Wyrestorm eX-70-4K User manual

1
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Instruction Manual
eX-70-4K
WyreStorm Low Prole 4K HDBaseT 5Play
Extender Set with 2-Way IR, RS232, POH &
Ethernet (4K: 70m/230ft - 1080p: 100m/328ft)
Thank you for choosing this WyreStorm product.
Please read these instructions carefully before installing to avoid complications later.

2
Technical support: [email protected] EMEA/ROW: [phone]
Contents
CONTENTS, INTRODUCTION AND FEATURES
2. Features
1. Introduction
Get Real. Think Thin.
Pushing technology and design to the limit, the EX-70-
4K extender set supports 4K HDBaseT distribution and
control within an incredibly low prole chassis of just
18mm for a greatly reduced form factor behind even the
slimmest TV mounts to make installation a dream.
Featuring powerful Class A HDBaseT technology, the
EX-70-4K supports the full 5Play feature set including
100m/328ft transmissions of 1080p@60Hz with 48bit
Deep Color, HD multichannel audio, discrete bi-directional
control via IR/RS232 AND Ethernet pass-through all along
Introduction
Features
Safety Precautions
Package Contents
Connection & Operation
i. Typical Application
ii. RJ45 Termination & Distance
iii. Initial Connection
iv. IR/RS232 Control Connection
v. Updating RS232 Settings
Maintenance
Product Service
Panel Descriptions
1
2
3
4
5
6
7
8
9
10
12
13 Mail In Service
Warranty
i. Warranty Limits and Exclusions
Glossary
Disclaimer
Specication
Troubleshooting
FAQs
EDID Settings
14
15
16
11
a single Cat5e/6 cable to display zones.
UltraHD 4K transmissions up to 4096 x 2160 are
supported to 70m/230ft over Cat5e/6 at 30fps with 4K full
chroma sub-sampling color palette of 4K@30Hz 4:4:4 and
4K@60Hz 4:2:0, with greater distances possible using
higher cable specication.
Automatic internal HDCP and manual EDID management
negotiate communication between connected source/
display devices for enhanced compatibility between
source/display devices. Operation status of the units is
illustrated by panel LED indicators for power supply, signal
status for display connection, HDCP in signal, and 5-level
signal indication to visually illustrate transmission strength
assess and help identify potential issues.
Serial control support for compatibility with leading control
systems and switchable RS232 selection for rmware
updates. Improved 12v power connectivity is oered via
threaded DC power ports for standard and locking DC
power plugs on both transmitter and receiver, should it be
required.
WyreStorm 4K HDBaseT solutions oer the features,
exibility and compatibility demanded by modern
integrations while future-proong for tomorrow, combined
with an ease of use and cost-eciency for reliable
distribution and control of digital content over distance
whether in a residential or commercial setting.
For further information on this product and other
WyreStorm ranges, visit our website or download our
latest product guide at wyrestorm.com.
• Extender set capable of HDMI transmission using
single cable Cat5e/6 cable under recommended
conditions*:
- 70m/230ft: 4K video up to 4096 x 2160@30Hz 24bit
True Color with full chroma subsampling color palette
4K@30Hz 4:4:4 or 4K@60Hz 4:2:0**
- 100m/328ft: 1920x1080p HD video @60Hz/48bit
Deep Color
• Supports all high denition resolutions: 4K (UHD &
DCI), 1080p, 1080i, 720p with screen refresh rate
support of 24Hz, 30Hz (4K) 50Hz, 60Hz (1080p and
4K@4:2:0)
• Full 3D compatibility up to 1080p - frame packing/
sequential (Blu-ray) and interlaced stereoscopic
(satellite/ cable broadcasts)
• 5Play compliance - distribution of video (4K UHD &
1080p HD), multichannel HD audio, two-way IR, and
10/100 Ethernet over single Cat5e/6

