Yealink T41P Skype User manual

ArchTel – Cloud Based Phone System Manuals
Yealink T19P E2, T41P, T42G, T46G, T48G manual
A. General information
1. Introduction
Welcome!
This manual helps you to optimize the usage of the IP telephone in combination with the vPBX. Please
use this manual at initial operation. Some features differ from the features described in the
manufacturer's documentation.
The following pages describe the Yealink T41P, T42G, T46G and T48G system telephones.
The display and usage of the telephone will be further optimized in accordance but not
limited to the directory, transfer, and input mode in future updates.

Available Phones!
The following are the components available for the Yealink phones.
Yealink T41P Yealink T42G Yealink T46G
Yealink T48G Yealink EXP40 Yealink EHS36
Subject to alterations
Version 2 / 03.2017 (en)

2. Used symbols
The following symbols are used in this manual:
Type Icon Description
Notice Important information and notices that you have to pay attention to.
Hint Useful hints that provide additional information.
Action - is marked with a dash
Result of an action ==> is marked with an arrow
List • is marked with a bullet point
B. Security
1. Notes
The device was produced in accordance with the most common security standards. Nevertheless,
note the safety guidelines in order to use the device securely. Please note the following safety
guidelines to lower risk of burning, electric shocks, and similar risks.
General guidelines
1. Keep the device dry and clean at transport, storage, and usage.
2. Avoid collisions and drops of the device at transport, storage, and usage.
3. Do not open the device case and do not try to repair the device on your own.
Guidelines for usage and operation
1. Check whether the power supply voltage is in accordance with the device's voltage.
2. Pay attention to dry hands before using a cable.

3. Do not spill liquids on the device.
Guidelines for cleaning
1. Disconnect and unplug the device from the power supply before cleaning.
2. Use a soft, dry, antistatic cloth to clean the device.
2. Encryption
You have the option of voice encrypting (SRTP) your telephone calls. You can activate this function
for your customer account via the administration portal at any time.
Activation of this function is subject to fees.
-Activate the function on the administration portal.
-Restart all telephones. Restarting may take a few minutes. During a conversation, a lock icon on the
telephone display indicates encryption is activated.
==> The active call is now encrypted.
C. Initial Operation
1. Requirements & Information
In order to use this IP telephone with your telephone system you will need a sound
broadband connection.
If you only have a single circuit plug available (e. g. in home offices) but would like to
access the Internet with your laptop while using the phone, connect the laptop to the
circuit plug on the phone.
2. Adding an extension

All telephones you receive are preconfigured and connected to the telephone system.
Find further information on how to install an extension in the administration portal
manual
D. Operation
1. Basic Functions
1.1 Overview of Keys
Below you will see an overview over all keys of the respective models.
Yealink T41P, T42G
Pos. Description
1 4,3" Display
2 LED call indicator
3 Freely assignable function keys
4 Headset and mute key
5 Keys for voice mail, hold, redialing and transfer
6 Speaker key
7 Volume key
8 Alphanumerical key pad
9 Navigation key
10 Soft key

Yealink T46G
Pos. Description
1 4,3" Display
2 LED call indicator
3 Freely assignable function keys
4 Headset and mute key
5 Keys for voice mail, hold, redialing and transfer
6 Speaker key
7 Volume key
8 Alphanumerical key pad
9 Navigation key
10 Soft key

Yealink T48G
Pos. Description
1 LED call indicator
2 7" Touchscreen
3 Headset key
4 Mute key
5 Hold Key
6 Transfer key
7 Speaker key
8 Voice mail key
9 Redialing key
10 Navigation key
11 Volume key
12 Alphanumerical key pad

1.2. Keys in Detail
Key Description
You can use the navigation keys to steer through the menu.
On the initial page:
Down: Menu
Up: History
Left: Telephone settings
Right: Directory search
Adjusts the speaker's and telephone's volume
Mutes the microphone
Headset
Calls voice mail
Redialing
Speaker
Transfer*
Hold conversation*
* not available for Yealink T41P and T42G
Yealink T46G, T48G display icons
No network access Redirect call
Logged in successfully Hold call
Not logged in Mute microphone
Logging in Silent (ringtone)
Message Key pad lock
Do not disturb (DND) Full mailbox

