ZAPTEC Go User manual

Zaptec Go
User Manual
Start your
adventure today
Zaptec

English 4
Norsk 18
Svenska 32
Dansk 46
Deutsch 60
Français 74
Italiano 88
Nederlands 102
íslenska 116
Polski 130
Português 144
ไทย 158
Finnish 172

Zaptec Go
works with
any car
No matter what you drive or where
you’re going, Zaptec Go is the surest
way to power your journey. Built
on leading edge Norwegian green
tech, we’ve created a charger, that’s
as smart on the inside as it is simple
on the outside.

4
English
Important information
Before using or maintaining this product, it is important to
read the following safety instructions. Failure to follow and
apply all the instructions and procedures covered in this quick
guide will invalidate the guarantee and cause Zaptec Charger
AS and direct partners towaive all liability and claims for
compensation.
WARNING!
!Read through the instructions carefully and familiarize yourself with the equipment
before you start using it.
!This equipment must only be installed, repaired, and maintained by qualified
personnel. Repairs must be carried out by Zaptec or a pre-approved workshop.
!All applicable local, regional, and national laws and regulations must be followed
when installing, repairing, and maintaining the product.
!Do not install or use a product which is damaged in any way. See the information
in the chapter on Support and Repairs.
!Only use approved cabling for the installation.
!Do not insert foreign objects into the Type 2 socket.
!Do not use high-pressure washers to clean the charger station.
Follow the instructions in the chapter Storage and Maintenance.
!Avoid installing the charger in a location which is exposed to direct sunlight.
!Adapters are permissible – A conversion adapter from the charger outlet must only
be used if specified and approved by the vehicle manufacturer or charger producer
!Read the guarantee at zaptec.com/guarantee or contact Zaptec support
and request a copy.

5
English
Get to know Zaptec Go
Status light
Type 2 socket
Charge card
authentication (RFID)

6
English
Activate and connect your charger to the Zaptec App
Zaptec
To activate and connect to a charger:
1. Open the Zaptec App
2. Click “Add Zaptec Product”.
3. Scan the QR code on the Zaptec Go charger to start
connecting the charger
4. Remove the QR code sticker after first connection.
We suggest you place this sticker in your fuse box in
case you need to reconnect with the charger in the future.

7
English
This app will give you access to the
complete Zaptec experience! In the app,
you can monitor your charging session
and speed, lock the cable to the charger,
control access for friends and family and
keep track of your charging history.
We will be continuously adding features
to this app based on user needs, so look
out for updates.
Once your authorized electrician has
finished the installation, you can create
your Zaptec user account and register
your charger. Download the app in App
Store or Google Play Store.
Need help to connect
your charger to the app?
Watch our how-to-video
step by step.

8
English
Add more chargers to your address
You can connect up to three Zaptec
chargers per address. To connect an
additional charger, make sure you´re
logged in the Zaptec app.
1. From the Home,
tap the symbol
2. Scan the QR code
on the Zaptec Go charger
to start connecting the
second charger.
3. If you are adding a third
charger, repeat from step 1.

9
English
Status light indicator
No light
Updating firmware.
This normally takes a few minutes.
Error detected. Unplug vehicle and restart
the charging station. If this does not clear
the red light, contact your installer.
Waiting to be configured by an authorized
installer.
Waiting for authentication.
Authenticate with your app or key fob.
Charging complete or charging is waiting
for scheduled start or Eco Mode
(available in selected countries)
Charging.
Standby.
Check charger power.
Purple
Red
Orange
Yellow
Green
Blue
White

10
English
Start/stop charging
Start charging.
Connect your charging
cable to the vehicle
and then connect
the cable to the charger.
When the status light
changes to pulsating
blue, the car is charging.
Stop charging
You can pause charging via the app.
Alternatively, you can also stop charging
by simply removing the plug from your
electric vehicle.
Please note that attempting to remove
the cable from the Zaptec Go while
charging will not be possible until
charging has finished or has been
stopped by the car.

