Xerox VersaLink C9000 User manual

VERSION 1.0
OCTOBER 2018
702P05390
Xerox®VersaLink®C8000/C9000
Color Printer
User Guide

©2018 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, VersaLink®, FreeFlow®, SMARTsend®,
Scan to PC Desktop®, MeterAssistant®, SuppliesAssistant®, Xerox Secure Access Unified ID System®, Xerox Extensi-
ble Interface Platform®, Global Print Driver®, and Mobile Express Driver®are trademarks of Xerox Corporation in the
United States and / or other countries.
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Mac OS®, and Macintosh®are trademarks or registered trademarks of Apple Inc. in the U.S. and other countries.
Google Cloud Print™web printing service, Gmail™webmail service, and Android™mobile technology platform are
trademarks of Google, Inc.
HP-GL®, HP-UX®, and PCL®are registered trademarks of Hewlett-Packard Corporation in the United States and/or
other countries.
IBM®and AIX®are registered trademarks of International Business Machines Corporation in the United States and/or
other countries.
McAfee®, ePolicy Orchestrator®, and McAfee ePO™are trademarks or registered trademarks of McAfee, Inc. in the
United States and other countries.
Microsoft®, Windows Vista®, Windows®, Windows Server®, and OneDrive®are registered trademarks of Microsoft Cor-
poration in the United States and other countries.
Mopria is a trademark of the Mopria Alliance.
Novell®, NetWare®, NDPS®, NDS®, IPX™, and Novell Distributed Print Services™ are trademarks or registered trade-
marks of Novell, Inc. in the United States and other countries.
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UNIX®is a trademark in the United States and other countries, licensed exclusively through X/ Open Company Limited.
Wi-Fi CERTIFIED Wi-Fi Direct®is a trademark of the Wi-Fi Alliance.

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User Guide
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1 Safety ..........................................................................................................................................9
Notices and Safety 10
Electrical Safety 11
General Guidelines 11
Power Cord 11
Emergency Power Off 12
Operational Safety 13
Operational Guidelines 13
Ozone Release 13
Printer Location 13
Printer Supplies 14
Maintenance Safety 15
Printer Symbols 16
Environmental, Health, and Safety Contact Information 18
2 Getting Started........................................................................................................................19
Parts of the Printer 20
Front View 20
Internal Parts 20
Rear View 21
Paper Tray Options 21
Finishing Options 22
Control Panel 23
Power Options 25
Power Saver 25
Entering and Exiting Sleep Mode and Low-Power Mode 25
Powering On the Printer 26
Powering Off the Printer 27
Accessing the Printer 28
Logging In 28
Convenience Authentication 28
Introduction to Apps 29
Information Pages 30
Printing Information Pages 30
Configuration Report 31
The Embedded Web Server 32
Accessing the Embedded Web Server 32
Finding the IP Address of Your Printer 32
Downloading the Configuration Report from the Embedded Web Server 33
Installation and Setup 34
Installation and Setup Overview 34
Selecting a Location for the Printer 34
Removing and Replacing the Rear Access Cover 34
Connecting the Printer 36
Selecting a Connection Method 36

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User Guide
Connecting to a Computer Using a USB Cable 36
Connecting to a Wired Network 37
Connecting to a Wireless Network 38
Initial Printer Setup 44
Configuring AirPrint 45
Configuring Google Cloud Print 45
Installing the Software 47
Operating System Requirements 47
Installing the Print Drivers for a Windows Network Printer 47
Installing the Print Driver by Specifying the IP Address for Windows 10 48
Installing the Print Drivers for a Windows USB Printer 48
Installing the Printer as a Web Service on Devices 49
Installing the Drivers and Utilities for Macintosh OS X 49
Installing Drivers and Utilities for UNIX and Linux 51
More Information 52
3 Customize and Personalize ...................................................................................................53
Customize and Personalize Overview 54
Customizing or Personalizing the Home Screen 55
Hiding or Showing an App on the Home Screen 55
Rearranging Apps on the Home Screen 55
Customizing or Personalizing the Apps 56
Customizing or Personalizing the Feature List 56
Saving Presets 56
Removing App Customization using the Control Panel 57
Customizing App Default Settings 57
4 Xerox®A s.............................................................................................................................59
Xerox®App Gallery 60
Xerox®App Gallery Overview 60
Creating a Xerox®App Gallery Account 60
Logging into your Xerox®App Gallery Account 61
Installing or Updating an App from the Xerox®App Gallery 61
Logging out of your App Gallery Account 62
Device 63
Device Overview 63
Supply Status 64
Billing and Usage Counters 65
Remote Services 65
Jobs 66
Jobs Overview 66
Managing Jobs 66
Managing Special Job Types 67
Managing Jobs Using the Embedded Web Server 69
Print from USB 71
Print from USB Overview 71

