3M Signature Series User manual

Convenience Store Intercom
Signature Series
C5000 System
Models 5408, 5416 and 2475
Operating Instructions

FCC Information
This device complies with part 15 of the FCC rules. Operation is subject to the following
two conditions:
•This device must not cause harmful interference.
•This device must accept any interference received including interference that may
cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
3M™Information
Call 800-328-0033.

Signature Series Front Matter
© 3M 2002
i
Table of Contents
System Description...................................................................................... 1
Introduction ............................................................................................................. 1
System Components ................................................................................................ 1
Modes of Operation ................................................................................................. 2
Hold Feature ............................................................................................................ 2
Operating Keypad.................................................................................................... 3
Multiple Station Selectors........................................................................................ 3
Setting Volume ........................................................................................................ 3
Using the C5000........................................................................................... 4
One Call Station Calling Station Selector................................................................ 4
More Than One Call Station Calling Station Selector............................................. 5
Using the Hold Feature............................................................................................ 5
Calling From Station Selector to Call Station ......................................................... 6
• Select A Specific Call Station ........................................................................... 6
• Use Directory Assistance .................................................................................. 6
All Call Mode .......................................................................................................... 7
Off Line Mode ......................................................................................................... 7
Error Messages ........................................................................................................ 7
Headset and Belt Pack .......................................................................................... 8
Headset and Belt Pack Controls .............................................................................. 8
Operating Headsets and Belt Packs ..................................................................... 9
Answering a Call ..................................................................................................... 9
Responding to a Call................................................................................................ 9
Initiating a Call ........................................................................................................ 9
Paging ...................................................................................................................... 10

Signature Series System Description
© 3M 2002
1
System Description
Introduction The Signature Series, 3M™C5000 Intercom System, Models 5408
and 5416 Communications Controller provides two-way audio
communications between a keypad interface (called a Model 2475
Station Selector) and up to 16 remote Call Stations. It is intended
for use in service stations, convenience stores, and other
applications.
Operators using wireless headsets or belt packs can also talk to
each other using the paging feature.
During peak hours, pushing the FUEL button on the Call Station
sends a call to a fuel operator. Pushing the FOOD button sends a
call to a food operator. During non-peak hours, pushing either
button sends a call to the operator on duty (if this option is installed
and selected).
System Components Operators use Station Selectors, headsets, belt packs, or a
combination of these components to communicate with customers.
Figure 1. Station Selector, Headset, and Belt Pack
Customers use Call Stations at the pumps to communicate with
operators.
Figure 2. One-Button and Two-Button 3M™ Call Stations

System Description Signature Series
3M 2002
2
Modes of Operation The system has five modes of operation described below:
Standby Mode The system is in this mode when SBY is displayed.
The Standby mode occurs when no station is
connected, no key is pressed, and the Station
Selector is not in Off Line mode.
Listen Mode The system is in this mode when LIS is displayed.
The Listen mode occurs when a station is
connected and the Talk key is not pressed.
Inbound audio is emitted from the Station Selector.
Talk Mode The system is in this mode when TLK is displayed.
The Talk mode occurs when a station is connected
and the Talk key is pressed. Audio received at the
Station Selector microphone is transmitted.
All Call Mode The system is in this mode when ALL CALL is
displayed. The All Call mode occurs when the
ALL CALL key is pressed. The All Call mode
allows the Station Selector to simultaneously
connect to all Call Stations.
Off Line Mode The system is in this mode when OFF LINE is
displayed. In this mode, the Station Selector is
powered on, but is silent.
Hold Feature The Hold feature allows an attendant to momentarily disconnect
from a call, greet a newer call, and return to the previous call.
: :SBY
_:
: :LIS
S=01: PUMP # 01
: :TL
K
S=01: PUMP # 01
: :TL
K
A L L C A L L
* OFF LINE*
UP ARROW To Exit

Signature Series System Description
© 3M 2002
3
Operating Keypad
123
456
789
0
MENU
T
A
L
K
SP-389C
Operating keys are described below.
TALK This key controls talk/listen
communications. User presses TALK
button to cancel the alert tone and to
transmit outbound audio.
STD BY This key controls station connection. User
presses STD BY (Standby) button to
cancel a Call Station or Station Selector
connection.
ALL CALL This key allows outbound audio
connection to all Call Stations
simultaneously.
HOLD This key allows disconnection from a
current call with the ability to return to that
call later.
MENU/0 This key allows Call Station selection
through use of the Left/Right arrows.
Up/Down Arrows These keys adjust Station Selector volume.
Left/Right Arrows These keys control Call Station selection.
User scrolls through available Call
Stations by name.
Multiple Station Selectors When two or more Station Selectors are connected, using one
Station Selector locks out all other Station Selector(s). Pressing the
TALK key on a locked out Station Selector results in a busy tone
being emitted.
Setting Volume Pressing the Up/Down arrow keys adjusts the Station Selector
volume through 15 levels. The new level is momentarily displayed
each time an Up/Down arrow key is pressed.

