Xerox Phaser 7800DN User manual

Xerox Phaser 7800
Color Printer
Imprimante couleur
Xerox®Phaser®7800
User Guide
Guide d'utilisation
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Document version 1.0: October 2011

Phaser 7800 Color Printer 3
User Guide
Contents
1 Safety 9
Electrical Safety............................................................................................................................................................. 10
General Guidelines................................................................................................................................................ 10
Operational Safety....................................................................................................................................................... 11
Ozone Release........................................................................................................................................................ 11
Printer Location ..................................................................................................................................................... 11
Operational Guidelines ....................................................................................................................................... 11
Power Cord .............................................................................................................................................................. 12
Printer Supplies ...................................................................................................................................................... 12
Maintenance Safety .................................................................................................................................................... 13
Printer Symbols.............................................................................................................................................................. 14
2 Features 15
Parts of the Printer ....................................................................................................................................................... 16
Left Front View of Phaser 7800DN Color Printer...................................................................................... 16
Left Front View of Phaser 7800GX Color Printer....................................................................................... 17
Left Front View of Phaser 7800DX Color Printer....................................................................................... 18
Rear View ................................................................................................................................................................. 18
Control Panel .......................................................................................................................................................... 19
Internal Components .......................................................................................................................................... 19
Professional Finisher ............................................................................................................................................ 20
Advanced Finisher................................................................................................................................................. 21
Information Pages ....................................................................................................................................................... 22
Printing the Configuration Report.................................................................................................................. 22
Energy Saver Mode ...................................................................................................................................................... 23
Administration Features............................................................................................................................................. 24
CentreWare Internet Services .......................................................................................................................... 24
Automatic Data Collection................................................................................................................................ 25
Billing and Usage Information ........................................................................................................................ 25
More Information......................................................................................................................................................... 26
3 Installation and Setup 27
Installation and Setup Overview............................................................................................................................. 28
Physically Connecting the Printer to the Network.................................................................................... 28
Turning the Printer On and Off........................................................................................................................ 29
Initial Printer Setup .............................................................................................................................................. 29
Optimizing Printer Performance...................................................................................................................... 29
Modifying General Settings ...................................................................................................................................... 30

Contents
4 Phaser 7800 Color Printer
User Guide
Installing the Software ............................................................................................................................................... 31
Operating System Requirements .................................................................................................................... 31
Installing Drivers and Utilities for Windows ............................................................................................... 32
Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later ................................... 33
Installing Drivers and Utilities for UNIX and Linux.................................................................................. 34
Other Drivers........................................................................................................................................................... 34
4 Paper and Media 35
Supported Paper............................................................................................................................................................ 36
Recommended Media......................................................................................................................................... 36
Ordering Paper....................................................................................................................................................... 36
General Paper Loading Guidelines ................................................................................................................. 36
Paper That Can Damage Your Printer........................................................................................................... 37
Paper Storage Guidelines................................................................................................................................... 37
Advanced Finisher Guidelines .......................................................................................................................... 38
Professional Finisher Guidelines...................................................................................................................... 38
Supported Paper Types and Weights............................................................................................................ 39
Supported Standard Paper Sizes for Phaser 7800DN and 7800GX Color Printers ...................... 39
Supported Standard Paper Sizes for the Phaser 7800DX Color Printer............................................ 40
Supported Paper Sizes and Weights for Automatic 2-Sided Printing ............................................... 40
Supported Custom Paper Sizes........................................................................................................................ 40
Loading Paper ................................................................................................................................................................ 41
Loading Paper in Tray 1 ..................................................................................................................................... 41
Loading Paper in Trays 2–5............................................................................................................................... 45
Setting the Guide Locks in the 500-Sheet Adjustable Trays................................................................. 49
Changing Paper Size, Type, and Color .......................................................................................................... 52
Printing on Special Paper........................................................................................................................................... 53
Envelopes ................................................................................................................................................................. 53
Labels......................................................................................................................................................................... 55
Glossy Cardstock ................................................................................................................................................... 56
Transparencies....................................................................................................................................................... 56
5 Printing 57
Printing Overview .......................................................................................................................................................... 58
Selecting Printing Options......................................................................................................................................... 59
Print Driver Help .................................................................................................................................................... 59
Windows Printing Options ................................................................................................................................. 60
Macintosh Printing Options .............................................................................................................................. 61

