Warmup Terra User manual

User Guide
Terra
WiFi Thermostat
TM
Smart Heating. Simplified.

2
x1 x1 x2 x1
Pack Contents
Contents
Safety Information............................................................................................ 3
Step 1 - Installation ........................................................................................... 3
Step 2 - Wiring Connections ............................................................................ 4
Table 1.0 Thermostat Use Cases ............................................................................. 5
Wiring Diagrams ........................................................................................................ 6
Step 3 - Thermostat Mounting ........................................................................ 9
Step 4 - Initial Setup........................................................................................ 10
Welcome to the Terra thermostat ................................................................ 11
How to quickly change the temperature .............................................................. 11
How to quickly change mode ................................................................................. 11
Heating............................................................................................................. 12
How to set a program.............................................................................................. 12
Setback Temperature .............................................................................................. 12
How to set into Manual Mode................................................................................ 13
How to set a Temporary Override ......................................................................... 13
Energy Monitor................................................................................................ 14
SmartGeo......................................................................................................... 14
Settings............................................................................................................. 15
Notications & Error codes............................................................................ 17
Troubleshooting.............................................................................................. 17
WiFi Troubleshooting ..................................................................................... 19
Technical Specications ................................................................................. 20
Warranty .......................................................................................................... 21

3
Safety Information
Step 1 - Installation
The thermostat must be installed by a qualied electrician. It requires a
permanent 110V - 240V AC, 60Hz supply. The thermostat contains a
Class A GFCI with 5mA trip level and wiring must conform to local
electrical code.
Isolate the thermostat from the mains supply throughout the
installation process.
Install the thermostat in an area with good ventilation. It should not be
beside a window/door, in direct sunlight or above another heat generating
device (e.g. radiator or TV).
Ensure the distance from your router to the thermostat is not excessive.
This will ensure the wireless connection is not subject to range or
interference issues once installed.
q
q
q
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Conduits are only required where it is mandated by state or provincial
code. Please refer to local electrical code for compliant applications.
The thermostat and its packaging are not toys; do not allow children
to play with them. Small components and packaging present a risk of
choking or suocation.
The thermostat is suitable for indoor use only. It must not be exposed
to moisture, vibrations, mechanical loads or temperatures outside of its
rated values.
For safety and licensing reasons, unauthorised change and/or
modication of the thermostat is not permitted.
q
q
q
q
Isolate the thermostat supply from
the mains supply.
Unclip the display from the
power base.
12
Install a 3-1/2” (89 mm) deep single gang or 2-gang box with mud ring in your
preferred thermostat location. Pull wires (heater, supply and sensor) through
gang box and complete terminal wiring.
3

4
Step 2 - Wiring Connections
WARNING!
The thermostat must be installed by a qualied electrician in accordance with
National Electrical Code.
Wiring Connections
LOAD
L1 & L2
Heater Load Max.15A
(1800W - 120V, 3600W - 240V)
LINE
L1 Supply Live (120 V)
LINE
L2 Supply Neutral (120 V) / Supply Live (240 V)
P1 & PC Probe 1 - Floor/Air Control Sensor (No Polarity)
Floor or air temperature reading for scheduled control
P2 & PC Probe 2 - Limit Sensor (No Polarity)
See Table 1.0 for thermostat use cases
NOTE: The function of Probe 1, Probe 2 from Control/Limit Sensor can be
swapped in settings.

5
Table 1.0 Thermostat Use Cases
# Use Case Control Limit Sensor
1
Thermostat IN room
Air temperature schedule
No oor limit
Internal
Air Sensor None
2*
Thermostat IN/OUT of room
Floor temperature schedule
Floor limit
P1 & PC
Floor Sensor None
3
Thermostat IN room
Floor temperature schedule
Air limit
P1 & PC
Floor Sensor
Internal
Air Sensor
4
Thermostat OUT of room
Air temperature schedule
No oor limit
P1 & PC
Air Sensor None
5**
Thermostat IN room
Air temperature schedule
Floor limit
Internal
Air Sensor
P2 & PC
Floor Limit
6
Thermostat IN/OUT of room
Floor temperature schedule
Floor limit
P1 & PC
Floor Sensor
P2 & PC
Floor Limit
7
Thermostat OUT of room
Air temperature schedule
Floor limit
P1 & PC
Air Sensor
P2 & PC
Floor Limit
8
Thermostat IN/OUT of room
Regulator schedule
No limit
Reg. None
9
Thermostat IN room
Regulator schedule
Air limit
Reg. Internal
Air Sensor
10
Thermostat IN/OUT of room
Regulator schedule
No limit
Reg. None
11
Thermostat IN/OUT of room
Regulator schedule
Floor limit
Reg. P2 & PC
Floor Limit
12
Thermostat IN/OUT of room
Regulator schedule
Floor limit
Reg. P2 & PC
Floor Limit
2*Recommended when thermostat is OUT of the heated room
5** Recommended when thermostat is IN the heated room
NOTE: For thermostat use cases 6 & 7 an additional sensor will be required.