Using the C5000 Signature Series
3M 2002
4
Using the C5000
One Call Station Calling Station
Selector
1. Customer presses “Push for Service” button at Call Station.
Station Selector beeps and displays:
• Q=01 indicating there is one call in the queue waiting to
be answered.
• Call Station number and name (station 4 in this example).
2. Attendant:
a. Holds TALK key down.
b. Speaks into microphone.
Station Selector stops beeping. Display:
• Clears Q=01 indicating there are no more calls in the
queue.
• Replaces SBY with TLK.
3. Attendant and customer talk back and forth. Attendant:
a. Holds TALK key down while speaking.
Display shows TLK.
b. Releases Talk key while listening.
Display replaces TLK with LIS.
4. When finished, attendant presses STD BY key.
The display shows SBY.
Q=01: :SBY
S=04: PUMP # 04
: :TL
K
S=04: PUMP # 04
: :TL
K
S=04: PUMP # 04
: :LIS
S=04: PUMP # 04
: :SBY
:

Signature Series Using the C5000
© 3M 2002
5
More Than One Call Station
Calling Station Selector
A maximum of 16 Call Stations can call the Station Selector. The
system stores the calls in a queue (list) in the order received. Q in
the display shows the number of calls in the queue. If in Standby
mode, the Station Selector beeps to indicate a call or calls are in the
queue.
To answer:
1. Press TALK key.
Q decreases by 1 and the first Call Station number and name
in the queue is displayed (customer waiting the longest is
answered).
Illustration shows Call Station 7 connected with 2 calls in the
queue.
2. Proceed as described under Steps 3 through 4 under the
previous section One Call Station Calling Station Selector.
3. Repeat Steps 1 and 2 above to answer next call.
It is possible to place a current call on hold and connect to a
different call. See Using the Hold Feature.
Using the Hold Feature
The Hold feature allows an attendant to disconnect from a current
call and connect to a new call without losing the first call. This is
useful for disconnecting from a current call, momentarily greeting a
newer call, then returning to the first call. More than one call can
be placed on hold.
Assume a current connection to Call Station 12, and a second
station attempting to call in.
The display shows Q=01, LIS, and the current Call Station number
and name.
To use the Hold feature:
1. Press the HOLD key during the current call connection.
The display shows HOLD = 01 (if no other calls are on hold)
and SBY.
The current call is placed on hold and the Station Selector
beeps.
2. Press the TALK key to answer the second call (from Call
Station 8 in this example).
The display:
• Clears Q=01.
• Shows the new station number and name and TLK.
Q=02: :TL
K
S=07: PUMP # 07
Q=01: :LIS
S=12: PUMP # 12
Q=01: HOLD=01:SBY
_:Press ‘TALK’
:HOLD=01 :TL
K
S=08: PUMP # 08

Using the C5000 Signature Series
3M 2002
6
3. Press the HOLD key to place the second call on hold.
The display shows HOLD = 02 and SBY. Both calls are now
on hold.
4. Press the HOLD key again.
The display shows HOLD = 01 and LIS. The second call is
still on hold and the Station Selector is connected to the first
caller.
5. Press and release the TALK key to converse with the first
caller.
6. Press the STD BY key when finished.
The display shows HOLD = 01 and SBY and the Station
Selector beeps.
7. Press HOLD.
The display shows the second station number and LIS.
8. Press and release the TALK key to converse with the second
caller.
9. Press the STD BY key when finished.
Calling From Station Selector to
Call Station
There are three ways to call from the Station Selector to a Call
Station:
• Select a specific Call Station.
• Use directory assistance.
• Use All Call Mode. See All Call Mode.
Select A Specific Call Station
System must be in Standby mode. To select a specific Call Station:
1. Press the key(s) associated with the Call Station being called
for the desired Call Station number (Call Stations 1 through 9
are entered as one digit).
Display shows the Call Station number and name.
2. Proceed as described under Steps 2 through 4 under the
previous section One Call Station Calling Station Selector.
Use Directory Assistance
Directory assistance allows searching for a Call Station by name.
The system must be in the Standby mode. To use directory
assistance:
1. From the Standby mode, press the MENU/0 key.
The display shows S = 01 and the station 1 name.
2. Do one of the following:
: HOLD=02:SBY
_:Press ‘HOLD’
: HOLD=01:LIS
S=12: PUMP # 12
: HOLD=01:SBY
_:Press ‘HOLD’
: :LIS
S=08: PUMP # 08