Contents
Phaser 7800 Color Printer 5
User Guide
Printing Features........................................................................................................................................................... 63
Printing on Both Sides of the Paper............................................................................................................... 63
Selecting Paper Options for Printing.............................................................................................................. 64
Printing Multiple Pages to a Single Sheet (N-Up)..................................................................................... 64
Printing Booklets ................................................................................................................................................... 65
Using Color Options ............................................................................................................................................. 66
Printing Covers ....................................................................................................................................................... 67
Printing Inserts....................................................................................................................................................... 67
Printing Exception Pages.................................................................................................................................... 68
Scaling....................................................................................................................................................................... 69
Printing Watermarks............................................................................................................................................ 70
Printing Mirror Images........................................................................................................................................ 70
Creating and Saving Custom Paper Sizes.................................................................................................... 71
Selecting Job Completion Notification for Windows .............................................................................. 71
Printing Special Job Types................................................................................................................................. 71
6 Maintenance 75
General Precautions..................................................................................................................................................... 76
Cleaning the Printer ..................................................................................................................................................... 77
Cleaning the Printer Exterior............................................................................................................................. 77
Cleaning the Printer Interior............................................................................................................................. 78
Routine Maintenance.................................................................................................................................................. 84
Replacing Staple Cartridges.............................................................................................................................. 84
Emptying the Hole Punch Waste Container ............................................................................................... 91
Billing and Usage Information ................................................................................................................................ 94
Ordering Supplies.......................................................................................................................................................... 95
Locating the Serial Number .............................................................................................................................. 95
Consumables .......................................................................................................................................................... 95
Routine Maintenance Items............................................................................................................................. 96
Customer Replaceable Units............................................................................................................................. 96
Other Supplies........................................................................................................................................................ 96
When to Order Supplies...................................................................................................................................... 97
Viewing Printer Supply Status .......................................................................................................................... 97
Recycling Supplies................................................................................................................................................. 97
Moving the Printer........................................................................................................................................................ 98
7 Troubleshooting 99
General Troubleshooting .........................................................................................................................................100
Printer Does Not Turn On.................................................................................................................................100
Printer Resets or Turns Off Frequently........................................................................................................101
Printing Takes Too Long...................................................................................................................................101
Document Prints From Wrong Tray .............................................................................................................101
Document Fails to Print....................................................................................................................................102
Printer is Making Unusual Noises..................................................................................................................102
Automatic 2-Sided Printing Problems .........................................................................................................103
Date and Time Are Incorrect..........................................................................................................................103

Contents
6 Phaser 7800 Color Printer
User Guide
Jams.................................................................................................................................................................................104
Clearing Paper Jams ..........................................................................................................................................105
Clearing Jams in the Advanced Finisher.....................................................................................................121
Clearing Jams in the Professional Finisher ................................................................................................123
Minimizing Paper Jams.....................................................................................................................................134
Troubleshooting Paper Jams ..........................................................................................................................135
Clearing Staple Jams .........................................................................................................................................137
Print-Quality Problems ..............................................................................................................................................146
Controlling Print Quality...................................................................................................................................146
Solving Print-Quality Problems.......................................................................................................................148
Getting Help..................................................................................................................................................................152
Control Panel Messages ...................................................................................................................................152
Using the Integrated Troubleshooting Tools...........................................................................................155
More Information...............................................................................................................................................158
A Specifications 159
Printer Configurations and Options.....................................................................................................................160
Standard Features..............................................................................................................................................160
Available Configurations..................................................................................................................................161
Options and Upgrades......................................................................................................................................161
Physical Specifications..............................................................................................................................................162
Phaser 7800DN Color Printer Configuration ............................................................................................162
Phaser 7800GX Color Printer Configuration.............................................................................................162
Phaser 7800DX Color Printer Configuration.............................................................................................162
Configuration with Advanced Finisher and Booklet Maker ................................................................162
Configuration with Professional Finisher...................................................................................................162
Clearance Requirements ..................................................................................................................................163
Environmental Specifications.................................................................................................................................165
Temperature.........................................................................................................................................................165
Relative Humidity ...............................................................................................................................................165
Elevation.................................................................................................................................................................165
Electrical Specifications............................................................................................................................................166
Power Supply Voltage and Frequency ........................................................................................................166
Power Consumption...........................................................................................................................................166
ENERGY STAR Qualified Product...................................................................................................................166
Performance Specifications ....................................................................................................................................167
Printing Resolution .............................................................................................................................................167
Print Speeds ..........................................................................................................................................................167

