Xerox VersaLink C400V User manual

Xerox®VersaLink®C400
Color Printer
User Guide

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Document version 1.0: February 2017

Xerox®VersaLink®C400 Color Printer 3
User Guide
Contents
1 Safety 9
Notices and Safety....................................................................................................................................................... 10
Electrical Safety............................................................................................................................................................. 11
General Guidelines................................................................................................................................................ 11
Power Cord .............................................................................................................................................................. 12
Emergency Turn Off............................................................................................................................................. 12
Operational Safety....................................................................................................................................................... 13
Operational Guidelines ....................................................................................................................................... 13
Ozone Release........................................................................................................................................................ 13
Printer Location ..................................................................................................................................................... 14
Printer Supplies ...................................................................................................................................................... 14
Maintenance Safety .................................................................................................................................................... 15
Printer Symbols.............................................................................................................................................................. 16
Environmental, Health, and Safety Contact Information............................................................................. 18
2 Getting Started 19
Parts of the Printer ....................................................................................................................................................... 20
Front View................................................................................................................................................................ 20
Internal Parts.......................................................................................................................................................... 21
Rear View ................................................................................................................................................................. 21
Control Panel .......................................................................................................................................................... 22
Power Options................................................................................................................................................................ 24
Powering On the Printer or Exiting Low-Power or Sleep Mode ............................................................ 24
Restarting, Placing in Sleep Mode, or Powering Off the Printer .......................................................... 25
Accessing the Printer ................................................................................................................................................... 26
Logging In................................................................................................................................................................ 26
Introduction to Apps ................................................................................................................................................... 27
Information Pages ....................................................................................................................................................... 28
Printing Information Pages............................................................................................................................... 28
Configuration Report........................................................................................................................................... 29
The Embedded Web Server....................................................................................................................................... 30
Accessing the Embedded Web Server........................................................................................................... 30
Finding the IP Address of Your Printer.......................................................................................................... 30
Installation and Setup ................................................................................................................................................ 31
Installation and Setup Overview..................................................................................................................... 31
Selecting a Location for the Printer ............................................................................................................... 31
Connecting the Printer........................................................................................................................................ 32
More Information......................................................................................................................................................... 45

Contents
4 Xerox®VersaLink®C400 Color Printer
User Guide
3 Customize and Personalize 47
Customize and Personalize Overview.................................................................................................................... 48
Customizing or Personalizing the Home Screen................................................................................................ 49
Customizing or Personalizing the Apps ................................................................................................................ 50
Customizing or Personalizing the Feature List........................................................................................... 50
Saving Presets ........................................................................................................................................................ 50
Removing App Customization.......................................................................................................................... 51
4 Xerox®Apps 53
Xerox®App Gallery....................................................................................................................................................... 54
Xerox®Apps Gallery Overview ......................................................................................................................... 54
Creating a Xerox®App Gallery Account....................................................................................................... 55
Logging in to your Xerox®App Gallery Account ....................................................................................... 56
Installing or Updating an App from the Xerox®App Gallery............................................................... 56
Device................................................................................................................................................................................ 57
Device Overview .................................................................................................................................................... 57
About ......................................................................................................................................................................... 59
Supply Status.......................................................................................................................................................... 60
Billing and Usage Counters............................................................................................................................... 61
Reset to Factory Defaults .................................................................................................................................. 61
Remote Services .................................................................................................................................................... 61
Jobs .................................................................................................................................................................................... 62
Jobs Overview......................................................................................................................................................... 62
Managing Jobs....................................................................................................................................................... 62
Managing Special Job Types............................................................................................................................ 63
Managing Jobs using the Embedded Web Server.................................................................................... 67
Print From USB............................................................................................................................................................... 68
Print From USB Overview ................................................................................................................................... 68
Printing From a USB Flash Drive ..................................................................................................................... 68
5 Printing 71
Printing Overview.......................................................................................................................................................... 72
Selecting Printing Options ......................................................................................................................................... 73
Print Driver Help .................................................................................................................................................... 73
Windows Printing Options................................................................................................................................. 74
Macintosh Printing Options .............................................................................................................................. 76
UNIX and Linux Printing..................................................................................................................................... 76
Mobile Printing Options...................................................................................................................................... 79
Printing From a USB Flash Drive ............................................................................................................................. 80
Printing Features........................................................................................................................................................... 81
Managing Jobs....................................................................................................................................................... 81
Printing Special Job Types................................................................................................................................. 82
Selecting Paper Options for Printing.............................................................................................................. 86
Scaling....................................................................................................................................................................... 86
Printing on Both Sides of the Paper............................................................................................................... 87

