Xerox wc 5019 User manual

Xeroxwc5019servicemanualpdf
WorkCentre5021/5019Servicedocumentation5021/5019Toilets702P00886VISUALDOCUMENTATIONOriginal
edition08/2012.Xeroxservicedocumentationisintendedforusebycertifiedandtrainedservicepersonnelonly.
bevoxubaXeroxmakesnowarrantyorrepresentationthatfuturechangestothisdocumentationwillbeannouncedor
anticipated.
Customersupportfordevices,modules,componentsorpartsofsuchdevicesmayaffectXerox'sresponsibilitytorepair
machinefailuresunderthewarrantyofferedbyXeroxforsuchdevices.Youshouldreadtheapplicablecustomerservice
orthirdpartyservicewarrantytermsandconditions.IfCustomerprovidestechnicalassistancewithrespecttosuch
equipment,modules,componentsorpartsthereof,CustomerreleasesXeroxfromallliabilityforCustomer'sactionsand
agreestodefend,defendandholdXeroxharmlessfromallclaimsofthirdparties,whichmayarisedirectlyorindirectly
fromclaimsarisingdirectlyorindirectlythatmaybeassertedinconnectionwiththeseservices.AlthoughXeroxhas
madeeveryefforttoensurethattheDocumentationisaccurate,Xeroxassumesnoliabilityforanyinaccuraciesor
omissions.Changestothisdocumentaremadeperiodically.Changes,technicalinaccuraciesandtypographicalerrors
willbecorrectedinfutureeditions.yixomulunoPreparedbyCreativeandTechnicalCommunications-NorthAmerica
800PhillipsRoad,Building218-01aWebster,NewYork14580ISO9001andISO27001©2012XeroxCorporation.All
rightsreserved.Xerox®andXeroxandDesign®aretrademarksofXeroxCorporationintheUnitedStatesand/orother
countries.tinisimibawuChangestothisdocumentaremadeperiodically.Changes,technicalinaccuraciesand
typographicalerrorswillbecorrectedinfutureeditions.Thiswarningmaygenerate,useandradiateradiofrequencies
and,ifnotinstalledandusedinaccordancewiththeinstructionmanual,mayresultinB'WORCENTER5021/5019
ServiceDocumentationWC5021/5019ServiceDocumentation702P00886,firstedition08.08.2012***Xeroxprivate
data***Theentireservicedocumentationisprovidedforinformationalpurposesonly.forinformationalpurposes.
Xeroxservicedocumentationisintendedforuseonlybycertifiedservicepersonnelwhohavebeentrainedinthis
product.fikocizuwefasoXeroxmakesnowarrantyorguaranteethatcustomerswillnotifyornotifycustomersof
changesinthisdocumentationinthefuture.Customermaintenanceofdevices,modules,componentsorpartsthereof
mayaffectXerox'sliabilityforwarrantyservicesofferedbyXeroxforsuchdevices.
Pleasenotethecorrespondingcustomerwarrantyorservicefromathirdpartysupplier.Intheeventofcustomer
servicewithrespecttosuchdevices,modules,componentsorpartsthereof,theXeroxcustomerwaivesanyliabilityfor
theactsofthecustomerandagreestodefendandholdXeroxharmlessfromallallegationscreateddirectlyorindirectly
claimsallegationsallegationsofcreationsofcreationsdirectlyorindirectlycreatedallegationsofclaimsofcreationsof
creationsofcreationsdirectlyorindirectlycreatedallegationsofclaimsofcreationsofcreationsofcreationsof
creationsdirectlyorindirectlycreatedbythirdparty.Forsuchservice.AlthoughXeroxstrivestoensuretheaccuracy
ofthematerials,Xeroxisnotresponsibleforanyinaccuraciesoromissions.Changestothisdocumentaremade
regularly.Changes,technicalinaccuraciesandtypographicalerrorsarecorrectedinsubsequentpublications.Created
byCreativeandTechnologyCommunications\XE2\X93NorthAmerica800PhillipsRoad,Building218-01AWebster,
NewYork14580ISO27001CERTIFIED\XC2\XAA920Xerox.Allrightsreserved.Xerox\xc2\xaeandXeroxand
Design\xc2\xaearetrademarksoftheXeroxCorporationintheUnitedStatesand/orothercountries.Changestothis
documentaremaderegularly.Changes,technicalinaccuraciesandtypographicalerrorsarecorrectedinsubsequent
publications.lazotegudugiruCaution:Thisdevicegeneratesanduseshighfrequencyenergyandcanradiate
itWorkCentre5021/50190-10.1Meetthisservicemanual.......................................................soyisafine....
....................................0-30.2Howuseserviceinstructions....
....
Changestothisdocumentaremadeperiodically.Changes,technicalinaccuraciesandtypographicalerrorswillbe
correctedinfutureeditions.himuriziPreparedbyCreativeandTechnicalCommunications-NorthAmerica800Phillips
Road,Building218-01aWebster,NewYork14580ISO9001andISO27001©2012XeroxCorporation.Allrights
reserved.leyihovilaliXerox®andXeroxandDesign®aretrademarksofXeroxCorporationintheUnitedStatesand/or
othercountries.Changestothisdocumentaremadeperiodically.

IfCustomerprovidestechnicalassistancewithrespecttosuchequipment,modules,componentsorpartsthereof,
CustomerreleasesXeroxfromallliabilityforCustomer'sactionsandagreestodefend,defendandholdXeroxharmless
fromallclaimsofthirdparties,whichmayarisedirectlyorindirectlyfromclaimsarisingdirectlyorindirectlythatmay
beassertedinconnectionwiththeseservices.AlthoughXeroxhasmadeeveryefforttoensurethattheDocumentation
isaccurate,Xeroxassumesnoliabilityforanyinaccuraciesoromissions.Changestothisdocumentaremade
periodically.Changes,technicalinaccuraciesandtypographicalerrorswillbecorrectedinfutureeditions.Preparedby
CreativeandTechnicalCommunications-NorthAmerica800PhillipsRoad,Building218-01aWebster,NewYork14580
ISO9001andISO27001©2012XeroxCorporation.Allrightsreserved.Xerox®andXeroxandDesign®aretrademarks
ofXeroxCorporationintheUnitedStatesand/orothercountries.Changestothisdocumentaremadeperiodically.
Changes,technicalinaccuraciesandtypographicalerrorswillbecorrectedinfutureeditions.Thiswarningmay
generate,useandradiateradiofrequenciesand,ifnotinstalledandusedinaccordancewiththeinstructionmanual,
mayresultinB'WORCENTER5021/5019ServiceDocumentationWC5021/5019ServiceDocumentation702P00886,
firstedition08.08.2012***Xeroxprivatedata***Theentireservicedocumentationisprovidedforinformational
purposesonly.forinformationalpurposes.Xeroxservicedocumentationisintendedforuseonlybycertifiedservice
personnelwhohavebeentrainedinthisproduct.Xeroxmakesnowarrantyorguaranteethatcustomerswillnotifyor
notifycustomersofchangesinthisdocumentationinthefuture.
Customersupportfordevices,modules,componentsorpartsofsuchdevicesmayaffectXerox'sresponsibilitytorepair
machinefailuresunderthewarrantyofferedbyXeroxforsuchdevices.
Youshouldreadtheapplicablecustomerserviceorthirdpartyservicewarrantytermsandconditions.IfCustomer
providestechnicalassistancewithrespecttosuchequipment,modules,componentsorpartsthereof,Customer
releasesXeroxfromallliabilityforCustomer'sactionsandagreestodefend,defendandholdXeroxharmlessfromall
claimsofthirdparties,whichmayarisedirectlyorindirectlyfromclaimsarisingdirectlyorindirectlythatmaybe
assertedinconnectionwiththeseservices.AlthoughXeroxhasmadeeveryefforttoensurethattheDocumentationis
accurate,Xeroxassumesnoliabilityforanyinaccuraciesoromissions.Changestothisdocumentaremadeperiodically.
Changes,technicalinaccuraciesandtypographicalerrorswillbecorrectedinfutureeditions.PreparedbyCreativeand

TechnicalCommunications-NorthAmerica800PhillipsRoad,Building218-01aWebster,NewYork14580ISO9001and
ISO27001©2012XeroxCorporation.
