Yealink Telkom W52P User manual

ImpactConnect Hosted PBX
Yealink W52P User Guide

Table of Contents
2
Table of Contents
Getting Started ..................................................
Packaging Contents ..............................................................................
Connecting the W52P Base Station .....................................................
Setting up the W52P Handset ..............................................................
Setting up the Charger Cradle ............................................................
Charging the Handset ..........................................................................
Overview ............................................................
Base Station Description .......................................................................
Handset Description .............................................................................
Displaying Information on LCD Screen ...............................................
Icon Instructions .....................................................................................
Call Features ......................................................
Placing Calls ...........................................................................................
Placing Internal Calls ..............................................................................................
Placing External Calls .............................................................................................
Answering Calls .....................................................................................
Ending Calls ...........................................................................................
Redialing Calls .......................................................................................
Call Mute ................................................................................................
Call Hold/Resume ..................................................................................
Call Waiting ............................................................................................
Do Not Disturb (DND) ............................................................................
Call Forward ..........................................................................................
Call Transfer ...........................................................................................
Conference Call ....................................................................................
Anonymous Call Rejection ....................................................................
Voicemail ................................................................................................
Basic Operations ...............................................
Handset Registration ............................................................................
Basic Network Settings .........................................................................
Checking System Status .......................................................................
Checking Line Status .............................................................................
Turning Handset On/Off ........................................................................
Adjusting Ringer Volume ......................................................................
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Locking/Unlocking Keypad ...................................................................
Locating a Handset ...............................................................................
Switching Silent Mode On/Off .............................................................
Menu Guidance ....................................................................................
Main Menu ..............................................................................................................
Submenu ..................................................................................................................
Returning to Idle Screen .........................................................................................
Phone Settings ...................................................
Handset Name ......................................................................................
Language ...............................................................................................
Ring Tones ..............................................................................................
Advisory Tones ......................................................................................
Backlight .................................................................................................
Screen Saver ..........................................................................................
Color Schemes .......................................................................................
Keypad Light ..........................................................................................
Date and Time .......................................................................................
Shortcuts ................................................................................................
Contact Management ..........................................................................
Local Directory .........................................................................................................
Using Alphanumeric Keys .......................................................................................
Adding Contacts .....................................................................................................
Editing Contacts ......................................................................................................
Deleting Contacts ....................................................................................................
Searching for Contacts ...........................................................................................
Placing a Call from Local Directory .......................................................................
Blacklist ....................................................................................................................
Remote Phonebook .................................................................................................
Call History Management ...................................................................
Emergency Numbers ............................................................................
Outgoing Lines ......................................................................................
Incoming Lines .......................................................................................
Speed Dial .............................................................................................
Assigning a Speed Dial Number .........................................................
Deleting a Speed Dial Number ...........................................................
Placing a Call Using Speed Dial Key ..................................................
Auto Answer ..........................................................................................
Auto Intercom ........................................................................................
Handset Reset .......................................................................................
Base Reset ..............................................................................................
Eco Mode + ...........................................................................................
Eco Mode ...............................................................................................
Repeater Mode .....................................................................................
Troubleshooting .................................................
Appendix ............................................................

