Zycoo ZX100 Series User manual

ZX100 IP PBX
User's Manual
The information contained in this document is subject to change at any time without
prior notification.Specifications of the product are subject to change at any time
without notice.If you want to learn more info about our product,please visit our web
www.zycoo.com.
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 1
TABLE OF CONTENTS
Chapter1 Brief Introduction......................................................................................... 3
Chapter2 Safety Notice ................................................................................................ 4
Chapter3 ZX100 Specification..................................................................................... 5
3.1 Model..................................................................................................................................5
3.2 System Features ..................................................................................................................5
3.3 Interface&Panel ..................................................................................................................6
3.4 Default configuration..........................................................................................................7
3.5 Default Feature Key............................................................................................................7
Chapter4 Login in Home Page..................................................................................... 8
Chapter5 Basic Configuration................................................................................... 10
5.1 Configure Extensions........................................................................................................10
5.2 Trunk.................................................................................................................................11
5.3 Outbound Routers.............................................................................................................13
Chapter6 Inbound Control......................................................................................... 15
6.1 Inbound Routers................................................................................................................15
6.2 IVR (Interactive Voice Response).....................................................................................15
6.3 IVR Prompts .....................................................................................................................16
6.4 Ring Groups......................................................................................................................17
Chapter7 Advanced Configuration ........................................................................... 19
7.1 Options..............................................................................................................................19
7.2 Voice Mail.........................................................................................................................19
7.2.1 General Settings.....................................................................................................20
7.2.2 SMTP settings........................................................................................................21
7.2.3 Email settings.........................................................................................................22
7.3 Conferencing.....................................................................................................................22
7.4 Music On Hold..................................................................................................................23
7.5 Music On Ringback ..........................................................................................................24
7.6 Call Parking.......................................................................................................................24
7.7 DISA Settings....................................................................................................................25
7.8 Follow Me.........................................................................................................................26
7.9 Paging and Intercom .........................................................................................................27
7.10 Monitor ...........................................................................................................................28
7.11 Time Based Rules............................................................................................................29
Chapter8 Status Display ............................................................................................ 30
8.1 Monitor List ......................................................................................................................30
8.1 Call Logs...........................................................................................................................30
8.2 Register Status...................................................................................................................31
8.3 System Info .......................................................................................................................31
Chapter9 Network Settings........................................................................................ 32
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 2
9.1 Network and Country........................................................................................................32
9.1.1 WAN Port Settings.................................................................................................32
9.1.2 LAN Port Settings..................................................................................................32
9.1.2 Country Settings.....................................................................................................33
9.2 Route.................................................................................................................................33
9.2.1 Route Settings........................................................................................................33
9.2.2 Static Routing.........................................................................................................34
9.2.3 Routing Table.........................................................................................................35
9.4 NAT Map...........................................................................................................................35
9.5 IP Filter..............................................................................................................................36
9.3 DDNS&VPN.....................................................................................................................37
9.2.1 DDNS Settings.......................................................................................................37
9.2.2 VPN Settings..........................................................................................................38
