ZAPTEC HOME User manual

ZAPTEC HOME
USER MANUAL

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EN
Congratulations on your
purchase of ZAPTEC HOME!
A unique Norwegian smart charging station for your
home.
ZAPTEC HOME allows you to charge your vehicle safely,
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Use your charging station together with an RFID tag/
charging card or via our ZAPTEC App to approve users of
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that receives regular software updates from our cloud-
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ZAPTEC PREMIUM
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Upgrade to ZAPTEC Premium via the ZAPTEC Portal
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Table of Contents
Safety Instructions 5
ZAPTEC Portal 6
ZAPTEC App 6
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ZAPTEC HOME 7
Status Indicators 7
How to Start Charging 8
How to Start Charging with Authentication 8
Start charging with an authentication RFID tag/charging card 8
How to Stop Charging 8
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Error Codes 10
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Storage and Maintenance 11
Warranty 11
Support and Repairs 12
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Safety Instructions
WARNING!
Before using or maintaining this product, it is important to
read the following safety instructions. If you fail to follow and
invalidate the warranty and Zaptec Charger AS will not be liable
for any claims or compensation under any circumstances.
!Read these instructions carefully and examine the equipment
to familiarise yourself with the product prior to use.
!This equipment may only be installed, repaired and
!All applicable local, regional and national regulations must
be followed when installing, repairing and maintaining this
equipment.
!Do not use this product if damaged. See the section Support
and Repairs for further information.
!Do not use an extension cord for the charging cable.
!Do not touch the plugs or insert foreign objects into them.
!Do not insert measuring equipment, cables, cables or other
items into the quick connector or the backplate for testing
the equipment. Please use connector screws or use a female
connector.

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ZAPTEC Portal
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ZAPTEC App
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Charging Cable Type
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7
EN
ZAPTEC HOME
Status Indicators
7KHVWDWXVRIWKHFKDUJLQJVWDWLRQLVVKRZQE\WKHVWDWXVLQGLFDWRU=XVLQJWKHIROORZLQJFRORXUV
Authentication OK (once every 30 seconds means
WKDWWKHFKDUJLQJVWDWLRQLVRIwLQH
Charging complete
FlashingContinuous
Charging
wDVKHV $XWKHQWLFDWLRQIDLOHG
7KHOLJKWLVRIIEXWwDVKHVRQFHHYHU\VHFRQGV
 WKHFKDUJLQJVWDWLRQKDVQRWEHHQDFWLYDWHGLQ
=$37(&3RUWDO6HHWKH7URXEOHVKRRWLQJVHFWLRQIRU
IXUWKHUGHWDLOV
(UURUVHHWKH7URXEOHVKRRWLQJ
section for further details)
Colour
BLUE
RED
YELLOW
GREEN
Connected to a vehicle and
ready to charge
System starting up
Awaiting authentication
Awaiting ZAPTEC Portal
9HKLFOHDGGHGWRTXHXH
Status indicator (Z)
5),’]RQH
Electrical outlet
,(&0RGH7\SH
Protective cover
Open the front cover here
SmartKey
PURPLE Firmware updating
SmartKey Column
WHITE Clear

8
How to Start Charging
1. &KHFNWKDWWKHVWDWXVLQGLFDWRU=LVLOOXPLQDWHGZKLWH
2.5HPRYHWKHSURWHFWLYHFRYHUWRJDLQDFFHVVWRWKHHOHFWULFDORXWOHW
3.$WWDFKWKHFKDUJLQJFRQQHFWRUWRWKHFKDUJLQJVWDWLRQHOHFWULFDORXWOHW
4.$WWDFKWKHFKDUJLQJFRQQHFWRUWR\RXUYHKLFOH
5.7KHVWDWXVLQGLFDWRUZLOOwDVKEOXHRQFHFKDUJLQJKDVVWDUWHG
7KHFKDUJLQJFXUUHQWPD\YDU\GHSHQGLQJRQWKHFDSDFLW\RIWKHLQVWDOODWLRQDQGWKHQXPEHURI
DFWLYHFKDUJLQJVWDWLRQV
i
How to Start Charging with Authentication
&KDUJLQJZLWKDXWKHQWLFDWLRQUHTXLUHV\RXWRKDYHUHJLVWHUHGDXVHUSURvOHLQ=$37(&3RUWDODQG
WKDWWKLVXVHUSURvOHKDYHDFFHVVJUDQWHGWRWKHFKDUJLQJVWDWLRQIDFLOLW\5),’WDJVFKDUJLQJFDUGV
DUHFRQQHFWHGWR\RXUXVHUSURvOH
For set up details, see section connecting a RFID Tag/Charging Card to Your
8VHU3URvOH7KHUHFRPPHQGHGDXWKHQWLFDWLRQPHWKRGLVWKHXVHRI5),’WDJVFKDUJLQJFDUGV
Start charging with an authentication RFID tag/charging card:
 )ROORZVWHSLQ+RZWR6WDUW&KDUJLQJ
 7KHVWDWXVLQGLFDWRU=ZLOOQRZwDVK\HOORZWRLQGLFDWHWKDWLWLVDZDLWLQJDXWKHQWLFDWLRQ
 +ROGWKH5),’WDJFKDUJLQJFDUGXSWRWKH5),’]RQHVHHLOOXVWUDWLRQLQWKHVHFWLRQ=$37(&
+20(
 7KHVWDWXVLQGLFDWRUZLOOwDVKJUHHQRQFHDXWKHQWLFDWLRQLVDSSURYHG
 7KHVWDWXVLQGLFDWRUZLOOwDVKEOXHRQFHFKDUJLQJKDVVWDUWHG
,IVWDWXVLQGLFDWRULVwDVKLQJUHGVHHWKH7URXEOHVKRRWLQJVHFWLRQIRUIXUWKHUGHWDLOV
How to Stop Charging
1. 7RLQWHUUXSWWKHFKDUJLQJSURFHVV6WRSFKDUJLQJDVUHFRPPHQGHGLQ\RXUFDUVXVHUPDQXDO
2. ’LVFRQQHFWWKHFKDUJLQJFRQQHFWRUIURPWKHYHKLFOH
3. ’LVFRQQHFWWKHFKDUJLQJFRQQHFWRUIURPWKHFKDUJLQJVWDWLRQ
4. 3ODFHWKHSURWHFWLYHFRYHURYHUWKHFKDUJLQJSRLQWWROLPLWH[SRVXUHWRGXVWDQGUDLQ


