Wilson Electronics Tri-Band 4G-C User manual

Contents:
Antenna Options & Accessories . . . . . . . . . . . . . . . . . . . 1
Quick Install Overview........................... 2
Installation Diagram............................. 3
Before Getting Started........................... 4
Outside Antenna Installation . . . . . . . . . . . . . . . . . . . . . . 5
Finding the Strongest Signal ...................... 6
Installing the Inside Antenna . . . . . . . . . . . . . . . . . . . . . . 8
Installing a Wilson Electronics Signal Booster. . . . . . . . . 9
Powering up a Wilson Electronics Signal Booster...... 9
Understanding the Signal Booster Lights . . . . . . . . . . . 10
Warnings and Recommendations ................. 12
Guarantee & Warranty.......................... 14
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . Back Cover
Note: This manual contains important safety and operating information. Please read and
follow the instructions in this manual. Failure to do so could be hazardous and result in
damage to your Signal Booster.
Tri-Band 4G-C
800 /(1700-2100)/ 1900 MHz
In-Building Wireless
Smart Technology ™
Signal Booster
Appearance of device and accessories may vary.

1Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
2
How it Works
Wilson Electronics Signal Boosters are bi-directional devices that deliver
service levels consistent with what would be expected in areas of high cell
network coverage. They amplify a weak or shadowed signal in mobile,
marine, M2M and in-building applications. When using a Wilson Electronics
Signal Booster in conjunction with Wilson Electronics antennas, the
Outside Antenna will collect the cell tower signal and send it through
the cable to the Signal Booster. The signal is then amplified and re-
transmitted through the Inside Antenna into the room. Cell phones and
cellular data cards in that area then communicate with the improved
signal. When a cell phone or cellular device transmits, the signal is
received by the Inside Antenna, amplified by the Signal Booster and
transmitted back to the cell tower through the Outside Antenna.
Inside this Package
Signal
Booster
AC/DC
Power
Supply
To purchase, call Wilson Electronics Sales Department at: 800-204-4104
Outdoor Antenna Options Indoor Antenna Options & Accessories
1. Wide Band Directional Antenna
700-2700 MHz (304411)
2. Pole Mount Panel Antenna
700-2700 MHz (304453)
3. 2 (qty.) 20’ RG-58 coaxial cables (951104)
A.
Wide-Band Panel Antenna 700-2700 MHz
(multiple mounting options)
B. 50 Ohm Lightning Surge Protector with N-Connector (859902)
Splitter options on page 8
2 3
1
B
A
Note: Kits may contain different accessories
Appearance of device and accessories may vary.
Installation Instructions for the Following Wilson
Electronics Signal Booster:
Tri-Band 4G-C
Operates on 800 /(1700-2100)/ 1900 MHz
In-Building Wireless Smart Technology ™Signal Booster
Model # 272770 FCC ID: PW0272770 IC: 4726A-272770
The term “IC” before the radio certification number only signifies that Industry Canada
technical specifications were met.

1
2
Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
Quick Install Overview
See Installation Diagram on page 3. Contact Wilson Electronics Technical
Support Team with any questions at 866-294-1660.
Select a location to install the Signal Booster that is away from excessive1.
heat, direct sunlight, moisture and has proper ventilation. Do not place the
Signal Booster in an air-tight enclosure.
Select a location on the roof of the building to install the Outside Antenna.2.
Use a cell phone in test mode to find the strongest signal from the cell
tower (see page 6). Visit www.WilsonElectronics.com to find test mode
function for your particular cell phone.
Run the Outside Antenna cable to the Signal Booster and attach it to3.
the connector labeled “Outside Antenna” on the Signal Booster. Run the
Inside Antenna cable to the Signal Booster and attach it to the connector
labeled “Inside Antenna” on the Signal Booster. For more information on
running cable (see page 7). Lightning Surge Protection is recommended
for all in-building installations (see page 6).
Select a location for the Inside Antenna, preferably in the center of4.
where the signal needs to be amplified. A minimum separation distance
of 20 vertical (within the null zone) or 50 horizontal feet is necessary
for proper operation. If the inside coverage is not sufficient you may
need to increase the separation distance even further (see installation
diagram on pages 3 & 4).
Before powering up the Signal Booster, verify that both the Outside5.
Antenna and the Inside Antenna are connected and check that all
connections are tight. Note: Be careful when plugging the connectors
in so as not to bend the center pins on the connectors ( see page 9).
The Signal Booster has been packaged with the gain control knobs6.
adjusted to the highest gain position. If any of the lights are not green,
please refer to pages 10-12.
Warning: Connecting the Signal Booster directly to a cell phone with
use of an adapter will damage the cell phone and/or the
Signal Booster.
IMPORTANT NOTICE
It is very important to power your Signal Booster using a•
surge protected AC Power Strip with at least a 1000 Joule
rating.
Failure to do this will void your warranty in the• event of a
power surge or lightning strike.

3Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
4
Typical Installation
Outside
Antenna
Inside Antenna
Installation Diagram
(Optional
second
antenna for
additional
coverage).
Power
Supply
Inside Antenna
Preferred Method: Place the Inside
Antenna in the ceiling facing down for
the best coverage.
Note: A Lightning Surge Protector is
recommended for all building installations
(sold separately). Make sure the protector
is installed in line between the Outside
Antenna and the Signal Booster.
Null Zone: The area under the
Outside Antenna, where the
Outside Antenna radiates the
least.
Note: The Inside Antenna may be
mounted on the wall directly under the
Outside Antenna, in the null zone, if
20 feet of vertical separation can be
maintained.

3
4
Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
Signal
Booster
Lightning
Surge Protector
(recommended)
Splitter
(if using multiple
Inside Antennas)
(Optional
third antenna
for additional
coverage).
Inside Antenna
Surge Protector
Powerstrip
Before Getting Started
This guide will help you properly install your Wilson Electronics Signal
Booster. It is important to read through all of the installation steps
for your particular application prior to installing any equipment.
Read through the instructions, visualize where all the equipment will
need to be installed and do a soft installation before mounting any
equipment. Contact Wilson Electronics Technical Support with any questions
at: 866-294-1660.

5Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
6
Cell Tower
Reasons for Weak Cellular Signals
Anyone who uses a cell phone or cellular data card knows the frustration
of not being able to connect to or maintain a strong cellular signal. When
this occurs, it is generally due to one of two reasons:
Location of the Nearest Cell Tower – Cell towers are situated to1.
provide broad coverage; however, there are many areas in which
signal strength may be reduced by topographic features or by local
government restrictions on the height or placement of the towers
themselves. Rural areas generally have fewer cell towers than urban
regions.
Natural and Man-Made Obstructions – Signal strength can also2.
be negatively affected by trees, hills, buildings, weather, and other
obstructions. You may be relatively close to a cell tower but still unable
to make a call. This often occurs in homes, offices and other buildings
in which stucco, concrete or metal walls may block the signal.
The Signal Booster works with two antennas. The Inside Antenna
communicates with your cell phone and the Outside Antenna
communicates with the cell tower. The Outside Antenna receives the cell
tower signal and sends it through the cable to the Signal Booster, where it
is amplified and re-transmitted much stronger through the Inside Antenna
into the room. When the Inside Antenna picks up a signal from your
cellular device, the Signal Booster amplifies that signal and transmits it
through the cable to the Outside Antenna and back to the cell tower.
Note: The Signal Booster will only operate if there is an adequate signal
to amplify.
The antenna should be mounted as shown in the illustration above.
The mounting bracket, included with antenna, is adjustable and will
accommodate pipe diameters from 1.25” to 2” (pipe sold separately part#
901117). Mount the antenna so that there is at least 3 feet of clearance in
all directions around it. Position the antenna so that it has an unobstructed
line of sight to the cell tower’s strongest signal. Make sure the antenna
is not pointing across your own roof or at the Inside Antenna as this will
cause the oscillation protection circuitry to shut down the Signal Booster
(see Figures 1 & 2 on page 10).
Outside Antenna Installation (part #304411 shown)
Drip hole on bottom
Antenna

5
6
Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
Warning: Lightning protection is recommended for all installations
(sold separately part #859902). Take extreme care to
ensure that neither you nor the antenna comes near any
electric power lines.
Selecting a Direction for the Outside Antenna
Select a location on the roof of the building to install the Outside Antenna. Use
a cell phone in test mode to find the strongest signal from the cell tower (see
below for more information). To get the strongest signal possible, it is very
important to set up your Outside Antenna properly. The Inside and the Outside
Antenna must be mounted in such a way that they are able to pick up the best
possible cell signal on the outside of the building and provide the best possible
signal on the inside of the building. Mount the Outside Antenna as high as
possible facing the cell tower in an area with the best possible signal coverage.
Note: Never point the front of a Directional Antenna toward the Inside
Antenna. See Figures 1 & 2 on page 10.
Installing Lightning Protection
(sold separately)
Install the Lightning Surge
Protector (LSP) close to the Signal
Booster. Attach the cable from
the Outside Antenna to the surge
protector, using a short length of low
loss cable; attach one end to the
LSP and the other to the Outside
Antenna connector on the Signal
Booster. Ensure the LSP is properly
grounded (ground wire not included).
Visit www.WilsonElectronics.com
or contact Wilson Electronics Sales
Team at 800-204-4104.
Finding the Strongest Signal
When installing your Signal Booster’s Outside Antenna, aiming it towards
the best signal source from you service provider is important. The best way
of getting the strongest signal is to have one person on the roof to rotate
the Outside Antenna, which is connected to the Signal Booster. Turning the
Outside Antenna about 45 degrees at a time, while the second person is
watching the signal strength on the phone inside the building. This allows
you to read the signal strength from the cell tower. It is preferable to have
Lightning
Surge Protector
(sold separately)
Signal Booster
Surge Protector
Power Strip recommended for all AC power supplies
Ground Wire
(not included)
To Outside
Antenna
To Inside
Antenna
To Signal Booster

7Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
8
Signal readings usually appear as a negative number (for example, -86).
The closer you get to zero the stronger the signal (see graph above).
Mounting Tips for Running Outside
Antenna Cable
If you are mounting the Outside Antenna on the roof of your building, we
have found that it is easiest to run your cable underneath the down side
of your roof’s flashing. If you have satellite TV service installed you may
be able to follow the same route as the satellite TV cables that are already
running from outside of your building to the inside.
After routing the cable, we recommend sealing any areas where the cable
passes into the building with cable bushings, silicone or other waterproof
sealant to keep your installation from leaking. If you are mounting the
Outside Antenna to the outside wall of your home or building, the simplest
way is to run the cable on the outside of the wall and attach it to the
exterior of your home or office. Then drill a hole through the wall where you
want the cable to appear on the inside of the building. Before drilling, make
sure that there are no electrical outlets, sewer or water pipes, or electrical
wiring in the wall that you are about to drill through as this could potentially
harm you or damage the building.
the phone in the test mode so the actual signal strength can be read,
as bars are not the most accurate. Go to www.WilsonElectronics.com
for help in finding the test mode for your phone. Always make sure the
person inside the building gives the signal time to arrive and register
on the phone (between 10-30 seconds for phone to reset to the signal
reading).
-50dB -60dB -70dB -80dB -90dB -100dB -110dB
EXCELLENT GOOD POOR NO
SIGNAL
Signal Strength Graph
Cell Tower
Cell Signal
Outside
Wide Band
Antenna

7
8
Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
Splitter Options:
3-way
(859980)
4-way
(859981)
2-way
(859957)
(sold separately)
Installing the Inside Antenna
(Instructions are for optional Panel Antenna)
Select a location for the Inside Antenna, preferably in the center of where
the signal needs to be amplified. A minimum separation distance of 20
vertical feet is necessary for operation. If the inside coverage is not
sufficient you may need as much as 75 feet of horizontal separation.
See installation diagram on pages 3 & 4.
Ceiling
Rafters
Ceiling
Drywall
Inside
Antenna
After drilling the required hole, run the cable through and seal it with cable
bushings, silicone or other waterproof sealant to enclose the hole that you
have created. In some instances, it may be possible to run the cable up
into the fascia of the attic overhang. In this circumstance, the cable will be
accessible in the attic for further routing.
In some cases, multiple Inside Antennas may be required, for instance if
you have multiple rooms with poor signal. A signal may be split by using
a splitter (sold separately). If using more than one Inside Antenna, a
separation up to 75 horizontal feet may be necessary between Inside
Antennas. See configuration on pages 3 & 4.
Warning: An Inside Antenna must have a separation distance from all
persons that is at least 15 inches for the Panel Antenna.
Optional Wide Band
Inside Antenna
(sold separately–
multiple mounting
options)

9Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
10
Powering up a Wilson Electronics
Signal Booster
1. Never point the front of a Directional Outside Antenna toward the Inside
Antenna. See Figures 1 & 2 on page 10.
2. Ensure that both the Outside Antenna cable and the Inside Antenna cable
are connected to the Signal Booster and the connections are tight
before powering up the Signal Booster.
3. Plug the power supply into the Signal Booster input marked “6V DC”
(carefully, to avoid damaging the center pin). Note: It is very important to
power your Signal Booster using a surge protected AC Power Strip with at
least a 1000 Joule rating. Failure to do this will void your warranty in the
event of a power surge or lightning strike.
4. If the Signal Booster does not have a green light(s), refer to pages
10-12.
5. Using multiple Signal Boosters in one installation could cause interference
to the cell tower (except for the In-Line Signal Booster).
6. Contact Wilson Electronics Technical Support Team with any questions at
866-294-1660 or email [email protected]. Technical Support
hours are 7 am to 6 pm MST.
Installing a Wilson Electronics Signal Booster
Select a location to install the Signal Booster that is away from excessive
heat, direct sunlight, moisture and that has proper ventilation. Do not
place the Signal Booster in an air-tight enclosure. Recommended
installation locations for in-building Signal Boosters are near a power
outlet and in a closet or on a shelf.
Note: It is important to have adequate air ventilation. Maintain at least 6
inches of clearance from surrounding objects. Be careful when
plugging the connector in so as not to damage the center pins on
the connectors.
Run the Outside Antenna cable to the Signal Booster and attach it to
the connector labeled “Outside Antenna” on the Signal Booster. Run the
Inside Antenna cable to the Signal Booster and attach it to the connector
labeled “Inside Antenna” on the Signal Booster.
Note: For distances of 20 feet or more, use Wilson low loss cable.