Xerox®andXeroxandDesign®aretrademarksofXeroxCorporationintheUnitedStatesand/orothercountries.
Changestothisdocumentaremadeperiodically.Changes,technicalinaccuraciesandtypographicalerrorswillbe
correctedinfutureeditions.Thiswarningmaygenerate,useandradiateradiofrequenciesand,ifnotinstalledandused
inaccordancewiththeinstructionmanual,mayresultinB'WORCENTER5021/5019ServiceDocumentationWC
5021/5019ServiceDocumentation702P00886,firstedition08.08.2012***Xeroxprivatedata***Theentireservice
documentationisprovidedforinformationalpurposesonly.forinformationalpurposes.Xeroxservicedocumentationis
intendedforuseonlybycertifiedservicepersonnelwhohavebeentrainedinthisproduct.Xeroxmakesnowarrantyor
guaranteethatcustomerswillnotifyornotifycustomersofchangesinthisdocumentationinthefuture.Customer
maintenanceofdevices,modules,componentsorpartsthereofmayaffectXerox'sliabilityforwarrantyservicesoffered
byXeroxforsuchdevices.
PreparedbyCreativeandTechnicalCommunications-NorthAmerica800PhillipsRoad,Building218-01aWebster,New
York14580ISO9001andISO27001©2012XeroxCorporation.Allrightsreserved.Xerox®andXeroxandDesign®are
trademarksofXeroxCorporationintheUnitedStatesand/orothercountries.Changestothisdocumentaremade
periodically.Changes,technicalinaccuraciesandtypographicalerrorswillbecorrectedinfutureeditions.Thiswarning
maygenerate,useandradiateradiofrequenciesand,ifnotinstalledandusedinaccordancewiththeinstruction
manual,mayresultinB'WORCENTER5021/5019ServiceDocumentationWC5021/5019ServiceDocumentation
702P00886,firstedition08.08.2012***Xeroxprivatedata***Theentireservicedocumentationisprovidedfor
informationalpurposesonly.forinformationalpurposes.Xeroxservicedocumentationisintendedforuseonlyby
certifiedservicepersonnelwhohavebeentrainedinthisproduct.Xeroxmakesnowarrantyorguaranteethat
customerswillnotifyornotifycustomersofchangesinthisdocumentationinthefuture.Customermaintenanceof
devices,modules,componentsorpartsthereofmayaffectXerox'sliabilityforwarrantyservicesofferedbyXeroxfor
suchdevices.Pleasenotethecorrespondingcustomerwarrantyorservicefromathirdpartysupplier.Intheeventof
customerservicewithrespecttosuchdevices,modules,componentsorpartsthereof,theXeroxcustomerwaivesany
liabilityfortheactsofthecustomerandagreestodefendandholdXeroxharmlessfromallallegationscreateddirectly
orindirectlyclaimsallegationsallegationsofcreationsofcreationsdirectlyorindirectlycreatedallegationsofclaimsof
creationsofcreationsofcreationsdirectlyorindirectlycreatedallegationsofclaimsofcreationsofcreationsof
creationsofcreationsdirectlyorindirectlycreatedbythirdparty.
Forsuchservice.AlthoughXeroxstrivestoensuretheaccuracyofthematerials,Xeroxisnotresponsibleforany

inaccuraciesoromissions.
Changestothisdocumentaremaderegularly.Changes,technicalinaccuraciesandtypographicalerrorsarecorrected
insubsequentpublications.CreatedbyCreativeandTechnologyCommunications\XE2\X93NorthAmerica800Phillips
Road,Building218-01AWebster,NewYork14580ISO27001CERTIFIED\XC2\XAA920Xerox.
Allrightsreserved.Xerox\xc2\xaeandXeroxandDesign\xc2\xaearetrademarksoftheXeroxCorporationintheUnited
Statesand/orothercountries.Changestothisdocumentaremaderegularly.
Changes,technicalinaccuraciesandtypographicalerrorsarecorrectedinsubsequentpublications.Caution:This
devicegeneratesanduseshighfrequencyenergyandcanradiateitWorkCentre5021/50190-10.1Meetthisservice
manual....................................................
...........................................0-30.2Howuseserviceinstructions........
........................................................................
0-30.3Descriptionofterminologyandsymbols................
.......................................0-4Originaledition08/202012Introduction5021/50190-10.1.Understandingservice
instructions0.2Howtouseserviceinstructions.
TheseinstructionsserveasstandardserviceinstructionsfortheWorkCentre5021/5019.Thistutorialdescribes
standardoperatingproceduresforstandardmaintenanceproceduresforthisproduct.Togetefficientandeffective
serviceduringmaintenance,pleaserefertoChapter1connectingtotheservice.Formoreinformationaboutoptions,
seeOptions.2.1.ContentsoftheTutorialThistutorialisdividedinto10chapters,asdescribedbelow.•Chapter1
ServiceViewThischapterdescribesthegeneraloperationsandmaintenanceproceduresformaintainingthisproduct.•
Chapter2TroubleshootingThischapterdescribesothertroubleshootingproblemsthantheimagequalitysolutionin
thisproduct.•Chapter3SolvingImageQualityProblemsThischapterdescribestheproceduresforsolvingimage
qualityproblemsinthisproduct.•Chapter4Disassembly/AssemblyandAdjustmentThischapterdescribesthe
proceduresfordisassembling,assembling,adjustingandreplacingthisproduct.•Chapter5Thepartslistinthis
chaptercontainsinformationaboutreplacementpartsforthisproduct.•Chapter6GeneralInformationThischapter
containsthefollowinginformation.6.1Specifications6.2Tools/Consumers/AuxiliaryMaterials6.3ServiceData6.4
ServiceMode6.6KOList-Chapter7WiringDataThischaptercontainsinformationaboutthelist/locationofwiring
connectors,wiringandBSDdataforthisdevice.Area•Chapter8.Otheraccessories(notyetreleased)•Chapter9.
Installing/Removingthis0.1,0.20-30.3Descriptionoftermsandsymbolsinthisguidedescribesthetermsandsymbols
usedinthisguide.•Theconditionsandsymbolsusedatthebeginningofthetextaredeterminedasfollows:
“dangerous”impliesanunavoidabledangeroussituationsuchasdeathorseriousinjuryunlesstheoperatorscontrolthe
machinewithouttheresultofthedeclaration.Thewarningindicatesapotentiallydangeroussituationsuchasdeathor
seriousinjuryifoperatorscannotproperlymodifythecarwithoutreceivingthedeclaration.Thegoalsofattentionare
usedtodescribethegoalsofadaptationandsolutionstoproblems.ANSWER:Thelinkshouldspecifythelink/assembly
procedure.Adj:Displaystheprocedureforsettingthetask.PL:Providealistofpartsforinformation.Thisterminology
referstoapotentiallydangeroussituation,suchasinjuryordamagetoproperty,whenoperatorscannotproperly
handleequipmentwithoutwarning.Instructions:Itisusedtowarnabouttheprocedurewithoutthepossibilityof
causingdamagetothedeviceordevice.Table1Terminology-TerminologyDescriptionASSYMEISSAUSBAG.The
abbreviationoftheTECvalue,whichischaracteristicofthepowerconsumption,meansthestandardenergy
consumption.Readas"text".Introduction08/2012Firstedition0.2,0.30-4WorkCentre5021/50191.1before
maintenancebegins..........................................................
................................................................
....................................................................................1-31.2Procedureforenteringtheservice................
..............................................................................................................................................
................................................
................................
............1-51.3detailedcontentsoftheservicecall.................................................................................................
...................................................................................................................................................1-61.4Checklistthree
..................................................
............................................................................1-71.5regularreplacementofthedetailedlist/materials..............
..................................................
............................................................1-7Thefirstedition08/2012WorkCentre5021/5019ServiceCall
procedureGetanelectricshock.2.Thedriveareaneverchecks,dirtyorlubricatesthedrivearea,suchaschainstraps,
chainwheelsorgearswhilethemachineworks.3.Placetheheavypartswhendismantlingorfoldingheavyparts.4.
Thesecuritydevicesverifythatthesafetydeviceshavebeeninstalledtopreventmechanicalaccidents,suchas:B.
Fusibles,automaticswitches,safetyswitches,etc.,anddevicesthatprotectcustomersfrominjury,byexample.The
panelsandcoversworkproperly.Thetransformationswhichinterferewiththesafetydevicesarestrictlyprohibited.