Contents
Phaser 7800 Color Printer 7
User Guide
B Regulatory Information 169
Basic Regulations........................................................................................................................................................170
United States FCC Regulations......................................................................................................................170
Canada....................................................................................................................................................................170
European Union...................................................................................................................................................171
Germany.................................................................................................................................................................171
Turkey RoHS Regulation...................................................................................................................................171
Material Safety Data Sheets ..................................................................................................................................172
C Recycling and Disposal 173
All Countries..................................................................................................................................................................174
North America..............................................................................................................................................................175
European Union...........................................................................................................................................................176
Domestic/Household Environment ..............................................................................................................176
Professional/Business Environment .............................................................................................................176
Collection and Disposal of Equipment and Batteries............................................................................177
Battery Symbol Note .........................................................................................................................................177
Battery Removal..................................................................................................................................................177
Other Countries............................................................................................................................................................178

Phaser 7800 Color Printer 9
User Guide
This chapter includes:
Electrical Safety................................................................................................................................................................ 10
Operational Safety .......................................................................................................................................................... 11
Maintenance Safety ....................................................................................................................................................... 13
Printer Symbols................................................................................................................................................................. 14
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your
Xerox®printer.
1
Safety

Safety
10 Phaser 7800 Color Printer
User Guide
Electrical Safety
General Guidelines
WARNINGS:
Do not push objects into slots or openings on the printer. Touching a voltage point or
shorting out a part could result in fire or electrical shock.
Do not remove the covers or guards that are fastened with screws unless you are
installing optional equipment and are instructed to do so. Turn off the printer when
performing these installations. Disconnect the power cord when removing covers and
guards for installing optional equipment. Except for user-installable options, there are
no parts that you can maintain or service behind these covers.
The following are hazards to your safety:
The power cord is damaged or frayed.
Liquid is spilled into the printer.
The printer is exposed to water.
The printer emits smoke, or the surface is unusually hot.
The printer emits unusual noise or odors.
The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
1. Turn off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.

Safety
Phaser 7800 Color Printer 11
User Guide
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of
your printer.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
print volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/environment. In other
markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.
Printer Location
Place the printer on a level, solid, non-vibrating surface with adequate strength to hold the weight of
the printer. To find the weight for your printer configuration, see Physical Specifications on page 162.
Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
Place the printer in an area where there is adequate space for operation and servicing.
Place the printer in a dust-free area.
Do not store or operate the printer in an extremely hot, cold, or humid environment.
Do not place the printer near a heat source.
Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
Do not place the printer where it is directly exposed to the cold air flow from an air
conditioning system.
Do not place the printer in locations susceptible to vibrations.
For optimum performance, use the printer at elevations recommended in Elevation on page 165.
Operational Guidelines
Do not remove the paper source tray that you selected in either the print driver or control panel while
the printer is printing.
Do not open the doors when the printer is printing.
Do not move the printer when it is printing.
Keep hands, hair, neckties, and so on away from the exit and feed rollers.
Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.

Safety
12 Phaser 7800 Color Printer
User Guide
Power Cord
Use the power cord supplied with your printer.
Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check
the outlet.
Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a
ground connection terminal.
WARNING: Avoid the potential of electrical shock by ensuring that the printer is grounded properly.
Electrical products can be hazardous if misused.
Only use an extension cord designed to handle the electrical current capacity of the printer.
Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
Review the electrical specification of the printer with an electrician if necessary.
Do not place the printer in an area where people can step on the power cord.
Do not place objects on the power cord.
Do not plug or unplug the power cord while the power switch is in the On position.
If the power cord becomes frayed or worn, replace it.
To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to
disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
Printer Supplies
Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.
Store all consumable supplies in accordance with the instructions given on the package or container.
Keep all consumable supplies away from the reach of children.
Never throw consumable supplies into an open flame.
When handling cartridges, for example toner cartridges, avoid skin or eye contact. Eye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase
the risk of skin or eye contact.
CAUTION: Use of non-Xerox®supplies is not recommended. The Xerox® Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of
performance caused by use of non-Xerox®supplies, or the use of Xerox®supplies not specified for this
printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage
could vary outside these areas. Please contact your Xerox representative for details.

