Widex B11 User manual

User’s instructions
The Bravo Series
B11 / B12
Behind-the-ear

2 3
Contents
Turning the hearing aid on and off . . . . . . . . . . . 5
Volume control ...........................6
Telecoil (M-MT-T switch) . . . . . . . . . . . . . . . . . . . 8
Changing the battery . . . . . . . . . . . . . . . . . . . . . 10
Recommended energy source:
Zinc Air battery type 13 . . . . . . . . . . . . . . . . . . . 12
Left/right identification . . . . . . . . . . . . . . . . . . . 13
Placing Bravo on/in the ear . . . . . . . . . . . . . . . . 14
Removing Bravo .........................16
In case of malfunction . . . . . . . . . . . . . . . . . . . . 17
Important ..............................18
Audio input .............................20
Caring for your hearing aid . . . . . . . . . . . . . . . . 23
There is only one way . . . . . . . . . . . . . . . . . . . . 29
Troubleshooting guide . . . . . . . . . . . . . . . . . . . . 30
Your hearing aid, earmould, cleaning accessories
and the like may not look exactly the same as in
these user’s instructions. We furthermore reserve
the right to make any changes considered neces-
sary.
Hearing aids and their accessories
should not be disposed of with normal
household waste. Please consult your
national Widex distributor for advice
on how to dispose of your hearing aid.

4 5
Your Widex Bravo hearing aid is a very intricate,
high precision electronic unit. It has been careful-
ly designed to withstand years of wear, under the
varying conditions the typical user finds them-
selves in each day. However, your hearing aid
may be damaged if exposed to extreme condi-
tions, severe blows, or general neglect.
To get full satisfaction from the quality and the
performance we have built into your new Widex
hearing aid, please handle it with care, and read
and follow the instructions carefully.
At the back of this manual you will find a trouble-
shooting guide, which will help you in situations
where your hearing aid does not perform accord-
ing to your expectations.
We hope you will be pleased
with your new Widex
hearing aid!
1. Volume control
2. M-MT-T switch
3. On/off switch and
battery drawer
Turning the hearing aid
on and off
The battery drawer also func-
tions as the on/off switch.
The hearing aid is turned on
when the switch is pushed
upwards, and off when the
switch is pushed downwards
as illustrated.
The word “off” is clearly visi-
ble on the switch when the
hearing aid is turned off.
Please remember to switch
the hearing aid off when it is
not in use. Remove the bat-
tery if the hearing aid will
not be used again soon.

6 7
Volume control
Your hearing aid has a digi-
tal volume control, shaped
like a small lever. Push the
lever upwards to raise the
volume. Push the lever down-
wards to lower the volume.
Use short touches for minor
corrections of the volume.
Faster adjustments are ob-
tained by keeping the lever
pressed for some seconds.
When you raise the volume, you will hear a beep-
tone for each step the volume is raised. When the
maximum adjustment level is reached, a steady
tone will sound until you release the lever.
When you lower the volume, you will hear a deep-
er beep-tone for each step the volume is lowered.
When the minimum adjustment level is reached,
a steady tone will sound until you release the le-
ver.
Bravo is equipped with a computer which has
been designed to adjust its sound automatically in
accordance with the sound environment around
you.
Several thousand times per second, Bravo ana-
lyses the surroundings and tailors its sound ac-
cordingly.
Therefore, with this digital instrument you only
need to adjust the volume to obtain an as natural
and comfortable sound as possible.
Any adjustment of the automatic volume setting
will be cancelled when your hearing aid is turned
off. Therefore, you must adjust the volume again,
if desired, each time you turn the hearing aid on.
Important: B11 and B12 are powerful hearing
aids. If the volume in your hearing aid is uncom-
fortably loud or too weak, or if you would like any
further information, consult the hearing health-
care professional where you received your hear-
ing aid.

8 9
Telecoil (M-MT-T switch)
“M” (microphone): For
normal use, the switch
should be in position “M”
(microphone).
“T” (telecoil): Position “T”
cuts off the microphone and
brings the built-in telecoil
into operation. The hearing
aid can then be used within
any magnetic field or loop
system without background
interference.
A loop system or magnetic
field device can be fitted to a
TV or radio. Some public
places such as churches, theatres, cinemas and
lecture rooms are already equipped with a loop
system
Ask your hearing healthcare professional for
more information.
Note: The magnetic field in some telephones is
inadequate, in which case the “M” position should
be used.
“MT” (microphone+telecoil): If you want to
listen both via the microphone and the telecoil,
place the switch in mid-position “MT” (e.g. when
watching TV while still wanting to hear the door-
bell, telephone, or other persons speaking).

