Xerox Instant Print Kiosk User manual

VERSION 1.5
MAY 2019
702P06965
Xerox®Instant Print Kiosk
User Guide

© 2019 Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the United
States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.
Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by
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User Guide
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1 Safety .......................................................................................................................................... 7
Notices and Safety................................................................................................................... 8
Electrical Safety ....................................................................................................................... 9
General Guidelines ............................................................................................................. 9
Power ord Safety Information .......................................................................................... 9
Emergency Power Off....................................................................................................... 10
Operational Safety................................................................................................................. 11
Operational Guidelines..................................................................................................... 11
Ozone Release ................................................................................................................. 11
Kiosk Location.................................................................................................................. 11
Kiosk Supplies .................................................................................................................. 12
Maintenance Safety............................................................................................................... 13
Kiosk Symbols........................................................................................................................ 14
Environmental, Health, and Safety ontact Information ........................................................ 15
2 Features ....................................................................................................................................17
Parts of the Kiosk ................................................................................................................... 18
Left Front View ................................................................................................................ 18
Left Rear View ................................................................................................................. 19
Internal omponents....................................................................................................... 20
Document Feeder ............................................................................................................ 21
User Interface Assembly .................................................................................................. 22
Office Finisher LX............................................................................................................. 23
Front Door Electronic Lock...................................................................................................... 24
Deactivating the Front Door Electronic Lock ..................................................................... 24
hanging the Front Door Electronic Lock Pass ode ......................................................... 24
Powering On and Off the Kiosk............................................................................................... 26
Powering On the Kiosk ..................................................................................................... 27
Powering Off the Kiosk..................................................................................................... 28
Restarting the User Interface ........................................................................................... 29
Powering On the User Interface ....................................................................................... 30
Powering Off the User Interface....................................................................................... 30
Services ................................................................................................................................. 31
Information Pages ................................................................................................................. 32
Logging In............................................................................................................................. 33
Logging in to the Kiosk User Interface.............................................................................. 33
Accessing Device Management........................................................................................ 33
Automatic Data ollection..................................................................................................... 34
Billing and Usage Information ............................................................................................... 35
More Information .................................................................................................................. 36
Welcome enter .............................................................................................................. 36
Locating the Serial Number.............................................................................................. 37
3 Paper and Media ....................................................................................................................39

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User Guide
Supported Paper .................................................................................................................... 40
Recommended Media ...................................................................................................... 40
Ordering Paper................................................................................................................. 40
General Paper Loading Guidelines.................................................................................... 40
Paper That an Damage Your Kiosk ................................................................................. 40
Paper Storage Guidelines ................................................................................................. 41
Supported Paper Types and Weights ................................................................................ 41
Supported Standard Paper Sizes....................................................................................... 42
Supported Paper Sizes and Weights for Automatic 2-Sided Printing.................................. 42
Loading Paper........................................................................................................................ 43
Identifying Non-Default Media at the Kiosk User Interface .............................................. 43
Loading Paper in Trays 1–4 .............................................................................................. 43
4 Maintenance ...........................................................................................................................47
General Precautions ............................................................................................................... 48
leaning the Kiosk ................................................................................................................. 49
leaning the Document Glass and Document over......................................................... 49
leaning the Document Feed Rollers ................................................................................ 50
leaning the Second-Side Scanning Lens Assembly .......................................................... 51
leaning the Kiosk Exterior............................................................................................... 53
leaning the Printhead Lenses ......................................................................................... 54
Routine Maintenance............................................................................................................. 56
Replacing the Toner artridges......................................................................................... 56
Replacing the Waste Toner ontainer............................................................................... 58
Replacing the Drum artridges......................................................................................... 60
Replacing the Transfer Belt leaner.................................................................................. 63
Replacing the Second Bias Transfer Roller......................................................................... 66
Replacing Staple artridges ............................................................................................. 68
Emptying the Hole Punch Waste ontainer ...................................................................... 70
Ordering Supplies................................................................................................................... 73
onsumables ................................................................................................................... 73
Routine Maintenance Items............................................................................................. 73
Other Supplies ................................................................................................................. 73
When to Order Supplies ................................................................................................... 73
Recycling Supplies............................................................................................................ 74
Moving the Kiosk ............................................................................................................. 74
5 Troubleshooting ......................................................................................................................75
General Troubleshooting ........................................................................................................ 76
Kiosk Power Switches ....................................................................................................... 76
Restarting the Kiosk ......................................................................................................... 76
Kiosk Does Not Power On or User Interface Touch Screen is Blank .................................... 76
Troubleshooting User Interface Error Messages................................................................ 77
learing a Dark Screen on the User Interface ................................................................... 79
Restarting or Powering Off the User Interface .................................................................. 79
Resetting the redit ard Reader ..................................................................................... 79
Troubleshooting redit ard Reader Errors ....................................................................... 80

