Widex mind 220 Series User manual

User instructions
The mindTM220 / mindTM220Z
Series
m2-X / m2Z-X
In-the-ear

2 3
Your hearing aid
(To be filled out by the hearing care professional)
Date: _____________________________
Battery size: _______________________
Listening programs Chosen program position
Master
Acclimatization
Music
TV
Comfort
Audibility Extender
T
M + T
Zen
Contents
Thank you….............................................4
The hearing aid..........................................5
Right/left identification ..................................6
Function signals .........................................6
The battery..............................................7
Inserting the battery ....................................7
Low battery indication...................................9
Turning the hearing aid on and off. . . . . . . . . . . . . . . . . . . . . . .10
Positioning the hearing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Removing the hearing aid...............................12
Automatic volume adjustment . . . . . . . . . . . . . . . . . . . . . . . . . .13
Fine tuning volume .....................................14
Listening programs .....................................16
Zen program...........................................18
Benefits ...............................................18
Indications for use......................................18
Directions for use.......................................19
Precautions ............................................20
Warnings ..............................................20
Risks ...................................................21
Switching between the listening programs. . . . . . . . . . . . . . 22
Remote control ........................................23
Cleaning ...............................................24
The hearing aid.........................................25
The sound outlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
The vent ...............................................28
Widex wax guard .......................................29
Changing the wax guard ...............................30
In case of malfunction...................................33
Caring for your hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Good advice and warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

4 5
Thank you…
…for choosing a Widex hearing aid.
Your hearing aid is a sophisticated instrument that can
be adjusted to your requirements in consultation with
your hearing care professional.
All illustrations in this booklet
show a right-ear hearing aid.
We hope you will be pleased with your new Widex
hearing aid.
The hearing aid
1. Microphone openings
2. Volume control, available on some models
3. Program button
4. On/off function
5. Nail grip
6. Sound outlet
7. Widex wax guard
8. Vent (Not in all models).
Important
Please read this booklet carefully before you start using
your hearing aid.
Your hearing aid and accessories may not look ex-
actly as illustrated in this booklet. We furthermore
reserve the right to make any changes considered
necessary.

6 7
Right/left identification
If you are wearing hearing aids in both ears, it is easy to
tell them apart as the right-ear hearing aid has a red
Widex logo, and the left-ear hearing aid a blue.
The arrow shows the position of the logo.
Function signals
Your hearing aid may be set to produce a signal to indi-
cate the use of certain functions. The signal can be a
spoken message or tones adjusted by the hearing care
professional in consultation with you. The signal can
also be deactivated.
The battery
We recommend zinc-air batteries. Use a size 312 bat-
tery for your hearing aid.
To obtain replacement batteries, please consult your
hearing care professional. It is important to take note of
the expiration date and the recommendations regard-
ing disposal of used batteries on the battery pack.
Inserting the battery
Before inserting a new battery in
the hearing aid, remember to re-
move the adhesive tab. Once the
tab has been removed, the battery
will start functioning after a few
seconds. Do not use batteries on
which there is a sticky residue from
the tab or other unwanted sub-
stance.

8 9
1. Use the nail grip to push the battery compartment
cover downwards and open the cover. Do not press
the battery compartment cover beyond the open
position.
2. Place the battery so that the plus (+) sign of the
battery faces upwards.
3. You can use the battery magnet provided to steer
the battery into place.
If the battery compartment cover does not close easily,
the battery is incorrectly inserted.
When changing battery, it is a good idea to hold the
hearing aid over a table.
Low battery indication
In the standard setting, the hearing aid will produce a
spoken message when the battery is nearly exhausted
(see page 6). If the setting with tone indication has
been chosen, four beep-tones will be produced. Once
the battery is totally exhausted, the hearing aid will be
completely silent. We recommend that you always
have a spare battery with you.
Never leave an exhausted battery in the hearing aid.
Exhausted batteries may leak, damaging the hearing
aid.
1. 2. 3.
Important
Your hearing aid may stop functioning, for instance if
the battery is exhausted. You should be aware of this
possibility, in particular when you are in traffic or are
otherwise dependent on warning signals.