5.
Theinstallationandeliminationofpartsofpartsandlidscanbesharp.Becarefulnottotouchthem.
Becarefulnottotouchthesepartsandremovetheoilfromyourfingersorhandsbeforemaintenance.
Whenyouremovetheparts,cables,etc.,donotpullthemwithforcebutslowly.
6.Thespecifictoolsfollowtheinstructionstoindicatethetool.7.Cleanthetonerandthedeveloper.Sincethetoner
canbeexplosive,wipeorinserttheturnedtonerintothegarbagecontainer.Removetheremainingtonerwithadamp
clothoruseacommercialvacuumcleanerforthetoner.Neverusethecustomervacuumcleaner.Excessexcesssolvent
inhalationofsteam•Donotuseheatedsolvents•Protectfromfire.Seemstobecopiedthatthelampusedfortheview
ofthedocumentistoobrightontheglass,theglasslightcanbeblockedbycoveringpartofthedocumentonthe
glass.Intent2.PWB-HITetc.Informationaboutthecustomercontains.Datarecordedonthecustomer'scomputer
computerandURLaddressesareimportantinformationaboutthecustomer.ThisinformationisarchivedatPWBetc.
Bycar.Becarefulaboutyourservice.(1)TransferthedatatothenewPWBduringthereplacementandensurethatall
dataabouttheoldpartsarecarefullydeletedbeforeremoving.Makesureyoudon'tloseanyimportantinformation
aboutcustomers.(Furtherinformationcanbefoundintheforewordtochapters4and5.(Forcomponentsthathave
beentemporarilyinstalled/removedtosolveproblems,etc.DeletedataintheECmodeetc.)1.1.3MaintenanceReadall
technicalMaterialsthatasystemsread-Matativeread.
2.PerformanceBeforeremovingpartsordisassemblyofthemachine,checkthestatusofthesentence.
3.Installation/settingsafterinstallationorsettingbeforeusingthedevice,checkwhethernonePartsortoolsare
available.4.Replacetheconsumerparts/materialsandmakesurethatthepartsorconsumermaterialsarereplaced

andtherelativepackagingmaterialisreportedtotheServiceCenter.Themethodsforseparatingandtreatingthe
collectedelementsareingeneraltechnicalinformationAvailable.2-027forallmachines.•Neverthrowthedruminto
thefire.Alwayskeepitawayfromfreeflamestoavoidfiresandfire.Alwaysremovethedrumsafterwearingthem
completely.Filloutthenecessaryelementsfortherecyclablepartsandcreateacollection.5.Generalpreventive
measuresOperatordependingonthestateofthemachine.2.
Enterthebailoutmeterdeduction.3.Checkallincorrectcopies,thencheckthedevice.4.Checktheservicelog.1.2.2.
DotheappropriateFIPtoeliminatelevel2[2.Troubleshootingsection].3.
Ifthereisnosuitableitem,removetheproblemaccordingto[7.BSDchapter].4.Checkthequalityofthecopies.
Makenumerouscopiesusingthetestcard(499T00247),thencheckthequalityofthecopytodetermineifthereare
anyproblems.5.Print[ErrorHistoryReport]andcheck[SystemFailureHistory]and[PaperTensionHistory]tolearn
aboutthemachinestatus.(1)Entersystemadministratormode.I.Pressandholdthe[Application/Output]buttonfor4
secondsormoreuntilthisscreenappears.Figure1J0LJ41896II.Usingthekeypad,enterthepasscode[11111]*1(5
digits'1')andpressthe[Start]key.Note:*1:DefaultIII.Thescreennumberisdisplayed.Figure2J0LJ41897(2)Put
thesheetA4SEF,A4LEF,letterSEForLef.(3)Enter"202"intheprogramboxandpressthe[Start]key.(4)Enter"4"
[HistoryReportError]andpressthe[Start]key.(5)Afterprinting,pressthe[sign/display]buttontoenterManager
mode.Note:Ifyouareexchangingcustomerdata,askthecustomerforpermissionbeforeexchanging.6.Improveall
secondaryissues.7.Performfinishingservice.1.2.3.IfyouneedSM,createthefollowing:1.Checkthequalityofthe
copy.Makenumerouscopiesusingthetestcard(499T00247),thencheckthequalityofthecopytodetermineifthere
areanyproblems.2.Print[ErrorHistoryReport]andcheck[SystemFaultHistory]and[PaperTensionHistory]tolearn
moreaboutthemachinestatus."Howtoprint[um]Copysampleswithaserviceregister.1.3.Detailedservicescause
content1.3.1.Firstaction1.Askthecameramachineconditions.•Whatfrequencyandwherethelatestpaperjamsare
copies.2.Pickupthecopyknife.3.Checkallcopiesoftheerrorandinspectthecar.4.Checktheprintsamplesfrom
thepreviousserviceconnectionandintheserviceregister.
1.3.2.Recoveringtheproblem1.Checkthestatusoftheproblemanddifferentiatebetweenlevel1[2.solvingthe
problemsofthedepartment].2.FollowFIPLevel2Issues[2.Disturbancesinthesection].3.Intheabsenceof
applicableelements,solvingproblemsinthelight[7.BSDdepartment].1.3.3.Qualitycheckcopy1.Testscheme(499T
00247),rundifferentcopiesandthencheckthequalityofthecopy.1.3.1.Followthefinaltestlisttocompletethe
requiredfinishingitems.2.
Checkpartsthatrequireperiodiccleaning/replacement(consumablematerials,parts)andprovidealistoffinishing
controls,aperiodofperiodicity/useofspareparts,andcleanandtidy.Afterswitching,makesuretoinsertECmode
anduse[HFSIReading/Cleaning/Cleaning]towithdrawthecorrectmoney.The2012serviceconnectionprocedure
clean,replaceorcleanfoodifnecessary.A:Alwayscleanandtry.*:Alwaysperformbackupserviceinaspecificarea.
Table1.TimeServicesMaintenanceItems1.1PreviousServicesCControlMachineandPathologicalCheck(Check
MachineNoise)1.2ControlQualityTestScheme).2cleanT.itwasdry.•CleantheDADFplatinumglassoptical
cleaningcloth.
5Safetyor¢Makesurethepowercoverisconnectedcorrectly.•Makesurethatthepowercableshavenotbeenlost
andthatnothreadisdetected.•Makesurethatinsufficientextensionlengthisnotused,orthepowercorddoesnot
meetspecificationssuchasstandardmultiplesocket.¢Makesuretheoutletisnolongerpluggedin.
6.1.PostAssistantControlC¢UsingtheTest(CopyQualityControl)(499T00247),makeafewpagesofcopyandthen
checkwhetherthequalitymeetsthespecification.6.2ChangesaftermaintenanceC•Checkforpaperfeedingand
abnormalnoises.(Checktheoperationofthemachine)6.3.(Checkthemeter)1.5Listofperiodicspare
parts/consumableitemsduringmaintenance,checkthenumberofcopiesandremainpoweredbymaterialsandparts
thatrequireperiodiccleaning/replacement.
Cleanthemorreplacethemasnecessary.Thehistorycanbeconfirmedbyprintingtheservicefactororcheckingthe
correctcounter[HFSIRead/Cancel]CE(6.4.2.9HFSIRead/Cancel).ForitemsthatcannotbeinspectedinCEmode,
cleanthemorreplacethematreviewintervals(standardPV).Keepinmindthatyoushouldnotentervideomaterial
suchaspaintandbatteryforalongtime.Note.Cleanplatinumglass499d00194(194d)every10kmwithplatinum
detergent.Table1/HFSICommandDevices[Changecircuitwithoutimage/PLNconnection.Large1roll/powerdelay
changessimultaneously.(PL9.2)2suppliesn.
950-804300,000PV1Power=1.Plateau2/NudgerPowerRollreplaces3inthrow/extend.(PL10.3)3MSIFood
Number950-80250.000PV1Power=1.MSI/MPowerRollFood.7TonerPatone-9,000PV(PL8.1)8Drum
Somerships*1950-807343KCycle75KPV*1@18ppm/80kpv*1@20pmIssue08/2012Service15021/50191-7*1:
ThemaximumnumberofprintsisareferencevalueforA4LEFsizeandsingle-sidedprinting.Somespecialconditions
suchaspapersize,numberofcopiesbeingprinted,etc.maycausesevereimagequalitydeteriorationuntilthedrum
cartridgeisreplaced.ServiceCallProcedure08/2012FirstProblem1.51-8WorkCentre5021/50192.1Introduction
010-327MakingaFuschDevice..................................................................................
