Watertech Sorbmaxpro User manual

OWNERS MANUAL

Whole House Water Conditioner

With Triton Electronic Control Valve

Activate your warranty by registering

your product at watertech.com or

call 469-521-1180.

Dealer Name:

Dealer Phone Number: Installation Date:

Model Number: Serial Number:

DEALER CONTACT AND PRODUCT INFORMATION

• DO ALWAYS check your state and local regulations regarding plumbing and electrical

connections and placement of the system before installation.

• DO install the system into the existing cold water supply line before the water heater and

before any cold water outlet that requires treatment.

• DO bypass your system in the event of a water or plumbing related emergency.

• DO contact your WaterTech Dealer if you have any questions about the operation of your

system or water quality issues.

• DO enjoy all the benefits of your treated water!

• DO NOT hang or stack items on your equipment. This may cause an equipment

imbalance or put a strain on plumbing and electrical connections.

•DO NOT disconnect or remove any part of the plumbing or electrical cord.

• DO NOT attempt to reprogram your system. Your system has been factory or field

programmed specifically for your application.

• DO NOT allow your system and attached plumbing to be exposed to extreme

temperatures (below 40° F or above 110° F).

• DO NOT use with water that is microbiologically unsafe or of unknown quality without

adequate disinfection before or after the system.

DO’S AND DONT’S

CLOCK / HOME

RIGHT / NEXT

LEFT / BACK

SETTING THE VALVE

SET CLOCK

Press CLOCK one time.

The hours will begin to flash.

Use or to adjust the hour. The hours will cycle through AM and PM.

Once the hour is set correctly, press one time to set the minutes.

Once you see the minutes flashing, use or to adjust the minutes.

Once time is set, press CLOCK.

SETTING REGENERATION TIME

Enter the Installer Screens by pressing and holding +simultaneously for for

3-5 seconds.

Once the display changes, press until you reach the “Regeneration Time” display.

When on the “Regeneration Time” display, use or to adjust the hour. The hours will

cycle through AM and PM.

Press to move the cursor to adjust the minutes. Use or to adjust the minutes.

Advance to the next Installer Screen by pressing OR you can return to the home display

by pressing

ERROR MESSAGE

SOFT RESET (to reset “ERROR” code)

Press and hold + REGEN simultaneously for 3-5 seconds until valve resets.

If the word “ERROR” persists, afer a soft reset, and a number is alternately flashing on

the display, contact an authorized WaterTech dealer for service help. This indicates that

the valve was not able to function properly. This is a rarely encountered malfunction.

Enter the Installer Screens by pressing and holding +simultaneously for for

3-5 seconds.

Once the display changes, press until you reach the “Regeneration Time” display.

When on the “Regeneration Time” display, use or to adjust the hour. The hours will

cycle through AM and PM.

Press to move the cursor to adjust the minutes. Use or to adjust the minutes.

Advance to the next Installer Screen by pressing OR you can return to the home display

by pressing

STARTING UP THE SYSTEM

STEP 1. Make sure the system is in the “Bypass” position before turning the main water

back on. See page 9.

Make sure the drain line provided is connected securely to the control valve and is properly

located over a drain.

Make sure the control valve is plugged into an operating outlet with the correct voltage and is

properly grounded.

STEP 2. Press and hold the REGEN button on the Triton Valve until you hear the motor

engage. This will initiate an immediate manual regeneration of the system. Turn the bypass

valve to "diagnostic" mode position (see figure 3 on page 9). The screen will indicate

“BACKWASH”. You should hear water entering the system. Wait a few minutes to ensure the

control valve can draw water and does not leak. Let the tank fill and begin to push water out

the drainline. Allow the system to backwash until the water going to drain is clear. If

everything is working, press and release the REGEN button. You will hear the motor engage

and move the piston into the “RINSE” position. Again, check for leaks anywhere on the

tank/valve or connections. Allow valve to continue pushing water to the drainline until the

water coming out of drainline is clear. After a few minutes, you will hear the motor engage

and move the piston into the “SERVICE” position. If the water coming out of the drainline is not

clear by the end of the above cycles, repeat Step 2 above with bypass in “diagnostic” position.

STEP 3. If water to drain is completely clear, turn bypass valve to "normal" operation

position (see figure 1 on page 9). Let the water in the taps of the building run for several

minutes to purge the unconditioned water out of the pipes.

FLUSHING AND CONDITIONING

Did you connect the drain

line securely to the valve?

YOUR SYSTEM IS READY FOR OPERATION

MAINTENANCE

With minimal care, your system is designed to serve you for many years. While constant

attention to your system is not necessary, the following suggestions will ensure your system’s

performance and your convenience and satisfaction.

MAINTENANCE

Your system should be serviced every 1-2 years (or as needed) by a factory authorized service

technician to ensure that all components and overall system are functioning properly.

