Vollrath TW 27R Quick guide

The Vollrath Company, L.L.C.
1236 North 18th Street
P.O. Box 611
Sheboygan, WI 53082-0611
Telephone [phone]
Operating and Safety
Instructions
TW 27R & TSM 27
Model Numbers:
72028 - TW 27R, 1400 Watts, 120 Volts
72030 – TSM 27, 1400 Watts, 120 Volts
72031 – TSM 27, 1400 Watts, 120 Volts, With Canopy
72032 – TSM 27, 1470 Watts, 120 Volts, With Canopy and Lights
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TW 27 R & TSM 27
Thank you for purchasing this Vollrath food rethermalizer/warmer. Before operating this unit,
read and familiarize yourself with the following operating and safety instructions. SAVE
THESE INSTRUCTIONS FOR FUTURE REFERENCE.
WARNING
ELECTRIC SHOCK, FIRE OR BURN INJURIES CAN OCCUR IF
THIS EQUIPMENT IS NOT USED PROPERLY. TO REDUCE RISK OF INJURY:
• Plug only into grounded electrical outlets matching the nameplate rated voltage.
• Unit should only be used in a flat, level position.
• Unplug warmer and let cool before cleaning or moving.
• Do not spray controls or outside of unit with liquids or cleaning agents.
• Handle hot water carefully.
• Do not immerse
• Unplug warmer when not in use
• Do not operate unattended
IMPORTANT: Always operate this unit with water in the well
Function and Purpose:
This unit is intended to rethermalize containers of previously cooked food and hold containers of
hot food at a safe serving temperature. This unit is not intended or designed to cook raw food
product.
Installation:
This unit is to be used on a countertop. This unit is not designed be enclosed or built into any
area.
Operation :
1. Place the food merchandiser on a flat, level surface. This unit is not designed to be enclosed
or built in any area.
2. Fill each well with 1 quart of water. Do not overfill wells. Always maintain water in well.
WARNING
ELECTRICAL SHOCK HAZARD
Keep water level at approx. 1 quart. If level is too high, water
may overflow when the food container is inserted. The overflow could
enter the electrical compartment and cause a short circuit or electric shock.
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3. Plug power cord into grounded electrical outlet with the nameplate rated voltage.
.
WARNING
BURN HAZARD
Hot water and steam in the well can burn skin.
Use protective gloves, mitts or potholders when removing
food containers or covers. Hot food can also cause burns. Handle hot food carefully.
4. Operation of:
Hot Food Holding
1. Preheat the water in the wells by covering wells with empty food containers or
covers, and then setting the heat control to the maximum heat setting.
Preheat for15 minutes
2. Place container of hot food product into preheated food merchandiser. Reduce
heat setting and monitor food temperatures closely for food safety. (See food
safety precautionary note below)
3. Maintain water level at or near water level mark. Periodically (approximately
2 hours) remove container of food and check the water level. Add hot water if
needed.
Rethermalizing refrigerated food that has been previously cooked
1. Preheat the water in the wells by covering wells with empty food containers or
covers, and then setting the heat control to the maximum heat setting.
Preheat for 1 hour
2. Set the timer to 1 (one) hour for rethermalizing. (TW 27R Only)
3. During the rethermalization process, monitor food temperatures closely for
food safety. The United States Public Health Service recommends that the
entire food product reaches and maintains a minimum of 165°F (74°C) for at
least 15 seconds to be properly rethermalized. In addition, rethermalized food
must pass through the danger zone of 41°F (5°C) to 165°F (74°C) in less than
2 hours to prevent growth of organisms of public health concern. Do not add
cold food for rethermalizing while holding hot food; the merchandiser
will cool down and not hold the hot food at proper serving temperature.
To reach the required safe food temperature as quickly as possible, do not add
water or remove food pan during the rethermalization process.
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5. Reduce heat setting to a level that will maintain a safe holding temperature and maintain food
quality. (See Food Safety Precautionary Note)
FOOD SAFETY PRECAUTIONARY NOTE
Monitor food temperatures closely for food safety. The United States Public Health
Service recommends that food be held at a minimum of 140°F (60°C) to help prevent
bacteria growth. Maintain water level at approximately 1 quart. Water level MUST be
sufficient to completely submerse the element. Periodically (approx. 2 hours) remove
container of food and check the water level. Add hot water if needed.
Cleaning:
To maintain appearance and increase the service life, the food warmer should be cleaned at least
daily.
1. Before cleaning unplug the unit and let it and any liquid in the unit cool completely.
WARNING
BURN HAZARD
Hot water and hot parts can burn skin.
Allow hot wells and water to cool before handling.
2. Carefully empty water from the wells.
3. Wipe the entire well interiors with a clean, damp cloth.
4. To avoid damaging the finish, do not use abrasive materials, scratching cleaners or scouring
pads to clean water deposits from the wells.
5. If soap or chemical cleaners are used, be sure they are completely rinsed away with clear
water, immediately after cleansing. Chemical residue could corrode surface of unit.
