Xerox Docuprint n24 Owner's manual

Technical Resource Center: Toll Free: 800 394.9900 Website: www.futuregraphicsllc.com

Brand names and trademarks are the

properties of their respective holders

and are for descriptive use only.

Step 1

Place the cartridge on the workbench so

the handle is up and the fill plug is facing

you. (See Photo 1)

Using diagonal cutters remove the

cartridge pin that holds the two sections

of the cartridge together. (See Photo 2)

Step 2

Rotate the cartridge 180°. Remove the

cartridge pin from the gear side of the

cartridge. (See Photo 3)

Step 3

Grab the waste hopper by the handle

and lift the hopper off of the toner

hopper. (See Photo 4)

Photo 1

Photo 2

Photo 3

N24/3240TECH

Photo 4

Compaq LN32/LNM40

Xerox Docuprint N24/32/40

Xerox DocuCentre 220/230/332/340

IBM InfoPrint 32/40

QMS 3260/4032

Dataproducts

Genicom Microlaser 320/320N

108473-B2, 113R173

113R120, 13R273

113R274, 90H3566

1710307-001, 113R00173

5A6530P01

Diagonal Cutters

Needle Nose Pliers

Philips Screwdriver

Small Flat Blade Screwdriver

Technical Instructions Printers Supplies Tools 1

CORPORATE

LOS ANGELES

T800 394.9900

818 837.8100

F800 394.9910

818 838.7047

DALLAS

T877 499.4989

972 840.4989

F877 774.1750

972 840.1750

ATLANTA

T877 676.4223

770 516.9488

F877 337.7976

770 516.7794

MIAMI

T800 595.4297

305 594.3396

F800 522.8640

305 594.3309

SANFORD

T800 786.9041

919 775.4551

F800 786.9049

919 775.4584

TORONTO

T877 848.0818

905 712.9501

F877 772.6773

905 712.9502

NEW YORK

T800 431.7884

631 345.0121

F800 431.8812

631 345.0690

SYDNEY

T02 9648.2630

F02 9648.2635

BUENOS AIRES

T0810.444.2656

011 4583.5900

F011.4584.3100

MELBOURNE

T1800 003 100

F1800 004 302

Photo 11 Photo 12

Photo 13 Photo 14

Photo 10

Photo 5 Photo 6

Step 4

Using a Philips screwdriver remove the

two screws holding the drum axle hub

on the contact side of the waste hopper.

(See Photo 5).

Remove the drum axle hub. (See Photo 6)

Step 5

Rotate the waste hopper 180°. Remove

the two screws holding the drum axle

hub. (See Photos 7).

Remove the hub. (See Photos 8)

Photo 7 Photo 8

2XeroxN24/32/40 Technical Instructions

Photo 9

Step 8

Carefully lift the waste hopper so it is up

on its end and the handle of the cartridge

is facing you. (See Photo 11)

NOTE: Do not flip the waste hopper so

the wiper blade is down, toner will spill

out of the hopper. Remove the screw

located just below the handle.

(See Photo 12)

Step 6

Lift out the drum. (See Photos 9)

Step 7

Remove the PCR from the cradles.

(See Photos 10)

NOTE: Clean the PCR using a mild soap

and water.

Step 9

Take the waste hopper to the dump

station. Release the two clips located

on each end of the waste hopper cover.

(See Photo 13) Lift off the waste hopper

cover. (See Photo 14)

Need help with a particular remanu-

facturing problem?

Call the Technical Resource Center from

8am - 5pm PST: 800 394.9900

Xerox N24/32/40 Technical Instructions 3

Step 10

Step 10: Dump out the waste toner

from the hopper. Using dry com-

pressed air or a vacuum clean out the

waste hopper.

Step 11

Remove the two screws holding the

wiper blade. (See Photo 15)

NOTE: Do not lose the two spacers that

fit on the two screws. (See Photo 16)

Photo 15

Step 12

Remove the wiper blade from the

waste hopper. (See Photo 17)

Step 14

Reinstall the waste hopper cover to

the top of the waste hopper. Install

the screw that holds the cover on the

waste hopper. (See Photo 18)

Photo 16

Photo 17

Step 13

Apply padding powder to the new

blade. Install the new wiper blade in the

waste hopper making sure the spacers

are on the wiper blade screws.

