Widex MOMENT Series User manual

USER INSTRUCTIONS
THE WIDEX MOMENT™ FAMILY
MRR2D model
RIC/RITE
(Receiver-in-canal/Receiver-in-the-ear)

YOUR HEARING AID
(To be filled out by your hearing care professional)
This is a list of possible programs for your hearing aid.
For further information on the use of these programs, see Customization.
Your hearing aid programs:
PROGRAMS AUDIBILITY EXTENDER
Universal 
PureSound 
Quiet 
Comfort 
Transport 
Urban 
Impact 
Party 
Social 
Music 
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SPECIAL PROGRAMS AUDIBILITY EXTENDER
Zen 
Phone 
SMARTTOGGLE PROGRAMS AUDIBILITY EXTENDER
Zen+ 
The program names in the table are the default names. If you have chosen
to use some of the other names available, write the new names in the table.
That way you will always know which programs you have in your hearing
aids.
Read the instructions
Carefully read the user instructions in this booklet and in the booklet "Ear-
sets for Widex hearing aids" before you start using your hearing aid. You
should also read the user instructions for the charger.
Sound streaming and wireless control
The hearing aid allows sound streaming and direct wireless control from
smartphones and other devices via DEX. For more help and information
contact your hearing care professional or visit: https://global.widex.com.
The hearing aid works wirelessly with the MOMENT app. We take no respon-
sibility if the hearing aid is used with any third party app or if the app is used
with any other device. Read more about the app in the booklet.
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CONTENTS
IMPORTANT SAFETY INFORMATION.......................................................... 6
YOUR HEARING AID...................................................................................8
Welcome...........................................................................................................8
The hearing aid at a glance.........................................................................8
CONDITIONS FOR USE..............................................................................10
Indications for use..........................................................................................10
Hearing aids with rechargeable batteries............................................... 10
Intended use...................................................................................................10
Charging...........................................................................................................11
Use time and charging time...........................................................................11
Operating and charging conditions..............................................................13
Storage and transport conditions................................................................ 14
DAILY USE................................................................................................ 16
Turning the hearing aid on and off.............................................................. 16
Putting on and removing the hearing aid...................................................17
CUSTOMIZATION...................................................................................... 18
Programs.........................................................................................................18
The Zen program.......................................................................................20
Sound signals.................................................................................................20
Lost partner ................................................................................................22
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Sound and program adjustment................................................................. 22
Using a smartphone with your hearing aid................................................24
PAIRING WITH YOUR SMARTPHONE........................................................25
Connecting with your smartphone via Bluetooth .................................25
How to connect the hearing aid to the app............................................25
How to turn off the Bluetooth connection..............................................25
Compatability with smartphones................................................................25
CLEANING................................................................................................26
Tools................................................................................................................26
Wax guard......................................................................................................27
Drying box......................................................................................................27
ACCESSORIES.......................................................................................... 28
TROUBLESHOOTING................................................................................ 29
TRAVELLING ON AN AIRPLANE................................................................32
REGULATORY INFORMATION...................................................................33
FCC and ISED statements............................................................................. 33
EU directives...................................................................................................35
Directive 2014/53/EU................................................................................ 35
Information regarding disposal................................................................36
SYMBOLS................................................................................................. 37
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IMPORTANTSAFETYINFORMATION
Read these pages carefully before you begin using your hearing aid.
Hearing aids andbatteries can be dangerous if swallowed or used im-
properly. Swallowing or improper use can result in severe injury or even
fatalities. In case ofingestion, contact your local emergency number or
hospital immediately.
Take your hearing aids out when you are not using them. This will help to
ventilate the ear canal and prevent ear infections.
Contact your doctor orhearing care professional immediately if you sus-
pect you may have an ear infection or an allergic reaction.
Contact your hearing care professional if the hearing aid doesn't feel
comfortable, or if it doesn't fit properly, causing irritation, redness or the
like.
Remove your hearing aids before showering, swimming or using a hair
dryer.
Do not wear your hearing aids when applying perfume, spray, gel, lotion
or cream.
Do not dry your hearing aid in a microwave oven – this will ruin it.
Never use other people’s hearing aids and never allow others to use
yours, as this could damage your hearing.
Never use your hearingaids in environments where there may be explo-
sive gases, such as in mines.
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Keep hearing aids, their parts, accessories and batteries away from chil-
dren and mentally disabled people.