WARNING
ELECTRICAL SHOCK HAZARD
Do not spray outside of unit or controls with liquid or cleaning
product. Liquid could enter the electrical compartment and cause a
short circuit or electric shock.
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TW 27R and TSM 27
Trouble Shooting:
Symptom Probable Cause
Unit operates on HIGH
continuously
When the timers are used to rethermalize cold food (TW 27R
only), the unit will operate on high and not respond to changes
in the thermostat. When the timers cycle off and
rethermalization is complete, the thermostat will then regulate
the temperature of the unit to the setting of the thermostat. The
timers should not be used for hot holding operation.
The pilot light turns off when the
unit should be working
The light indicates when there is power to the element. It will
cycle on and off with the element.
The lights on the TSM 27 do not
turn on
The lights have an independent ON/OFF Switch and power
cord that can be plugged into the back of the unit or into
another source. Be sure the lights are plugged in and the switch
is turned on.
Repair:
There are no user serviceable parts within this appliance. To avoid serious injury or damage,
never attempt to repair the food warmer/rethermalizer or replace a damaged power cord yourself.
Contact a qualified professional repair service.
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TW 27R and TSM 27
Exploded View TSM 27:
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Exploded View TW 27
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TW 27R and TSM 27
72031 Menu Board Assembly
Parts List:
1. Mounting bracket (Assembled to Menu Board, 4 places)
2. Menu Board with Decal
3. Decal (Not Shown), Affixed to Menu Board
4. Washer ¼”
5. Bolt ¼” x 20 x 1.5”
6. Straight Post
7. End Cap 4 pcs (Already Assembled)
Installation and Assembly:
1. Mount straight posts to warmer back with bolts and washers. Tighten bolts finger tight only.
2. Make sure there is no dirt, oil or grease on the posts. Remove backing from double sided tape that
is in the mounting bracket sections. Position menu board so top is slightly above the plastic caps on
the top end of the posts. Press menu board assembly to the posts securely.
3. Tighten bolts with wrench.
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72032 Lighted Canopy Assembly Instructions
Parts List:
1. Canopy Decal, Not Shown
2. Canopy
3. Light Bracket (Assembled to light and
canopy)
4. Halogen Light (Assembled to Bracket)
5. Menu Board Decal, Not Shown
6. Menu Board
7. Posts (2)
8. Mounting bracket (Assembled to menu
board, 4 places)
9. Post End Caps, (4) (Assembled to Posts)
10. Bolt, ¼” x 20 x 1.5”, (4)
11. Washer, ¼”, (4)
Assembly:
1. Assemble posts to back of warmer unit
with bolts and washers. Tighten finger
tight only.
2. Make sure there is no grease, oil or dirt
on the posts. Remove backing from
double sided tape from the inside of the
light bracket channels (2 places). Mount
canopy assembly to posts by pressing
bracket down over the posts. Position
canopy so front edge is closest to the post
end caps.
3. Remove the backing from the double
sided tape on the menu board. Position
menu board approximately 1” (25 mm)
above top edge of warmer. Press firmly
into place.
4. Tighten bolts from step #1 with wrench.
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Warranty Policy for The Vollrath Co. L.L.C.
The Vollrath Company L.L.C. warranties all products it manufactures and distributes
against defects in materials and workmanship for a period of one year - except as listed
below, from the date of purchase to the original purchaser under normal use and service.
All warranties are void if the product has been damaged by accident, neglect, improper
use or other causes not arising out of defects in materials or workmanship.
 Refrigeration compressors – 5 year warranty
 Intrigue & Classic Select cookware – Limited lifetime warranty
 Replacement parts – 90 (ninety days) on the part only
 Fry pans and coated cookware – 90 (ninety days)
The Vollrath Company shall not be liable for loss of use of the product or other incidental
or consequential costs, expenses or damage incurred by the purchaser.
Warranty work must have prior approval from The Vollrath Company.
Warranty Procedure for Countertop Equipment
During the warranty period the food warmer will be replaced without charge to the original
purchaser when returned prepaid and insured, with proof of purchase date, to the dealer who
originally sold the unit. Should it become necessary to return this product to The Vollrath
Company, you must first obtain return authorization and shipping instructions from The
Vollrath Company Customer Service Department. Please have model number and serial
number information available when calling.
 Carefully pack the item in its original carton or other suitable box to avoid shipping
damage.
 Attach a tag to the item before packing with your name, complete address and phone
number, model and serial number, purchase information and an explanation of the
problem. Include RETURN AUTHORIZATION PACKING SLIP.
 We recommend you insure the package, as shipping damage is not covered under
warranty.
Mailing address:
The Vollrath Company L.L.C.
1236 N. 18th Street
Sheboygan, WI 53081
PLEASE ALLOW 30 – 45 DAYS FOR REPLACEMENT WARMER
RETURNS WITHOUT PRIOR AUTHORIZATION WILL NOT BE ACCEPTED