Contents
Xerox®VersaLink®C400 Color Printer 5
User Guide
Print Quality ............................................................................................................................................................ 87
Image Options ....................................................................................................................................................... 88
Image Shift ............................................................................................................................................................. 88
Color Adjustments ................................................................................................................................................ 88
Printing Mirror Images........................................................................................................................................ 89
Printing Multiple Pages to a Single Sheet.................................................................................................... 89
Printing Booklets ................................................................................................................................................... 89
Using Special Pages ............................................................................................................................................. 90
Printing Watermarks for Windows ................................................................................................................. 92
Orientation .............................................................................................................................................................. 93
Printing Banner Pages......................................................................................................................................... 93
Selecting Job Completion Notification for Windows .............................................................................. 93
Using Custom Paper Sizes ......................................................................................................................................... 94
Printing on Custom Paper Sizes....................................................................................................................... 94
Defining Custom Paper Sizes............................................................................................................................ 94
6 Paper and Media 97
Supported Paper............................................................................................................................................................ 98
Recommended Media......................................................................................................................................... 98
Ordering Paper ....................................................................................................................................................... 98
General Paper Loading Guidelines ................................................................................................................. 98
Paper That Can Damage Your Printer........................................................................................................... 99
Paper Storage Guidelines................................................................................................................................... 99
Supported Paper Types and Weights..........................................................................................................100
Supported Standard Paper Sizes...................................................................................................................100
Supported Standard Paper Sizes for Automatic 2-Sided Printing ....................................................
100
Supported Custom Paper Sizes......................................................................................................................101
Cardstock................................................................................................................................................................101
Loading Paper ..............................................................................................................................................................102
Changing Paper Settings..................................................................................................................................102
Loading Paper in Trays 1 and 2.....................................................................................................................103
Loading Paper in the Bypass Tray ................................................................................................................106
Configuring Trays 1 or 2 for the Paper Length........................................................................................109
Printing on Special Paper.........................................................................................................................................110
Envelopes ...............................................................................................................................................................110
Labels.......................................................................................................................................................................114
7 Maintenance 117
General Precautions...................................................................................................................................................118
Cleaning the Printer ...................................................................................................................................................119
Cleaning the Exterior of the Printer .............................................................................................................119
Cleaning the Interior .........................................................................................................................................119
Adjustments and Maintenance Procedures......................................................................................................129
Color Registration ...............................................................................................................................................129
Performing a Color Calibration......................................................................................................................129
Adjusting Paper Registration..........................................................................................................................130

