Vox Yealink SIP-T27 User manual

Vox Centrex Yealink T27 User Guide
Monique Adams
Verto Supreme
November2015

TABLE OF CONTENTS
Handset Description …………………………………………… Page 2
Keypad Lock ……………………………………………………… Page 5
Directory …………………………………………………………… Page 5
Adding an Entry …………………………………………. Page 5
Edit or Delete an Entry ……………………………….. Page 5
Black List …………………………………………………… Page 6
Dialling from Directory …………………………………. Page 6
Making a Call ……………………………………………………… Page 6
Placing call on Hold ……………………………………………. Page 6
Making 2nd Call ……………………………………………. Page 6
Answering a call …………………………………………………. Page 7
Denying an Incoming Call ……………………………… Page 7
Call History …………………………………………………………. Page 7
Do Not Disturb (DND) ……………………………………………. Page 7
Call Pick Up ………………………………………………………… Page 7
Call Forwarding …………………………………………………… Page 8
Call Waiting ………………………………………………………… Page 8
Call Transfer ………………………………………………………. Page 9
Blind Transfer ……………..……………………………… Page 9
Blind Transfer ……………………………………………. Page 9
3 Way Conference ………………………………………………… Page 9
Voicemail ……………………………………………………………. Page 10
Customer Self-Care ……………………………………………… Page 11
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Handset Description
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Icon Instruction
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Keypad Lock
To lock the keypad:
Long Press the #key
The icon will be displayed on the top right corner of the idle screen.
To unlock the keypad:
Press any navigation key, enter the PIN and press OK. “Default PIN
is 1122”
To change the default PIN:
Press MENU->Basic Settings->Phone Unlock Pin
Enter the current Pin. “Default = 1122”
Use the navigation key to scroll down.
Enter the new Pin
Use the navigation key to scroll down.
Confirm the new PIN.
Press Save
Directory:
Adding an entry
Press Directory-> Local Directory->Select the Contact Group->Ok
Press Add soft key; enter the Name, Office/Mobile number of the
contact from the keypad. Use the 123 soft key to select between numeric
and upper/lower case alphanumeric modes.
Press Save soft key to add the contact or Cancel soft key to cancel
the change.
Edit or Delete an entry
Press Directory-> Local Directory->Select the Contact Group->Ok
Use the navigation key to highlight the entry you want to edit or delete.
Press the Option soft key.
To delete the entry select Delete and press OK.
To edit the entry, select Detail, make the desired changes and press
Save.
Press Cancel soft key to return to the Directory.
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Black List
Callers added to the Black List will go straight to your voicemail.
Press Menu
Use the navigation key to select Directory and press OK
Use the navigation key to select Blacklist and press OK
Follow the steps above to add, edit or delete numbers.
Dialling from a Directory
Press Directory-> Local Directory->Select the Contact Group->Ok
Use the navigation key to highlight the entry you want dial.
Press the Send or OK button.
Making a call
To make a phone call:
Pick up the handset, the iconwill be showed in the idle screen.

Press the Speaker button, iconwill be showed in the idle screen.

Press the Headset button if the headset is connected to the Headset
Port in advance. The icon will be showed in the idle screen.
Enter the number using the keypad.
Press Ok, #or Send
Note: You can also dial the numberfirst, and then choose the method you will
use to speak to the other party.
Placing a Call on Hold
While on an active call, press the Hold button.
To retrieve the held call, press the Resume button.
To active a 2nd or 3rd call:
Place the 1st call on Hold.
Select another Line Key.
Dialthe number and press Send or OK.
To toggle between two calls on hold press SWAP.
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Toggle between 3 held calls by pressing the associated line button or use
the navigation button and press Resume
Answering a call
Answering an incoming call
If you are not on an active call, lift the handset, press the Speaker button/
Answer soft key to answer using the speakerphone or press the Headset
button to answer using the headset.

If you are on an active call, press the Line key to answer the 2nd call.
This will place the 1st call on Hold and you can toggle between the calls
by pressing the associated Line button.
Note: Duringthe conversation, you can alternate between Headset,Handset and
Speakerphone by pressing the correspondingbuttons or pickingup the handset.
Denying an incoming call
Press Reject soft key to send the call to your voicemail.

Press Forward to redirect the call to another destination, enter
the destination and press Send.
Call History
To access the handset call logs
Press the History soft key.

Use the navigation button to scroll to All Call, Placed Calls, Received
Calls,Missed Calls or Forwarded Calls.

Use the navigation key to select an entry.
Press Send to dial the number.

Press Options to check the detail of the call, add it to the phone book
or black list or to delete the entry.
DND (Do Not Disturb)
Note: All calls will be directed to your voicemail when DND is active.
Press DND soft key to active DND Mode. The icon will display in the
top right corner of the display.
Press DND soft key again to deactivate DND mode.
Call Pick Up
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Press the flashing BLF Button.

To answer a call ringing at another extension in the same pickup group,
dial *78, use the GPickup softkey or press the Pick Up button if
configured.

To answer a call ringing at another extension not in the same pickup
group, dial *78 + extension number or use the DPickup softkey
Call Forwarding
This feature allows you to forward an incoming call to another phone number e.g.
anther extension, a group or an external number. When call forwarding is active
the display showed the icon is displayed in the screen.
The following call forwarding events can be configured:
Cancel: Call forwarding is deactivated.
Always: All incoming calls are immediately forwarded.