11
English
Be in control of who can use your charger
You can give permissions to multiple
users to access your Zaptec go via
the App.
This is an option if you would like to
keep your charger private. You would
then avoid having uninvited guests
charging from your charger without your
permission. This setting can be switched
on and off whenever you need it.
Anyone who has access can start
charging by creating their own account
in the Zaptec App and use the app as an
authenticator.
You can use a device that is equipped
with RFID technology to start charging
as well, such as a Zaptec Key. Any RFID
enabled device can be easily added to
an account using the Zaptec App.

12
English
Over-the-air software updates.
We
got you
covered
Being connected at all times means we will provide you with software updates.
As well as having these smart charging features available, we have got you covered
with free 4G LTE-M. If your charger is located in a place where 4G LTE-M is not available,
you can connect the charger to Wi-Fi in the Zaptec App.

13
English
If you have a Zaptec Sense
Zaptec Sense reads how
the energy consumption
is used in your home.
It acts like a receptionist
to communicate with your
other electrical appliances
enabling dynamic load
balancing, while protecting
your incoming electrical supply.
Lower electricity bills
Zaptec Sense allows you to adjust the
output of your charging system, ensuring
that you can avoid expensive power
consumption peaks.
Utilise all available power
Charging adjusts automatically in line
with consumption at the premises to
ensure that your power is fully utilized.
Avoid high costs
Zaptec Sense allows you to avoid
expensive costs for increased power
usage.
Avoid tripping
Avoid overloading and tripping circuit
breakers when charging your vehicle.
View your power consumption in real
time. Get a complete overview of your
power consumption using the Zaptec App.
Check with your local Zaptec resellers
or visit our website zaptec.com to get
a Zaptec Sense (available in selected
countries).

14
English
Storage and Maintenance
• Wipe down the charging station
with a damp cloth.
• Check that the charging connector
is free of all foreign materials.
• Check that the charging station
has no external, physical damage.
In the case of publicly accessible
installations, an annual inspection
must be carried out by qualified
personnel in accordance with
Norwegian legislation and regulations.
In the case of publicly accessible
installations, an annual inspection
must be carried out by qualified
personnel in accordance with local
legislation and regulations.
The product must be kept in a dry room with a stable temperature.
The following periodic maintenance is recommended:
Every Zaptec charger is designed to provide the highest possible level of security.
Your charger is configured with a security PIN to control access to certain functions.
You should keep this PIN safe and not reveal it to anyone you do not trust.
To ensure your charger remains secure, Zaptec will continue to provide software
updates for your charger for a minimum of five years from the date of purchase.
You can check for updates and install them using the Zaptec app or Zaptec portal.
If you have any concerns or problems regarding the security of your charger,
or wish to request the removal of any personal data, then please notify us by
visiting https://zaptec.com/help
Keeping you secure

15
English
Technical specifications
Mechanical and installation
PARAMETER TEST CONDITION MIN TYP MAX UNIT
Dimensions H: 242
W: 180
D: 75
mm
Weight 1.3 kg
Altitude 2000 m
Input wire cross section 1.5 6 mm2
Input cable diameter 1.40 2.80 mm
Degree of protection IP54
Charging mode Mode 3, case B
Mechanical strength IK08
Pollution degree Installation environment 4
Support for ventilation According to EN IEC
61851-1 6.3.2.2
No
Access According to EN IEC
61851-1 5.4
Restricted and non-restrict-
ed access