EN
Connect RFID Tag/Charging card to user profil
7KHFKDUJLQJVWDWLRQVXSSRUWVPRVWFRPPRQ5),’WDJVFKDUJLQJFDUGV0LIDUH&ODVVLF,I\RX
KDYHDYLVXDOO\UHDGDEOHFRGHWKLVFDQEHDGGHGYLD=$37(&3RUWDORUE\VFDQQLQJWKH5),’WDJ
FKDUJLQJFDUGXVLQJWKHFKDUJLQJVWDWLRQDVGHVFULEHGEHORZ
1.’RZQORDGWKH=$37(&$SSIURP$SS6WRUHRU*RRJOH3OD\
2.5HJLVWHUDVDXVHUDQGORJLQWRWKHDSS
3.*RWRWKHPHQXVHOHFWXVHUSURvOHDQGDGGDQHZFKDUJLQJFDUG7KHQIROORZWKHLQVWUXFWLRQVLQ
WKHDSS
6HHRXU<RX7XEHYLGHRVIRUIXUWKHULQVWUXFWLRQV]DSWHFFRP\RXWXEH
Add Users to the Installation
7KHRZQHURIWKHLQVWDOODWLRQFDQDGGXVHUVE\JRLQJWRDFFHVV7KLVLVZKHUHXVHUVFDQEHDGGHG
LQYLWHGRUUHPRYHG7KLVDVVXPHVWKDWDXWKHQWLFDWLRQXVHUFRQWUROKDVEHHQDFWLYDWHGRQWKH
LQVWDOODWLRQ
How to Monitor the Charging Station (ZAPTEC Portal)
<RXFDQORJLQYLD=$37(&3RUWDOSRUWDO]DSWHFFRPWRVHHDOO\RXUFKDUJLQJVWDWLRQVDQGDOOWKH
FKDUJLQJVWDWLRQVWKDW\RXDUHUHJLVWHUHGWRXVH7KHRZQHURIWKHLQVWDOODWLRQFDQPRQLWRUDOOXVHDQG
VHHDOLYHRYHUYLHZRIWKHVWDWXVRIWKHFKDUJLQJVWDWLRQ
Turn Eco Mode On/Off
,I\RXZDQWWRWHPSRUDULO\WXUQHFRPRGHRQRURIIIRURQHFKDUJLQJVWDWLRQHJLI\RXZDQW
FKDUJLQJWRVWDUWDVVRRQDVSRVVLEOH\RXFDQGRVRYLDWKHGDVKERDUGLQWKHDSS:KHQ\RXKDYH
DQDFWLYHFKDUJLQJVWDWLRQRQDFKDUJLQJVWDWLRQZKHUHHFRPRGHLVDYDLODEOHDQRQRIIEXWWRQIRU
HFRPRGHZLOOEHFRPHDYDLODEOHRQWKHGDVKERDUG
,QRUGHUWRFKDQJHWKHVWDQGDUGVHWWLQJVIRUHFRPRGH\RXPXVWORJLQWR=$37(&3RUWDO
Lock Cabel to the Charging Station
7KHFKDUJLQJFDEOHFDQEHORFNHGSHUPDQHQWO\WRWKHFKDUJLQJVWDWLRQ7KLVIHDWXUHLVDFWLYDWHGYLD
WKH=$37(&$SS
1. /RJLQWRWKH=$37(&$SSFDQEHGRZQORDGHGIURPWKH$SS6WRUHRU*RRJOH3OD\
2. &OLFNRQWKHLFRQIRUXVHUSURvOHVLQWKHWRSULJKWKDQGFRUQHURIWKHDSSKRPHSDJH
3. &OLFNRQ&KDUJLQJ6WDWLRQV
4. 6HOHFWWKHFKDUJLQJVWDWLRQWKDW\RXZLVKWKHDPHQGWKHVHWWLQJVIRU
5. 7KHVHWWLQJIRUORFNLQJWKHFDEOHSHUPDQHQWO\FDQEHFKDQJHGXQGHU/RFNFDEOHWR
FKDUJLQJVWDWLRQ
Set Status Indicator Brightness
1. Log in to the ZAPTEC App
2. &OLFNRQWKHLFRQIRUXVHUSURvOHVLQWKHWRSULJKWKDQGFRUQHURIWKHDSSKRPHSDJH

