Wyrestorm RX-70-4K User manual

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Instruction Manual
Extending 4K & 1080p HDMI
using single Cat5e/6
RX-70-4K
WyreStorm Low Prole 4K HDBaseT 5-Play
Display Receiver with 2-Way IR, RS232, POH &
Ethernet (4K: 70m/230ft - 1080p: 100m/328ft)
Thank you for choosing this WyreStorm product.
Please read these instructions carefully before installing to avoid complications later.
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Contents
CONTENTS, INTRODUCTION AND FEATURES
2. Features
1. Introduction
Get Real. Think Thin.
Pushing technology and design to the limit, the RX-70-4K
display receiver brings 5-Play compliance to long distance
4K HDBaseT distribution and control within an incredibly
low prole chassis of just 18mm for a greatly reduced
form factor behind even the slimmest wall plates to make
installation a dream.
Featuring powerful Class A HDBaseT technology, the
RX-70-4K supports a full 5-Play feature set including
100m/328ft transmissions of 1080p@60Hz and 48bit
deep color HD audio, discrete two-way control via IR
Introduction
Features
Safety Precautions
Package Contents
Connection & Operation
i. Typical Application
ii. RJ45 Termination & Distance
iii. Initial Connection
iv. IR/RS232 Control
v. Updating RS232 Settings
Maintenance
Product Service
Panel Descriptions
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12 Mail In Service
Warranty
i. Warranty Limits and Exclusions
Installation Notes
Specication
Troubleshooting
FAQs
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and RS232, Ethernet passthrough and two-way 100W
power to remotely power receivers at display zones from
a compatible PoH transmission device such as MX-0808-
PP-POH-4K matrix - all along a single cat5e/6 cable.
UltraHD 4K transmissions are supported up to 70m/230ft
over Cat6 at 30fps with 4K chroma sub-sampling
color palette of 4:2:2 and internal EDID management
using pre-set, stored or recalled settings to negotiate
communication between connected source/ display
devices.
Including serial control support with compatibility with
leading control systems and switchable RS232 selection
for rmware updates, improved 12v power connectivity
is also oered via phoenix port and threaded DC power
port for standard and locking DC power plugs should you
need it.
Operation status is illustrated by panel LED indicators
for power supply, signal status for display connection,
HDCP in signal, and a HDBaseT link indicator to assess
the presence of transmissions and help identify potential
issues.
WyreStorm 4K HDBaseT solutions oer the features,
exibility and compatibility demanded by modern
integrations while future-proong for tomorrow, combined
with an ease of use and cost-eciency for reliable
distribution and control of digital content over distance
whether in a residential or commercial setting.
For further information on this product and other
WyreStorm ranges, visit our website or download our
latest product guide. wyrestorm.com
• Low prole chassis of 18mm / 0.7” for easier, more
convenient installations behind screens at display zones.
• Display Receiver capable of receiving HDMI
transmissions using single cable Cat5e/6*
- 70m/230ft: 3840x2160 4K video@30Hz / 24bit True
Colour with Chroma subsampling 4:2:2
- 100m/328ft: 1920x1080p HD video@60Hz / 48bit Deep
Color
• 5-Play support - distribution of video (4K & 1080HD),
multichannel audio, two-way IR, 100w power and 10/100
Ethernet over single Cat5e/6
• PoH (Power over HDBaseT) - to remotely power receiver
from compatible PoH transmission device - no local
power required at display location
• Multichannel audio supports 7.1 DTS Master HD and
Dolby True HD

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SAFETY PRECAUTIONS AND PACKAGE CONTENTS
3. Safety Precautions
WARNING
To reduce the risk of re, electric shock
or product damage:
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FEATURES AND SAFETY PRECAUTIONS
MX0404-QI
• Quick and easy installation – set up in seconds straight out of
the box.
• Simplied ports - Input: HDMI – Output: integrated RJ45
connectors for a single Cat5e/6/7 UTP cable to each display
point for ease of installation.
• Conforms to IEEE-568B standards
• Each HDMI port also supports DVI signals.
• Each Output port can be fed to multiple displays (cascaded).
• Enables up to 4 HDMI video/audio devices to be independently
switched through up to 4 HDMI displays or projectors for
uncompressed digital distribution.
• Each output able to show any connected source simultaneously
regardless of whether the input carries HDCP encryption.
• Rened for Custom Install and Home Theatre Installations.
• Reads and copies EDID from connected devices with additional
EDID configuration through customisable DIP switch settings if
necessary.
• 2k resolution supported.
• Fully 3D compatible – Frame sequential 3D (Blu-ray) and
interlaced stereoscopic 3D (satellite broadcasts etc.)
• Supports all high denition resolutions up to and including
1080p and standard video formats.
• RS232 port.
• Choose from 6 switching modes – infrared remote control, front
panel buttons, local IR, IR call-back, LAN and RS232.
• Simple switching remote control included, which can also be
learned into a universal remote handset to allow the control of
multiple devices from one handset.
• Fully compatible for integration with market leading control systems.
• 4 x IR 3.5mm mini-jack ports for each output to link IR from
control system to control display
• Additional infrared extension port for longer IR connections
• HDMI v.1.3
• Supports 24Bit Colour depth
• Signalling rate of 6.75 Gbps
• Pack comes complete with 1 x 4x4 Matrix with 19” rack
brackets, 4 x 40m IR receivers with mounting brackets, IR
receivers, emitters and a Matrix remote control handset.