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SAFETY PRECAUTIONS AND PACKAGE CONTENTS
3. Safety Precautions
WARNING
To reduce the risk of re, electric shock
or product damage:
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FEATURES AND SAFETY PRECAUTIONS
MX0404-QI
• Quick and easy installation – set up in seconds straight out of
the box.
• Simplied ports - Input: HDMI – Output: integrated RJ45
connectors for a single Cat5e/6/7 UTP cable to each display
point for ease of installation.
• Conforms to IEEE-568B standards
• Each HDMI port also supports DVI signals.
• Each Output port can be fed to multiple displays (cascaded).
• Enables up to 4 HDMI video/audio devices to be independently
switched through up to 4 HDMI displays or projectors for
uncompressed digital distribution.
• Each output able to show any connected source simultaneously
regardless of whether the input carries HDCP encryption.
• Rened for Custom Install and Home Theatre Installations.
• Reads and copies EDID from connected devices with additional
EDID configuration through customisable DIP switch settings if
necessary.
• 2k resolution supported.
• Fully 3D compatible – Frame sequential 3D (Blu-ray) and
interlaced stereoscopic 3D (satellite broadcasts etc.)
• Supports all high denition resolutions up to and including
1080p and standard video formats.
• RS232 port.
• Choose from 6 switching modes – infrared remote control, front
panel buttons, local IR, IR call-back, LAN and RS232.
• Simple switching remote control included, which can also be
learned into a universal remote handset to allow the control of
multiple devices from one handset.
• Fully compatible for integration with market leading control systems.
• 4 x IR 3.5mm mini-jack ports for each output to link IR from
control system to control display
• Additional infrared extension port for longer IR connections
• HDMI v.1.3
• Supports 24Bit Colour depth
• Signalling rate of 6.75 Gbps
• Pack comes complete with 1 x 4x4 Matrix with 19” rack
brackets, 4 x 40m IR receivers with mounting brackets, IR
receivers, emitters and a Matrix remote control handset.
Additional features included on the RX-1UTP-IR-40
• Transmits one-way signal together with the HDMI signal over a
single Cat5e/6/7 cable.
• Receivers capable of 1080p transmissions up to 40m (131ft)
under ideal conditions*
• For even greater control and ne tuning, each receiver features
a fully adjustable EQ distance range for optimising the
transmission signal.
2. Features
3. Safety Precautions
1. Do not expose this apparatus to rain, moisture, sprays,
drips or splashes and ensure that no objects containing
liquids are placed on the apparatus, including cups,
glasses and vases.
2. Do not place this unit in a confined space such as
enclosed shelving, cabinets or bookshelves. Ensure the
unit is adequately ventilated.
3. To prevent the risk of electric shock or fire hazard due to
overheating, do not cover the unit or obstruct ventilation
openings with material, newspaper, cardboard or
anything that may restrict airflow into the unit.
4. Do not install near external heat sources such as
radiators, heat registers, boilers or any device that
produces heat such as amplifiers or computers and do
not place near sources of naked flame.
5. Unplug apparatus from power supply during lightening
storms or when unused for long periods of time.
6. Protect the power cable from being walked on, pinched
or restricted in any way, especially at plug connections.
7. Only use attachments/accessories specified by the
manufacturer.
8. Units contain non-servicable parts - Refer all servicing to
qualified service personnel.
WARNING
To reduce the risk of fire, electric shock
or product damage:
• Protection against ESD (electrostatic discharge) included within
the unit to further stabilise transmission.
• LED indications for clear power and video signal selection.
• 5v mains supply included but receivers may be powered through the
USB port of the display using Wyrestorm USB to 5v power adaptor)
• Fully cascadable to further lengthen transmission.
*NOTE: ideal conditions denote cable run is within
specified distance range of product, no electrical
interference, the use of straight cable runs with no bends
or kinks and no patch panels or wall outlets used. Please
be advised that the presence of any of these factors in
your installation may compromise bandwidth and signal
strength. For longer transmission distances, RS232 control
and Ethernet pass-through, please see our full HDBaseT
or HDBT Lite range of matrices, transmitters, receivers and
extender sets.
USB to 5V Cable
Part Number CAB-USB-5V
• Multichannel audio supports 7.1 DTS Master HD and
Dolby True HD
• Bidirectional PoH (Power over HDBaseT) allows
transmitter to power receiver or receiver to power the
transmitter – mains power supply only required to one
device
• Transmits discrete wide-band bidirectional IR control
and serial commands together within the HDMI signal
over a single Cat5e/6
• Robust Class A HDBaseT technology for stable
transmission resistant to electrostatic and
environmental interference compared to conventional
UTP distribution
• Adjustable EDID management for preset, stored or
recalled settings to negotiate communication between
connected source/display devices for enhanced
compatibility between source/display devices
• Switchable RS232 port for control or rmware update
• Threaded bushings allow use of both standard and
locking DC power plugs
• Phoenix port for alternative power connection
• Five-level LED signal strength indication for visual
status of transmission power between transmitter and
receiver.
• Further LED indication for power supply to units,
correct unit operation, and presence of HDCP within
signal.
• Cable termination follows IEEE-568B standards
• HDMI V1.4
• HDCP 2.2 compliant
• Low prole chassis of 18mm/0.7” for easier, more
convenient installations behind screens at display
zones
• Automatically adjusts feedback, equalization and
amplication of signal for easy installation
• Energy ecient universal power supply included
• Mounting brackets and IR connections included
*Recommended transmission conditions denote a
cable run within specied distance range of product,
no electrical interference, the use of straight cable
runs with no bends or kinks and no patch panels
or wall outlets used. Please be advised that the
presence of any of these factors in your installation
may compromise bandwidth and signal strength.
**Further distribution distance of 100m/328ft
possible using Cat6a/7
1. Do not expose this apparatus to rain, moisture,
sprays, drips or splashes and ensure that no
objects containing liquids are placed on the
apparatus, including cups, glasses and vases.
2. Do not place this unit in a conned space such as
enclosed shelving, cabinets or bookshelves.
Ensure the unit is adequately ventilated.
3. To prevent the risk of electric shock or re hazard
due to overheating, do not cover the unit or
obstruct ventilation openings with material,
newspaper, cardboard or anything that may restrict
airow into the unit.
4. Do not install near external heat sources such as
radiators, heat registers, boilers or any device that
produces heat such as ampliers or computers and
do not place near sources of naked ame.
5. Unplug apparatus from power supply during
lightening storms or when unused for long periods
of time.
6. Protect the power cable from being walked on,
pinched or restricted in any way, especially at plug
connections.
7. Only use attachments/accessories specied by the
manufacturer.
8. Units contain non-servicable parts - Refer all
servicing to qualied service personnel.
1 x TX-70-4K Transmitter
1 x RX-70-4K Receiver
1 x 12V / 2A DC Power Supply
2 x 3.5mm Phoenix Male Connector (2 pin)
2 x 3.5mm Phoenix Male Connector (3 pin)
2 x IR Emitter
2 x Wide-band IR Receiver (30KHz~50KHz)
2 x Pair of Mounting Brackets
1 x Quickstart Guide and Full Manual downloadable from
product page at wyrestorm.com
4. Package Contents

