A3 Smart Home Virtual Pro Install Kit User manual

Security Devices at a Glance
Get your home protection
up and running.
Virtual Pro Install Kit
Quick Start Guide
Installation Support: [phone]
We’re available 7 days a week, 8 am - 8 pm PST
a3smarthome.com/install

Welcome to A3 Smart Home!
We're here to help!
Call [phone] for installation help over phone or video with one of our Smart Home Pros.
You can also visit a3smarthome.com/install, which has installation video tutorials for your security
devices, as well as for the smart devices not covered in this guide.
This guide covers the basics of getting your security system’s
control panel and 7 main security devices up and running.
The instructions provided here are customized and abridged for
this install process, and are not meant to be a full device guide.
For complete information on your security devices, including safety
guidelines and troubleshooting, please consult the official user manuals
of each device.
What we’ve already done for you:
✓ Assembled & programmed your control panel
✓ Configured all security devices to talk to your control panel
What you’ll do:
• Install your control panel & security devices
• Power up your panel
• Call us to test your system & activate monitoring
• Set up your web account and mobile app
What you’ll need:
• Tape measure
• Phillips and flathead screwdrivers
• Smartphone (iOS or Android) or computer
• Ladder or step stool (optional)
Estimated install time:
1-3 hours, depending on the number of security devices you’ve ordered.

Table of Contents
1
2
4
7
9
11
13
14
15
16
17
18
19
1. Security Device Overview
2. Setting up Your Control Panel
3. Installing Your Security Devices
A. Door & Window Sensors
B. Motion Detector
C. Smoke and Heat Detector
D. Carbon Monoxide (CO) Detector
E. Glass Break Sensor
F. Temperature Sensor
G. Medical Panic Button
4. Configuring Your Panel Settings
5. Testing Your System & Activating Monitoring
6. Setting Up Your Online Account & Mobile App
7. Ordering & Installing Smart Devices

Need Help?
a3smarthome.com/install
[phone]
[email protected]
Next
Let's set up your touch-screen control panel.
1
Security Device Overview
Below are all the security devices available in our Virtual Pro Install Kit,
and covered by our basic monitoring package. Their installation is covered
in this guide.
You may have some or all of the devices shown below in your order.
Device Name What it Does Where it Goes
Touch-Screen
Control Panel
Controls all security and
smart devices, and contacts
our 24/7 monitoring center
Plugged in and
placed on table,
counter-top, or shelf
Door and
Window Sensors
Protects entry points, by
alerting your system when a
door or window is opened
Place with adhesives
on doors and windows
inside your home
Motion Detector
Guards against intrusion
by monitoring movement
around your home
Mounted in busy indoor
areas, like living rooms
and hallways
Smoke and
Heat Detector
Detects smoke and high
temperatures in your home.
Always on, even when your
panel is disarmed
Mounted to a wall
or ceiling
Carbon Monoxide
(CO) Detector
Detects traces of carbon
monoxide in your home.
Always on, even when
your panel is disarmed
Mounted to a wall
or ceiling
Glass Break Sensor
Guards against intrusion
through a window,
by monitoring for sounds
of broken glass
Mounted to a wall
or ceiling, within 25
feet of a window
Temperature Sensor
Alerts when indoor
temperatures drop below
40°F or rise above 100°F
Placed with adhesive,
usually along baseboards
of bathrooms, laundry
rooms, or basements
Medical Panic Button
Pressed to dispatch
medical, fire, or police in
case of an emergency
Worn on a necklace or
keychain, clipped to belt, or
placed on a surface through
mounted holder

Next 2
Let's plug in and power up your panel.
Setting Up Your Control Panel
Installation parts:
• Your touch-screen panel
• A power supply plug, already
wired into the back of the panel
• Long outlet screw, to help secure
your power supply plug
• Detachable table stand for
placing your panel
Choose your location.
The easiest way to mount your panel
is using the table stand to rest it on a table,
counter-top, or shelf.
Choose a location that’s close to an outlet and
easily accessible for controlling or disarming.
However, avoid putting your panel in high-
traffic areas of the home, near a sink or electric
appliances, or any place where it can be
knocked over or damaged.
The panel can also be installed
by mounting to a wall.
However, we highly recommend using
the table stand, since a wall install
requires additional work and equipment,
including drilling and running wiring,
that is best done by a technician.
If you prefer a wall mount for your panel,
please call our Smart Home Pros for
support before attempting this install.