Additional features included on the RX-1UTP-IR-40
• Transmits one-way signal together with the HDMI signal over a
single Cat5e/6/7 cable.
• Receivers capable of 1080p transmissions up to 40m (131ft)
under ideal conditions*
• For even greater control and ne tuning, each receiver features
a fully adjustable EQ distance range for optimising the
transmission signal.
2. Features
3. Safety Precautions
1. Do not expose this apparatus to rain, moisture, sprays,
drips or splashes and ensure that no objects containing
liquids are placed on the apparatus, including cups,
glasses and vases.
2. Do not place this unit in a confined space such as
enclosed shelving, cabinets or bookshelves. Ensure the
unit is adequately ventilated.
3. To prevent the risk of electric shock or fire hazard due to
overheating, do not cover the unit or obstruct ventilation
openings with material, newspaper, cardboard or
anything that may restrict airflow into the unit.
4. Do not install near external heat sources such as
radiators, heat registers, boilers or any device that
produces heat such as amplifiers or computers and do
not place near sources of naked flame.
5. Unplug apparatus from power supply during lightening
storms or when unused for long periods of time.
6. Protect the power cable from being walked on, pinched
or restricted in any way, especially at plug connections.
7. Only use attachments/accessories specified by the
manufacturer.
8. Units contain non-servicable parts - Refer all servicing to
qualified service personnel.
WARNING
To reduce the risk of fire, electric shock
or product damage:
• Protection against ESD (electrostatic discharge) included within
the unit to further stabilise transmission.
• LED indications for clear power and video signal selection.
• 5v mains supply included but receivers may be powered through the
USB port of the display using Wyrestorm USB to 5v power adaptor)
• Fully cascadable to further lengthen transmission.
*NOTE: ideal conditions denote cable run is within
specified distance range of product, no electrical
interference, the use of straight cable runs with no bends
or kinks and no patch panels or wall outlets used. Please
be advised that the presence of any of these factors in
your installation may compromise bandwidth and signal
strength. For longer transmission distances, RS232 control
and Ethernet pass-through, please see our full HDBaseT
or HDBT Lite range of matrices, transmitters, receivers and
extender sets.
USB to 5V Cable
Part Number CAB-USB-5V
• Transmits discrete wide-band two-way IR control signal
serial commands together within the HDMI signal over a
single Cat5e/6
• Robust Class A HDBaseT technology for stable
transmission resistant to electrostatic and environmental
interference compared to conventional UTP distribution
• Supports all high denition resolutions: 4K, 1080p,
1080i, 720p with screen refresh rates support of 24Hz,
30Hz (4K) 50Hz, 60Hz (1080p)
• Full 3D compatibility up to 1080p - frame packing/
sequential (Blu-Ray) and interlaced stereoscopic (satellite/
cable broadcasts)
• Switchable RS232 for rmware update
Note: Serial control via RS232 only supported when
connected to a compatible HDBaseT transmission
device with routed RS232. Check website for
compatibility
• Receivers cascadable up to 7 times within a single
output zone using compatible transmission devices
• Threaded bushings allow use of both standard and
locking DC power plugs
• Phoenix port for additional power connection
• Visual LED indication for power supply to units, signal
status to show established display connection, HDCP
presence in signal and HDBaseT link
• Cable termination follows IEEE-568B standards
• HDMI 1.4v
• HDCP compliant
• Automatically adjusts feedback, equalization and
amplication of signal for easy installation
• Energy ecient universal power supply included
*Recommended transmission conditions - cable
run within specied distance range of product, no
electrical interference, the use of straight cable runs
with no bends or kinks and no patch panels or wall
outlets used. Please be advised that the presence
of any of these factors in your installation may
compromise bandwidth and signal strength.
1. Do not expose this apparatus to rain, moisture,
sprays, drips or splashes and ensure that no
objects containing liquids are placed on the
apparatus, including cups, glasses and vases.
2. Do not place this unit in a conned space such as
enclosed shelving, cabinets or bookshelves.
Ensure the unit is adequately ventilated.
3. To prevent the risk of electric shock or re hazard
due to overheating, do not cover the unit or
obstruct ventilation openings with material,
newspaper, cardboard or anything that may restrict
airow into the unit.
4. Do not install near external heat sources such as
radiators, heat registers, boilers or any device that
produces heat such as ampliers or computers and
do not place near sources of naked ame.
5. Unplug apparatus from power supply during
lightening storms or when unused for long periods
of time.
6. Protect the power cable from being walked on,
pinched or restricted in any way, especially at plug
connections.
7. Only use attachments/accessories specied by the
manufacturer.
