Yealink WH66 Mono User manual

YEALINK WH66
MONO OR DUAL DECT HEADSET
USER MANUAL

TABLE OF CONTENTS
CLICK ON ANY PAGE NUMBER TO RETURN TO THE TABLE OF CONTENTS
GETTING STARTED ..................................................................................................................................
PACKAGE CONTENTS.
CONNECTING THE HEADSET ..................................................................................................................
CONNECT THE HEADSET TO PC OR DESK PHONE, USB CONNECT SOFTWARE.
CONNECT THE HEADSET VIA BLUETOOTH...............................................................................................
CONNECT TO PC, DESK PHONE OR SMART PHONE
BASE AND HEADSET CONTROLS ............................................................................................................
BASE AND HEADSET SETTINGS.................................................................................................................
CALL HANDLING FROM THE HEADSET ....................................................................................................
ANSWER, END, REJECT + HOLD.
CALL HANDLING FROM THE BASE ..........................................................................................................
ANSWER, END, REJECT + REDIAL FROM MaX UC OR THE DESK PHONE.
TRANSFER CALLS BETWEEN HEADSET + DESK PHONE ............................................................................
SWITCH CALLS TO THE HEADSET FROM THE DESK PHONE + THE DESKPHONE TO THE HEADSET
HANDLING MULTIPLE CALLS ...................................................................................................................
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YEALINK WH66 MONO + DUAL DECT HEADSET
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
1
GETTING STARTED
Unbox the contents of the headset.
PACKAGE CONTENTS
BASE MONO OR DUAL HEADSET POWER ADAPTER USB-C TO USB-A USB
CABLE 1.0M
USB-A TO USB-A USB
CABLE 1.0M
QUICK START GUIDE
NOTES: You should use the included accessories as other accessories may have compatibility issues that prevent them from working
properly.
Be sure to connect the base to a DC power supply, not just the USB power supply.
The included USB-A to USB-C cable is a specifically provided for connecting the wireless charge (coming soon).
WH66 Mono WH66 Dual

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2
CONNECTING THE HEADSET
The following diagram will assist with connect the headset properly.
Connect to Power Supply
Connect to PC
+Dock the headset into the charger.
+Before initial use, dock the headset for at least 30 minutes.
+For the initial use the headset is successfully paired with the base when you dock it in the base.
Connect busylight
(available soon).
CONNECT TO PC/DESK PHONE WITH THE INCLUDED USB CABLE
Connect one end of the included USB cable to the PC port on the base and the other end into the USB Port on the PC or desk phone.
IMPORTANT: You need to connect the PC to the USB port of the base marked with the text PC.
CHARGE THE HEADSET BEFORE USE
Connect to
Desk Phone
YEALINK USB CONNECT SOFTWARE
Yealink provides a USB device manager client called Yealink USB Connect that can be used to personalize and manage your Yealink
Headsets.
Download the software from the Yealink website at https://www.yealink.com/product/yuc.
See the separate Yealink USB Connect Quick Reference Guide at www.northland.net/support.
USB Hub
Connect to USB
flash drive or
mobile device

+On your PC, go to Settings > Bluetooth.
Be sure Bluetooth is on.
+On the headset base, tap
+Tap Basic Settings.
+Tap Bluetooth. The base automatically enters the
pairing mode.
+On your PC, select Add Bluetooth or other device.
+When it appears on the PC display, select Yealink
WH66.
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3
CONNECT THE WH66 VIA BLUETOOTH
You can connect the base to a PC via Bluetooth. The Bluetooth range is approximately 100 ft.
NOTE: If you connect the base via the built in Bluetooth, the base can only supply voice pickup and audio playback. You
will not be able to use the call control features on the headset display.
CONNECT A DESK PHONE
You can connect the base to a desk phone via Bluetooth. The Yealink T54W and Yealink T58A are both compatible with the
WH66 Dect Headset.
+On the headset base, Tap Bluetooth . The base automatically enters the pairing mode.
+On your desk phone, turn on Bluetooth and select Yealink WH66.
PC SETTINGS
CONNECT TO A SMART PHONE
+On the headset base, Tap Bluetooth . The base automatically enters the pairing mode.
+On your smart phone, turn on Bluetooth and select Yealink WH66.
You can connect the base to a smart phone via Bluetooth.
CONNECT A PC

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4
BASE AND HEADSET CONTROLS
3 Speaker
4 Microphone
No. Name Description
1 Power LED Indicates the Base status.
2 Touch Screen +Shows the headset’s battery status, headset connection status, etc..
+Select items and navigate menus using the touch screen.
3 Speaker Provides hands-free (speakerphone) audio output.
4 Microphone Provides hands-free (speakerphone) audio output.
BASE
1 Power LED
2 Touch Screen

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5
BASE AND HEADSET CONTROLS
1 Mute Button
4 Call Control Button
3 Status and Busylight LED
5 Volume Down Control
2 Volume Up Control
HEADSET
1 Mute Button Toggles the microphone on or off.
2 Volume Up Control Raises the in ear volume of the headset.
3 Status and Busylight LED Indicates charging and call status.
4 Call Control Button
Power the headset on or off.
+Hold for three seconds to power the headset on or off.
Incoming and active call management depends upon if you have one call or multiple
calls.
One Call:
+Press once to answer an incoming call.
+Double-press to reject an incoming call.
+Press once to end a call.
Multiple Calls
+Hold for two seconds to answer an incoming call and put the active call on hold.
+Hold for two seconds to switch between the held call and active call.
+Press once to end the current call and answer the incoming call.
+Double press to stay on the active call and reject the second incoming call.
5 Volume Down Control Lowers the in ear volume of the headset.

