Xerox B310 User manual

VERSION 2.1
AUGUST 2022
702P08893
Xerox®B310 Printer
User Guide

© 2022 Xerox Corporation. All rights reserved. Xerox®is trademark of Xerox Corporation in the United States and
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Contents
1 Safety...............................................................................................................................................9
Conventions.................................................................................................................................10
Product Statements.......................................................................................................................11
Maintenance Safety ......................................................................................................................14
Consumable Information................................................................................................................15
2 Learn About the Printer ......................................................................................................................17
Printer configuration......................................................................................................................18
Using the control panel ..................................................................................................................19
Understanding the status of the indicator light . . .... .... .... .... ... .... .... .... ..... .... .... ... .... .... .... .... ..... .. .... ..... .. 20
Selecting paper.............................................................................................................................21
Paper guidelines.....................................................................................................................21
Paper characteristics................................................................................................................21
Unacceptable paper................................................................................................................22
Selecting preprinted forms and letterhead. . . .... . . . .... . ..... . . .... . . .... . ..... . . ..... . .... . . . .... . ..... . . ..... . .... . . ..... . 22
Storing paper.........................................................................................................................23
Supported paper sizes .............................................................................................................23
Supported paper types ............................................................................................................25
Supported paper weights.........................................................................................................26
3 Set up Install and Configure...............................................................................................................27
Selecting a location for the printer....................................................................................................28
Attaching cables ...........................................................................................................................30
Finding the IPAddress of the Printer.................................................................................................31
Loading paper and specialty media ..................................................................................................32
Setting the Paper Size and Type ................................................................................................32
Configuring Universal paper settings..........................................................................................32
Loading Trays ........................................................................................................................32
Loading the Multipurpose Feeder...............................................................................................34
Linking trays..........................................................................................................................35
Installing and Updating Software Drivers and Firmware.. . . . .... . . .... . . ..... . .... . . .... . . . .... . .... . . . .... . . .... . . . .... . .... 36
Installing the Software ............................................................................................................36
Updating Software .................................................................................................................39
Exporting or importing a configuration file . . . .. . . .. .. . . ... .... ... .. . . ... .... .... .... .. . . .. .. . . ... .... ... .. . . ... .... .... .... . 40
Xerox®Easy Assist App....................................................................................................................41
Connecting to the Xerox®Easy Assist App for Installed Printers .... .. .. . . .. . . .. .. . . .. .. . . ... .... .... ... .. . . ... .... .... . 43
Networking ..................................................................................................................................45
Connecting the Printer to a Wi-Fi Network. . . . .... . . .... . . ..... . .... . . .... . . . .... . ..... . . .... . . .... . . . .... . ..... . . .... . . .... . 45
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS) . .. .. . . ... .. . . .. .. . . ... .... .... . 45
Configuring Wi-Fi Direct...........................................................................................................45
Connecting a mobile device to the printer . . . .... .... .. . . .. .. . . ... .... .... ... .. . . ... .... .... ... .. . . ... .. . . ... .... ... .. . . ... .. 46
Connecting a computer to the printer.........................................................................................46
Deactivating the Wi-Fi network .................................................................................................47