Contents
6 Xerox®VersaLink®C400 Color Printer
User Guide
Supplies...........................................................................................................................................................................132
Consumables ........................................................................................................................................................132
Routine Maintenance Items...........................................................................................................................132
Ordering Supplies................................................................................................................................................133
Toner Cartridges..................................................................................................................................................135
Recycling Supplies...............................................................................................................................................135
Managing the Printer ................................................................................................................................................136
Viewing the Meter Reading ............................................................................................................................136
Printing the Billing Summary Report ...........................................................................................................136
Moving the Printer......................................................................................................................................................137
8 Troubleshooting 139
General Troubleshooting .........................................................................................................................................140
Printer Does Not Power On..............................................................................................................................140
Printer Resets or Powers Off Frequently.....................................................................................................141
Printer Does Not Print........................................................................................................................................141
Printing Takes Too Long...................................................................................................................................142
Document Prints From Wrong Tray .............................................................................................................143
Automatic 2-Sided Printing Problems .........................................................................................................143
Printer is Making Unusual Noises..................................................................................................................143
Paper Tray Will Not Close ................................................................................................................................143
Condensation has Formed Inside the Printer...........................................................................................144
Paper Jams ....................................................................................................................................................................145
Locating Paper Jams..........................................................................................................................................145
Minimizing Paper Jams.....................................................................................................................................146
Clearing Paper Jams ..........................................................................................................................................
147
Troubleshooting Paper Jams ..........................................................................................................................157
Print-Quality Problems ..............................................................................................................................................159
Controlling Print-Quality...................................................................................................................................159
Paper and Media.................................................................................................................................................160
Solving Print-Quality Problems.......................................................................................................................161
Getting Help..................................................................................................................................................................166
Viewing Warning Messages on the Control Panel..................................................................................166
Viewing Current Errors on the Control Panel............................................................................................166
Using the Integrated Troubleshooting Tools...........................................................................................166
Online Support Assistant..................................................................................................................................167
Information Pages..............................................................................................................................................167
More Information...............................................................................................................................................167
A Specifications 169
Printer Configurations and Options.....................................................................................................................170
Available Configurations..................................................................................................................................170
Standard Features ..............................................................................................................................................170
Options and Upgrades......................................................................................................................................171
Physical Specifications..............................................................................................................................................172
Weights and Dimensions .................................................................................................................................172

Contents
Xerox®VersaLink®C400 Color Printer 7
User Guide
Standard Configuration....................................................................................................................................172
Configuration with Optional 550-Sheet Feeder......................................................................................172
Total Space Requirements...............................................................................................................................173
Clearance Requirements ..................................................................................................................................173
Clearance Requirements with Optional 550-Sheet Feeder.................................................................173
Environmental Specifications.................................................................................................................................174
Temperature.........................................................................................................................................................174
Relative Humidity ...............................................................................................................................................174
Elevation.................................................................................................................................................................174
Electrical Specifications............................................................................................................................................175
Power Supply Voltage and Frequency ........................................................................................................175
Power Consumption...........................................................................................................................................175
ENERGY STAR Qualified Product...................................................................................................................175
Germany - Blue Angel........................................................................................................................................176
Recycling Supplies...............................................................................................................................................176
Performance Specifications ....................................................................................................................................177
Print Speed ............................................................................................................................................................177
B Regulatory Information 179
Basic Regulations........................................................................................................................................................180
United States FCC Regulations......................................................................................................................180
Canada....................................................................................................................................................................180
Certifications in Europe ....................................................................................................................................181
European Union Lot 4 Imaging Equipment Agreement Environmental Information..............181
Germany.................................................................................................................................................................184
Turkey RoHS Regulation...................................................................................................................................184
Eurasian Economic Community Certification ..........................................................................................184
Regulatory Information for 2.4 GHz Wireless Network Adapter ......................................................185
Ozone Release......................................................................................................................................................185
Copy Regulations........................................................................................................................................................186
United States........................................................................................................................................................186
Canada....................................................................................................................................................................188
Other Countries....................................................................................................................................................188
Safety Certification....................................................................................................................................................189
Material Safety Data Sheets ..................................................................................................................................190
C Recycling and Disposal 191
All Countries..................................................................................................................................................................192
North America..............................................................................................................................................................193
European Union...........................................................................................................................................................194
Domestic/Household Environment ..............................................................................................................194
Professional/Business Environment .............................................................................................................194
Collection and Disposal of Equipment and Batteries............................................................................195
Battery Symbol Note .........................................................................................................................................195
Battery Removal..................................................................................................................................................195
Other Countries............................................................................................................................................................196

Xerox®VersaLink®C400 Color Printer 9
User Guide
This chapter includes:
•Notices and Safety.......................................................................................................................................................... 10
•Electrical Safety................................................................................................................................................................ 11
•Operational Safety .......................................................................................................................................................... 13
•Maintenance Safety ....................................................................................................................................................... 15
•Printer Symbols................................................................................................................................................................. 16
•Environmental, Health, and Safety Contact Information ................................................................................ 18
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your
Xerox printer.
1
Safety

