Wansview Q1 User manual

Wansview Full HD
1080P IP Camera
Q1/Q2
User Manual
Revised 29 September 2018

CONTENT
Welcome...................................................................................................5
Important Security Warning.................................................................... 5
Important Safeguards and Warnings....................................................... 5
1．Features and Specifications......................................................................7
1.1 Product Profile...................................................................................7
1.2 Features...........................................................................................7
1.3 Uses................................................................................................8
1.4 Specifications.................................................................................... 8
1.5 System Requirements..........................................................................9
2. Camera Management with Smartphones/Tablets..........................................9
2.1 Wansview App for iOS and Android....................................................... 10
2.2 Live Streaming..................................................................................12
2.3 Local Picture and Record.....................................................................14
2.4 SD/TF Record and Playback................................................................. 15
2.5 Alarm Setting................................................................................... 15
2.6 Advanced Settings............................................................................ 17
2.6.1 Wi-Fi Setting............................................................................ 17
2.6.2 User Management.....................................................................17
2.6.3 Time Setting.............................................................................18
2.6.4 SD/TF Card Setting.....................................................................18
2.6.5 Misc Setting............................................................................. 19
2.6.6 OSD (On Screen Display) Setting....................................................19
2.6.7 Volume Setting......................................................................... 19
2.6.8 AC Frequency........................................................................... 20
2.6.9 Maintenance Reboot /Restore......................................................20
2.6.10 About Camera.........................................................................20
3. Web Access...........................................................................................21
3.1 Settings..........................................................................................21
3.1.1 Plugin installation......................................................................21
3.1.2 View Video-Mode 1 - Complete Camera Management....................... 21
3.1.3 View Video- Mode 2 – Limited Camera Management......................... 22
3.2 Live Streaming and Recording on PC......................................................22
3.3 Playback Video.................................................................................23
3.4 Set Up........................................................................................... 23
3.4.1 System................................................................................... 23
3.4.2 Network................................................................................. 25
3.4.3 Video and Audio....................................................................... 29
3.4.4 Security.................................................................................. 30
3.4.5 Alarm - Motion and Audio Detection..............................................31

3.4.6 Storage.................................................................................. 34
3.4.7 Log........................................................................................35
4. Manage Camera with other Apps and Software...........................................35
5.Wansview Windows Software....................................................................37
5.1 Add Camera.....................................................................................3
5.1.1 Add camera in Lan................................................................. 37
5.1.2 Manually add camera.............................................................37
5.2 Play/Stop Video............................................................................38
5.2.1 Play Video........................................................................... 38
5.2.2 Stop Video.......................................................................... 38
5.2.3 Video Interface.....................................................................39
5.3 Camera Settings...........................................................................39
5.3.1 Edit Device.......................................................................... 39
5.3.2 Advanced Settings................................................................ 40
5.3.2.1 Device Info................................................................. 40
5.3.2.2 Time Setting................................................................40
5.3.2.3 User Setting................................................................40
5.3.2.4 WiFi Setting................................................................ 41
5.3.2.5 SD/TF Setting...............................................................41
5.3.2.6 Other Setting...............................................................42
5.3.3 Alarm Setting....................................................................... 43
5.3.3.1 Motion Detection......................................................... 43
5.3.3.2 Audio Detection............................................................43
5.3.3.3 Linkage Alarm.............................................................. 44
5.3.3.4 Alarm Time..................................................................43
5.3.4 Web Access......................................................................... 45
5.4 Multi-View..................................................................................45
5.5 Local Setting............................................................................... 46
5.6 Scheduled Recording.....................................................................46
5.7 Playback.................................................................................... 47
5.7.1 Playback Local Record............................................................47
5.7.2 SD Card Record.................................................................... 47
5.8 Lock..........................................................................................47
6．Wansview Mac Software................................................................... 48
6.1 About Wansview.......................................................................... 48
6.2 Operational Requirments............................................................... 48
6.3 Wansview Installation....................................................................48
6.4 Wansview Operation..................................................................... 48
7. FAQ............................................................................................... 49
7.1 Compatibility Setting for Internet Explorer.......................................... .49

7.2 Unable to view the camera when using mode 2 on Chrome 58.................49
7.3 Install IE Tab for Chrome 43............................................................ 50
7.4 Install IE Tab for Firefox 42..............................................................51
7.5 Port Forwarding............................................................................52
8. Warranty......................................................................................... 54

Welcome
Thank you for purchasing Wansview Q1(1080P)/Q2(1080P) Full HD IP Camera.
For any question and product updates please contact us:
1: By email:
US: [email protected]
[e-mail]
UK: [email protected]
2: By Skype:
US:[email protected]
UK:[email protected]
or check FAQ’s at the end of this User Guide.
