Wurtec S3 Communicator User manual

1
WURTEC, INC.
6200 BRENT DR. TOLEDO, OH 43611

2
GENERAL WARNINGS
1. Use only manufacturer-approved DC power supply for external power source.
2. Use only manufacturer-approved battery for backup power source.
3. Ambient temperature not to exceed 0° C to 40° C.
4. Remove both the external power and the battery power supplies when performing maintenance
or upgrading equipment.
11-598-CC COMMAND CENTER PACK LIST
(1) Command Center enclosure p/n: 11-598-CC
(1) Battery p/n: SP12-9
(1) Battery cable p/n: 10049004
(1) Power supply assembly with power cord p/n: 10049005
11-10044346 FXS LINE CARD KIT PACK LIST
(1) FXS line card p/n: 11-701
(2) Card guide p/n: CBG-2-01
(2) Screw terminal plug p/n: 284506-2
11-10044347 2FXS LINE CARD KIT PACK LIST
(1) 2FXS line card p/n: 11-10002047
(2) Card guide p/n: CBG-2-01
(2) Screw terminal plug p/n: 284506-2
DESCRIPTION AND INTENDED USE
The Wurtec S3 Command Center is a telecommunications device capable of placing and connecting
calls between emergency elevator telephones and services on a PSTN. The Wurtec S3 Command
Center along with the Wurtec S3 Communicator emergency elevator telephones are designed to fulfill
the communications safety requirements for elevators as described in the ASME A17.1 elevator safety
code.
The S3 Command Center is intended to be installed and operated in a temperature-controlled, low-
humidity, low-ambient audible noise environment that is protected from dirt and airborne particles.
INSTALLATION TOOLS REQUIRED
1. 3/32” slot screwdriver
2. Wire strippers/cutters – typically 24-22 AWG dependent on cable used at installation site
PROTECTIVE GEAR REQUIRED
1. Safety glasses
2. ESD strap

3
PHYSICAL SETUP
1. Location / mounting arrangements
a. Typically located in the lobby, security desk, machine room, or fire command
room, but not limited to these locations.
b. Must be mounted vertically in an indoor temperature-controlled area.
i. Operating Temp: 0-40° C
2. Electrical requirements & connections
a. External power: 24V
b. External current: Max. 3A
c. Battery Voltage: 12VDC
d. Battery type: Rechargeable 9Ah
3. TELCO line requirements & connections
a. TELCO voltage: 24-52VDC
b. TELCO current: 23mA
4. Installing expansion cards
a. Power must be off prior to installing cards.
b. Install Internal/External cards first, beginning with slot one and installing
additional cards consecutively.
5. Station minimum wiring requirements
a. TELCO to Command Center – 24AWG UTP
b. Command Center to elevator – 24AWG STP; conform to ASME A17.1
c. Command Center to station – 24AWG UTP
d. Command Center to Command Center (future) – 24AWG UTP / 4 pair CAT 5

4
OPERATOR INTERFACE & INITIAL CONFIGURATION
1. Labeled diagram of operating devices and display
1. See diagram below:
SAVE
Enabled when changing settings
STOP
Enabled in site ID recording mode
HOLD
Displays at home screen. Press to
hold current call
EXIT
Enabled in programming menu
JOIN
Displayed on home screen.
Joins a call in progress
MENU
Displayed on home screen.
Access to the settings
BACK
Displays once you are in the
programming menu SELECT KEY
Selects highlighted item
END ALL CALLS
Disconnects all calls in progress
NUMBER PAD
12 key standard dial pad
PAGE ON/OFF
Page all phones connected
to command center
SPEAKER ON/OFF
Enable/disable speaker phone
ARROW KEYS
Scroll up, down, left and right to
highlight desired selection
COVERSATION VOLUME
Increase the in-call volume
MENU VOLUME
Increase the volume locally
012 EXT 012 0
STATUS INFO
Displays the voltage and
current of highlighted line
EXT:012 -047V 000mA
000 EXT 000 0
___ ___________________ _
001 EXT 001 !
002 EXT 002 0
003 EXT 003 0
004 EXT 004 0
005 CAR NO5 0
006 EXT 006 0
007 EXT 007 0
008 EXT 008 1
009 EXT 009 0
010 EXT 010 0
011 EXT 011 0
013 EXT 013 0
014 EXT 014 0
015 EXT 015 X
J OI N
ME N U HOL D
Wu r t e c
S- 3 Command Cent er V1. 0
12:00:00 01/01/2016
HOME SCREEN EXAMPLE
Incoming call
Customized extension label
Line in use
Highlighted line
External line- not connected