10 11
Turning the hearing aid on and off
The battery compartment cover of your hearing aid
also functions as the on/off switch.
1. Close the battery compartment cover and push it
upwards to turn the hearing aid on. If you have just
turned off the hearing aid, wait at least three
seconds before turning it on again.
2. Push the battery compartment cover downwards to
turn the hearing aid off.
In the standard setting a spoken message will indicate
that the hearing aid has been switched on (see page 6).
Please remember to turn off the hearing aid when it is
not in use. Remove the battery if the hearing aid will
not be used for several days.
Positioning the hearing aid
Close the battery compartment cover completely.
1. Hold your hearing aid with your thumb and fore-
finger. Slowly guide the hearing aid into your ear
canal until you feel resistance.
2. Let go of the hearing aid and use the tip of your
forefinger to gently push it into your ear until it
rests comfortably in your ear canal.
3. To help position the hearing aid properly you could
pull the outer ear backwards and upwards with the
opposite hand.
1. 2. 3.
1.
2.

12 13
Removing the hearing aid
Hold the hearing aid with your
thumb and forefinger and pull
gently.
If it is difficult, you can try to move
the hearing aid carefully from side
to side. It may also help to pull the
outer ear backwards and upwards
with the opposite hand.
Automatic volume adjustment
The hearing aid adjusts volume automatically in accor-
dance with your sound environment.
Important
If the volume in your hearing aid is generally too loud
or too weak, or if the reproduced sounds are distorted,
or if you would like any further information, consult
your hearing care professional.

14 15
Fine tuning volume
Your hearing aid may be provided with a volume con-
trol, shaped like a small lever. (The lever on your hear-
ing aid may be positioned differently than the lever in
the drawing).
Push the lever upwards to gradu-
ally raise the volume.
Push the lever downwards to gra-
dually lower the volume.
Each time you operate the volume control, you will
hear a beep-tone – unless you have chosen to have the
tone indication deactivated (see page 6). When you
raise the volume, you will hear a higher beep-tone for
each step the volume is raised. When you lower the vol-
ume, you will hear a deeper beep-tone for each step
the volume is lowered. When the maximum or mini-
mum adjustment level is reached, a steady tone will
sound.
To turn off the sound completely:
• Keep pressing the volume control lever downwards
after the steady tone has sounded.
To turn the sound on again:
• Press the lever upwards or
• Change listening program or
• Turn the hearing aid off, wait 3 seconds and turn it on
again
Any adjustment of the volume setting will be cancelled
when your hearing aid is turned off.
If you wish to have the volume control disabled, please
consult your hearing care professional.

16 17
Listening programs
Your hearing aid may be provided with up to three lis-
tening programs intended for specific listening situa-
tions.
At the front of this booklet your hearing care profes-
sional can list which of the following listening pro-
grams are available in your hearing aid. If your needs
change over time, the combination of those listening
programs can be changed.
Master: Standard program
Acclimatization: Has the same features as the Master
program, but provides slightly less amplification.
Music: For listening to music.
TV: For listening to the TV.
Comfort: Attenuates background noise
Audibility Extender: Makes high-frequency sounds
audible.
T: In this program you listen via the telecoil (T) and not
via the hearing aid microphone (M). The telecoil is used
where a specially adapted telephone or loop system is
installed. If you activate the telecoil program, you listen
to a specific sound source and shut out surrounding
sounds. (Please remember that there are situations in
which it is particularly important to be able to hear the
surrounding sounds (e.g. traffic, warning signals)).
M + T: In this program you listen via the hearing aid
microphone (M) and the telecoil (T).
* Zen: Makes fractal tones. The generated sounds are
adjusted according to your hearing loss.
The Zen program may be used with amplification so
both the surrounding sounds and the fractal tones are
heard together. Or, it may be used alone (without
amplification) in quiet when you are not required to
hear surrounding sounds.
If your hearing aid is provided with this program op-
tion, up to two listening programs with one Zen style
each can be programmed. Furthermore, a special Zen
program can be made available. This is called Zen+ and
can contain up to three Zen styles.
* NOTE: The Zen listening program is only available
in mind440, mind330Z and mind220Z series models.
Zen+ is only available in the mind440 series.
Important
Use of the different Zen programs may interfere with
hearing surrounding sounds including speech. The
programs should not be used when hearing such
sounds is important. Switch the hearing aid to a non-
Zen program in those situations.

