Widex MOMENT Series User manual

USER INSTRUCTIONS
THE WIDEX MOMENT™ FAMILY
MRB2D model
RIC/RITE
(Receiver-in-canal/Receiver-in-the-ear)

YOUR HEARING AID
(To be filled out by the hearing care professional)
This is a list of possible programs for your hearing aid. For further informa-
tion on the use of these programs, see "Customization".
Your hearing aid programs:
PROGRAMS AUDIBILITY EXTENDER
Universal 
PureSound 
Quiet 
Comfort 
Transport 
Urban 
Impact 
Party 
Social 
Music 
T 
M+T 
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SPECIAL PROGRAMS AUDIBILITY EXTENDER
Zen 
Phone 
SMARTTOGGLE PROGRAMS AUDIBILITY EXTENDER
Zen+ 
The program names in the table are default names. If you have chosen to
use some of the other names available, write the new names in the table.
This way you will always know which programs you have in your hearing
aids.
NOTE
The description and use of the Phone program in this user guide refer only to
normal phone conversations, not phone conversations using direct streaming
from your smartphone.
Read the instructions
Read this booklet and the booklet "Ear-sets for Widex hearing aids" careful-
ly before you start using your hearing aid.
Sound streaming and wireless control
This hearing aid allows sound streaming and direct wireless control from
smartphones and other devices via DEX. For more help and information
contact your hearing care professional or visit:
https://global.widex.com/MOMENT.
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This hearing aid works wirelessly with the MOMENT app. We take no re-
sponsibility if the hearing aid is used with any third part app or if the MO-
MENT app is used with any other device.
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CONTENTS
IMPORTANT SAFETY INFORMATION.......................................................... 7
YOUR HEARING AID...................................................................................9
Welcome...........................................................................................................9
Your hearing aid at a glance.......................................................................9
CONDITIONS FOR USE...............................................................................11
Indications for use...........................................................................................11
Intended use.................................................................................................... 11
Operating conditions...................................................................................... 11
Storage and transport conditions.................................................................12
DAILY USE................................................................................................ 13
Turning the hearing aid on and off...............................................................13
Putting on and removing the hearing aid...................................................13
THE BATTERY........................................................................................... 15
The zinc-air battery........................................................................................15
Low battery indication...............................................................................15
Changing the battery................................................................................. 15
Tamper-resistant battery drawer.............................................................16
CUSTOMIZATION...................................................................................... 18
Programs.........................................................................................................18
The Zen program.......................................................................................20
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Sound signals..................................................................................................21
Lost partner ................................................................................................ 21
Sound and program adjustment..................................................................21
Using a smartphone with your hearing aid................................................22
PAIRING YOUR HEARING AID AND SMARTPHONE................................... 23
Compatability with smartphones................................................................23
CLEANING................................................................................................24
Tools................................................................................................................24
How to clean your hearing aid.....................................................................24
ACCESSORIES.......................................................................................... 26
TROUBLESHOOTING.................................................................................27
REGULATORY INFORMATION...................................................................29
FCC and ISED statements.............................................................................29
EU directives....................................................................................................31
Directive 2014/53/EU.................................................................................31
Information regarding disposal................................................................32
SYMBOLS................................................................................................. 33
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IMPORTANTSAFETYINFORMATION
Read these pages carefully before you begin using your hearing aid.
Hearing aids andbatteries can be dangerousif swallowed or used im-
properly. Swallowing or improper use can result in severe injury or even
fatalities. In case ofingestion, contact your local emergency number or
hospital immediately.
Take your hearing aids out when you are not using them. This will help to
ventilate the ear canal and prevent ear infections.
Contact your doctor orhearing care professional immediately if you sus-
pect you may have an ear infection or an allergic reaction.
Contact your hearing care professional if the hearing aid doesn't feel
comfortable, or if it doesn't fit properly, causing irritation, redness or the
like.
Remove your hearing aids before showering, swimming or using a hair
dryer.
Do not wear your hearing aids when applying perfume, spray, gels, lotion
or cream.
Do not dry your hearing aid in a microwave oven - this will ruin it.
