Xerox WorkCentre 7800 series User manual

Xerox WorkCentre 7800 Series
Multifunction Printer
Imprimante multifonction
Xerox®WorkCentre®7800 Series
User Guide
Guide d'utilisation
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Document version 1.1: February 2013

WorkCentre 7800 Series Multifunction Printer 3
User Guide
Contents
1 Safety 11
Notices and Safety........................................................................................................................................................... 12
General Guidelines ................................................................................................................................................... 12
Electrical Safety................................................................................................................................................................. 13
Power Cord .................................................................................................................................................................. 13
Emergency Turn Off ................................................................................................................................................ 14
Telephone Line Cord................................................................................................................................................ 14
Operational Safety........................................................................................................................................................... 15
Printer Location ......................................................................................................................................................... 15
Operational Guidelines........................................................................................................................................... 15
Printer Supplies.......................................................................................................................................................... 16
Ozone Release............................................................................................................................................................ 16
Maintenance Safety ........................................................................................................................................................ 17
Printer Symbols.................................................................................................................................................................. 18
Environmental, Health, and Safety Contact Information............................................................................... 19
2 Features 21
Parts of the Printer ........................................................................................................................................................... 22
Left Front View .......................................................................................................................................................... 22
Left Rear View ............................................................................................................................................................ 23
Internal Components.............................................................................................................................................. 23
Document Feeder ..................................................................................................................................................... 24
Control Panel .............................................................................................................................................................. 24
Integrated Office Finisher..................................................................................................................................... 25
Office Finisher LX...................................................................................................................................................... 26
Professional Finisher................................................................................................................................................ 27
Wireless Network Adapter .................................................................................................................................... 27
Information Pages ........................................................................................................................................................... 28
Printing the Configuration Report..................................................................................................................... 28
Administration Features ................................................................................................................................................ 29
Accessing the Printer............................................................................................................................................... 29
CentreWare Internet Services ............................................................................................................................. 31
Finding the IP Address of the Printer ............................................................................................................... 32
Automatic Data Collection................................................................................................................................... 32
Billing and Usage Information ........................................................................................................................... 32
More Information............................................................................................................................................................. 33
Welcome Center........................................................................................................................................................ 34
3 Installation and Setup 35
Installation and Setup Overview................................................................................................................................ 36
Physically Connecting the Printer to the Network...................................................................................... 36

Contents
4 WorkCentre 7800 Series Multifunction Printer
User Guide
Connecting to a Telephone Line ........................................................................................................................ 36
Turning the Printer On and Off........................................................................................................................... 37
Initial Printer Setup.................................................................................................................................................. 38
USB Cover .................................................................................................................................................................... 39
Optimizing Printer Performance......................................................................................................................... 39
Modifying General Settings ......................................................................................................................................... 40
Setting Energy Saver Mode.................................................................................................................................. 40
Setting the Date and Time at the Control Panel ........................................................................................ 41
Installing the Software................................................................................................................................................... 42
Operating System Requirements ....................................................................................................................... 42
Installing Drivers and Utilities for Windows.................................................................................................. 42
Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later.................................... 43
Installing Drivers and Utilities for UNIX and Linux.................................................................................... 44
Other Drivers............................................................................................................................................................... 45
4 Paper and Media 47
Supported Paper................................................................................................................................................................ 48
Recommended Media............................................................................................................................................. 48
Ordering Paper........................................................................................................................................................... 48
General Paper Loading Guidelines .................................................................................................................... 48
Paper That Can Damage Your Printer ............................................................................................................. 49
Paper Storage Guidelines ...................................................................................................................................... 49
Supported Paper Types and Weights............................................................................................................... 50
Supported Standard Paper Sizes........................................................................................................................ 50
Supported Paper Sizes and Weights for Automatic 2-Sided Printing................................................. 51
Supported Paper Sizes for the Envelope Tray............................................................................................... 52
Supported Custom Paper Sizes........................................................................................................................... 52
Loading Paper .................................................................................................................................................................... 53
Loading Paper in Trays 1–4.................................................................................................................................. 53
Setting the Guide Locks in the 500-Sheet Adjustable Trays .................................................................. 56
Changing Paper Size, Type, and Color............................................................................................................. 57
Loading Paper in Trays 3 and 4 of the Tandem Tray Module............................................................... 58
Loading Paper in Tray 5 (Bypass Tray)............................................................................................................ 59
Loading Paper in Tray 6 (High-Capacity Feeder)........................................................................................ 60
Configuring Tray 6 in the High-Capacity Feeder ........................................................................................ 62
Printing on Special Paper............................................................................................................................................... 63
Envelopes ..................................................................................................................................................................... 63
Labels............................................................................................................................................................................. 65
Glossy Cardstock ....................................................................................................................................................... 69
Transparencies........................................................................................................................................................... 70
5 Printing 71
Printing Overview.............................................................................................................................................................. 72
Selecting Printing Options............................................................................................................................................. 73
Print Driver Help ........................................................................................................................................................ 73
Windows Printing Options .................................................................................................................................... 74
Macintosh Printing Options.................................................................................................................................. 75
Managing Jobs................................................................................................................................................................... 77