6
Wiring Diagrams
Heating loads connected to thermostat
Hot 120V
Hot 120V or Neutral
Heating
≤ 3600W/15A
Heater earth connections should be connected to earth in line with
NEC, CEC code.
Option 1 Heating ≤ 3600W / 15A into thermostat only
R C Snubber not required
RED -Hot 120V / White - Neutral
Heating, RED - 240V, Yellow - 120V

7
Wiring Diagrams
Heating loads connected to Relay-25
Hot 120V
Hot 120V or Neutral
R C
Snubber
0 1
8642
Relay 1
≥ 15 A
6mA GFCI
20 A
Heating
≤ 3600W/15A
Option 2 Heating ≤ 3600W / 15A into external relay only
R C Snubber required
RED -Hot 120V / White - Neutral
Heating, RED - 240V, Yellow - 120V
Heater earth connections should be connected to earth in line with
NEC, CEC code.

8
Wiring Diagrams
Heating loads connected to thermostat and Relay-25
Hot 120V
Hot 120V or Neutral
R C
Snubber
0 1
86
6mA GFCI
20 A
42
Relay 1
≥ 15 A
Relay #
≥ 15 A
0 1
8642
6mA GFCI
20 A
Heating
≤ 3600W/15A
Heating
≤ 3600W/15A
Heating
≤ 3600W/15A
Option 3
Heating ≤ 3600W / 15A into thermostat
Heating ≤ 3600W / 15A into external relay
Additional relays can be added to circuit as shown
R C Snubber required
RED -Hot 120V / White - Neutral
Heating, RED - 240V, Yellow - 120V
Heater earth connections should be connected to earth in line with
NEC, CEC code.

9
Step 3 - Thermostat Mounting
Insert xing screws through
mounting holes of the power base
and tighten.
Re-attach the front housing until a
“click” is heard. You can now power
up the thermostat.
1,500W
12
System
type
1,500W
eUFH
2,000W
hUFH
30,000W
Conventional
1,500W
eUFH + relay
Input
wattage
1,500W
2,000W
30,000W
1,500W
Input
eciency
90%
90%
Thermostat
application
(1-12).
See table 1.0
3
WiFi Setup
Open
MyHeating
app. Scan
QR Code
3
Follow the on screen icons to set up your system.
Accept
Back/Cancel
Up/Down
Change value/setting

10
Open the MyHeating App and scan
the QR Code on the thermostat
screen protector or on reverse of
the display. Follow the instructions
in the App to complete setup.
Download the MyHeating App.
‘MyHeating’
by Warmup
12
Step 4 - Initial Setup

11
Welcome to the Terra thermostat
70
70
How to quickly change the temperature
How to quickly change mode
Press / to change your target
temperature.
If in program mode this will set a
temporary override until your next
heating period. See “How to set a
temporary override”.
If in manual mode this will set a xed
target temperature. See “How to set into
Manual Mode”
Once the target temperature is set above
current oor/air temperature the heating
indicator ( ) will appear in the top right
hand corner.
Mode select allows you to quickly change from manual mode, program mode
or simply switch the heating o.
Manual Mode
Program Mode
Heating OFF
Next/Accept
Back/Cancel
Up/Down
Change value/setting

12
Heating
How to set a program
Setting a program allows you to set comfort temperatures at set times
throughout the day. Days can programmed individually, all days the same or
weekdays as a block and weekends as a block, the choice is yours.
70
Edit Program
12 34 5 6 7
7To select the days you wish to program
press / . A bar will appear below the day of
the week. Press to move to the next day.
07:00AM
09:00AM 70
04:30PM
09:00PM 70
Press to set a program.
07:00
09:00
70°Set the start time, followed by target temperature
and nally the end time for that period. Press
to accept.
+
To add/remove heating period, Press to on the
plus/minus. Up to 5 periods can be set.
+Scroll to the tick and Press to conrm your
program.
Setback temperature
60°
Set setback temperature. The setback temperature
is a lower energy ecient temperature when
outside of a heating period.