(See Photo 18)

Photo 18

Photo 19

Step 15

Using a cotton swab and alcohol

clean the PCR contact cradle.

(See Photo 20) Reinstall the

cleaned PCR in the waste hopper.

Step 16

Apply padding powder to the

OPC drum and install the drum.

(See Photo 21)

Photo 20

Photo 21

Photo 22

Photo 23

Photo 24

4XeroxN24/32/40 Technical Instructions

Step 21

Lift the gear end of the mag roller up

and remove the roller from the contact

end of the hopper. (See Photo 26)

Step 22

Remove the mag roller bearing and the

bushing from the gear end of the mag

roller. (See Photo 27)

NOTE:Alocking washer keeps the

mag roller bearing and bushing on the

contact end of the mag roller in place,

it is not necessary to remove them.

Clean the bearings with a lint free cloth

and alcohol.

Step 23

Using dry compressed air or a vacuum,

clean the toner off the mag roller.

NOTE: Clean the mag roller using a mag

roller cleaner and a lint free cloth.

Step 24

Remove the two screws holding the

doctor blade. (See Photo 28) If you plan

to reuse the doctor blade clean the toner

off the blade using dry compressed air

or a vacuum. Using a lint free cloth and

alcohol wipe off the doctor blade.

Step 17

Install the drum axle hubs on

each side of the waste hopper

and install the screws that hold

the axle hubs.

(See Photos 22 & 23)

Photo 25

Photo 26

Photo 27

Photo 28

Step 18

Rotate the drum 4-5 revolutions

to ensure that the wiper blade

is cleaning the drum correctly.

Using a lint free cloth wipe the

padding powder off the PCR.

Set the waste hopper aside and

cover.

Step 19

Remove the screw that holds the mag

roller end cap on the gear end of the

mag roller. (See Photo 24) Remove the

end cap.

Step 20

Remove the mag roller drive gear and

the stabilizing bushing from the end of

the mag roller. (See Photo 25)

Step 26

Using a small flat blade screwdriver

release the long clip the locks the toner

hopper cover to the hopper on the gears

side of the hopper. (See Photo 30)

Need help with a particular remanu-

facturing problem?

Call the Technical Resource Center from

8am - 5pm PST: 800 394.9900

Xerox N24/32/40 Technical Instructions 5

Step 25

Remove the four screws found along the

top of the toner hopper. (See Photo 29)

Photo 29

Step 27

To release the three chips located along

the back of the toner hopper, press

down on the toner hopper cover just

above the clip. While applying pressure

to the cover, use a small flat blade

screwdriver to pry the clip that locks

the cover in place away from the

hopper. (See Photo 31)

Step 28

Release the clip located next to the fill

plug in the same way. (See Photo 32)

Step 29

With all the clips released, lift the cover

off the hopper. (See Photo 33)

Photo 30

Photo 31

Photo 32

Photo 33

Photo 34

Step 30

Using dry compressed air or

a vacuum clean out the toner

hopper and the toner hopper

cover.

Step 31

Using a Philips screwdriver

remove the screw that holds

the contact end cap to the

hopper. (See Photo 34)

Photo 36

Photo 37

Photo 38

6XeroxN24/32/40 Technical Instructions

Step 36

Using a cotton swab and alcohol clean

the seal area. (See Photo 40)

Step 37

Remove the backing of the seal and

apply the seal to the hopper.

(See Photo 41)

Step 38

Reinstall the agitator drive gear and the

agitator bar in the hopper. (See Photo 42)

NOTE: Make sure the agitator bar snaps

into position in the agitator drive gear.

