Wakefield 7942 User manual

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Wakefield IP Phone 7962 and 7942 User Guide
1
Programmable buttons
Depending on configuration, programmable buttons provide access to:
• Phone lines (line buttons)
• Speed-dial numbers (speed-dial buttons)
The buttons illuminate to indicate phone line status:
Green, steady –Active call on this line (off-hook)
Green, blinking –Call on hold on this line
Amber, steady –Privacy feature enabled (Default, All Phones have Privacy)
Amber, blinking –Incoming call ringing on this line
Red –Shared line, currently in use
○No color –No call activity on this line (on-hook)
2
Phone Screen
Shows phone features. See the ―Phone Screen Features‖ on next page.
3
Footstand button
Allows you to adjust the angle of the phone base.
4
Messages button
Typically auto-dials your voice message service
5
Directories button
Opens/closes the Directories Menu. Use it to access call logs and Corporate
Directory.
6
Help button
Activates the Help menu.
7
Settings button
Opens/closes the Settings menu. Use it to control phone screen contrast and ring
sounds.
8
Services button
Opens/closes the Services menu. Provides access to IP Phone Services
9
Volume button
Controls the volume and other settings.
10
Speaker button
Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.
11
Mute button
Toggles the mute feature on or off. When mute is on, the button is lit.
12
Headset button
Toggles the headset on or off. When the headset is on, the button is lit.
13
Navigation button
Allows you to scroll through menus and highlight items. Use in conjunction with
softkeys to activate highlighted items.
14
Keypad
Allows you to dial phone numbers, enter letters, and choose menu items.
15
Softkey buttons
Each button activates a softkey option, displayed on your phone screen.

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16
Handset light strip
Indicates an incoming call or new voice message.

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Phone Screen Features
This is what your main phone screen might look like with an active call. The following table provides a basic overview of phone
screen features.
1
Primary phone line
Displays the ten digit telephone number sent for caller id.
2
Icons for
programmable buttons
Icons indicate how programmable buttons ○ are setup on your phone:
• Phone line icon –Corresponds to a phone line and reflects the call or line state.
You might have multiple phone lines.
• Speed-dial number icon –If available corresponds to a speed-dial.
3
Softkey labels
Each displays a softkey function. To activate a softkey function, press the softkey button.
4
Status line
Displays audio mode icons, status information, and prompts
5
Call activity area
Displays current calls per line, including caller ID, call duration, and call state for the highlighted
line.
6
Phone tab
Indicates call activity.
7
Feature tabs
Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.
Press feature button (Settings, Directories, Messages, Services) to switch between open menus.
Understanding Line and Call Icons:
Your phone displays icons to help you determine the call and line state (whether the call is on hold, ringing,
connected, and so on).
On-hook line
No call activity on this line. If you are dialing on-hook (pre-dial), the call
is not in progress until you go off-hook.
Off-hook line
You are actively dialing a number or an outgoing call is ringing.
Connected call
You are currently connected to the other party. Many phone features
require that you have a connected call.
Ringing line
An incoming call is ringing on one of your lines.
Call on hold
You have put this call on hold. (When displayed next to a phone line, this icon
indicates that all calls on the line are on hold.)
Remote-in-use
Another phone that shares your line has a connected call.
Message Waiting
New message(s) in your mailbox.
Option Selected
Line item has been selected on the phone display.
ACCESSING ONLINE HELP
1. Press the button, then press any softkey feature or button on the phone to display help information for that softkey
feature or button. Or, pause for the help menu.
USING THE LCD ICONS
1. The icons on the screen change depending on the task you are performing.