13
Heating
How to set into Manual Mode
Setting into manual mode allows you to set a xed target temperature for
the thermostat to achieve. The thermostat will continue to maintain this
temperature until another operating mode or temperature is selected.
73
73
°
---
73
--- Sets the target temperature indenitely.
Set the duration of the manual mode.
How to set a Temporary Override
Setting a temporary override allows you to set a target temperature which
will override your current heating program until your next heating period or
for a set duration.
73°
17:00
20:00
73
Sets the override until next scheduled heating
period.
Sets the duration of the override.
70
73
17:00

14
Energy Monitor
The thermostat learns how you use your
system and how your house reacts to
heating and weather. Using the MyHeating
App, energy monitoring will show the
amount of energy consumed over a certain
time period. This will be calculated through
system power multiplied by eciency and
run time.
You will need to enter the power of your
system, and in some cases, the eciency.
If you do not know these, speak to your
installer or system manufacturer.
How Energy Monitor works
SmartGeo
SmartGeo is a unique technology developed
by Warmup and built into the MyHeating
App that uses an advanced algorithm to
understand the most ecient heat settings
for your home.
Working automatically; it learns your
routines and location through background
communication with your smartphone and
lowers temperatures when you are away,
only rising them up to your ideal comfort
temperature in time for your arrival home.
Smartgeo will operate when the thermostat
is in the program or manual run modes. It
is turned o by default. Use the MyHeating
App to switch SmartGeo on.
How SmartGeo works

15
Settings
70
Date and time
6-5-2021
13:00
Set the current date and time. Press to begin,
press / to change date/time.
Press to conrm.
Thermostat application
1
2
Swaps probe usage, 1 being the Control Sensor
Probe and 2 being the Limit Sensor Probe.
Press / to swap probe usage. Press to
conrm.
3
See Table 1.0 Thermostat Application.
Press / to change application. Press to
conrm.
1
10K
Change Control Sensor Probe 1 (5 & 6) type.
Set between 5, 10, 12, 15, 100K sensor settings.
2
10K
Change Limit Sensor Probe 2 (6 & 7) type.
Set between 5, 10, 12, 15, 100K sensor settings.
95°
Set Air limit
95°
Set Floor limit
Set display brightness
4Set active brightness
2Day standby brightness
2Night standby brightness

16
Settings cont’d
Change homescreen override color
Select the override color.
Open window function
The windows open detection feature is designed
to switch o heating to save energy when the
thermostat detects that a window or door has
been opened.
Display lock
Switch display lock on.
00 0 0
Set display lock code.
Switch display lock o.
WiFi
WiFi Setup
Open MyHeating App and scan the QR code on the
back of the thermostat display to complete WiFi
setup.
Factory reset
Factory reset will erase all of your settings and
restore the thermostat to factory defaults.

17
Display is blank Power (Electrician Required) Electrician required
to verify power is going to the thermostat
and that it is correctly wired.
--- Control
(5 & 6) /
Internal Air
sensor error
1. Please see Table 1.0 and ensure you have
selected the correct thermostat application.
2. (Electrician Required) Electrician
required to verify that the oor sensor
has been wired correctly. If it is correctly
wired the electrician will need to check the
resistance of the oor sensor using a multi
meter. For temperatures between 68°F
- 86°F the resistance of the oor sensor
should measure between 8K ohms and
12K ohms.
If the electrician nds a fault, and the
thermostat is in the room to be heated then
it can be set into “Air Mode”.
To set into “Air Mode”, see Table 1.0
Thermostat application.
If “---” still remains when set into air mode
the thermostat will have to be replaced.
Limit Sensor
Error (6 & 7)
Heating is coming
on earlier than
programmed times
Adaptive
learning
(Early start)
On
Adaptive learning (Early start) will use the
historic heating/cooling rates for the time
of day, historic external temperatures and
the forecast external temperatures, to work
out the heating start time in order to reach
the comfort time at the start of the comfort
period. It will only work in Program Mode.
WiFi Error Symbol
!
WiFi not
setup
1. Download and open the MyHeating App
2. Remove thermostat from the wall
3. Scan QR code on the back of the display
4. Place thermostat back on the wall and
power-up
5. Thermostat will be in pairing mode for
1 minute. App should automatically
connect to phone
6. Follow instructions in App
WiFi
disconnected
Follow the step above to try and to
re-connect to the WiFi Network.
If the thermostat still fails to connect, see
WiFi Troubleshooting.
Notications & Error codes
Troubleshooting
Date and time needs to
be set. Heating switched OFF
Open window function
triggered. Display locked
Temporary override
enabled
2
Sensor P2 (6 & 7) error
Holiday mode enabled.
(Congured in MyHeating App) - - - Sensor P1 (5 & 6) not
connected / damaged or
Internal air sensor fault
Frost protect enabled.
(Congured in MyHeating App)
!
WiFi not setup
GFCI
GFCI tripped
GFCI
Relay failure
2