......2-172.1.1Howtocorrecterrors.................................................................................2-3010-379FuschGORN
UnitNofreerestartFaultyrestart...............................................2-182.1.2Goaheadandreplacetheerrorcode.........
....................................................................................
............................................................
..............2-182.2ProductFIP2.2.1Level1FIP2.2.1.1Level1FIP......................................................
.............................................................
2-9003-754IPSgeneral.................................................................
2-9003-942Documentsizenotsupported............
.....................................................2-9003-9511VacancypageMax.
O.........
...2-11circle5005-122DadfSimply/1.Halfoftheregion’ssensorisstuttering...........................................2-13005-
123DadfSimplex/1.Pressedsidesensor..............................................2-13005-125/145Regi-sensorturnedoffthe
sensorinJeme/DadRedinturnedofftheinvertedjam...Jemsensor.2-13005-134/139dadfillingtheDADFfilling
sensor,thereturntransmissionsensor/DADFafterblocking.2-14005-135LaturaDadf2Fierceofthesensorbefore
recording.........................................................
2-14005-136Thesensoroftheregiononthesideofthepope2..........................................................2-14005-147
DadfPreRegionsensorwhenblocking.
...................................
.................

.......2-15005-196thereisnosizewithoutsizemixedsize..................
........
.........
...............................2-15005-197Combinationsize......................................................................
....................................2-15005-198/199istoomuchlayer,Jam/sizeistoolarge....................................................2-
15005-210DADFdownloadthefile.................................................................................
2-15005-275/280DadfRamFaw/DadfEepromFAW.......................................................................2-16005-500
DADFerrorwhenloadingFlash........................................................................................2-16005-907/908/913
DADFsensortotheregion/DadfRegi/StaticStaticSensorStaticSensor2-16005-940NaorianDADFfailures.
........................................................................................2-16005-948SSintheinconsistentsizeforthesizemixture.
..............................................
.....................2-16circle10010-311centrumfuseTeamiscompletedfull........................................Downloadthe
Flashprogram.................................................
........2-19016-570.
TheUSBhost'sresponsetotheparsingtaskisunresponsiveness.................................................
2-19016-571.TheUSBhost'sresponsetoprinting.......................................
............
2-19016-742/744Downloadfile/filedownload.ChecksumError................................2-19016-749/799HBPLorXPJL
SyntaxError/DIINSTRUCTIONSINSTRUCTION.......................................2-20016-759Completecopies.
..............................................................................................................2-20MarkerCodeDetectionError016-776
................................................................
2-20Circumference23023-600mainfault(controlpanel'userinterface)..............................................
.....
.................................
......
2-21Circumference24024-910/911/91511/2binbac2/MSIcardmismatch.......................................2-23024-950
/951/954BAC11/BAC2/MSInopaper...................................................2-23024-958/959/960MSI/BAC1/2BAC2
Unbrakedpaperformat............................
.........2-23024-965apngorchosen...................................
...............................................Circulation2-2341041-210/211ERRORSTMNVMOUNTROD/STMNVMO/Z
...........................................Circuit2-2542042-325/614MainEngineWarning/MainEngineErrorCommercial
Rotation........................diagram2-2745045-310Imagepreparationerror...........................................................
................2-29045-313IoTLogicError........................................................
...........................................................2-29circumference61061-321ROSenginefailure...
.......................................................................................................2-31061-325Thesauceisnotafraid.............
........................
..............2-33062-386FULIZATIONAOC............................................................................................
..........2-34062-389AwariaPrzejazduWózka(StronaKońcowaSkanowania).................................
..........................2-34062-396CCDconnectionerror................................................................................2-34
Chain71071-105AreaJamSensor(PowerSupply1).............................................................
...............
...2-35FirstIssue08/2012RapWorkCentre5021/50192-1string72072-102Sersor2onjam......
..............
........................................................2-37072-105Regionalsensorinjam(Food2).....................
.........................................2-37072-210RaisePower2...........................................................................
2-37072-212DamagedsensorfactorSize2........................................................2-37072-215MCU-STM
communicationerror.................................................
...........2-37String75075-135RegeSensorJAM(MSI).....................................................................2-39Chain77
077-101RegoSfcieSfcieSfcieSensor...........
.........
.............
................................................2-41077-103PresentationofthelessonSendsensorFrising(long)....................
...................................................................................................................................................................................
................2-41077-104Deliveryjamacquisitionsensorpositions(short)..........................................
...................................................................................................................................................................................2-
41077-106JamExperienceRegistrationSensor.....................................
..................................................2-41077-129Regionalsensorinjam(waitfortwoimpressionsperpage)....
..............................
.......
................2-42077-212Unabletorestoreplatformmodule....................................................................2-42,077-
300/301/305BayFront2-43091-440Abatterycartridgeon.................................................................................
....................................
................
..................................
....................
............
..............................2-43091-441Drumcartridgeuntiltheend...................................................................2-44
091-914BrumCrumCommunicationFun.............................................................
2-44091-915/916..................2-44117-326DiffinctofthedataoftheNVMsecuritycontroller..
........................................
......2-53Scheme123123-314ConnectionoftheIIPanelfalls...........................
.............................................................................................2-552.2.3.....................................................
..................................................................2-572.2.3.2+5vdcFIP..................................................................
..................
2-572.2.3.3+24VdcPowerFIP..................................................................2-582.2.4;GeneralFIP2.2.4.1.Think

aboutthefailureoftheFIPsensor........................................
......................................................................2-592.2.4.2.............................
....................................................................................................
................................................................................................
..............................2-592.2.4.3Theswitch(normal/open)FIPfailure.......................................................
.....................................................2-602.2.4.4magnet/communicationisnotfragmentsofFIPenergy..........
.....................
.........................2-602.2.4.5.Magnet/clutchontheleftFIPFIP.......................................
....................................................
..............................................................................................................................2-612.2.4.6theenginedoesnot
turnintoFIP.............................................................
........2-612.2.4.7......................................2-622.2.4.8.Map/freestalfmagnetwithoutFIPpowersupply...
.............................
2-622.Sensorerrors.......................................................................................................2-45chain93093-312
rotationofthetonerpowerengine........................................................2-47093-400toneralmostexhausted..............
........................................................................2-47093-406Toneralmostexhausted.................
............................................
..
................2-47093-912Emptytoner...........
.............................................................
..........................................2-47093-956InstallationofthenewCrucylinderFaiche............................................
.........2-47093-959TheinstallationerrorofthenewCrucylinderexceedsthethresholds.................................
..........................2-47chain95095-910withoutadrumcartridge........................................................................
......................................2-49string116116-321controllerlogicalerrors............................................................
..............................................................
.......................2-51116-323Datacontrollererror-nvm.............................................
...........................
2-51116-334SpeedNVMdata......................................................................................................
...........................................2-51116-377IITescapetime.............................................................
..............2-51116-747Unconidallateralconnection...................................................................2-51Corda117
RAPISEEDSTATEINDICATOR08/2012Firstedition2-2WorkCentre5021/50192.1.1Asaresolutionoflevel1
problems:•Thecorrectionoflevel1errors(1level1FIP)isthefirststepinthediagnosisofaproblem.Alevel1FIP
asksifthereisanerrorcodeandothersymptomsoftheproblemandforwardsthemtotheresolutionoflevel2orBSD
problemstosolvetheproblem.Readingoflevel2errors:•Thelevelofcorrectionoflevel2errorsisadiagnostic
procedureAnddotheprocedurecorrectly.Sometimes,iftherearetwoormorecauses,theycannotbeimmediately
identifiedandtheFIPitselfmustberepeated.Inthiscase,useanothersolutionprovidedinthesameFIPprocess.•For
problemsrelatedtothesupplyvoltage,suchasthemachinenotbeinglisted,seethe"OtherFIPErrors"sectionfor
additionaltroubleshooting.•Insomecases,aprocedureforcheckinggeneralelectricalparts(motor,
solenoid/connector,switch,sensor,etc.)canbedisplayedfortroubleshootingandtroubleshooting.Inthesecases,
pleaserefertothegeneralFIPsectionfortroubleshooting.2.1.2Howtoenable/disableerrorcodedisplay.Ifthereisa
problemwiththedeviceontheuserinterfacescreen,anerrororerrorcode(circuitlink)willbedisplayed.Whenan
errorcodeappears,thefollowingoperationcanbeperformedtoswitchtheviewtothecircuitlevelcorrespondingto
thaterrorcode.Tofix,checkthecircuitconnectornumberandruntheappropriateFIP.Howtoproceedtoconnectthe
circuit1.Ifthereisaproblem,theerrorcodewillflash.Figure1J0LJ212012012.
