Xiamen Hanin Electronic Technology HPRT PPTII-B User manual

Desktop POS Printer
PPTII-B
Service Manual
Xiamen Hanin Electronic Technology Co.,Ltd.
ADD:
Room 305A, Angye Building, Pioneering Park,
Torch High-tech Zone, Xiamen, China 361009
Tel:
[phone]
Fax:
[phone]
Web:
www.hprt.com

PPTII-B Service Manual
Rev 1.0 www.hprt.com
CONTENTS
Statement.................................................................................................................... 1
Getting started............................................................................................................ 2
Caution Symbol........................................................................................................... 3
Safety Precautions.......................................................................................................3
Chapter 1 Specifications............................................................................................. 4
1.1 General specification.................................................................................... 4
1.2 Dimensions....................................................................................................6
1.3 Appearance................................................................................................... 7
1.4 Basic Operation............................................................................................. 9
Chapter 2 Disassembly..............................................................................................11
2.1 Removing the Lower Plate..........................................................................12
2.2 Removing the Control Board...................................................................... 13
2.3 Removing the Mechanism Assembly......................................................... 13
2.4 Removing the Platen Assembly.................................................................. 14
Chapter 3 Parts List................................................................................................... 15
3.1 Overall Exploded View................................................................................ 15
3.2 Parts List...................................................................................................... 16
Chapter 4 Troubleshooting guide............................................................................. 18
4.1 Printer Not Working....................................................................................18
4.2 LED Indicator on the Control Panel............................................................ 18
4.3 Troubles during Printing............................................................................. 18

PPTII-B Service Manual
Rev 1.0 www.hprt.com
1
Statement
This manual content may be altered without permission, and Xiamen Hanin
Electronic Technology Co., Ltd. reserves the rights to make changes without notice
in technology, spare parts, hardware and software of the products. If more
information is needed about the products, please contact Xiamen Hanin Electronic
Technology Co., Ltd. Without any written permission from the company, any
section of this manual is prohibited to be copied or transferred in any form.
Copyright
This manual is printed in 2016, the copyright belongs to Xiamen Hanin Electronic
Technology Co. Ltd.
Printed in China
1.0 Version

PPTII-B Service Manual
Rev. 1.0 www.hprt.com
2
Getting started
This manual describes the printer PPTII-B.
It is designed for use as a reference for periodic inspections and maintenance
procedure to be executed by service personnel. It is not intended for the general
user. Users of this manual should have a basic knowledge and understanding of
the English language.
This manual is divided into the following sections:
CHAPTER 1 Specifications
CHAPTER 2 Disassembly
CHAPTER 3 Parts list
CHAPTER 4 Troubleshooting guide
Note the following precautions during work.
Note:
Always wear safety gloves to prevent an injury as well as to prevent rust
developing on the device.
Never start a service when your hands are wet.This will prevent an electric
shock as well as rust developing on the device.
Always wear a wristband to prevent a damage by electrostatic discharge.
Important Information

PPTII-B Service Manual
Rev. 1.0 www.hprt.com
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Caution Symbol
This symbol is placed near the thermal head to indicate that it may be hot.
Never touch the thermal head immediately after the printer has been
used.
This must be complied with in order to avoid any damage to the human
body and to the equipment.
Safety Precautions
To use this product in safety, please follow the precautions given below.
1) Place the printer on a solid and even base so that it cannot fall.
2) Leave enough space around printer for operation and maintenance.
3) Keep all liquids away from the printer.
4) Do not expose the printer to high temperatures, direct sunlight or dust.
5) Protect the printer from shock, impact and vibration.
6) Ensure the printer is connected to a socket with the correct mains voltage.
7) Switch off the printer power supply when won’t use it for a long time.
8) To ensure the printing quality and reliability, suggest use the recommended
paper or the same quality paper.
9) Pls switch off the power supply when connect/disconnect all the ports or it
will cause damage to the printer control circuit.
10) Never carry out maintenance or repair work yourself. Always contact a
qualified service technician.
11) Keep this Service Manual in a place which is easily accessible at all times.