8. Units contain non-servicable parts - Refer all
servicing to qualied service personne
4. Package Contents
1 x WyreStorm RX-70-4K Display Receiver
1 x 12V/1.5A DC power supply
1 x 3.5mm Phoenix male connector (2 pin)
1 x 3.5mm Phoenix male connector (3 pin)
1 x Wide-band IR Emitter
1 x Wide-band IR Receiver (30-50KHz)
1 x Pair of RX-70-4K mounting brackets
1 x Printed Quickstart guide*
*Quickstart and full manual downloadable from product
page at wyrestorm.com

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SPECIFICATIONS
5. Specications
Input 1 x HDBaseT
Input Signal Type HDBaseT
Input Resolution Support 480i, 576i, 480p, 576p, 720p, 1080i, 1080p @ up to 60Hz
3840x2160 @ 30Hz, 4096 x 2160 @ 30Hz
Input Video Level 0.5 - 1.2V p-p
Input DDC Signal 5 volts p-p (TTL)
Output 1 x HDMI
Output Signal Type HDMI 1.4a with 4K
Output Resolution Support 480i, 576i, 480p, 576p, 720p, 1080i, 1080p @ up to 60Hz
3840x2160 @ 30Hz, 4096 x 2160 @ 30Hz
Video Impedance 100Ω
Maximum Pixel Clock 297MHz
Audio Multichannel digital audio supporting 7.1 DTS Master HD and Dolby True HD
3D Frame packing/sequential (Blu-ray), Interlaced stereoscopic (satellite/cable broadcasts)
Operating Temperature 32°F to 95°F (0°C to 35°C) 10% to 90%, non-condensing
Storage Temperature -4°F to 140°F (-20°C to 70°C) 10% to 90%, non-condensing
Power Supply Single 12v 1.5A PSU with UK, US & EU pins
Power Consumption ≤11.8W
ESD Protection ±8 kV (Air-gap discharge) ±4 kV (Contact discharge)
Surge Protection Voltage: ±1 kV (Ten times respectively positive / negative voltage)
Electrical Fast Transient/Burst Data communication cord:1 kV Power cord : 2 kV
Cable Type Range Supported Video
Cat5e/6 100m/328ft
70m/230ft
1080p @ 60Hz 36bit
1080p @ 60Hz 48bit
1080p @ 60Hz 3D
4K @ 30Hz / Chroma sub rate 4:2:2
Cat6a/7 70m/230ft 1080p @ 60Hz 36bit
1080p @ 60Hz 48bit
1080p @ 60Hz 3D
4K @ 30Hz / Chroma sub rate 4:2:2
Dimensions (WxHxD) 172mm × 18mm × 94mm / 6.7” x 0.71” x 3.7” (depth excludes connectors)
Weight 200g/7oz
Certiication CE, FCC, RoHS
Technical
Cable Specications
NOTE: WyreStorm recommends use of straight-through Category cables wired to T568B standard.
General

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6. Panel Description
PANEL DESCRIPTIONS
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RS232 Mode Select:
• Normal - unit operation and RS232 control
(recommended)
• Update-unitoperationandRS232rmware
updatemode(controlfunctionalitywillnotbe
possible on this setting. Return to Normal after
updating)
Powerindication-unitpowereitherlocallyor
remotely(staticlightforpowered)
Statusindication-showsconnectiontodisplay
(blinking light)
HDCPindication-showspresenceofHDCPwithin
signal (blinking light)
HDBaseTSignalLinkindication-shows
conrmationoftransmissionbetweenHDBaseT
devices
12vDCPowerinput-threadedportforstandardor
locking connection*
12vDCPowerinput-two-pinphoenixportfor
additionalpowerconnection*
HDBaseT IN - connects to HDBaseT transmission
device, such as an MX-PP-4K matrix
HDMI OUT - connects to display device
IR TX - connecting IR Emitter to display device to
enable control of display from source location
IR RX - connecting IR Receiver positioned near
display device to enable control of source from
display location
RS232-3pinRS232forserialcontrolandrmware
update
Ethernet - for internet connection to display
* Optional power connectivity if PoH function
is unavailable due to cable quality, distance or
environmental conditions.
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TYPICAL APPLICATION, RJ45 TERMINATION AND CAT5E/6 CABLE DISTANCE
7i. Typical Application
7ii. RJ45 Termination and Cat5e/6 Cable Distance
Cat5e/6 Wiring Guide
The quality of termination
for every RJ45 is essential.
Poor terminations leads to intermittent performance and
longer install times.
NOTE: Source device MUST be 4K to
transmit and receive 4K at a 4K display.
4K SOURCE
DEVICE
3D SOURCE
DEVICE
1080p
SOURCE
DEVICE
Wifi Router
HDBaseT™ and the HDBaseT Alliance logo are
trademarks of the HDBaseT Alliance
Satellite/Cable
box 2
Satellite/Cable
box 1
Enhanced 2.1 Audio & HD
Audio return channel from tv
Enhanced 2.1 Audio & HD
Enado controller
control
system
25w d-class amp
25w d-class amp
rx-70-poh
HD Audio Video
PERSONAL
AUDIO DEVICE
Key
cat 5e/6
70m/230ft
VGA/dvi
hdmi
rs232
ir tx
ir rx
sub pre-out
Line Level Audio
rx-70-poh
HD Audio Video
HDBaseT™ and the HDBaseT Alliance logo are
trademarks of the HDBaseT Alliance
Satellite/Cable
box 2
Satellite/Cable
box 1
Enhanced 2.1 Audio & HD
Audio return channel from tv
Enhanced 2.1 Audio & HD
Enado controller
control
system
25w d-class amp
25w d-class amp
rx-70-poh
HD Audio Video
PERSONAL
AUDIO DEVICE
Key
cat 5e/6
70m/230ft
VGA/dvi
hdmi
rs232
ir tx
ir rx
sub pre-out
Line Level Audio
rx-70-poh
HD Audio Video
HDBaseT™ and the HDBaseT Alliance logo are
trademarks of the HDBaseT Alliance
Satellite/Cable
box 2
Satellite/Cable
box 1
Enhanced 2.1 Audio & HD
Audio return channel from tv
Enhanced 2.1 Audio & HD
Enado controller
control
system
25w d-class amp
25w d-class amp
rx-70-poh
HD Audio Video
PERSONAL
AUDIO DEVICE
Key
cat 5e/6
70m/230ft
VGA/dvi
hdmi
rs232
ir tx
ir rx
sub pre-out
Line Level Audio
rx-70-poh
HD Audio Video
CONTROL SYSTEM
NOTE Serial control at display end requires a compatible model HDBaseT transmission device with
routable RS232.