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Printing from a USB Flash Drive 71
Printing from a USB Flash Drive Already Inserted in the Printer 72
@PrintByXerox 73
@PrintByXerox Overview 73
Printing with the @PrintByXerox App 73
5 Printing......................................................................................................................................75
Printing Overview 76
Selecting Printing Options 77
Print Driver Help 77
Windows Printing Options 78
Macintosh Printing Options 81
UNIX and Linux Printing 82
Mobile Printing Options 84
Print Jobs 86
Managing Print Jobs 86
Printing Special Job Types 87
Printing Features 91
Selecting Paper Options for Printing 91
Printing on Both Sides of the Paper 91
Xerox Black and White 92
Print Quality 92
Image Options 92
Printing Multiple Pages to a Single Sheet 93
Printing Booklets 94
Using Special Pages 94
Printing Annotations for Windows 96
Printing Watermarks for Windows 97
Orientation 98
Advanced Printing Options 99
Job Notification for Windows 99
Using Custom Paper Sizes 100
Printing on Custom Paper Sizes 100
Defining Custom Paper Sizes 100
6 Pa er and Media ................................................................................................................. 103
Paper and Media Overview 104
Supported Paper 105
Ordering Paper 105
General Paper Loading Guidelines 105
Paper That Can Damage Your Printer 105
Paper Storage Guidelines 106
Supported Paper Types and Weights 106
Supported Standard Paper Sizes 108
Supported Standard Paper Sizes for Automatic 2-Sided Printing 110
Supported Paper Types and Weights for Automatic 2-Sided Printing 110
Supported Custom Paper Sizes 111

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User Guide
Configuring Tray Settings 112
Configuring Trays 3 and 4 of the Tandem Tray Module 112
Configuring Tray 6 113
Loading Paper 116
Loading Paper in Trays 1–4 116
Loading Paper in Trays 3 and 4 of the Tandem Tray Module 119
Loading Paper in the Bypass Tray 121
Loading Paper in Tray 6 125
Printing on Special Paper 127
Envelopes 127
Labels 131
Banner Paper 136
7 Maintenance ........................................................................................................................ 139
General Precautions 140
Cleaning the Printer 141
Cleaning the Exterior 141
Cleaning the Interior 141
Adjustments and Maintenance Procedures 147
Color Calibration 147
Color Registration 151
Adjusting Paper Registration 152
Transfer Voltage Adjustment 154
Supplies 155
Consumables 155
Routine Maintenance Items 155
Ordering Supplies 171
Toner Cartridges 172
Recycling Supplies 172
Managing the Printer 173
Viewing the Meter Reading 173
Printing the Billing Summary Report 173
Moving the Printer 174
8 Troubleshooting ................................................................................................................... 175
General Troubleshooting 176
Printer Does Not Power On 176
Printer Resets or Powers Off Frequently 176
Printer Does Not Print 177
Printing Takes Too Long 178
Document Prints from Wrong Tray 179
Automatic 2-Sided Printing Problems 179
Printer is Making Unusual Noises 179
Condensation Has Formed Inside the Printer 179
Paper Jams 181
Locating Paper Jams 181