SERVICE ISSUES

If the Triton control valve system display does not appear, check to make sure the system is

plugged in and that there is power at the receptacle. If the unit does not respond with power

present, contact your WaterTech Dealer.

The manual bypass valve (which is located at the rear of the unit) is designed to isolate the unit

from the plumbing for servicing or to shut off the water supply to the unit in the event of a leak

at the conditioner. Consult the operating diagram on page 9 of this manual for instructions to

position your bypass valve for either service or isolation.

If you experience an extended power outage (over an hour in length), you may need to reset the

time of day on the Triton control valve. The internal battery is designed to retain the time of day

for up to 24 hours. There is no need to reset any other part of the program as this is kept in

non-volatile, permanent memory. Consult the programming instructions on page 2 of this manual

for instructions to set the electronic time clock of the Triton control valve.

IF YOU EXPERIENCE A CHANGE IN WATER QUALITY:

1. Check to see if your system has power.

2. Check to see if your system is in bypass (see Bypass Illustrations on page 9)

3. Check to see if the drain line (see Drain Line Connection on page 7) has a kink that may be

restricting flow during backwash. Correct, if necessary, or contact your WaterTech Dealer.

4. Place system in manual regeneration.

5. Contact your local WaterTech Dealer

DISPLAYS &

PROGRAMMING INSTRUCTIONS

GENERAL OPERATION: When the system is in operation, the TIME display will be

shown. The user can view the Days Remaining and Flow Rate displays by pressing INFO once,

then pressing the RIGHT button. System operation is not affected by pressing these buttons.

DAYS REMAINING is the number of days left before the system goes through a regeneration

cycle.

REGENERATION MODE: If the system control has called for an automatic

regeneration, REGEN TODAY will flash on the display to indicate that the system will regenerate

at the upcoming preset delayed regeneration time. Typically a system is set to regenerate at a

time of low water usage. The default preset time is 1:00 am. If there is a demand for water

while the system is regenerating, untreated water is available through the automatic internal

bypass feature.

MANUAL REGENERATION: Sometimes there is a need to regenerate the system

sooner than the system calls for. This is usually referred to as ‘manual regeneration’ because it is

only started manually. If there is a period of heavy water usage (because of guests or a heavy

laundry day, for example), a manual regeneration may be initiated to bring the system to full

capacity.

To initiate a manual regeneration immediately, press and hold the REGEN button for four

seconds. The system will begin to regenerate immediately. The request cannot be cancelled.

Once the control valve begins a regeneration cycle, it can be rapid-advanced through the

remainder of the cycles by pressing the REGEN button after the drive motor completes each cycle

shift.

When the system begins to regenerate, the display will change to include information about the

step of the regeneration process and the time remaining for that step to be completed. The

system runs through the steps automatically and will reset itself to provide treated water when

the regeneration has been completed.

PLUMBING CONNECTION

Typical plumbing installation

Raw

water in

Raw water to

outside faucets

Conditioned

water in

Check local codes for

minimum run between

unit and water heater

Hot

Cold

Hot water heater

Triton Bypass Valve

IMPORTANT: Brass or Plastic yoke

assembly (not shown) is required to

connect piping to the bypass valve and

is available in either NPT or solvent.

DRAIN LINE CONNECTION

CAUTION: Never connect drain line directly into drain,

sewer line or trap. Always allow an air gap of at least

25mm (1 inch) or 2 pipe diameters between the drain

line and waste water to prevent the possibility of

sewage being back siphoned.

Air gap

Locking clip

Drain line

Drain elbow

BYPASS VALVE OPERATION

The bypass valve is typically used to isolate the control valve from the plumbing system’s

water pressure in order to perform control valve repairs or maintenance. The 1" full flow

bypass valve incorporates four positions including a diagnostic position that allows service

personnel to work on a pressurized system while still providing untreated bypass water to the

facility or residence. Its completely non-metallic, all plastic design allows for easy access and

serviceability without the need for tools.

The bypass body and rotors are glass-filled Noryl and the nuts and caps are glass- filled

polypropylene. All seals are self-lubricating EPDM to help prevent valve seizing after long

periods of non-use. Internal o-rings can easily be replaced if service is required.

The bypass consists of two interchangeable plug valves that are operated independently by red

arrow-shaped handles. The handles identify the flow direction of the water. The plug valves

enable the bypass valve to operate in four positions.

Refer to corresponding Bypass Valve Instructions on the following page.

Figure 1. Normal Operation Position: The inlet and outlet handles point in the direction of

flow indicated by the engraved arrows on the control valve. Water flows through the control

valve during normal operation and this position also allows the control valve to isolate the

media bed during the regeneration cycle.

Figure 2. Bypass Position: The inlet and outlet handles point to the center of the bypass, the

control valve is isolated from the water pressure contained in the plumbing system. Untreated

water is supplied to the plumbing system.

