worldpay iCT Operating instructions

iCT/iWL Terminal
How to use
your terminal

The basics
2
Swiping a card
The card should be swiped with the black
magnetic stripe facing the terminal.
Make sure the boom of the card runs
firmly along the boom of the card swipe
and the card is swiped at an even speed.
Try not to swipe too slow as this can
sometimes cause problems with the
terminal reading the card.
Chip and PIN cards
Insert the card with the chip facing up
and towards the terminal.
If the card has been inserted the wrong
way or there is a problem with the chip,
the terminal will prompt you to remove
the card and insert again.

Connectivity
3
Portable
The display will show that the terminal is connected to the base, the signal
strength and base’s serial ID.
If the B is blue, then the handset is within range and connected.
If the B is red, there is no signal, or the serial ID is missing. Move the
handset within range of base to ensure handset is ‘paired’ to base station.
Mobile
The display will show the network used and the type of connection. If a GPRS
signal can’t be found the terminal may show GSM; as long as the symbol is
green you will have a connection. If the GPRS or GSM symbol is not green,
you have no network connection and the signal bars should be ignored.
IP network
For terminals using IP connectivity, if green, this symbol indicates if the
IP network is connected and available.
Phone icon
When aempting to gain a connection, the phone icon will be raised.
When using a portable or mobile terminal, the strength of the connection will
be shown on the display.

4
Making a sale
The terminal will ask for the card to be inserted.
If your terminal is set up to accept contactless
transactions, the symbol will show on the display.
Hand the terminal to the cardholder – they should
insert their card into the reader and enter their PIN
(or tap for *contactless).
The terminal will now connect for authorisation.
If approved, the cardholder receipt will be printed.
Tear off the receipt and press the green ENTER buon.
If it’s a chip and PIN transaction, you will be prompted
to remove the card and return it to cardholder.
Your merchant receipt will then print – please make
sure you keep this.
From the “READY” prompt, enter the amount
and press the green ENTER buon.
Press the green ENTER buon – the terminal will return
to the READY display and the transaction is complete.
*See – Additional Functionality – Contactless
Important: Aer both the cardholder and merchant receipts are printed, if for any reason
you need another copy you can press the MENU buon.
Amount
PIN ****
Cardholder to key PIN
Enter=OK Clear=REKEY
55.50
Tear Off
CUSTOMER RECEIPT
Press ENTER if OK
Press MENU to Reprint
Tear Off
CUSTOMER RECEIPT
Press ENTER if OK
Press MENU to Reprint
SALE
Please Remove Card
Present, insert
or swipe card
£9.50

5
At the “READY” display, press the red MENU
buon. This will list several options. Choose
REFUND and press the green ENTER buon.
Key in the refund amount and
press the green ENTER buon.
Insert the card.
The terminal will then prompt you to enter your
four-digit Supervisor Code, followed by the green
ENTER buon.
The terminal will now connect for authorisation.
If authorisation is given, your merchant receipt will
be printed off – make sure you retain this copy.
Tear off the receipt and press the green ENTER
buon. If it’s a chip and PIN transaction, you will be
prompted to remove the card and return it to cardholder
The Merchant receipt should be signed by
yourself and the cardholder. If the signature is
OK press the green ENTER buon.
The cardholder receipt will then
print off.
Press the green ENTER buon – the terminal
will return to the READY display, the
transaction is now complete.
REFUND
Insert or swipe card
to continue
(or press Cancel key)
Tear Off
MERCHANT RECEIPT
Press ENTER if OK
Press MENU to Reprint
Tear Off
CUSTOMER RECEIPT
Press ENTER if OK
Press MENU to Reprint
REFUND
Please Remove Card
REFUND
Signature ok?
Enter=YES Clear=NO
REFUND
Key in amount
(or press Cancel key)
0.00
TRANSACTION MENU
Refund
Sale
Purch. with Cashback
Taking a refund

6
Reconciling your terminal
Tear off
TOTALS RECEIPT
Press ENTER if OK
Press MENU to Reprint
EFT
End-of-Day Banking?
Enter=Yes Clear=No
TOTALS MENU
End-of-Day Banking
Z-Totals
X-Totals
SYSTEM MENU
Totals
Print Function Codes
Select Function
At the “READY” display, press the MENU buon twice.
Select Totals and press the green ENTER buon.
Select “End-of-Day Banking” and press the green
ENTER buon.
The terminal will ask you to enter your four-digit
Supervisor Code, followed by the green ENTER buon.
At the EFT prompt, press the green ENTER
buon. The terminal will connect, confirm
totals and print your Reconciliation report.
Tear off the report and press the green ENTER buon
to complete. If you want to reprint the report you
can press the MENU buon.
You’ll need to complete an end-of-day reconciliation report
every day during your “Banking Window”. This will improve
your cash flow and ensure selement of the correct
amount into your account. Failure to do so could result
in split selement batches or delayed funds.

