3M Performance Series User manual

Wired Intercom System
Performance Series
Models 2470 and 2475
Operating Instructions

FCC Information
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
•This device must not cause harmful interference.
•This device must accept any interference received including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.


3M (IPC) 2002. All rights reserved.
Call [phone]

Performance Series Front Matter
© 3M 2002
i
Table of Contents
System Description ...................................................................................... 1
Introduction..............................................................................................................1
Modes of Operation .................................................................................................1
Hold Feature.............................................................................................................2
Paging Feature..........................................................................................................2
Operating Keypad ....................................................................................................3
Multiple Station Selectors........................................................................................ 3
Setting Volume ........................................................................................................3
Using the Performance Series Intercom....................................................4
One Call Station Calling Station Selector................................................................4
More Than One Call Station Calling Station Selector ............................................. 5
Using the Hold Feature ............................................................................................5
Calling From Station Selector to Call Station.......................................................... 6
•=Select A Specific Call Station ..........................................................................6
•=Use Directory Assistance .................................................................................6
All Call Mode .......................................................................................................... 7
Paging to another Station Selector ...........................................................................8
Responding to a Page from another Station Selector...............................................8
Off Line Mode .........................................................................................................9
Error Messages......................................................................................................... 9

Performance Series System Description
© 3M 2002
1
System Description
Introduction The Performance Series Intercom System (Model 2470
Communications Controller) provides two-way audio
communications between a keypad interface (called a Model 2475
Station Selector) and several remote Call Stations. It is intended
for use in service stations, convenience stores, and other
applications.
The system also provides communication (Paging) between Station
Selectors
Modes of Operation The system has five modes of operation described below.
Standby Mode The system is in this mode when SBY is displayed.
The Standby mode occurs when no station is
connected, no key is pressed, and the Station
Selector is not in Off Line mode.
Listen Mode The system is in this mode when LIS is displayed.
The Listen mode occurs when a station is
connected and the Talk key is not pressed.
Inbound audio is emitted from the Station Selector.
Talk Mode The system is in this mode when TLK is displayed.
The Talk mode occurs when a station is connected
and the Talk key is pressed. Audio received at the
Station Selector microphone is transmitted.
All Call Mode The system is in this mode when ALL CALL is
displayed. The All Call mode occurs when the
ALL CALL key is pressed. The All Call mode
allows the Station Selector to simultaneously
connect to all Call Stations.
Off Line Mode The system is in this mode when OFF LINE is
displayed. In this mode, the Station Selector is
powered on, but is silent.
: :SBY
_:
: :LIS
S=01: PUMP # 01
: :TL
K
S=01: PUMP # 01
: :TL
K
ALL CALL
* OFF LINE *
UP ARROW To Exit

System Description Performance Series
3M 2002
2
Hold Feature The Hold feature allows an attendant to momentarily disconnect
from a call, greet a newer call, and return to the previous call.
Paging Feature The Page feature allows an attendant at one Station Selector to
communicate with another attendant at a second Station Selector.

Performance Series System Description
© 3M 2002
3
Operating Keypad
123
456
789
0
MENU
T
A
L
K
SP-389C
Operating keys are described below.
TALK This key controls talk/listen
communications. User presses TALK
button to cancel the alert tone and to
transmit outbound audio.
STD BY This key controls station connection. User
presses STD BY (Standby) button to
cancel a Call Station or Station Selector
connection.
ALL CALL This key allows outbound audio
connection to all Call Stations
simultaneously.
HOLD This key allows disconnection from a
current call with the ability to return to that
call later.
MENU/0 This key allows Call Station selection
through use of the Left/Right arrows.
Up/Down Arrows These keys adjust Station Selector volume.
Left/Right Arrows These keys control Call Station selection.
User scrolls through available Call
Stations by name.
Multiple Station Selectors When two or more Station Selectors are connected, using one
Station Selector locks out all other Station Selector(s). Pressing the
TALK key on a locked out Station Selector results in a busy tone
being emitted.
Setting Volume Pressing the Up/Down arrow keys adjusts the Station Selector
volume through 15 levels. The new level is momentarily displayed
each time an Up/Down arrow key is pressed.