Contents
WorkCentre 7800 Series Multifunction Printer 5
User Guide
Managing Jobs at the Control Panel................................................................................................................ 77
Managing Secure and Held Print Jobs............................................................................................................. 78
Managing Jobs in CentreWare Internet Services ....................................................................................... 79
Printing Features............................................................................................................................................................... 80
Printing on Both Sides of the Paper.................................................................................................................. 80
Selecting Paper Options for Printing ................................................................................................................ 81
Printing Multiple Pages to a Single Sheet ...................................................................................................... 81
Printing Booklets ....................................................................................................................................................... 82
Using Image Options.............................................................................................................................................. 82
Printing Cover Pages ............................................................................................................................................... 83
Printing Insert Pages ............................................................................................................................................... 83
Printing Exception Pages....................................................................................................................................... 84
Scaling ........................................................................................................................................................................... 85
Printing Watermarks ............................................................................................................................................... 86
Printing Mirror Images ........................................................................................................................................... 87
Creating and Saving Custom Sizes.................................................................................................................... 87
Selecting Job Completion Notification for Windows ................................................................................ 88
Printing Special Job Types ............................................................................................................................................ 89
Secure Print ................................................................................................................................................................. 89
Sample Set................................................................................................................................................................... 90
Delay Print ................................................................................................................................................................... 91
Saved Job ..................................................................................................................................................................... 91
Held Print Jobs.................................................................................................................................................................... 94
Releasing Held Print Jobs ...................................................................................................................................... 94
Print From............................................................................................................................................................................. 95
Printing from a USB Flash Drive......................................................................................................................... 95
Printing from Saved Jobs....................................................................................................................................... 95
Printing from Mailbox............................................................................................................................................. 96
Printing from CentreWare Internet Services................................................................................................. 96
6 Copying 97
Basic Copying ..................................................................................................................................................................... 98
Document Glass ........................................................................................................................................................ 98
Document Feeder ..................................................................................................................................................... 99
Selecting Copy Settings ...............................................................................................................................................100
Basic Settings ...........................................................................................................................................................101
Image-Quality Settings........................................................................................................................................104
Layout Settings........................................................................................................................................................107
Output Format Settings.......................................................................................................................................110
ID Card Copying......................................................................................................................................................117
Advanced Copying .................................................................................................................................................121
7 Scanning 123
Basic Scanning .................................................................................................................................................................124
Document Glass ......................................................................................................................................................125
Document Feeder ...................................................................................................................................................125
Scanning to a Folder......................................................................................................................................................126