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Minimizing Paper Jams 181
Clearing Paper Jams 183
Troubleshooting Paper Jams 192
Clearing Finisher Jams 195
Clearing Jams in the Office Finisher LX 195
Clearing Jams in the Business Ready Finisher 197
Clearing Staple Jams 204
Clearing Staple Jams in the Office Finisher LX 204
Clearing Booklet Staple Jams in the Office Finisher LX 207
Clearing Main Staple Jams in the Business Ready Finisher 209
Clearing Staple Jams in the Booklet Maker of the Business Ready Finisher 211
Clearing Hole Punch Jams 215
Clearing Hole Punch Jams in Office Finisher LX 215
Print-Quality Problems 216
Controlling Print Quality 216
Paper and Media 216
Solving Print-Quality Problems 217
Getting Help 223
Viewing Warning Messages on the Control Panel 223
Viewing Current Errors on the Control Panel 223
Using the Integrated Troubleshooting Tools 223
Online Support Assistant 223
More Information about Your Printer 224
A S ecifications........................................................................................................................ 225
Printer Configurations and Options 226
Available Configurations 226
Standard Features 226
Options and Upgrades 227
Physical Specifications 229
Weights and Dimensions 229
Total Space Requirements 231
Environmental Specifications 235
Temperature 235
Relative Humidity 235
Elevation 235
Electrical Specifications 236
Power Consumption 236
Power Supply Voltage and Frequency 236
ENERGY STAR Qualified Product 236
Recycling Supplies 237
Performance Specifications 238
Print Speed 238
B Regulatory Information...................................................................................................... 241

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User Guide
Basic Regulations 242
Regulatory Information for 2 4-GHz and 5-GHz Wireless Network Adapters 242
United States FCC Regulations 242
Canada 243
Certifications in Europe 243
Eurasian Economic Community Certification 246
Germany 246
Turkey RoHS Regulation 246
Safety Certification 247
Material Safety Data Sheets 248
C Recycling and Dis osal ....................................................................................................... 249
All Countries 250
North America 251
European Union 252
Domestic/Household Environment 252
Professional/Business Environment 252
Collection and Disposal of Equipment and Batteries 253
Battery Symbol Note 253
Battery Removal 253
Other Countries 254

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User Guide
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1
Safety
This chapter contains:
• Notices and Safety 10
• Electrical Safety 11
• Operational Safety 13
• Maintenance Safety 15
• Printer Symbols 16
• Environmental, Health, and Safety Contact Information 18
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements Attention to the following information ensures the continued safe operation of your
Xerox printer

Notices and Safety
Read the following instructions carefully before operating your printer Refer to these instructions to
ensure the continued safe operation of your printer
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements These
include safety agency evaluation and certification, and compliance with electromagnetic regulations
and established environmental standards
The safety and environment testing and performance of this product have been verified using Xerox®
materials only
Note: Unauthorized alterations, which can include the addition of new functions or connection
of external devices, can affect the product certification For more information, contact your
Xerox representative
10 Xerox®VersaLink®C8000/C9000 Color Printer
User Guide
Safety

Electrical Safety
GGeenneerraall GGuuiiddeelliinneess
WARNING:
• Do not push objects into slots or openings on the printer Touching a voltage point or
shorting out a part could result in fire or electric shock
• Do not remove the covers or guards that are fastened with screws unless you are installing
optional equipment and are instructed to do so Power off the printer when performing
these installations Disconnect the power cord when removing covers and guards for
installing optional equipment Except for user-installable options, there are no parts that
you can maintain or service behind these covers
The following are hazards to your safety:
• The power cord is damaged or frayed
• Liquid is spilled into the printer
• The printer is exposed to water
• The printer emits smoke, or the surface is unusually hot
• The printer emits unusual noise or odors
• The printer causes a circuit breaker, fuse, or other safety device to activate
If any of these conditions occur, do the following:
1 Power off the printer immediately
2 Disconnect the power cord from the electrical outlet
3 Call an authorized service representative
PPoo eerr CCoorrdd
Use the power cord supplied with your printer
• Plug the power cord directly into a properly grounded electrical outlet Ensure that each end of the
cord is connected securely If you do not know if an outlet is grounded, ask an electrician to check
the outlet
WARNING: To avoid risk of fire or electrical shock, do not use extension cords, power
strips, or power plugs for more than 90 days When a permanent outlet receptacle
cannot be installed, use only one factory-assembled extension cord of the appropriate
gauge for each printer or multifunction printer Always adhere to national and local
building, fire, and electrical codes regarding length of cord, conductor size, grounding,
and protection
• Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have
a ground connection terminal
• Verify that the printer is plugged into an outlet that is providing the correct voltage and power
Review the electrical specification of the printer with an electrician if necessary
• Do not place the printer in an area where people can step on the power cord
Xerox®VersaLink®C8000/C9000 Color Printer
User Guide
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Safety

