Xerox B310 User manual

VERSION 2.1
AUGUST 2022
702P08893
Xerox®B310 Printer
User Guide

© 2022 Xerox Corporation. All rights reserved. Xerox®is trademark of Xerox Corporation in the United States and
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Xerox®B310 Printer User Guide 3
Contents
1 Safety...............................................................................................................................................9
Conventions.................................................................................................................................10
Product Statements.......................................................................................................................11
Maintenance Safety ......................................................................................................................14
Consumable Information................................................................................................................15
2 Learn About the Printer ......................................................................................................................17
Printer configuration......................................................................................................................18
Using the control panel ..................................................................................................................19
Understanding the status of the indicator light . . .... .... .... .... ... .... .... .... ..... .... .... ... .... .... .... .... ..... .. .... ..... .. 20
Selecting paper.............................................................................................................................21
Paper guidelines.....................................................................................................................21
Paper characteristics................................................................................................................21
Unacceptable paper................................................................................................................22
Selecting preprinted forms and letterhead. . . .... . . . .... . ..... . . .... . . .... . ..... . . ..... . .... . . . .... . ..... . . ..... . .... . . ..... . 22
Storing paper.........................................................................................................................23
Supported paper sizes .............................................................................................................23
Supported paper types ............................................................................................................25
Supported paper weights.........................................................................................................26
3 Set up Install and Configure...............................................................................................................27
Selecting a location for the printer....................................................................................................28
Attaching cables ...........................................................................................................................30
Finding the IPAddress of the Printer.................................................................................................31
Loading paper and specialty media ..................................................................................................32
Setting the Paper Size and Type ................................................................................................32
Configuring Universal paper settings..........................................................................................32
Loading Trays ........................................................................................................................32
Loading the Multipurpose Feeder...............................................................................................34
Linking trays..........................................................................................................................35
Installing and Updating Software Drivers and Firmware.. . . . .... . . .... . . ..... . .... . . .... . . . .... . .... . . . .... . . .... . . . .... . .... 36
Installing the Software ............................................................................................................36
Updating Software .................................................................................................................39
Exporting or importing a configuration file . . . .. . . .. .. . . ... .... ... .. . . ... .... .... .... .. . . .. .. . . ... .... ... .. . . ... .... .... .... . 40
Xerox®Easy Assist App....................................................................................................................41
Connecting to the Xerox®Easy Assist App for Installed Printers .... .. .. . . .. . . .. .. . . .. .. . . ... .... .... ... .. . . ... .... .... . 43
Networking ..................................................................................................................................45
Connecting the Printer to a Wi-Fi Network. . . . .... . . .... . . ..... . .... . . .... . . . .... . ..... . . .... . . .... . . . .... . ..... . . .... . . .... . 45
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS) . .. .. . . ... .. . . .. .. . . ... .... .... . 45
Configuring Wi-Fi Direct...........................................................................................................45
Connecting a mobile device to the printer . . . .... .... .. . . .. .. . . ... .... .... ... .. . . ... .... .... ... .. . . ... .. . . ... .... ... .. . . ... .. 46
Connecting a computer to the printer.........................................................................................46
Deactivating the Wi-Fi network .................................................................................................47

4Xerox®B310 Printer User Guide
Checking the printer connectivity...............................................................................................47
Printing the Menu Settings Page ......................................................................................................48
4 Secure the Printer..............................................................................................................................49
Locating the Security Slot ...............................................................................................................50
Erasing printer memory..................................................................................................................51
Restoring factory default settings .....................................................................................................52
Statement of Volatility...................................................................................................................53
5 Print................................................................................................................................................55
Printing from a Computer ...............................................................................................................56
Printing from a Mobile Device..........................................................................................................57
Printing from a Mobile Device using Mopria™Print Service...............................................................57
Printing from a Mobile Device Using AirPrint®...............................................................................57
Printing from a Mobile Device using Wi-Fi Direct®..........................................................................57
Printing a font sample list ...............................................................................................................59
Placing separator sheets between copies . . .. .. . . ... .... ... .. . . ... .... .... ... .. . . ... .... .... .. . . .. .. . . ... .... ... .. . . ... .... .... ... .. 60
Canceling a print job......................................................................................................................61
From the printer control panel...................................................................................................61
From the computer.................................................................................................................61
Adjusting toner darkness ................................................................................................................62
6 Use Printer Menus.............................................................................................................................63
Menu map...................................................................................................................................64
Device.........................................................................................................................................65
Preferences............................................................................................................................65
Eco-Mode..............................................................................................................................66
Notifications..........................................................................................................................66
Power Management................................................................................................................68
Restore Factory Defaults ..........................................................................................................69
Maintenance.........................................................................................................................70
About this Printer....................................................................................................................72
Print............................................................................................................................................73
Layout..................................................................................................................................73
Setup ...................................................................................................................................74
Quality .................................................................................................................................75
PostScript..............................................................................................................................76
PCL......................................................................................................................................76
Image..................................................................................................................................78
Paper..........................................................................................................................................79
Tray Configuration..................................................................................................................79
Media Configuration ...............................................................................................................80
Network/Ports...............................................................................................................................82
Network Overview...................................................................................................................82
Wireless................................................................................................................................83
Contents