Contents
6 WorkCentre 7800 Series Multifunction Printer
User Guide
Scanning to the Public Folder............................................................................................................................126
Scanning to a Private Folder..............................................................................................................................127
Creating a Private Folder.....................................................................................................................................127
Retrieving Scan Files..............................................................................................................................................128
Scanning to Network File Repositories ..................................................................................................................129
Scanning to a Predefined Network File Repository..................................................................................129
Adding a Scan Destination.................................................................................................................................130
Scanning to Your Home Directory...........................................................................................................................131
Setting Scan Options.....................................................................................................................................................132
Changing the Basic Scan Settings...................................................................................................................132
Selecting Advanced Settings .............................................................................................................................132
Selecting Layout Adjustments ..........................................................................................................................134
Selecting Filing Options .......................................................................................................................................135
Building a Scan Job................................................................................................................................................136
Scanning to a USB Flash Drive..................................................................................................................................137
Scanning to an Email Address...................................................................................................................................138
Sending a Scanned Image to an Email Address .......................................................................................138
Setting Email Options...........................................................................................................................................139
Scanning to a Destination ..........................................................................................................................................140
Sending a Scanned Image to a Destination...............................................................................................140
8 Faxing 141
Basic Faxing ......................................................................................................................................................................142
Document Glass ......................................................................................................................................................143
Document Feeder ...................................................................................................................................................143
Sending an Embedded Fax.........................................................................................................................................144
Selecting Fax Options ...........................................................................................................................................146
Sending a Server Fax.....................................................................................................................................................154
Selecting Server Fax Options .............................................................................................................................155
Sending an Internet Fax..............................................................................................................................................158
Selecting Internet Fax Options.........................................................................................................................160
Sending a LAN Fax.........................................................................................................................................................164
Using the Address Book ...............................................................................................................................................165
Adding an Individual Entry to the Device Address Book .......................................................................165
Editing an Individual Address Book Entry....................................................................................................167
Editing or Deleting Favorites in the Device Address Book ....................................................................167
9 Maintenance 169
General Precautions.......................................................................................................................................................170
Cleaning the Printer.......................................................................................................................................................171
Cleaning the Document Glass and Document Cover..............................................................................171
Cleaning the Document Feed Rollers.............................................................................................................172
Cleaning the Second-Side Scanning Lens Assembly................................................................................173
Cleaning the Printer Exterior..............................................................................................................................175
Cleaning the Printer Interior..............................................................................................................................176
Routine Maintenance ...................................................................................................................................................178

Contents
WorkCentre 7800 Series Multifunction Printer 7
User Guide
Replacing the Toner Cartridges........................................................................................................................179
Replacing the Waste Toner Container ..........................................................................................................180
Replacing the Drum Cartridges ........................................................................................................................183
Replacing the Transfer Belt Cleaner...............................................................................................................186
Replacing the Second Bias Transfer Roller...................................................................................................188
Resetting Supply Life Counters.........................................................................................................................190
Replacing Staple Cartridges...............................................................................................................................191
Emptying the Hole Punch Waste Container................................................................................................200
Billing and Usage Information .................................................................................................................................203
Ordering Supplies............................................................................................................................................................204
Locating the Serial Number ...............................................................................................................................204
Consumables ............................................................................................................................................................204
Routine Maintenance Items ..............................................................................................................................204
Other Supplies..........................................................................................................................................................205
When to Order Supplies .......................................................................................................................................205
Viewing Printer Supply Status ...........................................................................................................................206
Recycling Supplies ..................................................................................................................................................206
Moving the Printer..........................................................................................................................................................207
10 Troubleshooting 209
General Troubleshooting.............................................................................................................................................210
Printer Has Two Power Switches ......................................................................................................................210
Restarting the Printer............................................................................................................................................211
Printer Does Not Turn On....................................................................................................................................211
Printer Resets or Turns Off Frequently...........................................................................................................211
Printing Takes Too Long......................................................................................................................................212
Document Fails to Print .......................................................................................................................................212
Document Prints from Wrong Tray.................................................................................................................213
Printer is Making Unusual Noises ....................................................................................................................213
Automatic 2-Sided Printing Problems............................................................................................................214
Date and Time Are Incorrect .............................................................................................................................214
Scanner Errors ..........................................................................................................................................................215
Jams......................................................................................................................................................................................216
Clearing Paper Jams..............................................................................................................................................217
Clearing Jams in the Office Finisher LX.........................................................................................................229
Clearing Jams in the Professional Finisher...................................................................................................231
Minimizing Paper Jams ........................................................................................................................................241
Troubleshooting Paper Jams .............................................................................................................................242
Clearing Staple Jams.............................................................................................................................................245
Clearing Hole Punch Jams...................................................................................................................................254
Print-Quality Problems..................................................................................................................................................255
Controlling Print Quality ......................................................................................................................................255
Troubleshooting Print-Quality Problems.......................................................................................................258
Copy and Scan Problems .............................................................................................................................................263
Fax Problems.....................................................................................................................................................................264
Problems Sending Faxes......................................................................................................................................264
Problems Receiving Faxes ...................................................................................................................................266
Getting Help......................................................................................................................................................................267