Getting Started ..................................................
Packaging Contents ..............................................................................
Connecting the W52P Base Station .....................................................
Setting up the W52P Handset ..............................................................
Setting up the Charger Cradle ............................................................
Charging the Handset ..........................................................................
Overview ............................................................
Base Station Description .......................................................................
Handset Description .............................................................................
Displaying Information on LCD Screen ...............................................
Icon Instructions .....................................................................................
Call Features ......................................................
Placing Calls ...........................................................................................
Placing Internal Calls ..............................................................................................
Placing External Calls .............................................................................................
Answering Calls .....................................................................................
Ending Calls ...........................................................................................
Redialing Calls .......................................................................................
Call Mute ................................................................................................
Call Hold/Resume ..................................................................................
Call Waiting ............................................................................................
Do Not Disturb (DND) ............................................................................
Call Forward ..........................................................................................
Call Transfer ...........................................................................................
Conference Call ....................................................................................
Anonymous Call Rejection ....................................................................
Voicemail ................................................................................................
Basic Operations ...............................................
Handset Registration ............................................................................
Basic Network Settings .........................................................................
Checking System Status .......................................................................
Checking Line Status .............................................................................
Turning Handset On/Off ........................................................................
Adjusting Ringer Volume ......................................................................
Table of Contents
Locking/Unlocking Keypad ...................................................................
Locating a Handset ...............................................................................
Switching Silent Mode On/Off .............................................................
Menu Guidance ....................................................................................
Main Menu ..............................................................................................................
Submenu ..................................................................................................................
Returning to Idle Screen .........................................................................................
Phone Settings ...................................................
Handset Name ......................................................................................
Language ...............................................................................................
Ring Tones ..............................................................................................
Advisory Tones ......................................................................................
Backlight .................................................................................................
Screen Saver ..........................................................................................
Color Schemes .......................................................................................
Keypad Light ..........................................................................................
Notification Light ....................................................................................
Date and Time .......................................................................................
Shortcuts ................................................................................................
Contact Management ..........................................................................
Local Directory .........................................................................................................
Using Alphanumeric Keys .......................................................................................
Adding Contacts .....................................................................................................
Editing Contacts ......................................................................................................
Deleting Contacts ....................................................................................................
Searching for Contacts ...........................................................................................
Placing a Call from Local Directory .......................................................................
Blacklist ....................................................................................................................
Remote Phonebook .................................................................................................
Call History Management ...................................................................
Emergency Numbers ............................................................................
Outgoing Lines ......................................................................................
Incoming Lines .......................................................................................
Speed Dial .............................................................................................
Assigning a Speed Dial Number .........................................................
Deleting a Speed Dial Number ...........................................................
Placing a Call Using Speed Dial Key ..................................................
Auto Answer ..........................................................................................
Auto Intercom ........................................................................................
Handset Reset .......................................................................................
Base Reset ..............................................................................................
Eco Mode + ...........................................................................................
Eco Mode ...............................................................................................
Repeater Mode .....................................................................................
Troubleshooting .................................................
Appendix ............................................................
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51

Getting Started ..................................................
Packaging Contents ..............................................................................
Connecting the W52P Base Station .....................................................
Setting up the W52P Handset ..............................................................
Setting up the Charger Cradle ............................................................
Charging the Handset ..........................................................................
Overview ............................................................
Base Station Description .......................................................................
Handset Description .............................................................................
Displaying Information on LCD Screen ...............................................
Icon Instructions .....................................................................................
Call Features ......................................................
Placing Calls ...........................................................................................
Placing Internal Calls ..............................................................................................
Placing External Calls .............................................................................................
Answering Calls .....................................................................................
Ending Calls ...........................................................................................
Redialing Calls .......................................................................................
Call Mute ................................................................................................
Call Hold/Resume ..................................................................................
Call Waiting ............................................................................................
Do Not Disturb (DND) ............................................................................
Call Forward ..........................................................................................
Call Transfer ...........................................................................................
Conference Call ....................................................................................
Anonymous Call Rejection ....................................................................
Voicemail ................................................................................................
Basic Operations ...............................................
Handset Registration ............................................................................
Basic Network Settings .........................................................................
Checking System Status .......................................................................
Checking Line Status .............................................................................
Turning Handset On/Off ........................................................................
Adjusting Ringer Volume ......................................................................
Locking/Unlocking Keypad ...................................................................
Locating a Handset ...............................................................................
Switching Silent Mode On/Off .............................................................
Menu Guidance ....................................................................................
Main Menu ..............................................................................................................
Submenu ..................................................................................................................
Returning to Idle Screen .........................................................................................
Phone Settings ...................................................
Handset Name ......................................................................................
Language ...............................................................................................
Ring Tones ..............................................................................................
Advisory Tones ......................................................................................
Backlight .................................................................................................
Screen Saver ..........................................................................................
Color Schemes .......................................................................................
Keypad Light ..........................................................................................
Date and Time .......................................................................................
Shortcuts ................................................................................................
Contact Management ..........................................................................
Local Directory .........................................................................................................
Using Alphanumeric Keys .......................................................................................
Adding Contacts .....................................................................................................
Editing Contacts ......................................................................................................
Deleting Contacts ....................................................................................................
Searching for Contacts ...........................................................................................
Placing a Call from Local Directory .......................................................................
Blacklist ....................................................................................................................
Remote Phonebook .................................................................................................
Call History Management ...................................................................
Emergency Numbers ............................................................................
Outgoing Lines ......................................................................................
Incoming Lines .......................................................................................
Speed Dial .............................................................................................
Assigning a Speed Dial Number .........................................................
Deleting a Speed Dial Number ...........................................................
Placing a Call Using Speed Dial Key ..................................................
Auto Answer ..........................................................................................
Auto Intercom ........................................................................................
Handset Reset .......................................................................................
Table of Contents
4
Base Reset ..............................................................................................
Eco Mode + ...........................................................................................
Eco Mode ...............................................................................................
Repeater Mode .....................................................................................
Troubleshooting .................................................
Appendix ............................................................
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Getting Started
This chapter provides basic installation instructions and information for obtaining the
best performance with the W52P IP DECT phone. The topics include:
•Packaging Contents
•Connecting the W52P Base Station
•Setting up the W52P/W52H Handset
•Setting up the Charger Cradle
•Charging the Handset
If you require additional information or assistance with your new phone, contact your
system administrator.
The following components are included in your W52P/W52H IP DECT phone package:
W52P Package W52H Package
•1 base station
•1 handset
•1 charge cradle
•2 power adapters
•2 rechargeable batteries
•1 Ethernet cable
•1 belt clip
•1 Quick Installation Guide and
1 Quick Reference Guide
•1 CD ROM
•1 handset
•1 charge cradle
•1 power adapter
•2 rechargeable batteries
•1 belt clip
•W52P Base Station
5
Getting Started
Packaging Contents