Never use other people’s hearing aids and never allow others to use
yours, as this could damage your hearing.
Never use your hearingaids in environments where there may be explo-
sive gases, such as in mines, etc.
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Keep hearing aids, their parts, accessories and batteries away from chil-
dren and mentally disabled people.
Never try to open or repair the hearing aid yourself. Contact your hearing
care professional if you need to have your hearing aid repaired.
Your hearing aids contain radio communication technology. Always ob-
serve the environment in which you are using them. If any restrictions ap-
ply, you must take precautions to comply with these.
Your device has been designed to comply with international electromag-
netic compatibility standards. However, it cannot be excluded that it may
cause interference with other electricalequipment. If you experience in-
terference, keep a distance to other electrical equipment.
Please note thatstreaming sound to your hearing aids at a high volume
can prevent you from hearingother important sounds such as alarms
and traffic noise. In such situations make sure to keep the volume of the
streamed sound at a suitablelevel.
Your hearing aid is very powerful and it can play sounds that exceed a
level of 132 dB. There may therefore be a risk of damaging your remain-
ing hearing.
Do not expose your hearing aids to extreme temperatures or high humid-
ity, and dry them quickly if they get wet, or if you perspire heavily.
There is a risk of explosion if you replace the battery with an incorrect
type.
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YOURHEARINGAID
Welcome
Congratulations on your new hearing aid.
Use your hearing aid regularly, even if it takes some time getting used to it.
Infrequent users don’t usually get the full benefit of a hearing aid.
Your hearing aid and its accessories may not look exactly as illustrated in
this booklet. We also reserve the right to make any changes we consider
necessary.
Your hearing aid at a glance
Your hearing aid is shown below with the ear-set. The ear-set consists of an
earwire with receiver and an ear-tip, and it is the part of your hearing aid
that you wear inside your ear. For further information on the ear-set, see the
ear-set manual.
1
2
3
1. Push button
2. Nail grip
3. Earwire with receiver
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5
4
4. Battery compartment
5. Left/right identification
The colour of the left/right identification tells you how to know left from
right. The hearing aid for your left ear has a blue mark. The hearing aid for
your right ear has a red mark.
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CONDITIONSFORUSE
Indications for use
The hearing aids are indicated for individuals older than 36 months with a
range of hearing loss from minimal (10 dB HL) to severe-to-profound (100
dB HL) and all hearing loss configurations.
They are to be programmed by licensed hearing care professionals (audiol-
ogists, hearing aid specialists, otolaryngologists) who are trained in hearing
(re)habilitation.
Intended use
The hearing aids are intended as air conduction amplification devices to be
used in everyday listening environments. The hearing aids may be equipped
with the Zen program, intended to provide a relaxing sound background
(i.e. music/noise source) for adults who desire to listen to such a back-
ground in the quiet.
Operating conditions
Your hearing aid has been designed to operate in everyday situations, and it
works in environmental conditions that are comfortable for you. You can
wear your hearing aid during flights, but you should remove it before show-
ering or swimming.
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The specific operating conditions for your hearing aid are listed below:
Minimum Maximum
Temperature 0°C (32°F) 50°C (122°F)
Humidity 10% rH 95% rH
Atmospheric pressure 750 mbar 1060 mbar
Storage and transport conditions
Your hearing aid is sensitive to extreme conditions such as high tempera-
ture. See the specific storage and transportation conditions below:
Minimum Maximum
Temperature -20°C (-4°F) 55°C (131°F)
Humidity 10% rH 95% rH
You can find technical data sheets and additional information on your hear-
ing aids on https://global.widex.com.
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DAILYUSE
Turning the hearing aid on and off
To turn the hearing aid on, close the battery door. The
hearing aid will play a sound signal to indicate that it is
on, unless your hearing care professional has deactiva-
ted this function.
To turn off the hearing aid, pull the battery door
downwards.
NOTE
Don't forget to turn off the hearing aid when it is not in use.
Putting on and removing the hearing aid
Putting on the hearing aid
1
2
1. Insert the ear-set in the ear while holding the lower
part of the tube/earwire. Pulling the outer ear upwards
and backwards at the same time can be helpful.