5
2. Reading the display
a. Status info and line labels
i. LCD will display EXT on the far left and below that the phone will
display the default extensions.
a. Lines are numbered 001-016 as default.
i. Internal phone lines are always ODD numbers.
ii. External phone lines are always EVEN numbered.
ii. The text in the middle will display either the line name or the voltage
and current of the line if the line names option is disabled.
iii. The text to the far right displays the status of each line.
a. 1 will display if phone line is OFF hook.
b. 0 will display if phone line is ON hook.
c. X will display if phone line is not connected.
d. ! will display if there is an incoming call or call on hold.
b. Color change
i. The Command Center will sense whether an external phone line is
connected to the external card or in use and display a color code for
each. Internal lines will indicate whether on or off hook.
a. Green - shows a good connection to a line and on standby (0).
b. Yellow - shows a line in use/off hook (1).
c. Red - indicates an external card is inserted, but no line is
connected (X) or an incoming call (!).
3. Initial power up
1. Before applying any power, ensure you have all expansion cards properly inserted
in their slots. You should also have all external and internal phone line connections
in place.
2. Ensure output from power supply is ~24V.
3. Upon power up, the Command Center will determine what type of expansion
cards are installed.
i. Internal lines will be displayed with ODD numbered extensions starting
with Line 001 at the top and continuing down to 015 if applicable.
1. Displayed as FXS.
ii. External lines, if installed, will be displayed as EVEN numbered extensions
starting with line 002 at the top and continuing down to 016 if applicable.
1. Displayed as FXO.

6
4. Accessing & configuring programmable parameters
a. Remote programming - All programming options that can be accessed locally can
also be accessed remotely.
i. RESERVED FOR FUTURE RELEASE
a. Command Center - press * to enter programming mode.
b. S3 Communicator - see S3C manual.
b. Recording site message
i. Press MENU button on the left side of the display.
ii. Press SELECT button to access the SITE MESSAGE.
iii. Press SELECT on the highlighted RECORD option and record site ID
message.
a. Press STOP on lower right of display to stop recording.
b. Scroll down to highlight REVIEW and press SELECT to review
recorded message.
iv. Repeat step iii until satisfied with message.
v. To delete message, highlight DELETE and press SELECT.
vi. Press EXIT to go to the home screen or press BACK to return to the menu
screen.
c. Password (RESERVED FOR FUTURE RELEASE)
i. To change password or disable password:
a. Press MENU button on left side of display.
b. Scroll down until you have highlighted PASSWORD.
c. Press SELECT to access password, then change as needed.
i. Once password is changed, you will not be able to
access programming menus without it.
ii. If circumstances arise that the password is lost and the phone cannot be
accessed, you will need to call tech support to reset the password.
d. Line Name menu option
i. Line information defaults to displaying the extension of the line followed
by the line status (voltage and then current).
ii. To change this to display the extension and line name, you will need to
enable line names in the preferences menu.
a. Press MENU button on left side of display.
b. Scroll down until you have highlighted PREFERENCES.
c. Press SELECT to access preferences menu.
d. Scroll down to highlight LINE NAMES and press SELECT.
e. 0 will toggle to 1, enabling the line names to be displayed.

7
f. Press SAVE on right side of display before exiting.
g. To restore line status display, just toggle 0 back to 1.
e. Programmable line name and extension
i. Line names and extension numbers are all programmable with a full
range of alphabet, 0-9, and special characters.
a. To access this function, press MENU button on left side of
display.
b. Scroll down until LINE NAMES is highlighted.
c. Press SELECT to begin changing line names.
i. Highlight the value you would like to change by
pressing the < (LEFT) or > (RIGHT) arrow key.
ii. Change the value by pressing the ^ (UP) or v (DOWN).
iii. Continue these steps until you have reached the
desired designation for this line, and then press SAVE
to store values.
d. Press BACK to return to previous menu or EXIT to return to
home screen.
f. External line display (RESERVED FOR FUTURE RELEASE)
i. The external lines can be configured to be displayed or hidden from user.
a. Press MENU button on the left side of display.
b. Scroll down until you have highlighted PREFERENCES.
c. Press SELECT to access preferences menu.
d. Scroll down to highlight EXTERNAL LINES and press SELECT.
e. 1 will toggle to 0, turning off external line display.
f. Press SAVE on right side of display before exiting.
g. To restore external line display, just toggle 0 back to 1.
5. Initial tests
1. To make sure you have a good telephone line, you can make an outside call from
the Command Center using the keypad. This is a good time to verify emergency
numbers also.
i. Lift handset or press SPEAKER ON/OFF.
ii. Press 9, 9, then the number you wish to dial. If the line is good, you will be
able to connect to an outside line. If the line is bad, or not connected, you
will get a busy tone.
iii. Return handset to receiver or press SPEAKER ON/OFF (if phone was on
speaker).