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Rev. 1.0 www.hprt.com
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Chapter 1 Specifications
1.1 General specification
Table 1 General Specifications
(1/2)
Items
Parameter
Printing
Printing method
Thermal line printing
Resolution
203dpi
Printing width
48mm
Printing speed
100mm/s
Interface(optional)
RS232/USB/Cash drawer/Ethernet/Parallel
(It depends on the different model)
Page mode
Nonsupport
Memory
RAM
20K Byte
Flash
2M Byte
Character
Chinese
GBK16x16, 24x24dots
Alphanumeric
ASCⅡ8×16,12×24dots
User-defined
Yes
Codepage
[PC437 (USA: Standard Europe)],[Katakana],[PC850
(Multilingual)],[PC860(Portuguese)],[PC863(Canadia
n-French)],[PC865(Nordic)],[PC857(Turkish)],[PC737(
Greek)],[ISO8859-7(Greek)],[WPC1252][PC866(Cyrilli
c#2)],[PC85(Latin2)],[PC858(Euro)],[KU42],[TIS11(Th
ai)],[TIS18(Thai)],[PC720],[WPC775],[PC855(Cyrillic)]
,[PC862(Hebrew)],[PC864(Arabic)],[ISO8859-2(Latin2
)],[ISO8859-15(Latin9)],[WPC1250],[WPC1251(Cyrilli
c)],[WPC1253],[WPC1254],[WPC1255],[WPC1256],[
WPC1257],[WPC1258],[MIK(Cyrillic/Bulgarian)],[CP7
55(EastEuropeLatvian2)],[Iran],[IranII],[Latvian],[ISO-
8859-1(WestEurope)],[ISO-8859-3(Latin3)],[ISO-885
9-4(Baltic)],[ISO-8859-5(Cyrillic)],[ISO-8859-6(Arabic)
],[ISO-8859-8(Hebrew)],[ISO-8859-9(Turkish)],[PC85
6]
Barcode
1D
UPC-A,UPC-E,EAN8,EAN13,CODE39,ITF,CODEBAR,CO
DE128,CODE93
Detection
Sensors
Paper out detection

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Table 1 General Specifications(Continued)
(2/2)
Items
Parameter
LED
indicator
Power indicator
Green
Status indicator
Red
Power supply
Input
12V 2A( External power adapter)
Paper loading
Paper type
Thermal paper
Paper width
58mm
Paper thickness
0.25mm Max.
Paper roll diameter
83mm Max OD
Paper loading
Easy loading
Recommended
paper
FD210,PD150R,PD160R
(OJI Paper CO.,LTD.)
Command
ESC/POS
Physical
characteristics
Working condition
0～40℃/20～85%RH
Storage condition
-20～70℃/5～95%RH
Dimension
196(L)*114(W)*124.5(H)mm
Weight
930g (without paper roll)
Reliability
TPH
150km
NOTE:
Pls. use the recommended thermal paper or same quality paper, otherwise it will
influence the printing quality and decrease the thermal printer head life.

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1.2 Dimensions

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1.3 Appearance
Front
Insight

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Rear
Indicator
Color
Description
Power
Green
Power is normal
Error
Red
Wrong condition

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1.4 Basic Operation

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Chapter 2 Disassembly
This chapter explains disassembly and reassembly of the printer.
Note the following precautions during disassembly and reassembly.
1)Remove the power adapter before servicing to avoid the risk of damaging the
electric device.
2)Always wear safety gloves to prevent an injury as well as to prevent rust
developing on the device.
3)Never start a service when your hands are wet.This will prevent an electric
shock as well as rust developing on the device.
4)Always wear a wristband to prevent a damage by electrostatic discharge.
5)Assembly is the reverse of disassembly unless otherwise specified.