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Zen program
Your hearing aid may be provided with a unique op-
tional listening program called Zen. It makes musical
tones (and sometimes a rushing noise) in the back-
ground using the latest in Fractal technology. These
sounds are shaped according to your hearing loss so
you can listen to them at any time and at any place with
a simple push of the program button. The Zen program
may be used alone (without amplification) in quiet
when you are not required to hear surrounding sounds.
Or, it may be used with the Master program so both the
surrounding sounds and the generated sounds (fractal
tones and noise) are heard together.
Benefits
The Zen program provides a relaxing listening back-
ground for some people. When the Zen program is
used in a tinnitus management program, its wearer
may experience some relief from tinnitus.
Indications for use
The Zen program is intended to provide a relaxing
sound background (i.e., music/noise source) for adults
who desire to listen to such a background in quiet. It
may be used as a sound therapy tool in a tinnitus treat-
ment program that is prescribed by a hearing health-
care professional (audiologists, hearing aid specialists,
otolaryngologists) who is trained in tinnitus manage-
ment.
Directions for use
The Zen program can be activated with a simple push
of the program button on the hearing aid (or on the re-
mote control). Depending on how your Hearing Health-
care Professional has set up the program, you can ac-
cess the Zen program by a “short-press” of the program
button or a “long-press” of the program button.
• “Short-Press” option – the program button is pressed
for less than a second. At most two listening pro-
grams can be programmed for Zen.
• “Long-Press” option – the program button is pressed
and held for more than 1 second. Up to three Zen
styles are available. A “short-press” of the program
button in the long-press mode will allow you to cycle
through the available Zen styles. You can exit the
“long-press” mode by pressing and holding the pro-
gram button for more than a second.
Because of the unique ways in which Zen is pro-
grammed in your hearing aid, please follow the recom-
mendations of your hearing healthcare professionals
as to how to use the program, when to use the pro-
gram and/or how long to use the program.

20 21
Precautions
To ensure the safety and effectiveness of the Zen pro-
gram when used as a sound therapy tool for tinnitus,
the tinnitus management program must be designed
and conducted by Hearing Healthcare Professionals
who are trained in tinnitus management. A tinnitus
management program should include a complete au-
diological evaluation, tinnitus diagnosis, counseling,
use of proper amplification and/or sound therapy
tools. Prior to any tinnitus management program, it is
advisable that you seek medical attention to exhaust
any medical or surgical treatment options.
Use your hearing aid and the Zen program according
to the directions and schedule recommended by your
hearing healthcare professionals.
Warnings
Use of the Zen program may interfere with hearing ev-
eryday sounds including speech. It should not be used
when hearing such sounds is important. Switch the
hearing aid to a non-Zen program in those situations.
Risks
There are no known risks or side effects associated
with the use of the Zen program. However, consistent
with our recommendations on the use of conventional
hearing aids, stop using the hearing aids (and the Zen
program) and seek attention from your hearing health-
care professional if any of the following symptoms are
noted:
• Skin irritation
• Perceived decrease in loudness, tolerance of sounds,
speech not as clear, or worsening tinnitus

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Switching between the listening
programs
You can switch between the lis-
tening programs by using the
program button on the battery
compartment cover. Each time
you use the program button, a click is produced unless
this function has been disabled. A spoken message will
indicate your choice of program.
If your hearing aid is provided with the Zen+ program,
you access this program by pressing the program but-
ton for more than one second. This function is called
SmartToggle.
A short press of the program button in the Smart-
Toggle mode will allow you to cycle through the avail-
able Zen styles. You can exit SmartToggle by pressing
and holding the program button for more than a sec-
ond.
If you have chosen the tone indication, beep-tones tell
you which program you have chosen:
• Program 1: One short beep
• Program 2: Two short beeps
• Program 3: Three short beeps
• Zen: Tone
If you wish to have the program button disabled,
please consult your hearing care professional.
Remote control
- an alternative way of operating the hearing aid.
A remote control is an accessory for
your hearing aid. You can easily ope-
rate your hearing aid without a re-
mote control, but it gives you a num-
ber of additional options.
For help in determining whether you
could benefit from a remote control,
please consult your hearing care pro-
fessional.

24 25
Cleaning
The following cleaning accessories are available for the
hearing aid.
1. Brush
2. Cloth
3. Wax removing tool
Contact your hearing care professional if you need ad-
ditional supplies of cleaning accessories.
Widex
1. 2.
3.
The hearing aid
Your hearing aid is an in-the-ear instrument, which
means it is worn in your ear canal.
It is very important for the hearing aid’s performance
that it is kept free from earwax and dirt.
1. Clean your hearing aid daily with the soft cloth to
keep it dry and clean of earwax or dirt. Never use
water or cleaning solutions to clean the hearing aid.
2. When the hearing aid is not in use, the battery
compartment cover should be left open, so as to
ventilate the hearing aid and allow it to dry.
1. 2.