Never try toopen or repair the hearing aid yourself. Contact your hearing
care professional if you need to have your hearing aid repaired.
Your hearing aids contain radio communication technology. Always ob-
serve the environment in which you are using them. If any restrictions ap-
ply, you must take precautions to comply with these.
Your device has been designed to comply with international electromag-
netic compatibility standards. However, there is still the possibility that it
may cause interference with other electrical equipment. If you experience
interference, keep a distance to other electrical equipment.
Please note thatstreaming sound to your hearing aids at a high volume
can prevent you from hearingother important sounds such as alarms
and traffic noise. In such situations make sure to keep the volume of the
streamed sound at a suitablelevel.
Do not expose your hearing aids to extreme temperatures or high humid-
ity, and dry them quickly if they get wet or if you perspire heavily.
Do not use any kind of liquid or disinfectant to clean your hearing aid.
Clean and inspect yourhearing aid every day after use to check that it is
not broken. If the hearing aid is damaged while you are wearing it and
small fragments are left in your ear canal, seek medical attention. Never
try to take out the fragments yourself.
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YOURHEARINGAID
Welcome
Congratulations on your new hearing aid.
This hearing aid is powered by a rechargeable lithium-ion battery and must
be used with the charger model WPT1. The battery is built-in and you can-
not replace this.
We recommend that you use your hearing aid regularly, even if it takes
some time getting used to it. Infrequent users do not usually get the full
benefit of a hearing aid.
NOTE
Your hearing aid and its accessories may not look exactly as illustrated in this
booklet. We also reserve the right to make any changes we consider necessary.
The hearing aid at a glance
Your hearing aid is shown below – in the first illustration with the ear-set.
The ear-set consists of an earwire with receiver and an ear-tip, and it is the
part of your hearing aid that you wear inside your ear.
1
2
3
1. Push button/power on/off
2. Earwire with receiver
3. Microphone grid
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1
2
3
1. Earwire connection
2. Left/right identification
3. Identification plate (model and seri-
al number)
The colour of the left/right identification tells you how to know left from
right. The hearing aid for your left ear has a blue mark. The hearing aid for
your right ear has a red mark.
For further information on the ear-set, see the ear-set manual.
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CONDITIONSFORUSE
Indications for use
The hearing aids are indicated for individuals older than 36 months with a
range of hearing loss from minimal (0 dB HL) to severe-to-profound (115 dB
HL) and all hearing loss configurations.
They are to be programmed by licensed hearing care professionals (audiol-
ogists, hearing aid specialists, otolaryngologists) who are trained in hearing
(re)habilitation.
Hearing aids with rechargeable batteries
Hearing aids with rechargeable batteries should NOT be used by children
younger than 36 months or mentally disabled people.
Intended use
The hearing aids are intended as air conduction amplification devices to be
used in everyday listening environments. The hearing aids may be equipped
with the Zen program, intended to provide a relaxing sound background
(i.e. music/noise source) for adults who desire to listen to such a back-
ground in the quiet.
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Charging
We recommend that you charge your hearing aid daily. This illustration
shows your charger at a glance:
4
2
2
1
1
3
1. Charging wells
2. Light indicators
3. Hinged cover
4. Micro USB port
For further information on how to charge your hearing aid, see the user in-
structions for the charger.
Use time and charging time
If you charge your hearing aid for half an hour, you have approximately 4
hours of use. Charging your hearing aid fully will take approximately 4
hours.
When the hearing aid is fully charged, you can use it for at least 16 hours in
normal hearing environments before the next charge.
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4 hours 16 hours
When you hear the battery alarm indicating low power, you will have ap-
proximately 3-4 hours of normal use. The hearing aid turns off when the
battery power is critically low.
Hearing loss, sound environment and streaming are factors that affect the
estimated use time. For example, if you use the streaming service, you will
reduce the use time of the hearing aid.
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Operating and charging conditions
Your hearing aid has been designed to operate in everyday situations, and it
works in environmental conditions that are comfortable for you. You can
wear your hearing aid during flights, but you should remove it before show-
ering, swimming and sleeping.
Operating conditions
Minimum Maximum
Temperature 0°C (32°F) 40°C (104°F)
Humidity 10% rH 95% rH
Atmospheric pressure 750 mbar 1060 mbar
Charging conditions
Minimum Maximum
Temperature 0°C (32°F) 30°C (86°F)
Humidity 10% rH 95% rH
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Long-term storage when not in use
If you plan to not wear your hearing aid for a longer period of time, charge it
fully and store it in the end-user case you received with the hearing aid. Re-
member to turn off the hearing aid before storage.