Step 34

Using needle nose pliers grab the metal

toner agitator bar and pull it from the

agitator gear. (See Photo 38)

Step 35

Remove the agitator drive gear from the

side of the hopper. (See Photo 39)

Step 32

Release the four clips (two on

the top and two on the bottom)

that hold the contact end cap to

the hopper. (See Photos 35 & 36)

Step 33

Using a small flat blade screw-

driver release the clip that

holds the seal exit port plug to

the hopper. (See Photo 37)

Remove the plug.

Photo 39

Photo 40

Photo 41

Photo 42

Photo 35

Step 40

Reinstall the contact end cap on the

toner hopper. Using a Philips screwdriver

install the screw that hold the end cap.

(See Photo 44)

Need help with a particular remanu-

facturing problem?

Call the Technical Resource Center from

8am - 5pm PST: 800 394.9900

Xerox N24/32/40 Technical Instructions 7

Step 39

With the seal pull tab through the seal

exit port, use needle nose pliers to hold

the agitator bar in the correct position

while reinstalling the seal exit port plug.

(See Photo 43) Pull the seal pull-tab tight

so the agitator bar does not hit the

pull-tab.

Photo 43

Step 41

Push the fill plug out of the toner

hopper. (See Photo 45)

Step 42

Place the cover of the toner hopper onto

the hopper. Push down on the cover

making sure all five clips a securely

fastened. Install the four screws to the

top of the cover. (See Photo 46)

Step 43

Reinstall the doctor blade and the two

screws that hold the blade in place.

(See Photo 47)

Photo 44

Photo 45

Photo 46

Photo 47

Step 44

Place the mag roller bushing

and the bearing onto the mag

roller. Reinstall the roller back

into the hopper. Slide the stabi-

lizing bushing, the drive gear

and the end cap back onto the

end of the mag roller. Reinstall

the screw that holds the end

cap onto the hopper.

(See Photo 48)

Step 45

Fill the toner hopper with the

correct fill load of toner.

(See Photo 49) Reinstall the fill

plug.

Photo 48

Photo 49

Technical Resource Center: Toll Free: 800 394.9900 Website: www.futuregraphicsllc.com

Photo 50

Photo 51 Photo 52

Step 48

Replace or reset the cartridge

chip, check with your supplier

for your best option.

(See Photo 52)

Step 48

Reinstall the chip.Test the

cartridge.

8XeroxN24/32/40 Technical Instructions

Step 46

Grab the waste hopper by the handle

and lower the waste hopper onto the

toner hopper. Once the two sections

are aligned correctly install the two

cartridge pins that hold the two sections

of the cartridge together. (See Photo 50)

Step 47

Using a Philips screwdriver remove the

two screws hold the cartridge chip.

(See Photo 51)

Need help with a particular remanu-

facturing problem?

Call the Technical Resource Center from

8am - 5pm PST: 800 394.9900

Problem #1:

A close look at the design of the cartridge will reveal

problems in the sealing of the toner hopper. Unlike most

cartridges that have magnets or felts to seal the ends of the

mag roller, the Xerox cartridges do not. If the cartridge is tilted

on its end after the seal is pulled toner will leak out from the

ends of the mag roller.

Solution #1:

Because the cartridge leaks so badly, sealing the cartridges is

recommended, even for hand delivery. The following steps

should be given to the customer for installing the cartridge to

prevent any problems with a leaking cartridge. Remove the

cartridge from the box. Carefully shake the cartridge from side

to side. Install the cartridge into the printer. Pull the seal from

the cartridge.

Problem #2:

“Print Cartridge OEM ID Mismatch” error

Solution #2:

The incorrect chip has been installed on the cartridge.

Install the correct chip.

PROBLEMS AND SOLUTIONS

In April 1997, Xerox released a series of new printers and

digital copiers using a new Fuji-Xerox print engine, the Xerox

DocuPrint N24, N32, N40 and the Xerox DocuCentre 220, 230.

Not long after Xerox released their new series of printers,

companies like IBM, QMS, Dataproducts, Epson, and others

started releasing machines under their names using the same

Fuji-Xerox engine. The now popular Fuji-Xerox engine is

capable of printing anywhere from 24 to 40 pagers per minute

and up to 1200x1200 dots per inch depending on which

machine is purchased.