Chapter10 System Management ............................................................................... 39
10.1Time Settings ...................................................................................................................39
10.1.1 NTP Settings ........................................................................................................39
10.1.2 Manual Time Settings ..........................................................................................39
10.2 Management....................................................................................................................40
10.3 Backup ............................................................................................................................40
10.4 Upgrade...........................................................................................................................41
Chapter11 Operating Instruction............................................................................... 43
11.1 How to link the ZX100 IP PBX to the interwork............................................................43
10.1.1 IP PBX behind the Router....................................................................................43
10.1.2 IP PBX behind the Modem ..................................................................................43
11.2 How to log in the IP PBX system....................................................................................44
11.3 How to make a internal call.............................................................................................45
11.4 How to make an outbound call........................................................................................46
11.4.1 Make call via PSTN trunk....................................................................................46
11.4.2 Make call via VoIP trunk......................................................................................48
11.5 How to make an incoming call........................................................................................50
11.6 How to Set an incoming call to IVR based time rule......................................................50
11.7 How to link two ZX100 IPPBX in the same network.....................................................54
11.8 How to link two IPPBX in different network..................................................................57
11.9 How to resolve problems about hearing only on one side...............................................59
Chapter12 How to use Skype account in ZX100......................................................... 61
12.1 Register for Skype Manager............................................................................................61
12.2 Create a SIP Profile and buy a Channel Subscription.....................................................61
12.3 Allocate Skype Credit to the SIP Profile.........................................................................62
12.4 Configure your Skype for SIP certified PBX for outbound calls....................................63
12.5 Make an outbound call....................................................................................................64
12.6 Configure your Skype for SIP certified PBX for inbound calling ..................................64
12.7 Set up a business account to test inbound calls from people with Skype........................64
12.8 Make a test inbound call from Skype..............................................................................65
12.9 Assign an Online Number to receive calls from landlines and mobile phones...............65
12.10 Make a test inbound call from a landline or mobile phone...........................................65
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 3
Chapter1 Brief Introduction
Thank you for your purchasing the ZX100 series of IP PBX with powerful network
function,such as NAT map,router,VPN,Firewall,DDNS,etc. The all-in-one ZX100 IP PBX
can not only provide the traditional basic PBX features(call hold, call forwarding, call
waiting and so on)as well as enhanced features such as recording,visual voice mail,
music on hold ,and auto attendant. In addition, the ZX100 IP PBX supports innovative
functionality like private VoIP networking, remote access, superior VoIP voice quality with
advanced audio processing, and the revolutionary ability to traverse a NAT and firewall.
With Zycoo VoIP solutions, the middle business can quickly deploy VoIP networks to
connect multiple branch locations over the Internet without the need to change the current
equipment or dial plan. By using the ZX100 IP PBX, the customers can take advantage of
the VoIP services provided by the ITSPs(Internet Telephony Service Providers)or
traditional telephony services, reduce intra-company telephony expenses, and allow VoIP
remote access anywhere via the internet.
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 4
Chapter2 Safety Notice
Please read the following safety notices before installing or using this IP PBX. They are
crucial for a safe and reliable operation of the device.
zBefore using the external power supply in the package, please check with residential
power voltage. Inaccurate power voltage may cause fire and damage.
zPlease do not damage the power cord. If power cord or plug is impaired, do not use it,
otherwise, it may cause fire or electric shock.
zThe plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
zDo not drop, knock or shake it. Rough handling can break internal circuit boards.
zDo not install the device in places where there is direct sunlight. Also do not place the
device on carpets or cushions. It may cause fire or breakdown.
zAvoid exposing the device to high temperature, below -10°C or high humidity. Avoid
wetting the unit with any liquid.
zDo not attempt to open it. Non-expert handling to the device could damage it. Consult
your authorized dealer for help, or else it may cause fire, electric shock or breakdown.
zDo not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe
it with soft cloth that has been slightly dampened in a mild soap and water solution.
zWhen lightning, do not touch power plug or phone line, it may cause an electric
shock.
zDo not install this device in an ill-ventilated place.
zYou are in a situation that could cause bodily injury. Before you work on any
equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents.
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 5
Chapter3 ZX100 Specification
3.1 Model
ZYCOO ZX100 Series IPPBX product line include ZX100-16,ZX100-E1, so far, since they
have almost the same software and structure so we will use ZX100-A16 as the demo unit
on this article.
3.2 System Features
ZX100 series of IP PBX is not only the full feature phone system,but also a professional
router device. The all-in-one ZX100 IP PBX can not only provide the traditional basic PBX
features(call hold, call forwarding, call waiting and so on) as well as enhanced features
such as recording server,voice mail server,conference server,etc.In addition,it supports
powerful network management,such as NAT map,router,VPN,Firewall,DDNS,etc
zUp to 80 concurrent calls.