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SPECIFICATIONS
5. Specications
Input Transmitter: 1 x HDMI IN Receiver: 1 x HDBaseT
Input Signal Type Transmitter: HDMI 1.4a with 4K Receiver: HDBaseT
Input Resolution Support 480i, 576i, 480p, 576p, 720p, 1080i, 1080p @ up to 60Hz
3840 x 2160 @ 30Hz 4:4:4, 4096 x 2160 @ 30Hz, 4:4:4, 4K @ 60Hz 4:2:0
Input Video Level 0.5 - 1.2V p-p
Input DDC Signal 5 volts p-p (TTL)
Output Transmitter: 1 x HDBaseT OUT Receiver: 1 x HDMI OUT
Output Signal Type Transmitter: HDBaseT Receiver: HDMI 1.4a with 4K
Output Resolution Support 480i, 576i, 480p, 576p, 720p, 1080i, 1080p @ up to 60Hz
3840 x 2160 @ 30Hz 4:4:4, 4096 x 2160 @ 30Hz, 4:4:4, 4K @ 60Hz 4:2:0
Video Impedance 100Ω
Maximum Pixel Clock 297MHz
Audio Multichannel digital audio supporting 7.1 DTS Master HD and Dolby True HD
3D Frame packing/sequential (Blu-ray), Interlaced stereoscopic (satellite/cable broadcasts)
Operating Temperature 32°F to 95°F (0°C to 35°C) 10% to 90%, non-condensing
Storage Temperature -4°F to 140°F (-20°C to 70°C) 10% to 90%, non-condensing
Power Supply 12v 2A DC
Power Consumption ≤16W (Pair)
ESD Protection ±8 kV (Air-gap discharge) ±4 kV (Contact discharge)
Surge Protection Voltage: ±1 kV (Ten times respectively positive / negative voltage)
Electrical Fast Transient/Burst Data communication cord:2 kV Power cord : 2 kV
Cable Type Range Supported Video
Cat5e/6 100m/328ft
70m/230ft
1080p @ 60Hz 36bit
1080p @ 60Hz 48bit
1080p @ 60Hz 3D
4K @ 30Hz / Chroma sub rate 4:4:4
4K @ 60Hz / Chroma sub rate 4:2:0
Cat6a/7 100m/328ft 1080p @ 60Hz 36bit
1080p @ 60Hz 48bit
1080p @ 60Hz 3D
4K @ 30Hz / Chroma sub rate 4:4:4
4K @ 60Hz / Chroma sub rate 4:2:0
Dimensions (WxHxD) 232mm x 18mm x 93mm / 13” x 0.71” x 3.67” (depth excludes connectors)
Weight Transmitter: 0.52kg/1.15lbs
Receiver: 0.50kg/1.1lbs
Certiication CE, FCC, RoHS
Technical
Cable Specications
NOTE: WyreStorm recommends use of straight-through Category cables wired to 568B standard.
General

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6. Panel Description
PANEL DESCRIPTIONS
Transmitter
1
6
4
9
27
5
10
11
12
13
38
SET Switch - Enables/disables the Long Cable Mode,
updates/debugs/pass-through the device. See EDID
section for details
EDID Switch - EDID DIP Switch for manual adjustment of
EDID settings. See EDID section for details
Power LED - On: transmitter powered on - either by mains
or via remote PoH (static light)
O: transmitter is powered o – no power to unit either by
mains or remote PoH
Status LED - Flashing Slowly: transmitter functioning
correctly
O: transmitter not functioning correctly
HDCP LED - On: HDCP video being transmitted
Flashing Quickly: Non-HDCP video being transmitted
LINK LED - 5-level LED denotes signal strength between
HDBaseT devices – more LEDs lit equals a stronger signal
detected
NOTE: If all LEDs are lit the signal is perfect. Fewer
LEDs lit indicate decreasing signal quality, and
possible issues with transmission that should be
investigated.
Troubleshoot cables and connections if no/one LED is
lit or poor signal quality is experienced.
Power - 12V DC power input
- threaded port for standard or locking connection
- two-pin phoenix port for additional power connection
HDBT OUT - Connects to HDBT IN port of receiver
HDMI IN - Connects to an HDMI source
IR RX - Connects to IR receiver positioned near display
device to enable control of source from display location
NOTE: can also connect CAB-IR-LINK if using control
system
IR TX - Connects to IR emitter attached to display device
to enable control of source from display location
RS232 - 3 pin RS232 for serial control and rmware
update
ETHERNET - For internet connection to display
1 2 3 4 5 6
87 910 11 12 13

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PANEL DESCRIPTION AND TYPICAL APPLICATION
7i. Typical Application
NOTE: Source device MUST be 4K to
transmit and receive 4K at a 4K display.
DISPLAY OUTPUT
SOURCE DEVICE
Mains
power*
Mains
power*
Cat5e/6 4K: 70m / 1080p: 100m
2-WAY
ir tx
cable
ethernet
cable
hdmi
hdmi
ir tx cable
ir rx
cable
Cab-ir-link
COntrol
System NOTE: Although WyreStorm products
are tested with Cat5e, we recommend
Cat6 due to increased bandwidth and
improved capacity for handling large
transmissions along a single cable.
* Local power only required to one unit - PoH function powers unit at other location
SErial Control
/ Firmware update
SErial
Control
/ Firmware
up date
Wifi Router
Receiver
1
6
4
9
2
7
5
10
11
12
3
8
Mode - Enables rmware of receiver to be updated
Normal: unit operation and RS232 control
(recommended position)
Update: unit operation and RS232 rmware update
mode (control functionality will not be possible on this
setting. Return to Normal after updating)
Power LED - On: receiver powered on - either by mains or
via remote PoH (static light)
O: receiver is powered o – no power to unit either by
mains or remote PoH
Status LED - Flashing Slowly: receiver functioning
correctly
O: receiver not functioning correctly
HDCP LED - On: HDCP video being transmitted
Flashing Quickly: Non-HDCP video being transmitted
LINK LED - Indicates signal link between devices.
Power - 12V DC power input
- threaded port for standard or locking connection
- two-pin phoenix port for additional power connection
HDBT IN - Connects to HDBT OUT port of Transmitter
HDMI OUT - Connects to display device
IR RX - Connects to IR receiver positioned near display
device to enable control of source from display location
IR TX - Connects to IR emitter attached to display device
to enable control of source from display location
RS232 - 3 pin RS232 for serial control and rmware
update
ETHERNET - For internet connection to display
1 2 3 4 5
768910 11 12