Whentheerrorcodeisdisplayed,holddownthe[CopyIdentity]buttononthecontrolpanel.•Whenthebuttonis
pressed,thecircuitreferencenumberisdisplayedandflashes.Rice.2J0LJ21202OriginalIssue08/2012RapIndicator
Status2.1.1,2.1.2WorkCentre5021/50192-33.Anerrorcodewillappearonthescreenafterthe[copyofidentity
certificate]isissued.2.1.3Theglossaryusesthefollowingterminologyinthesectiondealingwithdisturbedissues.The
valueofthisterminologymustbefullyunderstoodwhenanalyzingtheproblem.StatusIndicatorRAP2.1.2,2.1.3•
FaultCodeThis6-digitcodeisdisplayedwhenproblemsaredetected.•Activation(deactivation)ofthemechanical
pressure(release)oftheswitchinginputorconnectedmechanicalconnection.Blocktoinsertadocumentorsheetof
paperbetweenthetwoendsofthewireusingtheohmicfieldofthetester.
•EntryTest[xxx-xxx]/ExitTest[xxx-xxx]toaccessthecomponenttestasdescribedinChapter6onhowtouseEC
mode.•AnalogMonitor[xxx-xxx]Toopentheanalogmonitor,followtheprocedureinChapter6touseECmode.
•CheckthevoltagelevelTable1Intervalofvoltagelevelfrom+3.3Vcc(h)from+3.2to+3.6Vcc(l))from0.0to
+1.0Vcc+5Vcc(h)from+4.8to+5.4Vcc(l)from0.0to+1.0VCC+24VCC(H)from+23.3to+25.7VCC(l)from
0.0to+3.0VCC-PL4.2SeePL4.2ofthenomenclatureinChapter5.••CH6.2J408/2012AreaInitialVersion2-4
WorkCentre5021/5019Seecircuit6.2AreaJ4inSection7BSD.•REP4.1.3ViewRep4.1.3InChapter4.
•Adj4.1.3SeeAdj4.1.3InChapter4.•Replacethepartiesinorderwhenitisnotpossibletoanalyzethecausesofthe
probleminmoredetail.Replacetheparts.Thepartsthatrequiremorefrequentsubstitutionsormaycauseproblems
arelistedfirst.InitialVersion08/2012WorkCentre5021/50192-5RabStateAdditor2.1.3RapStateIndicator08/2012
InitialVersion2.1.32-6WorkCentreat5021/5019Proc.FIPoperatorfortheproblem.Didtheoperatorusethecar
correctly?
JNExplaintotheoperatorhowtousethecarcorrectly.Performsallworksarchivedinmemory.Turnoffthecarand
putitbackintogear.Istheuserinterfacescreennormal?YN,tosolvetheproblemsrelatedtothe"UserInterface"
screen,see[BSD(CH2.1)]and[2.2.3AnotherFIPbug].Checkthechronologyoferrors.See[6.4.2.1Arresti
Chronology]toviewtheerrorcodeintheuserinterface.Doestheuserinterfacedisplayanerrorcode?Ynsee[Problem
Resolution]intheUserManualandcorrectthefollowingerrors.•Hardwareproblems•Imagequalityproblems•Copy
problems•Printerproblems•Scannerproblems•Networkproblems•Cardjams•DocumentinBoxJ.Click[Stop]in
theinterfaceareaandchangethesettings.003-9511MaximumnumberofpagesBSD-On:-Thenumberofpagestobe
scannedwasexceededduringcopying.Cause/ActionClick[Stop]ontheUIpanelandreducethenumberofpagesin
thedocument.
003-963accesspointsoutsidetheBSD-ONrange:-Runtimeonselectedaccesspoints,documentsize,imagesizeX,
reduce/enlargeratiowashigherthanstandardpapersizeandexcellent.003-754IPSBSD-ONOverload:-IPSprocessing
exceededscanprocessing.Cause/effectcanbeavoidedbysettingtheR/Eratioto99%or101%.Ifthishappensoften,

getadocumentfromtheuserandcontactsupportforhelp.003-942UntrustedBSD-ONdocumentformat:-Untrusted
documentformatdetected.Cause/Action1.Click[Stop]intheuserinterfacearea.2.Checkthedocumentsizegroup
setting.3.Checkthedocumentsize.4.Ifthedocumentformatissupported,DADFmaynotworkproperly.
TochecktheDADF,seethisFIP.•005-196(StuckduetoSSsizemismatchinunmixedformat)•005-948(Stuckdueto
SSsizemismatchblockinginsolublesize)Cause/ActionClick[Stop]ontheUIpanelandchangethesettings.003-972
EPCmemoryfullBSD-ON:-EPCmemoryfullduringcopy.Cause/ActionPrintallimagesthathavebeensuccessfully
scannedbytheDADFsofar,thencopyagaintofindthedocuments(images)thatfailedtobescanned.003-973NG
AutorotateoutsideBSD-ONrange:-Thefollowingconditionsweremetduringcopying.•Rotationrequired.•At
documentreduction/enlargementratioX,theresultingimageislargerthan297mm.Cause/ActionClickthe[Stop]
buttonontheuserinterfaceandchangethereduction/enlargementratio.FirstEdition08/2012RAPStatusScreen003-
500/795,003-951WorkCentre5021/50192-9RAPStatusScreen08/2012InitialEdition003-500/795,002-951
WorkCentreeRAP08/2012Firstedition004-3452-12Worcentre5021/5019005-122DadfSimplexSenzerInitial
Record/1.PageBSD-on:CH5.4•Whenthefirstsheetofpaper(DADF)begins,servetheenginerunning(clockwise)in
theinitialregistrationsensorinone-sidedanddouble-sidedmode,whichdoesnotturnatthespecifiedtime.
•Startingwiththesecondsheetpre-feed(theDadfmotorison(clockwise))inadoublemode,thepreliminary
registrationsensordoesnotturnonthespecifiedtime.005-125/145DADFrecordingsensorlocked/recordingDADF
sensorisdisabled.ReverselockedBSD-on:CH5.5,CH5.4[Dadfrecordingsensor)WhentheDADFpre-recordingsensor
wasturnedoffduringthescan,theDadfrecordingsensordidnotturnoffwithinthespecifiedtime.Cause/ActionCheck
thefollowing:•Transporterrorcausedbyforeignbodiesonthedocumenttrack.•Thesurfaceofthefeedcylinderand
pressurecylinderisfreeofforeignbodies.
•Checkthesurfacewearandpressurerollersurface.•InitialPADFRegistrationSensor(CheckInput[005-206])tonot
workincorrectly.(PL56.14)•DadfFoodClutchescapes(outputmanagement[005-062]).(PL56.7)•Dadfmotor(check
output[005-008])todetectunusualoperation.(PL56.6)•Wearanddamagewheel.Ifyouhavenoproblem,replacethe
DADFcard.(PL56.2)005-123Simplex/Side1blockedDadfrecordingsensor.BSD-on:CH5.5,CH5.4Preliminary
recordingsensorDadfwillnotswitchtopreliminaryrecordingsensoratthespecifiedtime.[TheDadfRecordingSensor
stuckinthereverse]afterthereversemodewasturnedoffinthereversemode,theDadFrecordingsensordidnotturn
offwithinthespecifiedtime.Cause/ActionCheckthefollowing:•Transporterrorcausedbyforeignbodiesonthe
documenttrack.