• Do not place objects on the power cord
• Do not plug or unplug the power cord while the power switch is in the On position
• If the power cord becomes frayed or worn, replace it
• To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power
cord
The power cord is attached to the printer as a plug-in device on the back of the printer If it is
necessary to disconnect all electrical power from the printer, disconnect the power cord from the
electrical outlet
EEmmeerrggeennccyy PPoo eerr OOffff
If any of the following conditions occur, power off the printer immediately and disconnect the power
cord from the electrical outlet Contact an authorized Xerox service representative to correct the
problem if:
• The equipment emits unusual odors or makes unusual noises
• The power cable is damaged or frayed
• A wall panel circuit breaker, fuse, or other safety device has been tripped
• Liquid is spilled into the printer
• The printer is exposed to water
• Any part of the printer is damaged
12 Xerox®VersaLink®C8000/C9000 Color Printer
User Guide
Safety

Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements These include
safety agency examination, approval, and compliance with established environmental standards
Your attention to the following safety guidelines helps to ensure the continued, safe operation of your
printer
OOppeerraattiioonnaall GGuuiiddeelliinneess
• Do not remove any trays when the printer is printing
• Do not open the doors when the printer is printing
• Do not move the printer when it is printing
• Keep hands, hair, neckties, and so on, away from the exit and feed rollers
• Covers, which require tools for removal, protect the hazard areas within the printer Do not remove
the protective covers
• Do not override any electrical or mechanical interlock devices
• Do not attempt to remove paper that is jammed deeply inside the printer Switch off the printer
promptly and contact your local Xerox representative
WARNING:
• The metallic surfaces in the fuser area are hot Always use caution when removing paper
jams from this area and avoid touching any metallic surfaces
• To avoid a tip hazard, do not push or move the device with all the paper trays extended
OOzzoonnee RReelleeaassee
This printer produces ozone during normal operation The amount of ozone produced is dependent on
copy volume Ozone is heavier than air and is not produced in amounts large enough to harm anyone
Install the printer in a well-ventilated room
For more information in the United States and Canada, go to www xerox com/about-xerox/
environment/enus html In other markets, please contact your local Xerox representative or go to
www xerox co uk/about-xerox/environment/engb html
PPrriinntteerr LLooccaattiioonn
• Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight
To find the weight for your printer configuration, refer to Physical Specifications
• Do not block or cover the slots or openings on the printer These openings are provided for
ventilation and to prevent overheating of the printer
• Place the printer in an area where there is adequate space for operation and servicing
• Place the printer in a dust-free area
• Do not store or operate the printer in an extremely hot, cold, or humid environment
• Do not place the printer near a heat source
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User Guide
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Safety

