Yealink T19 User manual

Voicemail Features
1
Review Messages
1Voicemail
3Faxes
9Future Delivery Messages
during playback of message
1Repeat
11 Play Previous Message
2Save (or mark as new)
3Erase
4Reply
5Send a Copy
6 Increase Volume
66 Hear Message Details
7Slow Playback
77 Rewind 5 Seconds
8Pause
9Speed Up Playback
99 Fast Forward 5 Seconds
0Help
*Exit
#Skip to Next Message
2
Send a Message
Enter phone number or extension
number, then #
1Review Message
2Mark as Urgent
3Mark as Private
4Re-Record Message
5Report on Send
6Report on Read
7Add Recipient
9Schedule for Future Delivery
#Send as is
3
Work with Greetings
1Personal Greeting
2Extended Absence Greeting
3System-Generated Greetings &
Name Recording
4Group Mailbox Greetings
5Busy Greeting
6Out-of-office Hours Greeting
7Shared Greetings
9Fwd All Calls to VM Greeting
*Exit Menu
4
Mailbox Settings
1Group Lists
2Handsfree & Time Saver
3Security Options
4Group Mailbox Settings
5Notification Settings
6Additional Settings
7Advanced Call Features
9Live Message Screening
*Exit Menu
5
Reminders
1Reminders Settings
2Add New Reminder
3Recurring Reminders Settings
4One-Off Reminders Settings
6
Review Erased Messages
1Voicemail
3Faxes
during playback of message
1Repeat
11 Play Previous Message
2Restore
3Permanently Erase
4Reply
5Send a Copy
6Increase Volume
66 Hear Message Details
7Slow Playback
77 Rewind 5 Seconds
8Pause
9Speed Up Playback
99 Fast Forward 5 Sec
0Help
*Exit
#Skip to Next Message
7
Switch Account
0
Help
#Next Hint
*Return to Main Menu
1Replay from Start of Menu
*
Exit
Common Buttons
0Helpful Hints
8Pause / Resume
Telephone Feature Access Codes
Feature
Code
Voicemail
*98
Transfer Caller to
User’s Voicemail
Transfer + 8 + extension
number + Transfer
Group Call Pickup
*11 + #
Directed Call Pickup
*12 + ext number + #
Manually Park Call
Transfer + *00 + #, hear
orbit number, Transfer
Retrieve Parked Call
*01 ~ *XX + #
Block Caller ID
*67 + number
Unblock Caller ID
*82 + number
Feature
Activate
Deactivate
Immediate Call Fwd
*72 + number
*73
Busy Call Forward
*90 + number
*91
No Answer Call Fwd
*92 + number
*93
Do Not Disturb
*78
*79
Hunt Group Log In/Out
*96#+grp num
*96#+0
Customer Support:
611 on the
phoneware
network or
602.445.7777 ext 1
Web User Portal:
www.phoneware.us
CommPortal Password:
Default Voicemail PIN:
Phone Options Password:
Same as Voicemail PIN
Remote Voicemail Access:
602.445.7770
Remote Feature Access:
602.445.7771
Phone Audio Training:
777
Conference Bridge:
999
Update Phone Config
Up arrow while idle
Restart Phone
Press and Hold X
T19 Telephone
Telephone
Quick Reference
User Guide
Version 21.03.07

Button
Description
Transfer–Transfer call to
another extension. On
TRANSFER will also show
on the menu of an active
call.
Voicemail Access - press
to call voicemail and
access messages.
Redial –redials
previously dialed
numbers.
Volume Control –Adjusts
the volume for the
handset, headset, ringer,
and speakerphone.
Make a Call –Lift handset or press , dial
number. To dial an extension number, simply dial the three
or four-digit extension.
You may press after dialing a number to expedite the
call. You may also pre-dial before pressing a line or lifting
the handset to allow a longer delay during dialing.
Redial –Press ; scroll through previously dialed
numbers using navigation buttons and press SEND menu
button; or just press again to redial the most recent
telephone number.
ICOM –Perform a voice announcement through an
extension’s speakerphone. Press ICOM menu button,
followed by extension number or monitored extension
button; (press to expedite}; speak after the tone.
Button
Description
Speaker - activates the
speakerphone mode.
Mute –Mutes the
microphone in your
handset or on your
speakerphone so that
your caller cannot hear
you.
Headset –activates
headset mode.