RS232 offers firmware updates only if connected to non-routed RS232 models.
Cat5e/6
4K: 70m / 1080p: 100m
RX-70-4K RX-70-4K
* EXP-SCL-
DAC-4K
scaler sold
separately
EXP-SCL-DAC-4K
4K to HD scaler
LAN or
RS232 to
Control
System
Cat5e/6 CablePerformance Guide
0ft328ft32ft65ft98ft131ft164ft197ft230ft262ft295ft
0m 100m
10m 20m 30m 40m 50m 60m 70m 80m 90m
4K Transmission HD Transmission
RX-70-4K

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CONNECTION & OPERATION
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7iii. Connection & Operation
Please be mindful of cable type and distance limitations
stated in Specification (Section 5 of this manual)
4K: 70m/230ft 1080p:100m/328ft
• PoH functionality of the matrix requires a compatible
PoH-enabled transmission device. For use with non-
PoH transmission devices, local 12v power is required
at display zones to power receivers. Non-WyreStorm
transmission devices may not be compatible with this
receiver product.
• Use of straight-through Ethernet cables wired to
T568B standards is advised to achieve best results as
recommended by HDBaseT
• Connect/disconnect all cables gently during installation
and ensure power supplies are disconnected from all
devices before installation
• Ensure that any 4K sources and 4K display devices
used are compatible and outputting the correct
resolutions for EDID to be successfully negotiated and
signals received.
NOTE: Both 4K and 1080p HD sources and displays
may be contained within the same distribution–
to combine 4K and HD sources and displays a
WyreStorm EXP-SCL-DAC-4K to HD/HD to 4K
scaler must be used between connected HDMI
devices.
Visit wyrestorm.com for more information on 4K/HD
scaling and Dolby downmixing.
CONNECTION
Using quality HDMI cables, connect an HDMI source
(such as Blu-Ray, games console, satellite/cable TV,
media server etc.) to the HDMI IN of the 4K HDBaseT
PoH Transmission device, such as a transmission module
of a MX-PP-4K matrix.
NOTE Ensure source and display are 4K compatible
if attempting to transmit an UltraHD signal - check
all devices are correctly configured for input/output
compatibility.
Connect a good quality, well-terminated Cat5e/6
cable of no more than 70m/230ft for 4K or 100m/328ft
for 1080p between the HDBT OUT of the Transmission
device to the HDBT IN Input of the RX-70-4K Receiver.
70m/230ft @ 4K and 100m/3280ft @1080p are
maximum recommended transmission distances for
this model and denotes recommended transmission
conditions - including straight cable runs with no
electrical interference, bends, kinks, patch panels
or wall outlets.
If any of the above is a factor in your installation,
transmission range may be affected – take care to
avoid where possible.
Connect the HDMI display device (LED/LCD display
or projector) to the HDMI OUT of the RX-70-4K Receiver.
NOTE Combined 4K and 1080p HD distributions
require a WyreStorm EXP-SCL-DAC-4K scaler
between receiver and display to scale down 4K
transmissions to 1080p 24fps for HD screens and
upscale 1080p to 4K 30Hz for UHD displays.
See wyrestorm.com for more details
We strongly recommend using supplied
mounting brackets to secure the receiver to a flat
surface behind/near the display device. Sudden
DISPLAY OUTPUT
Cat5e/6
4K: 70m
1080p: 100M
ir tx cable
hdmi
ir rx cable Ethernet
NOTE: Although WyreStorm products are tested
with Cat5e, we recommend Cat6 due to increased
bandwidth and improved capacity for handling large
transmissions along a single cable.
RX-70-4K
Optional
Mains
power
MX-0808-PP-POH-4K
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IR/RS232 CONTROL
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movement of these devices could lead to loss of
picture/sound if connections become loose or
strained, resulting in unnecessary service call-
backs.
Connect the power supply to the PoH-enabled
Transmission device and power on. The PoH function
carries power along the length of the cable to power the
Receiver so no additional power supply is required at
display locations.
NOTE Optional 12v power input is available if
required. For example, if the Cat5e/6 cable used is
too weak to carry the power.
Check POWER, STATUS & LINK lights are illuminated
on the RX-70-4K receiver to indicate successful
connection, with a lit HDCP light illustrating the presence
of encryption within the signal. STATUS and HDCP
indicators blink to show correct activity while POWER and
LINK will be static.
Repeat process for all receivers used in the
distribution.
NOTE If daisy-chaining receivers along a single
output, an HDMI cable should be connected from
the HDMI OUT of the receiver to the HDMI IN of an
EX-70-4K extender set to extend transmission a
further 70m/230ft to another receiver.
COMBINED 4K AND HD DISTRIBUTION
If your distribution contains both 4K and 1080p
sources and displays, the matrix will search for the
most compatible EDID screen resolution between all
connected devices, (typically the highest resolution ALL
displays can support), which will in most cases result
in resolution disparity and automatic downscaling 4K
content to 1080p across all screens.
