Widex REAL RE-19 User manual

User’s instructions
The REAL™ Series
RE-19
Behind-the-ear

23
The hearing aid, ear-set and accessories shown in these
instructions may not look the same as the ones you
have. We furthermore reserve the right to make any
changes considered necessary.
Hearing aids, their accessories and batter-
ies should not be disposed of with normal
household waste. Please consult your na-
tional Widex distributor for advice on how
to dispose of these items.
Contents
Thank you…...........................................4
The hearing aid........................................5
Right/left identification ............................... 6
The battery........................................... 7
Inserting the battery .............................. 8
Low battery indication ............................ 9
Turning the hearing aid on and off . . . . . . . . . . . . . . . . . . . 11
Placing the hearing aid and earmould . . . . . . . . . . . . . . . 13
Removing the hearing aid and earmould . . . . . . . . . . . . . 14
Possible start-up settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Automatic volume adjustment . . . . . . . . . . . . . . . . . . . . . . . 16
Fine tuning volume..................................17
Listening programs ..................................19
Switching between the listening programs . . . . . . . 21
Using a telephone ...................................22
Cleaning ............................................23
The hearing aid ..................................24
The microphone openings . . . . . . . . . . . . . . . . . . . . . . . 25
The earmould....................................26
Changing the tubing.................................28
Caring for your hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Good advice..........................................31
Accessories...........................................34
Audio input .........................................34
FM systems..........................................36
In case of malfunction.................................37
Your hearing aid ......................................39

45
Thank you…
…for choosing a Widex hearing aid.
Your hearing aid is a sophisticated instrument that can
be adjusted to your requirements in consultation with
your hearing care professional.
All illustrations in this booklet
show a right-ear hearing aid.
Unless otherwise stated, the
same principles apply to the left
ear.
We hope you will be pleased with your new Widex
hearing aid.
The hearing aid
The illustration below shows the hearing aid and ear-
set. The ear-set consists of tubing and an earmould.
1. Microphone cover giving access to the
microphone openings, where the sound enters
the hearing aid.
2. Volume control for fine tuning of volume is
available on some models.
3. Program button
4. On/off switch
5. Battery drawer with nail grip for easy opening
6. Integrated earhook
7. Tubing
8. Earmould
9. Sound bore
10. Relief vent for ventilation of the ear canal
1
2
3
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6
7
89
10
Important
Please read this booklet carefully before you start
using your hearing aid.

67
Right/left identification
If you wear hearing aids on both ears, the hearing aids
can be provided with coloured marks (red mark = right
and blue mark = left).
The arrow shows the position
of the identification mark.
The battery
We recommend Zinc Air batteries. Use a size 13 bat-
tery for your hearing aid.
To obtain replacement batteries, please consult your
hearing care professional. It is important to take note of
the expiry date and the recommendations regarding dis-
posal of used batteries on the battery pack. The battery
life will depend on a number of factors, such as the set-
ting of your hearing aid, how many hours you use it daily
and the listening environments in which you use it.

89
Inserting the battery
Before inserting a new battery in the
hearing aid, remember to remove
the adhesive tab. Once the tab has
been removed, the battery will start
functioning after a few seconds. Do not use batteries
on which there is a sticky residue from the tab or other
unwanted substance.
1. Use the nail grip to swing open the battery drawer.
2. Place the battery so that the plus (+) sign of the
battery faces upwards.
3. You can use the provided battery magnet to steer
the battery into place.
If the battery drawer does not close easily, the battery
is incorrectly inserted.
2.
1.
3.
Low battery indication
If you hear four rapid beep-tones while wearing your
hearing aid, it is an indication that the battery is nearly
exhausted. Once the battery is totally exhausted, the
hearing aid will be completely silent. Exactly how long
the hearing aid will function after the low battery indi-
cation varies from one case to another. We recommend
that you always have a spare battery with you.
If you wish to have the beep-tone function disabled,
please consult your hearing care professional.
Never leave an exhausted battery in the hearing aid.
Exhausted batteries may leak, damaging the hearing
aid. When changing battery, it is a good idea to hold
the hearing aid over a table.