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4
RJ45 TERMINATION & CAT5E/6 CABLE DISTANCE AND INITIAL CONNECTION
5
1
2
7ii. RJ45 Termination & Cat5e/6 Cable Distance
!
3
!
!
!
!
Cat5e/6 Wiring Guide
The quality of termination
for every RJ45 is essential.
Poor terminations leads to intermittent performance and
longer install times.
7iii. Initial Connection
Ensure distribution is within distance capabilities of the device and if using an UHD device that 4K
source/display are inputting/outputting compatible signals (see Specification for more on the capabilities of
this device).
70m/230ft @ 4K and 100m/328ft @ 1080p are maximum transmission distances for this model over
recommended transmission conditions including straight cable runs with no electrical interference, bends,
kinks, patch panels or wall outlets. If any of the above is a factor in your installation, transmission range
may be affected – take care to avoid where possible.
We strongly recommend using supplied mounting brackets to secure the receiver to a flat surface
behind/near the display device.
Sudden movement of these devices could lead to loss of picture/sound if connections become loose or
strained, resulting in unnecessary service call-backs.
Always use good quality HDMI V1.4 and Cat5e/6 (or higher) cables correctly terminated – we
recommend using WyreStorm Express HDMI cables.
Connect an HDMI source to HDMI IN of the TX-70-4K transmitter.
Connect a Cat5e/6 cable of no more than 70m/230ft for 4K or 100m/328ft for 1080p between the HDBT OUT of
the TX-70-4K Transmitter to the HDBT IN of the RX-70-4K Receiver.
Connect the HDMI display device to the HDMI OUT of the RX-70-4K Receiver.
Add the included 12v power supply to the either the TX-70-4K or RX-70-4K depending on which location you
would like to remotely power via PoH. The PoH function carries power along the length of the cable one-way to power
the Receiver. No additional power supply is required at the display end of the cable run.
NOTE 12v DC power inputs are featured on both TX-70-4K and RX-70-4K for mains power supply, but
only one PSU is required to power both units. Should the cable be too weak to carry remote power either
replace cable for sufficient quality or contact you dealer for an additional PSU to locally power the remote
device (optional PSU is not supplied)
Check Power, Status, HDCP & Link lights are illuminated on both units to indicate successful connection (see
Panel descriptions for LED information)
This model is designed for point-to-point extension only – it is not intended to be cascaded.
Cat5e/6 Cable Performance Guide EX-70-4K
0ft 328ft32ft 65ft 98ft 131ft 164ft 197ft 230ft 262ft 295ft
0m 100m
10m 20m 30m 40m 50m 60m 70m 80m 90m
4K Transmission HD Transmission

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IR/RS232 CONTROL CONNECTION AND UPDATE RS232 SETTINGS
!
1
2
3
7v. Update RS232 Settings
1
2
3
!
7iv. IR/RS232 Control Connection
For two-way IR control of connected sources and displays from either location, first, connect IR transmitters to the
IR TX ports of the TX-70-4K Transmitter and RX-70-4K Receiver.
Firmly attach the IR emitter eye directly over the infrared receiving sensors of the devices to be controlled (source
at Transmitter location, and display at receiver location). Location of the emitter eye on the device may need to be
adjusted to achieve best IR performance.
NOTE If unsure of positioning, IR sensors can be located on devices by shining a flashlight onto the fascia
of the device – the IR sensor should be identifiable as a small round sensor behind the panel. Consult your
device manufacturer handbook if difficulties are experienced.
Insert IR receivers into the IR RX ports of the RX-70-4K Receiver and TX-70-4K Transmitter
At both display and source locations, position the IR receiver on or near the device to be controlled, ensuring a
clear line of sight to the remote handset used to control it.
NOTE For an RS232-based system allowing serial commands to be sent from the source to display device,
simply connect a straight-through RS232 cable between the RS232 port of the transmitter and the control
system, and the RS232 port of the Receiver and the RS232 controlled device.
For serial control via the RS232 port, please ensure the RS232 MODE switch on the Receiver is set to
NORMAL. The Update setting is reserved for firmware updates - RS232 control of will not be possible when
the switch is set to UPDATE.
To update the firmware on the EX-70-4K extender set:
Move the MODE switch to the Update setting for the receiver to enter Firmware Update Mode
Connect a Serial-to-USB cable from the RS232 port of the RX-70-PP to a computer and run VS010 R X Firmware
Update batch file.
Once the update has been completed, be sure to return the MODE switch to the Normal position for RS232
control signal transmission to be passed.
NOTE Connect RS232 cables to the RS232 port of the Receiver to form one extension cable.
Ensure the RS232 MODE switch on the Receiver is returned to Normal after updating. Although the
extenders will transmit audio/video signals, RS232 control between the devices of will not be possible when
the switch is set to Update mode.