User Guide W52P IP DECT Phone
•W52P/W52H Handset
•Charger Cradle
•Power Adapter
•Two Rechargeable Batteries
6

Getting Started
•Ethernet Cable
•Belt Clip
•Quick Installation Guide & Quick Reference Guide
•CD-ROM
Check the package before installation. If you find anything missing, contact your system
administrator.
You have two options for power and network connection of the base station. Your
system administrator will advise you which one to use.
•AC power
•Power over Ethernet (PoE)
Note
Please pay attention to the radio coverage of the base station. This is up to 300m in
unobstructed outdoor areas and up to 50m inside buildings.
Set up the base station and the charger cradle at a central location on a flat, non-slip
surface in your house or apartment.
7
Connecting the W52P Base Station

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User Guide W52P IP DECT Phone
AC Power
To connect the AC power:
1.Connect the DC plug on the power adapter to the DC5V port on the base station
and connect the other end of the power adapter into an electrical power outlet.
2.Connect the supplied Ethernet cable between the Internet port on the base station
and the Internet port in your network or the switch/hub device port.
Power over Ethernet
Using a regular Ethernet cable, the base station can be powered from a PoE (IEEE
802.3af) compliant switch or hub.
To connect the PoE:
1.Connect the Ethernet cable between the Internet port on the base station and an
available port on the in-line power switch/hub.
Note
If in-line power is provided, you do not need to connect the AC adapter. Make sure the
Ethernet cable and switch/hub are PoE compliant.
Important! Do not unplug or remove the power and network to the base station while it is
updating firmware and configurations.

9
Getting Started
To insert batteries into the handset:
1.Open the battery cover.
2.Insert the batteries in the correct polarity.
3.Close the battery cover.
Note
Battery Information
Technology: Nickel Metal Hydride (NiMH)
Size: AAA
Voltage: 1.2V
Capacity: 800mAh
We strongly recommend you use the batteries complying with the above parameters.
Because the compliant ones can guarantee the specified operating time, full
functionality and long service life. The operating time of your handset depends on the
capacity and age of the batteries and the way they are used.
We recommend you use only the batteries that came with the handset or replacement
batteries approved by Yealink technology:
•Sanyo NiMH 800
•GP 850 mAh
•Yuasa Technologies AAA 800
Battery Capacity
The capacity of the batteries depends on the use of backlight and talk time.
Charging time: approximately 3 hours (fully discharged to full capacity).
Standby time: up to 100 hours when the backlight is disabled (with full charged
Do not short-circuit the batteries, as short-circuiting the terminals may damage the
batteries or the handset.
Do not use damaged batteries, as using damaged batteries may cause an explosion.
Setting up the W52P/W52H Handset

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User Guide W52P IP DECT Phone
batteries).
Talk time: up to 10 hours active talking time (with full charged batteries).
1. Connect the DC plug on the power adapter to the DC5V port on the charger cradle.
2.Connect the other end of the power adapter into an electrical power outlet.
To charge the handset:
1.After setting up the handset and charger cradle, place the handset in the charger
cradle.
The original handset included in the W52P package is pre-registered to the base station.
After charging, the handset is ready to use.
Battery Charging Status
The charging status of batteries displays on the top right-hand corner of the LCD screen:
Icon Charging Status
Fully Charged
Setting up the Charger Cradle
Charging the Handset

