Widex clear 330 Series User manual

User instrUctions
The clear™330 SerieS
C3-XP model
In-the-ear

Contents
SYMBOLS........................................
THEHEARINGAID ................................
Acousticindicators ................................
Thebattery.......................................
Insertingthebattery .............................
Lowbatteryindication ..........................
Turningthehearingaidonandoff..................
Positioningthehearingaid ........................
Removingthehearingaid .........................
Volumeadjustment...............................
Lostpartneralarm................................
Listeningprograms ...............................
Switchingbetweenthelisteningprograms ........
Zen..........................................
CLEANING......................................
Thehearingaid ..................................
Thesoundoutlet .................................
Thevent ........................................
NANOCAREWAXGUARD .........................
ChangingtheNanoCarewaxguard .................
ACCESSORIES...................................
INCASEOFMALFUNCTION .......................
CARINGFORYOURHEARINGAID..................
WARNINGS.....................................
ADVICE ........................................
REGULATORYINFORMATION......................
2 3
Your Widex CLeAr™330
heAringAid
(To be filled out by the hearing care professional)
Date _____________________________________
Batterysize _______________________________
Vent
Vent
Novent

4 5
sYmboLs
The following symbols will be used throughout the
manual
WARNING
Messages with this heading indicate serious adverse reactions,
potential safety hazards and inadequate performance of device.
CAUTION
Messages with this heading indicate/include information regard-
ing any special care to be exercised.
Not for general waste.
the heAring Aid
 Microphoneopenings
 Onofffunction
 Nailgrip
 Soundoutlet
 NanoCarewaxguard
 Vent(Notinallmodels)

6 7
WARNING
This booklet contains important information and instructions.
Please read this booklet carefully before you start using the
hearing aid.
NOTE
Your hearing aid and accessories may not look exactly as illus-
trated in this booklet. We also reserve the right to make any
changes considered necessary.
Intendeduse
TheCLEARhearingaidsareintendedasairconduction
amplificationdevicestobeusedineverydaylistening
environmentsTheCLEARhearingaidsmaybeprovid-
edwiththeZenprogramintendedtoprovidearelaxing
soundbackground(iemusicnoisesource)foradults
whodesiretolistentosuchabackgroundinquiet
Indicationsforuse
Thedevicesareindicatedforindividualswitharangeof
hearinglossseverityfromminimal(dBHL)tomod-
eratelysevere(dBHL)andallhearinglossconfigu-
rations
Theyaretobeprogrammedbylicensedhearinghealth-
care professionals (audiologists hearing aid special-
ists otolaryngologists) who are trained in hearing
(re)habilitationaswellastinnitusmanagement
Descriptionofdevice
Thehearingaidusesaproprietarywirelesstechnology
WidexLinktoenablecommunicationbetweentheleft
andtherighthearingaidsaswellasbetweenthehear-
ingaidsandtheDEXaccessories
Yourhearingaidmaybeprovidedwithalisteningpro-
gram called Zen It makes musical tones (and some-
timesarushingnoise)inthebackgroundThesesounds
areshapedaccordingtoyourhearingloss

8 9
Rightleftidentification
Aright-earhearingaidhasaredWidexlogoandaleft-
earhearingaidabluelogo
The arrow shows the position of the
logo
Acousticindicators
Thehearingaidmaybesettoproduceasignaltoindi-
catetheuseofcertainfunctionsThesignalmaybea
spokenmessageortonesadjustedbythehearingcare
professional in consultation with you The signal can
alsobedeactivated
Adjustingvolumeviaremotecontrol Tone* Off
ConfirmingRCprogramkeyuse Clicking
sound Off
Changingprogramviaremotecontrol MessageTones Off
Startingupthehearingaid Message Tone Off
Warningaboutlowbattery Message tones Off
Warningaboutlostpartner Message Off
Servicereminder Message Off
* Bold indicates standard setting
Thebattery
Werecommendzinc-airbatteriesUseasizebat-
teryforthehearingaid
To obtain replacement batteries please consult your
hearingcareprofessionalItisimportanttotakenoteof
theexpirydateandtherecommendationsonthebat-
terypackregardingdisposalofusedbatteries
Insertingthebattery
Before inserting a new battery into the
hearingaidremembertoremovethead-
hesive tab Once the tab has been re-
moved the battery will start functioning
afterafewseconds
CAUTION
Do not use batteries if there is a sticky residue from the tab or
other unwanted substance, as this can cause the hearing aid to
malfunction.