10 11
The hearing aid may be provided
with a battery drawer lock. This lock
can be a good choice if the hearing
aid is worn by a child. The tool used
to open the lock is the small screw-
driver included in the cleaning ac-
cessories.
The lock is opened by push-
ing it to the right and then
downward with the tool in
one movement as illustrat-
ed.
Turning the hearing aid on and off
The battery drawer is placed at the bottom of the hear-
ing aid. The battery drawer also functions as the on/off
switch.
1. Push the switch upwards to turn the hearing aid on.
If you have just turned off the hearing aid, wait at
least three seconds before turning it on again.
2. Push the switch downwards to turn the hearing aid
off.
3. The word “OFF” is clearly visible on the switch when
the hearing aid is turned off.
1. 2. 3.

12 13
Placing the hearing aid and earmould
1. Insert the earmould in the ear canal while holding
the lower part of the tubing.
2. It may help to pull the outer ear backwards and
upwards with the opposite hand.
3. Place the hearing aid behind the ear, so that the
earhook of the hearing aid rests comfortably on the
ear, close to your head.
1. 2.
3.
The hearing aid can be set to produce a beep-tone
when turned on.
Please remember to switch the hearing aid off when it
is not in use. Remove the battery if the hearing aid will
not be used for several days.

14 15
Removing the hearing aid and earmould
1. Remove the hearing aid from its position behind
the ear.
2. Carefully pull the earmould out of the ear canal,
while holding the lower part of the tubing.
If it is difficult, you can try to move the earmould care-
fully from side to side while pulling it out. It may also
help to pull the outer ear backwards and upwards with
the opposite hand.
1. 2.
Possible start-up settings
The hearing aid can be set to start up in two different
ways:
• In the standard start-up setting the hearing aid
minimises whistling while it is being placed on the
ear.
• The alternative is a setting where the hearing aid
whistles slightly while you place it on the ear.
Together with your hearing care professional you can
choose the start-up setting that suits your needs best.

16 17
Automatic volume adjustment
The hearing aid volume is adjusted automatically in ac-
cordance with your sound environment.
Important
Your hearing aid is a powerful instrument. Do not
use it at uncomfortably high volume levels for
prolonged periods of time – it might damage your
hearing.
If the volume in your hearing aid is generally too
loud or too weak, or if the reproduced sounds are
distorted, or you would like any further information,
consult your hearing care professional.
Fine tuning volume
Your hearing aid may be provided with a volume con-
trol, shaped like a small lever.
Push the lever upwards to gradu-
ally raise the automatically set
volume.
Push the lever downwards to
gradually lower the volume.
Each time you operate the volume control, you will
hear a beep-tone unless you have chosen to have the
tone indication deactivated. When you raise the vol-
ume, you will hear a higher beep-tone for each step the
volume is raised. When you lower the volume, you will
hear a deeper beep-tone for each step the volume is
lowered. When the maximum or minimum adjustment
level is reached, a steady tone will sound.

18 19
To turn off the sound completely:
• Keep pressing the volume control lever downwards
after the steady tone has sounded.
To turn the sound on again:
• Press the lever upwards or
• Change listening program or
• Turn the hearing aid off, wait 3 seconds and turn it
on again.
Any adjustment of the volume setting will be cancelled
when your hearing aid is turned off.
If you wish to have the volume control disabled, please
consult your hearing care professional.
Listening programs
Your hearing aid may be provided with up to three lis-
tening programs intended for specific listening situa-
tions.
At the back of this booklet your hearing care profes-
sional can list the listening programs that are available
in your hearing aid. If your needs change over time, the
combination of listening programs can be changed.
You can choose from the following programs:

20 21
Master: Standard program
Acclimatisation: Has the same features as the Master
program, but provides slightly less amplification.
Music: For listening to music.
TV: For listening to the TV.
T: In this program you listen via the telecoil (T) and not
via the hearing aid microphone (M). The telecoil is used
where a loop system is installed. If you activate the tel-
ecoil program, you listen to a specific sound source and
shut out surrounding sounds.
M + T: In this program you listen via the hearing aid mi-
crophone (M) and the telecoil (T).
Switching between the
listening programs
You can switch between the
programs by using the program
button on the back of the hear-
ing aid. Each time you use the
program button, a click is pro-
duced unless this function has
been disabled. Beep-tones in-
dicate which program you have
chosen:
Program 1: One brief beep
Program 2: Two brief beeps
Program 3: Three brief beeps
If you wish to have the program button disabled, please
consult your hearing care professional.

