Yealink CP960 Teams Edition User manual

| Contents | ii
Contents
About This Guide..................................................................................................... 5
Related Documentations....................................................................................................................................... 5
In This Guide........................................................................................................................................................5
Getting Started with Teams IP Phones.................................................................. 5
Hardwares of CP960........................................................................................................................................... 6
Accessing Screens on Yealink Teams Phones...................................................................................................7
Accessing the Calls Screen...................................................................................................................... 7
Accessing the Meeting Screen................................................................................................................. 8
Accessing the Voicemail Screen...............................................................................................................9
Entering Data and Editing Fields....................................................................................................................... 11
Using the On-screen Keyboard.............................................................................................................. 11
Using the Onscreen Dial Pad................................................................................................................. 11
Signing into and Locking Your Phone................................................................. 12
Signing into Your Teams Phone....................................................................................................................... 12
Signing into Your Phone in Personal Mode...........................................................................................12
Signing into Your Phone in Shared Mode............................................................................................. 13
Signing out of Your Teams Phone..................................................................................................................... 14
Phone Lock......................................................................................................................................................... 14
Creating a Lock PIN...............................................................................................................................15
Enabling Phone Lock............................................................................................................................. 15
Setting the Idle Timeout for Phone Lock.............................................................................................. 15
Unlocking Your Phone.......................................................................................................................... 16
Changing Your lock PIN.......................................................................................................................16
Disabling Phone Lock............................................................................................................................ 16
Changing Your Presence Status............................................................................ 16
Audio Calls.............................................................................................................17
Placing Calls....................................................................................................................................................... 18
Calling Contacts.................................................................................................................................... 18
Dialing the Number................................................................................................................................ 18
Placing Multiple Calls............................................................................................................................ 18
Placing a Call from Call History........................................................................................................... 18
Placing a Call from Voicemail............................................................................................................... 19
Placing an Emergency Call from a Locked Phone................................................................................ 19
Answering Calls..................................................................................................................................................19
Answering a Call...................................................................................................................................19
Answering a Call When in a Call..........................................................................................................19
Muting and Unmuting Audio............................................................................................................................. 19
Holding and Resuming Calls..............................................................................................................................20
Placing a call on Hold............................................................................................................................20
Resuming a Call..................................................................................................................................... 20
Ending or Rejecting an Active Call...................................................................................................................20

| Contents | iii
Transferring Calls............................................................................................................................................... 20
Performing a Blind Transfer...................................................................................................................20
Performing a Consultative Transfer....................................................................................................... 20
Forwarding all incoming calls............................................................................................................................21
Forwarding Calls to Voicemail...............................................................................................................21
Forwarding Calls to a Contact or Number.............................................................................................21
Forwarding Calls to Delegates............................................................................................................... 21
Configuring the Second Forwarded Destination If Unanswered by Your Delegates............................ 22
Configuring the Forwarded Destination If the Incoming Call is Unanswered.................................................. 22
Synchronizing Incoming Calls to A Specifed Contact/Delegates......................................................................22
Blocking Calls with No Caller ID..................................................................................................................... 23
Anonymous Call................................................................................................................................................. 23
Conference Calls..................................................................................................... 23
Initiating a Conference by Calling Multiple Contacts....................................................................................... 23
Initiating a Conference Call by Inviting Other Contacts................................................................................... 24
Initiating a Conference Call From Call History................................................................................................ 24
Managing the Conference Participants............................................................................................................. 24
Muting All Conference Participants.......................................................................................................24
Muting Individual Conference Participants.......................................................................................... 24
Removing the Participants from the Conference................................................................................... 25
Re-inviting the Participants Who Have Been Removed........................................................................ 25
Viewing the Details of Paticipants......................................................................................................... 25
Adding Participants to a Conference Call..........................................................................................................25
Leaving the Conference......................................................................................................................................26
Using the Teams Meeting feature......................................................................... 26
Schedule a Meeting on the Teams Phone.......................................................................................................... 26
Viewing the Meeting Details..............................................................................................................................27
Joining a Scheduled Teams Meeting..................................................................................................................27
Responding to the Meeting Invitation................................................................................................................27
Editing the Response to the Meeting Invitation................................................................................................ 28
Cancelling the Scheduled Meeting.....................................................................................................................28
Editting the Scheduled Meeting......................................................................................................................... 29
Deleting the Scheduled Meeting........................................................................................................................ 29
Using the Voicemail................................................................................................ 29
Listening to the Voicemail..................................................................................................................................30
Deleting Voicemail Messages.............................................................................................................................30
Viewing the Details of the Contacts.................................................................................................................. 30
Teams Phone Settings.............................................................................................30
Setting the Language.......................................................................................................................................... 31
Time and Date Display..................................................................................................................................... 31
Setting the Time and Date Manually..................................................................................................... 31
Changing the Time and Date Format.....................................................................................................31
Screen Savers...................................................................................................................................................... 32
Changing the Waiting Time for Screen Saver....................................................................................... 32
Changing the Screen Saver Background................................................................................................32
Changing the Screen Backlight Brightness and Time....................................................................................... 32

