WTT CLOUD VOICE S Service Cisco Unified IP Phone... User manual

CLOUD VOICE S Service
Cisco Unified IP Phone 8865
User Guide
(Version 4.0)

CLOUD VOICE S Service –Cisco 8865 IP Phone User Guide
Version 4.0
2
© 2018 WTT HK Limited, All Rights Reserved
Table of Content
1Phone Set Features and Functions..................................................................................... 3
1.1 Operation for IP Phone 8865 ......................................................................................... 3
1.2 Location of Control......................................................................................................... 4
2Preference Setup .................................................................................................................. 6
2.1 Adjusting Brightness ........................................................................................................ 6
2.2 Adjusting Ringer Volume and Ringtone........................................................................... 6
2.2.1 Change Volume.......................................................................................................... 6
2.2.2 Change Ringtone........................................................................................................ 6
3Basic Features ...................................................................................................................... 7
3.1 Placing a Call ................................................................................................................. 7
3.2 Answering a Call .............................................................................................................. 7
3.3 Ending a Call.................................................................................................................... 7
3.4 Muting a Call .................................................................................................................. 8
4Call Management Features .................................................................................................. 9
4.1 Putting a Call on Hold ...................................................................................................... 9
4.2 Call Waiting.................................................................................................................... 9
4.3 Transferring a call........................................................................................................... 9
4.4 Redialing the Last Number Dialed ................................................................................. 9
4.5 Forwarding Calls to another Phone.............................................................................. 10
4.5.1 Setting up Call Forwarding from your IP Phone................................................... 10
4.5.2 Setting up Call Forwarding from other phone....................................................... 10
4.5.3 Setting up Call Forwarding via Internet ................................................................ 10
4.6 Placing a Conference Call............................................................................................ 11
4.7 Call Pickup ................................................................................................................... 11
4.7.1 Call Pickup within your Group............................................................................... 11
4.7.2 Directed Call Pickup (Specific Group Member).................................................... 11
4.8 Sim-Ring Mobility ......................................................................................................... 12
4.8.1 Enable / Disable SIM-Ring Mobility ......................................................................... 12
4.8.2 Switching Call Conversation to Mobile .................................................................. 12
4.8.3 Switching Call Conversation from Mobile Back to IP Phone................................ 12
5. VoiceMail Service (iVoiceMail Plus).................................................................................. 13
5.1 Activating VoiceMail..................................................................................................... 13
5.1.1 Activating VoiceMail on your IP Phone.................................................................. 13
5.1.2 Remote Activation of VoiceMail............................................................................. 13
5.2 Accessing VoiceMail .................................................................................................... 13
5.3 Remote Access to VoiceMail ....................................................................................... 14
5.4 Retrieval of VoiceMail via Outlook 2000/ 2003/ 2007/ 2010/ 2013.............................. 14
6. VoiceMail Service (eVoiceMail) ......................................................................................... 15
6.1 Activating VoiceMail........................................................................................................ 15
6.1.1 Activating VoiceMail on your IP Phone.................................................................. 15
6.1.2 Remote Activation of VoiceMail............................................................................. 15
6.2 Accessing VoiceMail ....................................................................................................... 15
6.3 Remote Access to VoiceMail ......................................................................................... 16
7. Using the Phone Log.......................................................................................................... 17
7.1 Viewing and Dialing from the Phone Log....................................................................... 17
7.2 Delete Call Record from the Phone Log ......................................................................... 17
8. Extension Mobility............................................................................................................ 18
8.1 Login.............................................................................................................................. 18
8.2 Logout ............................................................................................................................ 18
9. Password Management................................................................................................. 19
9.1 Change the Cloud Voice Password ........................................................................... 19
9.2 Change the IP Phone PIN.......................................................................................... 20

CLOUD VOICE S Service –Cisco 8865 IP Phone User Guide
Version 4.0
3
© 2018 WTT HK Limited, All Rights Reserved
WTT CLOUD VOICE S enabled by Cisco IP Phone 8865 includes a higher-resolution,
fully backlit (VGA) color display, Gigabit Ethernet network and pc switch ports, and High-
definition (HD) voice support, creating a more productive user experience for multimedia
application engagement.
1 Phone Set Features and Functions
1.1 Operation for IP Phone 8865
Item
Description
1
DC adaptor port (DC48V).
2
AC-to-DC power supply.
3
AC power wall plug.
4
Network port.
5
Reserved.
6
Auxiliary port.
7
Handset connection.
8
Analog headset connection.
9
Reserved.
10
Speaker / microphone jacks.
11
Reserved.
Notes: IP Phone 8865 cannot function properly when there is a failure in power supply.