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EDID SETTINGS
!
!
8. EDID Settings
1 2 3
ON
1 2 3
ON
1 2 3
ON
1 2 3
ON
1 2 3
ON
1 2 3
ON
Distribution of 4K and HD signals through the extenders
requires mutual communication or ‘handshake’ between
source and display. If there is any disparity between the
two, successful transmission becomes problematic.
The EX-70-4K comes equipped with DIP settings and
EDID management for adjustment of extender settings to
encourage communication between INPUT and OUTPUT
devices. If installation compatibility issues arise, check the
settings on your connected devices and adjust the DIP
settings as required.
Changes to the DIP switch settings should
be made with the units OFF, ideally with all power
cables and HDMI leads and UTP cables removed
to guard against electrostatic build up that may
damage your system. DO NOT HOTSWAP your
cables when changing DIP SETTINGS.
ALL changes to the DIP settings become effective
upon powering ON the extender.
NOTE EDID switches marked in grey have no
function for the setting so can be in any position.
SET
RS232 Pass-Through (DEFAULT)
Enables RS232 signals to be passed in
this setting.
HDBaseT Update
This setting allows updates to be made
specifically to the Valens chip if/when
released by the chip manufacturer.
MCU Update
Allows updates to be made to the MCU
to address any function/performance
issues.
Long Cable Mode On
Activates Long Cable Mode to enable
transmission of distances of up to
140m/439ft under certain conditions*.
*Long Cable Mode is limited to 1080p @ 60hz with color
depth of 24bit and removes HDCP from transmissions.
This setting is intended for isolated cases where excessive
distance or inferior quality of the cable is impacting
successful signal transmission.
NOTE This setting not recommended as a default
means for further extending transmission beyond
distances stated in the Specification of this manual
HDCP is legally required to be included within
transmissions of certain content.
Long Cable Mode Off
Deactivates Long Cable Mode if
previously activated - transmission
capability of the device will revert to
standard distances as stated in the
Specification section of this manual.
EDID
Copy Detected Display (DEFAULT)
EDID of source mirrors that of the display
device for successful EDID handshake to
take place.
4K Stereo
Set to 4Kx2k video and stereo audio
in this position. After changing the DIP
setting, powercycle the unit for EDID
settings to take effect.
1080p Stereo
Set to 1080p video and stereo audio in
this DIP position. After changing the DIP
setting, powercycle the unit for EDID
settings to take effect.
1080i Stereo
Set to 1080i with stereo audio in this
position. Useful in instances where an
old/lower quality/cost display device
is being used that cannot support full
1080p resolution.
After changing the DIP setting,
powercycle the unit for EDID settings to
take effect.
1 2 3
ON
1 2 3
ON
1 2 3
ON

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TROUBLESHOOTING
1080p 5.1
Set to 1080p video and 5.1 multichannel
audio supporting Dolby/DTS in this DIP
position. After changing the DIP setting,
powercycle the unit for EDID settings to
take effect.
1080p 7.1
Set to 1080p video and 7.1 multichannel
audio supporting Dolby/DTS in this DIP
position. After changing the DIP setting,
powercycle the unit for EDID settings to
take effect.
Remaining settings
no function (reserved
for future update
NOTE The TX-70-4K also has the SET and EDID
settings printed on the base of the unit.
1 2 3
ON
1 2 3
ON
9. Troubleshooting
Generally, the majority of AV distribution installation
issues are either caused by minor connection
errors, communication problems between devices,
or when the transmission of high signal bandwidth
is attempted using insufficient cable. Should you
encounter any technical difficulties when installing
and configuring the matrix, we are confident
solutions can be found by working through the
following troubleshooting checklist before seeking
alternative technical support.
No Picture or Poor Quality Picture
1) If possible, always use test equipment prior to
installation and to troubleshoot any problems.
2) Power – are your Transmitter and Receiver powered
with correct LED indication?
The EX-70-4K features 2-way PoH to remotely power
either receiver or transmitter from your selected location
so no additional power supply is required for the PoH
receiving device.
Note: mains power is required at one location to remotely
power the other. Please use power supply included.
3) Check display device supports HDCP, is switched to
the correct source input mode and is compatible with the
receiver - if any issue is suspected, replace display device
with another model.
4) Distance – Is the cable too long for the signal to
be transmitted effectively? The HDBaseT classification
used within the EX-70-4K allows transmission of 4K up
to 70m/230ft and 1080p up to 100m/328ft. Ensure the
cable distance matches the project requirements and is
well within the maximum transmission distance of the
signal.
5) Cable Joins – Joins in the cable run or RJ45
connectors can impact on signal strength, resulting in
reduced transmission that may manifest itself in incorrect
picture quality, picture dropping out or a complete lack of
picture
6) Cable Choice and Signal Reduction – Are stranded
patch leads being used as interconnects between patch
panels or wall outlets? CCA (Copper Clad aluminium)
cables being used? These can reduce transmission
rates by up to 40% – we recommend solid core straight
through with minimum connections used wherever
possible.
7) Correct connection – It may seem obvious but
double check all UTP, HDMI, power and IR cables are
connected to the correct ports.
Note: Even a fraction off can be the difference between
a perfect picture and a blank screen. Double check all
connections are firmly made in the correct ports.
8) Check LED indication on Receiver for confirmed
operation. Are LEDs on and/or behaving properly (static
or blinking - see Panel Description for details on LED
indication). If LEDs are not correctly lit, connections,
cable/terminations, interference , distance etc. should be
investigated. Swap cables out if necessary.
9) Cable wired to 568B standard? Is the cable wired
1 2 3
ON
1 2 3
ON