11
Getting Started
75% Charged
50% Charged
25% Charged
10% Charged
Almost Flat

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Overview
This chapter provides the overview of the W52P IP DECT phone. The topics include:
•Base Station Description
•Handset Description
•Displaying Information on LCD Screen
•Icon Instructions
If you require additional information or assistance with your new phone, contact your
system administrator.
After the base station starts up successfully and the handset is registered to the base
station, all LEDs on the base station illuminate solid green.
Hardware component instructions of the W52P base station are:
Item Description
①
Paging Key Locates a misplaced handset.
Toggles the registration mode.
②Registration LED
Indicates the mode of the base station.
Fast flashes green when the base station is in the paging
mode.
Slow flashes green when the base station is in the
registration mode.
Illuminates solid green when there has one or more
handsets registered to the base station.
Base Station Description
Overview

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User Guide W52P IP DECT Phone
Item Description
③Network Status LED
Indicates the network status.
Slow flashes green when the network is unavailable.
Illuminates solid green when the network is ready.
④Power Indicator LED
Indicates the power status of the base station.
Slow flashes green when the base station is during the
firmware upgrading process.
Slow flashes green when the base station is during the
resetting process.
Illuminates solid green when the base station is powered
on.
The main hardware components of the W52P/W52H handset are the LCD screen and the
keypad.
Handset Description

14
Overview
Hardware component instructions of the W52P/W52H handset are:
Item Description
①
Earpiece Outputs audio during the earpiece call.
②LCD Screen Shows call information, handset status icons, prompt
messages and so on.
③Soft Keys Label automatically to identity their context-sensitive
features.
④Speakerphone Key
Switches between the earpiece and speakerphone
modes.
Answers an incoming call.
⑤
Headset Connector Connects a headset.
⑥Off-hook Key
Answers an incoming call.
Enters into the redial call list.
Places a call.
⑦Keypad Provides the digits, letters, and special characters in
context-sensitive applications.
⑧Star Key Enters the star symbol.
Switches the silent mode on or off.
⑨
Redirect Key Transfers a call to another party.
⑩
Microphone Picks up audio during earpiece and hands-free calls.
⑪
Mute Key Toggles the Mute feature on or off.
⑫Pound Key
Enters the pound symbol.
Locks or unlocks the handset keypad.
Switches the input method.
⑬On-hook Key/Power
key
Long presses in the menu mode to return to the idle
screen.
Long presses to turn the handset on or off when the
handset is idle.
Cancels actions or ends a call.
Rejects an incoming call.
⑭Message Key
Indicates a new receiving voice mail or a missed call.
Accesses the voice mail or the missed call list.
Indicates the firmware upgrading process of the
handset.
⑮
Scroll through the displaying information.
Move the cursor.
Adjust the ringer volume.
Act as shortcuts.
Confirms actions or enters into the main menu.

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User Guide W52P IP DECT Phone
The idle screen may be shown as below:
The LCD screen is divided into three parts: status line, text line and soft key line.
The information shown in the status line:
•On hook (idle) — displays the signal strength indicator, internal handset number
and battery status.
•Off hook — displays line ID.
The information shown in the text line:
•On hook (idle) — displays handset name, time and date, caller information when
receiving an incoming call and prompt messages.
•Off hook — displays the dialed digits.
The information shown in the soft key line:
•On hook (idle) — displays History and Line.
•Off hook — displays various terms according to the context of the specific feature.
Signal Strength
The strength of the reception signal between the base station and the handset may
display as:
Weak to strong:
No reception:
Battery Status
The battery status displays on the top right-hand corner of the LCD screen:
Icon Battery Level
Full
High
Medium
Low
Need Charging
Status Line
Text Line
Soft Key Line
Displaying Information on LCD Screen

16
Overview
Icons appear on the LCD screen are described in the following table:
Icon Description
Anonymous Call
Anonymous Call Rejection
Missed Call
Voice Mail
Keypad Lock
Silent Mode
Do Not Disturb
Call Forward
Call Hold
Call Mute
Unassigned Outgoing Line
Unusable Line
Loudspeaker On
Headset Mode On
Icon Instructions