zAbove 1000 registers
zUp to 1000 hours recording (can be extended)
zConfiguration by Web
zBuilt-in SIP/IAX Server
zBuild in Voice Mail Server
zCodec: G.711-Ulaw, G.711-Alaw, G.726, G.729, GSM, SPEEX
zSIP/IAX Extensions(connect with IP Phone)
zZap Extensions(connect with Analog Phone)
zCall Forward/Call Hold/Call Transfer/Call Waiting/Caller ID
zFlexible Dial Plan
zRing group
zConference Room
zIVR and Auto attendant
zMultimedia Music On Hold and Ring Back
zCall Monitoring
zVideo Call Support
zDISA setting
zCall parking
zCall Paging and intercom
zFollow me Setting
Model FXS FXO E1
ZX100-A16
A16016 0 16 0
A16214 214 0
A16412 4 12 0
A16610 610 0
A16808 8 8 0
ZX100-E1 E1 0 0 1
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 6
zCall Logs check and download
zSupport IP Phone with Key function
zBLF(Busy Lamp Field)
zStatic/DHCP/PPPoE network access
zSystem backup and store
zSet system time manually
zVPN Client (support N2N)
zDDNS Client (support Dyndns.org)
zRouter setting
zNAT map
zIP Filter
zCodec Negotiation/Echo cancelation/VAD.etc
zFAX T.38
3.3 Interface&Panel
Here, we take ZX100-A16 as the sample to show the interface and the indicators at the
back and frond panel.
1) Back panel
z16 * Analog Ports
z2 * Network Interface (RJ45)
z1 * Power Interface(DC 110V~240V)
z1 * Power Switch
2) Frond Panel
Mark Function Status Description
PWR Power Status On Power On
Off Power Off
HDD Disk Status Wink System working
Off System Failed
PWR Power Button Power On/Power Off the system
RST Reset Button Restart the system
LCD System Info Display the current System info
1-16 Analog Modules Status Green FXS/FXO channels
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 7
Off Failed
3) Hardware
zCPU:ATOM N270, 1.6 Ghz x86 CPU
zRAM: 2 GB DDR2 RAM
zStorage: 320G mobile hard disk drive
zPSU: 200W Power Supply with industry standard
zDimensions: W: 465 mm, H: 44.5 mm , D: 370 mm
zWeight: 7.0Kg
4) environmental requirements:
ztemperature: -10 °C -45 °C
zStorage temperature: -30 °C -65 °C
zhumidity: 10-80% no dew
zPower: AC 100~240V
5) Packing List
zZX100 IPPBX 1
zPower Cable 1
zVGA Cable 1
zUSB Cable 2
3.4 Default configuration
1. WAN port IP address: http://192.168.1.100:9999
2. LAN port IP address: http://192.168.10.100:9999
3. Web GUI username: admin
4. Web GUI password: admin
3.5 Default Feature Key
1. Press ‘**11’ Playback the IP Address of WAN port
2. Press ‘**12’ Playback the IPAddress of LAN port
3. Press ‘600’ Get into the Voicemail Box
4. Press ‘900’ Get into the Meeting
5. Press ‘#’ Blind Transfer
6. Press ‘*2’ Attended Transfer
7. Press ‘*’ Disconnect Call
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 8
Chapter4 Login in Home Page
After connecting the IP PBX to the local area network. Launch the web browser on a
computer which is in this local area network. Enter the IP address for the system (WAN
port IP address http://192.168.1.100:9999, LAN port IP address http://192.168.10.100:
9999). The start web page will appear like this:
Enter Username and password (default username is admin, password is admin), then
click “login”. Once the login is successful, the home page will be display:
Noted: you have to add a network segment same with the WAN ports if your PC is not at
192.168.1.XXX.
With the zycoo GUI, you can configure extensions, conference, voicemail, Dial Plan and
etc. Each page of the GUI has three columns:
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 9
The left column present all the options tab that you can program the system. Click the
tab to go to setting page of different options.
The middle column contains the primary content for each page.
The right column of the user interface contains Tooltips. This area provides brief
description for any options of the GUI
The home page is used for logout, Reboot and Factory Defaults.
zLogout: To log out the zycoo GUI.
zReboot: Reboot the IP PBX system
zFactory Defaults: Restore all settings to factory default.
zActivate change: Made the change active for the current configuration after you
make a configuration on some page.
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 10
Chapter5 Basic Configuration
5.1 Configure Extensions
Click the Extension tab and you will see the extensions setting, your created users are
in this page. There are 30 users in your extensions list as default setting, you can add new
extensions or remove the existing extensions.