26 27
We recommend that every time you take the hearing
aid out of your ear, you inspect the sound outlet and
the vent openings to ensure that no earwax or dirt has
gathered there. Below is an example of how the sound
outlet and vent openings can be positioned. The posi-
tions can be slightly different on your hearing aid.
1. Sound outlet
2. Vent opening
2
1
The sound outlet
It is important that the sound outlet is not blocked by
earwax. If it is blocked, do as follows:
Remove and discard the
wax guard (see pages 26-
27). Use the small brush or
cloth to remove any re-
maining debris from the
sound outlet. Never clean
the hearing aid with the waxguard in place. Insert a
new wax guard after cleaning is completed.
Important
If you cannot clean the sound outlet completely, you
should contact your hearing care professional. Do not
insert anything into the sound outlet as this could
damage the hearing aid.

28 29
The vent
If earwax has accumulated in and/or around the vent
opening, do as follows:
Clean any earwax from the
vent by passing the wax re-
moving tool all the way
through the vent.
Important
It is important for the performance of the hearing aid
that the vent is never blocked by earwax. Make it a
habit to clean the vent every day! In rare cases so much
earwax can accumulate in the vent that the hearing
aid sound is affected. In that case you should see your
hearing care professional.
Widex wax guard
The wax guard helps to protect the hearing aid against
earwax. Always use Widex wax guards with your hear-
ing aid. Otherwise the warranty for your hearing aid
will be void.
A Widex wax guard consists of the following parts:
1. Holder
2. Removal hook
3. Wax guard
Important
Do not attempt to clean or reuse a wax guard. This
could damage your hearing aid and/or cause the wax
guard to become dislodged in your ear.

30 31
Changing the wax guard
Insert the removal hook into the used wax guard
placed in the sound outlet. Pull the wax guard straight
out.
1. Vent opening
2. Sound outlet
3. Used wax guard
1. Turn the holder around so that the new wax guard
is in position to be inserted.
2. Insert the holder into the opening of the sound
outlet and gently press the wax guard into the
opening.
3. Then pull the holder straight out. The new wax
guard will automatically detach from the holder.
Press the hearing aid gently against a flat surface to
ensure that the wax guard remains in place.
1. 2.
3.

32 33
4. Discard the holder together with the used wax
guard.
The frequency with which wax guards should be
changed varies from one individual to another.
If you have any questions regarding your wax guard,
please contact your hearing care professional.
Important
If the wax guard fits loosely, discard it and insert
another. If the wax guard becomes dislodged from the
hearing aid while in the ear canal, please contact your
physician. Do not try to remove the wax guard from
your ear canal yourself.
4.
In case of malfunction
The following pages include some quick advice in case
you experience problems. Before contacting your hear-
ing care professional, please follow the advice below:
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure the battery
is placed correctly and the battery compartment
cover is closed correctly.
• The battery is dead or does not work. Insert a new bat-
tery in the hearing aid.
• The sound outlet is blocked. Remove and discard the
wax guard (see pages 30-32). Use the small brush or
cloth to remove any remaining debris from the sound
outlet. Never clean the hearing aid with the wax-
guard in place. Insert a new wax guard after cleaning
is completed. If you cannot clean the sound outlet
completely, you should contact your hearing care
professional. Do not insert anything into the sound
outlet as this could damage the hearing aid.
• The microphone opening is blocked. If you suspect
that earwax or dirt has migrated into the microphone
inside the hearing aid, contact your hearing care pro-
fessional. Do not insert anything into the micro-
phone opening.

