Xiamen Hanin Electronic Technology HM-E300 User manual

Mobile Printer
HM-E300
USER MANUAL
Rev.1.1
Xiamen Hanin Electronic Technology Co.,Ltd.
ADD:
5F, 8#, Aide Airport Industrial Park, Huli District, Xiamen, China
Tel.:
[phone]
Web:
www.hprt.com

Caution Symbol
Never touch the thermal head immediately after the printer has been used. Let the thermal
head cool for a few minutes before touching it.
This symbol is indicate that it is easily damaged. Observe the precautions for handling
electrostatic sensitive devices.
Safety Precautions
To use this product in safety, please follow the precautions given below.
WARNING
If you notice smoke, a strange smell, or a strange sound, turn off the power immediately, and
remove the USB cable and/or battery pack. Then contact the dealer.
If any foreign material (metal scraps, water, or other fluid) enters the printer, immediately turn off
the printer and remove the USB cable and/or battery pack. Then, contact your dealer for advice.
Continued use of the printer could result in a fire.
Never attempt to repair the printer yourself. Also do not disassemble or modify the product. Doing
so could lead to injury, fire, or electric shock.
Do not touch the tear bar.
There is a tear bar inside the paper outlet slot. Neither put your hand in the paper outlet slot while
printing is in progress, or put your hand into the outlet even when printing is not in progress.
The printer cover can be opened when replacing the paper. However, since the tear bar is on the
inside of the printer cover, be careful not to place your face or hands too close to the tear bar.
During and immediately after printing, the area around the thermal head is very hot.Do not touch it,
as you could be burned.
If any battery fluid gets on your skin or clothing, immediately wash the affected area with fresh water.
Otherwise, skin damage may result.
The battery pack may be hot immediately after the product has been used.
Please be sure to read

 Using the Printer
Some semiconductors can be damaged by static electricity.Be sure to turn off the printer when
inserting or removing the battery pack.
Do not drop the printer or hit it against a hard object.
Do not open the printer cover while the printer is printing.
Before you open the printer cover, make sure that printing data is not being sent to the printer.
Do not unplug or plug in a USB cable while the printer is printing or during communication.
Do not touch a USB connector while the printer is printing.
Turn off the printer when you are not using it.
When the printer is used in a low temperature environment, the battery's performance will be
diminished, and the amount of time that you can use the printer for may be reduced.
Do not pull out paper while the printer cover is closed.
The heating element and the driver IC of the thermal head are easily damaged. Do not touch them
with metal objects, sandpaper, etc.
Printing quality may suffer if the thermal head heating element becomes soiled by being touched
with your hands. Do not touch the thermal head heating element.
There is a risk of damage to the driver IC of the thermal head from static electricity.Never directly
touch the IC.
Do not operate the printer if there is moisture on the front surface of the head from condensation,
etc.
Thermal Paper Handling
Only use thermal paper with the designated specifications.The printing quality and working life of
the thermal head cannot be guaranteed if any paper other than that recommended is used. In
particular, if ion concentration of [Na+, K+, Cl-] is high, it may drastically reduce the working life of
the thermal head. Please exercise caution.
Store the thermal paper in a cool, dry, dark location.
Do not rub the thermal paper with a hard object.
Do not leave the thermal paper in contact with plastic film, an eraser, or adhesive tape for a long
period of time.
Do not stack the thermal paper on fresh diazo copies or wet-type copies.
Do not use chemical glue on the thermal paper.
Do not use thermal paper that has been stored for a long period.

Operating Environment for the Printer
Before actually unpacking the printer, remember the following points when doing this.
Do not use the printer in an environment in which it will be subject to strong shaking while it is
printing.
Be careful to ensure that the printer is not exposed to direct sunlight.
The appropriate environment for using the printer is described below.
Temperature: -5°C to 50°C
Humidity: 25% RH to 85% RH (no condensation)
Do not place the printer near a copying machine or other device that produces a strong
electromagnetic field.
Keep the printer sufficiently removed from heaters and other sources of heat.
Use the printer in a clean, low-humidity environment that is free from dust.
Avoid using the printer in high-humidity rooms.