1.3. Outgoing Call
Entering the extension number is sufficient when performing an internal call. If you
choose to perform an external call, you have dial the exchange identification code (e.g.
"9") prior to the external number.
You have the following options to perform an outgoing call:
 Receiver
- Pick up the receiver.
- Enter the telephone number.
- Confirm your call by pressing , or the Send soft key.
- End the conversation by pressing the soft key End Call, or hanging up.
Alternative:
- Enter the telephone number.
- Pick up the receiver.
- End the conversation by pressing the End Call soft key, or hanging up.
 Speaker
- Press the speaker key to activate the speaker.
- Dial the telephone number.
- Confirm your call by pressing , or the Send soft key.
- End the conversation by pressing the soft key End Call or hanging up.
 Headset
- Activate the headset by pressing the headset key .

- Dial the telephone number.
- Confirm your call by pressing , or the Send soft key.
- End the converstation by pressing the soft key End Call or hanging up.
By default, the search option in the central directory is set alphanumerically. Press the
2aB key in order to select a numerical or alphabetical search.
1.4. Incoming Call
To answer an incoming call, you have the following options:
- Pick up the receiver or press the speaker key to answer an incoming call. Press the headset
key in order to answer with your headset.
- End the conversation by hanging up, pressing the End Call soft key, pressing , or the headset
key (when using the headset) .
1.5. Call Waiting, Toggle & Hold a Call
 Call Waiting
The display of the telephone sends out a double knocking sound as soon as a second call comes in
during an active conversation.
You have the following options:
- You can take the incoming call by pressing the Answer soft key and set the active conversation
on hold.
- You can reject the incoming call by pressing the soft key Reject.
- You can transfer the incoming call without taking it directly. Press the Transfer soft key or the
transfer key *.

Incoming calls can only knock, if the Call waiting indication (CWI) for the
extension is activated. To enable CWI for your phone, select Call Waiting
Indication in the menu under Call Settings.
 Hold a Call
- In order to hold an active call, press the Hold key or push the Hold button *.
To take an incoming call during an active conversation, press the Answer soft key. To reject an
- incoming call, press the Reject soft key. You can transfer incoming calls directly by pressing the
transfer button * or the Transfer soft key.
==> The active conversation is now on hold.
Currently, it is not possible to access the central directory during a call on hold.
 Toggle
- To toggle between two callers, press the soft key Swap. You can further toggle between the
conversations using the navigation keys and confirm your choice by pressing the Resume soft key.
==> The active conversation is put on hold and the caller hears a waiting music.
* available only for T46G and T48G
1.6. Call Transfer
To transfer an incoming call, you have the following options:
 Attended Transfer
- After taking the call, press the Transfer soft key or *.
- Now enter the extension number.
- Press .
- Announce the incoming call.
- To transfer the call, hang up, press the Transfer soft key or *.

 Unattended transfer
- Press the Transfer soft key or * during an active call.
- Enter the extension number.
- Press .
- Press the Transfer soft key or *.
- Hang up.
When you want to perform a transfer during an active conversation follow the
next steps:
- Answer the call by pressing the Answer soft key.
- Press the Transfer soft key or the Transfer button *.
- Choose the line you want to transfer to.
- Confirm with for an attended transfer. Confirm with the Transfer soft key
or the Transfer button * for an unattended transfer.
 Blind Transfer
- Do not take the incoming call.
- Press the Transfer soft key or *.
- Enter the number.
- Press the Transfer soft key or *.
- Hang up to finalize the transfer.
When transferring a call that is on hold, you have the option to perform an
unattended transfer by pressing the Transfer soft key, entering the number and
press Transfer again. Perform an attended transfer by pressing the Transfer soft
key, entering the number and pressing the button.