Optional Accessories with Your Phone.................................................................33
Wireless Microphones CPW90...........................................................................................................................33
Accessibility Features............................................................................................. 33
Large Text........................................................................................................................................................... 33
High Contrast Mode........................................................................................................................................... 33
Color Correction................................................................................................................................................. 33
Hybrid Mode........................................................................................................... 34
Enabling the Quick Ball..................................................................................................................................... 34
Switching to Survivability App..........................................................................................................................34
Switching to Teams App.................................................................................................................................... 35
Survivability App Screens..................................................................................................................................35
Call Features of Survivability App.................................................................................................................... 35
Getting More Information About Microsoft Teams............................................37
Viewing More Information About Microsoft Teams......................................................................................... 37
Company Portal.................................................................................................................................................. 37
Entering Microsoft Teams Help Center............................................................................................................. 38
Sending Feedback............................................................................................................................................... 38
Maintaining Teams Phones....................................................................................38
Rebooting Your Phone........................................................................................................................................38
Viewing Phone Status.........................................................................................................................................39
Resetting Your Phone......................................................................................................................................... 39
Troubleshooting....................................................................................................... 39
The Phone LCD screen blank............................................................................................................................ 39
The phone display “Network unavailable”........................................................................................................ 39
The phone display time and date incorrectly.....................................................................................................40
Obtain the MAC address of a phone when the phone is not powered on......................................................... 40
The phone cannot receive calls.......................................................................................................................... 40
Checking the IP Address of Teams Phone........................................................................................................ 40

| About This Guide | 5
About This Guide
Thank you for choosing Yealink CP960 Teams IP phones, which are mainly designed to work with the Microsoft
Teams client. This guide provides everything you need to quickly use your new phone. Firstly, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read the Quick Start Guide
in your phone package before you set up and use the phone.
•Related Documentations
•In This Guide
Related Documentations
You can find the following types of documents from each product support page on Yealink Support:
• Release Notes: This guide describes what’s new for a new phone firmware.
• Quick Start Guide: This guide describes the contents of your package, how to assemble the phone or accessory,
and how to use the basic features. This guide is also included in your phone package.
• Administrator Guide: This guide provides detailed information about setting up your network and configuring
features.
• Regulatory Notice: This guide provides information for all regulatory and safety guidance.
In This Guide
Chapters in this guide include:
•Chapter 1About This Guide
•Chapter 2Getting Started with Teams IP Phones
•Chapter 3Presence Status
•Chapter 4 Audio Calls
•Chapter 5Conference Calls
•Chapter 6Using the Teams Meeting feature
•Chapter 7Using the Voicemail
•Chapter 8Optional Accessories with Your Phone
•Chapter 9Getting More Information About Microsoft Teams
•Chapter 10Maintaining Teams Phones
•Chapter 11Troubleshooting
Getting Started with Teams IP Phones
This chapter aims to make you familiar with phone user interface.
Note: As you read this guide, keep in mind that some features are configurable by your system administrator
or determined by your phone environment. As a result, some features may not be enabled or may be operated
differently on your phone. Additionally, the examples and graphics in this guide may not directly reflect what
is displayed or is available on your phone screen.
•Hardwares of CP960
•Accessing Screens on Yealink Teams Phones

| Getting Started with Teams IP Phones | 6
•Entering Data and Editing Fields
Hardwares of CP960
The table lists each feature numbered in the figures.
Item Description
1 Three Internal
Microphones
Provide 20-feet and 360-degree coverage to transmit sound to other
phones.
2 Mute Touch Keys • Indicate phone statuses.
• Toggle mute feature.