BASE AND HEADSET SETTINGS
Headset, Base and General Settings can be changed on the WH66 base. You can also change settings using the Yealink
USB Connect application.
CHANGE THE DEFAULT OUTGOING DIALER DEVICE
When there are multiple devices connected to the base, you can select the default outgoing dialer device.
+Tap the Audio Device card of the device you want to make the default dialer.
+In the upper right corner, tap ...
+Tap Selected as audio device.
NOTE: You will only see ... on the device that is not selected as the default dialer.
BASIC SETTINGS
+To work with the headset basic settings, tap
+Tap Basic Settings.
GENERAL SETTINGS
Language Select the screen text language fro a list of 13 languages. (be sure you can read the language).
Bluetooth Enable/disable Bluetooth.
Add Headset Add additional headsets to the base. (Up to four).
Time & Date Set the time and date manually.
Busylight Available from Northland soon.
DISPLAY SETTINGS
Backlight Set the backlight active level and backlight time.
Screensaver Change the waiting time for the screensaver.
Themes Change the background and card style.
SOUND SETTINGS
Ring Tones Enable/Disable the base to play a built-in tone while receiving an incoming call.
Dial Tone Enable/Disable the paired headset to play a dial tone when entering the dialing screen.
Keypad Tone Enable/Disable the paired headset to produce a sound when pressing the keypad keys.
Speaker Volume Adjusts the playback volume.
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When using MaX UC, call control must be done through MaX UC and not through the headset or base.

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BASIC SETTINGS
+To work with the headset basic settings, tap
+Tap Advanced Settings.
GENERAL SETTINGS
Wireless Range Select the wireless range between the headset and the base.
+Long: The wireless range is approximately 500 feet.
+Medium: The wireless range is approximately 100 feet.
+Short: The wireless range is approximately 33 feet.
Voice Announcement Enable/disable the paired headset to play voice announcements.
Platform Available soon from Northland.
CALL SETTINGS
Auto Dial Enable/disable the base to automatically dial the entered number within 5 seconds.
Call Device Select which device to use for outgoing calls.
Call Priority Select which call takes priority when a second call is presented.
+New call: The first call is placed on hold and the new call is active.
+Current call: The first call is active and the new call continues to ring.
Autoanswer when Undocked Enable/disable incoming calls to be answered by undocking the headset
Open Line when Undocked Enable/disable whether to enter the dialing screen when undocking the headset.
HEARING PROTECTION SETTINGS
Anti-Startle Protection Configure which hearing protection technology to use.
Daily Noise Exposure Configure the daily noise exposure levels. (No limiting, 80dBA or 85dBA).

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8
CALL HANDLING FROM THE HEADSET
+Answer a Call: Press the Call Control button or undock the headset.
NOTE: Auto Answer must be turned on to answer the call by undocking the headset.
+End a Call: Press the Call Control button or dock the headset.
+Reject a Call: Double-press the Call Control button.
+Hold a Call: Hold the Call Control button for two seconds.
+Resume Held Call: Hold the Call Control button for two seconds.
+Adjust the Volume: Press the Volume Control button up/down.
Mute Button
Call Control Button
Status and Busylight LED
Volume Down Control
Volume Up Control
IMPORTANT: When using MaX UC, all call control must be done from the MaX UC application and not from the headset or
base.

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Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
9
CALL HANDLING FROM THE BASE
+ Place a Call: On the touch screen, Tap the card of the device you want to make the call from.
or Tap
Enter the number you want to call.
Tap
+Answer a Call: Tap
+End a Call: Tap
+Reject a Call: Tap
+Silence a Call: Tap
+Hold a Call: Tap
+Resume Held Call: Tap RESUME.
+Adjust Volume: Tap or
+Mute/Unmute Microphone: Tap
+Place a Second Call: Tap and then Tap New Call.
3 Speaker
4 Microphone
1 Power LED
2 Touch Screen
IMPORTANT: When using MaX UC, all call control must be done from the MaX UC application and not from the headset or
base.

Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
10
MOVE A CALL FROM THE DESK PHONE TO THE HEADSET
BEFORE YOU BEGIN:
+The call is answered on the desk phone using the handset or speaker phone.
PROCEDURE:
+Press the Headset Key on the desk phone.
The audio will transfer fro the desk phone to the headset.
MOVE A CALL FROM THE HEADSET TO THE DESK PHONE
BEFORE YOU BEGIN:
+The call is answered on the headset.
PROCEDURE:
Do one of the following on the desk phone:
+Pick up the handset.
+Press the speaker key.
The audio will transfer from the headset to the desk phone.
HANDLE MULTIPLE CALLS FROM HEADSET
+End Current Call and Answer Incoming Call: Press the Call Control button.
+Place Current Call on Hold and Answer Incoming Call: Hold the Call Control button for two seconds.
+Between Held Call and Active Call: Hold the Call Control button for two seconds.
+Reject the Incoming Call While on an Active Call: Double-press the Call Control Button.