3: Contact us by Facebook
www.facebook.com/WansviewOfficial
4: Contact us by www.youtube.com/WansviewOfficial
Or scanning the QR code to enter our Youtube channel.
Important Security Warning
In order to keep your Wansview camera secure and prevent unauthorized access, please make sure
to follow the steps below:
1. The camera has always the latest firmware installed. If we update the firmware, we upload it on
www.wansview.com/Service/download/
2. Change the default password for your camera. We suggest that your password is more than 8-10
characters and contains a combination of lowercase characters, uppercase characters and numbers.
Important Safeguards and Warnings
1. Electrical Safety
All installation and operation should conform to your local electrical safety codes.
We assume no liability or responsibility for any fires or electrical shock caused by
improper handling or installation.
2. Transportation Safety
Heavy stress, violent vibrations, and excess moisture should not occur during transportation,
storage, and installation of the device.
3. Installation
Handle the device with care. Keep the device right side up.
Do not apply power to the camera before completing installation.
Do not place objects on top of the camera.
4. Repair Professionals
All inspection and repair work should be done by qualified service engineers.
We are not liable for any problems caused by unauthorized modifications or user-attempted repair.
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5. Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable materials,
explosive substances, etc.
This product should be transported, stored, and used only in the specified environments as stated
above.
Do not aim the camera at a strong light source, as it may cause overexposure of pictures, and may
affect the longevity of the camera's sensors.
Ensure that the camera is placed in a ventilated area to prevent overheating.
6. Operation and Maintenance
Do not touch the camera sensor or lens directly.
To clean dust or dirt off of the lens, use an air blower or a microfiber cloth.
7. Accessories
Be sure to use only the accessories recommended by the manufacturer.
Before installation, please open the package and check to ensure that all of the components are
included.
Contact us if anything is broken or missing in the package.
8. Battery Drainage and Data Consumption
Please remember to exit the app after use, to prevent battery drainage and data consumption.
9. Compliance
FCC, CE, ROHS
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1．Features and Specifications
The Wansview Full HD IP Camera is an integrated indoor IP Camera developed specifically for
network video applications.
1.1 Product Profile
Front View
The Wansview Full HD IP Camera comes with 10 PCS IR LED, a CMOS Sensor, Wi-Fi Antenna,
and built-in Speaker and Microphone. It supports up to 128 GB SD cards. The camera Q1 has a Pan
and Tilt function, with 340° horizontal pan and 90° vertical tilt and Q2 with 290° horizontal pan and
120° vertical tilt
Rear View
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Bottom View
1.2 Features
● 1080p Full HD Video
● Live Streaming
● Pan and Tilt, 4x digital zoom
● Night Vision distance up to 25 feet
● 2 Way Audio with built-in microphone and speaker
● Support Wi-Fi connection
● Motion & Audio Detection
● Multi-App/Software Compatibility
● Support SD/Micro SD card storage
● Mountable on walls and ceilings
1.3 Uses
● Home Security
● Business Security
● Entryway Monitoring
● Baby Monitoring
● Pet Monitoring
● Elderly Parents
1.4 Specifications
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1.5 System Requirements
•An iOS mobile device or
•An Android mobile device or
•A Windows PC/MAC.
•An email address for receiving alert notifications
•A 2.4 Ghz Wi-Fi network (name and password) and high speed Internet connection
(DSL, Cable, FIOS) with a minimum 1 Mbit/sec upload speed.
Before installation please check your internet speed. Get your Wi-Fi username and password and if
they contain the special characters “&” and ‘, please remove them before set-up (change password).
Set WPA2-PSK Encryption, channel 6 and check if the DHCP switch is on. Follow this link to
learn how to access your router: www.wikihow.com/Access-a-Router.
Position your camera in 50ft/15m distance from the router and close to an DC Plug. The included power
cord is 8 ft long. If you need a longer power cord please contact us to get advice. Users can extend Wi-Fi
signal with Wi-Fi extenders and get a longer power cord, if needed. Check the quality of the video before
final mounting. In indoor installations, the range might be less if metal objects or thick walls and ceilings
are between the camera and the router. Quality is affected also by the number of devices connected to the
network and by interferences from other networks/devices.
If video.quality isnotgood,weadvise to positionthecameracloserto the router or reduce resolution and the
frame rate (fps).
Users can place indoor cameras in protected outdoor areas (such as a covered porch) as long as it
remains dry and within its operating temperature range of -10 to 50 degrees C. The camera is not
waterproof and any exposure to moisture and/or temperatures outside the operating range will
void our one-year limited warranty. Users can guard outdoors by placing the camera behind a
window, making sure to disable IR Leds and open the outdoor lights.