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HANDSET, SPEAKERPHONE AND HEADSET VOLUME
1. To increase or decrease the volume of your handset, speaker or headset during a call or after invoking dial tone, press the up
or down (Volume) button. The Volume button adjusts the volume for the currently active condition
(handset, speaker or headset).
2. To save the setting, press Save softkey.
ADJUSTING THE RINGER VOLUME
1. Press the up or down Volume button while the handset is in the cradle and the headset and speakerphone
buttons are off. Press the Volume (- or +) button repeatedly until you reach the desired volume level. The new ringer
volume is saved automatically.
CHANGING THE RINGER SOUND
1. Press the Settings button and select, User Preferences, then select [Rings].
2. Navigate to a phone line or default setting, and press [Select].
3. Use the Navigation button to scroll through the ring types, you can press the [Play] softkey to play a sample of a
―highlighted‖ ring type.
4. When you find a ring type (sound) that you like, press [Select] .
5. Press [Cancel] to revert to the previously saved setting, or press [Save].
6. Press [Default] to apply the default ring setting to a selected phone line.
7. Press [Exit] softkey to return to the main phone screen
(Exit softkey may have to be pressed several times to return to the regular phone screen).
CHANGING THE LCD CONTRAST
1. Press the Settings button and select [User Preferences], then select [Contrast].
2. If unable to read phone screen, press [Settings] button and then 1,4 on the keypad.
3. Press the Up or Down softkeys or the volume button to set the desired level.
4. Press the [Save] softkey, or press [Cancel] to revert to the previously saved setting.
5. Press the [Exit] softkey to return to the main phone screen.
(Exit softkey may have to be pressed several times to return to the regular phone screen).
PLACING A PHONE CALL
1. Pre-dial (dial on-hook, without first getting dial tone). Do one of the following:
a. Enter a phone number. (The Auto-Dial feature might pop up to suggest matching phone numbers from your Placed Calls
Log.)
b. Press the Navigation button to scroll and/or select a phone number from your Placed Calls log.
Next, press Dial softkey to dial the selected telephone number. Or,
1. Lift the handset to dial the selected telephone number. Or,
2. Press Speaker button or headset button (non-wireless headsets), to dial the selected telephone number. Or,
3. Press a line button (automatically selects speaker) and dials the selected telephone number.
2. To place a call using the speaker, press Speaker button or [NewCall] softkey and dial the number.
3. To place a call using a headset, plug the approved headset (non-wireless headsets) into the back of the phone base and press
headset button before or after dialing number. If headset button is lit, press [NewCall] to place a call. Press [EndCall] when
finished with call to remain in headset mode.
4. Originating a second call after you have an existing call on the same line. To do so, simply place the current call on [Hold]
(using the soft key) and press [NewCall].
5. Receiving a second call after you have an existing call on the same line. The second call will cause your line to ring once, the
softbuttons change and you then have an option to [Answer] or [Divert] the call. Press [Answer], the first call is placed on
hold automatically. Now to change between calls, press [Hold], then select the line you want, and press the softkey
[Resume] on the line you want to talk with.
6. To change from the handset to the speaker, press Speaker button and then hang up the handset.
7. To change from speaker to handset, lift Handset.
8. The volume and mute controls also adjust volume to the ear piece and mute the speech path of the headset.
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ANSWERING CALLS
1. Lift handset, or press [Answer] softkey, [Speaker] button or [Headset] button.
2. Press line of incoming call to answer call on another line (first call is automatically put on hold), or press [Answer]softkey.
3. Conditions: If you have multiple lines (shared Extension numbers) on your phone, you will need to press the other line key(s)
to answer the ringing line (shared extension number). Other ringing lines on your set may alter your softkey features when
you are on a call, press your active line key to be offered softkey features for the current call (your current call will not be
affected).
ENDING A CALL
1. Hang up while using the handset. Return the handset to its cradle. Or press [EndCall].
2. Hang up while using the headset (non-wireless headsets). Press headset button. If you want to keep headset mode activated
(keep the button lit after hanging up), press [EndCall].
MUTING A CALL
1. To activate mute, press the Mute button. (Off = On = ) Press the Mute button again to deactivate.
The Mute button will mute the speech path of the headset, handset or speaker.
PLACING A CALL ON HOLD (no time limit for caller on hold)
1. When connected to a call, press the [Hold] softkey. (caller hears custom ―music-on-hold‖)
2. To remove a call from hold on the current line, make sure that the appropriate call is highlighted and press [Resume] softkey.
3. Remove a call from hold on a different line. Press a blinking line button (held line). If there is a single call holding on this
line, the call will resume automatically. If there are multiple calls holding, make sure that the appropriate call is highlighted
and press [Resume]. Note that a held call is indicated by the call-on-hold icon.
TRANSFERRING A CALL
1. During a call, press the [Transfer] softkey. This places the call on consultation hold. (caller hears custom ―music-on-hold‖)
2. Dial the number you wish to transfer caller to. (Dial directory number or 9 + external telephone number)
3. When ringing begins, press [Transfer] again, or wait for party to answer, announce the caller then press [Transfer]. If party
refuses call, press [EndCall], then [Resume] softkey, which returns you back to talk with original caller.
TRANSFERRING A CALL DIRECTLY TO VOICE MAIL
1. During a call, press the [Transfer] softkey. This places the call on consultation hold.
2. Dial the [*+ extension number] you wish to transfer caller to.
3. When Voice Mail answers, press [Transfer] softkey and/or hang up.
IMMEDIATE DIVERT (Send a call to your voice mailbox)
1. When receiving an incoming call, press [iDivert].
2. The [iDivert] feature automatically transfers a call (including ring or held call) to your voice mailbox. Caller will year your
voice message greeting and can leave you a message.
MAKING A CONFERENCE CALL (6 parties max to a conference call)
1. While on a call, press the [more] softkey, press the [Confrn] softkey. This will place the first call on hold and you will
receive dialtone.
2. Place a call to another number.
3. When the call connects, press [Confrn] again to add this party to the conference. When call initiator hangs up, no additional
parties can be added.
4. To drop a party out of a conference, press [ConfList], highlight the name and press [Remove]. Only the initiator can remove
participants.
LAST NUMBER REDIAL
1. Lift handset and press [Redial] softkey.

