Xerox VersaLink C405 User manual

VERSION 3.0
JUNE 2018
702P05811
Xerox®VersaLink®C405 Color
Multifunction Printer
User Guide

© 2018 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, VersaLink™, FreeFlow®, SMARTsend®,
Scan to PC Desktop®, MeterAssistant®, SuppliesAssistant®, Xerox Secure Access Unified ID System®, Xerox
Extensible Interface Platform®, Global Print Driver®, and Mobile Express Driver®are trademarks of Xerox Corporation
in the United States and/or other countries.
Adobe®, Adobe PDF logo, Reader®, Adobe®Type Manager®, ATM™, Flash®, Macromedia®, Photoshop®, and
PostScript®are trademarks or registered trademarks of Adobe Systems, Inc.
Apple®, Bonjour®, EtherTalk™, TrueType®, iPad®, iPhone®, iPod®, iPod touch®, AirPrint®and the AirPrint®, Mac®, and
Mac OS®are trademarks or registered trademarks of Apple Inc. in the U.S. and other countries.
HP-GL®, HP-UX®, and PCL®are registered trademarks of Hewlett-Packard Corporation in the United States and/or
other countries.
IBM®and AIX®are registered trademarks of International Business Machines Corporation in the United States and/or
other countries.
Microsoft®, Windows Vista®, Windows®, OneDrive®, and Windows Server®are registered trademarks of Microsoft
Corporation in the United States and other countries.
The ENERGY STAR®and ENERGY STAR mark are registered United States trademarks.
Wi-Fi CERTIFIED Wi-Fi Direct®is a trademark of the Wi-Fi Alliance.
Novell®, NetWare®, NDPS®, NDS®, IPX™, and Novell Distributed Print Services™ are trademarks or registered
trademarks of Novell, Inc. in the United States and other countries.
SGI®and IRIX®are registered trademarks of Silicon Graphics International Corp. or its subsidiaries in the United
States and/or other countries.
Sun, Sun Microsystems, and Solaris are trademarks or registered trademarks of Oracle and/or its affiliates in the
United States and other countries.
McAfee®, ePolicy Orchestrator®, and McAfee ePO™are trademarks or registered trademarks of McAfee, Inc. in the
United States and other countries.
UNIX®is a trademark in the United States and other countries, licensed exclusively through X/ Open Company Limited.
PANTONE®and other Pantone, Inc. trademarks are the property of Pantone, Inc.

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1 Safety ........................................................................................................................................11
Notices and Safety 12
Electrical Safety 13
General Guidelines 13
Power Cord 13
Emergency Power Off 14
Telephone Line Cord 14
Operational Safety 15
Operational Guidelines 15
Ozone Release 15
Printer Location 16
Printer Supplies 16
Maintenance Safety 17
Printer Symbols 18
Environmental, Health and Safety Contact Information 20
2 Getting Started........................................................................................................................21
Parts of the Printer 22
Front View 22
Duplex Automatic Document Feeder 22
Internal Parts 24
Rear View 25
Control Panel 25
Power Options 28
Powering On the Printer or Exiting Low-Power or Sleep Mode 28
Restarting, Placing in Sleep Mode, or Powering Off the Printer 29
Accessing the Printer 30
Logging In 30
Smart Card 30
Introduction to Apps 31
Information Pages 32
Printing Information Pages 32
Configuration Report 33
The Embedded Web Server 34
Accessing the Embedded Web Server 34
Finding the IP Address of Your Printer 34
Downloading the Configuration Report from the Embedded Web Server 35
Installation and Setup 36
Installation and Setup Overview 36
Selecting a Location for the Printer 36
Connecting the Printer 37
Selecting a Connection Method 37
Connecting to a Computer Using USB 37
Connecting to a Wired Network 38
Connecting to a Wireless Network 38