Using the Performance Series Intercom Performance Series
3M 2002
4
Using the Performance Series Intercom
One Call Station Calling Station
Selector
1. Customer presses “Push for Service” button at Call Station.
Station Selector beeps and displays:
•Q=01 indicating there is one call in the queue waiting to
be answered.
•Call Station number and name (station 4 in this example).
2. Attendant:
a. Holds TALK key down.
b. Speaks into microphone.
Station Selector stops beeping. Display:
•Clears Q=01 indicating there are no more calls in the
queue.
•Replaces SBY with TLK.
3. Attendant and customer talk back and forth. Attendant:
a. Holds TALK key down while speaking.
Display shows TLK.
b. Releases Talk key while listening.
Display replaces TLK with LIS.
4. When finished, attendant presses STD BY key.
The display shows SBY.
Q=01: :SBY
S=04: PUMP # 04
: :TL
K
S=04: PUMP # 04
: :TL
K
S=04: PUMP # 04
: :LIS
S=04: PUMP # 04
: :SBY
:

Performance Series Using the Performance Series Intercom
© 3M 2002
5
More Than One Call Station
Calling Station Selector
A maximum of 24 Call Stations can call the Station Selector. The
system stores the calls in a queue (list) in the order received. Q in
the display shows the number of calls in the queue. If in Standby
mode, the Station Selector beeps to indicate a call or calls are in the
queue.
To answer:
1. Press TALK key.
Q decreases by 1 and the first Call Station number and name
in the queue is displayed (customer waiting the longest is
answered).
Illustration shows Call Station 7 connected with 2 calls in the
queue.
2. Proceed as described under Steps 3 through 4 under the
previous section One Call Station Calling Station Selector.
3. Repeat Steps 1 and 2 above to answer next call.
It is possible to place a current call on hold and connect to a
different call. See Using the Hold Feature.
Using the Hold Feature
The Hold feature allows an attendant to disconnect from a current
call and connect to a new call without losing the first call. This is
useful for disconnecting from a current call, momentarily greeting a
newer call, then returning to the first call. More than one call can
be placed on hold.
Assume a current connection to Call Station 12, and a second
station attempting to call in.
The display shows Q=01, LIS, and the current Call Station number
and name.
To use the Hold feature:
1. Press the HOLD key during the current call connection.
The display shows HOLD = 01 (if no other calls are on hold)
and SBY.
The current call is placed on hold and the Station Selector
beeps.
2. Press the TALK key to answer the second call (from Call
Station 8 in this example).
The display:
•Clears Q=01.
•Shows the new station number and name and TLK.
3. Press the HOLD key to place the second call on hold.
The display shows HOLD = 02 and SBY. Both calls are now
on hold.
Q=02: :TL
K
S=07: PUMP # 07
Q=01: :LIS
S=12: PUMP # 12
Q=01: HOLD=01:SBY
_:Press ‘TALK’
:HOLD=01:TL
K
S=08: PUMP # 08
: HOLD=02:SBY
_:Press ‘HOLD’

Using the Performance Series Intercom Performance Series
3M 2002
6
4. Press the HOLD key again.
The display shows HOLD = 01 and LIS. The second call is
still on hold and the Station Selector is connected to the first
caller.
5. Press and release the TALK key to converse with the first
caller.
6. Press the STD BY key when finished.
The display shows HOLD = 01 and SBY and the Station
Selector beeps.
7. Press HOLD.
The display shows the second station number and LIS.
8. Press and release the TALK key to converse with the second
caller.
9. Press the STD BY key when finished.
Calling From Station Selector to
Call Station
There are three ways to call from the Station Selector to a Call
Station:
•Select a specific Call Station.
•Use directory assistance.
•Use All Call Mode. See All Call Mode.
Select A Specific Call Station
System must be in Standby mode. To select a specific Call Station:
1. Press the key(s) associated with the Call Station being called
for the desired Call Station number (Call Stations 1 through 9
are entered as one digit).
Display shows the Call Station number and name.
2. Proceed as described under Steps 2 through 4 under the
previous section One Call Station Calling Station Selector.
Use Directory Assistance
Directory assistance allows searching for a Call Station by name.
The system must be in the Standby mode. To use directory
assistance:
1. From the Standby mode, press the MENU/0 key.
The display shows S = 01 and the station 1 name.
2. Do one of the following:
•Use the Left/Right Arrow keys to find the desired Call
Station.
•Select a specific Call Station as a starting number:
: HOLD=01:LIS
S=12: PUMP # 12
: HOLD=01:SBY
_:Press ‘HOLD’
: :LIS
S=08: PUMP # 08