2. Then place the hearing aid behind the ear. The hearing
aid should rest comfortably on the ear, close to your
head.
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Your hearing aid can be fitted using different types of ear-sets. See the sep-
arate ear-set manual for more information about your ear-set.
Removing the hearing aid
Start by removing the hearing aid from behind the
ear.
Then take the ear-set carefully out of the ear canal
while you hold the lower part of the tube/earwire.
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THEBATTERY
The zinc-air battery
Use a type 312 zinc-air battery for your hearing aid.
Always use a fresh, new battery that is precisely the kind recommended by
your hearing care professional.
NOTE
Check that the battery is completely clean and free of any residue before insert-
ing it in the hearing aid. Otherwise your hearing aid may not function as expec-
ted.
Never attempt torecharge a zinc-air hearing aid battery, as it could ex-
plode.
Never leave a flat battery in the hearing aids while storing them. It could
leak and ruin your hearing aid.
Dispose of used batteries as indicated on the packaging and take note of
the expiry date.
Low battery indication
When the battery is flat, a sound signal will play. If the battery drains sud-
denly there may however be no warning. We recommend carrying a spare
battery with you wherever you go.
Changing the battery
To change the battery, do as follows:
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Take the adhesive tab off the new battery and make
sure there is no sticky substance left on it. Let it
"breathe" for 60 seconds.
Use the nail grip to gently swing the battery door
open and remove the old battery.
Now place the new battery in the drawer as shown.
Close the drawer. If it doesn't close easily, the bat-
tery is not placed correctly.
If you are not using the hearing aid for a few days,
remove the battery.
NOTE
Avoid dropping your hearing aid - hold the hearing aid above a soft surface
while changing the battery.
Tamper-resistant battery drawer
If the hearing aid is going to be used by a child or a mentally disabled per-
son, you can ask your hearing care professional to provide it with a tamper-
resistant battery drawer.
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To open battery drawer, use the special tool you've
received, and do as illustrated.
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CUSTOMIZATION
Programs
This is an overview of programs that you can select from. Ask your hearing
care professional for guidance.
PROGRAMS USE
Universal Automatic program with focus on optimum
sound in all situations
PureSound Automatic program with focus on natural
and pleasant sound in all situations
Quiet Special program for listening in quiet envi-
ronments
Comfort Special program for listening in noisy envi-
ronments
Transport For listening in situations with noise from
cars, trains, etc.
Impact Use this program if you prefer a clear and
sharp sound
Urban For listening in situations with changing
sound levels (in supermarkets, noisy work-
places or similar)
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PROGRAMS USE
Party For listening in situations with many people
talking at the same time
Social Use this program if you are in small social
gatherings, such as family dinners
Music For listening to music
T With this program you listen through the
hearing aid's telecoil, which allows you to lis-
ten directly to the sound without background
noise (requires a teleloop system)
M+T This program is a combination of the hearing
aid's microphone and the telecoil. You listen
to the sound source, but can also hear other
sounds
SPECIAL PROGRAMS USE
Zen Plays tones or noise for a relaxing sound
background
Phone This program is designed for listening to
phone conversations
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SMARTTOGGLE PROGRAMS USE
Zen+ This program is similar to Zen but allows you
to listen to different types of tones or noise
The names in the list of programs are the default names. Your hearing care
professional can also select an alternative program name from a preselected
list. Then it is even easier for you to select the right program in each listen-
ing situation.
Depending on your hearing loss, your hearing care professional can activate
the Audibility Extender feature. Ask your hearing care professional if you
could benefit from this.
If your needs and preferences change over time, your hearing care profes-
sional can easily change your program selection.
The Zen program
Your hearing aid may be provided with a unique optional listening program
called Zen. It makes musical tones (and sometimes a rushing noise) in the back-
ground.
If you perceive a decrease in loudness or tolerance of sounds, speech not
to be as clear, or worsening tinnitus, contact your hearing care professio-
nal.
Use of the Zen program may interfere with hearing everyday sounds, in-
cluding speech. It should not be used when it is important to be able to
hear such sounds. Switch the hearing aid to a non-Zen program in these
situations.
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