Printer Maintenance
Please perform the following maintenance every 6 months.
Thermal head
Dip a cotton swab in an alcohol solvent (ethanol, methanol, or isopropyl alcohol), and clean the
heating area of the head.
Platen
While turning the platen, use a soft dry cloth to lightly rub the entire surface of the platen and
remove any foreign objects.
Paper storage unit and the surrounding area
Remove any dirt, dust, pieces of paper, etc., from the paper storage unit.
Card reader
Regularly blow air onto the card reader to remove any dust from the card slot.
Using a Magnetic Card
Do not bring magnets near the card, and do not store the card near a device that produces a
magnetic field (such as a mobile phone, speaker, or TV). If you do so, the data on the card may be
deleted.
Do not leave the card in a high-temperature environment (such as the dashboard of a car).If you do
so, the card may bend.
Do not touch the card with dirty or wet hands. Also, do not attach adhesive tape or glue to the card.
Failing to follow the above precautions could cause the card to stop working properly.

Contents
1. Product Overview.......................................................................................................................................1
1.1 Printer & Accessories....................................................................................................................... 2
1.2 Appearance and Components..........................................................................................................3
2. Setup...........................................................................................................................................................4
2.1 Battery Pack......................................................................................................................................4
2.1.1 Inserting into the Printer.......................................................................................................4
2.1.2 Charging the Battery............................................................................................................. 5
2.2 Bluetooth..........................................................................................................................................8
2.3 Loading Paper...................................................................................................................................9
2.4 Menu Settings................................................................................................................................ 12
2.5 Belt Clip.......................................................................................................................................... 17
2.5.1 Install the Belt Clip.............................................................................................................. 17
2.5.2 Using the Belt Clip............................................................................................................... 17
3. Printer Features........................................................................................................................................18
3.1 Control Panel.................................................................................................................................. 18
3.1.1 Button..................................................................................................................................18
3.1.2 Panel Lamp.......................................................................................................................... 19
3.1.3 LCD Indication......................................................................................................................19
3.1.4 Buzzer Description...............................................................................................................20
3.2 Self Test...........................................................................................................................................21
3.2.1 Self Test Procedure..............................................................................................................21
3.2.2 Printing the Bluetooth Device Name and Barcode Information......................................... 21
3.3 Instruction for Standby(Sleep) Mode.............................................................................................22
3.4 Magnetic Card Reader....................................................................................................................23
4. Paper........................................................................................................................................................ 25
4.1 Paper Specification.........................................................................................................................25
4.2 Recommended Paper..................................................................................................................... 25
4.3 Printing Range................................................................................................................................ 25
4.4 Specification of Black Mark............................................................................................................ 26
5. General Specification................................................................................................................................27
6. Detailed Specification...............................................................................................................................30
7. Interface................................................................................................................................................... 31
7.1 USB for Battery Charge...................................................................................................................31
7.2 Bluetooth........................................................................................................................................32
8. Specifications of Accessories....................................................................................................................33
8.1 Battery Pack....................................................................................................................................33

8.2 Belt Clip.......................................................................................................................................... 33
9. Troubleshooting Procedure......................................................................................................................34
9.1 Troubleshooting Guide................................................................................................................... 35
9.1.1 Power Supply Failure...........................................................................................................35
9.1.2 Printing Failure.................................................................................................................... 35
9.1.3 Faulty Sensor....................................................................................................................... 36
9.1.4 Paper Feed Failure...............................................................................................................36
9.1.5 Error Message(Printer Status indication on the LCD)......................................................... 37

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1. Product Overview
This printer is perfect for mobile banking systems, retail, POS (point of sale) terminals and other forms
of mobile computing.
The characteristics of this printer are listed below:
•Pocket size (106.2x139.1x61.9mm)
•Extremely light and mobile (400g including Battery pack)
•Very silent printing thru direct thermal printing method
•Print speed max.70mm/s
•Support Bluetooth Ver3.0/4.0[BLE] Dual Mode
•Support Secure Magnetic Stripe Reader <Model with Card Reader>
*AES or 3DES encryption
*DUKPT Key Management
•Support Graphic LCD(128x64 dots) with Blue Backlight
•Belt Clip as a standard accessory
•Support text and graphic printing
•easy to load paper
•A printer cover that can be opened with the touch of a button
•Printer cover open sensor, Paper-out sensor, Black mark sensor, Label gap detection

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1.1 Printer & Accessories
The printer is packaged with the following accessories.
If any of these accessories is broken or missing, please contact the dealer that you bought the product.
Note:
1) The AC adapter vary by local or region.
2) The packing materials are actually dependent on the order.