Figure 3. Diagnostic Position: The inlet handle points in the direction of flow and the outlet

handle points to the center of bypass valve, system water pressure is allowed to the control

valve and the plumbing system while not allowing water to exit from the control valve to the

plumbing.

Figure 4. Shut Off Position: The inlet handle points to the center of the bypass valve and the

outlet handle points in the direction of flow, the water is shut off to the plumbing system. If

water is available, on the outlet side of the softener, it is an indication of water bypassing the

system (i.e. a plumbing connection somewhere in the building bypasses the system).

BYPASS VALVE ILLUSTRATIONS

Treated

water exits

Supply

water enters

Supply

water exits

Supply

water enters

Supply

water exits

Supply

water enters

No water

exits

Supplywater is shut off

from the house and valve

FIGURE 1.

NORMAL OPERATION

FIGURE 2.

BYPASS OPERATION

FIGURE 3.

DIAGNOSTIC MODE

FIGURE 4.

SHUT OFF MODE POSITION

Water Tech Industries (WTI) hereby warrants said equipment, only to the original purchaser at the original

installation location.

THIS WARRANTY PERIOD BEGINS at the time of initial installation and use. The warranty becomes valid

upon registration of the equipment.

GENERAL PARAMETERS — This warranty applies only to systems installed on USA OR CANADIAN

residential, municipal (city water) water supplies that meet US Environmental Protection Agency MCL

standards (or similar). SORBMAX PRO® products installed outside these parameters, will have the Standard Product

Warranty rather than the Limited Lifetime Warranty applied – see website watertech.com for details.

5-YEAR WARRANTY ON CONTROL VALVE — Your water system has been equipped with the highest quality

water conditioning control valve available. If, upon factory inspection, the control valve body or PC board is found to

be defective, WaterTech Industries will furnish repair or replacement (at WTI option) of the control valve body

and/or the PC board. All internal mechanical components are warranted from manufacturers defect for a period of

five (5) years from the date of installation.

3-YEAR WARRANTY ON MEDIA — The SORBMAX PRO® has been equipped with high quality water treatment

media (certified to NSF Standards). If, upon factory inspection within the warranty period, the media is found to be

defective, Water Tech Industries will furnish replacement media. The media warranty does not cover media

subjected to water containing greater than 2.0-ppm of free chlorine or chloramines or containing greater than

0.5-ppm total Iron and/or Manganese. Media which has been fouled by iron, manganese, organics (or other

contaminants not designed for treatment by the SORBMAX PRO®) is not covered.

EXCLUSIONS AND LIMITATION OF LIABILITY— Water Tech Industries' liability for special, incidental, or

consequential damages is expressly disclaimed. In no event shall Water Tech Industries' liability exceed the

obligation of repairing or replacing any part that becomes defective under valid warranty coverage as described

above. Cosmetic damage that does not affect the process functionality of the equipment is not covered. Water Tech

Industries makes every effort to ensure that all illustrations and specifications are correct. However, these do not

imply a warranty that the product is merchantable or fit for a particular purpose, or that the product may not vary

from the illustrations and specifications.

The warranty contained herein is in lieu of all other warranties, expressed or inferred, including any implied

warranty of fitness for a particular purpose. Labor and transportation costs incidental to the delivery or

replacement of parts other than WTI factory repairs are not covered under this warranty. In the event of a

warranty replacement or repair, WTI will cover the cost of shipping the covered components. This warranty

expressly excludes any system which has been damaged by accident, fire, flood, Act of God, abuse, neglect,

freezing, excessive temperature (below 40° F or above 110° F.), inappropriate pressure (below 20 psi or above

100 psi), misuse, alteration of product in any way by owner or installing company, product identification

tampering, misapplication, installation or operation not consistent with WTI instructions and installation outside

of applicable plumbing codes and local regulations. Furthermore, this warranty expressly excludes any system

which has been out of service for more than 90 days continuously. Fulfillment of the warranty coverage by WTI

is contingent on proper execution of the procedures set forth in the WTI Warranty RGA policy. No person or

representative is authorized to assume for Water Tech Industries any liability on its behalf, or in its name, except

to refer the purchaser to this warranty. This warranty gives you specific legal rights, you may also have other

rights which vary from state to state.

WHAT MUST YOU DO TO OBTAIN WARRANTY SERVICE — The warranty registration (via phone

or website) must be completed within Ninety (90) days of installation to validate the Warranty.

Repair work should be performed by an authorized Water Tech Dealer. In the event that authorized dealer

service is not available, defective components may be returned directly to Water Tech Industries with prior

approval for warranty service. The registered owner must contact Water Tech for return instructions and return

the defective component, freight prepaid, with proof-of-purchase, within the applicable warranty period.

5/10 Year Warranty

WaterTech Industries Residential

Applicable to SORBMAX PRO®SERIES