10 11
Changing the battery
Before inserting a new battery in
your hearing aid, remember to re-
move the adhesive tab. Do not use
batteries on which there is a sticky
residue from the tab or other un-
wanted substance as this can block
the battery airholes.
Push the nail grip downwards to swing open the
battery drawer. The nail grip is located on the op-
posite side of the on/off switch at the bottom of
the hearing aid.
The battery must be placed with the plus (+) sign
visible, in accordance with the plus (+) sign on the
battery drawer. If the battery drawer does not
close easily, the battery is incorrectly inserted.
When changing batteries, hold the hearing aid
over a table or a carpet to make it easier to find a
dropped hearing aid or battery.
Exhausted batteries: If you hear four rapid
beep-tones while wearing your hearing aid, it is
an indication that you should change the battery
as soon as possible, as the battery is nearly ex-
hausted. Once the battery is totally exhausted,
the hearing aid will be completely silent.
Exactly how long the hearing aid will function
after the beep-tones varies from one case to an-
other. We recommend that you always have a
spare battery with you.
When you start using a new battery, it will usual-
ly take several seconds before the battery reaches
full performance. This is because the battery is
not activated until air gets inside the battery.
The rate at which a battery loses power is depen-
dent upon the circumstances under which the
battery is used. In some circumstances, the bat-
tery can drain so suddenly that the beep-tones for
low battery warning will only be partially pro-
duced or not be produced at all.
Never leave an exhausted battery in the hearing
aid. Exhausted batteries may leak, which could
damage your hearing aid.

12 13
Recommended energy source:
Zinc Air battery type 13
This hearing aid uses an environmentally friend-
ly, type 13 Zinc Air battery, which provides a long
lifetime when treated correctly.
Do not remove the adhesive tab until just before
inserting the battery in the hearing aid. Once in-
serted, the battery will start functioning after a
few seconds. Operate your hearing aid with the
same battery until it is exhausted. Please note
the expiry date code on the front of the battery
pack stating how long the batteries will be good.
The lifetime of the battery depends on a number
of factors, such as the setting of your hearing aid,
how many hours you use it daily and the listening
environments in which you use it.
On occasion, a new battery may be exhausted be-
cause it was not sealed properly. If your hearing
aid does not work after you have replaced the bat-
tery, try inserting a different new battery.
Left/right identification
If you are wearing hearing aids on both ears
(which is highly recommendable if you have a
hearing loss on both ears), and you want to make
sure you are placing them correctly, you can ar-
range with your hearing healthcare professional
to have a small, red identification mark on the
right-ear hearing aid.

14 15
Placing Bravo on/in the ear
Insert a battery in your hearing aid. We recom-
mend that you turn off the hearing aid before
placing it on the ear. First insert the earmould in
the ear canal while holding the lower part of the
tubing. It may also be helpful to gently pull the
outer ear backwards and upwards with the oppo-
site hand.
Once the earmould has been
inserted, you place the hear-
ing aid behind the ear, so
that the hook rests comfor-
tably on the ear, close to your
head. When the hearing aid
is in its correct position, turn
on the hearing aid.

16 17
Removing Bravo
First remove the hearing aid from its position be-
hind the ear. Carefully pull the earmould out of
the ear canal, while holding the lower part of the
tubing. If it is difficult, it may help to try to move
the earmould carefully from side to side while
pulling it out. It may also help to pull the outer
ear upwards and backwards with the opposite
hand.
In case of malfunction
Should your hearing aid be completely or periodi-
cally dead, try the following before consulting
your hearing healthcare professional:
• Make sure the hearing aid is switched on.
• Disconnect the tubing with earmould from
the hook of the hearing aid and check if
there is moisture in the tubing or earmould.
• Check that the earmould is not blocked by
earwax. Disconnect the tubing with ear-
mould from the hook of the hearing aid and
try to blow air through the earmould with a
small blower.
• Change the battery and make sure the new
battery is correctly inserted.
See the Troubleshooting guide p. 30-31.

18 19
Important
Please be sure to keep your hearing aid and its
accessories out of the reach of children, who
might place them in their mouths.
Also keep batteries out of children’s reach and
discard used batteries carefully.
Do not change batteries in front of children or let
them see where you keep your supply.
Never put batteries in your mouth for any reason
and never let a child obtain a battery or place it in
his or her mouth.
In case of ingestion, contact your physician im-
mediately.
The hearing aid is made of modern non-allergen-
ic materials. Still, in rare cases skin irritation can
occur. If you notice skin irritation in or around
your ear or ear canal, contact your hearing
healthcare professional.
The use of hearing aids increases the risk of
accumulation of earwax, which can temporarily
reduce your hearing ability. Contact your ENT
doctor if you suspect that a plug of earwax has
accumulated in your ear.
Please be aware that the use of any type of ear-
mould may involve a slightly increased risk of
infection in the ear canal. An infection can arise
as a result of inadequate ventilation of the ear or
scratches in the ear canal caused by the ear-
mould. Therefore, we recommend that you take
off your earmould at night to allow the ear canal
to be ventilated. Make sure that you clean and in-
spect your earmould as required. If an infection
occurs it is a good idea to clean your earmould
with a disinfecting tissue or the like. Do not un-
der any circumstances use alcohol, chlorine or
similar substances to clean your earmould.
When not in use
When your hearing aid is not in use, it should be
placed in the small case, which you can easily car-
ry in a pocket or purse.
Never expose the hearing aid to excessive heat,
such as leaving it on a window sill, near a radia-
tor or near a car window.

