WaterTech SP Series User manual

Activate your warranty by registering
your product at watertech.com or
call 469-521-1180.
OWNERS MANUAL
Whole House Water Conditioner
With Triton Electronic Control Valve
OWNERS MANUAL
Whole House Water Conditioner
With Triton Electronic Control Valve

Dealer Name:
Dealer Phone Number: Installation Date:
Model Number: Serial Number:
TABLE OF CONTENTS
General Information
Do's and Dont's ...............................................................................
Displays and Programming .............................................................
Plumbing Connection ......................................................................
Drain Line Connection ....................................................................
Bypass Valve Operation ..................................................................
Bypass Valve Illustrations ...............................................................
FERROMAX, NITROMAX
Maintenance ...................................................................................
Starting up the System ...................................................................
OXIMAX Air, SORBMAX Air
Maintenance ..................................................................................
Starting up the System ...................................................................
DEEPMAX, NEUMAX, SORBMAX
Maintenance ..................................................................................
Starting up the System ...................................................................
Warranty ...........................................................................................
DEALER CONTACT AND PRODUCT INFORMATION
1
2
4
5
6
7
9
10
13
14
17
18
20
Activate your warranty by registering
your product at watertech.com or call
469-521-1180.

DO ALWAYS check your state and local regulations regarding
plumbing and electrical connections and placement of the system before
installation.
•
DO install the system into the existing cold water supply line before the
water heater and before any cold water outlet that requires treatment.
•
DO bypass your system in the event of a water or plumbing related
emergency.
•
DO inspect the brine tank monthly, if applicable.
•
DO contact your WaterTech Dealer if you have any questions about the
operation of your system or water quality issues.
•
DO enjoy all the benefits of your treated water!
•
DO NOT hang or stack items on your equipment. This may cause an
equipment imbalance or put a strain on plumbing and electrical
connections.
•
DO NOT disconnect or remove any part of the plumbing or electrical cord.
•
DO NOT attempt to reprogram your system. Your system has been
factory or field programmed specifically for your application.
•
DO NOT allow your system and attached plumbing to be exposed to
extreme temperatures (below 40° F or above 110° F).
•
DO NOT use with water that is microbiologically unsafe or of unknown
quality without adequate disinfection before or after the system.
1
DO’S AND DONT’S

2
DISPLAYS & PROGRAMMING
CLOCK / HOME
RIGHT / NEXT
LEFT / BACK
SET CLOCK
Press CLOCK one time.
The hours will begin to flash.
Use or to adjust the hour. The hours will cycle through AM and PM.
Once the hour is set correctly, press one time to set the minutes.
Once you see the minutes flashing, use or to adjust the minutes.
Once time is set, press CLOCK.
SETTING HARDNESS (IF APPLICABLE)
Enter the Installer Screens by pressing and holding +simultaneously
for 3-5 seconds.
Once the display changes, if the system is programmed to calculate grains of
hardness, the first display in the installer screens will be “Water Hardness”.
Use or to increase or decrease the hardness level based on the
customers raw water total hardness.
Once the hardness level is set, you can advance to the next Installer Screen
by pressing OR you can return to the home display by pressing
INFO

3
DISPLAYS & PROGRAMMING
SETTING REGENERATION TIME
Enter the Installer Screens by pressing and holding +simultaneously for for
3-5 seconds.
Once the display changes, press until you reach the “Regeneration Time” display.
When on the “Regeneration Time” display, use or to adjust the hour. The
hours will cycle through AM and PM.
Press to move the cursor to adjust the minutes. Use or to adjust the minutes.
Advance to the next Installer Screen by pressing OR you can return to the home
display by pressing
ERROR MESSAGE
SOFT RESET (to reset “ERROR” code)
Press and hold +REGEN simultaneously for 3-5 seconds until valve resets.
If the word “ERROR” persists, afer a soft reset, and a number is alternately
flashing on the display, contact an authorized WaterTech dealer for service
help. This indicates that the valve was not able to function properly. This is a
rarely encountered malfunction.
CLOCK / HOME
RIGHT / NEXT
LEFT / BACK
INFO
INITIATING MANUAL REGENERATION
To manually regenerate the system at its pre-programmed regeneration time,
tap the REGEN button. You will see the words “Regen Today” flash in the
upper left of the display.
To initiate an immediate manual regeneration, press and hold the REGEN
button for 3-5 seconds until the system begins a manual regeneration.
For diagnostic purposes, you can manually advance through the different
stages of regeneration by pressing the REGEN button once the pistons have
reached the intended position of each regeneration stage.