Call Features
The W52P IP DECT phone is designed to be easily used like a regular phone on a public
switched telephone network (PSTN). You can place internal and external calls, answer
calls, transfer a call to someone else, or conduct a conference call.
This chapter provides operating instructions of the call features. The topics include:
•Placing Calls
•Answering Calls
•Ending Calls
•Redialing Calls
•Call Mute
•Call Hold/Resume
•Call Waiting
•Do Not Disturb (DND)
•Call Forward
•Call Transfer
•Conference Call
•Anonymous Call
•Anonymous Call Rejection
•Voice Mail
If you require additional information or assistance with your new phone, contact your
system administrator.
You can use your handset to place an internal or external call. You can place a call using
the following call modes:
•Earpiece mode—pressing the off-hook key to dial out.
•Speakerphone mode—pressing the speakerphone key to dial out.
•Headset mode—connecting a headset.
During the call, you can switch the call mode by pressing the corresponding keys or
connecting a headset.
You can cancel the dialing operation by pressing the on-hookkey. During the call
conversation, you can press the left and right navigation keys to adjust the volume of
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Call Features
Placing Calls

User Guide W52P IP DECT Phone
the currently used audio devices (earpiece, headset or loudspeaker). The call duration
displays on the LCD screen while the call is in progress.
You can make free internal calls between the handsets registered to the same base
station. You can place an internal call to one handset or all handsets registered to the
same base station.
To place an internal call to one handset:
1. Press to enter the main menu.
2.Select .
The LCD screen displays all other registered handset names and the All HS option.
3.Press or to highlight the desired handset name.
4.Press , , or the OK soft key to dial out.
To place an internal call to all handsets:
1. Press to enter the main menu.
2.Select .
The LCD screen displays all registered handset names and the All HS option.
3.Select All HS.
4.Press , , or the OK soft key to dial out.
All other handsets registered to this base station will ring simultaneously.
You can place external calls on the handset. External calls based on the public
telephone network require the use of SIP lines. Your system administrator will assign the
SIP line to the handset beforehand, so that after you register the handset to the base
station, the handset is ready to use.
To place an external call:
1. Enter the desired number using the keypad.
2.Press ,or to dial out.
If there are multiple lines assigned to your handset as outgoing lines, press the Line
soft key to select the desired line and then press or the Dial soft key to dial out.
If you do not select a line, the handset uses the default outgoing line to dial out.
18

Call Features
To place a new call during an active call:
You can have at most two calls on your handset.
1.Press the Ext.Call soft key.
The active call is placed on hold.
2.Enter the desired number in the Call To field using the keypad.
3.Press or to dial out.
Note
You can answer a call in three ways:
•Using the earpiece
•Using the speakerphone
•Using the headset
Note
Answering When Not in Another Call
In all cases, the active call will appear on the LCD screen showing call duration and
destination.
To answer a call using the earpiece:
1. Press or the Accept soft key.
To answer a call using the speakerphone mode:
1.Press .
To answer a call using the headset:
1.With a headset connected, press the Accept soft key.
Answering When in Another Call
If you are during an active call, an incoming call arrives on the handset, do the
following:
1.Press , or the Accept soft key.
The incoming call is answered and the original call is placed on hold.
You can ignore an incoming call by pressing the Silence soft key or reject an incoming
call by pressing the on-hook key.
You can also activate Do Not Disturb mode on a per-line basis to reject all incoming calls
of the specified line.
You can also make an IP call by directly dialing the IP address of any IP phone. For
example, IP: 192.168.1.15.
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Answering Calls

User Guide W52P IP DECT Phone
To end a call:
Do one of the following:
-Press .
-Place the handset in the charger cradle.
The redial number list stores the twenty last dialed phone numbers. When the memory
of the redial number list is full, the handset will automatically erase the oldest dialed
number when a new number is dialed. You can redial a call from the redial number list.
To redial the last dialed number:
1.Press when the handset is idle.
2.Press again.
A call to your last dialed number is attempted.
To redial a previously dialed number:
1. Press when the handset is idle.
The handset displays the dialed phone numbers.
2.Press or to highlight the desired entry.
You can press Options->Edit Before Call to edit the phone number or select the
desired line by pressing the Line soft key.
3.Press again.
You can add local contacts from the redial number list. You can also delete an entry or
all entries from the redial number list.
You can mute the microphone during an active call. When muting the microphone, you
can hear the other party but he or she cannot hear you. For example, if you do not want
the other party to listen in while you talk to someone in the room, you can mute the
microphone temporarily.
To mute a call:
1. Press during an active call.
The call is on mute and the icon displays on the LCD screen.
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Ending Calls
Rediaing Calls
Call Mute