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USING CALL LOGS AND DIRECTORIES
(Call logs contain records of your missed, placed and received calls)
View your Call Logs:
1. Press the (directories) button.
2. Select Missed Calls, Received Calls or Placed Calls. Each stores up to 100 records.
Display Details for a single call record:
1. Press the (directories) button.
2. Select Missed Calls, Received Calls or Placed Calls.
3. Highlight a call record.
4. Press [Details]. Doing so displays information such as called number, calling number, time of day, and call duration (for
placed and received calls only.
Erase a single call record:
1. Press the (directories) button.
2. Select Missed Calls, Received Calls or Placed Calls.
3. Highlight a call record.
4. Press [Delete] softkey.
Erase all call records in a single log:
1. Press the (directories) button.
2. Select [Missed Calls], Received Calls or Placed Calls.
3. Highlight a call record.
4. Press [Clear] softkey. (you may need to press the [More] softkey to display Clear.)
Erase all call records in all logs:
1. Press the (directories) button, then press [Clear]softkey.
Accessing Voicemail by Phone
Default PIN is 1 2 3 4 5
Dial the internal or external phone number to call Cisco Unity Express.
• If you are calling from your own phone, and you are asked for a PIN, enter it and press #.
• If you are calling from an external phone number or are calling from someone else’s phone
extension:
–If the system asks for your ID (usually your phone extension), enter it and press #. Then enter
your PIN and press # again.
–If the system asks for your PIN, press *. At the prompt, enter your ID (usually your phone
extension) and press #. Then enter your PIN, and press # again.
Managing Greetings
Greetings are messages that callers hear when they reach your voice mail. You can have the following
greetings:
• standard greeting—the normal greeting played to callers when they reach your voice mail. This can
be either the default system greeting (―Sorry, <extension xxxx>/<user name> is not available‖) or a
greeting that you have recorded and chosen as your own standard greeting.
• alternate greeting—the alternate greeting that is recorded by you and is turned on or off using the
voice-mail menu. This greeting is used as an alternative to your standard greeting; for example, if
you are on vacation, you can record a special greeting that is played to callers during the time that
you are away.
To manage greetings:
Step 1 Perform steps in ―Accessing Voicemail by Phone‖ to reach the main voice-mail menu.
Step 2 Press 4 to access the Setup Options menu.
Step 3 Press 1 to access the Greetings menu. Your active greeting plays.
• To rerecord your current greeting, press 1.
• To turn on or turn off your alternate greeting, press 2.
• To rerecord your standard and alternate greetings, press 3.
• To hear all greetings, press 4.