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Connecting to a Telephone Line 43
Initial Printer Setup 43
Configuring AirPrint 44
Configuring Google Cloud Print 44
Installing the Software 46
Operating System Requirements 46
Installing the Print Drivers for a Windows Network Printer 46
Installing the Print Drivers for a Windows USB Printer 47
Installing the Drivers and Utilities for Macintosh OS X 47
Installing Drivers and Utilities for UNIX and Linux 50
Installing the Printer as a Web Service on Devices 50
More Information 52
3 Customize and Personalize ...................................................................................................53
Customize and Personalize Overview 54
Customizing or Personalizing the Home Screen 55
To hide or show an App on the Home screen 55
To rearrange Apps on the Home screen 55
Customizing or Personalizing the Apps 56
Customizing or Personalizing the Feature List 56
Customizing or Personalizing the Entry Screen 56
Saving Presets 57
Removing App Customization using the Control Panel 57
Customizing App Default Settings 58
Removing Personalizations using the Embedded Web Server 58
Creating and Using 1-Touch Apps 59
Creating a 1-Touch App 59
Creating a Personal 1-Touch App 59
Deleting or Hiding a 1-Touch App 60
Using a 1-Touch App 61
4 Xerox®Apps............................................................................................................................. 3
Xerox®App Gallery 64
Xerox®App Gallery Overview 64
Creating a Xerox®App Gallery Account 64
Logging into your Xerox®App Gallery Account 65
Installing or Updating an App from the Xerox®App Gallery 65
Device 67
Device Overview 67
About 68
Supply Status 68
Billing and Usage Counters 69
Reset to Factory Defaults 70
Remote Services 70
Address Book 71
Address Book Overview 71

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Editing the Address Book 71
Creating and Managing Favorites 75
Jobs 79
Jobs Overview 79
Managing Jobs 79
Managing Special Job Types 80
Managing Jobs Using the Embedded Web Server 82
Copy 84
Copy Overview 84
Making a Copy 84
Copy Workflows 86
ID Card Copy 93
ID Card Copy Overview 93
Copying an ID Card 93
Email 94
Email Overview 94
Sending a Scanned Image in an Email 94
Previewing and Building Jobs 96
Scan To 98
Scan To Overview 98
Scanning to an Email Address 98
Scanning to a USB Flash Drive 99
Scanning to a User Home Folder 100
Scan to Desktop 101
Scanning to a Shared Folder on a Network Computer 101
Scanning Images into an Application on a Connected Computer 104
Scanning to a Desktop Computer Using a USB Cable Connection 105
Previewing and Building Jobs 106
Fax 107
Fax Overview 107
Sending a Fax 107
Fax Workflows 109
USB 116
USB Overview 116
Printing from a USB Flash Drive 116
Printing from a USB Flash Drive Already Inserted in the Printer 117
5 Printing................................................................................................................................... 119
Printing Overview 120
Selecting Printing Options 121
Print Driver Help 121
Windows Printing Options 121
Macintosh Printing Options 123
UNIX and Linux Printing 123
Mobile Printing Options 126
Printing Features 127

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Managing Jobs 127
Printing Special Job Types 128
Selecting Paper Options for Printing 129
Scaling 129
Printing on Both Sides of the Paper 130
Print Quality 130
Image Options 131
Image Shift 131
Color Adjustments 131
Printing Mirror Images 132
Printing Multiple Pages to a Single Sheet 132
Printing Booklets 132
Using Special Pages 133
Printing Watermarks for Windows 135
Orientation 136
Printing Banner Pages 136
Selecting Job Completion Notification for Windows 137
Using Custom Paper Sizes 138
Printing on Custom Paper Sizes 138
Defining Custom Paper Sizes 138
Paper and Media ................................................................................................................. 141
Supported Paper 142
Recommended Media 142
Ordering Paper 142
General Paper Loading Guidelines 142
Paper That Can Damage Your Printer 142
Paper Storage Guidelines 143
Supported Paper Types and Weights 143
Supported Standard Paper Sizes 144
Supported Standard Paper Sizes for Automatic 2-Sided Printing 145
Supported Paper Types and Weights for Automatic 2-Sided Printing 145
Supported Custom Paper Sizes 146
Cardstock 146
Loading Paper 147
Changing Paper Settings 147
Loading Paper in Trays 1 and 2 147
Loading Paper in the Bypass Tray 150
Configuring Trays 1 or 2 for the Paper Length 153
Printing on Special Paper 154
Envelopes 154
Labels 158
7 Maintenance ........................................................................................................................ 1 1
General Precautions 162
Cleaning the Printer 163
Cleaning the Exterior 163