•Therearenoforeignbodiesonthesurfaceoftheregistrationcylinder,outputcylinderandoutputcylinder.•The
surfaceoftheregistrationcylinder,outputcylinderandoutputcylinderisworn.•DADFrecordingsensor(selectinput
[005-110])malfunction.(PL56.14)•DADFPreliminaryRegistrationSensor(EntranceManagement[005-206])Pre-
cookingsensor(inputtest[005-206])inoperationalerrors.(PL56.14)¢DADFT/ASooling(InitialTest[005-098])in
CorporateBankruptcy.(PL56.7)â€â°DADFEnginePowerPiewsSupply(OutputTest[005-008])foroperationfailure.
(PL56.6)MBERSTaxUnion.Ifnoproblemoccurs,replacetheDADFconductorplate.(PL56.2)005-131/132DADF
returnsensorforconnectionwithDADFreturnsensorforBSD-ONconnection:CH5.5,CH5.4.Rear[RearDADF
Sensor]AftertheRegueDADFsensorwasturnedonduringthescanningprocess,therearfathersensordidnotloadat
thespecifiedhour.Checkingcause/solutions:Mberstransportserrorsduetoforeignbodiesinthedocumentpath.
Originaledition08/2012Viewstaterap005-122,005-125/145WorkCentre5021/50192-13Besuretocheckforwear.•
DADFreturnsensor(entrytest[005-211])forfault.(PL56.10)âALCDADFsensor(inputtest[005-110])foroperational
errors.(PL56.14)â€â€(PL56.6)MBERSTaxUnion.Ifnoproblemoccurs,replacetheDADFconductorplate.)Time
cannotbedeactivated.
[DADFReverseReversalSensor].Duringsimpleandduplexscanning,theDADFreversesensordidnotcomeoutforan
indefiniteamountoftimeaftertheDADFRegisensorwasturnedoff.Checkingcause/solutions:Mberstransportserrors
duetoforeignbodiesinthedocumentpath.•SurfaceIfnoproblemsarefound,replacetheDADFPCB.(PL56.2)005-
135DADF2SidepreregistrationsensorstuckinBSD-ON:CH5.4,CH5.5DADFpowermotorstartsinreversemode,
DADFno-showsensordidnotturnon.allottedtime.
Cause/Action:Checkthefollowing:•Interruptionoftransportationduetoforeignobjectsontheroad.
•Therearenoforeignsubstancesonthesurfaceofthecylinder.•Cylinderexitsurfaceduetowearandvacuum(PL
56.14)•DADFfeedmotor(exittest[005-048])duetoactionfailure.
(PL56.6)•Compressioncylinderincaseoffailure(includingoutletairgapforreliefincaseofmagnetofailures(initial
test[005-072]))).(PL56.7)•Voyageofdevaluationanddamage.Ifnoproblemsarefound,replacetheDADFPCB.(PL
56.2)005-136DADFSONGSENSOR2SENSORLOCKEDINBSD-ON:CH5.5,CH5.4AftertheDaDFpre-recording
sensorwasturnedonundertheinfluence,theDadfregionsensordidnotpassthespecifiedtime.Cause/Action:Check
thefollowing:•Interruptionoftransportationduetoforeignobjectsontheroad.•Exitroller,pickuprollerandsurface
forforeignparticles.•Checkthewearoftheexitroller,rollerandadjustmentroller.•DADFregistersensor(input
control[005-110])duetoactionerror.(PL56.14)•DADFpreregistrationsensor(inputcontrol[005-206])duetoaction
error.(PL56.14)•DADFpowermotor(outputcontrol[005-008])duetoactionerror.(PL56.6)•DADFT/Aclutch(test
output[005-098])duetoactionerror.(PL56.7)•Outputcylinderfailure(includingoutputgapreleasesolenoidfailure
(OutputInspection[005-072])).(PL56.7)•Voyageofdevaluationanddamage.
Ifnoproblemsarefound,replacetheDADFPCB.(PL56.2)StatusdisplayRAP08/2012firstedition005-131/132,005-
1352-14WorkCentre5021/50190Iftheoperationfails.(PL56.14)-Dadfpowersupply(005-048/008](CCW/CW)
accident.(PL56.6)•Failureoutputrole(includingPINblockfailure(exit[005-072]).(PL56.7)•geartripfromwear.If
thereisnoproblem,replaceDadfPWB.(PL56.2)005-196MolomMolosomaMelicMelicMelicBSD-on:CH5.4,CH5.2.
Ithasbeenfoundthat2orthenextpagesaredifferent,whichisnotapplicableto1page(page2ormore)SSislonger
directionlonger).Cause/Action1.
Checkthesizeoftheuserdocument.2.Iftheerrorisnotremoved,checkthefollowing:Causes/Operationtotheuser
explainthatmixeddimensionsarenotsupported.005-198/199Strigtistooshort/toolongjemBSD-on:CH5.4,CH5.2
[stucktooshort85mm,doublesided:110mm).[Stuckfortoolong]discoveredthatthelengthofthedocumentinthe
directionofslowscancorrespondstothespecifications(Simpex:1275mm,doublechapter:480.1mm)ormore.Cause/
ActionCheckthesizeoftheuserdocument.IftheDADFtransportlengthisnotexceeded,check:(PL56.14)°Fatesize
1/2(EntranceCheck[005-221/222])Incaseoffailure.
(PL56.11)Ifthereisnoproblem,replaceDadfPWB.(PL56.2)005-210DADFDownloadDoBSD-on:CH3.1startsIIS
(includingenergyrestoration/sleep),Dadfisfoundinbootmode.•DadfPreAntinesensor(inputtest[005-206])
failure.(PL56.14)°Fatesize1/2(EntranceCheck[005-221/222])Incaseoffailure.(PL56.11)3.Iftheproblemsare
notfound,replaceDadfPWB.(PL56.2)Cause/ActionperformedbyDPapaPwb.(PL56.2)005-305TAFblockopen

BSD-ONCover:CH5.1CH5.1TheDADFswitchcoverwasopenedduringDADF.
•TAK-SENSOR(inputtest[005-211])(PL56.10)3.Ifnoproblem,replacetheDadfPWB.(PL56.2)005-940DADFnot
originalBSD-ON:CH5.1namedthatdocumentwassentbydocument.Restartthedocument/company.Reason/
Operation1.ChecktheDADFpowersupply.2.ChecktheDADFpowerlock(inputinspection[005-212]).(PL56.6)3.If
thereisnoproblem,replacetheDADFcard.(PL56.2)005-500BSD-ONMAEALFlash-MemoryRecordingError:CH3.1
DAFDdidnotflashduringload.Reason/Operation1.Switchoffandsimplediet.2.Iftheproblempersists,replacethe
followinginformationoneatatime:-Dadf(PL56.2)Board-Ess/MCU(PL18.1)005-948Non-complianceSSSSflakes,
nomixedBSD-on-on-on-on:AreaCH544,CCH5.22.2"noshuffle"mode,itwasdetectedthatthesmallerdocument
fromtheDADFwasmovedtowardstheslowscan(SS).Reason/Action1.Checkthesizeoftheusersubmittedbythe
user.2.Iftheerrorisnotcorrected,check:(PL56.14)•Document1/2.Tabletsizesensor(recordtest[005-221/222])
workingerror.(PL56.11)3.Ifthereisnoproblem,replacetheDADFcard.(PL56.2)005-907/908/913DadfPrerere
RegistrationSensor/Dadf/SagnurDadf.Usetheclosedclassificationcoveroropenthefathersensor.Closeto.Reason
/Operation1.Checkthepresenceofthecorrespondingsensor,thepowerfulreturnmaterialmechanism,sensor
contamination,etc.2.Checkthecorrespondingsensorforthepresenceoffailedwork.-Takif-settingsensor(inputtest
[005-206])(PL56.14)-DADFrecordingsensor(inputtest[005-110])(PL56.14)RAP08/2014DisplayMeasurethe
resistancebetweenthespindle1ESS/MCUPWBJ403andcontact2J403.Resistanceisendless?ReplacetheESS/MCU
board.(PL18.1)Checkthiswiringforthepresenceofcliffsofthechainandbadcontacts.•BetweentheESS/MCU
PWBJ403-1andtheheatedcentralthermistoroftheP600-4shaft.•betweentheESS/MCUPWBJ403-2boardandthe
heatedtermistorofthecentralshaftP600-3.Replacetheheat-fasteningunit.(PL7.1)010-312BSD-onamalfunctionof
therearthermistoroftheheat-fasteningnode:CH10.2Discardcircuit(ADSTSvalueequivalenttotheopencircuitof
therearthermistoroftheroller).010-320BSD-onBack:CH10.2,CH10.1foundamalfunctionduetohightemperature
inthecentralthermistor(245degreesCorhigher)ortherearthermistor(270degreesCorhigher).Note.Toeliminate
thismalfunction,firsteliminatethecause,andthensetthevalueofNVM[744-040](overheatingerror)to“0”,andthen
reducethefeed.Therelationshipbetweenthedisplayedvalueandthetermistor,whichfoundahightemperatureerror,
isasfollows:•0:normal•1:theerrorofthecentralthermistor,thehightemperatureofthethermistor.Fouzershaft•
2:TheerrorofthetermistorofthehightemperaturefromthebackoftheFUUZERVALCARE/ACTIVE/ACTIONcheck
thefollowingpoints:¢Centralorrearthermistorforthepresenceoffallingparts,dirtonthesensorandforeignobjects
thatblockthesensor.¢Aheatedrollerforthereleaseandgluingofpaper.•Heatingoftheclipcenteringzone(analog
monitor[010-050])duetothemalfunction.•Heatingoftherearthermistor(analogmonitor[010-051])duetothe
malfunction.•Heatingtherodduetothemalfunction.Iftherearenoproblems,replacethefollowingfirstpart:•Fuse
block(PL7.1)¢LVP(PL18.1)•PWBESS/MCU(PL18.1)procedure.CrossthepowersourceanddisconnecttheP/J600
heatingrollerheaterconnector.MeasuretheresistancebetweentherollofthetermistoroftherearthermistorJ600
PIN-3andJ600PIN-4.Resistanceisendless?