10
3. &OLFNRQ&KDUJLQJ6WDWLRQV
4. Select charging station
5. 6HWVWDWXVLQGLFDWRUEULJKWQHVV
Error Codes
1. Log in to the ZAPTEC App
2. $QGURLG&OLFNRQWKHFRJLQWKHWRSULJKWKDQGFRUQHURIWKHDSSKRPHSDJH
L26&OLFNRQWKH=$37(&NH\LFRQLQWKHWRSOHIWKDQGFRUQHURIWKHDSSKRPHSDJH
3. 6HOHFWWKHFKDUJLQJVWDWLRQWKDW\RXZDQWWRYLHZWKHHUURUFRGHIRU
4. 2QFHWKHDSSKDVFRQQHFWHGWRWKHFKDUJLQJVWDWLRQDUHGvHOGZLOOEHGLVSOD\HGZKHQWKH
FKDUJHUKDVDFWLYHHUURUFRGHV&OLFNRQWKLVvHOGWRVKRZWKHGHWDLOVRIWKHDFWLYHHUURUFRGHV
Troubleshooting
:DUQLQJVHUURUPHVVDJHVDQGUHODWHGGHWDLOVDUHDOVRVKRZQYLDWKH=$37(&3RUWDO=$37(&$SS
6HHVHFWLRQ(UURU&RGHV
No light:
•7KHFKDUJLQJVWDWLRQLVQRWUHFHLYLQJDQ\SRZHUIURPWKHLQVWDOODWLRQ
White/blue light:
•&KHFNZKHWKHUWKHFKDUJLQJFDEOHLVFRUUHFWO\DWWDFKHGWRWKHFKDUJLQJVWDWLRQHOHFWULFDORXWOHW
•&KHFNZKHWKHUWKHYHKLFOHLVFRQvJXUHGIRULPPHGLDWHFKDUJLQJ
Yellow flashing light:
•7KHFKDUJLQJVWDWLRQLVDZDLWLQJDXWKHQWLFDWLRQQRXVHUSURvOHZLWKDFFHVVKDVDXWKHQWLFDWHG
ZLWKWKHFKDUJLQJVWDWLRQ&KHFNWKDWWKHFRUUHFW5),’WDJFKDUJLQJFDUGLVEHLQJXVHGZLWKWKH
FKDUJLQJVWDWLRQ
•:DLWLQJIRUWKHFORXG7KHFKDUJLQJVWDWLRQLVZDLWLQJIRUWKHFORXGEDVHGVHUYLFH(QVXUHWKDW
WKHFKDUJLQJFDEOHLVFRQQHFWHGWRWKHFKDUJLQJVWDWLRQDQGYHKLFOHDQGDXWKHQWLFDWHWKHXVHUWR
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VWDUWLPPHGLDWHO\RQFHWKHFKDUJLQJVWDWLRQUHFHLYHVWKHVWDUWFRPPDQGIURP=$37(&3RUWDO
•9HKLFOHLQTXHXH7KHFKDUJLQJVWDWLRQLVDZDLWLQJDYDLODEOHFKDUJLQJFXUUHQWIURPWKH
LQVWDOODWLRQ&RQQHFWWKHFKDUJLQJFDEOHWRWKHFKDUJLQJVWDWLRQDQGHOHFWULFYHKLFOHDQG
authenticate the user to the charging station if the installation/charging station has authentication
DFWLYDWHG&KDUJLQJZLOOVWDUWDXWRPDWLFDOO\RQFHFKDUJLQJFXUUHQWEHFRPHVDYDLODEOH
Red light:
•’LVFRQQHFWWKHFKDUJLQJFDEOH,IWKHVWDWXVLQGLFDWRUOLJKWJRHVZKLWHUHFRQQHFWWKHFKDUJLQJ
FDEOH,IFKDUJLQJGRHVQRWEHJLQDQGWKHOLJKWJRHVUHGDJDLQWKLVLQGLFDWHVDSRVVLEOHIDXOWZLWK
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