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US/CAN/MEX: [phone] Toll Free Technical Support: +1-844-280-WYRE (9973)
TROUBLESHOOTING
and terminated correctly and are those terminations
connected to the correct ports? Incorrect wiring and
termination will result in unstable operation or a blank
screen.
10) Electrical interference – HDBaseT is less
susceptible to interference compared to regular
transmissions but the location of cables and devices
should be considered - could any form of interference
be generated? If so, attempt to remove the source of
electrical interference or move the cable run to decrease
the effects of the interference.
11) Is a picture achieved when connecting the
source directly to the display? If not then the problem
could lie with the input or output device rather than the
means of distribution i.e. the display rather than cable,
transmission device or receiver itself.
12) HDMI lead condition and quality – HDMI cables
and connectors are delicate and can be damaged much
easier than component or coax cable. Furthermore,
lead quality varies dramatically, particularly in budget
price brackets. We recommend WyreStorm Express
high speed HDMI cables. Swap HDMI leads and check
operation – damage to or quality of your leads could be
the problem. If in doubt, swap them over. Always take
care inserting and extracting your HDMI from ports so as
not to damage the connectors or ports.
13) Picture speckles/HD ‘noise’ – represents a poorly
established signal that may be caused by poor quality or
excessive HDMI cable lengths. Turn off all equipment and
swap out signal carrying HDMI cables and/or extender
units for those known to be functioning correctly to rule
out issues with cables or hardware.
HD Noise (NO image) may be an HDCP Issue between
the source and display but poor cabling can also cause
this due to poor communication.
14) Blu-ray: 3D – is the equipment used 3D enabled/
compatible? Is a 3D disc being played in a 3D enabled
Blu-ray player or through a compatible AV receiver?
15) 4K - Are you trying to pass a 4K signal? Ensure
connected devices are 4K enabled, correctly configured
and outputting compatible transmissions.
4K resolution - ensure all connected devices are
compatible with the UHD or DCI resolutions being
transmitted. See Specification section for more details.
1080p - 1920x1080p, 60Hz (if problems are experienced
at 60Hz, try lowering to 50Hz).
Combined 4K/HD distributions - a WyreStorm EXP-CON-
4K-DD scaler may be required between receiver and
display to scale down 4K transmissions to 1080p 24fps
for HD screens and upscale 1080p to 4K 30Hz for UHD
displays.
16) Colour distortion – a pink or green screen indicates
an incompatibility between colour spacing formats – the
commonly used RGB or YUV used by older displays.
Some sources allow switching between RGB and YUV
which may solve any colour problems. If not, try changing
the HDMI cable between the source and the matrix to rule
out defective cabling.
No Sound or Poor Quality Audio
Audio is transmitted within the video signal – there is no
separate audio track – so generally a problem with sound
will be accompanied by a problem with picture. However,
if technical issues with audio are experienced, the cause
is typically communication between sources, displays
and/or AV receiver settings.
1) Have specific speaker sets or zones been
enabled? Some AV receivers allow individual speaker
selections assigned to specific zones in the set up so
check the speakers used are fully connected to the
amplifier and correctly assigned within the system set up.
It may be an EDID issue in that the source reads the audio
EDID from the display and only requests two channel
audio.
The EX-70-4K features EDID management to handle
EDID disparity between source/display or AVR. See
EDID section of this manual or contact WyreStorm Tech
Support for assistance if difficulties are experienced.
Note: If problems are experienced when an AV receiver is
used, the cause is usually the settings of the AVR itself.
Refer to the AVR manufacturer’s guidelines on the correct
settings to use for your requirements.
2) Consistency of audio output between devices –
Is there any discrepancy between the audio output of the
source, the audio or zonal settings of the AV receiver and
the speaker configuration used needed for successful
audio replication? If outputting 7.1, make sure all devices
connected are also outputting 7.1

12
Technical support: [email protected] EMEA/ROW: [phone]
FAQ
10. FAQ
Note: Occasionally with some sources, the device
settings allow the specification of audio output
through a TV or an HDMI port. If using an AV
receiver, check the HDMI output option is selected.
3) Do all the local sources work through the AV
receiver?
Check the operation of each source individually.
Bandwidth
1) If using a graphics-based source (such as a PC/Mac/
media server), make sure the source resolution is correctly
set to the maximum capabilities of the devices:
4K - Supported resolutions - consult Specification section
5 of this manual for details on supported resolutions
1080p - 1920x1080p, 60Hz or 50Hz
Higher resolutions available for graphics-based systems
require higher bandwidth that may affect transmission of
signals as well as incompatibility with devices.
IR
1) Check emitters at the IR TX transmitter end
and receivers at the IR RX receiver end – are they
connected to the correct ports
2) Is the emitter correctly positioned on the source?
Fix the emitter directly over the infrared sensor of the
source and attach using the adhesive backing.
Note: Locate the infrared source sensor by using a
flashlight to find the sensor within the fascia of the
source display. If necessary, secure the emitter over
the sensor with a small amount of contact adhesive.
3) Is the remote handset powered and sending a
signal?
Note: IR is invisible to the naked eye, so use a digital
camera/phone camera to check the remote signal – point
the camera at the remote control when pressing a button.
The remote transmitter can be seen flashing to indicate a
signal being sent. Replace batteries if flashing is not seen
on the digital camera screen.
4) IR dropout issues can be due to exterior influences
emitting infrared radiation that can interrupt IR signals.
Ensure emitters and receivers are away from the following
causes of IR interference:
• Direct sunlight
• Fluorescent lighting (on cold start up)
• Halogen lighting
• Plasma screens
5) UTP Termination Issues – ensure cables and RJ45
terminations are correct and in good condition at
both transmitter and receiver ends to see if control is
established. If so, a possible re-termination of the cable
could remedy the problem.
6) Are WyreStorm emitters and receivers being used?
The use of third party products/magic eyes may not be
compatible. Always use WyreStorm components included
with your purchase.
7) If problems persist, swap out the IR emitters and
receivers to rule out faults with the units themselves. Use
emitters you know are fully operational to test working
condition.
8) Should IR remain unresponsive, turn off and disconnect
all cables from devices one at a time to assess if one
location in particular is the problem. If so, run new cables
directly to the display – if this fixes the problem, it is likely
that electromagnetic interference/damage to the cable
somewhere along the run is causing the IR signal to drop
out. Investigate and remove EM interference from the run
or replace damaged UTP cable.
Cat5e or 6?
While our equipment is tested and graded to Cat 5e
cable standard; tests have shown that better results are
achieved when using Cat6 cable.
The lower AWG (American Wire Gauge) uses thicker
copper cores ensure better signal transfer/Transmission
rates. Newly installed cabling should always conform to
Part P Regulation and BS 7671 (17th Edition), and should
be terminated to 568B standard.
Can I use a single Cat 5e/Cat 6 cable?
Although conventional transmission used to be
considered two Cat5e cables for video, audio and control,
HDBaseT transmission only requires a single cable.
All features found with dual cable transmissions are
supported with HDBaseT, with addition of RS232 serial
control, Power and Ethernet passed along a single
Cat5e/6/7, depending on feature set/model of product