Contents
8 WorkCentre 7800 Series Multifunction Printer
User Guide
Control Panel Messages.......................................................................................................................................267
Using the Integrated Troubleshooting Tools .............................................................................................268
More Information...................................................................................................................................................271
A Specifications 273
Printer Configurations and Options........................................................................................................................274
Standard Features..................................................................................................................................................274
Available Configurations.....................................................................................................................................275
Options and Upgrades .........................................................................................................................................275
Physical Specifications .................................................................................................................................................276
Base Configuration ................................................................................................................................................276
Configuration with Integrated Finisher ........................................................................................................276
Configuration with Office Finisher LX and Booklet Maker....................................................................276
Configuration with Professional Finisher .....................................................................................................276
Configuration with Professional Finisher and High-Capacity Feeder ..............................................276
Clearance Requirements......................................................................................................................................277
Environmental Specifications....................................................................................................................................280
Temperature.............................................................................................................................................................280
Relative Humidity ...................................................................................................................................................280
Elevation.....................................................................................................................................................................280
Electrical Specifications................................................................................................................................................281
ENERGY STAR Qualified Product .....................................................................................................................281
Performance Specifications........................................................................................................................................282
Printing Resolution.................................................................................................................................................282
Print Speed ................................................................................................................................................................282
Environmental, Health, and Safety Contact Information.............................................................................283
B Regulatory Information 285
Basic Regulations............................................................................................................................................................286
United States FCC Regulations.........................................................................................................................286
Canada........................................................................................................................................................................287
European Union Radio Interference ..............................................................................................................287
European Union Lot 4 Imaging Equipment Agreement Environmental Information..............287
Germany.....................................................................................................................................................................288
Turkey RoHS Regulation ......................................................................................................................................289
Regulatory Information for 2.4 GHz Wireless Network Adapter........................................................289
Ozone Release..........................................................................................................................................................289
Copy Regulations............................................................................................................................................................290
United States............................................................................................................................................................290
Canada........................................................................................................................................................................292
Other Countries .......................................................................................................................................................292
Fax Regulations ...............................................................................................................................................................293
United States............................................................................................................................................................293
Canada........................................................................................................................................................................295
European Union ......................................................................................................................................................295
New Zealand.............................................................................................................................................................296
Product Safety Certification.......................................................................................................................................297

Contents
WorkCentre 7800 Series Multifunction Printer 9
User Guide
Material Safety Data Sheets......................................................................................................................................298
C Recycling and Disposal 299
All Countries ......................................................................................................................................................................300
North America..................................................................................................................................................................301
European Union...............................................................................................................................................................302
Domestic/Household Environment .................................................................................................................302
Professional/Business Environment ................................................................................................................302
Collection and Disposal of Equipment and Batteries..............................................................................303
Battery Symbol Note.............................................................................................................................................303
Battery Removal......................................................................................................................................................303
Other Countries ...............................................................................................................................................................304

WorkCentre 7800 Series Multifunction Printer 11
User Guide
This chapter includes:
•Notices and Safety .............................................................................................................................................................. 12
•Electrical Safety .................................................................................................................................................................... 13
•Operational Safety .............................................................................................................................................................. 15
•Maintenance Safety ........................................................................................................................................................... 17
•Printer Symbols ..................................................................................................................................................................... 18
• Environmental, Health, and Safety Contact Information .................................................................................. 19
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your Xerox
printer.
1
Safety

Safety
12 WorkCentre 7800 Series Multifunction Printer
User Guide
Notices and Safety
Please read the following instructions carefully before operating your printer. Refer to these instructions
to ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements. These
include safety agency evaluation and certification, and compliance with electromagnetic regulations
and established environmental standards.
The safety and environment testing and performance of this product have been verified using Xerox®
materials only.
Note: Unauthorized alterations, which can include the addition of new functions or connection of
external devices, can affect the product certification. Please contact your Xerox representative for
more information.
General Guidelines
WARNINGS:
•Do not push objects into slots or openings on the printer. Touching a voltage point or shorting
out a part could result in fire or electric shock.
•Do not remove the covers or guards that are fastened with screws unless you are installing
optional equipment and are instructed to do so. Turn off the printer when performing these
installations. Disconnect the power cord when removing covers and guards for installing optional
equipment. Except for user-installable options, there are no parts that you can maintain or
service behind these covers.
The following are hazards to your safety:
•The power cord is damaged or frayed.
•Liquid is spilled into the printer.
•The printer is exposed to water.
•The printer emits smoke, or the surface is unusually hot.
•The printer emits unusual noise or odors.
•The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
1. Turn off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.