Safety
10 Xerox®VersaLink®C400 Color Printer
User Guide
Notices and Safety
Read the following instructions carefully before operating your printer. Refer to these instructions to
ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements. These
include safety agency evaluation and certification, and compliance with electromagnetic regulations
and established environmental standards.
The safety and environment testing and performance of this product have been verified using Xerox®
materials only.
Note: Unauthorized alterations, which can include the addition of new functions or connection of
external devices, can affect the product certification. For more information, contact your Xerox
representative.

Safety
Xerox®VersaLink®C400 Color Printer 11
User Guide
Electrical Safety
This section includes:
•General Guidelines........................................................................................................................................................... 11
•Power Cord ......................................................................................................................................................................... 12
•Emergency Turn Off........................................................................................................................................................ 12
General Guidelines
WARNINGS:
•Do not push objects into slots or openings on the printer. Touching a voltage point or
shorting out a part could result in fire or electric shock.
•Do not remove the covers or guards that are fastened with screws unless you are installing
optional equipment and are instructed to do so. Power off the printer when performing
these installations. Disconnect the power cord when removing covers and guards for
installing optional equipment. Except for user-installable options, there are no parts that
you can maintain or service behind these covers.
The following are hazards to your safety:
•The power cord is damaged or frayed.
•Liquid is spilled into the printer.
•The printer is exposed to water.
•The printer emits smoke, or the surface is unusually hot.
•The printer emits unusual noise or odors.
•The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
1. Power off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.

Safety
12 Xerox®VersaLink®C400 Color Printer
User Guide
Power Cord
Use the power cord supplied with your printer.
•Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check
the outlet.
WARNING: To avoid risk of fire or electrical shock, do not use extension cords, power strips, or
power plugs for more than 90 days. When a permanent outlet receptacle cannot be installed,
use only one factory-assembled extension cord of the appropriate gauge for each printer or
multifunction printer. Always adhere to national and local building, fire, and electrical codes
regarding length of cord, conductor size, grounding, and protection.
•Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have
aground connection terminal.
•Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
Review the electrical specification of the printer with an electrician if necessary.
•Do not place the printer in an area where people can step on the power cord.
•Do not place objects on the power cord.
•If the power cord becomes frayed or worn, replace it.
•To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary
to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
Emergency Turn Off
If any of the following conditions occur, power off the printer immediately and disconnect the power
cord from the electrical outlet. Contact an authorized Xerox service representative to correct the
problem if:
•The equipment emits unusual odors or makes unusual noises.
•The power cable is damaged or frayed.
•A wall panel circuit breaker, fuse, or other safety device has been tripped.
•Liquid is spilled into the printer.
•The printer is exposed to water.
•Any part of the printer is damaged.

Safety
Xerox®VersaLink®C400 Color Printer 13
User Guide
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of
your printer.
Operational Guidelines
•Do not remove any trays while the printer is printing.
•Do not open the doors when the printer is printing.
•Do not move the printer while is printing.
•Keep hands, hair, neckties, and so on away from the exit and feed rollers.
•Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.
•Do not override any electrical or mechanical interlock devices.
•Do not attempt to remove paper that is jammed deeply inside the product. Switch off the product
promptly and contact your local Xerox representative.
WARNING: The metallic surfaces in the fuser area are hot. Always use caution when removing
paper jams from this area and avoid touching any metallic surfaces.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/environment. In other
markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.