Xerox®B310 Printer User Guide 5
Wi-Fi Direct ...........................................................................................................................85
AirPrint .................................................................................................................................86
Mobile Services Management...................................................................................................87
Ethernet................................................................................................................................87
TCP/IP..................................................................................................................................89
SNMP...................................................................................................................................92
IPSec....................................................................................................................................94
802.1x..................................................................................................................................95
LPD Configuration ..................................................................................................................96
HTTP/FTP Settings..................................................................................................................96
USB .....................................................................................................................................97
Restrict external network access ................................................................................................98
Universal Print........................................................................................................................98
Security.....................................................................................................................................101
Login Methods.....................................................................................................................101
Certificate Management........................................................................................................103
Login Restrictions..................................................................................................................103
Confidential Print Setup.........................................................................................................104
Erase Temporary Data Files ....................................................................................................105
Solutions LDAP Settings .........................................................................................................105
Miscellaneous ......................................................................................................................105
Reports......................................................................................................................................107
Menu Settings Page..............................................................................................................107
Device................................................................................................................................107
Print...................................................................................................................................107
Network..............................................................................................................................107
Supplies Plan..............................................................................................................................108
Plan Activation.....................................................................................................................108
Plan Conversion....................................................................................................................108
Subscription Service ..............................................................................................................108
Troubleshooting..........................................................................................................................109
7 Maintain the Printer.........................................................................................................................111
Checking the Status of Parts and Supplies... . . . .... . .... . . . .... . . .... . . ..... . .... . . .... . . . .... . .... . . . .... . . .... . . . .... . .... . . . .. 112
Configuring supply notifications.....................................................................................................113
Setting up e-mail alerts ................................................................................................................114
Viewing reports...........................................................................................................................115
Ordering Parts and Supplies...........................................................................................................116
Using Genuine Xerox Parts and Supplies .. . . . .... . ..... . . ..... . .... . ..... . . ..... . .... . . . .... . ..... . . ..... . .... . . . .... . ..... 116
Replacing parts and supplies .........................................................................................................117
Replacing the Toner Cartridge.................................................................................................117
Replacing the imaging unit.....................................................................................................119
Replacing the tray.................................................................................................................121
Cleaning printer parts ..................................................................................................................122
Cleaning the printer..............................................................................................................122
Saving energy and paper..............................................................................................................123
Contents

6Xerox®B310 Printer User Guide
Configuring the power save mode settings .. . . . .... . .... . . . .... . . .... . . . .... . .... . . . .... . . .... . ..... . . .... . . .... . . . .... . .. 123
Conserving supplies...............................................................................................................123
Moving the printer to another location............................................................................................124
8 Troubleshoot a Problem....................................................................................................................125
Print quality problems ..................................................................................................................126
Printing problems........................................................................................................................127
Print quality is poor...............................................................................................................127
Print Jobs Do Not Print...........................................................................................................155
Slow printing .......................................................................................................................156
Job prints from the wrong tray or on the wrong paper .... . .... . . . .... . ..... . . ..... . .... . . ..... . ..... . .... . . . .... . ..... 159
The Printer Is Not Responding .......................................................................................................160
Network connection problems .......................................................................................................162
Cannot Open Embedded Web Server .......................................................................................162
Cannot Connect the Printer to the WiFi Network . .... . ..... . . .... . . .... . . . .... . ..... . ..... . . .... . ..... . . ..... . .... . . . ... 163
Issues with supplies .....................................................................................................................165
Replace cartridge printer region mismatch... . . .... . .... . . . .... . . .... . . . .... . .... . . . .... . . .... . . ..... . .... . . .... . . . .... . .. 165
Non-Xerox Parts and Supplies..................................................................................................165
Clearing Jams.............................................................................................................................166
Avoiding Jams......................................................................................................................166
Identifying Jam Locations......................................................................................................167
Paper Jam in the Standard Output Tray . . . .... . . .... . . . .... . .... . . . .... . . .... . ..... . . .... . . .... . . . .... . .... . . . .... . . .... . . . 167
Paper Jam in the Multipurpose Feeder......................................................................................168
Paper Jam in Trays................................................................................................................171
Paper Jam in the Duplex Unit..................................................................................................175
Paper Jam in the Rear Door....................................................................................................178
Paper feed problems....................................................................................................................180
Envelope Seals When Printing.................................................................................................180
Collated printing does not work...............................................................................................181
Tray linking does not work......................................................................................................182
Paper frequently jams............................................................................................................183
Jammed pages are not reprinted.............................................................................................184
Contacting customer support ........................................................................................................185
A Regulatory Information....................................................................................................................187
Basic Regulations ........................................................................................................................188
Noise Emission Levels............................................................................................................188
Static Sensitivity Notice .........................................................................................................188
ENERGY STAR......................................................................................................................188
Temperature Information.......................................................................................................188
Información de la energía de México .......................................................................................188
Laser Notice ........................................................................................................................189
Power.................................................................................................................................189
Regulatory Notices for Wireless Products ..... . .. ........ .. ......... .. ........ . .. ........ . .. ........ .. ......... .. ........ . .. 190
Federal Communications Commission (FCC) Compliance Information Statement . ..... .. ... ....... .. .. .. ... .. 191
Innovation Science and Economic Development Canada Compliance Statement .... . . . .... . ..... . . .... . . ... 192
Contents