PLUMBING CONNECTION
4
Typical plumbing installation
Raw
water in
Raw water to
outside faucets
Conditioned
water in
Check local codes for minimum
run between unit and
water heater
Hot
Cold
Hot water heater
Triton Bypass Valve
IMPORTANT: Brass or Plastic
yoke assembly (not shown) is
required to connect piping to the
bypass valve and is available in
either NPT or solvent.

DRAIN LINE CONNECTION
5
CAUTION: Never connect drain line directly into
drain, sewer line or trap. Always allow an air gap of
at least 25mm (1 inch) or 2 pipe diameters between
the drain line and waste water to prevent the
possibility of sewage being back siphoned.
Air gap
Locking clip
Locking clip
Drain
line elbow
Brine
line elbow

6
BYPASS VALVE OPERATION
The bypass valve is typically used to isolate the control valve from the plumbing
system’s water pressure in order to perform control valve repairs or
maintenance. The 1" full flow bypass valve incorporates four positions including
a diagnostic position that allows service personnel to work on a pressurized
system while still providing untreated bypass water to the facility or residence.
Its completely non-metallic, all plastic design allows for easy access and
serviceability without the need for tools.
The bypass body and rotors are glass-filled Noryl and the nuts and caps are
glass- filled polypropylene. All seals are self-lubricating EPDM to help prevent
valve seizing after long periods of non-use. Internal o-rings can easily be
replaced if service is required.
The bypass consists of two interchangeable plug valves that are operated
independently by red arrow-shaped handles. The handles identify the flow
direction of the water. The plug valves enable the bypass valve to operate in four
positions.
Refer to corresponding Bypass Valve Instructions on the following page.
Figure 1. Normal Operation Position: The inlet and outlet handles point in the
direction of flow indicated by the engraved arrows on the control valve. Water
flows through the control valve during normal operation and this position also
allows the control valve to isolate the media bed during the regeneration cycle.
Figure 2. Bypass Position: The inlet and outlet handles point to the center of the
bypass, the control valve is isolated from the water pressure contained in the
plumbing system. Untreated water is supplied to the plumbing system.
Figure 3. Diagnostic Position: The inlet handle points in the direction of flow and
the outlet handle points to the center of bypass valve, system water pressure is
allowed to the control valve and the plumbing system while not allowing water
to exit from the control valve to the plumbing.
Figure 4. Shut Off Position: The inlet handle points to the center of the bypass
valve and the outlet handle points in the direction of flow, the water is shut off
to the plumbing system. If water is available, on the outlet side of the softener, it
is an indication of water bypassing the system (i.e. a plumbing connection
somewhere in the building bypasses the system).

7
BYPASS VALVE ILLUSTRATIONS
Treated
water exits
Supply
water enters
Supply
water exits
Supply
water enters
Supply
water exits
Supply
water enters
No water
exits
Supplywater is shut off
from the house and valve
FIGURE 1.
NORMAL OPERATION
FIGURE 2.
BYPASS OPERATION
FIGURE 3.
DIAGNOSTIC MODE
FIGURE 4.
SHUT OFF MODE POSITION