Yes,re-connecttheP/J600connectorandmeasuretheresistance.Onthe.
•Whentheholdtemperatureisturnedon,itdoesnotreachthevaluewithinthespecifiedtime.Cause/ActionCheckthe
followingitems:•Heatingelementisnotworkingproperly.•CommunicationbetweenLVPcommandJ511andP10in
caseofinterruptionincircuitsandpoorcontact.•Centralthermistorincaseoffallingparts,dirtysensorsandforeign
bodiesblockingthesensor.•Heatingofthecylinderforfoldedandgluedpaper.
Firstpublication8/2012Statusstatusindicator010-311,010-320WorkingCentre5021/50192-17.Ifnoproblemsare
found,replacethefollowingpartsinorder:•Fixer(PL7.1)•LVP(PL18.1)•/MCU(PL18.1)010-379Fixcommand
returntimingfailed.Noreadiness.BSD-ON:CH10.2,CH10.1.Thetimerequiredtorestorethehightemperature
readinessstatushasexceededthespecifiedtime.Time.Cause/Action1.Turnoffandonthedevice.2.Turnoffthe
powersourceandcheckthefollowingitems:•Thelockingunitisnotinstalledcorrectly.•Communicationbetween
consolidationcommandP10andLVPSJ511incaseofcircuitbreak,abbreviationandweakcontact.•Connection
betweenP600andPWBJ403ESS/MCUinopencircuit,shortcutandweakcontact.•TheconnectionbetweenESS/MCU
PWBJ401andLVPSJ513isopencircuit,shortcircuitandloosecontact.
•Heatingofthecylinderforfoldedandgluedpaper.3.
Iftheproblempersists,replacethefollowingpartsinorder:·LatchingSyndrome(PL7.1)·LVPS(PL18.1)·ESS/MCU
PWB(PL18.1)010-602BSD.Overcomingcoolingmode-CH10.2tobeprintedbecausethetemperatureinthedevice
hasexceededacertainvalue.Thereason/solutionistowaituntilthetemperatureinthedevicedrops.010-392feet
BSD-ON:CH10.3Fanerror.Whenthelegfailuresignal,whichindicatesfanunevenness,wasmonitoredforacertain
periodoftime,itwasdiscoveredthatthefanhadfailedspecificormoretimesinarow.Cause/Action1.CheckOutside,
frozen,etc.).Cause/Action1.Turnoffandturnonthedeviceagain.(IfthecontentsoftheFlashRomaredamaged,the
devicewillstartoperatinginanemergencybootdownloadmodewhenpoweristurnedon.)(PL18.1)016-501Boot
BootBashBad-onBootError:-TheDownloadDownloadDownloadFilecannotberecorded.Cause/Action1.Turnoff
andturnonthedeviceagain.2.Iftheproblempersists,replacetheESS/MCUPWBplate.;•Thecomputercontrolwas
pausedfor2minutes.•ThedevicedetectedaconnectiontotheUSBdeviceerror.•Unabletosendtheteamtothe
computerasmuchas500ms.
Note:Thiserrorwilldisappearautomatically.(Thisisnotdisplayedintheuserinterfacecontrolpanel)Reason/Action
1.ChecktheUSBcableconnectionbetweenthisdeviceandcomputer.2.Checkyourcomputerstatus(whetheritis
turnedoff,frozen,etc.).016-502UIpanelDownloadBSDonFlashRecorderror:CH2.1Unabletorecorduserinterface
paneltodownloadFlashRomfile.Cause/Action1.Turnoffandturnonthedeviceagain.2.
Iftheproblemremains,changethefollowingparts:·ESS/MCUPWB(PL18.1)·UIPWB(PL1.6)016-570NoAnswer
fromUSBMainBSD-OnWork:CH3.2IfanyoftheseeventsTheremaybeproblemsbyshiftingtothecomputer(USB).
•PCcontrolwaspausedfor5seconds.•ThedevicedetectedaconnectiontotheUSBdeviceerror.•Unabletosend
theteamtothecomputerasmuchas500ms.;Anillegalteamwhoseclientdrivercannotignore.[Printinginstructions
failed]Whenprintingthetask,acertaincombinationofprintingsettings(filesavingsize,papersize,papertray,double
printsettings,outputtray,etc.)cannotbecompleted.NOTE.Inthecaseofcontinuousprinting,thiserroroccurredonly
aftersuccessfulwrittenpaper,immediatelytransmittingthepaperonwhichthecorrespondingimageshouldbe
printed.Reason/action1.Pressthepanel[stop]ui.2.Makesurethattheprintercontrollerisused.3.Makesurethat
specificprintsettingsarecorrect.016-759CopytheentireBSDactivationcounter:-e.Themultifunctionalregime
showed:"Thetotalconnecteduserhasreachedthemaximumnumberofprints."•Thegeneraluserwhohasreached
themaximumnumberofprintsjoined.Reason/action1.Press[Stop]intheuserinterface.2.Entertheusernumber.
016-776ErrorcodeBSD-onCodeCode:-taskcannotbecopiedorprinted.Ifonlythesizespecifiedintheextensionis
expanded,compresseddataofthefinalcodewillnotbefound.Note:Therearecasesbeforethiserrorispreparedfor

thefirsttime[045-310].NOTE.Inthecaseofcontinuousprinting,thiserroroccurredonlyaftersuccessfulwritten
paper,immediatelytransmittingthepaperonwhichthecorrespondingimageshouldbeprinted.Reason/action1.
Conclusion2.Iftheproblemisrepeated,determinewhetheritiscausedbycopyingorprintingofdocuments,andapply
forhelptothesupportservice.ThestatusindicatorRaps08/2012Firstedition016-749/799,016-7762-20Workcentre
5021/5019023-600Errorstorage(Userinterface)included:CH2.1,issupportedfor1minuteormore.Reason/action
makesurethatanyuserinterfacekeyispressedandstored.IntroductionRoleandpressurerollersofappropriate
foreignmaterial.âszugwalzensurface,t/aroll2(subject2),reg.Checktheroleandstressoftherelevanttablet.'Reggs
sensor(entrancetest[071-105])duetomalfunction.(PL15.1)'Regularconnector(outputtest[071-001])dueto
malfunction.(PL15.1)'MSIFeedSelection(ExitTesting)[072-006])duetomalfunction.(MSI)(pl13.3)"BTRfor
contamination,wearandtransportlossduetowearandloss.""Checkdrivegearwearanddamage.
Theuseofpaperdoesnotmatchthespecifications.Ifnoproblemsaredetected,replacetheESS/MCUPWBmodule.