Extensions Settings include:
zExtension The extension is assigned to the defined user.
zName The full name of the individual assigned to this extension.
zPassword The password is used to Extension registered
zVM Password The password is used to access voicemail for the specified
Extension
zE-mail Set the user’s E-mail
zCaller ID Identifies the Caller ID presented when the listed extension
dials out
zAnalog Phone A drop-down menu is available to identify the analog phone
port which this extension will access.
zDial Plan You can choice dial plan based on the extensions’ need, this
optionreferences the Dial Rules option on the left tool bar.
There are also several advanced extension options available. The advanced options
establish the connections from the listed extension to other systems within the IPPBX
system server. These advanced options include the following:
zVoicemail The extension support voicemail
zSIP The extension support SIP protocol
zIAX The extension support IAX protocol
zCall Waiting The extension support Call Waiting function
z3-Way Calling The extension support 3-Way Calling functions
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 11
zPickup Group Select pickup group of the extension
zDelete VMail If this option is set, then voicemails will not be checkable using a
Phone. Messages will be sent via e-mail, only. Note: You need to
have an smtp server configured for this functionality.
zVideo Call Enable/Disable Video support function for this extension.
zCodecs Click here, you can set the extension’s codec (default support:
alaw, ulaw and G.729).
5.2 Trunk
If you want to make external call, you must register with a Trunk in order to connect to
the Public Switched Telephone Network (PSTN) or other VoIP service provider. Through
the web page you can add a trunk.
There are three Trunk categories: Analog Trunk,VoIP Providers,Peer.
Analog Trunk
Select the Analog radio button to define the analog ports you have access to as a
service provider. This will give you the ability to place calls through the IP PBX utilizing
analog lines. The analog ports available will be displayed when you select this option.
Choose one or more analog ports by selecting their associated checkbox. You will not be
able to create an analog service provider if you do not have any analog ports available.
Custom Trunk
The Custom VoIP option allows you to create a custom VoIP definition. To create the
custom VoIP provider definition you will need to complete the following:
zDescription The description should be used as the name of the custom VoIP
definition
zProtocol Specify either a IAX or SIP protocol
zDialPlan Select a DialPlan for this trunk.
zRegister Enable/Disable server register. Registering is not required for all
providers
zHost The IP address of your service provider
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 12
zUsername The user name associated with your provider account
zPassword The password associated with your provider account
zWithout Authentication if you connect to Voip server without Authentication, pls
selected this.
Peer
The Peer option allows you to create a custom VoIP Peer.
zPeer Name Defines a peer name for this peer.
zProtocol Specify either a IAX or SIP protocol
zDialPlan Select a DialPlan for this peer
zHost dynamic | hostname | IPAddress
zNAT Disable/Enable the NAT function
zWithout Authentication if you connect to the PBX without Authentication, pls
selected
zUsername Defines the peer username
zPassword Defines the peer password
Once you have added a VoIP Trunk it will appear on the list of Trunk on the Trunk page.
There is an Options drop-down list associated with each Trunk listing. The Options
drop-down list allows you to edit or delete the Trunk definition, as well as further refine the
definition by choosing several advance options. Select either Codecs or Advanced to
further refine the definition.
zEdit Edit you select the trunk.
zCodecs Codecs provide the ability for your voice to be converted to a digital
signal and transmitted across the internet.
zAdvanced The following advanced options are available to further refine your
trunk.
zTrunkname Specify a trunk name if you want to refer to the service provider
definition as something other than specified in Comment
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 13
zInsecure This option specifies how connects to a service provider (host)
should be handled. Valid options are very/yes/no/invite/port. (Default is
“very”)
zPort The register request is sent through the port. (Default is
SIP:5060,IAX:4569)
zCaller ID The caller ID will be set to the value specified in this field
zFromdomain Sets default from: domain in SIP messages when acting as a SIP client.
zFromuser Sets default from: user in SIP messages when acting as a SIP client
zContact Specifies a primary extension for call routing
5.3 Outbound Routers
The Dial Rules tab on the left toolbar allows you to use basic pattern matching to
differentiate outbound calls and route them accordingly (create different DialPlan).
Click on Add a Dial Rule to define a new DialPlan. The following dialog will be displayed.