Every 6 months you will have to charge the hearing aid to avoid an unre-
coverable deep-discharge of the battery. A deep-discharged battery can no
longer be charged and has to be replaced. We would however recommend
recharging more frequently than every 6 months.
Storage and transport conditions
Your hearing aid is sensitive to extreme conditions such as high tempera-
tures. It should not be stored or transported in direct sunlight, but only with-
in the following conditions.
Storage conditions
Minimum Maximum
Temperature 10°C (50°F) 40°C (104°F)*
Humidity 20% rH 80% rH
*Recommended temperature is 10°C to 25°C.
Transport conditions
Minimum Maximum
Temperature -20°C (-4°F) 55°C (131°F)
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Minimum Maximum
Humidity 10% rH 95% rH
You can find technical data sheets and additional information on your hear-
ing aids on https://global.widex.com.
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DAILYUSE
Turning the hearing aid on and off
You can turn the hearing aid on in two ways:
1. Press and hold the push button for a few seconds. After another few
seconds, the hearing aid will play a sound signal to indicate that it is on,
unless you have agreed with your hearing care professional to deacti-
vate this function.
2. Remove the hearing aid from the charger, and it turns on automatically
after a few seconds. The hearing aid will play a sound signal to indicate
that it is on.
You can turn the hearing aid off in two ways:
1. Place the hearing aid in the charger and the charging starts.
2. Press and hold the push button for a few seconds. A final tone will
sound.
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Putting on and removing the hearing aid
1
2
1. Insert the ear-set into the ear while holding the lower
part of the earwire. Pulling the outer ear upwards
and backwards at the same time can be helpful.
2. Then place the hearing aid behind the ear. The hear-
ing aid should rest comfortably on the ear, close to
your head.
Start by removing the hearing aid from be-
hind the ear. Then take the ear-set carefully
out of the ear canal while you hold the lower
part of the earwire.
Your hearing aid can be fitted using different types of ear-sets. See the sep-
arate ear-set manual for more information about your ear-set.
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CUSTOMIZATION
Programs
This is an overview of programs that you can select from. Ask your hearing
care professional for guidance.
PROGRAMS USE
Universal Automatic program with focus on optimum
sound in all situations
PureSound Automatic program with focus on natural and
pleasant sound in all situations
Quiet Special program for listening in quiet environ-
ments
Comfort Special program for listening in noisy environ-
ments
Transport For listening in situations with noise from cars,
trains, etc.
Impact Use this program if you prefer a clear and sharp
sound
Urban For listening in situations with changing sound
levels (in supermarkets, noisy workplaces or
the like)
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PROGRAMS USE
Party For listening in situations with many people
talking at the same time
Social Use this program if you are in small social gath-
erings, such as family dinners
Music For listening to music
SPECIAL PROGRAMS USE
Zen Plays tones or noise for a relaxing sound back-
ground. For more information, see "The Zen
program"
Phone This program is designed for listening to phone
conversations
SMARTTOGGLE
PROGRAMS USE
Zen+ This program is similar to Zen but allows you to
listen to different types of tones or noise using
a remote control (RC-DEX or app)
The names in the list of programs are the default names. Your hearing care
professional can also select an alternative program name from a preselected
list. Then it is even easier for you to select the right program in each listen-
ing situation.
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Depending on your hearing loss, your hearing care professional can activate
the Audibility Extender feature. Ask your hearing care professional if you
could benefit from this.
If your needs and preferences change over time, your hearing care profes-
sional can easily change your program selection.
The Zen program
Your hearing aid may be provided with a unique optional listening program
called Zen. It makes musical tones (and sometimes a rushing noise) in the back-
ground.
If you perceive a decrease in loudness or tolerance of sounds, speech not
to be as clear, or worsening tinnitus, contact your hearing care professio-
nal.
Use of the Zen program may interfere with hearing everyday sounds, in-
cluding speech. It should not be used when it is important to be able to
hear such sounds. Switch the hearing aid to a non-Zen program in these
situations.
Sound signals
Ask your hearing care professional to turn the sound signals off if you do not
need them.
Program sound signals
Your hearing aid plays sounds to inform you which program you have acti-
vated or that you have changed program. These sounds may be Smart-
Speak (spoken messages) or SmartTones (beep signals), depending on how
your hearing care professional has fitted your hearing aid.
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