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1.2 Appearance and Components

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2. Setup
2.1 Battery Pack
2.1.1 Inserting into the Printer
1. Make sure that the printer has been turned off before you insert or remove the battery pack.
2. Insert the battery pack into the back of the printer as in the figure shown below, following the
direction of the arrow. Press down on the battery pack until the hooks click into place.
3. To remove the battery back, pull back the hook, and use the opposite procedure from the one you
used to insert the battery pack.

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2.1.2 Charging the Battery
Insert the battery pack into the printer to charge it.
Plug in socket with USB charging.
When battery pack runs out of power, the battery icon will flash. It powers off automatically when
continues printing. If you want to go on, please charge it.
Battery charging
POWER lamp will always flash in green color and goes off when fully charged.
Notes about the Battery Pack
General Battery Characteristics
The battery is a consumable and its performance over time gradually decreases.
While not in use, the battery will slowly discharge itself.
Prepare a battery pack that has been charged relatively recently (1 to 2 days earlier).
To ensure that the battery lasts for a long time, we recommend that you turn off the printer
whenever possible.
When used at low temperatures, battery performance will temporarily decline. Be sure to have a
fully-charged spare battery standing by if the printer will operate in a cold environment.

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Charging the Battery Pack
The battery pack can be charged at ambient temperatures between 0 and 40°C.
The time required to charge the battery pack varies depending on the voltage and the ambient
temperature.
Normally, it takes 3 to 4 hours to charge the battery pack.
It will take longer to charge the battery pack if you print while charging the battery pack.
Do not remove the battery pack while it is being charged.
Fully charge the battery prior to using the printer. Otherwise, the performance of the battery may
be affected.
There is no need to completely discharge or use up a rechargeable Lithium-ion battery before
recharge it.
It is normal for the battery pack to be hot after it has finished charging or been used.
Notes about Using the Battery Pack
Only use a designated battery pack.
Only use the designated battery charging method.
You cannot use a USB cable other than the designated USB cable.
Do not throw the battery into a fire, place it near a flame or heating device, or leave it in a hot
environment (under direct sunlight, in a car, etc.).
Do not use a battery pack that has been dropped or subjected to a shock in some other way.
Do not disassemble or modify the battery pack.
Do not short the terminals of the battery pack or get it wet.
Do not place the battery pack in a bag with a small metal object (such as a key).
If any battery fluid gets on your skin or clothing, immediately wash the affected area with fresh
water. Otherwise, skin damage may result.
Notes about Storing the Battery Pack
If you do not intend to use the battery pack for a long time, be sure to remove it from the printer.
Keep the battery out of the reach of children. In addition, be careful that children do not remove
the battery.
Store the battery pack in a cool place.
* We recommend that you store the battery pack in a dry area with an ambient temperature of 15
to 25 ℃.
* Avoid storing the battery in locations with high or extremely low temperatures.

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Battery Disposal and Recycling
A battery pack is used to power this device. Since the disposal process of batteries varies from country
to country, refer to the appropriate measures mandating the disposal method of the country in which
this device is used.
If the battery pack is not in use for a long time, please remove it after fully charged. And it should be
recharged every 3 months.
When power is low,battery should be charged in time. If the printer automatically power down because
of low power, be sure to charge the battery in 15 days. Otherwise, it will cause permanent damage to
the battery.

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2.2 Bluetooth
1. Press and hold MODE button for approx. 2 seconds, and printer is turned on.
Then, it is ready to pair with another Bluetooth device.
2. If necessary, enter the following information into the terminal that you are using.
PIN: 1234 (default)
Device name: “HM-E300-XXXXX”(default)
(XXXXX is the last digits of the Product Serial Number)
Notes:
1.HM-E300 has two Bluetooth modes:
a) One is Bluetooth Ver3.0 with PIN for Android or Windows system. PIN and Device name can be
changed through Star Utility. To obtain this utility, please contact with your dealer.
b) Another is Bluetooth 4.0(BLE) without PIN for iOS system.
2.HM-E300 changes the Bluetooth mode automatically by host system.
3.Pairing sets one by one in order, otherwise it can‘t figure out which one succeeds in pairing.

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2.3 Loading Paper
Refer to Section 4 “Paper” (p. 25), to select roll paper that conforms to the specifications.
1) Press the cover open button to open the paper cover.
2) Load the roll paper in the orientation shown in the figure below.