Safety
Phaser 7800 Color Printer 13
User Guide
Maintenance Safety
Do not attempt any maintenance procedure that is not specifically described in the documentation
supplied with your printer.
Do not use aerosol cleaners. Clean with a dry lint-free cloth only.
Do not burn any consumables or routine maintenance items. For information on Xerox®supplies
recycling programs, go to www.xerox.com/gwa.

Safety
14 Phaser 7800 Color Printer
User Guide
Printer Symbols
Symbol
Description
Warning or Caution:
Ignoring this warning could cause serious injury or even death.
Ignoring this caution could damage property.
Hot surface on or in the printer. Use caution to avoid personal injury.
Do not burn the item.
Do not lift here.
Hot surface. Wait the indicated time before handling.
This item can be recycled. For details, see Recycling and Disposal on page 173.

Phaser 7800 Color Printer 15
User Guide
This chapter includes:
Parts of the Printer........................................................................................................................................................... 16
Information Pages........................................................................................................................................................... 22
Energy Saver Mode ......................................................................................................................................................... 23
Administration Features................................................................................................................................................ 24
More Information............................................................................................................................................................ 26
2
Features

Features
16 Phaser 7800 Color Printer
User Guide
Parts of the Printer
This section includes:
Left Front View of Phaser 7800DN Color Printer ................................................................................................. 16
Left Front View of Phaser 7800GX Color Printer.................................................................................................. 17
Left Front View of Phaser 7800DX Color Printer.................................................................................................. 17
Rear View ............................................................................................................................................................................ 18
Control Panel ..................................................................................................................................................................... 18
Internal Components ..................................................................................................................................................... 19
Professional Finisher ....................................................................................................................................................... 20
Advanced Finisher............................................................................................................................................................ 21
Left Front View of Phaser 7800DN Color Printer
1. Tray 1, with Extension Tray
2. Left Side Door B
3. Left Side Door A
4. Left Side Door D
5. Control Panel
6. Output Tray
7. Center Output Tray
8. Secondary Power Switch
9. Front Door
10. Tray 2

Features
Phaser 7800 Color Printer 17
User Guide
Left Front View of Phaser 7800GX Color Printer
1. Left Side Door C
2. Tray 1, with Extension Tray
3. Left Side Door B
4. Left Side Door A
5. Left Side Door D
6. Control Panel
7. Output Tray
8. Center Output Tray
9. Secondary Power Switch
10. Front Door
11. Tray 2
12. 1500-Sheet Feeder (Trays 3–5)
13. Tray 3
14. Tray 4
15. Tray 5

Features
18 Phaser 7800 Color Printer
User Guide
Left Front View of Phaser 7800DX Color Printer
1. Left Side Door C
2. Tray 1, with Extension Tray
3. Left Side Door B
4. Left Side Door A
5. Left Side Door D
6. Control Panel
7. Output Tray
8. Center Output Tray
9. Secondary Power Switch
10. Front Door
11. Tray 2
12. 2500-Sheet Feeder (Trays 3–5)
13. Tray 3
14. Tray 5
15. Tray 4
Rear View
1. USB Connection
2. USB Memory Port, for service only
3. Ethernet Connection
4. Power Connector for Finisher
5. Power Connector for Printer

Features
Phaser 7800 Color Printer 19
User Guide
Control Panel
The control panel consists of a touch screen and buttons you press to control the functions available on
the printer. The control panel:
Displays the current operating status of the printer.
Provides access to print features.
Provides access to reference materials.
Provides access to Tools and Setup menus.
Provides access to Troubleshooting menus and videos.
Prompts you to load paper, replace supplies, and clear jams.
Displays errors and warnings.
Plays event-driven videos.
1. Touch Screen displays information and provides access to printer functions.
2. Power Saver enters Sleep mode, and exits Low Power or Sleep mode.
3. Pause temporarily stops the current print job, allowing you to cancel or resume the job.
Internal Components
1. Transfer Roller
2. Fuser
3. Imaging Unit Lock Lever
4. Toner Cartridges
5. Main Power Switch
6. Transfer Belt Cleaner
7. Waste Cartridge
8. Imaging Units
9. Imaging Unit Cover

Features
20 Phaser 7800 Color Printer
User Guide
Professional Finisher
1. Center Tray
2. Hole Punch Unit
3. Hole Punch Waste Container
4. Finisher Front Door
5. Right Top Tray
6. Exit Cover
7. Right Middle Tray
8. Staple Cartridge
9. Booklet Maker Bin
10. Booklet Staple Assembly
11. Booklet Maker