Welch Allyn CareTemp User manual

CareTemp
Touch Free
Thermometer
Service training

Topics We’ll Cover
•Product and Accessories
•Reference documents
•Error messages
•Device –Calibration Check
•Repair and technical

Product and Accessories
Customer
Facing Part
Purchased
Part
Description
105801
410670
CareTemp Touch Free Thermometer (all
regions)
106091
410552
CareTemp No Touch Thermometer
- China
106090
410551
CareTemp
DFU CD (multi-language) –Replacement Part
105802
410670
CareTemp Battery Door
–Replacement Part
106224
722755
QRC CareTemp Thermometer
106330
411083
CareTemp Adapter 9600 Plus Tester
01802
-110
NA
9600 Plus Calibration
Tester

Reference materials
•701754 9600 Plus Calibration Tester Manual
–Installation, setup and operation instructions for CareTemp Adapter
–Evaluation procedure for CareTemp thermometer
•80018998 CareTemp™ Touch Free Thermometer DFU
–106090 (410551) CareTemp DFU CD (multi-language)
–Covers:
•How to use –button functions, taking measurement, memory, timer, temp scale
•Trouble shooting and error messages
•Maintenance - battery replacement, cleaning, calibration, disposal
•Specifications
•Manufacturer's declaration - EMC compliance, Emissions and immunity information
•Warranty

System errors and Reading errors
Cause: Operating range
of 60.8 °F to 104 °F
(16 °C to 40 °C)
Suggest: Move to
warmer/cooler room.
Allow 30 minutes for
thermometer to
acclimate
Cause : Battery less than
10%
Suggest: Replace battery
Cause : The measurement
is lower than 93.2 °F
(34 °C)
Suggest: Retake
measurement following
procedure
Cause : The measurement
is higher than 109.4°F
(43 °C)
Suggest: Retake
measurement following
procedure
Cause : The thermometer
distance to the patient is
out of range
Suggest: Verify thermometer is 4
to 6 cm away from the center of
the patient's forehead

DEVICE MAINTENANCE
CALIBRATION CHECK

Checking Functional Calibration Accuracy
•The CareTemp 9600 Plus adapter allows
calibration testing with the 9600 plus
calibration tester at all three set point
levels across the temperature range
•The adapter is attached externally to the
9600 plus allowing customers to install
without voiding the warranty
•The CareTemp 9600 Plus adapter install
and use instructions will be added to the
9600 Plus Operating Manual

To assemble the CareTemp 9600
Plus Adapter you will need the
following:
CareTemp 9600 Plus Adapter
Parts
9600 plus calibration tester
9600 power supply
9600 Plus CareTemp Adapter
Power cable
Mounting bracket
Two screws
Phillips screw driver

Open the dust cover and attach
the CareTemp adapter to the
9600 plus calibration tester
using the mounting bracket and
screws.
Use the power cable to connect
the adapters DC out connection
to the 9600 plus power
connector. Connect the power
supply to the adapters DC in.
CareTemp 9600 Plus Adapter
Installation

Power up the 9600 plus and
adjust the set point. The
adapters temperature LED
turn on, and the Ready LED
flashes until the temperature
stabilizes within +/- .05 ºC of
the set point
CareTemp 9600 Plus Adapter
Setup

CareTemp 9600 Plus Adapter - Startup
Wait for the temperature to stabilize as indicated by:
•9600 Plus LCD stops flashing
•Adapters Ready LED stops flashing (+/- 0.25⁰ C of Set Point)

1. Place the CareTemp thermometer into “calibration mode” using the following steps:
CareTemp 9600 Plus Adapter
Test Procedure
1. Display
2. LED Bar
3. Measure
4. Memory
5. C/F
(Celsius/Fahrenheit)
6 .Pulse timer
A. With the thermometer off, press “MEM” button (4) and “timer”
button (6) at the same time and hold for 3 seconds. The display
will show the test screen then switch to the battery and timer icon
B. When you hear two beeps press the measure button (3), the
display will change to show a dash with either ⁰F or ⁰C