18
Clock Icon Time and Date not set Connect the thermostat to a WiFi network
or alternatively set the time and date from
the settings menu.
GFCI Icon
GFCI
GFCI test button The GFCI feature is used to detect any
leakage of current from your heating
system. During a ground fault the two
lines of the load will be cut o. Once your
thermostat is installed and connected to a
power supply you can test the GFCI function
by increasing the set temperature until
heating is on - the heat up icon
( ) will be illuminated - and pressing the
“TEST” button.
If your test is successful you will see the
GFCI error icon and you will need to hold
“X” for 3 seconds in order to restore heating
operation.
Heater error The GFCI has tripped due to a fault in the
heater.
(Electrician Required) Electrician required
to verify that the heater has been wired
correctly. If correctly wired please conduct
a resistance test and insulation resistance
test on the heater to see if damage has
occurred.
Relay icon
GFCI
Relay error The thermostat has detected that one of
the relays has FAILED.
Please contact Warmup
Troubleshooting cont’d

19
WiFi Troubleshooting
Before following the troubleshooting guide below please check the following:
1. The password is WPA2 protected.
2. The router is set to a 2.4 GHz band. (802.11 b, g, n, b/g mixed, b/g/n mixed)
NOTE: If you need to change any of the items listed above, please refer to
your router manual.
Thermostat won’t
connect/lost connection
to WiFi Network
Possible connection timeout. In
the MyHeating App try to connect
to the WiFi Network again. Does
the thermostat connect?
Remove the display of the
thermostat and after 10-15 seconds
reattach. Does the thermostat
connect to your WiFi Network?
Set up a mobile hotspot using
a smartphone. On a separate
device login to the MyHeating
app. Try to connect the
thermostat to this mobile
hotspot.
Does the thermostat
connect?
If the thermostat connected
to a mobile hotspot
then distance from the
thermostat to your router is
the likely issue, or the signal
could be blocked. A WiFi
repeater/extender may be
required.
Contact Warmup
with your router
make & model
Is the router
updated to the
latest rmware?
Device should
now work as
normal
Device should
now work as
normal
Device should
now work as
normal
Update router
rmware
If you reboot/restart
the router does the
thermostat connect
to the WiFi network?
YES
YES
YES
YES
YES
NO
NO
NO
NO
NO

20
Model RSW-XX-YY-ZZ
Operating Voltage 110V - 240V AC +/-15% 50Hz/60Hz
Protection Class II
Max. Load
15A resistive
(120 V - 1800W,
240 V - 3600W)
GFCI Class A GFCI with 5mA trip level
Rated impulse voltage 4000V
Automatic action 100,000
Disconnection means 1B
Pollution degree 2
Max. Ambient Temperature 40°C / 104°F (T40)
Relative Humidity 80%
IP Rating IP30
Sensors Floor/Air
Sensor Type NTC10K @ 25°C
Operating Frequency 2401 - 2484MHz
Max. Radio-Frequency Power
Transmitted 20dBm
Compatibility Electric Floor Heating and Baseboard
Heating
Standards
UL-60730-1
UL-60730-2-9
UL-943
CAN/CSA-E60730-1
CAN/CSA-E60730-2-9
CAN/CSA-C22.2 No. 144.1
FCC 47 CFR Part 15, ICES-003
Warranty 12 Years
Approvals ETL Intertek
Technical Specications