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US/CAN/MEX: [phone] Toll Free Technical Support: +1-844-280-WYRE (9973)
How far can the signal travel?
Under recommended transmission conditions WyreStorm
HDBaseT receivers will operate at 70m or 100m
(4K/1080p) depending on the model used.
Recommended conditions denotes no electrical
interference, straight cable runs with no bends or kinks
and no patch panels or wall outlets. If some of the above
are factors in your installation then signal strength and
bandwidth can be compromised.
What about 3D?
All our matrix switches and the majority of our extender
products will pass-through a 3D Blu-ray signal.
How do I control the sources?
All of our HDMI distribution products support IR pass-
through from point-to-point extender sets to AMP and
HDBaseT matrices. Most of the range now supports
wideband IR meaning it is compatible with any IR device
available on the market. Our PP and HDBaseT matrix
range (Cat 5e/Cat6) has IR pass-through from each of the
outputs and has discrete IR outputs at the switch end,
meaning you can have multiple identical sources yet the
IR would be routed only to the applicable source.
Do I need power at the TV end?
It depends on the WyreStorm device. Products with
one-way PoH or PoE technology require local power
at the Transmitter end to power the Receiver remotely,
but products with two-way PoH or PoE can be locally
powered at either the Transmitter OR Receiver ends,
depending on which location offers best power availability.
Products without PoH or PoE technology require local 12v
or 5v DC power at both ends for both units to operate.
Check your instructions carefully for details.
Are WyreStorm products compatible with HDMI 1.4?
HDMI 1.4 refers to a list of ‘features’ that a device is
capable of supporting, including Ethernet channel, return
audio channel, 3Detc. Due to the continuously evolving
nature of the technology, HDMI Licensing LLC have now
decided to simplify terminology by testing and referring to
cable in terms of STANDARD or HIGH-SPEED rather than
in generations 1.3, 1.4 etc.
• STANDARD (or “category 1”) HDMI cables perform
at speeds of 75Mhz or up to 6.75Gbps, which is the
equivalent to a 720p/1080i signal – These HDMI cables
are NOT recommended.
• All WyreStorm equipment support HIGH-SPEED
(or “category 2”) HDMI cables that have been tested
to perform at speeds of 340Mhz or up to 10.2Gbps,
which is the highest bandwidth currently utilised over
an HDMI cable and can successfully handle 1080p
signals including those at increased colour depths and/
or increased refresh rates from the Source. High-Speed
cables are also able to accommodate higher resolution
displays, such as WQXGA cinema monitors (resolution of
2560 x 1600).
What about screens with different resolution
capabilities?
When sending a signal point to point a TV will
communicate it’s capabilities to the source, then the
source will output a suitable signal that compatible (i.e.
1080p Stereo audio). If you were to use a matrix switch
with three 1080p screens and one 1080i screen, the
resultant image would be1080i across all screens. The
matrix switches do not scale per output but instead
negotiate with the source a signal that all screens are
capable of supporting.
For combined 4K and 1080p HD distributions, a
WyreStorm EXP-CON-4K-DD scaler between receiver
and display is required to scale down 4K transmissions
to 1080p 24fps for HD screens and upscale 1080p to 4K
30Hz for UHD displays.
See wyrestorm.com for more details
How does the Transmission device handle HDCP?
HDCP (High-bandwidth digital Copyright Protection)
is a feature built in to HDMI devices to prevent theft of
or illegal distribution of HD content. Unlike competing
products, WyreStorm equipment are legal and comply
with HDCP regulations.
They do this by assigning a “key” to any display
connected to the device. HDCP “keys” are assigned to a
display when connected to a HDMI device normally. This
doesn’t change when connecting to an extender, receiver
or matrix switch; rather keys are duplicated or more are
assigned.
I can get 1080i but not 1080p, or 4K but not 1080p at
a TV location
Firstly, ensure that your cables are of good quality and
within the distance supported by the product.
Then check both the source is capable of outputting the
higher resolution and that the TV supports that screen
resolution.
If this is the case then EDID management on the units
may be required to provides a successful “send and
receive” to ensure swift and stable EDID negotiation
13
FAQ