20 21
Audio input
Bravo can be furnished with an
audio shoe. This allows direct
connection to CROS/BiCROS
systems as well as assistive lis-
tening devices such as FM equip-
ment, hand-held microphones,
TVs, and cassette players.
Connecting the audio shoe
A Europlug is used for connec-
tion. Insert the plug into the
socket on the base of the audio
shoe. Please note that the plug
will only connect one way, as
one of the three pins is thicker
than the other two.
Make sure that the M-MT-T switch is set to M
(microphone).
Before connecting, the little
cover on the side of the hear-
ing aid must be replaced with
the cover which has one hole.
Slide the audio shoe
onto the hearing aid, as
shown. Press the shoe
gently onto the aid un-
til you feel a click.
Remove the audio shoe
by gently sliding it off
and pulling it away
from the hearing aid,
as shown.

22 23
CROS/BiCROS with
an audio shoe and a
CROS dummy
The audio shoe can
also be used together
with CROS/BiCROS.
For this, a CROS dum-
my and a cord with a
Europlug at both ends
are used.
Important: If the hearing aid is
connected to equipment which is
connected to the electrical mains,
this equipment must meet the safe-
ty requirements stated in the inter-
national standard IEC 60065.
Do not connect the hearing aid to sockets
that are labelled with one or more of the fol-
lowing symbols:
Caring for your hearing aid
With proper care, your hearing aid will give you
years of reliable service. Here are some things
you can do to prolong the life of your aid:
Treat your hearing aid as the valuable object it is:
with care!
When not in use, keep it in its case at room tem-
perature in a dry location where it cannot be
reached by children or pets.
Never expose it to extreme temperatures or high
humidity.
Do not wear your aid in the shower or swimming,
or when using a hair dryer, hair spray, or other
sprays.
Do not wear your hearing aid during x-ray, MR
scans, CT scans, short-wave diathermy, or simi-
lar radiation treatments. Some types of radiation
can damage your hearing aid. Other types of radi-
ation from, for example, room surveillance equip-
ment, burglar alarms, and cellular telephones,
are weaker and will not damage your hearing
aid.

24 25
Widex hearing aids are not certified for use in
mines or other areas with explosive gases.
Switch your hearing aid off when it is not in use.
Should you not use it for a day or more, take out
the battery to avoid battery leakage. Always in-
sert the battery as described on page 10. If you
feel the battery needs to be forced into the battery
drawer, then check to see if it is upside down.
Never try to open or repair
the hearing aid yourself
Accessories
The following accessories are available for your
hearing aid:
A. Battery magnet to facilitate insertion of the
battery into the battery drawer.
B. Wax removing tool for cleaning the relief
vent opening.
C. Soft cloth for drying and cleaning the hear-
ing aid.

26 27
The hearing aid
Never wash your hearing
aid with water, cleaning
solutions or other liquids.
Instead, clean your hear-
ing aid with a dry soft
cloth after use.
When the hearing aid is
not in use, it is a good idea
to leave the battery drawer open, so as to venti-
late the aid and allow it to dry.
The earmould
Make sure your ear-
mould is clean and free
of earwax and moisture.
If it is plugged, clear the
opening with the wax
removing tool.
If this is not sufficient, discon-
nect the plastic tube from the
hook of the hearing aid and
wash the earmould in luke-
warm water and a mild dish-
washing soap. Rinse in cold
water. Allow the earmould to
dry overnight.

28 29
If there is still moisture
in the earmould or tube,
use a syringe or a small
blower to blow it dry. Do
not use alcohol to clean
your earmould!
If your earmould tubing becomes stiff, yellow or
cracked, contact your hearing healthcare profes-
sional for a replacement.
There is only one way
Your hearing aid does not restore normal hearing,
but it will help you to hear and understand what
other people are saying – and to enjoy many other
sounds. So, don’t give up. The learning process
will take time, but millions of experienced users
can testify that the results are worth the effort.
There are no tricks or short cuts by which you can
obtain immediate and full benefit from your hear-
ing aid. Only consistent and determined practice
will give you the maximum results from your
hearing aid.
It takes time getting used to “hearing” again and
to having “something” in your ear. Your ear may
even become a little sore at first, but that will
pass.
The sooner you become accustomed to wearing
the hearing aid every day and all day long, the
sooner you will succeed.
Take the time and effort. Hearing more out of life
is worth it!

30 31
Troubleshooting guide
Symptom Cause Possible remedy
Dead Not turned on Turn it on
Battery is dead or
does not work
Replace battery.
Insert battery
correctly
Poor battery
contact
Clean battery
contacts with a
cotton bud
Blocked earmould Clear earmould
blockage
Not loud
enough
Blocked earmould Clear earmould
blockage
Change in hearing See your hearing
healthcare
professional
Earwax blockage
in your ear
See your ENT
doctor
Volume set too low Increase volume
Symptom Cause Possible remedy
Feedback
whistling
Earmould loose Remove and
reinsert
Earmould too
small
New earmould
required
Crack in tubing Replace tubing
Crack in hook/
elbow
See your hearing
healthcare
professional
Inter-
mittent
sound
Battery contacts
dirty
Clean battery
contacts
On/off switch dirty Push the switch
back and forth a
couple of times

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