| Getting Started with Teams IP Phones | 7
Item Description
3 Speaker Provides hands-free (speakerphone) audio output.
4 Touch Screen 5 inch (720 x 1280) capacitive (5 point) touch screen. You can tap to select
items and navigate menus.
5 Volume Touch Keys Adjust the volume of the speaker, ringer or media.
6 HOME Touch Key Comes ready for the future feature that tap it to return to the idle screen.
7 Security Slot Enables you to attach a universal security cable lock to your phone so you
can secure it to a desktop.
8 3.5mm Audio-out Port Enables you to connect an optional external speaker.
9 Wired Mic Ports Comes ready for the future connection of CPE90 wired expansion
microphones.
10 USB Ports Comes ready for the future connection of an optional USB flash drive or
CPW90 charging cradle.
11 Micro USB Port Comes ready for the future PC connection that your phone will work as an
external speaker and a microphone for your PC.
12 Network Port Enables you to connect the phone to wired network.
Accessing Screens on Yealink Teams Phones
You can navigate the menu bar at the bottom of the touch screen to access the following screens easily.
•Accessing the Calls Screen
•Accessing the Meeting Screen
•Accessing the Voicemail Screen
Accessing the Calls Screen
The Calls screen is displayed after the phone startup. You can place a call from the history entry or view the contact
information from the Calls screen.

| Getting Started with Teams IP Phones | 8
NO. Name Discription
1 Call History Displays incoming, outgoing and missed calls
2 Operation Options •
Tap to view information of the contact
•
Tap to call the contact
3 Tap to search for a contact
4 Tap to initiate a call
Accessing the Meeting Screen
You can access the Meetings screen to join or schedule meetings.
1. Tap Meetings to access the Meetings screen.

| Getting Started with Teams IP Phones | 9
NO. Name Discription
1 Scheduled meeting list Displays all the scheduled on the Teams phone, from
Teams client or Outlook
2 Tap to join the corresponding scheduled meeting
3 Tap to schedule a meeting
4 Meeting details Tap the corresponding scheduled meeting to view the
meeting details
Accessing the Voicemail Screen
You can listen to voicemails or place calls to contacts from the Voicemail screen.
1. Tap Voicemail to access the Voicemail screen.

| Getting Started with Teams IP Phones | 10
NO. Name Discription
1 Voicemail list Displays all the voicemails stored in the voicemail list
2 Tap to play the voicemail
3 Tap to change the playback speed of the voicemail
4 Operation options •
Tap to view information of contact
•
Tap to call the contact
•Tap to delete the voicemail

| Getting Started with Teams IP Phones | 11
Entering Data and Editing Fields
•Using the On-screen Keyboard
•Using the Onscreen Dial Pad
Using the On-screen Keyboard
Before using the on-screen keyboard to enter data, you need to know the function of the keys on the on-screen
keyboard. The Teams phone supports the Android Keyboard (AOSP)- English (US) input method.
NO. Item Description
1 26 English
Letters • Tap to enter letters.
• Long tap a key then slide to choose one of the options to enter an alternate
character.
2 Delete Key • Tap to delete the entered characters one by one.
• Long tap to delete two or more characters.
Next Key Tap to go to the next field.
Done Key Tap to confirm the settings.
Go Key Tap to search for the contact.
3 Label
automatically
to identify the
context-sensitive
features. Tap to start a new line.
4 Two Special
Characters • Tap to enter special characters.
• Long tap pointkey (.) then slide to choose one of the options to enter an
alternate character.
5 Space Key Tap to enter spaces.
6 Input Method Tap to switch between input modes.
7 Tap to switch to the uppercase input mode.
Using the Onscreen Dial Pad
Instead of using the onscreen keyboard, you can also use the dial pad on the dialing screen to enter data. The onscreen
dial pad only provides digit keys, # key, + key, ; key, * key and , key.