22 23
Using a telephone
When using a telephone, we rec-
ommend that you hold the tele-
phone against your head at an an-
gle above your ear, and not directly
against the ear. If the sound is not
optimal, try to move the telephone
loudspeaker to a slightly different
position. If the telephone is provided with a telecoil
and you have the telecoil program in your hearing aid,
you can choose this program to obtain the best possi-
ble sound. You may also have to move the telephone a
little upwards or downwards to find the best position.
Cleaning
The following cleaning accessories are available for the
hearing aid and ear-set.
1. Soft cloth
2. Small brush
3. Wax removing tool
4. Small screwdriver
Contact your hearing care professional if you need ad-
ditional supplies of cleaning accessories.
1
43
2

24 25
The hearing aid
Clean the hearing aid with
the soft cloth after use.
Never use water or cleaning
solutions to clean the hear-
ing aid.
When the hearing aid is not in use,
the battery drawer should be left
open, so as to ventilate the hearing
aid and allow it to dry.
The microphone openings
1. Use the small screwdriver to lift up the microphone
cover and remove the cover.
2. Remove any dirt from around the microphone
openings on the hearing aid and on the cover with
the small brush.
3. Pass the wax removing tool through both
microphone openings to clean these.
4. Replace the microphone cover.
1. 2.
3.
4.1
4.2
4.

26 27
The earmould
Make sure that your earmould is clean and free of ear-
wax and moisture. Never use alcohol or other cleaning
solutions to clean the earmould.
Cleaning the earmould:
1. Disconnect the earmould from the tubing.
2. Clean the vent with the wax removing tool.
3. Clean the sound bore with the wax removing tool.
1.
2.
3.
4. At least once a week disconnect the earmould from
the tubing and rinse the earmould thoroughly in
lukewarm water. Allow it to dry overnight.
5. If there is still moisture in the earmould, use a
blower or similar to blow it dry before attaching the
earmould to the tubing.
4. 5.

28 29
Changing the tubing
If your ear-set tubing becomes slack, stiff, yellow or
cracked, replace the tubing.
For further supplies of tubing or if the earmould no
longer fits your ear, contact your hearing care profes-
sional.
Caring for your hearing aid
With proper care, your hearing aid will give you consis-
tent reliable service. Here are some things you can do
to prolong the life of your hearing aid:
• Switch your hearing aid off when it is not in use.
Should you not use it for several days, take out the
battery.
• Treat the hearing aid as the valuable object it is:
with care. When the hearing aid is not in use, keep it
in its case in a cool, dry location where it cannot be
reached by children or pets.
• When not in use, do not expose the hearing aid to
extreme heat or high humidity.
• In environments with high humidity, a Widex dry-
ing kit may be used daily to reduce the amount of
moisture inside the hearing aid. See the instruc-
tions enclosed with the Widex drying kit.

30 31
• Do not wear your hearing aid in the shower or
swimming or when using a hair dryer, perfume or
other sprays.
• Never try to open or repair the hearing aid yourself.
• Do not wear your hearing aid during x-ray, MR
scans, CT scans, short-wave diathermy, or similar
radiation treatments and never place your hearing
aid in a microwave oven. These are some of the
types of radiation that can damage your hearing
aid. Radiation from, for example, room surveillance
equipment, burglar alarms and cellular telephones
is weaker and will not damage your hearing aid.
• Widex hearing aids are not certified for use in mines
or other areas with explosive gases.
Good advice
• The use of hearing aids increases the risk of ac-
cumulation of earwax. Contact your physician/ENT
doctor if you suspect that a plug of earwax has ac-
cumulated in your ear. Earwax may not only reduce
your own hearing but also the effect of the hearing
aid considerably. It is a good idea to ask your physi-
cian to clean your ears a couple of times a year.
• Please be sure to keep the hearing aid and its parts
and accessories out of the reach of children, who
might place them in their mouths. Also keep bat-
teries out of children’s reach and discard used bat-
teries carefully. Do not change batteries in front of
children and do not let them see where you keep
your supply.
• Batteries are very small and can easily be mistaken
for pills or the like. Never put a battery or hearing
aid in your mouth for any reason as you may risk
swallowing it. In case of ingestion, contact your
physician immediately.

