Phone
(not included)
To Additional
Phones
To Additional
Phones
The MOH-2L must be wired in series and in front of all phones you wish to have the hold feature with.
1. Plug the modular cord on the back of the MOH-2L into an RJ14 (2-line) or RJ11 (single-line) jack.
2. Plug the RJ14 (2-line) telephone cable that’s feeding your 2-line phones, into the jack labeled LINE 1 & 2 or plug
the RJ11 (single-line) cord that’s feeding your telephone into the jack labeled LINE 1 & 2 and plug the line 2
devices into the jack labeled LINE 2 (if required).

Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no respon-
sibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
DOD# 407 ZF301170 Rev APrinted in the U.S.A.
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Switch 3
OFF
ON
Description
(not used)
(not used)
Switch 2
OFF
ON
Description
Line 2 normal loop current (factory setting)
Line 2 low loop current
Switch 1
OFF
ON
Description
Line 1 normal loop current (factory setting)
Line 1 low loop current
ON
OFF
ON
OFF
1 2 3
Bottom View of the MOH-2L
DIP switches 1 and 2 allow the MOH-2L to work with varying telephone lines. If the MOH-2L does not hold the call that’s
been placed on hold, the loop current provided by your phone company is probably too low. To compensate for this, set the
corresponding dip switch to the ON position.
When a call comes in, the phones will ring as usual. After answering the call, the user can place the call on hold by press-
ing the “,” key on their touch tone phone and then hanging up. The call will remain on hold until any phone on the same
line is picked up, or a CPC disconnect signal from the incoming CO line is detected.
The MOH-2L can accommodate one or two phone lines, connecting them to a single on hold audio source. The LED on
the front of the MOH-2L indicates that line two is on hold.