10 11
Usethenailgriptopushthebattery
compartment cover downwards
and open the cover Do not press
thebatterycompartmentcoverbe-
yondtheopenposition
Placethebatterysothattheplus()signofthebattery
facesupwards
You can use the battery magnet provided to
steerthebatteryintoplace
Ifthebatterycompartmentcoverdoesnotcloseeasily
thebatteryisincorrectlyinserted
Whenchangingbattery it is a goodideatoholdthe
hearingaidoveratable
Lowbatteryindication
An acoustic indicator will sound when the battery is
nearly exhausted unless this function has been disa-
bled (see page ) We recommend that you always
haveasparebatterywithyou
WARNING
Never leave an exhausted battery in the hearing aid. Exhausted
batteries may leak, damaging the hearing aid.
WARNING
Your hearing aid may stop functioning, for instance if the
battery is exhausted. You should be aware of this possibility, in
particular when you are in traffic or are otherwise dependent
on warning signals.

12 13
Turningthehearingaidonandoff
The battery compartment cover of your hearing aid
alsofunctionsastheonoffswitch
Closethebatterycompartmentcoverandpushitup-
wardstoturnthehearingaidonAnacousticindicator
willindicatethatthehearingaidhasbeenswitchedon
unlessthisfunctionhasbeendisabled
Push the battery compartment cover downwards to
turnthehearingaidoff
Pleaseremembertoturnoffthehearingaidwhenitis
notinuse Removethebatteryifthehearing aidwill
notbeusedforseveraldays
Positioningthehearingaid
Closethebatterycompartmentcovercompletely
Hold your hearing aid with your
thumbandforefingerSlowlyguide
thehearingaidintoyourearcanal
untilyoufeelresistance
Let go of the hearing aid and use
the tip of your forefinger to gen-
tlypushitintoyourearuntilitrests
comfortablyinyourearcanal
To help position the hearing aid
properly you could pull the outer
ear backwards and upwards with
theoppositehand

14 15
Removingthehearingaid
Hold the hearing aid with your
thumbandforefingerandpullgen-
tly
Ifitisdifficultyoucantrytomove
the hearingaid carefully fromside
tosideItmayalsohelptopullthe
outer ear backwards and upwards
withtheoppositehand
Volumeadjustment
Thehearingaidvolumeisadjustedautomaticallyinac-
cordancewithyoursoundenvironment
Ifyouhavea remotecontrol youcanalsoadjustthe
volumemanuallyormuteyourhearingaidAnyadjust-
mentofthevolumesettingwillbecancelledwhenyour
hearingaidisturnedofforwhenyouchangeprogram
Inthe default setting anyvolumeadjustment via the
remotecontrolwillaffectbothhearingaids
Toaltertheincrementsinwhichthevolumeisincreased
ordecreasedconsultyourhearingcareprofessional
Ifyouhavea remotecontrol please alsorefertothe
userinstructionsforthis
Tomutethehearingaidwitharemotecontrol
Keep pressing the volume down key on the remote
controlafterthelongbeep-tonehassoundedandun-
tilitstopsPressingoneofthevolumekeysbrieflywill
bringbackthesound
CAUTION
If the volume in the hearing aid is generally too loud or too
weak, or the reproduced sounds are distorted, or if you would
like any further information, consult your hearing care profes-
sional.