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Kiosk Resets or Powers Off Frequently .............................................................................. 80
Document Fails to Print.................................................................................................... 81
Kiosk is Making Unusual Noises........................................................................................ 81
Automatic 2-Sided Printing Problems ............................................................................... 81
Date and Time Are Incorrect............................................................................................ 81
Scanner Errors.................................................................................................................. 82
Jams...................................................................................................................................... 83
learing Paper Jams ........................................................................................................ 83
learing Jams in the Office Finisher LX............................................................................. 96
Minimizing Paper Jams .................................................................................................... 98
Troubleshooting Paper Jams ............................................................................................ 99
learing Staple Jams...................................................................................................... 101
learing Hole Punch Jams .............................................................................................. 103
Print Quality Problems.......................................................................................................... 104
ontrolling Print Quality................................................................................................. 104
Troubleshooting Print Quality Problems.......................................................................... 105
opy and Scan Problems...................................................................................................... 109
Fax Problems ....................................................................................................................... 110
Problems Sending Faxes................................................................................................. 110
Getting Help ........................................................................................................................ 111
User Interface Messages................................................................................................ 111
Specifications........................................................................................................................ 113
Kiosk onfigurations and Options ........................................................................................ 114
Standard Features.......................................................................................................... 114
Available onfigurations ................................................................................................ 114
Options and Upgrades ................................................................................................... 114
Physical Specifications ......................................................................................................... 116
Base onfiguration ........................................................................................................ 116
onfiguration without Office Finisher LX........................................................................ 116
learance Requirements ................................................................................................ 116
Environmental Specifications ............................................................................................... 117
Temperature.................................................................................................................. 117
Relative Humidity .......................................................................................................... 117
Elevation ....................................................................................................................... 117
Electrical Specifications........................................................................................................ 118
Recycling Supplies.......................................................................................................... 118
Performance Specifications .................................................................................................. 119
Printing Resolution ......................................................................................................... 119
Print Speed .................................................................................................................... 119
B Regulatory Information...................................................................................................... 121
F ompliance Information Statement.............................................................................. 122
Basic Regulations................................................................................................................. 123
United States F Regulations....................................................................................... 123

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User Guide
Environmental Benefits of Duplex Printing ..................................................................... 123
Paper Types ................................................................................................................... 123
Power onsumption and Activation Time ....................................................................... 123
Default Power Saver Settings ......................................................................................... 124
Eco Logo ertified to Office Machines D-035............................................................. 124
opy Regulations ................................................................................................................. 125
United States................................................................................................................. 125
anada.......................................................................................................................... 126
Other ountries.............................................................................................................. 127
Safety ertification.............................................................................................................. 128
Material Safety Data Sheets ................................................................................................ 129
C Recycling and Disposal ....................................................................................................... 131
All ountries ........................................................................................................................ 132
North America ..................................................................................................................... 133
Other ountries.................................................................................................................... 134

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User Guide
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1
Safety
Your kiosk and the recommended supplies are designed and tested to meet strict safety requirements.
Attention to the following information ensures the continued safe operation of your Xerox®kiosk.
This chapter contains:
• Notices and Safety....................................................................................................................... 8
• Electrical Safety ........................................................................................................................... 9
• Operational Safety..................................................................................................................... 11
• Maintenance Safety................................................................................................................... 13
• Kiosk Symbols ............................................................................................................................ 14
• Environmental, Health, and Safety ontact Information............................................................. 15

Notices and Safety
Read the following instructions carefully before operating your kiosk. Refer to these instructions to
ensure the continued safe operation of your kiosk.
Your Xerox®kiosk and supplies are designed and tested to meet strict safety requirements. These
include safety agency evaluation and certification, and compliance with electromagnetic regulations
and established environmental standards.
The safety and environment testing and performance of this product are verified using Xerox®
materials only.
WARNING: Unauthorized alterations, which can include the addition of new functions or
connection of external devices, can affect the product certification. For details, contact your
Xerox®representative.
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User Guide
Safety

