Vivo MOUNT-E-UP44 User manual

MOUNT-E-UP44 Remote Control
Instruction Manual
SKU: MOUNT-E-UP44 Remote Control
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If you do not understand these directions, or if you have any doubts about the safety of the installation,
please call a qualied technician. Check carefully to make sure there are no missing or defective parts.
Improper installation may cause damage or serious injury. Do not use this product for any purpose that is
not explicitly specied in this manual and do not exceed weight capacity. We cannot be liable for damage
or injury caused by improper mounting, incorrect assembly, or inappropriate use.
WARNING!
REMOTE CONTROL OPERATING INSTRUCTIONS
Install two AAA batteries (not included) in the remote. Plug the mount in. The mount will beep once. Use
a pencil or other thin tool to press the button on the front of the mount’s control unit, then press the SET
button on the remote. The control unit will beep repeatedly for about 10 seconds. The mount is ready for
operation when the beeping stops.
UPWARD/DOWNWARD MOVEMENT
Press and hold the up button to raise the TV. Press and hold the down button to lower the TV.
SAVE AND RECALL MEMORY
To save a certain location to memory, press and hold the mem1 or mem2 button for 3 seconds. The
mount will beep, indicating the position has been saved to memory. To recall memory locations, press
the ( 1 ) or ( 2 ) button. The TV mount will automatically adjust to saved memory locations 1 or 2.
RETRACT TO LOWERED (DEFAULT) POSITION
To fully lower the mount into the cabinet, press the OK button. Press the OK button again to stop the
movement if needed.
LOWEST HEIGHT LIMIT SETTING
Short press the " " button ve times, aer each press you will hear a beep and at the h press two
beeps. This indicates the current height is now saved as the lowest height setting. The lowest height limit
will be erased should the remote control be reset.
If the original remote has been lost, please contact us for a new one. To pair the
replacement remote with the mount:
1. Use a thin tool (such as a paperclip) to press the small button on the front of the mount’s
control unit. The control unit will beep once.
2. Press the SET button on the replacement remote. The control unit will beep repeatedly
for 10 seconds to indicate that the remote is being programmed to the unit. When the
beeping has stopped, the mount will be ready for operation.
PAIRING THE REMOTE CONTROL
Downward
Movement
Memory Button 1 Memory Button 2Upward
Movement
Recall Memory
Position 1
Recall Memory
Position 2
Retract/Reset
BUTTON FUNCTIONS

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If the TV mount operates abnormally, it may be necessary to perform a reset of the mount.
To reset the TV mount, unplug the mount from power for 10 seconds and plug back in. Hold
the OK button for 3 seconds. The mount will lower to the minimum position, stop, then
raise slightly. The unit will then beep twice if the reset was successful.
To clear the memory, use a thin tool (such as a paperclip) to press the small button on the
front of the mount’s control unit. The unit will beep once. Press and hold the button again
for 5 seconds or until the mount beeps again to conrm clearing.
(Note: The memory clearing process may also be necessary if replacing the remote control)
TROUBLESHOOTING
PROBLEM
RESETTING THE MOUNT
SOLUTION
The Mount Will Not Operate 1. The system may be in an error state. If the
unit beeps 3 times aer pressing a button, reset
the mount.
2. The system may be overheating. If the mount
beeps four times aer pressing a button, allow
to cool for 18 minutes.
3. The remote may not be paired with the
mount. Refer to REPLACING THE REMOTE
CONTROL.
4. Check to make sure the power cable is
plugged in.
Abnormal Operation 1. Reset the TV mount. Refer to RESET MOUNT.
Remote Control Range is Too Short
The TV Mount Stops Moving
1. Replace the batteries. If the problem is not
resolved, please contact us to replace the remote
control.
2. Ensure the remote is being used within 30 feet
(10m) of the mount.
1. Ensure there are no cables or objects
preventing the mount from moving.
2. The TV weight may exceed the 77lb (35kg)
weight limit.
3. The motor cable may be damaged. Reset the
mount. If the problem continues, contact us for
replacement.
Abnormal Operation 1. Please contact us to replace the product.

LAST UPDATED: 10/04/2021
REV1
Open Monday - Friday 7:00am - 7:00pm CST,
our dedicated support team can oer immediate assistance with rapid response times. If any
parts are received damaged or defective, please contact us. We are happy to replace parts to
ensure you have a fully functioning product.
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