CLOUD VOICE S Service –Cisco 8865 IP Phone User Guide
Version 4.0
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© 2018 WTT HK Limited, All Rights Reserved
1.2 Location of Control
Item
Description
1
Handset light strip
Indicates an incoming call (flashing red) or new voice message
(steady red).
2
Phone screen
Shows information about your phone, including directory
number, call information (for example caller ID, icons for an
active call or call on hold) and available softkeys.
3.
Video Camera
Use the camera for video calls.
4
Programmable
Feature buttons
and Session
buttons
Depends on the features programmed on the buttons.
Buttons illuminate to indicate status:
•Flashing amber —Ringing call. Pressing this button answers the call.
• Solid green —May be a connected call or an outgoing call that is not
yet connected. If the call is connected, pressing this button displays
the call details or the participants of a conference call. If the call is not
yet connected, pressing this button ends the call.
•Pulsing green — Held call. Pressing this button resumes the held call.
•Solid red — Shared line in-use remotely. Pressing this button allows
you to barge in on the call (if Barge is enabled).
•Pulsing red — Shared line call put on hold remotely. Pressing this
button resumes the held call.
5
Softkey buttons
Depends on how your system administrator sets up the phone,
enable softkey options displayed on your phone screen.
6
Release buton
Ends a connected call or session.

CLOUD VOICE S Service –Cisco 8865 IP Phone User Guide
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© 2018 WTT HK Limited, All Rights Reserved
7
Transfer button
Transfers a call.
8
Hold/Resume
button
Places an active call on hold and resumes the held call.
9
Conference
button
Creates a conference call.
10
Speakerphone
button
Toggles the speakerphone on or off. When the speakerphone is
on, the button is lit.
11
Mute button
Toggles the microphone on or off. When the microphone is
muted, the button is lit.
12
Headset button
Toggles the headset on or off. When the headset is on, the
button is lit.
13
Keypad
Allows you to dial phone numbers, enter letters, and select
menu items (by entering the item number).
14
Contacts button
Opens/closes the Directories menu. Use it to access personal
and corporate directories.
15
Volume button
Controls the handset, headset, and speakerphone volume (off-
hook) and the ringer volume (on-hook).
16
Applications
button
Opens/closes the Applications menu. Use it to access call
history, user preferences, phone settings, and phone model
information.
17
Messages button
Dials to retrieve your Voicemail messages.
18
Back button
Returns to the previous screen or menu.
19
Navigation and
Select button
The Navigation and Select button allows you to scroll through
menus, highlight items and select the highlighted item.

CLOUD VOICE S Service –Cisco 8865 IP Phone User Guide
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© 2018 WTT HK Limited, All Rights Reserved
2 Preference Setup
2.1 Adjusting Brightness
1. Press the Applications button .
2. Select Setting. (Use the Navigation and Select button to scroll and
select.)
3. Select Brightness.
To increase brightness, press the up on the Navigation and Select
button
To decrease brightness, press the down on Navigation and Select
button
4. Press the Save softkey to confirm the contrast level, or just press the
Cancel softkey to exit without changing the setting.
2.2 Adjusting Ringer Volume and Ringtone
2.2.1 Change Volume
1. Press the Volume button right or left to adjust the
loudness of the ringtone.
2.2.2 Change Ringtone
1. Press the Applications button .
2. Select Setting. (Use the Navigation and Select button to scroll and
select.)
3. Select Ringtone and different types of ringing tone are displayed.
4. Press the Play softkey to play a sample.
5. Press the Set softkey to select the ringtone.
6. Press the Apply softkey to confirm your selection, or press the Back to
go back to the Ringtone selection screen.