Electrical Safety
GGeenneerraall GGuuiiddeelliinneess
WARNING:
• Do not push objects into slots or openings on the kiosk. Touching a voltage point or shorting
out a part could result in fire or electric shock.
• Do not remove covers or guards fastened with screws unless you are installing optional
equipment and are instructed to do so. Power off the kiosk when performing these
installations. Disconnect the power cords when removing covers and guards for installing
optional equipment. Except for user-installable options, there are no parts that you can
maintain or service behind these covers.
The following are hazards to your safety:
• The power cords are damaged or frayed.
• Liquid is spilled into the kiosk.
• The kiosk is exposed to water.
• The kiosk emits smoke or the surface is unusually hot.
• The kiosk emits unusual noise or odors.
• The kiosk causes a circuit breaker, fuse, or other safety device to activate.
• Any part of the kiosk is damaged.
If any of these conditions occurs, do the following:
1. Power off the kiosk immediately.
2. Disconnect the power cords from the electrical outlet.
3. all an authorized service representative.
PPoowweerr CCoorrdd SSaaffeettyy IInnffoorrmmaattiioonn
Before operating your kiosk, read the following instructions carefully. For details, contact your Xerox®
representative.
WARNING:
• The electrical supply for the device must meet the requirements stated on the data plate on
the rear of the device. If you are not sure that your electrical supply meets the requirements,
consult your local electricity provider or a licensed electrician.
• Do not use an extension cord.
• Do not remove or modify the power cords.
• Refer to these instructions to ensure the continued safe operation of your kiosk.
• Use the power cords supplied with your kiosk.
• Plug the power cords directly into a properly grounded electrical outlet. Ensure that each end of
the cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to
check the outlet.
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User Guide
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Safety

• Do not use a ground adapter plug to connect the kiosk to an electrical outlet that does not have a
ground connection terminal.
WARNING: Avoid the potential of electrical shock by ensuring that the kiosk is grounded
properly. Electrical products can be hazardous if misused.
• Verify that the kiosk is plugged into an outlet that provides the correct voltage and power. Review
the electrical specification of the kiosk with an electrician, if necessary.
• Do not place the kiosk in an area where people can step on the power cords.
• Do not place objects on the power cords.
• If either of the power cords becomes frayed or worn, replace the cord immediately.
• Do not unplug or plug the power cords while the kiosk is powered on.
• To avoid electrical shock and damage to the cords, when unplugging the power cords, grasp the
plug.
• The electrical outlet must be near the kiosk and must be easily accessible.
The power cords are attached to the kiosk as plug-in devices on the back of the kiosk. If it is necessary
to disconnect all electrical power from the kiosk, disconnect the power cords from the electrical outlet.
For details, refer to Powering On and Off the Kiosk.
EEmmeerrggeennccyy PPoowweerr OOffff
If any of the following conditions occur, power off the kiosk immediately, then disconnect the power
cords from the electrical outlet. ontact an authorized Xerox®service representative to correct the
problem:
• The equipment emits unusual odors or makes unusual noises.
• The power cords are damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device is tripped.
• Liquid is spilled into the kiosk.
• The kiosk is exposed to water.
• Any part of the kiosk is damaged.
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Safety

O erational Safety
Your kiosk and supplies are designed and tested to meet strict safety requirements. The requirements
include safety agency examination, approval, and compliance with established environmental
standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of your
kiosk.
OO eerraattiioonnaall GGuuiiddeelliinneess
• Do not remove any paper trays while the kiosk is printing.
• Do not open the doors when the kiosk is printing.
• Do not move the kiosk when it is printing.
• Keep hands, hair, neckties, jewelry, and so on, away from the exit and feed rollers.
• overs that require tools for removal protect the hazardous areas within the kiosk. Do not remove
the protective covers.
• Do not override any electrical or mechanical interlock devices.
• Do not attempt to remove paper that is jammed deeply inside the product. Power off the kiosk
promptly and contact your local Xerox®representative.
• Ensure that the rear right cover is attached. Open this cover to connect an interface cable.
OOzzoonnee RReelleeaassee
This kiosk produces ozone during normal operation. The amount of ozone produced depends on copy
volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the kiosk in a well-ventilated room.
For details in the United States and anada, go to www.support.xerox.com.
KKiioosskk LLooccaattiioonn
• Place the kiosk on a level, solid, non-vibrating surface that is strong enough to hold its weight. To
find the weight for your kiosk configuration, refer to Physical Specifications.
• Do not block or cover the slots or openings on the kiosk. These openings provide ventilation and
prevent the overheating of the kiosk.
• To ensure space for operation and servicing, place the kiosk in an amply sized area.
• Place the kiosk in a dust-free area.
• Do not store or operate the kiosk in an extremely hot, cold, or humid environment. For details,
refer to Temperature or Relative Humidity.
• Do not place the kiosk near a heat source.
• Do not place the kiosk in direct sunlight.
• Do not place the kiosk in locations susceptible to vibrations.
• To avoid exposure to light-sensitive components, do not place the kiosk directly in a cold air flow
from an air conditioning system.
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Safety