Safety
14 Xerox®VersaLink®C400 Color Printer
User Guide
Printer Location
•Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight.
To find the weight for your printer configuration, refer to Physical Specifications on page 172.
•Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
•Place the printer in an area where there is adequate space for operation and servicing.
•Place the printer in a dust-free area.
•Do not store or operate the printer in an extremely hot, cold, or humid environment.
•Do not place the printer near a heat source.
•Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
•Do not place the printer where it is directly exposed to the cold air flow from an air
conditioning system.
•Do not place the printer in locations susceptible to vibrations.
•For optimum performance, use the printer at the elevations specified in Elevation on page 174.
Printer Supplies
•Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
•Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.
•Store all consumables in accordance with the instructions given on the package or container.
•Keep all consumables away from the reach of children.
•Never throw toner, toner cartridges, drum cartridges, or waste cartridges into an open flame.
•When handling cartridges, for example toner and such, avoid skin or eye contact. Eye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase
the risk of skin or eye contact.
CAUTION: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation
of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified
for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.
Coverage could vary outside these areas. Please contact your Xerox representative for details.

Safety
Xerox®VersaLink®C400 Color Printer 15
User Guide
Maintenance Safety
Do not attempt any maintenance procedure that is not specifically described in the documentation
supplied with your printer.
•Clean the device with a dry lint-free cloth only.
•Do not burn any consumables or routine maintenance items. For information on Xerox®supplies
recycling programs, go to www.xerox.com/gwa.
WARNING: Do not use aerosol cleaners. Aerosol cleaners can be explosive or flammable when
used on electromechanical equipment.
When installing the device in a hallway or similar restricted area, additional space requirements can
apply. Ensure that you comply with all workspace safety regulations, building codes, and fire codes for
your area.

Safety
16 Xerox®VersaLink®C400 Color Printer
User Guide
Printer Symbols
Symbol Description
Warning:
Indicates a serious hazard that can result in death or serious injury if not avoided.
Hot Warning:
Hot surface on or in the printer. Use caution to avoid personal injury.
Warning: Moving parts. To avoid personal injury, use caution.
Caution:
Indicates a mandatory action to take in order to avoid damage to the property.
Caution:
To avoid damage to the property, be careful not to spill toner when handling the
waste cartridge.
Do not touch the part or area of the printer.
Do not expose the drum cartridges to direct sunlight.
Do not burn the toner cartridges.
Do not burn the waste cartridge.
Do not burn the drum cartridges.

Safety
Xerox®VersaLink®C400 Color Printer 17
User Guide
Symbol Description
Do not use paper attached with staples or any form of binding clip.
Do not use folded, creased, curled, or wrinkled paper.
Do not use inkjet paper.
Do not use transparencies or overhead projector sheets.
Do not reload paper previously printed on or used.
Do not copy money, revenue stamps, or postage stamps.
For details about all the printer symbols that appear on your printer, refer to the Printer Symbols guide at
www.xerox.com/office/VLC400docs.

Safety
18 Xerox®VersaLink®C400 Color Printer
User Guide
Environmental, Health, and Safety
Contact Information
For more information on Environment, Health, and Safety in relation to this Xerox product and supplies,
contact the following customer help lines:
United States and Canada: 1-800-ASK-XEROX (1-800-275-9376)
Europe: [phone]
For product safety information in the United States and Canada, go to www.xerox.com/environment.
For product safety information in Europe, go to www.xerox.com/environment_europe.

Xerox®VersaLink®C400 Color Printer 19
User Guide
This chapter includes:
•Parts of the Printer........................................................................................................................................................... 20
•Power Options ................................................................................................................................................................... 24
•Accessing the Printer....................................................................................................................................................... 26
•Introduction to Apps....................................................................................................................................................... 27
•Information Pages........................................................................................................................................................... 28
•The Embedded Web Server.......................................................................................................................................... 30
•Installation and Setup ................................................................................................................................................... 31
•More Information............................................................................................................................................................ 45
2
Getting Started

Getting Started
20 Xerox®VersaLink®C400 Color Printer
User Guide
Parts of the Printer
This section includes:
•Front View........................................................................................................................................................................... 20
•Internal Parts..................................................................................................................................................................... 21
•Rear View ............................................................................................................................................................................ 21
•Control Panel ..................................................................................................................................................................... 22
Front View
1
2
3
4
5
7
8
6
1. Tray 1
2. Bypass Tray
3. Front Door
4. USB Memory Port
5. Control Panel
6. Output Tray
7. Right- Side Door
8. Tray 2, Optional 550-Sheet Feeder