CLOUD VOICE S Service –Cisco 8865 IP Phone User Guide
Version 4.0
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© 2018 WTT HK Limited, All Rights Reserved
3 Basic Features
3.1 Placing a Call
There are 4 options for placing a new call:
1. When using the handset, lift the handset and dial the number.
2. Press the Session button and enter the number of keypad.
3. Press the Speakerphone button and enter the number of keypad.
4. If you wish to place a new call during conversation, press New Call soft
key and dial the number.
3.2 Answering a Call
There are 3 options for answering a call:
1. Lift the handset.
2. Press the Answer softkey.
3. Press the Speakerphone button .
3.3 Ending a Call
There are 3 options for ending a call:
1. Hang up the handset.
2. Press the End Call softkey
3. Press the Speakerphone button , when using hand-free
conversation mode

CLOUD VOICE S Service –Cisco 8865 IP Phone User Guide
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© 2018 WTT HK Limited, All Rights Reserved
3.4 Muting a Call
4. Press the Mute button .
5. To disengage mute, press Mute button again.
Note: If you are using mute along with the speakerphone, lifting the handset will
disengage mute function.

CLOUD VOICE S Service –Cisco 8865 IP Phone User Guide
Version 4.0
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© 2018 WTT HK Limited, All Rights Reserved
4 Call Management Features
4.1 Putting a Call on Hold
1. To put a call on hold,
Press the Hold button .
The Hold icon will be displayed and the Line button will be pulsed to
green color.
2. To resume the highlighted call, you can
Press the Resume softkey.
4.2 Call Waiting
1. Press Answer to answer the new call. When you do so, the original call
will be put on hold.
2. To return to the original call, press the Resume button.
3. When you return to the original call, if the 2nd call is not finished, the call
will be on hold.
4. You can use the Hold button to switch between calls.
4.3 Transferring a call
1. Press the Transfer button .
2. Enter an 8-digits local number / a 4-digits extension number of the
recipient
3. Press the Transfer button again or the Transfer softkey.
Note: If you wish to transfer the call to an external party, please remember to add ”9”
before the 8-digits telephone number
4.4 Redialing the Last Number Dialed
Press the Redial soft key.
Note: If you have not lifted up the handset, it will be in speakerphone mode and
automtically activate the speaker.

CLOUD VOICE S Service –Cisco 8865 IP Phone User Guide
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© 2018 WTT HK Limited, All Rights Reserved
4.5 Forwarding Calls to another Phone
4.5.1 Setting up Call Forwarding from your IP Phone
1. Activate - Press the Forward All soft key+ destination number
2. Cancel - Press the Forward Off soft key.
Note: If you wish to forward the call to an external telephone number, please
remember to add ”9” before the 8-digits telephone number
4.5.2 Setting up Call Forwarding from other phone
1. Dial 2112 1113 to access Remote Call Forwarding hotline.
2. Follow the voice prompts and select the language by pressing ‘1’ for
Cantonese/ ‘2’ for English.
3. Enter your Cloud Voice number and Cloud Voice password accordingly.
4. Enter the destination of number to which you want to forward all of your
calls (e.g. your mobile).
5. Cancel - Press 2112 1113 to deactivate the call forwarding setting
accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number. For security
reason, please change your password on a regular basis.
4.5.3 Setting up Call Forwarding via Internet
1. Visit https://adp.wtt-cloudvoice.com/pc/en/index.jsp.
2. Click Cloud Voice User Portal.
3. Enter your Cloud Voice number and Cloud Voice Password to log onto
Cloud Voice User Portal.
4. Click Call Management to activate the Call Forwarding function.
5. Enter the destination of number to which you want to forward all your calls
(e.g. your mobile).
6. To cancel call forwarding, please log onto Cloud Voice User Portal
again to deactivate the call forwarding setting accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number. For security
reason, please change your password on a regular basis.