4Xerox®B310 Printer User Guide
Checking the printer connectivity...............................................................................................47
Printing the Menu Settings Page ......................................................................................................48
4 Secure the Printer..............................................................................................................................49
Locating the Security Slot ...............................................................................................................50
Erasing printer memory..................................................................................................................51
Restoring factory default settings .....................................................................................................52
Statement of Volatility...................................................................................................................53
5 Print................................................................................................................................................55
Printing from a Computer ...............................................................................................................56
Printing from a Mobile Device..........................................................................................................57
Printing from a Mobile Device using Mopria™Print Service...............................................................57
Printing from a Mobile Device Using AirPrint®...............................................................................57
Printing from a Mobile Device using Wi-Fi Direct®..........................................................................57
Printing a font sample list ...............................................................................................................59
Placing separator sheets between copies . . .. .. . . ... .... ... .. . . ... .... .... ... .. . . ... .... .... .. . . .. .. . . ... .... ... .. . . ... .... .... ... .. 60
Canceling a print job......................................................................................................................61
From the printer control panel...................................................................................................61
From the computer.................................................................................................................61
Adjusting toner darkness ................................................................................................................62
6 Use Printer Menus.............................................................................................................................63
Menu map...................................................................................................................................64
Device.........................................................................................................................................65
Preferences............................................................................................................................65
Eco-Mode..............................................................................................................................66
Notifications..........................................................................................................................66
Power Management................................................................................................................68
Restore Factory Defaults ..........................................................................................................69
Maintenance.........................................................................................................................70
About this Printer....................................................................................................................72
Print............................................................................................................................................73
Layout..................................................................................................................................73
Setup ...................................................................................................................................74
Quality .................................................................................................................................75
PostScript..............................................................................................................................76
PCL......................................................................................................................................76
Image..................................................................................................................................78
Paper..........................................................................................................................................79
Tray Configuration..................................................................................................................79
Media Configuration ...............................................................................................................80
Network/Ports...............................................................................................................................82
Network Overview...................................................................................................................82
Wireless................................................................................................................................83
Contents

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Wi-Fi Direct ...........................................................................................................................85
AirPrint .................................................................................................................................86
Mobile Services Management...................................................................................................87
Ethernet................................................................................................................................87
TCP/IP..................................................................................................................................89
SNMP...................................................................................................................................92
IPSec....................................................................................................................................94
802.1x..................................................................................................................................95
LPD Configuration ..................................................................................................................96
HTTP/FTP Settings..................................................................................................................96
USB .....................................................................................................................................97
Restrict external network access ................................................................................................98
Universal Print........................................................................................................................98
Security.....................................................................................................................................101
Login Methods.....................................................................................................................101
Certificate Management........................................................................................................103
Login Restrictions..................................................................................................................103
Confidential Print Setup.........................................................................................................104
Erase Temporary Data Files ....................................................................................................105
Solutions LDAP Settings .........................................................................................................105
Miscellaneous ......................................................................................................................105
Reports......................................................................................................................................107
Menu Settings Page..............................................................................................................107
Device................................................................................................................................107
Print...................................................................................................................................107
Network..............................................................................................................................107
Supplies Plan..............................................................................................................................108
Plan Activation.....................................................................................................................108
Plan Conversion....................................................................................................................108
Subscription Service ..............................................................................................................108
Troubleshooting..........................................................................................................................109
7 Maintain the Printer.........................................................................................................................111
Checking the Status of Parts and Supplies... . . . .... . .... . . . .... . . .... . . ..... . .... . . .... . . . .... . .... . . . .... . . .... . . . .... . .... . . . .. 112
Configuring supply notifications.....................................................................................................113
Setting up e-mail alerts ................................................................................................................114
Viewing reports...........................................................................................................................115
Ordering Parts and Supplies...........................................................................................................116
Using Genuine Xerox Parts and Supplies .. . . . .... . ..... . . ..... . .... . ..... . . ..... . .... . . . .... . ..... . . ..... . .... . . . .... . ..... 116
Replacing parts and supplies .........................................................................................................117
Replacing the Toner Cartridge.................................................................................................117
Replacing the imaging unit.....................................................................................................119
Replacing the tray.................................................................................................................121
Cleaning printer parts ..................................................................................................................122
Cleaning the printer..............................................................................................................122
Saving energy and paper..............................................................................................................123
Contents