* Only for T46G and T48G.
1.7. Call Forwarding
The following call forwarding options are available. You can activate or deactivate call forwarding
via the telephone menu's call settings.
 Permanent call forwarding
All incoming calls will be forwarded directly
 Forward if busy
New calls will be forwarded immediately, when coming in during an active call. This redirection
works only, if the Call Waiting function is deactivated.
 Delayed call forwarding
A call will be forwarded after a preset time.
 If unavailable
The “Call forwarding … if not available” function only works if the end device is not registered to the
telephone system:
 When the Internet connection fails or there is no LAN connection.
and
 If “call forwarding …if unavailable” is programmed for a direct extension (e.g. extension 123 -
John Doe) and a caller calls the direct dial number for the extension directly, call forwarding
applies. If the extension is a member of a queue or a group and the queue or group receives a
call, call forwarding for the individual extension no longer applies! In general, the destination
should always be an available destination number. I.e., make sure that no voicemail or
announcement comes on.

Always depose an available telephone number as target. Ensure that no voice mail or other
announcement picks up automatically.
When disconnecting the connection between the end device and the telephone system, it
can take up to 60 seconds for the call forwarding to work. Once the end device is
reconnected to the telephone system, it can take up to 60 seconds for it to register.
Call forwarding can alternatively be activated through *-Codes:
*11 + destination Permanent call forwarding to telephone number
**11 Cancel permanent call forwarding
*12 + destination If no answer after a specific time, delayed call forward to
telephone number
**12 Cancel delayed call forwarding
*13 + destination If busy, forward to telephone number
**13 Cancel call forwarding if busy
*14 + destination Call forwarding if unavailable
**14 Cancel call forwarding if unavailable
Example:
For permanent call forwarding to extension 555, enter “*11555”, to cancel “**11”. A
computerized voice informs you of the extension being activated/deactivated.
1.8. Three-Way Calls
Follow these steps to start a conference call:
- Call the first participant.
- Press the Conference soft key.
- Dial the second participant's number.
- Press , , the soft key Send or Conference.

- As soon as the second party answers the call, press the Conference soft key once again to start the
conversation with both participants.
You can split ongoing conferences to separate calls with the soft key Split. Pressing the
soft key Manage allows you to mute or remove participants.
A conference call with more than three participants is easily established via a
conference call.
Please refer to the administration manual for more information.
1.9. Do not Disturb (DND)
The Do Not Disturb (DND) function rejects incoming calls automatically. (Incoming calls will be shows as
"missed calls").
To activate the DND-mode on your telephone:
- Push the DND soft key will enable the DND mode.
Your telephone is in DND mode as soon as the display shows either DND or . If the DND mode is
activated, the caller will be IMMEDIATELY transferred to the target of the call forwarding "after time".
1.10 Callback
The Completion of Calls on No Reply (CCNR) creates a callback in case a person cannot be
reached (e.g. the person is not on its desk or busy) at the moment.
To use this function, the CCNR function has to be enabled in the administration portal
and in the phone extension.
Click on the CCNR check box under Administration / Profile to activate the function.
 Activate a callback

A caller generates automatic connection establishment within the private branch exchange (PBX) to
a previously busy party (only internally). If the the other party cannot be reached, the caller can use
the callback function.
- In order to activate the function, insert *5 into your key pad. An accoustic confirmation will finalize the
activation.
- As soon as the other party is available again, your end device receives a callback generated by the PBX.
As soon as you answer the callback, the PBX sends out a call to the number you tried to reach initially.
 Erase Callbacks
- If the callback is no longer needed, all call backs can be erased by entering the **5 code into the key
pad. An accoustic confirmation finalizes the erase.
1.11. Voice mail
 Initial Set-up
When accessing the voice mail system for the first time, set up your personal voice mail.
- Press the message key on the telephone or dial the extension assigned by the administration portal to
access the voice mail menu.
- Then select “0 Mailbox Options” to set up your voice mail box.
- Now press “1” to record a message in the event you are unavailable.
- Now record your message and press “#” to end the recording.
- Press “1” to accept the recording, “2” to replay the recording, and “3” to record a second time.
 Access the voice mail
- Press the Message key or dial *791 to access the voice mail.
- Enter your extension you saved in the administration portal and your voice mail pin to access the voice
mail options.
You can install your personal voice mail announcement for every extension via
the administration portal. These files have to be in .mp3 or .wav format.