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Cleaning the Interior 165
Adjustments and Maintenance Procedures 176
Color Registration 176
Performing a Color Calibration 176
Performing the Scan Color Consistency Procedure 177
Adjusting Paper Registration 177
Supplies 180
Consumables 180
Routine Maintenance Items 180
Ordering Supplies 180
Toner Cartridges 181
Recycling Supplies 182
Managing the Printer 183
Viewing the Meter Reading 183
Printing the Billing Summary Report 183
Moving the Printer 184
8 Troubleshooting ................................................................................................................... 187
General Troubleshooting 188
Printer Does Not Power On 188
Printer Resets or Powers Off Frequently 188
Printer Does Not Print 189
Printing Takes Too Long 190
Document Prints from Wrong Tray 191
Automatic 2-Sided Printing Problems 191
Printer is Making Unusual Noises 192
Paper Tray Will Not Close 192
Condensation has Formed Inside the Printer 192
Paper Jams 193
Locating Paper Jams 193
Minimizing Paper Jams 193
Clearing Paper Jams 195
Troubleshooting Paper Jams 205
Print-Quality Problems 208
Controlling Print Quality 208
Paper and Media 208
Solving Print-Quality Problems 209
Copy and Scan Problems 215
Fax Problems 216
Problems Sending Faxes 216
Problems Receiving Faxes 217
Getting Help 218
Viewing Warning Messages on the Control Panel 218
Viewing Current Errors on the Control Panel 218
Using the Integrated Troubleshooting Tools 218
Online Support Assistant 218

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Information Pages 219
More Information about Your Printer 219
A Specifications........................................................................................................................ 221
Printer Configurations and Options 222
Available Configurations 222
Standard Features 222
Options and Upgrades 223
Physical Specifications 224
Weights and Dimensions 224
Total Space Requirements 225
Clearance Requirements 226
Environmental Specifications 228
Temperature 228
Relative Humidity 228
Elevation 228
Electrical Specifications 229
Power Supply Voltage and Frequency 229
Power Consumption 229
Recycling Supplies 229
Performance Specifications 230
Print Speed 230
B Regulatory Information...................................................................................................... 231
Basic Regulations 232
United States FCC Regulations 232
Canada 232
Certifications in Europe 232
European Union Lot 4 Imaging Equipment Agreement Environmental
Information 233
Germany 235
Turkey RoHS Regulation 236
Eurasian Economic Community Certification 236
Regulatory Information for 2 4-GHz and 5-GHz Wireless Network Adapters 236
Ozone Release 237
Copy Regulations 238
United States 238
Canada 239
Other Countries 240
Fax Regulations 241
United States 241
Canada 242
European Union 243
New Zealand 244
South Africa 244
Safety Certification 245

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Material Safety Data Sheets 246
C Recycling and Disposal....................................................................................................... 247
All Countries 248
North America 249
European Union 250
Domestic/Household Environment 250
Professional/Business Environment 250
Collection and Disposal of Equipment and Batteries 251
Battery Symbol Note 251
Battery Removal 251
Other Countries 252
D Apps Features....................................................................................................................... 253

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1
Safety
This chapter contains:
• Notices and Safety 12
• Electrical Safety 13
• Operational Safety 15
• Maintenance Safety 17
• Printer Symbols 18
• Environmental, Health and Safety Contact Information 20
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements Attention to the following information ensures the continued safe operation of your
Xerox printer