34 35
If the hearing aid volume is not powerful enough, it
could be because:
• The sound outlet is blocked. Remove and discard the
wax guard (see pages 30-32). Use the small brush or
cloth to remove any remaining debris from the sound
outlet. Never clean the hearing aid with the wax-
guard in place. Insert a new wax guard after cleaning
is completed. If you cannot clean the sound outlet
completely, you should contact your hearing care
professional. Do not insert anything into the sound
outlet as this could damage the hearing aid.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
If the hearing aid whistles continuously, it could be
because:
• The hearing aid is not correctly placed in your ear canal.
Take the hearing aid out and reinsert it.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• The hearing aid fits loosely in your ear canal. Contact
your hearing care professional.
If the hearing aid is uncomfortable to wear, it could
be because:
• The hearing aid is not correctly placed in your ear canal.
Consult your hearing care professional on how to
place the hearing aid correctly in your ear canal.
• The hearing aid does not fit your ear properly. Contact
your hearing care professional.
• Your outer ear or ear canal is sore. It is important that
first-time users only wear the hearing aid for short
periods of time at the beginning. The skin in the ear
canal is very thin and may swell a bit because of the
pressure from the hearing aid. Take 2-3 weeks to
gradually get used to the hearing aid. If the soreness
continues, contact your hearing care professional.

36 37
Caring for your hearing aid
The hearing aid is a valuable object and should be
treated with care. Here are some things you can do to
prolong the life of your hearing aid:
• Turn off your hearing aid when it is not in use. Re-
move the battery if the hearing aid will not be used
for several days.
• When the hearing aid is not in use, keep it in its case
in a cool, dry location out of reach of children and
pets.
• Do not expose the hearing aid to extreme tempera-
tures or high humidity. Use care to dry the hearing
aid thoroughly after heavy perspiration e.g. such as
that which may occur with intense activity level in
certain sports.
• Do not wear your hearing aid while in the shower or
swimming, or when using a hair dryer, perfume or
other sprays. Use care when applying topical lotions
such as suntanning oils, lotions or sunscreens.
• In environments with high humidity, a drying kit may
be used daily to reduce the amount of moisture in-
side the hearing aid. See the instructions enclosed
with the drying kit.
Good advice and warnings
Hearing aids and batteries can be dangerous if swal-
lowed or used improperly. Swallowing or improper
use can result in severe injury, or even fatalities. In
case of ingestion, contact a physician immediately
and the 24 Hour National Button Battery Ingestion
Hotline at [phone]
• Keep the hearing aid and its parts, accessories and
batteries out of reach of children and anyone else
who might swallow such items or otherwise cause in-
jury to themselves. Do not change batteries in front
of them and do not let them see where you keep
your battery supply. Discard used batteries carefully.
• Batteries are very small and can easily be mistaken
for pills or the like. Never put a battery or hearing aid
in your mouth for any reason as you may risk swal-
lowing it.
CAUTION
Risk of explosion if battery is replaced by an incorrect
type or recharged. Dispose of used batteries according
to the instructions.

38 39
• Never allow others to wear your hearing aid, as this
could cause permanent damage to their hearing.
• The hearing aid will not restore normal hearing but
can help you to make the best possible use of your
remaining hearing ability. However, you should be
aware that it takes time to get used to a new hearing
aid and new sounds.
• The use of hearing aids increases the risk of accumu-
lation of earwax. Contact your physician/ENT doctor
if you suspect that a plug of earwax has accumulated
in your ear. Earwax may not only reduce your own
hearing but also the effect of the hearing aid consid-
erably. It is a good idea to ask your physician to clean
your ears a couple of times a year.
• The hearing aid is made of modern non-allergenic
materials. Nonetheless, in rare cases skin irritation
may occur. If you notice skin irritation in or around
your ear or ear canal, contact your hearing care pro-
fessional.
• Be aware that the use of any type of hearing aid may
involve a slightly increased risk of infection in the ear
canal. An infection can arise as a result of inadequate
ventilation of the ear. We therefore recommend that
you remove the hearing aid from your ear at night to
allow the ear canal to be ventilated. Make sure that
you clean and inspect your hearing aid as required. If
an infection occurs, you should seek medical atten-
tion and contact your hearing care professional for
advice on how to disinfect the hearing aid. Do not
under any circumstances use alcohol, chlorine or
similar substances.
• Never try to open or repair the hearing aid yourself.
• Do not wear your hearing aid during X-rays, MRI
scans, CT scans, short-wave diathermy, or similar ra-
diation treatments and never place your hearing aid
in a microwave oven. These are some of the types of
radiation that can damage your hearing aid. Radia-
tion from, for example, room surveillance equip-
ment, burglar alarms and mobile phones is weaker
and will not damage your hearing aid. However, in-
terference noise may result from these or other types
of sensors.
• Widex hearing aids are not certified for use in mines
or other areas with explosive gases.