8
SYSTEM MAINTENANCE
AND PROGRAMMING
PAGES 9-11

MAINTENANCE
9
Your system should be serviced every 1-2 years (or as needed) by a factory authorized service
technician to ensure that all components and overall system are functioning properly.
Salt in the brine tank is used as a resin ‘cleaner’ to remove contaminants during the
regeneration process. Check the salt level of the brine tank on a regular basis to make sure
your system is using salt. Your system will function properly whether the salt tank is near full
or near empty, refill when necessary.
Use only premium-grade regenerant salt that is designed specifically for use with water
softeners and conditioners. Sodium (NaCl) salt may be used. Potassium (KCl) is recommended
in most applications for superior taste, odor, aesthetic and environmental benefits.
If the Triton control valve system display does not appear, check to make sure the system is
plugged in and that there is power at the receptacle. If the unit does not respond with power
present, contact your WaterTech Dealer.
The manual bypass valve (which is located at the rear of the unit) is designed to isolate the
unit from the plumbing for servicing or to shut off the water supply to the unit in the event of a
leak at the conditioner. Consult the bypass operating diagram on page 7 of this manual for
instructions to position your bypass valve for either service or isolation.
If you experience an extended power outage (over an hour in length), you may need to reset
the time of day on the Triton control valve. The internal battery is designed to retain the time of
day for up to 24 hours. There is no need to reset any other part of the program as this is kept in
non-volatile, permanent memory. Consult the programming instructions on page 2 of this
manual for instructions to set the electronic time clock of the Triton control valve.
If you experience a change in water quality:
First check to see if your brine tank is empty. If necessary, add regenerant salt.
Check to see if your system has power.
Check to see if your system is in bypass (see Bypass Illustrations on page 7)
Check to see if the drain line has a kink that may be restricting flow during regeneration.
Correct, if necessary, or contact your WaterTech Dealer.
Place system in manual regeneration (see Displays and Programming on page 3)
Contact your local WaterTech Dealer.
With minimal care, your system is designed to serve you for many years. While constant
attention to your system is not necessary, the following suggestions will ensure your
system’s performance and your convenience and satisfaction.
MAINTENANCE
SERVICE ISSUES

The bypass valve is typically used to isolate the control valve from the plumbing
system’s water pressure in order to perform control valve repairs or
maintenance. The 1" full flow bypass valve incorporates four positions including
a diagnostic position that allows service personnel to work on a pressurized
system while still providing untreated bypass water to the facility or residence.
Its completely non-metallic, all plastic design allows for easy access and
serviceability without the need for tools.
The bypass body and rotors are glass-filled Noryl and the nuts and caps are
glass- filled polypropylene. All seals are self-lubricating EPDM to help prevent
valve seizing after long periods of non-use. Internal o-rings can easily be
replaced if service is required.
The bypass consists of two interchangeable plug valves that are operated
independently by red arrow-shaped handles. The handles identify the flow
direction of the water. The plug valves enable the bypass valve to operate in four
positions.
Refer to corresponding Bypass Valve Instructions on the following page.
Figure 1. Normal Operation Position: The inlet and outlet handles point in the
direction of flow indicated by the engraved arrows on the control valve. Water
flows through the control valve during normal operation and this position also
allows the control valve to isolate the media bed during the regeneration cycle.
Figure 2. Bypass Position: The inlet and outlet handles point to the center of the
bypass, the control valve is isolated from the water pressure contained in the
plumbing system. Untreated water is supplied to the plumbing system.
Figure 3. Diagnostic Position: The inlet handle points in the direction of flow and
the outlet handle points to the center of bypass valve, system water pressure is
allowed to the control valve and the plumbing system while not allowing water
to exit from the control valve to the plumbing.
Figure 4. Shut Off Position: The inlet handle points to the center of the bypass
valve and the outlet handle points in the direction of flow, the water is shut off
to the plumbing system. If water is available, on the outlet side of the softener, it
is an indication of water bypassing the system (i.e. a plumbing connection
somewhere in the building bypasses the system).
STARTING UP THE SYSTEM
10
Make sure the system is in the “Bypass” position before turning the main water
back on. See Bypass Illustrations on page 7.
Make sure the drain line provided is connected securely to the control valve and is
properly located over a drain.
It is recommended that a separate drain line, not provided, is connected to the
overflow elbow on the brine tank and is properly located over a drain.
Make sure the brine line is connected to both the air check in the brine well and
the control valve.
Make sure the control valve is plugged into an operating outlet with the correct
voltage and is properly grounded.
Press and Hold the REGEN button on the Triton until you hear the motor engage.
This will initiate an immediate manual regeneration of the system.
Turn the bypass valve to "diagnostic" mode position (see figure 3 on page 7). (You
should hear water entering the system.) Wait a few minutes to ensure the control
valve can draw water and does not leak.
Valve screen should read FILL with a countdown started. Look inside brine tank to
see water filling the tank above the brine grid at the bottom of the tank. Allow to
complete fill cycle.
The system will automatically advance to the SOFTENING cycle with a countdown
on the screen. Press REGEN to advance to next cycle.
System will now BACKWASH. Allow the system to backwash until the water
going to drain is clear. If everything is working, press and release the REGEN button.
You will hear the motor engage and move the piston into the DRAW position. Check
the brine line for leaks or suction. You should hear the valve drawing brine. Look inside
the brine tank to confirm water level is going down. Once confirmed, press REGEN.
Step 1.
Step 2.
Flushing, Conditioning and Sanitizing
Did you connect the drain line securely to the valve?
Did you connect the brine line securely to the valve?