14
Technical support: [email protected] EMEA/ROW: [phone]
MAINTENANCE, PRODUCT SERVICE, MAIL-IN-SERVICE AND WARRANTY
14
14ii. Warranty Limits &
Exclusions
between the source and display. See EDID and
Troubleshooting sections for more tips on problem
solving.
I cannot get a signal from my A/V receiver along a
Cat 5e extender set
Check to ensure that the A/V Receiver isn’t adding CEC
(HDMI Control Protocol) to the outgoing signal, this can
sometimes have an effect on the HDMI signal.
Clean this unit with a soft, dry cloth only. Never use
alcohol, paint thinner or other harsh chemicals.
1. Damage requiring service: This unit should be
serviced by a qualified service personnel if:
• The DC power supply or AC adaptor has been
damaged.
• Objects or liquid have gotten into the unit.
• The unit has been exposed to rain.
• The unit does not operate normally or exhibits a marked
change in performance.
• The unit has been dropped or the cabinet damaged.
2. Servicing Personnel: Do not attempt to service the
unit beyond that described in these operating instructions.
Refer all other servicing to authorised servicing personnel.
3. Replacement Parts: When parts need replacing,
ensure parts approved by the manufacturer are used
– either those specified by the manufacturer or parts
possessing the same characteristics as the original parts.
Be aware – unauthorised substitutes may result in fire,
electric shock, or other hazards and will invalidate your
warranty.
4. Safety Check: After repairs or service, ask the service
personnel to perform safety checks to confirm the unit is
in proper working condition.
When shipping the unit, carefully pack and send it
prepaid, with adequate insurance and preferably in the
original packaging.
Please include a document or letter detailing the reason
for return and include a daytime telephone number and/or
email address where you can be contacted.
If repair is required during the limited warranty period,
the purchaser will be required to provide a sales receipt
or other proof of purchase, indicating date and location
of purchase as well as the price paid for the product.
The customer will be charged for the repair of any unit
received unless such information is provided.
Should you feel your product does not function
adequately due to defects in materials or workmanship,
we (referred to as “the warrantor”) will, for the length of
the period indicated below (starting from the original date
of purchase) either:
a) Repair the product with new or refurbished parts.
or
b) Replace it with a new or refurbished product.
Limited warranty period:
All WyreStorm products are covered by a 3 year PARTS
and LABOR warranty. During this period there will be no
charge for unit repair, replacement of unit components or
replacement of product if necessary.
The decision to repair or replace will be made by the
warrantor. The purchaser must mail-in the product during
the warranty period. This limited warranty only covers the
product purchased as new and is extended to the original
purchaser only. It is non-transferable to subsequent
owners, even during the warranty period.
A purchase receipt or other proof of original purchase
date is required for the limited warranty service.
1. This Limited Warranty ONLY COVERS failures due
to defects in materials or workmanship and DOES
NOT COVER normal wear and tear or cosmetic
damage.
The limited warranty also DOES NOT COVER damage
that occurs in shipment or failures caused by products
14i. Warranty
13. Mail-in-service
12. Product Service
11. Maintenance

15
US/CAN/MEX: [phone] Toll Free Technical Support: +1-844-280-WYRE (9973)
WARRANTY LIMITS & EXCLUSIONS, GLOSSARY AND DISCLAIMER
15
14ii. Warranty Limits &
Exclusions
not supplied by the warrantor, failures resulting from
accident, misuse, abuse, neglect, mishandling,
misapplication, alteration, incorrect installation, set-up
adjustment, implementation of/to consumer controls,
improper maintenance, power line surge, lightening
damage, modification, service by anyone other than
a manufacturer-approved service centre or factory-
authorised personnel, or damage attributable to acts of
God.
2. There are no express warranties except as listed
under “limited warranty coverage.” The warrantor
is not liable for incidental or consequential damage
resulting from the use of this product or arising out
of any breach of this warranty.
For example: damages for lost time, the cost of having a
person/persons remove or re-install previously installed
equipment, travel to and from service location, loss of or
damage to media, images, data or other recorded/stored
content. The items listed here are not exclusive, but are
for illustration only.
Parts and service not covered by this limited warranty
are not the responsibility of the warrantor and should be
considered the responsibility of the individual.
WYRESTORM PUBLICATION DISCLAIMER
The material contained in this document consists of
information that is the sole property of WyreStorm. This
document is intended to provide information to allow
interfacing to the relevant WyreStorm equipment by third
party products.
WYRESTORM IS NOT RESPONSIBLE FOR
MALFUNCTIONS AND/OR THE IN-OPERABILITY
WHICH MAY BE CAUSED BY THE APPLICATION
OF THIS INFORMATION, WHETHER EXPECTED OR
NOT.
WyreStorm reserves the right to change software, control
codes and specifications without notice.
WyreStorm will not be liable for any use of this information
or any changes it may make to those products. The use
of this information constitutes an agreement by the user
to these limitations and exclusions.
15. Glossary
Acronym Complete Term
AC Alternating Current
COM Communication Port
DHCP Dynamic Host Conguration Protocol
DIP Dual In-line Package
DTS Digital Theater Systems
DVD Digital Versatile Disc
EDID Extended Display Identication Data
GUI Graphical User Interface
HD High Denition
HDCP High-bandwidth Digital Content Protection
HDMI High Denition Multimedia Interface
IR Infrared
LAN Local Area Network
LED Light Emitting Diode
LPCM Linear Pulse-code Modulation
PC Personal Computer
PCM Pulse-code Modulation
TV Television
UART Universal Asynchronous Receiver/
Transmitter
16. Disclaimer

16
Technical support: [e-mail] EMEA/ROW: [phone]
wyrestorm.com
WyreStorm Oces
North America Oce: 23 Wood Road, Round Lake, NY 12151
Tel: [phone]
EMEA Oce: Unit 22, Ergo Business Park, Swindon, Wiltshire, SN3 3JW, UK
Tel: [phone]
WyreStorm Technical Support
US: +1 844-280-WYRE (9973)
UK:- [phone]
Email: [email protected]
WyreStorm Technologies reserve the right to change physical appearance or technical specication of this product at any time.
Visit wyrestorm.com for the latest information on products..
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