Notices and Safety
Read the following instructions carefully before operating your printer Refer to these instructions to
ensure the continued safe operation of your printer
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements These
include safety agency evaluation and certification, and compliance with electromagnetic regulations
and established environmental standards
The safety and environment testing and performance of this product have been verified using Xerox®
materials only
Note: Unauthorized alterations, which can include the addition of new functions or connection
of external devices, can affect the product certification For more information, contact your
Xerox representative
12 Xerox®VersaLink®C405 Color Multifunction Printer
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Safety

Electrical Safety
GGeenneerraall GGuuiiddeelliinneess
WARNING:
• Do not push objects into slots or openings on the printer Touching a voltage point or
shorting out a part could result in fire or electric shock
• Do not remove the covers or guards that are fastened with screws unless you are installing
optional equipment and are instructed to do so Power off the printer when performing
these installations Disconnect the power cord when removing covers and guards for
installing optional equipment Except for user-installable options, there are no parts that
you can maintain or service behind these covers
The following are hazards to your safety:
• The power cord is damaged or frayed
• Liquid is spilled into the printer
• The printer is exposed to water
• The printer emits smoke, or the surface is unusually hot
• The printer emits unusual noise or odors
• The printer causes a circuit breaker, fuse, or other safety device to activate
If any of these conditions occur, do the following:
1 Power off the printer immediately
2 Disconnect the power cord from the electrical outlet
3 Call an authorized service representative
PPoo eerr CCoorrdd
Use the power cord supplied with your printer
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Safety

• Plug the power cord directly into a properly grounded electrical outlet Ensure that each end of the
cord is connected securely If you do not know if an outlet is grounded, ask an electrician to check
the outlet
WARNING: To avoid risk of fire or electrical shock, do not use extension cords, power strips,
or power plugs for more than 90 days When a permanent outlet receptacle cannot be
installed, use only one factory-assembled extension cord of the appropriate gauge for each
printer or multifunction printer Always adhere to national and local building, fire, and
electrical codes regarding length of cord, conductor size, grounding, and protection
• Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have
a ground connection terminal
• Verify that the printer is plugged into an outlet that is providing the correct voltage and power
Review the electrical specification of the printer with an electrician if necessary
• Do not place the printer in an area where people can step on the power cord
• Do not place objects on the power cord
• Do not plug or unplug the power cord while the power switch is in the On position
• If the power cord becomes frayed or worn, replace it
• To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power
cord
The power cord is attached to the printer as a plug-in device on the back of the printer If it is
necessary to disconnect all electrical power from the printer, disconnect the power cord from the
electrical outlet
EEmmeerrggeennccyy PPoo eerr OOffff
If any of the following conditions occur, power off the printer immediately and disconnect the power
cord from the electrical outlet Contact an authorized Xerox service representative to correct the
problem if:
• The equipment emits unusual odors or makes unusual noises
• The power cable is damaged or frayed
• A wall panel circuit breaker, fuse, or other safety device has been tripped
• Liquid is spilled into the printer
• The printer is exposed to water
• Any part of the printer is damaged
TTeelleepphhoonnee LLiinnee CCoorrdd
WARNING: To reduce the risk of fire, use only No 26 American Wire Gauge (AWG) or larger
telecommunication line cord
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Safety

Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements These include
safety agency examination, approval, and compliance with established environmental standards
Your attention to the following safety guidelines helps to ensure the continued, safe operation of your
printer
OOppeerraattiioonnaall GGuuiiddeelliinneess
• Do not remove any trays when the printer is printing
• Do not open the doors when the printer is printing
• Do not move the printer when it is printing
• Keep hands, hair, neckties, and so on, away from the exit and feed rollers
• Covers, which require tools for removal, protect the hazard areas within the printer Do not remove
the protective covers
• Do not override any electrical or mechanical interlock devices
• Do not attempt to remove paper that is jammed deeply inside the printer Switch off the printer
promptly and contact your local Xerox representative
WARNING:
• The metallic surfaces in the fuser area are hot Always use caution when removing paper
jams from this area and avoid touching any metallic surfaces
• To avoid a tip hazard, do not push or move the device with all the paper trays extended
OOzzoonnee RReelleeaassee
This printer produces ozone during normal operation The amount of ozone produced is dependent on
copy volume Ozone is heavier than air and is not produced in amounts large enough to harm anyone
Install the printer in a well-ventilated room
For more information in the United States and Canada, go to www xerox com/environment In other
markets, please contact your local Xerox representative or go to www xerox com/environment_europe
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Safety