STARTING UP THE SYSTEM
11
Continue to press REGEN (wait for the motor to stop before pressing REGEN
again) until you reach the SOFTENING position.
Fill the brine tank with salt. Ensure that salt used is intended for water softners.
To ensure sanitary conditions in the mineral and brine tanks, pour 1.5 ounces
common household bleach into the brine well (4” diameter tube in brine tank).
Press and hold the REGEN button for 3 seconds to begin REGEN process. Allow the
FILL cycle to complete. Once the screen indicates SOFTENING, press the REGEN
button to move the control valve to the BACKWASH cycle and then press again to
move to DRAW position. This cycle normally takes about 60 minutes, however 15
minutes should be sufficient to pull the chlorine from the brine tank. After 15
minutes, press the REGEN button to move the control valve to the BACKWASH 2
position. Let the valve complete this cycle and advance to the RINSE cycle.
Once the valve has completed the RINSE cycle it will automatically return to service.
In step 5 you will set the valve to REGEN TODAY so that it will regen tonight at the
specified time. If there is any residual chlorine, it will be removed tonight.
Make sure that the bypass valve is completely set in the “Normal Operation”
position. Let the water in the taps of the building run for several minutes to purge
the unconditioned water out of the pipes. After several minutes, take a water
sample and test for hardness from the running tap. If a hardness test reads “soft”
water, the installation is correct.
Press and release the REGEN button. You should see REGEN TODAY appear on
the LCD screen. This will instruct the control valve to regenerate tonight at the
specified time (usually 1:00 am).
Drain hot water heater and let it refill with conditioned water. We suggest
draining the hot water by turning on the hot water taps in the house.
Step 3.
Step 4.
Step 5.
Step 6.
YOUR SYSTEM IS READY FOR OPERATION

12
SYSTEM MAINTENANCE
AND PROGRAMMING
PAGES 13-15

MAINTENANCE
13
Your system should be serviced every 1-2 years (or as needed) by a factory autho-
rized service technician to ensure that all components and overall system are
functioning properly.
If the Triton control valve system display does not appear, check to make sure the
system is plugged in and that there is power at the receptacle. If the unit does not
respond with power present, contact your WaterTech Dealer.
The manual bypass valve (which is located at the rear of the unit) is designed to
isolate the unit from the plumbing for servicing or to shut off the water supply to the
unit in the event of a leak at the conditioner. Consult the bypass operating diagram
on page 7 of this manual for instructions to position your bypass valve for either
service or isolation.
If you experience an extended power outage (over an hour in length), you may need
to reset the time of day on the Triton control valve. The internal battery is designed
to retain the time of day for up to 24 hours. There is no need to reset any other part
of the program as this is kept in non-volatile, permanent memory. Consult the
programming instructions on page 2 of this manual for instructions to set the
electronic time clock of the Triton control valve.
If you experience a change in water quality:
Check to see if your system has power.
Check to make sure your Brine elbow is in place and able to draw air.
Check to see if your system is in bypass (see Bypass Illustrations on page 7)
Check to see if the drain line has a kink that may be restricting flow during regeneration.
Place system in manual regeneration (see Displays and Programming on page 3)
Contact your local WaterTech Dealer.
With minimal care, your system is designed to serve you for many years. While
constant attention to your system is not necessary, the following suggestions will
ensure your system’s performance and your convenience and satisfaction.
MAINTENANCE
SERVICE ISSUES