To maintain 4K resolutions to 4K screens in
distributions containing lower resolution legacy
displays, a WyreStorm EXP-SCL-DAC-4K scaler and
Dolby downmixer should be used in-line between HDMI
devices to scale down 4K transmissions to 1080p HD
24fps, upscale 1080p HD to 4K at 30Hz or allow signal
pass-through.
Furthermore, Dolby downmixing to stereo PCM enables
multichannel audio up to 5.1 to be distributed to zones
that can support it and automatically scaled down to
compatible stereo PCM for those that cannot without
sacrificing the integrity of the distribution.
Visit wyrestorm.com for more information on 4K/HD
scaling and Dolby downmixing
For two-way IR control of connected sources and
displays from either location, first, connect IR emitters to
IR TX ports of the 4K PoH HDBaseT Transmission device
used and connected RX-70-4K Receivers.
Firmly attach the IR emitter eye directly over the infrared
receiving sensors of the devices to be controlled (sources
at Transmitter device location, and display device at
receiver location). Location of the emitter eye on the
device may need to be adjusted later to achieve best IR
performance.
If unsure of positioning, IR sensors can be
located on devices by shining a flashlight onto
the fascia of the device - the IR sensor should be
identifiable as a small round sensor behind the
panel. Consult your device manufacturer handbook
if difficulties are experienced.
Insert IR receivers into IR RX ports of the RX-70-4K
Receiver and 4K PoH HDBaseT Transmission device.
At both display and source locations, position the
IR RX receiver on or near the device to be controlled,
ensuring a clear line of sight to the remote handset used
to control it.
For serial control a WyreStorm IR Integration Cable
(CAB-IR-LINK) should be used to connect the IR RX port
of the Transmission device and the control system to be
used.
For an RS232-based control system, RS232 cables
should be connected between RS232 ports of the
Transmission device and control system, and RS232
ports of the RX-70-4K Receiver and the display device to
enable fully routed serial control between devices.
For serial control via the RS232 port, please
ensure the RS232 MODE switch on the Receiver is
set to NORMAL. The UPDATE setting is reserved for
firmware updates only - Although the receiver will
still pass an AV signal, RS232 control of devices will
not be possible when the switch is set to UPDATE.
See below.
7iv. IR/RS232 Control
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UPDATE RS232 SETTINGS AND TROUBLESHOOTING
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7v. Update RS232 Settings
8. Troubleshooting
To update the firmware on the RX-70-4K Receiver:
Move the RS232 MODE switch on the Receiver to
the UPDATE setting to enter Firmware Update Mode
Connect a Serial-to-USB cable from the RS232
port of the RX-70-PP to a computer and run VS010 R X
Firmware Update batch file.
Once the update has been completed, be sure to
return the MODE switch to the NORMAL position for
RS232 control signal transmission to be passed.
NOTE Connect RS232 cables to the RS232 port of
the Receiver to form one extension cable.
Ensure the RS232 MODE switch on the Receiver
is returned to Normal after updating. Although the
extenders will transmit audio/video signals, RS232
control between the devices of will not be possible
when the switch is set to Update mode.
Generally, the majority of AV distribution installation
issues are either caused by minor connection
errors, communication problems between devices,
or when the transmission of high signal bandwidth
is attempted using insufficient cable. Should you
encounter any technical difficulties when installing
and configuring the matrix, we are confident
solutions can be found by working through the
following troubleshooting checklist before seeking
alternative technical support.
No Picture or Poor Quality Picture
1) Power – is your Transmission device and Receiver
powered with correct LED indication?
The RX-70-4K features PoH to remotely power the
Receiver from a mains powered compatible Transmission
device so no additional power supply is required at display
locations – Please use power supply included.
2) If possible, always use test equipment prior to
installation and to troubleshoot any problems.
3) Check display device supports HDCP, is switched to
the correct source input mode and is compatible with the
receiver - if any issue is suspected, replace display device
with another model.
4) Distance – Is the cable too long for the signal to
be transmitted effectively? The HDBaseT classification
used within the transmission device and RX-70-4K allow
transmission of 4K up to 70m/230ft and 1080p up to
100m/328ft. Ensure the cable distance matches the
project requirements and is well within the maximum
transmission distance of the signal.
Note: If approaching the limits of the transmission
capabilities, transmission should be extended by using
another extender set to ensure the signal reaches its
destination effectively.
5) Cable Joins – Joins in the cable run or RJ45
connectors can impact on signal strength, resulting in
reduced transmission that may manifest itself in incorrect
picture quality, picture dropping out or a complete lack of
picture
6) Cable Choice and Signal Reduction – Are stranded
patch leads being used as interconnects between patch
panels or wall outlets? CCA (Copper Clad aluminium)
cables being used? These can reduce transmission
rates by up to 40% – we recommend solid core straight
through with minimum connections used wherever
possible.
7) Correct connection – It may seem obvious but
double check all UTP, HDMI, power and IR cables are
connected to the correct ports.
Note: Even a fraction off can be the difference between
a perfect picture and a blank screen. Double check all
connections are firmly made in the correct ports.
8) Check LED indication on Receiver for confirmed
operation. Are LEDs on and/or behaving properly (static
or blinking - see Panel Description for details on LED
indication). If LEDs are not correctly lit, connections,
cable/terminations, interference , distance etc. should be
investigated. Swap cables out if necessary.