Send voice mail messages to your email account via the administration portal.
For more detailed information, refer to the voicemail leaflet
1.12. "Hot Desking"
The basic function of “Hot desking” allows cancelling the registration of existing users and registering
new users to your end device. This function is useful when employees frequently change their work
station but don’t take along their end devices. After completing registration, your configuration is
automatically copied to the new telephone.
Step 1: Cancelling the registration of the current extension
Menu -> Phone settings -> Logoff -> Select
Step 2: Registering the new extension
Login -> Enter the extension number -> Submit -> Enter voice mail PIN -> Submit
Login and Logout may take a few moments.
2. Advanced telephone functions
2.1. Overview
You can use various functions of the telephone system via the end device as
well as the administration portal (also refer to the administration portal
manual).
After pressing the Menu key you have the following options:
Call settings

 Call waiting - define whether this function should be activated.
 Timeout – set the ringing time.
 Intercom - the intercom function enables speaking directly to a linked extension through the
system, without dial tone and ring tone.
 Caller ID block - set your entire number to be shown to the party being called, the switchboard
number to be displayed or all caller ID information to be blocked.
 Call forwarding - activate the function Call forwarding
 Parallel call - configure another telephone or your mobile phone to ring in addition to your
telephone when a call comes in. You can then answer the call with one of the two telephones.
Telephone settings
 Automatic redialing
 Suggests number (if necessary, remove function)
 Ring tone
 Define as primary device
 Logoff
System settings
(enables or disables services; for set-up see administration portal manual)
 Queues
Navigation
Use the navigation keys to mark the desired selection and press .
2.2. Function Keys & Codes
You can alter the configuration of the freely assignable function keys via vPBX
portal under configurations - functions keys. Alteration is also possible via the
administration portal. Long names will be displayed in abbreviation.
Yealink T48G

You can alter and save up to 29 functions on your display. All keys will be displayed at once when
pressing the DSS key on your display. Further freely assignable function keys can be configured via the
extension module EXP40 (only available for T46G and T48G).
ICON Description
Extension is Available
Extension is calling
Extension is being called
Extension is not registered
Extension / telephone number
You can add any extension or telephone number to the busy lamp field.
- You can start a call by pressing the respective busy lamp key. If an internal extension is programmed,
you can see whether that extension is currently busy:
 If the LED next to the key flashes, the party receives a call.
 If the LED is consistently lit, the party has answered a call and is currently busy.
 If the LED next to the respective key flashes, you can take the call by pressing the respective key
next to the flashing LED.
Intercom
You can add any extension in the PBX system and then use this function key to directly communicate
with this extension through the intercom. The other party must have the intercom activated on their

device. Intercom refers to a conventional intercom system (similar to walkie- talkies) directly connecting
you to the other party’s speaker by pressing the assigned function key.
Additional functions via * codes
Entering various codes (as listed on the following page) allows you to additionally program functions
such as call transfer to the keys. To do so, simply enter the code with the desired number in the entry
field.
Functions via *-codes
Control codes allow direct access to the telephone system’s functions. The following codes apply:
Code Description
#+n Use outside line "n" to call the telephone number ("n" replaces the “0” otherwise
required to access an outside line)
*1 Start and end voice recording (if this function is enabled for the extension)
*11+TN Permanent call forwarding to telephone number (TN)
**11 Cancel permanent call forwarding
*12+TN If not available, forward to telephone number (TN)
**12 Cancel call forwarding if no answer
*13+TN If busy, forward call to telephone number (TN)
**13 Cancel call forwarding if busy
*14+TN If not registered, forward to telephone number (TN)
**14 Cancel forward if unregistered
*2+Speed dial Directly dial the extension/telephone number via speed dial
*3 Pick up the last call ringing in the pick-up group
*3+EXT Pick up call coming in to the extension (EXT)
*490 Activate call waiting
**490 Deactivate call waiting
*5 If busy, automatic callback activated
**5 If busy, automatic callback deactivated
*55 Specify primary device within a premium extension (Premium Package)