Busy: Incoming calls are forwarded when the phone is busy. (Note; for
this feature to work, Call Waiting must be deactivated on the handset)

No Answer: Incoming calls are forwarded when the phone is
not answered after a specific period.
To configure Call Forwarding
Select: Menu->Call Features->Call Forward.
Select the type of forward you want.
Use the navigation key to Enable or Disable the forward.

Use the down Navigation key and enter the phone number you want to
forward your calls to.

Press Save to save the changes.

When selecting No Answer forward, enter the time, in seconds that the
handset should ring before forwarding the call.

Once the forward has been configured you can toggle the forwarding
feature on and off by pressing the Forward button if configured or the
TRANSFER button while the phone is in idle state.
Note: By default all callswill divert to your voicemail if not answered after
a specific time.
Call Waiting
This call feature allows your phone to accept other incoming calls to an extension
already in an active call.
To enable/disable Call Waiting:
Select Menu->Call Features->Call Waiting.
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Use the navigation keys or Disable/Enable soft key to active/inactive
call waiting.
Use the navigation key to select if a Tone is played while call waiting
is active.

Press Save soft keys to save the changes.
Call Transfer
Blind Transfer
Press Transfer Button or Transfer soft key during the
active conversation, the call will be on hold.

Dial the extension or telephone number.
Press the Transfer Button or Transfer soft key.
Attended Transfer
Press Transfer Button or Transfer soft key during the
active conversation, the call will be on hold.

Dial the extension or telephone number and press OK.
Wait for the 3rd party to answer and announce the call.
Press the Transfer Button or Transfer soft key.
3-way Conference
To establish a conference:
Press the Conference soft key during an active call.
The first call is placed on hold.

Dial the number to conference in and press the Send soft key or
OK button.
Wait for the 2nd party to answer.
Press the Conference soft key.
Hang up to disconnect all parties.
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Voicemail
Setting up your voicemail
Press the Message button, dial *98 or your extension number.
You will be directed to the Main Menu of your mailbox.
Select Option 1 to listen to your messages.
Select Option 3 for personal options.
Exit press *
Personal Options
Press 2 for admin options
oPress 1 to change your password. (default is 777)
oPress 3 to change the prompt level.
oPress 4 to toggle date and time announcement on or off.
oPress 6 to toggle auto play on or off.
Press 3 for personal greetings.

oFor extended absence greeting press 1.
o For personal greeting press 2.
o To record your name press 3.
Retrieving Voicemail Messages
When messages are left in your mailbox, the message lamp will come
on and the display will indicate that you have a new voice message.

To access your mailbox press the Message button or the Connect soft
key.
Press 1.
While listening to voicemail messages:
Press any digit to skip to the end of the message.
To replay the message press 4
To delete the message press 7
To save the message press 9
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Main Menu
To Check
To Hear Account
To Change
To manage
To access
voicemail press
Balances press
forward settings
additional DID
preferences
press
numbers
press
1
2
3
press
4
5
Voicemail Menu
Account Info Menu
To listen to
To go to your
To return to
To Listen to
To listen to
To return to
new messages
voicemail
the voicemail
your balance
the last 5 calls
the voicemail
press
options
main menu
again
dialled
main menu
1
press
2
press
*
press
1
press
2
press
*
Voicemail Options Menu
To enable/
To enable/
To enable/
To return to
To return to
disable
disable auto
disable date
the voicemail
the voicemail
voicemail
play press
& time
menu
main menu
press
1
2
press
3
Press
#
press
*
Call Forwarding Menu
To enable
To enable
To enable
To disable
To return to
follow-me
FWD Busy
FWD all
call FWD
the voicemail
mode
mode
mode
press
main menu
press
1
press
2
press
3
4
press
*
Dial in the
number and
press
#
Preferences Menu
To enable/
To enable/
To manage
To change
To return to
disable call
disable sending
your
y our m a ilbo x
the voicemail
waiting
caller ID
greetings
language
main menu
press
1
press
2
press
3
press
4
press
*
Greetings Menu
To record a
To set the
To return to
To return to
new custom
standard
preferences
the voicemail
gree ting
gree ting
menu
main menu
press
1
press
2
press
#
press
*
Listen To Voicemail
To listen to
To listen to
To call the caller
To hear the
To delete the
To return to
To return to
the next
the message
that left the
date & time
message
the voicemail
the voicemail
message
again
message
press
press
menu
main menu
press
1
press
2
press
3
4
5
Press
#
press
*
Customer Self-Care
Dial *99
Enter your pin and press # to reach the main
menu.
Note: The default Pin is “777”.
For security reasons this should be changed
as instructed in the “Voicemail” section of this
user guide.
At 1st login youwill be requested to select
your language.
Option 4 fromthe main menu is not
applicable to IP Centrex customers
To change the
To return to the
To return to the
FWD number
call forwarding
voicemail main
press
menu
menu press
1
press
#
*
Call Follow Me Menu
To listen to
To delete all
To add
To change the
To return to the
To return to the
your follow-me
follow-me
follow-me
order of follow-
call forwarding
voicemail main
numbers
numbers
numbers
me numbers
menu
menu press
press
1
press
2
press
3
press
4
press
#
*
To confirm
Dial in the
deletion
number and
press
press
##
To use these
To use these
To use these
numbers
numbers
numbers in the
randomly
simultaneously
order entered
press
1
press
2
press
3
To add
To continue
another
press
numbe r
press
1
#