16
English
Technical specifications
Connectivity
PROTOCOL SUPPORTED STANDARDS
4G LTE Cat M1
Wi-Fi 802.11b/g/n (2.4 GHz)
Bluetooth Bluetooth v4.2 (BR/EDR/BLE)
RFID
ISO/IEC 14443 A (Type A, 13.56 MHz)
ISO/IEC 15693 Type A (Mifare Classic, 13.56 MHz)
General
PARAMETER TEST CONDITION MIN TYP MAX UNIT
Rated voltage (Un)
Phase-Neutral 207 230 253
V
Phase-Phase 360 400 440
Rated current (In) 32 A
Rated frequency 50 Hz
Standby power consumption ´ 2 W
Ambient operating temperature -30 40 oC
Maximum charging power
TN 3 phase @ 32 A 22
kW
TN 1 phase @ 32 A 7.4
IT 3 phase @ 32 A
(Norway only)
12.7
IT 1 phase @ 32 A
(Norway only)
7.4
Protection class I
Overvoltage category III

17
English
Technical specifications
Integrated energy meter
PARAMETER TEST CONDITION MIN TYP MAX UNIT
Accuracy Line voltage, current, and power factor +/-3 %
Integrated RDC-DD
PARAMETER SYMBOL MIN TYP MAX UNIT
Residual DC operating current IΔdc 0.006 A
Operating characteristics RDC-DD according to IEC 62955
Making and breaking capacity Im 500 A
Residual making and breaking
capacity
IΔm 500 A
Rated conditional short- circuit
current
Inc 3 kA
Rated conditional residual
short-circuit current
IΔc 3 kA
Upstream circuit breaker and RCD
PARAMETER SYMBOL MIN TYP MAX UNIT
Residual operating current IΔn 0.03 A
Rated current In 40 A
Operating characteristics Type A according to IEC/EN 61008-
1 / 61009-1

18
Norsk
Viktig informasjon
Før du bruker eller vedlikeholder dette produktet, er det viktig
å lese sikkerhetsanvisningene nedenfor. Hvis du ikke følger
alle instruksjonene og prosedyrene som beskrives i denne
hurtigveiledningen, vil ikke garantien være gyldig, og Zaptec
Charger AS og våre direkte partnere fraskriver seg alt ansvar
og eventuelle krav om kompensasjon.
ADVARSEL!
!Les nøye gjennom anvisningene, og gjør deg kjent med utstyret før du tar det i bruk.
!Utstyret må kun installeres, repareres og vedlikeholdes av kvalifisert personell.
Reparasjoner skal utføres av Zaptec eller et forhåndsgodkjent verksted.
!Alle gjeldende lokale, regionale og nasjonale lover og forskrifter må følges ved
installasjon, reparasjon og vedlikehold av produktet.
!Ikke installer eller bruk et produkt som er skadet på noen måte. Se informasjonen i
kapittelet om kundestøtte og reparasjoner.
!Bruk bare godkjente kabler til installasjonen.
!Ikke stikk fremmedlegemer inn i type 2-kontakten.
!Ikke bruk en høytrykkspyler til å rengjøre Zaptec Go. Følg anvisningene i kapittelet
lagring og vedlikehold.
!Unngå å installere laderen på et sted som utsettes for direkte sollys.
!Adaptere er tillatt – En konverteringsadapter fra ladeuttaket må kun brukes hvis
spesifisert og godkjent av bilprodusenten eller laderprodusenten
!Les garantien på zaptec.com/guarantee eller kontakt Zaptecs kundestøtte og be om
et eksemplar.

19
Norsk
Bli kjent med Zaptec Go
Statuslys
Type 2-kontakt
Godkjenning av ladekort
(RFID)

20
Norsk
Aktiver og knytt laderen til Zaptec-appen
Zaptec
Slik aktiverer du og kobler til en lader:
1. Åpne Zaptec-appen.
2. Klikk på “Legg til Zaptec-produkt”.
3. Skann QR-koden på Zaptec Go-laderen for å begynne
å koble til laderen.
4. Fjern QR-kodeetiketten etter første tilkobling. Vi foreslår at
du plasserer dette klistremerket i sikringsskapet i tilfelle du
må koble til laderen igjen i fremtiden.