16 17
Lostpartneralarm
(NoteOnlyapplicableifthisfeaturehasbeenactivat-
edbyyourhearingcareprofessional)
Ifoneofyourhearingaidsfallsoutofyourearand
orthebatteryisexhaustedatonesignalandaspoken
messagewillsoundtwotimesintheotherhearingaid
Listeningprograms
Bydefaultyourhearingaidhasonelisteningprogram
Ifyouhavearemotecontrolyourhearingaidmaybe
providedwithfourofthefollowingprogramsplusthe
specialZenprogramcalledZenPleasealsoreferto
theuserinstructionsforyourremotecontrol
Master Standard
Music Forlisteningtomusic
TV ForlisteningtotheTV
Comfort Attenuatesbackgroundnoise
Reversefocus Focusonsoundsfrombehind
AudibilityExtender Makeshigh-frequencysoundsaudible
Phone Forlisteningtothetelephone
TInthisprogramyoulistenviathe
telecoil(T)andnotviathehearing
aidmicrophones(M)Thetelecoilis
usedwherealoopsystemisinstalled
Ifyouactivatethetelecoilprogram
youlistentoaspecificsoundsource
andshutoutsurroundingsounds
MT Inthisprogramyoulistenviathe
hearingaidmicrophones(M)andthe
telecoil(T)
Zen Generatesdifferentkindsoftones
Compoundprograms




TheMasterprograminoneearand
ZenAudibilityExtenderReverse
focusTMTorPhoneintheother
Zen SpecialZenprogramwithuptothree
differentZenstyles

18 19
Ifyourneedschangeovertimethecombinationoflis-
teningprogramscanbealtered
The Zen program may be used with amplification so
that both the surrounding sounds and the Zen tones
areheardtogetherOritmaybeusedalone(without
amplification) in quiet when you are not required to
hearsurroundingsounds
ThedurationoftheZenplaytimecanbesetbyyour
hearingcareprofessionalaccordingtoyourneeds
Benefits
The Zen program may provide a relaxing listening
backgroundforsomepeopleWhentheZenprogram
isusedinatinnitusmanagementprogramitswearer
mayexperiencesomerelieffromtinnitus
CAUTION
Use of the different Zen programs may interfere with hearing
surrounding sounds including speech. The programs should not
be used when hearing such sounds is important. Switch the
hearing aid to a non-Zen program in those situations.
CAUTION
If you perceive decrease in loudness, tolerance of sounds,
speech not as clear, or worsening tinnitus, contact your hearing
care professional.
Switchingbetweenthelisteningprograms
Eachtime you changeprogram via a remote control
anacousticindicatorwillsoundunlessthisfunctionhas
beendisabled
Program Messageoroneshortbeep
Program Messageortwoshortbeeps
Program Messageorthreeshortbeeps
Program Messageoronelongandoneshortbeep
Zen Messageortone
In the default setting, both your hearing aids will be
affected when you change programs.
Zen
This program is accessed via a long press (two sec-
onds)ontheRCprogramkeyAshortpressthenallows
youtocyclethroughtheavailableZenstyles
YoucanexitZenbypressingandholdingtheprogram
key for two seconds.

20 21
CLeAning
Thefollowingcleaningaccessoriesareavailableforthe
hearingaid
 Cloth
 Brush
 Waxremovingtool
Contactyourhearingcareprofessionalifyouneedad-
ditionalsuppliesofcleaningaccessories
3.
2.1.
Thehearingaid
Itisveryimportantforthehearingaid’sperformance
thatitiskeptfreefromearwaxanddirt
Cleanyourhearingaiddailywith
the soft cloth tokeep itdry and
cleanofearwaxordirt
WARNING
Never clean the hearing aid with water or cleaning solutions, as
this may cause it to malfunction.
When the hearing aid is not in
use the battery compartment
covershouldbeleftopentoven-
tilatethehearingaidandallowit
todry

22 23
Werecommendthateverytime youtakethehearing
aidoutofyourearyouinspectthesoundoutletand
theventopeningstoensurethatnoearwaxordirthas
gatheredthereBelowisanexampleofhowthesound
outletandventopeningsmaybepositionedTheposi-
tionscanbeslightlydifferentonyourhearingaid
 Soundoutlet
 Ventopening
Thesoundoutlet
Itisimportantthatthesoundoutletisnotblockedby
earwaxIfitisblockeddoasfollows
Remove any visible earwax
fromaroundthesoundout-
let with the small brush or
cloth Do not attempt to
cleanthewaxguard
Ifthesoundoutletisstillblockedyoushouldchange
thewaxguard(seepages-)
WARNING
If you cannot clean the sound outlet completely, you should
contact your hearing care professional. Do not insert anything
into the sound outlet, as this could damage the hearing aid.