10
Technical Support: [email protected] US: [phone] EU: [phone]
TROUBLESHOOTING
9) Cable wired to 568B standard? Is the cable wired
and terminated correctly and are those terminations
connected to the correct ports? Incorrect wiring and
termination will result in unstable operation or a blank
screen.
10) Electrical interference – HDBaseT is less
susceptible to interference compared to regular
transmissions but the location of cables and devices
should be considered - could any form of interference
be generated? If so, attempt to remove the source of
electrical interference or move the cable run to decrease
the effects of the interference.
11) Is a picture achieved when connecting the
source directly to the display? If not then the problem
could lie with the input or output device rather than the
means of distribution i.e. the display rather than cable,
transmission device or receiver itself.
12) HDMI lead condition and quality – HDMI cables
and connectors are delicate and can be damaged much
easier than component or coax cable. Furthermore,
lead quality varies dramatically, particularly in lower price
brackets. Swap HDMI leads and check operation –
damage to or quality of your leads could be the problem.
If in doubt, swap them over. Always take care inserting
and extracting your HDMI from matrix ports so as not to
damage the connectors or ports.
13) Picture speckles/HD ‘noise’ – represents a poorly
established signal that may be caused by poor quality or
excessive HDMI cable lengths. Try swapping the display
adaptors from a location that is functioning properly or
swapping the outputs of the matrix switch used.
If the problem remains on the same screen this may be
caused by a connection problem between matrix and
display – turn off all equipment and swap the signal
carrying cables at both ends to ascertain if the cable or
termination is at fault.
HD Noise (NO image) may be an HDCP Issue between
the source and display but poor cabling can also cause
this due to poor communication.
14) Blu-ray: 3D – is the equipment used 3D enabled/
compatible? Is a 3D disc being played in a 3D enabled
Blu-ray player or through a compatible AV receiver?
15) 4K - Are you trying to pass a 4K signal? Ensure
connected devices are 4K enabled, correctly configured
and outputting compatible transmissions.
4K resolution - ensure all connected devices are
compatible with the UHD or DCI resolutions being
transmitted. See Specification section for more details
1080p - 1920x1080p, 60Hz (if problems are experienced
at 60Hz, try lowering to 50Hz)
Combined 4K / HD distributions - a WyreStorm EXP-SCL-
DAC-4K scaler may be required between receiver and
display to scale down 4K transmissions to 1080p 24fps
for HD screens and upscale 1080p to 4K 30Hz for UHD
displays
16) Colour distortion – a pink or green screen indicates
an incompatibility between colour spacing formats – the
commonly used RGB or YUV used by older displays.
Some sources allow switching between RGB and YUV
which may solve any colour problems. If not, try changing
the HDMI cable between the source and the matrix to rule
out defective cabling.
No Sound or Poor Quality Audio
Audio is transmitted within the video signal – there is no
separate audio track – so generally a problem with sound
will be accompanied by a problem with picture. However,
if technical issues with audio are experienced, the cause
is typically communication between sources, displays
and/or AV receiver settings.
1) Have specific speaker sets or zones been
enabled? Some AV receivers allow individual speaker
selections assigned to specific zones in the set up so
check the speakers used are fully connected to the
amplifier and correctly assigned within the system set up.
It may be an EDID issue in that the source reads the audio
EDID from the display and only requests two channel
audio and EDID copy from the AVR may be required or
use an embedded EDID in the MX-PP-4K matrix or EX-
70-4K Transmitter.
Note: If problems are experienced when an AV receiver is
used, the cause is usually the settings of the AVR itself.
Refer to the AVR manufacturer’s guidelines on the correct
settings to use for your requirements.
2) Consistency of audio output between devices – Is
there any discrepancy between the audio output of the
source, the audio or zonal settings of the AV receiver and
the speaker configuration used needed for successful
audio replication? If outputting 7.1, make sure all devices
connected are also outputting 7.1
Note: Occasionally with some sources, the device settings

11
Technical Support: [email protected] US: [phone] EU: [phone]
FAQS
9. FAQs
allow the specification of audio output through a TV or an
HDMI port. If using an AV receiver, check the HDMI output
option is selected.
3) Do all the local sources work through the AV
receiver?
Check the operation of each source individually.
Bandwidth
1) If using a graphics-based source (such as a PC/Mac/
media server), make sure the source resolution is correctly
set to the maximum capabilities of the devices:
4K - Supported resolutions - consult Specification section
5 of this manual for details on supported resolutions
1080p - 1920x1080p, 60Hz or 50Hz
Higher resolutions available for graphics-based systems
require higher bandwidth that may affect transmission of
signals as well as incompatibility with devices.
IR
1) Check emitters at the IR TX transmitter end
and receivers at the IR RX receiver end – are they
connected to the correct ports on the matrix and display
receiver.
2) Is the emitter correctly positioned on the source?
Fix the emitter directly over the infrared sensor of the
source and attach using the adhesive backing.
Note: Locate the infrared source sensor by using a
flashlight to find the sensor within the fascia of the source
display. If necessary, secure the emitter over the sensor
with a small amount of contact adhesive.
3) Is the remote handset powered and sending a
signal?
Note: IR is invisible to the naked eye, so use a digital
camera/ phone camera to check the remote signal – point
the camera at the remote control when pressing a button.
The remote transmitter can be seen flashing to indicate a
signal being sent. Replace batteries if flashing is not seen
on the digital camera screen.
4) IR dropout issues can be due to exterior influences
emitting infrared radiation that can interrupt IR signals.