Your reconciliation report
7
Your Merchant/
Customer ID
The Current batch is then
broken down into each
individual card type you
have accepted that day.
Previous Totals details
the transactions from the
previous day’s trading.
Current Totals details the
number and value of Sales
(DR) and Refunds (CR)
you have accepted in that
day. If you are enabled for
Cashback or Contactless,
each will be shown as a
separate subtotal.
Cashback subtotal
Contactless subtotal
Gratuities
If you are enabled for
Gratuities, when you
complete a reconciliation
report you’ll also be
prompted to to print a
`Waiter Total’ showing
the number and value of
Gratuities accepted.

Performing additional reports
Additional functionality
There are additional functions available on your terminal, some of which may only be enabled if
they are part of your contract with us. To access the additional features, press MENU and select the
function you require:
Gratuities
Gratuities allow your customers to leave a tip when making payment. The cardholder will be asked
if they wish to add a gratuity. They’ll then enter the value and their PIN to confirm the total amount.
The number and value of gratuities taken will be detailed on your Reconciliation report.
Pre-authorisation
Pre-authorisations are used predominantly for customer check-in at hotels. The Pre-Auth function
will gain authorisation and secure the funds on the card – but a transaction will not be processed.
At checkout, the transaction will need to be processed, and you’ll need to perform a Completion.
When Completion is selected on the terminal, you will be asked to enter the Auth Code that
appeared on the original Pre-Auth.
You can also complete additional reports by following the same steps as on page 6. Z and X totals –
these have no bearing on funds you will receive, but are useful if you need, for example, a weekly total
of transactions (Z report) or specific shi periods (Y).
Z-Totals
This will provide you with a report of all
transactions taken since you last performed
a Z-Total, and reset these totals to zero.
X-Totals
This will provide you with a report of all
transactions taken since you last performed
a Z-Total, but will not reset these totals.
8

For further information, please contact
the help desk on: 08457 61 62 63 – UK
01 702 5845 – ROI
20044687 – GIB
If the final Completion amount is over 15% more than the original Pre-Auth, then an additional
Pre-Auth for the increased amount should be requested (e.g. Pre-Auth completed for £100,
final checkout bill is £200. The original Pre-Auth will cover up to £115, so an additional Pre-Auth
of £85 needs to be requested).
For the Completion and to process the transaction, the original Pre-Auth Code, plus the
additional Pre-Auth Code (where required) should be entered.
*Contactless
Contactless lets cardholders pay with a tap of their card. If your terminal is enabled for
contactless payments the terminal will display a flashing green light above the top le of the
display. The cardholder simply taps their card on the display panel instead of entering a PIN.
If you have a terminal with a separate PIN Pad, the contactless reader is located in the PIN
Pad, not the terminal. The number and value of contactless transactions will be detailed as a
separate subtotal on your reconciliation report.
Duplicate receipt
You can print off a duplicate of the last printed receipt by choosing “Duplicate Receipt”. During
a transaction when either the Merchant or Cardholder receipts are printed, you can also print
an additional copy by pressing the MENU buon.
Mail or telephone order
You can accept payments by mail or telephone order via your terminal if this is specified
in your contract with us. If in any doubt, check your contract or call us on 08457 616263
before accepting a transaction.
This function is not initiated via the Menu. Instead, aer entering the amount, simply key
in the card number and follow the prompts. This will include confirming the customer is
not present and entering the three-digit Security Code (on the back of the card) and the
Post Code/Address numerics.
9

10

To make sure your terminal operates effectively, always take care to:
Place the terminal on a flat, supported surface
Avoid locating it near anything that radiates heat
Keep it away from any wet environments
Want to see for yourself how to complete simple terminal processes? View our range of videos at
www.worldpay.com/uk/support-sme-support/card-machine-support
Key points to remember
Important: To ensure that your terminal has the latest soware and security updates, it is
important that you keep it connected to power and phone line/broadband 24 hours a day.
11

If you have any queries or issues, our UK-based
Helpdesk is there for you 24/7 – every day of the year.
worldpay.com
Geing in touch
Just call us on: 08457 61 62 63 – UK
01 702 5845 – ROI
20044687 – GIB
Stay supplied with tally rolls and accessories
Your terminal comes with a couple of tally rolls, so you can start
accepting transactions straight away. However, we’d recommend you
order some more as these may not last very long. You can order new
rolls and other terminal accessories, online or by phone, from:
hp://worldpay.ncr.com/index.jsp or call:
0800 289 666 – UK
00800 9899 2000 – ROI
20044687 - GIB
Monday to Friday 08.30 – 17.30
Worldpay (UK) Limited. Registered in England No. 07316500. Registered Office: The Walbrook
Building, 25 Walbrook, London, EC4N 8AF. Worldpay (UK) Limited is authorised by the
Financial Conduct Authority under the Payment Service Regulations 2009 (No. 530923) for
the provision of payment services and is authorised and regulated by the Financial Conduct
Authority for consumer credit activities.
Worldpay, the logo and any associated brand names are all trademarks of the Worldpay group
of companies.
Part number - 9320-0667-001