6Xerox®B310 Printer User Guide
Configuring the power save mode settings .. . . . .... . .... . . . .... . . .... . . . .... . .... . . . .... . . .... . ..... . . .... . . .... . . . .... . .. 123
Conserving supplies...............................................................................................................123
Moving the printer to another location............................................................................................124
8 Troubleshoot a Problem....................................................................................................................125
Print quality problems ..................................................................................................................126
Printing problems........................................................................................................................127
Print quality is poor...............................................................................................................127
Print Jobs Do Not Print...........................................................................................................155
Slow printing .......................................................................................................................156
Job prints from the wrong tray or on the wrong paper .... . .... . . . .... . ..... . . ..... . .... . . ..... . ..... . .... . . . .... . ..... 159
The Printer Is Not Responding .......................................................................................................160
Network connection problems .......................................................................................................162
Cannot Open Embedded Web Server .......................................................................................162
Cannot Connect the Printer to the WiFi Network . .... . ..... . . .... . . .... . . . .... . ..... . ..... . . .... . ..... . . ..... . .... . . . ... 163
Issues with supplies .....................................................................................................................165
Replace cartridge printer region mismatch... . . .... . .... . . . .... . . .... . . . .... . .... . . . .... . . .... . . ..... . .... . . .... . . . .... . .. 165
Non-Xerox Parts and Supplies..................................................................................................165
Clearing Jams.............................................................................................................................166
Avoiding Jams......................................................................................................................166
Identifying Jam Locations......................................................................................................167
Paper Jam in the Standard Output Tray . . . .... . . .... . . . .... . .... . . . .... . . .... . ..... . . .... . . .... . . . .... . .... . . . .... . . .... . . . 167
Paper Jam in the Multipurpose Feeder......................................................................................168
Paper Jam in Trays................................................................................................................171
Paper Jam in the Duplex Unit..................................................................................................175
Paper Jam in the Rear Door....................................................................................................178
Paper feed problems....................................................................................................................180
Envelope Seals When Printing.................................................................................................180
Collated printing does not work...............................................................................................181
Tray linking does not work......................................................................................................182
Paper frequently jams............................................................................................................183
Jammed pages are not reprinted.............................................................................................184
Contacting customer support ........................................................................................................185
A Regulatory Information....................................................................................................................187
Basic Regulations ........................................................................................................................188
Noise Emission Levels............................................................................................................188
Static Sensitivity Notice .........................................................................................................188
ENERGY STAR......................................................................................................................188
Temperature Information.......................................................................................................188
Información de la energía de México .......................................................................................188
Laser Notice ........................................................................................................................189
Power.................................................................................................................................189
Regulatory Notices for Wireless Products ..... . .. ........ .. ......... .. ........ . .. ........ . .. ........ .. ......... .. ........ . .. 190
Federal Communications Commission (FCC) Compliance Information Statement . ..... .. ... ....... .. .. .. ... .. 191
Innovation Science and Economic Development Canada Compliance Statement .... . . . .... . ..... . . .... . . ... 192
Contents

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Germany.............................................................................................................................192
Turkey RoHS Regulation .........................................................................................................193
Ukraine RoHS Compliance......................................................................................................193
Material Safety Data Sheets..........................................................................................................194
B Recycling and Disposal.....................................................................................................................195
Product Disposal and Recycling......................................................................................................196
North America............................................................................................................................197
Xerox Green World Alliance ...........................................................................................................198
Waste from Electrical and Electronic Equipment (WEEE) Directive.... . ..... . . .... . . .... . . . .... . .... . . . .... . . .... . . . .... . .. 199
India E-Waste notice.............................................................................................................199
Contents

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Contents

Xerox®B310 Printer User Guide 9
1
Safety
This chapter contains:
Conventions........................................................................................................................................10
Product Statements..............................................................................................................................11
Maintenance Safety.............................................................................................................................14
Consumable Information ......................................................................................................................15
Your printer and the recommended supplies have been designed and tested to meet strict safety requirements.
Attention to the following information ensures the continued safe operation of your Xerox printer.

Conventions
Note: A note identifies information that could help you.
WWaarrnniinngg:: A warning identifies something that could damage the product hardware or software.
CCaauuttiioonn:: A caution indicates a potentially hazardous situation that could injure you.
Different types of statements include:
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Indicates a risk of injury.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: Indicates a risk of electrical shock.
CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: Indicates a risk of burn if touched.
CCAAUUTTIIOONN——TTIIPPPPIINNGG HHAAZZAARRDD:: Indicates a crush hazard.
CCAAUUTTIIOONN——PPIINNCCHH HHAAZZAARRDD:: Indicates a risk of being caught between moving parts.
CCAAUUTTIIOONN——MMOOVVIINNGG PPAARRTTSS:: Indicates a risk of laceration or abrasion injuries from rotating parts.
10 Xerox®B310 Printer User Guide
Safety