Signature Series Using the C5000
© 3M 2002
7
• Use the Left/Right Arrow keys to find the desired Call
Station.
• Select a specific Call Station as a starting number:
- Press a key to select a starting number.
- Use the Left/Right Arrow keys to find the desired Call
Station.
3. Proceed as described under Steps 2 through 4 under the
previous section One Call Station Calling Station Selector
All Call Mode
The All Call mode allows the attendant to speak to all Call Stations
at once. All Call mode can be entered at any time. To use All Call
mode:
1. Hold the ALL CALL key down.
The display shows ALL CALL and TLK.
2. Talk into the microphone.
3. Release the ALL CALL key.
The system goes to the Standby mode or to the previous call
connection.
Off Line Mode
The Off Line mode is the equivalent of the Station Selector being
turned off. In the Off Line mode, the Station Selector does not
respond to call requests (does not beep).
The Station Selector can be put in Off line mode from Standby
mode. To do this, repeatedly press the down arrow key to reach
minimum level. The display shows OFF LINE.
To exit Off Line mode and enter Standby mode, press the up arrow
key once. Audio level is set to the mid level of 8.
Error Messages
The system displays one error message: NO COMMUNICATION.
If this message occurs, call your 3Mauthorized dealer or call
3MTechnical Support at 800-328-0033.
: :TL
K
A L L C A L L
* OFF LINE *
UP ARROW To Exit
! E R R O R !
NO COMMUNICATION

Headset and Belt Pack Signature Series
3M 2002
8
The Model C1060AA Headset and Model C860AA Belt Pack Intercom controls
are shown below.
See the 3M™ Headset Intercom System, Model C1060, Operating Instructions
and the 3M™ Belt Pack Intercom System, Model C860, Operating Instructions for
detailed information about headset and belt pack operations.
Figure 4. Headset and Belt Pack Controls
Press the ON switch to turn on the headset or belt pack.
Press the OFF switch to turn off the headset or belt pack.
Press to increase the volume.
Press to turn the volume down.
Press either switch to connect to the calling location. Hold the switch to talk to
the customer. Release the switch to listen.
9Note
If your location has more than one wireless system, contact your local
dealer for information about Talk switch (T1 and T2) operations.
Momentarily press and release to activate the Call Station scan feature.
(Also used to disconnect a Call Station and return the system to standby mode.)
Press and hold to talk to internal personnel without being heard by the customer.
Release the switch to listen. (With the switch released, you can hear both
customers and internal paging.)
Not used for this application.
Push the battery release up and hold it while sliding the battery out of the housing.
9Note
The C860 Belt Pack operates with either 1 or 2 batteries. If 2 batteries
are used, replace both at the same time.
Headset and
Belt Pack
1 ON Switch
2 OFF Switch
3 Volume Up ▲
Control
4 Volume Down ▼
Control
5 Talk Switches
(T1 or T2)
6 Page/Call Station
Scan Switch
7 TALK/Lock Switch
8 Battery Release

Signature Series Operating Headsets and Belt Packs
3M 2002 9
9Note
Disable the TALK/LOCK feature on all headsets used with the Model
C5000. See the 3M™ Headset Intercom System, Model C1060, Operating
Instructions and the 3M™ Belt Pack Intercom System, Model C860,
Operating Instructions for detailed information about disabling this feature.
To answer an incoming call, do the following:
1. Press and hold either TALK key (T1 or T2) to connect to the first customer in
order.
•The tone stops.
•The amber call indicator on the Station Selector paired with the headset (if
used) stops flashing, but remains lit.
2. Release the key to listen to the customer.
•The enunciator announces the Call Station number.
•You can then listen to the customer.
To respond to an incoming call, do the following:
1. Press and hold either TALK key (T1 or T2) to talk to the first customer in order.
•The tone stops.
•The amber call indicator on the Station Selector paired with the headset
stops flashing, but remains lit.
2. Release the key to listen to the customer. The call indicator remains lit.
3. When you are finished talking and listening to the customer, press the PAGE
key (P). The call is disconnected and the call indicator turns off.
4. To respond to the next caller, repeat steps 1 through 3 to answer each call in
order.
To ignore the next call in order and talk to a customer at a specific Call Station,
quickly press and release P once. The enunciator announces the numbers of
each Call Station awaiting a response. When you hear the number of the
desired Call Station announced:
•Press T1 or T2 to talk to the customer.
•Release to listen.
To initiate a call to any Call Station:
1. The system must be in STANDBY mode.
2. Momentarily press and release the PAGE (P) switch.
•The system enters the Call Station scan mode.
•The enunciator announces ”Select...All Call... One..Two...Three...”.
3. When the enunciator announces the number of the Call Station you want to call,
press and release T1 or T2.
•The enunciator announces “Connect One” (or the number of the Call
Station you selected).
4. Press and hold T1 or T2 to talk to the customer.
Operating Headsets
and Belt Packs
Responding to a Call
Initiating a Call
Answering a Call

Operating Headsets and Belt Packs Signature Series
3M 2002
10
5. When you are finished talking and listening to the customer, press P.
•The Call Station is disconnected and the call indicator on the Station
Selector turns off.
Repeat Steps 2 through 5 to initiate another call.
Press and hold P to talk to other operators wearing headsets or belt packs. Release
when the message is complete
Paging

Food Services Trade Department
3M Center
St. Paul, MN 55144-1000
Printed in U.S.A.
© 3M 2002 July
78-6912-0742-3 Rev. B