Navigation Buttons –
Press UP or DOWN to
view status of text
messages on the display
and scroll through menu
selections. Press LEFT
and RIGHT to view
different line/call
appearances.
Answering a Call –Lift handset, press to
answer on speakerphone, or press to answer on
headset.
Pickup –Dial *11# to answer a call ringing at another
phone in your pickup group.
Ending a Call –Hang up handset, or press to
end a call on speakerphone, press END CALL to end call on
headset.
Call Hold –While on a call, press HOLD menu button;
To retrieve the call, press the line button on hold. When
switching between active calls, HOLD is automatic, so it is
not necessary to press the HOLD button.
Parking a Call –While on a call,
press , enter *00#; park orbit is stated; press .
To retrieve a parked call, press * plus the park orbit
number and press #, i.e. * 0 1 #.
Supervised Transfer (announce call)
Press ; enter number; (#);announce call; press
again to connect call.
Blind Transfer (do not announce call)
Press + number + .
Transfer to Voicemail –While on a call, press:
+ 8 +enter extension number + .
3-Way Conferencing –While on a call, press
CONF menu button; enter number, wait for answer; press
CONF again. Use navigation buttons to drop a connection.
Do Not Disturb –Menu button. Press to block calls
and send immediately to your voicemail.
Voicemail –Press button; enter your voicemail
PIN if prompted (see reverse of this document).
User Commportal – Using an internet browser on
your computer, visit www.phoneware.us and select
Login/User Commportal Login. Use your phone’s direct
telephone number and portal password. (see reverse of
this document).

Button
Description
Transfer–Transfer call to
another extension. On
TRANSFER will also show
on the menu of an active
call.
Voicemail Access - press
to call voicemail and
access messages.
Redial –redials
previously dialed
numbers.
Volume Control –Adjusts
the volume for the
handset, headset, ringer,
and speakerphone.
Make a Call –Lift handset or press , dial
number. To dial an extension number, simply dial the three
or four-digit extension.
You may press after dialing a number to expedite the
call. You may also pre-dial before pressing a line or lifting
the handset to allow a longer delay during dialing.
Redial –Press ; scroll through previously dialed
numbers using navigation buttons and press SEND menu
button; or just press again to redial the most recent
telephone number.
ICOM –Perform a voice announcement through an
extension’s speakerphone. Press ICOM menu button,
followed by extension number or monitored extension
button; (press to expedite}; speak after the tone.
Button
Description
Speaker - activates the
speakerphone mode.
Mute –Mutes the
microphone in your
handset or on your
speakerphone so that
your caller cannot hear
you.
Headset –activates
headset mode.
Navigation Buttons –
Press UP or DOWN to
view status of text
messages on the display
and scroll through menu
selections. Press LEFT
and RIGHT to view
different line/call
appearances.
Answering a Call –Lift handset, press to
answer on speakerphone, or press to answer on
headset.
Pickup –Dial *11# to answer a call ringing at another
phone in your pickup group.
Ending a Call –Hang up handset, or press to
end a call on speakerphone, press END CALL to end call on
headset.
Call Hold –While on a call, press HOLD menu button;
To retrieve the call, press the line button on hold. When
switching between active calls, HOLD is automatic, so it is
not necessary to press the HOLD button.
Parking a Call –While on a call,
press , enter *00#; park orbit is stated; press .
To retrieve a parked call, press * plus the park orbit
number and press #, i.e. * 0 1 #.
Supervised Transfer (announce call)
Press ; enter number; (#);announce call; press
again to connect call.
Blind Transfer (do not announce call)
Press + number + .
Transfer to Voicemail –While on a call, press:
+ 8 +enter extension number + .
3-Way Conferencing –While on a call, press
CONF menu button; enter number, wait for answer; press
CONF again. Use navigation buttons to drop a connection.
Do Not Disturb –Menu button. Press to block calls
and send immediately to your voicemail.
Voicemail –Press button; enter your voicemail
PIN if prompted (see reverse of this document).
User Commportal – Using an internet browser on
your computer, visit www.phoneware.us and select
Login/User Commportal Login. Use your phone’s direct
telephone number and portal password. (see reverse of
this document).

Button
Description
Transfer–Transfer call to
another extension. On
TRANSFER will also show
on the menu of an active
call.
Voicemail Access - press
to call voicemail and
access messages.
Redial –redials
previously dialed
numbers.
Volume Control –Adjusts
the volume for the
handset, headset, ringer,
and speakerphone.