24 25
Thevent
Ifearwaxhasaccumulatedinandoraroundthevent
openingdoasfollows
Cleananyearwaxfromthevent
by passing the wax removing
tool all the way through the
vent
WARNING
It is important for the performance of the hearing aid that the
vent is never blocked by earwax. Make it a habit to clean the
vent every day! In rare cases so much earwax can accumulate in
the vent that the hearing aid sound is affected. In that case you
should see your hearing care professional.
nAnoCAre WAx guArd
TheNanoCarewaxguardhelpstoprotectthehearing
aidagainstearwaxAlwaysuseNanoCarewaxguards
withyourhearingaidOtherwisethewarrantyforyour
hearingaidwillbevoid
The NanoCare wax guard consists of the following
parts
 Holder
 Removalhook
 Waxguard
CAUTION
The wax guard is disposable and for one-time use only. Do not
attempt to clean or reuse a wax guard. This could damage your
hearing aid and/or cause the wax guard to become dislodged in
your ear.

26 27
ChangingtheNanoCarewaxguard
Inserttheremovalhookintotheusedwaxguardplaced
inthesoundoutletPullthewaxguardstraightout
 Ventopening
 Soundoutlet
 Usedwaxguard
Turn the holder around so that the
new wax guard is in position to be
inserted
Insert the holder into the open-
ingofthesoundoutletandgen-
tlypressthewaxguardintothe
opening
Thenpulltheholderstraightout
The new wax guard will auto-
matically detach from the hold-
er Press the hearing aid gently
against a flat surface to ensure
that the wax guard remains in
place

28 29
Discard the holder with the used
waxguard
The frequency with which the NanoCare wax guard
should be changed varies from one individual to an-
other
If you have any questions regarding your NanoCare
wax guard please contact your hearing care profes-
sional
WARNING
If the wax guard fits loosely, discard it and insert another. If the
wax guard becomes dislodged from the hearing aid while in the
ear canal, please contact your physician. Do not try to remove
the wax guard from your ear canal yourself.
ACCessories
Avarietyofassistivelisteningdevicesareavailablefor
yourhearingaid
• RC-DEX
• TV-DEX
• M-DEX
Forhelpindeterminingwhetheryoucouldbenefitfrom
a remote control or other accessories please consult
yourhearingcareprofessional

30 31
in CAse of mALfunCtion
The following pages contain some quick advice on
what to do if your hearing aid stops working or per-
formsunsatisfactorilyIftheproblemspersistcontact
yourhearingcareprofessionalforassistance
Problem Possiblecause Solution
Thehearing
aidis
completely
silent
Thehearingaidis
notturnedon
Makesurethebatteryis
placedcorrectlyand
thebatterycompart-
mentcoverisclosed
correctlySeepage
Thebatterydoes
notwork
Insertanewbatteryin
thehearingaid
Thesoundoutletis
blocked
Seepage
Themicrophone
openingisblocked
Ifyoususpectthat
earwaxordirthas
migratedintothe
microphoneinsidethe
hearingaidcontact
yourhearingcare
professionalDonot
insertanythingintothe
microphoneopening
Problem Possiblecause Solution
Thehearing
aidvolumeis
notpowerful
enough
Thebatteryisnearly
exhausted
Insertanewbatteryin
thehearingaid
Thesoundoutletis
blocked
Seepage
Yourearisblocked
byearwax
ContactyourENT
doctorphysician
Yourhearingmay
havechanged
Contactyourhearing
careprofessional
Thehearing
aidwhistles
continuously
Yourearisblocked
byearwax
ContactyourENT
doctorphysician
Thehearingaidis
notcorrectlyplaced
inyourearcanal
Takethehearingaidout
andreinsertit
Thehearingaidfits
looselyinyourear
canal
Contactyourhearing
careprofessional