The Wansview Camera is a P2P camera as long as the camera is connected to the internet. Users
can view the camera from smartphones/tablets or PC, wherever they are using cellular data or
Wi-Fi connections. If users don’t want to use the internet to access the camera, and choose to
access only in their own private network/LAN, we can supply a tool which can disable P2P and
DDNS functionalities. Please contact our customer service.
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2. Camera Management with Smartphones/Tablets
Users can manage the camera from smartphones/tablets (chapter 2) and web browsers (Chapter 3).
Mobile users can manage the camera with our proprietary apps and plugins or with other popular
apps like (chapter 4):
-tinyCam Monitor by Tinysolution LLC (http://tinycammonitor.com)
-Blue Iris by Perspective Software (http://blueirissoftware.com)
-Sighthound Video (https://www.sighthound.com)
-iSpyConnect (http://www.ispyconnect.com).
For Businesses we provide also local software to be installed in the PC. Please contact us if you
are interested in it or visit our website .
http://www.wansview.com/Service/download/23.html
Performance and functionalities vary according the software/app. If you
are not satisfied with a particular function, try to manage it with another
software/app. Please get in touch with our friendly customer service for
any advice.
2.1 Wansview App for iOS and Android
Go to the App Store and install the “Wansview” app. Install the antenna and connect the camera to
the power source with the provided adapter. Users can connect cameras by Ethernet RJ-45 cables or
through Wi-Fi network. In general, cable connection offers better video quality.
Note: Wansview App Pictures are taken on the iOS Version. Android and iOS App have the
same structure but a little different design.
Cable Setup
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Wi-Fi Set Up
• Verify your smart device (iOS or Android) is connected with 2.4G wifi.
• Launch the Wansview app, Click to access Add Camera page and select “Add cameras via
WiFi mode”
• Scan the QR code on the bottom of the camera, and name the camera. Then “Next”
• Input correct WiFi password
and “Next”, then the camera will trying to connect, if connected, “Add success” appears, and it
will go back to the Camera page, and shows “online”. If it fails to connect, please tap
“Reconfiguration” and repeat the process for 2-4 times. The whole process should be finished
within 5 minutes of power on.
Otherwise, the camera should be unplugged and powered back.
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Tips:
When configure, please make sure the mobile phone is close to the camera.
Q3
Immediately after setup go to:
1)Advanced Setting > User Management to change User and Password
2)Advanced Setting > About camera and take note of the camera’s IP and camera’s Port
ATTENTION: Anytime you reboot the camera or there is a power cut, the setup procedure needs to be
repeated again and the camera’s IP address changes. To avoid repeating the setup procedure, input your
camera’s IP and port in the router settings page > advanced settings > port forwarding.
Port Forwarding is necessary also for accessing the camera from any Computer outside the
network where the camera is installed (see more on Chapter 3).
2.2 Live Streaming
Each camera can be accessed by up to 4 users at the same time. The administrator can setup 3
different level of access: administrator, operator and viewer.
Viewing Camera on a Single Window
Tap cameras to view the live videos by added cameras
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b) Tap the monitoring
screen to see the video
menu.
c) Digital Zoom is
available on the screen
by enlarging fingers
(4X digital zoom).
1: Two-way audio function:
Turn on Listen and Talk. 2:
IR Leds switches on at night
when the luminosity is
under 5 lux. If you want
control the IR Led manually,
please Tap to turn
ON/OFF the IR LED.
3: The Preset function
allows to set up to 8 spots
on the video and recall them
quickly. First select the spot,
then press 1 to 8 and then
Call
Viewing Camera on Multi-View
1.Tap “More” and select Multi-View. Up to 4 cameras can be
viewed at the same time. Click on cameras on the list to add the
view on the main screen.
2.Tap to hide cameras’ list
3.Tap to exit multiple windows mode
4.Press to play camera. Tap again to stop the video.
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2.3 Local Picture and Record
During live streaming, users can take snapshots by tapping on Snapshot to phone and Record to
phone. To stop recording, tap again or exit from the live streaming.
In Local Picture and Record users can find all the pictures and videos taken.
Share pictures and records
To share pictures and records follow the steps indicated in the screenshots.
Save records to phone and delete records
Select the videos recorded, click
to save videos in the mobile phone.
Click to delete videos.
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2.4 SD/TF Record and Playback
SD Card Recording
Playback recorded video in the SD card
If a SD Card is
installed in the
camera, from the
Advanced Settings
users can choose to
record or not on the
SD card by
switching the SD/TF
Recording button.
To view recordings,
access to SD/TF Record
and Playback. Choose a
day in the calendar, then
select Schedule or
Alarm click Done to see
the list of recorded
video on the SD card.