Make a Call –Lift handset or press , dial
number. To dial an extension number, simply dial the three
or four-digit extension.
You may press after dialing a number to expedite the
call. You may also pre-dial before pressing a line or lifting
the handset to allow a longer delay during dialing.
Redial –Press ; scroll through previously dialed
numbers using navigation buttons and press SEND menu
button; or just press again to redial the most recent
telephone number.
ICOM –Perform a voice announcement through an
extension’s speakerphone. Press ICOM menu button,
followed by extension number or monitored extension
button; (press to expedite}; speak after the tone.
Button
Description
Speaker - activates the
speakerphone mode.
Mute –Mutes the
microphone in your
handset or on your
speakerphone so that
your caller cannot hear
you.
Headset –activates
headset mode.
Navigation Buttons –
Press UP or DOWN to
view status of text
messages on the display
and scroll through menu
selections. Press LEFT
and RIGHT to view
different line/call
appearances.
Answering a Call –Lift handset, press to
answer on speakerphone, or press to answer on
headset.
Pickup –Dial *11# to answer a call ringing at another
phone in your pickup group.
Ending a Call –Hang up handset, or press to
end a call on speakerphone, press END CALL to end call on
headset.
Call Hold –While on a call, press HOLD menu button;
To retrieve the call, press the line button on hold. When
switching between active calls, HOLD is automatic, so it is
not necessary to press the HOLD button.
Parking a Call –While on a call,
press , enter *00#; park orbit is stated; press .
To retrieve a parked call, press * plus the park orbit
number and press #, i.e. * 0 1 #.
Supervised Transfer (announce call)
Press ; enter number; (#);announce call; press
again to connect call.
Blind Transfer (do not announce call)
Press + number + .
Transfer to Voicemail –While on a call, press:
+ 8 +enter extension number + .
3-Way Conferencing –While on a call, press
CONF menu button; enter number, wait for answer; press
CONF again. Use navigation buttons to drop a connection.
Do Not Disturb –Menu button. Press to block calls
and send immediately to your voicemail.
Voicemail –Press button; enter your voicemail
PIN if prompted (see reverse of this document).
User Commportal – Using an internet browser on
your computer, visit www.phoneware.us and select
Login/User Commportal Login. Use your phone’s direct
telephone number and portal password. (see reverse of
this document).

Voicemail Features
1
Review Messages
1Voicemail
3Faxes
9Future Delivery Messages
during playback of message
1Repeat
11 Play Previous Message
2Save (or mark as new)
3Erase
4Reply
5Send a Copy
6 Increase Volume
66 Hear Message Details
7Slow Playback
77 Rewind 5 Seconds
8Pause
9Speed Up Playback
99 Fast Forward 5 Seconds
0Help
*Exit
#Skip to Next Message
2
Send a Message
Enter phone number or extension
number, then #
1Review Message
2Mark as Urgent
3Mark as Private
4Re-Record Message
5Report on Send
6Report on Read
7Add Recipient
9Schedule for Future Delivery
#Send as is
3
Work with Greetings
1Personal Greeting
2Extended Absence Greeting
3System-Generated Greetings &
Name Recording
4Group Mailbox Greetings
5Busy Greeting
6Out-of-office Hours Greeting
7Shared Greetings
9Fwd All Calls to VM Greeting
*Exit Menu
4
Mailbox Settings
1Group Lists
2Handsfree & Time Saver
3Security Options
4Group Mailbox Settings
5Notification Settings
6Additional Settings
7Advanced Call Features
9Live Message Screening
*Exit Menu
5
Reminders
1Reminders Settings
2Add New Reminder
3Recurring Reminders Settings
4One-Off Reminders Settings
6
Review Erased Messages
1Voicemail
3Faxes
during playback of message
1Repeat
11 Play Previous Message
2Restore
3Permanently Erase
4Reply
5Send a Copy
6Increase Volume
66 Hear Message Details
7Slow Playback