STARTING UP THE SYSTEM
14
Make sure the system is in the “Bypass” position before turning the main water
back on. Bypass Illustrations on page 7.
Make sure the drain line provided is connected securely to the control valve and is
properly located over a drain.
Make sure the control valve is plugged into an operating outlet with the correct
voltage and is properly grounded.
Make sure the air intake filter and tube connected to the brine elbow is in place
and secure.
Press and Hold the REGEN button on the Triton until you hear the motor engage.
This will initiate an immediate manual regeneration of the system.
Turn the bypass valve to "diagnostic" mode position (see figure 3 on page 7). (You
should hear water entering the system.) Wait a few minutes to ensure the control
valve can draw water and does not leak.
The valve will immediately go into BACKWASH. Allow the system to backwash
until the water going to drain is clear. If everything is working, press and release
the REGEN button.
You will hear the motor engage and move the piston into the DRAW position. You
should hear the valve drawing air. Once confirmed that the valve is drawing air,
allow to run for 10+ min. in this cycle then press REGEN.
The valve will advance to the FILTERING position.
If you have confirmed all connections are not leaking, the system is ready for
service.
Step 1.
Step 2.
Flushing, Conditioning and Sanitizing
Did you connect the drain line securely to the valve?
Did you confirm the brine elbow is securely in place with
air filter on end of tubing?

Continue to press REGEN (wait for the motor to stop before pressing REGEN
again) until you reach the SOFTENING position.
Fill the brine tank with salt. Ensure that salt used is intended for water softners.
To ensure sanitary conditions in the mineral and brine tanks, pour 1.5 ounces
common household bleach into the brine well (4” diameter tube in brine tank).
Press and hold the REGEN button for 3 seconds to begin REGEN process. Allow the
FILL cycle to complete. Once the screen indicates SOFTENING, press the REGEN
button to move the control valve to the BACKWASH cycle and then press again to
move to DRAW position. This cycle normally takes about 60 minutes, however 15
minutes should be sufficient to pull the chlorine from the brine tank. After 15
minutes, press the REGEN button to move the control valve to the BACKWASH 2
position. Let the valve complete this cycle and advance to the RINSE cycle.
Once the valve has completed the RINSE cycle it will automatically return to service.
In step 5 you will set the valve to REGEN TODAY so that it will regen tonight at the
specified time. If there is any residual chlorine, it will be removed tonight.
Make sure that the bypass valve is completely set in the “Normal Operation”
position. Let the water in the taps of the building run for several minutes to purge
the unconditioned water out of the pipes. After several minutes, take a water
sample and test for hardness from the running tap. If a hardness test reads “soft”
water, the installation is correct.
Press and release the REGEN button. You should see REGEN TODAY appear on
the LCD screen. This will instruct the control valve to regenerate tonight at the
specified time (usually 1:00 am).
Drain hot water heater and let it refill with conditioned water. We suggest
draining the hot water by turning on the hot water taps in the house.
STARTING UP THE SYSTEM
15
Make sure that the bypass valve is completely set in the “Normal Operation”
position. Let the water in the taps of the building run for several minutes to
purge the unconditioned water out of the pipes.
Press and release the REGEN button. You should see REGEN TODAY appear
on the LCD screen. This will instruct the control valve to regenerate tonight at
the specified time (usually 1:00 am).
Drain hot water heater and let it refill with conditioned water. We suggest
draining the hot water by turning on the hot water taps in the house.
Step 4.
YOUR SYSTEM IS READY FOR OPERATION
Step 5.
Step 3.