The toner cartridges yield 20,000 pages for the digital copier

models and 23,000 pages for the network printer version.

Even thought these toner cartridges look similar they are not

interchangeable. Variations in the cartridges and specific

information stored in the cartridges chip prevents the toner

cartridges from being used in machines other than the one

specified.

The variations in the cartridges include, gear differences,

mag roller and doctor blade designs and differences in the

cartridge mold, which prevent the cartridges from being

interchangeable. The cartridge chips, found on the waste

hopper are programmed with part numbers so the machine

can determine if the correct consumable is installed. If the

wrong chip is detected in the machine the display will show

“Print Cartridge OEM ID Mismatch.” By modifying the

cartridges and changing the chip, toner cartridges can me

converted to work in the desired model.

For Technical Assistance Contact: USA: 800 394.9900 INT’L: +1 818 837.8100

Website: www.futuregraphicsllc.com

Xerox N24/32/40 Engine fact Sheet

Xerox N24/32/40 | OEM Cartridge Number: 90H3566 (IBM), 1710307-001 (QMS), 113R173 (Xerox)

IBM Infoprint 24/32/40, QMS 3260/4032, Xerox Docuprint N24/32/40

#Product Description Item # Pack Qty.

01 Chip - MultEPROM Reset Epson LP-9600/N4000 Reprogrammed Exchange EPSONXCCHIPX 1

02 Chip - MultEPROM Fujitsu LB303/LB306A Compatible Replacement FUJITXCCHIPC 1

03 Chip - MultEPROM Reset Fujitsu LB303/LB306A Reprogrammed Exchange FUJITXCCHIPX 1

04 Chip - MultEPROM IBM Infoprint 32 Compatible Replacement IBM32CHIPC 1

05 Chip - MultEPROM Reset IBM Infoprint 32 Reprogrammed Exchange IBM32CHIPX 1

06 Chip - MultEPROM Mannesmann Tally Compatible Replacement MTXCCHIPC 1

07 Chip - MultEPROM Reset Mannesmann Tally Reprogrammed Exchange MTXCCHIPX 1

08 Chip - MultEPROM NEC 3854 Compatible Replacement NECXCCHIPC 1

09 Chip - MultEPROM Reset NEC 3854 Reprogrammed Exchange NECXCCHIPX 1

10 Chip - MultEPROM QMS 3260 Compatible Replacement QMS3260CHIPC 1

11 Chip - MultEPROM Reset QMS 3260 Reprogrammed Exchange QMS3260CHIPX 1

12 Chip - MultEPROM Xerox DC220/330 (CAN) Compatible Replacement XE13R313CHIPC 1

Compatible with: OEM Part 113R313

13 Chip - MultEPROM Reset Xerox DC220/330 (CAN) Compatible Replacement XE13R313CHIPX 1

Compatible with: OEM Part 113R313

14 Chip - MultEPROM Xerox DC220/330 (USA) Compatible Replacement XE13R273CHIPC 1

Compatible with: OEM Part 113R273

15 Chip - MultEPROM Reset Xerox DC220/330 (USA)Compatible Replacement XE13R273CHIPX 1

Compatible with: OEM Part 113R273

16 Chip - MultEPROM Xerox N24/32/40 Compatible Replacement XEN32CHIPC 1

Compatible with: OEM Part 113R173

17 Chip - MultEPROM Reset Xerox N24/32/40 Reprogrammed Exchange XEN32CHIPX 1

Compatible with: OEM Part 113R173

18 Chip - MultEPROM Xerox N24/3240 (EUR) Compatible Replacement XEN32CHIPC 1

Compatible with: OEM Part 113R184

19 Chip - MultEPROM Reset Xerox N24/3240 (EUR) Reprogrammed Exchange XEN32CHIPX 1

Compatible with: OEM Part 113R184

20 Chip Reset Device Resets For Xerox XC-Series XC1RESET 20

21 Doctor Blade Kuroki N32DRBLADEK 10/200