2. Remove the dust cover from the adapter and place the CareTemp thermometer in the adapter with
the lens pointing down and press the measure button.
3. Remove the CareTemp Thermometer from the 9600 Plus Calibration Tester and read the
temperature in the thermometer's display. If the temperatures are within +/- 0.2⁰C (+/- 0.4⁰F), the
thermometer is within calibration.
CareTemp 9600 Plus Adapter
Test Procedure
The thermometer will remain in calibration mode for 60 seconds before shutting off.
Wait at least 1 minute between temperature measurements. Measurements performed too
frequently could result in incorrect temperature readings.
The CareTemp thermometer is very sensitive to even small changes in ambient temperature
Leaving the CareTemp thermometer in the adapter between measurements may
cause inaccurate readings
Do not hold the thermometer in between calibration readings
Test must be performed in an area away from sources of heating or cooling

When the 9600 plus and adapter temperature is stable, put the CareTemp thermometer in
calibration mode. Place the CareTemp in the adapter and press the measure button.
When the green LED flashes remove the CareTemp thermometer from adapter and read
thermometers temperature.
If the temperature is within +/- 0.2⁰C (+/- 0.4⁰F), of the Set Point the thermometer is within
calibration.
CareTemp 9600 Plus Adapter
Test Procedure

CareTemp 9600 Plus Adapter
Test Procedure continued
4. To repeat the calibration test at the same or next Set Point repeat steps 1 to 3. If using only one
calibration tester set the 9600 Plus to the next Set Point and wait for the temperature to stabilize
before repeating steps 1 to 3.
Wait at least 1 minute between temperature measurements. Measurements performed too
frequently could result in incorrect temperature readings.
5. To return to normal mode wait for 60 seconds for the CareTemp thermometer to shut off

Global service provided by WA and ASPs*
•Welch Allyn Skaneateles
•Supporting : U.S.A, Canada and LATAM
•LATAM countries include: Argentina, Bolivia, Chile, Colombia, Costa
Rica, Dominican Republic, Ecuador, Panama, Paraguay, Peru and
Venezuela.
•Brazil is through Authorized Service Provider
•Welch Allyn Mexico, supporting Mexico
•Welch Allyn Tilburg, Netherlands
Supporting: Europe and India
•Welch Allyn UAE
Supporting the Middle East
•Welch Allyn Australia
Supporting: Australia and New Zealand
•Welch Allyn Malaysia
Supporting: Asia
•Welch Allyn China
•Welch Allyn, South Africa
* ASPs are established and managed by regional service centers
REPAIR & TECHNICAL SUPPORT

DFU
•Customer facing instructions for use
9600 Plus manual*
•CareTemp 9600 Plus Adapter installation
•CareTemp 9600 Plus Adapter setup
•CareTemp 9600 Plus Adapter test procedure
WA website
•Product page
•Link to technical support
*The 9600 Plus calibration tester manual will detail the procedure for verifying the proper
calibration of the thermometer. No service manual is available.
CUSTOMER FACING RESOURCES

•The Avita no-touch thermometer is warranted to be free of defects in material
and workmanship and to perform in accordance with manufacturer
specifications for the period of 2 years from the date of purchase from Welch
Allyn or its authorized distributors or agents with the following clarifications and
limitations:
•No repair service is offered. If after troubleshooting, the device is determined to
be defective, a warranty replacement unit will be provided by Welch Allyn
•Shipping cost to return a defective device to nearest Welch Allyn center is not
included, and is the customer’s responsibility.
•US: For OOBF or customer satisfaction, you may offer a shipping label
•International: Shipping cost from locations outside of the USA may be paid by Welch
Allyn to obtain Customs clearance but will then be billed back to the customer.
•The device warranty will not include breakage and/or failure due to tampering,
misuse, neglect, accidents, modification or shipping
•The warranty is void if the instrument is not used in accordance with
manufacturer’s instructions
Items not covered:
•Batteries
•Damage to the instrument caused by misuse, negligence or accident
•Warranty is only extended to the original purchaser
WARRANTY

•Thermometers returned under warranty shall be evaluated to
determine if the device has failed using the procedure detailed
in the 9600 Plus calibration tester manual
•The original warranty will remain in effect from the date of
original purchase to the end of the warranty period.
RETURNED DEVICE EVALUATION

QUESTIONS AND DISCUSSION