Ensure emitters and receivers are away from the following
causes of IR interference.
• Direct sunlight, Fluorescent lighting (on cold start up)
• Halogen lighting
• Plasma screens
5) UTP Termination Issues – ensure cables and RJ45
terminations are correct and in good condition at
both transmitter and receiver ends to see if control is
established. If so, a possible re-termination of the cable
could remedy the problem.
6) Are WyreStorm emitters and receivers being used?
The use of third party products/magic eyes may not be
compatible. Always use WyreStorm components included
with your purchase or check compatibility of third party
control systems with your WyreStorm dealer.
7) If problems persist, swap out the IR emitters and
receivers to rule out faults with the units themselves. Use
emitters you know are fully operational to test working
condition.
8) Reactivate the IR call-back function on your matrix and
swap IR ports on the matrix to rule out a fault with the
matrix or connection ports.
9) Should IR remain unresponsive, turn off and disconnect
all cables from the matrix and reconnect zones one at a
time to assess if one location in particular is the problem.
If so, run new cables directly to the display – if this fixes
the problem, it is likely that electromagnetic interference /
damage to the cable somewhere along the run is causing
the IR signal to drop out. Investigate and remove EM
interference from the run or replace damaged UTP cable.
Cat5e or 6?
While our equipment is tested and graded to Cat 5e
cable standard; tests have shown that better results are
achieved when using Cat6 cable.
The lower AWG (American Wire Gauge) uses thicker
copper cores ensure better signal transfer/Transmission
rates. Newly installed cabling should always conform to
Part P Regulation and BS 7671 (17th Edition), and should
be terminated to 568B standard.
Can I use a single Cat 5e/Cat 6 cable?
Although conventional transmission used to be
considered two Cat5e cables for video, audio and control,
HDBaseT transmission only requires a single cable.

12
Technical Support: [email protected] US: [phone] EU: [phone]
FAQ’S
All features found with dual cable transmissions are
supported with HDBaseT, with addition of RS232 serial
control, Power and Ethernet passed along a single
Cat5e/6/7, depending on feature set/model of product
How far can the signal travel?
Under recommended transmission conditions WyreStorm
HDBaseT receivers will operate at 70m or 100m (4K /
1080p) depending on the model used.
Recommended conditions denotes no electrical
interference, straight cable runs with no bends or kinks
and no patch panels or wall outlets. If some of the above
are factors in your installation then signal strength and
bandwidth can be compromised.
Should a cable run approach the upper limit of the
receiver capabilities, the signal can be boosted by
connecting to an another compatible extender set.
What about 3D?
All our matrix switches and the majority of our extender
products will pass-through a 3D Blu-ray signal.
How do I control the sources?
All of our HDMI distribution products support IR pass-
through from point-to-point extender sets to AMP and
HDBaseT matrices. Most of the range now supports
wideband IR meaning it is compatible with any IR device
available on the market. Our PP and HDBaseT matrix
range (Cat 5e/Cat6) has IR pass-through from each of the
outputs and has discrete IR outputs at the switch end,
meaning you can have multiple identical sources yet the
IR would be routed only to the applicable source.
Do I need power at the TV end?
It depends on the WyreStorm device. Products with
one-way PoH or PoE technology require local power
at the Transmitter end to power the Receiver remotely,
but products with two-way PoH or PoE can be locally
powered at either the Transmitter OR Receiver ends,
depending on which location offers best power availability.
Products without PoH or PoE technology require local 12v
or 5v DC power at both ends for both units to operate.
Check your instructions carefully for details.
Are WyreStorm products compatible with HDMI 1.4?
HDMI 1.4 refers to a list of ‘features’ that a device is
capable of supporting, including Ethernet channel, return
audio channel, 3Detc. Due to the continuously evolving
nature of the technology, HDMI Licensing LLC have now
decided to simplify terminology by testing and referring to
cable in terms of STANDARD or HIGH-SPEED rather than
in generations 1.3, 1.4 etc.
• STANDARD (or “category 1”) HDMI cables perform
at speeds of 75Mhz or up to 6.75Gbps, which is the
equivalent to a 720p/1080i signal – These HDMI cables
are NOT recommended.
• All WyreStorm equipment support HIGH-SPEED
(or “category 2”) HDMI cables that have been tested
to perform at speeds of 340Mhz or up to 10.2Gbps,
which is the highest bandwidth currently utilised over
an HDMI cable and can successfully handle 1080p
signals including those at increased colour depths and/
or increased refresh rates from the Source. High-Speed
cables are also able to accommodate higher resolution
displays, such as WQXGA cinema monitors (resolution of
2560 x 1600).
What about screens with different resolution
capabilities?
When sending a signal point to point a TV will
communicate it’s capabilities to the source, then the
source will output a suitable signal that compatible (i.e.
1080p Stereo audio). If you were to use a matrix switch
with three 1080p screens and one 1080i screen, the
resultant image would be1080i across all screens. The
matrix switches do not scale per output but instead
negotiate with the source a signal that all screens are
capable of supporting.
For combined 4K and 1080p HD distributions, a
WyreStorm EXP-SCL-DAC-4K scaler between receiver
and display is required to scale down 4K transmissions
to 1080p 24fps for HD screens and upscale 1080p to 4K
30Hz for UHD displays.
See wyrestorm.com for more details
How does the Transmission device handle HDCP?