| Signing into and Locking Your Phone | 12
Procedure
1. Tap on the Calls screen.
2. Tap .
3. Use the onscreen dial pad to enter numbers.
Signing into and Locking Your Phone
You can sign in to the phone with your Microsoft online account and use phone lock feature when necessary.
•Signing into Your Teams Phone
•Signing out of Your Teams Phone
•Phone Lock
Signing into Your Teams Phone
You can sign into your Microsoft online account, which includes your sign-in address and password.
About this task
You can select personal mode or shared mode when sign in:
•Personal mode:Your phone is located in your office as your personal phone.
•Shared mode:The phone is set as a common area phone in a conference room. You can sign shared account mode
to avoid revealing private information(call history and voicemail) if the phone is located in public.
All feature avaliable in personal mode and shared account mode supports the following feature:
• Place a call
• Receive a call
•Joining a Scheduled Teams Meeting
Contact your system administrator to get your sign-in account.
•Signing into Your Phone in Personal Mode
•Signing into Your Phone in Shared Mode
Signing into Your Phone in Personal Mode
Procedure
1. Tap Sign in.

| Signing into and Locking Your Phone | 13
You will be connected to the Company Portal automatically.
2. Enter your account credentials .
3. After the phone signs in successfully, tap Got it and then select Personal login account.
Signing into Your Phone in Shared Mode
Procedure
1. Tap Sign in.

| Signing into and Locking Your Phone | 14
You will be connected to the Company Portal automaticlly.
2. Enter your account credentials.
3. After the phone signs in successfully, tap Got it and then select Shared login account.
You can only place/answer calls and use the Teams Meeting feature in the shared mode.
Signing out of Your Teams Phone
After you sign out of your account, you can only use the phone setting feature.
Procedure
Navigate to > Settings > Sign out.
Phone Lock
When the phone is not used, you can enable the phone lock to prevent unauthorized users from viewing or modifying
phone information, such as your scheduled meetings. When the phone is locked, you can still answer the incoming

| Signing into and Locking Your Phone | 15
call. If the administrator forcibly enables the phone lock feature on the Microsoft Teams & Skype for Business Admin
Center , you cannot disable it on the phone. For more information, contact your system administrator.
•Creating a Lock PIN
•Enabling Phone Lock
•Setting the Idle Timeout for Phone Lock
•Unlocking Your Phone
•Changing Your lock PIN
•Disabling Phone Lock
Creating a Lock PIN
When your administrator enables phone lock for you, you are prompted to set up a lock PIN, which is used for
unlocking your phone.
Procedure
1. Tap OK to create a lock PIN on the pop-up menu.
2. Enter the lock PIN in the New PIN field.
3. Enter the lock PIN again in the Confirm PIN field.
4. Tap OK.
Enabling Phone Lock
Procedure
1. Navigate to > Settings > Device Settings > Phone Lock.
2. Turn on Lock Enable.
3. Enter the lock PIN in the New PIN field.
4. Enter the lock PIN again in the Confirm PIN field.
You can use your lock PIN to unlock your phone.
5. Tap to accept the change.
Setting the Idle Timeout for Phone Lock
You can configure the idle timeout, after which the phone will be locked automatically.
Procedure
1. Navigate to > Settings > Device Settings > Phone Lock.
2. Enter the unlock PIN.
3. Tap the Idle time-out field and then select a desired value.

| Changing Your Presence Status | 16
Unlocking Your Phone
Procedure
1. Tap on the touch screen.
2. Enter the unlock PIN.
Note: You will be forced to sign out after five unsuccessful unlock attempts.
Changing Your lock PIN
You can change your lock PIN at any time.
Procedure
1. Navigate to > Settings > Device Settings > Phone Lock.
2. Enter the unlock PIN.
3. Enter the new lock PIN in the New PIN field.
4. Enter the lock PIN again in the Confirm PIN field.
5. Tap to accept the change.
Disabling Phone Lock
If your system administrator enables the phone lock, you are restricted from disabling it.
Procedure
1. Navigate to > Settings > Device Settings > Phone Lock.
2. Enter the unlock PIN.
3. Turn off Lock Enable.
Changing Your Presence Status
You can update your presence status on the phone. For example, when you are busy with urgencies, you can change
your status to DND to avoid being disturbed.
Procedure
1. Tap at top-left of the touch screen.
2. Tap the presence status field and then select the desired status from the drop-down menu.