8
BASIC OPERATION/USE FROM THE COMMAND CENTER
1. Answering a station call
a. Answering a call is very similar to a standard telephone with a speakerphone and
handset options.
i. When the Command Center is ringing, you have the option to pick up the
handset and talk to the party.
1. If you would like to switch to speakerphone, press the SPEAKER
ON/OFF button and place the handset back on the receiver.
ii. You can leave the handset on the receiver and press the SPEAKER ON/OFF
button as well to answer the phone on speakerphone.
1. If you have answered using speakerphone button and want to use
handset, simply lift handset and continue conversation.
b. If the call is from an S3 Communicator, you will need to press 1 to talk to the party
or 2 to listen to the site ID message if the phone is not set to immediate two-way
calling.
2. Calling a station
a. There are multiple ways to call a station from the Command Center:
i. Using SELECT while handset is off hook.
1. Scroll ^ (UP) or v (DOWN) until you have highlighted the desired
extension.
2. Press SELECT on the highlighted extension and wait for an answer.
3. If you would like to communicate on speakerphone, press the
SPEAKER ON/OFF button and then place the handset on the
receiver.
ii. Using SELECT while handset is on the hook.
1. Scroll ^ (UP) or v (DOWN) until you have highlighted the desired
extension.
2. Press SELECT on the highlighted extension and wait for an answer.
3. Call will automatically be on speakerphone.
4. If you desire to use handset just lift it off the receiver and continue
conversation.
3. Ending a station call
a. How you end the call depends on whether the call is on speakerphone or through
the handset.
i. If you are communicating through the handset, you simply place the
handset back on the receiver.

9
ii. If you are communicating through the speakerphone (handset will be on
receiver) then you will need to press SPEAKER ON/OFF which will
disconnect the call.
iii. If you are unsure, pressing the END ALL CALLS button will disconnect all
active calls. This is explained further in the section titled “Ending call with
multiple stations”.
4. Holding a station call
a. Due to code compliance, the process of placing a call on hold may be different
from what you are accustomed to with a call waiting-enabled device. The
operation is embedded in the system to ensure callers will not be unanswered.
i. If you are connected to 1 caller with the Command Center, you will only be
able to place that caller on hold if the phone is on speakerphone.
ii. When another caller is calling in, the HOLD button will become active on
the right side of the display.
iii. Press the HOLD button and 2-way communication will automatically be
enabled with that second caller.
iv. If another call is ringing through, you can press HOLD again and be
connected to that call.
v. See “Answering a call with a call on hold” section for more info on holding
calls.
5. Answering a station call with a call on hold
a. Answering a call while a call is on hold is as easy as pressing HOLD and the next
call in the queue will be answered.
b. You are not able to select which car you talk to when there are multiple calls. The
priority is dictated by the caller that called in first and whether the call has already
been answered. This is executed internally by the Command Center.
c. See “Holding a station call” for additional information.
6. Joining multiple station calls
a. Joining a call or calls is a feature of the Command Center and can be accomplished
by pressing JOIN on the left side of the display for calls that are in progress. This
function does not join two calls together, but rather joins in on a call already in
progress.
i. To join a call, 1 or more phones connected to the Command Center have
to be on an active call.
1. You will be able to see that they are on a call by looking at the
display (the line on a call will be yellow with a “1” on the far right
indicating line is in use).

10
2. Press JOIN to connect the Command Center to the call.
3. You will now be able to communicate with everyone that is active
on this call.
4. You may disconnect from this conversation at any time by hanging
up the Command Center. The calls you joined will stay active until
they have disconnected themselves, or you press the END ALL
CALLS button.
7. Calling multiple stations (paging)
a. Calling multiple stations is accomplished by pressing the PAGE ON/OFF button.
i. The Command Center will ring any phone that is connected to it.
1. This is a one way call only and is for the Command Center to make
announcements.
2. Command center will connect S3 Communicator phones
automatically. Other phones on the line may have to be manually
picked up.
a. S3 Communicator phones set up for line sharing will not
answer a page due to the added menu option required to
reach the phone.
3. The page function will remain “on” until you press END ALL CALLS
to disconnect from all lines that were affected by the page.
a. While page is “on”, placing the handset on the receiver or
pressing SPEAKER ON/OFF will not disconnect the phone
as it typically would in a call. Switch to speakerphone by
placing the handset on the receiver, and switch back to
handset mode by lifting the handset.
8. Ending call with multiple stations
a. To end a call on multiple stations, the easiest and fastest way is to press the END
ALL CALLS button. This of course depends on whether you want disconnect from
one or all of those calls, because pressing that button will end ALL calls.
b. If you just wish to disconnect from one call at a time, then you may do so by
hanging up the phone on a call, which will bring the next call up in the queue to
be answered. This call can be ended by hanging up also and so on down the line
until they have all been ended.
i. You cannot hang up one by one if page was initiated. In this case, you must
END ALL CALLS.