Safety
WorkCentre 7800 Series Multifunction Printer 13
User Guide
Electrical Safety
Please read the following instructions carefully before operating your printer. Refer to these instructions
to ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements. These
include safety agency evaluation and certification, and compliance with electromagnetic regulations
and established environmental standards.
The safety and environment testing and performance of this product have been verified using Xerox®
materials only.
Note: Unauthorized alterations, which can include the addition of new functions or connection of
external devices, can affect the product certification. Please contact your Xerox representative for
more information.
Power Cord
•Use the power cord supplied with your printer.
•Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check
the outlet.
•Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a
ground connection terminal.
WARNING: Avoid the potential of electrical shock by ensuring that the printer is grounded properly.
Electrical products can be hazardous if misused.
•Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
Review the electrical specification of the printer with an electrician if necessary.
•Do not place the printer in an area where people can step on the power cord.
•Do not place objects on the power cord.
•Replace the power cord if it becomes frayed or worn.
•Do not unplug or plug the power cord while the printer is turned on.
•To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.
•The electrical outlet must be near the printer and must be easily accessible.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary
to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
For details, see Turning the Printer On and Off on page 37.

Safety
14 WorkCentre 7800 Series Multifunction Printer
User Guide
Emergency Turn Off
If any of the following conditions occur, turn off the printer immediately and disconnect the power cord
from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if:
•The equipment emits unusual odors or makes unusual noises.
•The power cable is damaged or frayed.
•A wall panel circuit breaker, fuse, or other safety device has been tripped.
•Liquid is spilled into the printer.
•The printer is exposed to water.
•Any part of the printer is damaged.
Telephone Line Cord
WARNING: To reduce the risk of fire, use only No. 26 American Wire Gauge (AWG) or larger
telecommunication line cord.

Safety
WorkCentre 7800 Series Multifunction Printer 15
User Guide
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of your
printer.
Printer Location
•Place the printer on a level, solid, non-vibrating surface with adequate strength to hold the weight
of the printer. To find the weight for your printer configuration, see Physical Specifications on page
276.
•Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
•Place the printer in an area where there is adequate space for operation and servicing.
•Place the printer in a dust-free area.
•Do not store or operate the printer in an extremely hot, cold, or humid environment.
•Do not place the printer near a heat source.
•Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
•Do not place the printer where it is directly exposed to the cold air flow from an air conditioning
system.
•Do not place the printer in locations susceptible to vibrations.
•For optimum performance, use the printer at elevations recommended in Elevation on page 280.
Operational Guidelines
•Do not remove the paper source tray that you selected using either the print driver or control panel
while the printer is printing.
•Do not open the doors when the printer is printing.
•Do not move the printer when it is printing.
•Keep hands, hair, neckties, and so on, away from the exit and feed rollers.
•Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.
•Ensure that the rear right cover is attached. Open this cover when connecting an interface cable.

Safety
16 WorkCentre 7800 Series Multifunction Printer
User Guide
Printer Supplies
•Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
•Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.
•Store all supplies in accordance with the instructions given on the package or container.
•Keep all supplies away from the reach of children.
•Never burn supplies.
•When handling supplies, avoid skin or eye contact. Eye contact can cause irritation and
inflammation. Do not attempt to disassemble supplies, which can increase the risk of skin or eye
contact.
CAUTION: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service Agreement,
and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance
caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The
Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary
outside these areas. Please contact your Xerox representative for details.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/environment. In other
markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.

Safety
WorkCentre 7800 Series Multifunction Printer 17
User Guide
Maintenance Safety
•Do not attempt any maintenance procedure that is not specifically described in the documentation
supplied with your printer.
•Do not use aerosol cleaners. Clean with a dry lint-free cloth only.
•Do not burn any consumables or routine maintenance items. For information on Xerox supplies
recycling programs, go to www.xerox.com/gwa.

Safety
18 WorkCentre 7800 Series Multifunction Printer
User Guide
Printer Symbols
Symbol Description
Warning or Caution:
Ignoring this warning could cause serious injury or even death.
Ignoring this caution could cause injury or damage to property.
Hot surface on or in the printer. Use caution to avoid personal injury.
Do not burn the waste toner container.
Do not expose the drum cartridge to light for more than 10 minutes.
Do not touch the drum cartridge.
Hot surface. Wait the indicated time before handling.
Warning:
Moving parts. Use caution to avoid personal injury.

Safety
WorkCentre 7800 Series Multifunction Printer 19
User Guide
Environmental, Health, and Safety Contact
Information
For more information on Environment, Health, and Safety in relation to this Xerox product and supplies,
contact the following customer help lines:
United States: 1-800 828-6571
Canada: 1-800 828-6571
Europe: [phone]
For product safety information in the United States, go to www.xerox.com/environment.
For product safety information in Europe, go to www.xerox.com/environment_europe.