• Do not place the printer in direct sunlight to avoid exposure to light-sensitive components
• Do not place the printer where it is directly exposed to the cold air flow from an air conditioning
system
• Do not place the printer in locations susceptible to vibrations
• For optimum performance, use the printer at the elevations specified in Elevation
PPrriinntteerr SSuupppplliieess
• Use the supplies designed for your printer The use of unsuitable materials can cause poor
performance and a possible safety hazard
• Follow all warnings and instructions marked on, or supplied with, the product, options, and
supplies
• Store all consumables in accordance with the instructions given on the package or container
• Keep all consumables away from the reach of children
• Never throw toner, toner cartridges, drum cartridges, or waste cartridges into an open flame
• When handling cartridges, for example toner and such, avoid skin or eye contact Eye contact can
cause irritation and inflammation Do not attempt to disassemble the cartridge, which can
increase the risk of skin or eye contact
Caution: Use of non-Xerox supplies is not recommended The Xerox Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies
not specified for this printer The Total Satisfaction Guarantee is available in the United States
and Canada Coverage could vary outside these areas Please contact your Xerox representative
for details
14 Xerox®VersaLink®C8000/C9000 Color Printer
User Guide
Safety

Maintenance Safety
• Do not attempt any maintenance procedure that is not specifically described in the documenta-
tion supplied with your printer
• Clean with a dry lint-free cloth only
• Do not burn any consumables or routine maintenance items For information on Xerox®supplies
recycling programs, go to www xerox com/recycling
WARNING: Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires when
used on electromechanical equipment
When installing the device in a hallway or similar restricted area, additional space requirements can
apply Ensure that you comply with all workspace safety regulations, building codes, and fire codes for
your area
Xerox®VersaLink®C8000/C9000 Color Printer
User Guide
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Safety

Printer Symbols
For details about all the printer symbols that appear on your printer, refer to the Printer Symbols
guide:
• Xerox®VersaLink®C8000 Color Printer: www xerox com/support/VLC8000docs
• Xerox®VersaLink®C9000 Color Printer: www xerox com/support/VLC9000docs
Symbol Description
Warning:
Indicates a serious hazard that can result in death or serious injury if not avoided
Hot Warning:
Hot surface on or in the printer Use caution to avoid personal injury
Warning: Moving parts To avoid personal injury, use caution
Caution:
Indicates a mandatory action to take in order to avoid damage to the property
Caution:
To avoid damage to the property, be careful not to spill toner when handling the
waste cartridge
Do not touch the part or area of the printer
Do not expose the drum cartridges to direct sunlight
Do not burn the toner cartridges
Do not burn the waste cartridge
16 Xerox®VersaLink®C8000/C9000 Color Printer
User Guide
Safety

Symbol Description
Do not burn the drum cartridges
Do not use paper attached with staples or any form of binding clip
Do not use folded, creased, curled, or wrinkled paper
Do not use inkjet paper
Do not use transparencies or overhead projector sheets
Do not reload paper previously printed on or used
Do not copy money, revenue stamps, or postage stamps
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User Guide
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Safety

Environmental, Health, and Safety Contact
Information
For more information on Environment, Health, and Safety in relation to this Xerox product and sup-
plies, contact:
• United States and Canada: 1-800-ASK-XEROX (1-800-275-9376)
• Europe: EHS-Europe@xerox com
For product safety information in the United States and Canada, go to www xerox com/about-xerox/
environment
For product safety information in Europe, go to www xerox com/about-xerox/environment_europe
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User Guide
Safety

Xerox®VersaLink®C8000/C9000 Color Printer
User Guide
19
2
Getting Started
This chapter contains:
• Parts of the Printer 20
• Power Options 25
• Accessing the Printer 28
• Introduction to Apps 29
• Information Pages 30
• The Embedded Web Server 32
• Installation and Setup 34
• Connecting the Printer 36
• Installing the Software 47
• More Information 52

Parts of the Printer
FFrroonntt VViiee
1 Paper Trays (configurations vary from 2 to
4 trays)
2 USB Port
3 Control Panel
4 Center Top Tray
5 Center Bottom Tray
6 Front Door
IInntteerrnnaall PPaarrttss
1 Transfer Roller
2 Fuser
3 Toner Cartridges
4 Main Power Switch
5 Transfer Belt Cleaner
6 Waste Cartridge
7 Drum Cartridges
8 Waste Toner Transport Unit
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User Guide
Getting Started