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3) Pull the end of the roll straight toward you. Then press down on both sides of the printer cover to
close it firmly.When you close the printer cover, make sure that it is closed on both sides.
4) Use the tear bar to cut the extra paper.
CAUTION
When ERROR lamp is flashing, please make sure the cover is closed correctly. If it’s not, open the
cover and close it correctly.
When the paper is jammed, be sure to open the printer cover before removing the jammed paper.
Do not under any circumstances try to pull out the jammed paper forcefully while the printer cover
is closed, doing so may damage parts of the printer.

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Caution Symbol
Never touch the thermal head immediately after the printer has been used.
Also, even when the thermal head is not hot, do not touch it, because static electricity
can damage the devices inside the thermal head.
WARNING
1) Do not touch the tear bar.
•There is a tear bar inside the paper outlet slot. You could neither put your hand in the paper
outlet slot while printing is in progress nor put your hand into the outlet even when printing is not
in progress.
•The paper cover can be opened when replacing the paper, be careful not to place your face or
hands too close to the tear bar.
2) During and immediately after printing, the area around the thermal head is very hot. Do not touch
it, as you could be burned.

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2.4 Menu Settings
Change the Menu settings by following operations. (Refer to P16 “Menu Setting Table”)
1. Press and hold the MODE button for approx. 2 seconds, and printer is turned on.
2. Press and hold both the MODE & FEED. Release the buttons after printer displays “Enter Menu
Mode”, then you can configure the settings.
3. To switch the Menu and option parameter , or return to the previous menu, press MODE button.
4. To move the cursor(“_”), entry the printer mode, or confirm the new setting, press FEED button.
CAUTION
Before changing the menu setting, make sure that the communication with a host device is
disconnected.
When the printer is under the Bluetooth communication with a host device, it cannot enter the Menu
Settings mode.

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Example
When you want to change the settings of the printer mode as shown below,
Item
Factory Setting
Configuration Example
1 Density
0(Medium)
1(Low)
2 Standby Time
0060(Sec)
0080(Sec)
3 Auto Off Time
0120(Min)
1120(Min)
4 Paper Type
0(Receipt)
2(BM(2inch))
5 Language
0(EN)
1(CH)
6 Factory Reset
0(N)
1(Y)
Press and hold the MODE & FEED buttons for 5 seconds.
→You will see present “Enter Menu Mode” in the LCD.
Press the MODE button once to switch the menu item.
Display: 1 Self Test →2 System Setting
→Press and hold the FEED button for 2 seconds to get into the menu.
Display:
1 Density
2 Standby Time
3 Auto Off Time
4 Paper Type
5 Language
6 Factory Reset
7 Prior Menu
Press MODE button to switch the menu item, then press the FEED button once to enter the menu.
→Press the FEED button once to get into the Density menu.
Display:
Density:
0-Low 1-Medium
2-High 1
3-Special
→Press the MODE button once to input the number 1, then press and hold FEED button to confirm the
new setting and return to the previous menu.
1(Medium) →2(High)
Please use at a room temperature if you want to set the density to ‘3 Special’.
Some type of the paper are not suitable for use in low temperature environment.

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Press the MODE button once to switch the menu item--Standby Time.
→Press the FEED button once to get into the menu.
Display:
Standby Time:
[0010-9999(Sec)]
0060
→Press the FEED button twice to move cursor(“-”), then press the MODE button twice to input the
number: 8, finally press and hold FEED button to confirm the new setting and return to the previous
menu.
(The standby time has set to 80 seconds)
0060(Sec) →0080(Sec)
When set the parameter to 0000, the standby time becomes invalid.
If set the parameter to 0001~ 0009, it will return to the previous setting, so do not set it.
Press the MODE button twice to switch the menu item--Auto Off Time.
→Press the FEED button once to get into the menu.
Display:
Auto Off Time:
[0000-9999(Min)]
0120
→Press the MODE button once to input the number on : 1, then press and hold FEED button to confirm
the new setting and return to previous menu.
(The power off time has set to 1120 minutes)
0120(Min) →1120(Min)
When set the parameter to 0000, the power off time becomes invalid.
Press the MODE button 3 times to switch the menu item--Paper Type.
→Press the FEED button once to get into the menu.
Display:
0-Receipt
1-Label
2-BM(2inch) 0
3-BM(3inch)
→Press the MODE button twice to input the number:2, then press and hold FEED button to confirm the
new setting and return to the previous menu.
(The paper type has set to BM(Center B))
0(Receipt) →2(BM(2inch))