32 33
Problem Possiblecause Solution
Ifthehearing
aidisuncom-
fortableto
wear
Thehearingaidis
notcorrectlyplaced
inyourearcanal
Consultyourhearing
careprofessionalon
howtoplacethehear-
ingaidcorrectlyinyour
earcanal
Thehearingaiddoes
notfityourear
properly
Contactyourhearing
careprofessional
Yourouterearorear
canalissore
Itisimportantthatfirst-
timeusersonlywear
thehearingaidfor
shortperiodsoftimeat
thebeginningTheskin
intheearcanalisvery
thinandmayswellabit
becauseofthepressure
fromthehearingaid
Take-weekstograd-
uallygetusedtothe
hearingaidIfthesore-
nesscontinuescontact
yourhearingcarepro-
fessional
Yourhearing
aidsarenot
workingin
synchrony
Theconnectionbe-
tweenthehearing
aidsislost
Turnthehearingaids
offandonagain
Problem Possiblecause Solution
Thehearing
aidsdonot
respondwith
acorrespond-
ingchangein
volumeor
programto
theDEX
aTheDEXisused
beyondthetrans-
missionrange
bStrongelectro-
magnetic
interferenceinthe
vicinity
cTheDEXandthe
CLEARhearing
aidsarenot
matched
aMovetheDEXcloser
totheCLEARhearing
aids
bMoveawayfrom
knownsourceofEM
interference
cCheckwithdispenser
tomakesureDEXis
matchedwithCLEAR
hearingaids
Youhear
“interrupted”
speech(on
andoff)from
thehearing
aidsorno
speech
(muted)from
thetransmit-
tingear
aThebatteryinone
ofthehearing
aidshasexpired
bStrongelectro-
magnetic
interferenceinthe
vicinity
aReplacebatteryin
oneorbothhearing
aids
bMoveawayfrom
knownsourcesof
interference

34 35
CAring for Your heAring Aid
The hearing aid is a valuable object and should be
treatedwithcareHerearesomethingsyoucandoto
prolongthelifeofyourhearingaid
 CAUTION
•Turn offyour hearingaidwhenitis notinuse Removethe
batteryifthehearingaidwillnotbeusedforseveraldays
•Whenthehearingaidisnotinusekeepitinitscaseinacool
drylocationoutofreachofchildrenandpets
•Do not expose the hearing aid to extreme temperatures or
highhumidityMakesuretodrythehearing aid thoroughly
afterheavyperspirationsuchasthatwhichmayoccurduring
intensephysicalactivityegplayingsports
•Avoiddroppingyourhearingaid–performcleaningandbat-
terychangeswhileholdingthehearingaidaboveasoftsur-
face
•Donotwearyour hearing aidwhile in theshower orswim-
ming or when using a hair dryer perfume hair and body
spraysorgelssuchassuntanninglotionsorcreams
•Inenvironmentswithhighhumidityadryingkitmaybeused
dailytoreducetheamountofmoistureinsidethehearingaid
Seetheinstructionsenclosedwiththedryingkit
WArnings
WARNING
Hearing aids and batteries can be dangerous if swallowed or
used improperly. Swallowing or improper use can result in
severe injury or even fatalities. In case of ingestion, contact a
physician immediately.
•Keephearingaidsandtheirpartsaccessoriesandbatteries
outofreachofchildrenandanyoneelsewhomightswallow
suchitemsorotherwisecauseinjury to themselves Donot
change batteries in front of them and do not let them see
whereyoukeepyourbatterysupplyDiscardusedbatteries
carefully
•Batteriesareverysmallandcaneasilybemistakenforpillsor
thelikeNeverputabatteryorhearingaidinyourmouthfor
anyreasonasyoumayriskswallowingit