32 33
• The hearing aid will not restore normal hearing
but can help you make best possible use of your
remaining hearing ability. However, you should be
aware that it takes time to get used to a new hear-
ing aid and new sounds.
• The hearing aid is made of modern non-allergenic
materials. Still, in rare cases skin irritation can occur.
If you notice skin irritation in or around your ear or
ear canal, contact your hearing care professional.
• Please be aware that the use of any type of hearing
aid may involve a slightly increased risk of infection
in the ear canal. An infection can arise as a result of
inadequate ventilation of the ear. Therefore, we rec-
ommend that you remove the hearing aid and ear-
set from your ear at night to allow the ear canal to
be ventilated. Make sure that you clean and inspect
your hearing aid and ear-set as required. If an infec-
tion occurs, you should seek medical attention and
contact your hearing care professional for advice on
how to disinfect the various hearing aid parts. Do
not under any circumstances use alcohol, chlorine
or similar substances.

34 35
Accessories
Audio input
The hearing aid can be furnished with an audio shoe.
This allows direct connection to different kinds of ac-
cessories (FM and CROS/Bi-CROS systems), as well as
external audio equipment (radio, TV, etc.). In this way
the sound from, for example, a radio or someone pro-
vided with an FM microphone can be sent directly into
the hearing aid.
In the standard setting, the hearing aid automatically
switches to an audio program when an audio shoe is
attached. If you then wish to switch to one of the other
programs, you must use the program button on the
hearing aid. As soon as you remove the audio shoe, the
usual program order is re-established.
In the form on the next page, your hearing care profes-
sional can make a note of the audio programs you have
access to and where they are located.
For more information on the use of audio input consult
your hearing care professional.
Program Program order with audio shoe
1.
2.
3.
Important:
If the hearing aid is connected to equipment which
is connected to the electrical mains, this equipment
must meet the safety requirements stated in the in-
ternational standard IEC 60065.
Do not connect the hearing aid to sockets that are
labelled with one or more of the following symbols:

36 37
FM systems
An FM system is an assistive listening device that can
be used as an accessory for the hearing aid. The FM sys-
tem makes it easier to understand speech in difficult
listening situations.
The FM system from Widex is called
SCOLA. The FM system consists of a
wireless microphone and a receiver
clicked onto the hearing aid via an FM
shoe.
The SCOLA FM system can be set according to your
needs. This may mean that the hearing aid program
button will work differently than when using an audio
shoe.
For help to determine whether you could benefit from
an FM system, please consult your hearing care profes-
sional.
In case of malfunction
The following pages include some quick advice in case
you experience problems. Before contacting your hear-
ing care professional, please follow the advice below:
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure the bat-
tery drawer is pushed all the way upwards and that
the word “OFF” is not visible on the switch.
• The battery is dead or does not work. Insert a new
battery in the hearing aid.
• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 26.
If the hearing aid volume is not powerful enough, it
could be because:
• The battery is nearly exhausted. Insert a new battery
in the hearing aid.
• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 26.
• Your ear is blocked by earwax. Contact your physi-
cian/ENT doctor.
• Your hearing may have changed. Contact your hear-
ing care professional.

38 39
If the hearing aid whistles continuously, it could be
because:
• Your ear is blocked by earwax. Contact your physi-
cian/ENT doctor.
• The tubing is broken. Replace the tubing.
• The tubing is yellow and stiff. Replace the tubing.
• The tubing often comes off the earmould or hearing
aid hook. Replace the tubing.
• The hook is cracked. Contact your hearing care pro-
fessional.
• The earmould is not correctly placed in your ear canal.
Take the earmould out and reinsert it.
• The earmould fits loosely in your ear canal. Contact
your hearing care professional.
If the hearing aid functions intermittently, it could
be because:
• The on/off switch is dirty. Push the switch back and
forth a couple of times (also see page 11).
Your hearing aid
(To be filled out by the hearing care professional)
Date: __________________
Battery size: __________________
Listening programs Chosen program position
Master
Acclimatisation
Music
TV
T
M + T