(PL18.1)ESS/MCUPWB(FACH1/MSI)(PL18.1)'STMPWB(Topic2)(Pl10.6)024-958/959/960mSI/FACH2POPER
FormatBSD-on-ENDERGE:-Whenmakingprintorder,selectedentitypapersettingsdifferentfromthepaperformat
specifiedinthecommand/measuretochangethepapersettingsintheselectedobject.024-965APSNGSelectedwith
BSD-EI:-Copysequence,printorderandreferenceorderwithAPSsettings,papersizeandpaperleveling(SEF/LEF)
differentfromsettingsinChapter1andtopic2.sectiononappropriatesettings.024-950/951/9541.
Topic/Subject2/msifrompaperBSD-EI:CH7.2,CH7.3,CH7.4wasrecognizedoneofthefollowingevents:"The
appropriatetopichasnolongerbeensheetofpaper..(IftheFunction1and2oftheitems1and2aredisabled)•
Althoughthedocumentisrecognizedinthesubject,noothersubjectdocumentisattached.(IftheAPSfunction1and2
isenabled)Reason/Solution1.Putthepaperintherelevantslot.)appropriatedivisionmechanism."Violationand
foreignbody.NVM-R/WBSD-ONError:CH3.2[STMNVMnotworking]STMNVMisnotworkingproperly.[STMNVM
Read/WriteError]UnabletoperformSTMNVMRead/Write.
Cause/Measurement1.Turnoffthedeviceandupdate.2.Iftheproblempersists,replacetheSTMboard.(PL10.6)
FirstEdition08/2012StatusIndicatorRaps041-210/211WorkCentre5021/50192-25RapsStatusIndicatorRaps
20/08/2012/MainMotorWarningBSD-ON:CH4.1[MainGearMotorError]MotorRotationwasdetectedasanerror.
Whenthemotordrivebridgesignal(mainactuatormotorfailure)hasbeenobservedwithinthespecifiedtimeinterval
afterthespecifiedtimehaspassedsincethemaindrivemotorhasfailedfivetimesinarow.[WARNINGMOTOR
SWITCH]Anerrorwasdetectedwhilethemaindrivemotorwasrotating.Whenthemotordrivebridgesignal(main
actuatorfailure)wasobservedsometimeafterthemainactuatoractuation,thefailurewasdetectedtwiceinarow.
Procedure:EnterCEmodeandenabletestoutput[042-001](maindrivemotor).Doesthemainenginerotate?Yn
Checkthemaindrivemotorpowersupply(+24VDC,+5VDC).Isthemainpowersourceforthedriveaconventional
powersupply?YnCheckthemaindrivemotorpowersupply.Turnoffthepowerandcheck:•Theconnectionbetween
themaindrivemotorJ202andtheESS/MCUcontrollerboardJ403isnotopen,hasashortcircuitandpoorcontact.•
gearboxonaused,damagedandstoredunit.•mainchargingengine.
Iftheproblemisnotfound,replacethefollowingpartsonebyone:â¢MainDriveMotor(PL3.1)â¢Ess/MCUWiring
Board(PL18.1)Press[stop]andturnoffthepower.ChecktheconnectionbetweenmaindrivemotorJ202-8and
ESS/MCUJ403-5forstopandshortcircuitAccordingtotherestorationcompany.Cause/Action1.Checktheincorrect
connectionoftheUSBcable(local).2.Ifnoproblemisfound,replacetheESS/MCUPWB.(PL18.1)045-313BSD-ON
IoTLogicError:-CASEIoTsoftwareerrorfound.Cause/Action1.Turntheunitonandoff.2.
Correctandstableonlinesoftwareversion.3.Iftheproblempersists,replacetheESS/MCUPCB.)BSDErrorROS-
MOTOR-ON:CH6.4TheROSmotorspeeddidnotreachthestandardrangewithinthespecifiedtime(5s)accordingto
theROSmotor.061-325NoSOSFailBSD-ON:CH6.4AfterdetectingRossmotorready(stablerotation)theSOSrange
wasfound5timesconsecutivelycomparedtothereferencevalue.Cause/ActionCause/Action1.Stoptheutilitya.2.
Checkwhethertherollercartridgeisinstalled.3.ChecktheROSmotorerror(outputtest[061-001]).4.
CheckLD+5VDCLDPWBJ140PIN-8.5.Ifnoproblemsarefound,replacethefollowingpartsonebyone:“ROS
Assembly(PL2.1)¢ESS/MCUPWB(PL18.1)1.Turnthepoweroffandon.2.Checkwhethertherollercartridgeis
installed.3.LeavethepowerontochecktheconnectionbetweenESS/MCUPWBJ410,J411andLDPWBJ140,J160for
opencircuits,shortcircuitsandpoorcontacts.4.Ifnoproblemsarefound,replacethefollowingpartsinorder:¢ROS
Assembly(PL2.1)¢ESS/MCUPWB(PL18.1)FirstService08/2012RAPSStatusDisplay061-321,061-325Workcentre
50921/5012-31RAPS08/2012Statusdisplay061-321,061-3252-32WorkCentre5021/5019062-277DADF-
KommunikationFailBSD-ON:CH3.1PWBandDADFPWB.Cause/Action1.Turntheunitonandoff.2.Provideapower
sourceandchecktheconnectionbetweenWeredetected:•Erroronthemeaningofthecar'slocation.•Thereisno
sensorinputvehicleduringinitiation.•Errorseesthesensoridentificationposition.062-371/380lamprebootfailure/
AGCfailureBSD-on:CH6.3,CH6.1[LampofleanFailure]InadequatePZSlamplighting.(Duringthecorrectionofwhite
gradation/AGCbeforescan)duringtheAGCwasdiscoveredbythelackofbrightnessofthelamp.Inthefirststep,
checkforlightblocksandcheckthatthelamp,lens,mirrorandwhitecorrectiveplatearenotdamagedor
contaminated.Procedure1.Turnonthepowerandturnonthediagram.ChangethevalueofNVM[715-030]to"1"and
perform[NVMWrite].2.Inthecolumn,thecurrentvalueisdisplayedbyanumberof3or4digits.3.Checkthetop1
or2digitsor2lowerdigitswithanothertableandreplacetheappropriateparts.ScreenExample-1111(3-digitscreen):
LEDlampfailureandLEDlampflexibleflatcabledamagedorpoorcontact.(Thefirstdigit"1"of"110"istheupper
digitshowingtheLEDbulb(from"0"to"01"notdisplayed).Thelower2digit"10"showsaflexibleLEDflatcord-Lamp
to.)¢1000(screen4-Kaml:LEDflexibleflatcableisdamagedoritscontactisbad.(Thefirst2digits"10"of"1000"are
theupperdigitsshowingaflexibleflatLEDlamp.Lower2digits"00"indicatethatnothingneedstobeused(noerror).
IitandagainNVM[715-030](clickThe"ChangeSetting"button)Checkthevalue(diagnosticresult).Reason/Action
Check:Pre-RegistrationError(inputcheck[062-212])PL1.3)¢Vagenengine(exitinspection[062)-005/006]
(Scan/Scan/006]Return))tofindamistake.(PL1.4)•Drivestrapandbrakingandabsorptioncord.Transportoperation
formechanicalload.IfnotThisvalueisnotdisplayed-10flexibleflatLEDlampsPL1.54.Flatwire4.
ReplacetheaffectedpartsNVM[715-030]to"1"andthen"WriteNVM".5.Makesurethecurrentvaluecolumnis"0".
6.Iftheproblempersistsaftertheaboveprocedure,check:•CheckwhethertheLEDlight(DC330[062-002])isnot
burnt.(PL1.5).•ChecktheribboncablebetweenIITJ700CERTENandJ420ESS/MCUshipmentsorwithoutcracks,
shortconnectionsandpoorcontacts(especiallythattheribboncableisnotinserted).7.Iftheproblemsarenotfound,
replacetheESS/MCUboard.(PL18.1)062-386AOCerrorBSD-ON:CH6.3AOCoperationdetectedbyCCDoutput
error.Cause/Action1.Turnonthedeviceandenterdiagnosticmode.ChangethevalueofNVM[715-030]to'1'and
then[writeNVM].2.Thecurrentcolumnvaluesindicatethenumberofthreeorfoursizes.3.Checkthetop1or2
digitsor2bottomdigitsandreplacethecorrespondingparts.(Formoreinformationonsampleselectionand