36 37
WARNING
•Riskofexplosionif batteryisreplacedbyan incorrecttype
orrechargedDisposeofusedbatteriesaccordingtothein-
structions
•Never allow others to wear your hearing aid as this could
causepermanentdamagetotheirhearing
•When selecting a listening program please remember that
therearesituationsinwhichitisparticularlyimportanttobe
abletohearthesurroundingsounds(egtrafficwarningsig-
nals)
•Thehearingaidismadeofmodernnon-allergenicmaterials
NonethelessinrarecasesskinirritationmayoccurIfyouno-
ticeskinirritationinoraroundyourearorearcanalcontact
yourhearingcareprofessional
•Beawarethattheuseofanytypeofhearingaidmayinvolve
aslightlyincreasedriskofinfectionintheearcanalAninfec-
tioncanariseasaresultofinadequateventilationoftheear
We therefore recommend that you remove the hearing aid
fromyourearatnighttoallowtheearcanaltobeventilated
Makesurethatyoucleanandinspectyourhearingaidasre-
quiredIfaninfectionoccursyoushouldseekmedicalatten-
tionandcontactyourhearingcareprofessionalforadviceon
how todisinfectthehearingaid Do not under any circum-
stancesusealcoholchlorineorsimilarsubstances
•DonotuseWidexhearingaidsinminesorotherareaswith
explosivegases
WARNING
•DonotwearyourhearingaidduringradiationX-raysMRIs
CT or other medical treatments and scans The emissions
from these procedures as well as from other types of radi-
ation such as that in a microwave oven can damage your
hearing aid Radiationfromforexampleroom surveillance
equipmentburglaralarmsandmobilephonesisweakerand
willnotdamagethehearingaidbutmaycreateaudiblein-
terference
 CAUTION
•Yourhearingaidhasbeentestedforinterferenceaccording
to international standards Nevertheless it is possible that
unforeseeninterferencemayoccurinthehearingaiddueto
electromagneticradiationfromotherproductssuchasalarm
systemsroomsurveillanceequipmentandmobilephones
•Althoughyourhearingaidhasbeendesignedtocomplywith
themoststringentinternationalelectromagneticcompatibil-
itystandardsthepossibilitycannotbeexcludedthatitmay
causeinterferencewithotherequipmentsuchasmedicalde-
vices
•Nevertrytoopenorrepairthehearingaidyourself

38 39
AdviCe
NOTE
•Thehearingaidwillnotrestorenormalhearingandwillnot
prevent or improve a hearing loss resulting from organic
conditions However the hearing aid can help you to make
thebestpossibleuseofyourremaininghearingabilityYou
shouldalsobearinmindthatitcantaketimetogetusedtoa
newhearingaidandnewsounds
•Inmostcasesusingthehearingaidinfrequentlywillnotper-
mityoutogainfullbenefitfromit
•The use ofa hearingaid isonly part of hearing habilitation
andmayneedtobesupplementedbyauditorytrainingand
instructioninlipreading
•Theuseofhearingaidsincreasestheriskofaccumulationof
earwax Contact your physicianENT doctor if you suspect
that a plugof earwaxhas accumulated in yourearEarwax
maynotonlyreduceyourownhearingbutalsotheeffectof
thehearingaidconsiderablyItisagoodideatoaskyourphy-
siciantocleanyourearsacoupleoftimesayear
FCCIDTTY-CXP
ICB-CXP
FederalCommunicationsCommissionStatement
ThisdevicecomplieswithpartoftheFCCRules
Operationissubjecttothefollowingtwoconditions
()Thisdevicemaynotcauseharmfulinterferenceand
()thisdevicemustacceptanyinterferencereceived
includinginterferencethatmaycauseundesired
operation
NOTE
Thisequipmenthasbeentestedandfoundtocomply
withthelimitsforaClassBdigitaldevicepursuant
topartoftheFCCRulesTheselimitsaredesigned
toprovidereasonableprotectionagainstharmful
interferenceinaresidentialinstallationThisequipment
generatesusesandcanradiateradiofrequencyenergy
andifnotinstalledandusedinaccordancewiththe
instructionsmaycauseharmfulinterferencetoradio
communicationsHoweverthereisnoguaranteethat
interferencewillnotoccurinaparticularinstallationIf
thisequipmentdoescauseharmfulinterferencetoradio
ortelevisionreceptionwhichcanbedeterminedby
turningtheequipmentoffandontheuserisencouraged
totrytocorrecttheinterferencebyoneormoreofthe
followingmeasures