PPrriinntteerr LLooccaattiioonn
• Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight
To find the weight for your printer configuration, refer to Physical Specifications
• Do not block or cover the slots or openings on the printer These openings are provided for
ventilation and to prevent overheating of the printer
• Place the printer in an area where there is adequate space for operation and servicing
• Place the printer in a dust-free area
• Do not store or operate the printer in an extremely hot, cold, or humid environment
• Do not place the printer near a heat source
• Do not place the printer in direct sunlight to avoid exposure to light-sensitive components
• Do not place the printer where it is directly exposed to the cold air flow from an air conditioning
system
• Do not place the printer in locations susceptible to vibrations
• For optimum performance, use the printer at the elevations specified in Elevation
PPrriinntteerr SSuupppplliieess
• Use the supplies designed for your printer The use of unsuitable materials can cause poor
performance and a possible safety hazard
• Follow all warnings and instructions marked on, or supplied with, the product, options, and
supplies
• Store all consumables in accordance with the instructions given on the package or container
• Keep all consumables away from the reach of children
• Never throw toner, toner cartridges, drum cartridges, or waste cartridges into an open flame
• When handling cartridges, for example toner and such, avoid skin or eye contact Eye contact can
cause irritation and inflammation Do not attempt to disassemble the cartridge, which can
increase the risk of skin or eye contact
Caution: Use of non-Xerox supplies is not recommended The Xerox Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies
not specified for this printer The Total Satisfaction Guarantee is available in the United States
and Canada Coverage could vary outside these areas Please contact your Xerox representative
for details
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Safety

Maintenance Safety
• Do not attempt any maintenance procedure that is not specifically described in the
documentation supplied with your printer
• Clean with a dry lint-free cloth only
• Do not burn any consumables or routine maintenance items For information on Xerox®supplies
recycling programs, go to www xerox com/gwa
WARNING: Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires when
used on electromechanical equipment
When installing the device in a hallway or similar restricted area, additional space requirements can
apply Ensure that you comply with all workspace safety regulations, building codes, and fire codes for
your area
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Safety

Printer Symbols
Symbol Description
Warning:
Indicates a serious hazard that can result in death or
serious injury if not avoided
Hot Warning:
Hot surface on or in the printer Use caution to avoid
personal injury
Warning: Moving parts To avoid personal injury, use
caution
Caution:
Indicates a mandatory action to take in order to
avoid damage to the property
Caution:
To avoid damage to the property, be careful not to
spill toner when handling the waste cartridge
Do not touch the part or area of the printer
Do not expose the drum cartridges to direct sunlight
Do not burn the toner cartridges
Do not burn the waste cartridge
Do not burn the drum cartridges
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Safety

Symbol Description
Do not use paper attached with staples or any form
of binding clip
Do not use folded, creased, curled, or wrinkled paper
Do not use inkjet paper
Do not use transparencies or overhead projector
sheets
Do not reload paper previously printed on or used
Do not copy money, revenue stamps, or postage
stamps
For details about all the printer symbols that appear on your printer, refer to the Printer Symbols
guide at www xerox com/office/VLC405docs
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Safety

Environmental, Health and Safety Contact
Information
For more information on Environment, Health, and Safety in relation to this Xerox product and
supplies, contact:
• United States and Canada: 1-800-ASK-XEROX (1-800-275-9376)
• Europe: EHS-Europe@xerox com
For product safety information in the United States and Canada, go to www xerox com/environment
For product safety information in Europe, go to www xerox com/environment_europe
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