2.5 Alarm Setting
The IP Camera begins
recording when it detects movement/audio and stops recording in 30 sec. In this section, users
can customize the motion detection feature. This feature can be set on the app or in the web
interface. Motion is detected by changes in the pixels of the images.
Please note that motion
detection doesn’t work
through windows. In this
case we recommend to
connect an external motion
sensor out of the window
using the IO alarm port.
Access to“AlarmSetting” to set
Alarm Deployment,Alarm Action
and TimeDeployment.
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Alarm Deployment
In the Alarm Deployment screen users can set:
IO Detection: Camera allows user to add an external source of alert (motion sensor or push button).
We recommend the Instar IN-500 PIR Sensor as external motion sensor.
Sensor Type: The external sensor can be always open or always close. Please check your
alarm device setting in the user guide.
Motion Detection Sensitivity: users can choose Low/ Middle/ High sensitivity according to needs.
In the Web Interface, users can set sensitivity in a range 1-100.
Voice Detection Sensitivity: user can choose Low/ Middle/ High according to needs. In the
Web Interface, users can set sensitivity in a range 1-10. Temperature detection: function
disabled in this model
Humidity detection: function disabled in this model
Alarm trigger type
Trigger alone: The alarm will be triggered for any kind of active alarm event (Motion/ Voice/IO).
Trigger link: The alarm will be triggered for multiple detection at the same time (Motion/ Voice/IO).
Alarm Action
Save Picture to Email: When an alarm is detected, the camera will send three pictures to the email
box. Users can set up to 2 recipients.
Click Mail Setting to setup the email. Check your email provider for SMTP Server and Port.
Save Picture to FTP: When an alarm is detected, the camera will send 2 pictures to your FTP server.
Click on FTP Setting to setup FTP.
Save Record to FTP: When an alarm is detected, the camera will send a 15 sec video to your
FTP server.
Save Picture to SD/TF: When an alarm is detected, the camera will send 2 pictures to the SD
card. Save Record to SD/TF: When an alarm is detected, the camera will send a 30 sec video to
the SD card.
Trigger IO Output: User can add a siren or another alarm device to the camera. When an alarm is
detected, the external IO output will work. Users can choose alarm duration from 5 to 30 sec.
Preset Linkage: When an alarm is detected, the camera will focus on one of the 8 Preset spots (see
above).
Speaker Linkage: When an alarm is detected the speaker will act as a siren for the chosen
length (5-30sec).
Time Deployment
Users can set time and day of the week where the alarm function is active.
Pink means the time is armed, while blank means the time is disarmed.
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2.6 Advanced Settings
2.6.1 Wi-Fi Setting
Tap Wi-Fi Setting to manually input
the Wi-Fi password.
Note:
1. This camera supports only
2.4GHz frequency.
2. Password shall be no longer than
31 characters.
2.6.2 User Management (Change User and Password)
I
n User Management,
users can set 3 level of
access to the camera:
-Administrator: Full
access rights
-Operator: Can operate
the camera, but not
access to advanced
settings
-Viewer: Only can view camera.
No Pictures or Recordings.
Note: password shall be no
longer than 20 characters
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2.6.3 Time Setting
Click Time Setting to set time and time zone.
2.6.4 SD/TF Card Setting
Click "SD/TF Card Setting" to check the SD card capacity and status. A 128Gb SD card can
store videos continuously up to 3 days.
Enable the “record coverage” to overwrite the old files automatically. Otherwise, when the SD
card is full, recording function will stop.
Users can record videos from 2 to 15 minutes in the continuous mode.
Enable the SD card recording, to record constantly. For example, if record time set at 2 minutes,
the camera will record every 2 minutes
Users can set the Recording bitrate (Resolution):
1: 1920x1080 pixels
2: 640x360 pixels
3: 320x180 pixels
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2.6.5 Misc Setting
2.6.6 OSD (On Screen Display) Setting
Click "OSD Setting" to set:
-Overlay time: camera time in
live streaming, recording and
pictures -Overlay name: camera
name in live streaming, recording
and pictures
2.6.7 Volume Setting
User can adjust the volume for the Listen
and Talk
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2.6.8 AC Frequency
User can adjust the power frequency,
Power frequencies include:
50HZ(220V voltage selects 50HZ),
60HZ(110V voltage selects 60HZ),
60HZ used in Japan, Canada etc.
2.6.9 Maintenance Reboot /Restore
Reboot camera if Wi-Fi connection is
not working or if the camera/app is
frozen. Please note that the setup
procedure needs to be repeated again
after Restore to Factory Settings. The
camera IP address will also change.
2.6.10 About Camera
Here you can check the camera
information, such as Firemware, P2P
version, IP address and MAC address
Remember to exit the app
after use, to prevent battery
drainage and data
consumption
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