77 Rewind 5 Seconds
8Pause
9Speed Up Playback
99 Fast Forward 5 Sec
0Help
*Exit
#Skip to Next Message
7
Switch Account
0
Help
#Next Hint
*Return to Main Menu
1Replay from Start of Menu
*
Exit
Common Buttons
0Helpful Hints
8Pause / Resume
Telephone Feature Access Codes
Feature
Code
Voicemail
*98
Transfer Caller to
User’s Voicemail
Transfer + 8 + extension
number + Transfer
Group Call Pickup
*11 + #
Directed Call Pickup
*12 + ext number + #
Manually Park Call
Transfer + *00 + #, hear
orbit number, Transfer
Retrieve Parked Call
*01 ~ *XX + #
Block Caller ID
*67 + number
Unblock Caller ID
*82 + number
Feature
Activate
Deactivate
Immediate Call Fwd
*72 + number
*73
Busy Call Forward
*90 + number
*91
No Answer Call Fwd
*92 + number
*93
Do Not Disturb
*78
*79
Hunt Group Log In/Out
*96#+grp num
*96#+0
Customer Support:
611 on the
phoneware
network or
602.445.7777 ext 1
Web User Portal:
www.phoneware.us
CommPortal Password:
Default Voicemail PIN:
Phone Options Password:
Same as Voicemail PIN
Remote Voicemail Access:
602.445.7770
Remote Feature Access:
602.445.7771
Phone Audio Training:
777
Conference Bridge:
999
Update Phone Config
Up arrow while idle
Restart Phone
Press and Hold X
T19 Telephone
Telephone
Quick Reference
User Guide
Version 21.03.07

Voicemail Features
1
Review Messages
1Voicemail
3Faxes
9Future Delivery Messages
during playback of message
1Repeat
11 Play Previous Message
2Save (or mark as new)
3Erase
4Reply
5Send a Copy
6 Increase Volume
66 Hear Message Details
7Slow Playback
77 Rewind 5 Seconds
8Pause
9Speed Up Playback
99 Fast Forward 5 Seconds
0Help
*Exit
#Skip to Next Message
2
Send a Message
Enter phone number or extension
number, then #
1Review Message
2Mark as Urgent
3Mark as Private
4Re-Record Message
5Report on Send
6Report on Read
7Add Recipient
9Schedule for Future Delivery
#Send as is
3
Work with Greetings
1Personal Greeting
2Extended Absence Greeting
3System-Generated Greetings &
Name Recording
4Group Mailbox Greetings
5Busy Greeting
6Out-of-office Hours Greeting
7Shared Greetings
9Fwd All Calls to VM Greeting
*Exit Menu
4
Mailbox Settings
1Group Lists
2Handsfree & Time Saver
3Security Options
4Group Mailbox Settings
5Notification Settings
6Additional Settings
7Advanced Call Features
9Live Message Screening
*Exit Menu
5
Reminders
1Reminders Settings
2Add New Reminder
3Recurring Reminders Settings
4One-Off Reminders Settings
6
Review Erased Messages
1Voicemail
3Faxes
during playback of message
1Repeat
11 Play Previous Message
2Restore
3Permanently Erase
4Reply
5Send a Copy
6Increase Volume
66 Hear Message Details
7Slow Playback
77 Rewind 5 Seconds
8Pause
9Speed Up Playback
99 Fast Forward 5 Sec
0Help
*Exit
#Skip to Next Message
7
Switch Account
0
Help
#Next Hint
*Return to Main Menu
1Replay from Start of Menu
*
Exit
Common Buttons
0Helpful Hints
8Pause / Resume
Telephone Feature Access Codes
Feature
Code
Voicemail
*98
Transfer Caller to
User’s Voicemail
Transfer + 8 + extension
number + Transfer
Group Call Pickup
*11 + #
Directed Call Pickup
*12 + ext number + #
Manually Park Call
Transfer + *00 + #, hear
orbit number, Transfer
Retrieve Parked Call
*01 ~ *XX + #
Block Caller ID
*67 + number
Unblock Caller ID
*82 + number
Feature
Activate
Deactivate
Immediate Call Fwd
*72 + number
*73
Busy Call Forward
*90 + number
*91
No Answer Call Fwd
*92 + number
*93
Do Not Disturb
*78
*79
Hunt Group Log In/Out
*96#+grp num
*96#+0
Customer Support:
611 on the
phoneware
network or
602.445.7777 ext 1
Web User Portal:
www.phoneware.us
CommPortal Password:
Default Voicemail PIN:
Phone Options Password:
Same as Voicemail PIN
Remote Voicemail Access:
602.445.7770
Remote Feature Access:
602.445.7771
Phone Audio Training:
777
Conference Bridge:
999
Update Phone Config
Up arrow while idle
Restart Phone
Press and Hold X
T19 Telephone
Telephone
Quick Reference
User Guide
Version 21.03.07