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 14
A DialPlan is comprised of the following items:
zRule Name Set a rule name
zPlace this call through Select a Trunk through which the call should be made
zFailover Select a trunk Failover
zPIN Set Set a password when you dial base the Dial rule.
zDialing Rules The Dialing Rule gives you the ability to use basic pattern
matching to differentiate calls and route them accordingly. For instance, if a number
begins with 9256 followed by 7 or more digits, that would define a call within the state
of Alabama. If a call began with 9 followed by 7 digits, it would be a local call that
probably didn’t require a long distance charge. Instead of adding a rule for every
extension or phone number you call, specify the pattern in this rule similar to the
example.
zDefine a custom pattern Set a custom pattern by yourself.
N Any digit from 2 to 9
Z Any digit from 1 to 9
X Any digit from 0 to 9
. Any number of additional digits
Example: “_9ZNXXX.” mean first number is 9, second number is any digit from 1 to
9, third number is any digit from 2 to 9 and each “X” is any digit from 0 to 9. The “.” is
more.
zDelete This option gives you the opportunity to remove specified digits from the
call being dialed and replace them with the digits needed to make the call. You can
also prepend digits to the beginning.
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 15
Chapter6 Inbound Control
6.1 Inbound Routers
The same pattern-matching logic used for processing outbound calls can also be
employed for inbound calls. The two defaults define routing based on whether an
incoming call matches or doesn’t match a pattern you define.
There are only a few options you need to configure
zRoute Make a selection from the drop-down list to choose how the calls
will be routed. You can select from All Unmatched Calls or Calls
whichMatch
zFrom Provider Select from the list of providers which you previously configuration
zTo Extension The previously configuration extension which should receive the
Call.
6.2 IVR (Interactive Voice Response)
Through the web page, you can create Interactive Voice Response (IVR). IVR are
designed to allow for more efficient routing of calls from incoming callers.
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 16
Voice menus are constructed depending on your needs. Just like your business you
need to create the solution best suited to your customers.
zName Set a IVR name
zExtension Set a IVR connect number
zWelcome Massage Select a welcome massage voice from record
zDial other Extensions Enable/Disable allow dial other extensions.
6.3 IVR Prompts
In the event that one wants to record custom IVR prompts for the IP PBX, which can be
used in a IVR, the Record may be used.
A list of previously recorded menus is displayed. Here, the user may modify several
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 17
options
zRecord Again Clicking this button allows the user to make another attempt at
recording and replacing an existing custom sound file
zPlay Clicking this button brings up a dialog entry box to allow the input of
an extension that System will dial and play the prompt over
zDelete Clicking this button will delete the selected prompt
There are two options under “Record a new voice”
zFile Name This text entry box specifies the saved name of the file that is to be
recorded.
zExtension Used for Recording This drop-down select box allows the user to choose
which extension will dial to wait for the user to speak the prompt
6.4 Ring Groups
A ring group is a group of users assigned to answer incoming call to a single extension.
When a caller dials a ring group extension, all of the phones of the users in the ring group
will ring together, the call is answered when any one of the users in the group pick up the
call. You can configure Ring Groups through the web page
Define Ring Groups to Dial more than one extension
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 18
zName Set a Ring Group name
zStrategy There is a drop-down list, you can choose Ring all or Ring in order.
zRing Group Members Add Ring Group member from Available channels.
If the Ring Group no answered you can choose to Goto an Extension, Goto an Extension
Voicemail,Goto a RingGroup, Goto an IVR menu,HangUp.
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

ZX100 Series IP PBX
V1.2 Editor:Yu 7th,Jan,2011 19
Chapter7 Advanced Configuration
7.1 Options
zLocal Extensions are Set up the digit of local extensions
zOperator Extension Set up Operator Extension. (you can dial “0” go
to the extension at any time)
zGlobal Ring Time Set Set default each extension ring time.
zMusic On Ringback Enable/Disable the Music On Ringback function
zDefault Settings for a New User Set up the Default Settings for a New User, when
You create a new extension will use the
configuration.
7.2 Voice Mail
The ZX100 provides Voice mail for its end users as an optional feature. End users can
retrieve their voice mails and change their password.The relationship between the
extension and the voice mail is established in the User Extension section of the GUI. You
can configure the voicemail through this page.
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]