| Audio Calls | 17
Tip: You can reset your presence status to be avaliable from any other status by tapping Reset Status.
Audio Calls
This chapter shows you how to handle calls with your phone.
•Placing Calls
•Answering Calls
•Muting and Unmuting Audio
•Holding and Resuming Calls
•Ending or Rejecting an Active Call
•Transferring Calls
•Forwarding all incoming calls
•Configuring the Forwarded Destination If the Incoming Call is Unanswered
•Synchronizing Incoming Calls to A Specifed Contact/Delegates
•Blocking Calls with No Caller ID
•Anonymous Call

| Audio Calls | 18
Placing Calls
This chapter shows you serveral ways to place calls.
•Calling Contacts
•Dialing the Number
•Placing Multiple Calls
•Placing a Call from Call History
•Placing a Call from Voicemail
•Placing an Emergency Call from a Locked Phone
Calling Contacts
Procedure
1. From the Calls screen, tap .
2. Enter the contact account information to search for the desired contact.
3.
Tap beside the cantact.
Tip: You can tap to search a contact.
Dialing the Number
Procedure
1. From the Calls screen, tap .
2. Tap .
3. Enter the contact number.
4. Tap .
Placing Multiple Calls
When you are in a call,you can hold your current call and place a new call. Only one active call (the call that has
audio associated with it) can be in progress at any time.
Procedure
1. During a call, tap to return to the Calls screen.
2. Tap on the Calls screen or tap to search and then dial out the contact.
The active call is placed on hold and the new call is set up.
Placing a Call from Call History
You can place calls to contacts from the call history list, which contains incoming, outgoing and missed calls.
Procedure
1. From the Calls screen, tap a desired contact.

| Audio Calls | 19
2.
Tap .
Placing a Call from Voicemail
Procedure
1. From the Voicemail screen, tap the voice mail record that you want to call.
2.
Tap below the corresponding voicemail.
Placing an Emergency Call from a Locked Phone
Once locking the phone, you can dialing an emergency number without having to unlock.
Procedure
1. Tap on the touch screen.
2. Tap Emergency Call.
3. Enter a emergency number and then tap Place call.
Answering Calls
•Answering a Call
•Answering a Call When in a Call
Answering a Call
When you receive an incoming call on your phone, you can choose to answer it in various ways.
Answering a Call When in a Call
You can answer the incoming call when you are in an active call.
Procedure
Tap on the touch screen.
The active call is placed on hold, and the incoming call becomes active.
Muting and Unmuting Audio
You can mute the microphone during an active call so that the other party cannot hear you.
Procedure
1. During a call, tap the mute touch key on the phone or tap on the touch screen. .
The mute touch key glows red.
2. To unmute audio, tap the mute touch key on the phone or tap on the touch screen.
The mute touch key glows green.

| Audio Calls | 20
Holding and Resuming Calls
When you are in a call, you can place an active audio call on hold and resume the call when you are ready.
•Placing a call on Hold
•Resuming a Call
Placing a call on Hold
Procedure
During a call, tap > Place call on hold.
Resuming a Call
Procedure
Do one of the following:
•If only one call is placed on hold, tap > Place call on hold.
•If multiple calls are placed on hold, tap on the right side of the desire held call.
Ending or Rejecting an Active Call
Procedure
Tap .
Transferring Calls
You can transfer a call to another party using the blind transfer or consultative transefer methods.
•Performing a Blind Transfer
•Performing a Consultative Transfer
Performing a Blind Transfer
You can transfer calls to other contacts immediately without consulting with them first.
Procedure
1. During a call, tap > Transfer > Transfer now.
The call is placed on hold.
2. Enter the account information of the contact to search and then select the desired contact.
Then the call is connected to the number which you are transferring to.
Performing a Consultative Transfer
You can transfer calls to other contacts after consulting with them first.