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2.1 Removing the Lower Plate
1.Using a screwdriver, remove the four screws 3.0*8.0.
2.Remove the lower plate from printer.
3.Using a screwdriver, remove two screws bolt 3.0*20.0 and four earth screws.
4.Then remove the clump weight.

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2.2 Removing the Control Board
1.Using a screwdriver, remove the three screws 3.0*8.0PBHO.
2.Remove the control board.
2.3 Removing the Mechanism Assembly
1.Using a screwdriver, remove the four screws 3.0*8.0PBHO to disassemble
mechanism assembly.
2.Disassemble the mechanism assembly as shown below.

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2.4 Removing the Platen Assembly
1.Using a screwdriver, remove the two screws 2.5*4.0BCTTHNi and two screw
2.5*8.0 to disassemble the platen assembly from printer cover.
2.Disassemble the platen assembly as shown below.

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Chapter 3 Parts List
3.1 Overall Exploded View

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3.2 Parts List
Table 3-2 Parts list
(1/2)
No.
Name
Qty
Note
1
Printer cover
1
2
Spring
1
3
Right cover open lever
1
4
Screw2.5*4.0BCTTHNi
2
Lock cover open lever
5
Paper hold roller
1
6
Button coating
1
7
Side cover
1
8
Spring
2
9
Control board
1
10
Screw3.0*8.0PBHO
3
Lock control board
11
FPC
1
12
TPH
1
13
Left support
1
14
Cover shaft
1
15
Button board
1
16
Mechanism support
1
17
Lower plate
1
18
Clump weight
2
19
Screw3.0*8.0PWMHNI
4
Lock lower plate assembly
20
Screw bolt3.0*20.0
2
Lock clump weight
21
NutM3
2
22
Foot pad
4
23
Middle support
1
24
Screw3.0*8.0PBHO
4
Lock mechanism
25
Motor
1
26
Right support
1
27
Screw1.7*3.0PMHZn
2
Lock motor
28
Screw2.6*5.0PBHO
3
Lock support
29
Gear4-2
1
30
Gear3-2
1

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Table 3-2 Parts list(Continued)
(2/2)
No.
Name
Qty
Note
31
Gear2-2
1
32
Screw1.6*4.0PCTTHO
3
Lock supports3pcs
33
Screw1.6*4.0PCTTHO
2
Fix spring2pcs
34
Tear bar
1
35
Screw1.6*4.0PCTTHO
2
Lock tear bar 2pcs
36
Rocker switch
1
37
LOGO label
2
38
Short shaft sleeve
1
39
Long shaft sleeve
1
40
Gear1-2
1
41
Gasket
1
42
Platen
1
43
Screw2.5*8.0
2
Lock platen support
44
Platen support
1
45
Left cover open lever
1
46
hook
1

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Chapter 4 Troubleshooting guide
Your printer is very reliable, but occasionally problems may occur. This chapter
provides information on some common problems you may encounter and how to
solve them. If you encounter problems that you can not resolve, contact your
dealer for assistance.
4.1 Printer Not Working
Problem description
Probable reason
Solution
Power indicator is off, printer
not working
Printer no power
Connecting the power supply
Printer not on
Turn on the printer
Circuit board damaged
Contact with the dealer for
assistance
4.2 LED Indicator on the Control Panel
Problem description
Probable reason
Solution
Error indicator is on
Paper end
Change the paper roll
Out of paper
Change the paper roll
Top cover is opened
Close the top cover
Error indicator is flashing
Out of the voltage range
Print in the voltage range
Out of the temperature range
Print in the temperature range
4.3 Troubles during Printing
Problem description
Probable reason
Solution
Colored stripe in the paper
Paper near end
Change the paper roll
Blurred printing or abnormal
Unqualified roll paper
Use recommended thermal
paper roll
Dirty thermal head or print
platen
Clean the thermal head or
print platen with alcohol
Low print density
Increase the print density
level