16
SYSTEM MAINTENANCE
AND PROGRAMMING
PAGES 17-18

Your system should be serviced every 1-2 years (or as needed) by a factory autho-
rized service technician to ensure that all components and overall system are
functioning properly.
If the Triton control valve system display does not appear, check to make sure the
system is plugged in and that there is power at the receptacle. If the unit does not
respond with power present, contact your WaterTech Dealer.
The manual bypass valve (which is located at the rear of the unit) is designed to
isolate the unit from the plumbing for servicing or to shut off the water supply to the
unit in the event of a leak at the conditioner. Consult the bypass operating diagram
on page 7 of this manual for instructions to position your bypass valve for either
service or isolation.
If you experience an extended power outage (over an hour in length), you may need
to reset the time of day on the Triton control valve. The internal battery is designed
to retain the time of day for up to 24 hours. There is no need to reset any other part
of the program as this is kept in non-volatile, permanent memory. Consult the
programming instructions on page 2 of this manual for instructions to set the
electronic time clock of the Triton control valve.
If you experience a change in water quality:
Check to see if your system has power.
Check to make sure your Brine elbow is in place and able to draw air.
Check to see if your system is in bypass (see Bypass Illustrations on page 7)
Check to see if the drain line has a kink that may be restricting flow during regeneration.
Place system in manual regeneration (see Displays and Programming on page 3)
Contact your local WaterTech Dealer.
MAINTENANCE
With minimal care, your system is designed to serve you for many years. While
constant attention to your system is not necessary, the following suggestions will
ensure your system’s performance and your convenience and satisfaction.
MAINTENANCE
Your system should be serviced every 1-2 years (or as needed) by a factory
authorized service echnician to ensure that all components and overall system are
functioning properly.
SERVICE ISSUES
If the Triton control valve system display does not appear, check to make sure the
system is plugged in and that there is power at the receptacle. If the unit does not
respond with power present, contact your WaterTech Dealer.
The manual bypass valve (which is located at the rear of the unit) is designed to
isolate the unit from the plumbing for servicing or to shut off the water supply to
the unit in the event of a leak at the conditioner. Consult the operating diagram on
page 7 of this manual for instructions to position your bypass valve for either
service or isolation.
If you experience an extended power outage (over an hour in length), you may need
to reset the time of day on the Triton control valve. The internal battery is designed
to retain the time of day for up to 24 hours. There is no need to reset any other part
of the program as this is kept in non-volatile, permanent memory. Consult the
programming instructions on page 2 of this manual for instructions to set the
electronic time clock of the Triton control valve.
If you experience a change in water quality:
Check to see if your system has power.
Check to see if your system is in bypass (see Bypass Illustrations on page 7)
Check to see if the drain line has a kink that may be restricting flow during regeneration.
Place system in manual regeneration (see Displays and Programming on page 3)
Contact your local WaterTech Dealer.
17

18
STARTING UP THE SYSTEM
Step 1.
Make sure the system is in the “Bypass” position before turning the main water
back on. See page 7.
Make sure the drain line provided is connected securely to the control valve and
is properly located over a drain.
Make sure the control valve is plugged into an operating outlet with the correct
voltage and is properly grounded.
Step 2.
Press and hold the REGEN button on the Triton Valve until you hear the motor
engage. This will initiate an immediate manual regeneration of the system. Turn
the bypass valve to "diagnostic" mode position (see figure 3 on page 7). The
screen will indicate “BACKWASH”. You should hear water entering the system.
Wait a few minutes to ensure the control valve can draw water and does not
leak. Let the tank fill and begin to push water out the drainline. Allow the system
to backwash until the water going to drain is clear. If everything is working,
press and release the REGEN button. You will hear the motor engage and move
the piston into the “RINSE” position. Again, check for leaks anywhere on the
tank/valve or connections. Allow valve to continue pushing water to the drainline
until the water coming out of drainline is clear. After a few minutes, you will
hear the motor engage and move the piston into the “SERVICE” position. If the
water coming out of the drainline is not clear by the end of the above cycles,
repeat Step 2 above with bypass in “diagnostic” position.
Step 3.
If water to drain is completely clear, turn bypass valve to "normal" operation
position (see figure 1 on page 7). Let the water in the taps of the building run for
several minutes to purge the unconditioned water out of the pipes.
Flushing and Conditioning
Did you connect the drain
line securely to the valve?
YOUR SYSTEM IS READY FOR OPERATION