Xerox®B310 Printer User Guide 7
Germany.............................................................................................................................192
Turkey RoHS Regulation .........................................................................................................193
Ukraine RoHS Compliance......................................................................................................193
Material Safety Data Sheets..........................................................................................................194
B Recycling and Disposal.....................................................................................................................195
Product Disposal and Recycling......................................................................................................196
North America............................................................................................................................197
Xerox Green World Alliance ...........................................................................................................198
Waste from Electrical and Electronic Equipment (WEEE) Directive.... . ..... . . .... . . .... . . . .... . .... . . . .... . . .... . . . .... . .. 199
India E-Waste notice.............................................................................................................199
Contents

8Xerox®B310 Printer User Guide
Contents

Xerox®B310 Printer User Guide 9
1
Safety
This chapter contains:
Conventions........................................................................................................................................10
Product Statements..............................................................................................................................11
Maintenance Safety.............................................................................................................................14
Consumable Information ......................................................................................................................15
Your printer and the recommended supplies have been designed and tested to meet strict safety requirements.
Attention to the following information ensures the continued safe operation of your Xerox printer.

Conventions
Note: A note identifies information that could help you.
WWaarrnniinngg:: A warning identifies something that could damage the product hardware or software.
CCaauuttiioonn:: A caution indicates a potentially hazardous situation that could injure you.
Different types of statements include:
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Indicates a risk of injury.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: Indicates a risk of electrical shock.
CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: Indicates a risk of burn if touched.
CCAAUUTTIIOONN——TTIIPPPPIINNGG HHAAZZAARRDD:: Indicates a crush hazard.
CCAAUUTTIIOONN——PPIINNCCHH HHAAZZAARRDD:: Indicates a risk of being caught between moving parts.
CCAAUUTTIIOONN——MMOOVVIINNGG PPAARRTTSS:: Indicates a risk of laceration or abrasion injuries from rotating parts.
10 Xerox®B310 Printer User Guide
Safety

Product Statements
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: To avoid the risk of fire or electrical shock connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: To avoid the risk of fire or electrical shock use only the power cord
provided with this product or the manufacturer authorized replacement.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Do not use this product with extension cords multi-outlet power
strips multi-outlet extenders or UPS devices. The power capacity of these types of accessories can be
easily overloaded by a laser printer and may result in a risk of fire property damage or poor printer
performance.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Do not use this product with an inline surge protector. The use of a
surge protection device may result in a risk of fire property damage or poor printer performance.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock do not place or use this product
near water or wet locations.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock do not set up this product or make
any electrical or cabling connections such as the power cord fax feature or telephone during a lightning
storm.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Do not cut twist bind crush or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock make sure that all external
connections such as Ethernet and telephone system connections are properly installed in their marked
plug-in ports.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer then turn
the printer off and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer then turn them off as well and unplug any cables going into the
printer.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock when cleaning the exterior of the
printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Xerox®B310 Printer User Guide 11
Safety

CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: If the printer weight is greater than 20kg (44lb) then it may
require two or more people to lift it safely.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: When moving the printer follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn off the printer and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it then
disconnect them before moving the printer.
• If the printer has a caster base then carefully roll it to the new location. Use caution when passing
over thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays or output options then
remove the output options and lift the printer off the trays. Do not try to lift the printer and any
options at the same time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of
the options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CCAAUUTTIIOONN——TTIIPPPPIINNGG HHAAZZAARRDD:: Installing one or more options on your printer or MFP may require a
caster base furniture or other feature to prevent instability causing possible injury. For more information
on supported configurations contact the place where you purchased the printer.
CCAAUUTTIIOONN——TTIIPPPPIINNGG HHAAZZAARRDD:: To reduce the risk of equipment instability load each tray separately.
Keep all other trays closed until needed.
CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: The inside of the printer might be hot. To reduce the risk of injury from a
hot component allow the surface to cool before touching it.
CCAAUUTTIIOONN——PPIINNCCHH HHAAZZAARRDD:: To avoid the risk of a pinch injury use caution in areas marked with this
label. Pinch injuries may occur around moving parts such as gears doors trays and covers.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User Guide may result in hazardous radiation
exposure.
12 Xerox®B310 Printer User Guide
Safety

CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge disassemble or
incinerate a lithium battery. Discard used lithium batteries according to the manufacturer instructions and
local regulations.
This product is designed tested and approved to meet strict global safety standards with the use of specific
manufacturer components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
Refer service or repairs other than those described in the user documentation to a service representative.
This product uses a printing process that heats the print media and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting
print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone
concentration levels during extensive usage install this product in a well-ventilated area and replace the ozone and
exhaust filters if instructed to do so in the product maintenance instructions. If there are no references to filters in
the product maintenance instructions then there are no filters requiring replacement for this product.
SSAAVVEE TTHHEESSEE IINNSSTTRRUUCCTTIIOONNSS..
Xerox®B310 Printer User Guide 13
Safety

Maintenance Safety
Do not carry out any maintenance on this product that is not described in the customer documentation.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Do not use aerosol cleaners. Aerosol cleaners can be explosive or
flammable when used on electromechanical equipment.
Use supplies and cleaning materials only as directed.
Do not remove the covers or guards that are fastened with screws. Customer service items are not located behind
these covers.
In case of a Dry Ink or Toner Spill use a broom or a wet cloth to wipe off spilled dry ink or toner. Sweep slowly to
minimize generation of dust during clean up. Avoid using a vacuum. If a vacuum must be used the unit should be
designed for combustible dusts having an explosion rated motor and non-conductive hose.
CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: The metallic surfaces in the fuser area are hot. Use caution when you
remove paper jams from this area and avoid touching any metallic surfaces.
14 Xerox®B310 Printer User Guide
Safety

Consumable Information
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: When handling cartridges such as ink or fuser avoid skin or eye
contact. Eye contact can cause irritation and inflammation. Do not attempt to disassemble the cartridge.
This can increase the risk of skin or eye contact.
Store all consumables in accordance with the instructions given on the package or container.
Keep all consumables away from the reach of children.
Never throw dry ink/toner print cartridges or dry ink/toner containers into an open flame.
For information on Xerox®supplies recycling programs go to: https://www.xerox.com/recycling.
Xerox®B310 Printer User Guide 15
Safety

16 Xerox®B310 Printer User Guide
Safety

Xerox®B310 Printer User Guide 17
2
Learn About the Printer
This chapter contains:
Printer configuration.............................................................................................................................18
Using the control panel.........................................................................................................................19
Understanding the status of the indicator light. . . ... .. . . ... .... .... .... .. . . .. .. . . ... .... ... .. . . ... .... .... .... ... .. . . ... .... .... .... .. . . 20
Selecting paper....................................................................................................................................21

Printer configuration
1. Control panel
2. Multipurpose feeder
3. Standard 250–sheet tray
4. Optional 550–sheet tray
5. Standard output tray
18 Xerox®B310 Printer User Guide
Learn About the Printer

Using the control panel
CCOONNTTRROOLL PPAANNEELL PPAARRTT FFUUNNCCTTIIOONN
11 Display • View printer messages and supply status.
• Set up and operate the printer.
22 Right arrow button • Scroll through menus or move between
screens and menu options.
• Increase the numeric value of a setting.
33 Stop or Cancel button Stop the current job.
44 Indicator light Check the status of the printer.
55 Select button • Select a menu option.
• Save the changes in a setting.
66 Back button Return to the previous screen.
77 Left arrow button • Scroll through menus or move between
screens and menu options.
• Decrease the numeric value of a setting.
88 Power button Turn on or turn off the printer.
To turn off the printer press and hold the
power button for five seconds.
Xerox®B310 Printer User Guide 19
Learn About the Printer

Understanding the status of the indicator light
IINNDDIICCAATTOORR LLIIGGHHTT PPRRIINNTTEERR SSTTAATTUUSS
Off The printer is off or in Hibernate mode.
Blue The printer is ready or processing data.
Blinking red The printer requires user intervention.
Solid amber The printer is in Sleep mode.
20 Xerox®B310 Printer User Guide
Learn About the Printer