HDCP (High Definition Copyright Protection) is a feature
built in to HDMI devices to prevent theft of or illegal
distribution of HD content. Unlike competing products,
WyreStorm equipment are legal and comply with HDCP
regulations.
They do this by assigning a “key” to any display
connected to the device. HDCP “keys” are assigned to a
display when connected to a HDMI device normally. This
doesn’t change when connecting to an extender, receiver
or matrix switch; rather keys are duplicated or more are
assigned.

13
TechnicalSupport:[email protected]US:+18666770053EU:+44(0)1793230343
11. Product Service
Clean this unit with a soft, dry cloth only. Never use
alcohol, paint thinner or other harsh chemicals.
10. Maintenance
MAINTENANCE, PRODUCT SERVICE, MAIL-IN-SERVICE AND WARRANTY
13i. Warranty
12. Mail-in-service
I can get 1080i but not 1080p, or 4K but not 1080p at
a TV location
Firstly ensure that both the source is capable of outputting
the higher resolution and that the TV supports that screen
resolution.
If this is the case then the distribution device may require
EDID management setting up using the DIP switches. This
useful feature provides a successful “send and receive”
to ensure swift and stable EDID negotiation between the
source and display. See Troubleshooting section for more
tips on problem solving. section for more tips on problem
solving.
I cannot get a signal from my A/V receiver along a
Cat 5e extender set
Check to ensure that the A/V Receiver isn’t adding CEC
(HDMI Control Protocol) to the outgoing signal, this can
sometimes have an effect on the HDMI signal.
1. Damage requiring service: This unit should be
serviced by a qualified service personnel if:
• The DC power supply or AC adaptor has been
damaged.
• Objects or liquid have gotten into the unit.
• The unit has been exposed to rain.
• The unit does not operate normally or exhibits a marked
change in performance.
• The unit has been dropped or the cabinet damaged.
2. Servicing Personnel: Do not attempt to service the
unit beyond that described in these operating instructions.
Refer all other servicing to authorised servicing personnel.
3. Replacement Parts: When parts need replacing,
ensure parts approved by the manufacturer are used
– either those specified by the manufacturer or parts
possessing the same characteristics as the original parts.
Be aware – unauthorised substitutes may result in fire,
electric shock, or other hazards and will invalidate your
warranty.
4. Safety Check: After repairs or service, ask the service
personnel to perform safety checks to confirm the
unit is in proper working condition. When shipping the
unit, carefully pack and send it prepaid, with adequate
insurance and preferably in the original packaging. Please
include a document or letter detailing the reason for return
and include a daytime telephone number and/or email
address where you can be contacted.
If repair is required during the limited warranty period,
the purchaser will be required to provide a sales receipt
or other proof of purchase, indicating date and location
of purchase as well as the price paid for the product.
The customer will be charged for the repair of any unit
received unless such information is provided.
Should you feel your product does not function
adequately due to defects in materials or workmanship,
WyreStorm (referred to as “the warrantor”) will, for the
length of the period indicated below (starting from the
original date of purchase) either:
a) Repair the product with new or refurbished parts.
or
b) Replace it with a new or refurbished product.
Limited warranty period:
All WyreStorm products are covered by a 3 year PARTS
and LABOUR warranty. During this period there will be no
charge for unit repair, replacement of unit components or
replacement of product if necessary.
The decision to repair or replace will be made by the
warrantor. The purchaser must mail-in the product during
the warranty period. This limited warranty only covers the
product purchased as new and is extended to the original
purchaser only. It is non-transferable to subsequent
owners, even during the warranty period.
A purchase receipt or other proof of original purchase
date is required for the limited warranty service.

WARRANTY LIMITS & EXCLUSIONS AND INSTALLATION NOTES
14 TechnicalSupport:[email protected]US:+18666770053EU:+44(0)1793230343
14. Installation Notes
1. This Limited Warranty ONLY COVERS failures due
to defects in materials or workmanship and DOES
NOT COVER normal wear and tear or cosmetic
damage.
The limited warranty also DOES NOT COVER damage
that occurs in shipment or failures caused by products not
supplied by the warrantor, failures resulting from accident,
misuse, abuse, neglect, mishandling, misapplication,
alteration, incorrect installation, set-up adjustment,
implementation of/to consumer controls, improper
maintenance, power line surge, lightening damage,
modification, service by anyone other than
a manufacturer-approved service centre or factory-
authorised personnel, or damage attributable to acts of
God.
2. There are no express warranties except as listed
under “limited warranty coverage.” The warrantor
is not liable for incidental or consequential damage
resulting from the use of this product or arising out
of any breach of this warranty.
For example: damages for lost time, the cost of having a
person/persons remove or re-install previously installed
equipment, travel to and from service location, loss of or
damage to media, images, data or other recorded/stored
content. The items listed here are not exclusive, but are
for illustration only.
Parts and service not covered by this limited warranty
are not the responsibility of the warrantor and should be
considered the responsibility of the individual.
13ii. Warranty Limits &
Exclusions

INSTALLATION NOTES
15
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wyrestorm.com
WyreStorm Oces
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Tel: + 901 384 3575 Fax: + 901 384 3574
Unit 22, Ergo Business Park, Swindon, Wiltshire, SN3 3JW UK
Tel: [phone] Fax: [phone]
WyreStorm Technical Support
US: [phone]
UK:- [phone]
Email: [email protected]
WyreStorm Technologies reserve the right to change physical appearance or technical specication of this product at any time.
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