Performance Series Using the Performance Series Intercom
© 3M 2002
7
- Press a key to select a starting number.
- Use the Left/Right Arrow keys to find the desired
Call Station.
3. Proceed as described under Steps 2 through 4 under the
previous section One Call Station Calling Station Selector.
All Call Mode
The All Call mode allows the attendant to speak to all Call Stations
at once. All Call mode can be entered at any time. To use All Call
mode:
1. Hold the ALL CALL key down.
The display shows ALL CALL and TLK.
2. Talk into the microphone.
3. Release the ALL CALL key.
The system goes to the Standby mode or to the previous call
connection.
: :TLK
ALL CALL

Using the Performance Series Intercom Performance Series
3M 2002
8
Paging to another Station Selector There are two ways to page from one Station Selector to another
Station Selector:
•Enter a specific Station Selector number.
•Use directory assistance.
To page by entering a Station Selector number:
1. Press the keys associated with the Station Selector
being paged (Station Selectors are designated 71
through 85).
2. Press TALK
Display shows the Station Selector number being paged.
If no response from the paged Station Selector in 30 seconds,
system returns to Standby.
To page by using the directory assistance:
Directory assistance allows searching for a Station Selector or Call
Station by name. The system must be in the Standby mode. To use
directory assistance:
1. From the Standby mode, press the MENU/0 key.
The display shows S = 01 and the station 1 name.
2. Press the left arrow key until the desired Station
Selector number appears in the display (Station
Selectors 1 through 15 are designated 71 through 85).
3. Press TALK
Display shows the Station Selector number being paged.
If no response from the paged Station Selector in 30 seconds,
system returns to Standby.
Responding to a Page from another
Station Selector
To respond to a page request:
1. Press TALK
Display shows the Station Selector number paging.
Speaker produces a distinctive alert tone.
or
Press STD BY to ignore page request.
2. Press STD BY when finished talking.
3. Proceed as described under Steps 2 through 4 under the
previous section One Call Station Calling Station
Selector.
: :SBY
S=72:SELECTOR 02
::
:..PAGING...
PAGE:REQUEST:SBY
S=71:SELECTOR 01
PAGE:REQUEST:SBY
:..PAGING...
: :SBY
S=72:SELECTOR 02
::
:..PAGING...

Performance Series Using the Performance Series Intercom
© 3M 2002
9
Off Line Mode
The Off Line mode is the equivalent of the Station Selector being
turned off. In the Off Line mode, the Station Selector does not
respond to call requests (does not beep).
The Station Selector can be put in Off line mode from Standby
mode. To do this, repeatedly press the down arrow key to reach
minimum level. The display shows OFF LINE.
To exit Off Line mode and enter Standby mode, press the up arrow
key once. Audio level is set to the mid level of 8.
Error Messages
The system displays one error message: NO COMMUNICATION.
If this message occurs, call your 3M authorized dealer or call
3M Technical Support at 800-328-0033.
* OFF LINE *
UP ARROW To Exit
XI
T
!ERROR!
NO COMMUNICATION

3M Food Services Trade Department
3M Center
St. Paul, MN 55144-1000
Printed on recycled paper.
Printed in U.S.A.
© 3M 2002 April
78-6912-0740-7 Rev.A