• For optimum performance, only use the kiosk at the elevations specified. For details, refer to
Elevation.
KKiioosskk SSuu lliieess
• Use the supplies designed for your kiosk. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
• Follow all warnings and instructions marked on, or supplied with, the product, options, and
supplies.
• Store all consumables according to the instructions on the package or container.
• Keep all consumables away from the reach of children.
• Never throw toner, toner cartridges, drum cartridges, or waste cartridges into an open flame.
• When handling cartridges, such as toner cartridges, avoid skin or eye contact. Eye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, as doing so can
increase the risk of skin or eye contact.
Caution: Use of non-Xerox supplies is not recommended. The Xerox®Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox®supplies
not specified for this kiosk. The Total Satisfaction Guarantee is available in the United States
and anada. overage can vary outside these areas. ontact your Xerox®representative for
details.
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User Guide
Safety

Maintenance Safety
• Do not attempt any maintenance procedure that is not specifically described in the
documentation supplied with your kiosk.
• lean the device with a dry lint-free cloth only.
WARNING: Do not use aerosol cleaners. Aerosol cleaners can be explosive or
flammable when used on electromechanical equipment.
• Do not burn any consumables or routine maintenance items. For information on Xerox®supplies
recycling programs, refer to www.support.xerox.com.
• When installing the device in a hallway or similar restricted area, additional space requirements
can apply. Ensure that you comply with all workspace safety regulations, building codes, and fire
codes for your area.
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User Guide
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Safety

Kiosk Symbols
Symbol Description
Warning or aution:
Ignoring this warning can cause serious injury or even death.
Ignoring this caution can cause injury or property damage.
Hot surface on or in the kiosk. Use caution to avoid personal injury.
Do not burn the waste toner container.
Do not expose the drum cartridge to light for more than 10 minutes.
Do not touch the drum cartridge.
Hot surface. Wait the indicated time before handling.
Warning:
Moving parts. Use caution to avoid personal injury.
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Safety

Environmental, Health, and Safety Contact
Information
For details on Environment, Health, and Safety in relation to this Xerox®product and supplies, contact
the following customer help line:
United States and anada: 1-800-ASK-XEROX (1-800-275-9376)
For product safety information in the United States and anada, go to www.support.xerox.com.
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User Guide
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Safety

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User Guide
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2
Features
This chapter contains:
• Parts of the Kiosk ....................................................................................................................... 18
• Front Door Electronic Lock.......................................................................................................... 24
• Powering On and Off the Kiosk................................................................................................... 26
• Services...................................................................................................................................... 31
• Information Pages ..................................................................................................................... 32
• Logging In ................................................................................................................................. 33
• Automatic Data ollection ......................................................................................................... 34
• Billing and Usage Information ................................................................................................... 35
• More Information ...................................................................................................................... 36

Parts of the Kiosk
LLeefftt FFrroonntt VViieeww
1. Leveler Foot
2. Tray 5
3. USB Port
4. Lint-Free loth ompartment
5. Document Feeder
6. Document Glass
7. redit ard Reader
8. User Interface Touch Screen
9. Front over
10. Trays 1-4
11. Optional Front Door
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User Guide
Features

LLeefftt RReeaarr VViieeww
1. Rear Right over
2. Two USB Type A Ports
3. Seven Segment Display
4. USB Memory Port, for service only
5. Ethernet onnection
6. Door D Release Lever
7. Door A Release Lever
8. Door B Release Lever
9. Door Release Lever
Note: Ensure that the rear, right cover is attached. When connecting an interface cable, open
the rear, right cover.
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User Guide
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Features

IInntteerrnnaall CCoomm oonneennttss
1. Second Bias Transfer Roller
2. Fuser Assembly
3. Drum artridge Release Lever
4. Toner artridges
5. Main Power Switch
6. Transfer Belt leaner
7. Waste ontainer
8. Drum artridges
9. Drum artridge over
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User Guide
Features