Need Help?
a3smarthome.com/install
[phone]
[email protected]
Next
Now that your panel is powered up, it's time to install your door and window sensors.
3
Setting Up Your Control Panel
Follow these steps to plug in and power up your panel.
Using a screwdriver, carefully
remove the existing screw from
your chosen outlet.
Take your power supply, which is
already wired into your panel, and
remove the green adhesive cover
from its outlet plug.
Plug your power supply into your
chosen outlet.
Secure your power supply plug
in the outlet by taking the longer
screw from your package, and
carefully twisting it through the
hole in the power clip.
Take your panel, and push and hold
the standby button on the side for
3 seconds to power it up.
Attach your table stand into the
back when you’re ready to place
your panel.
1
4
2
5
3
6

Next 4
See where to place sensors on a window.
Installing Your Door
& Window Sensors
Installation parts:
• A sensor, consisting of a magnet (smaller piece)
and contact (bigger piece)
• Adhesives on the back of the magnet
and contact, for placing
• Alcohol wipes to wipe down surfaces
See where to place sensors
on a door:
The best way:
Place on a door inside your home, with the
contact going on the door frame and the
magnet going on the door itself.
Optional:
If your door frame is very thin or has
custom molding, you can reverse the
setup by placing the magnet on the
frame and the contact on the door.
Note: Be sure to choose an area of your
door where the contact and magnet are
no more than a 1/2-inch apart.
Best
Option
Magnet
Contact

Need Help?
a3smarthome.com/install
[phone]
[email protected]
Next 5
Once you've chosen your locations, see how to place your sensors
Installing Your Door
& Window Sensors
If you have a non-sliding or otherwise specialized window,
call us to get assistance from a Smart Home Pro.
Window that slides sidewaysWindow that slides up and down
Where to place sensors on a window:
The sensor location on windows will be similar to that of doors.
Place on a window inside your home, with the contact going on
the window frame and the magnet going on the window itself.
See the diagrams below for placement on a window that slides
up and down, and one that slides sideways.
Note: Be sure to choose an area of your door where the contact
and magnet are no more than a 1/2-inch apart.

Next 6
Let's install your motion detector.
Installing Your Door
& Window Sensors
Placing your sensors:
If you need to remove existing sensors from a previous security system,
call [phone] to get assistance from a Smart Home Pro.
Prep your surfaces.
With the wipes provided, wipe down the areas
of doors and windows that you’ll place the sensors
on. Then wait until they’re dry.
1
3
Place properly.
Place your magnet and contact in the locations
reviewed on pages 4-5.
Make sure the magnet and contact have the sides
with ridges facing one another, and that the gap
between them is no more than a ½ inch.
(See diagram to the right)
Press and hold the magnet and contact in their
optimal locations for 30 seconds. Then repeat for
other doors and windows as needed.
Remove the protective film from adhesive strips.
Your sensors will have an adhesive pad on the
back. As you get ready to place them, take off
the protective film from the adhesive pad.
2
1/2"

Need Help?
a3smarthome.com/install
[phone]
[email protected]
Next
See how to mount your motion detector.
7
Installing Your Motion Detector
Installation parts:
• Your motion detector sensor
• 2 different backplates, one for a
flat surface install and one for a
corner install
• Screws to secure your backplate
Choose your location.
Your motion detector should overlook a high-traffic
indoor area, such as a living room. It has a detection
range of 39 feet and is pet-immune, distinguishing
between humans and pets weighing up to 85 pounds.
Follow these tips when picking a location:
• Place your detector at a height of 7-8 feet,
in order to keep its full range of coverage.
(See diagram below)
• Make sure the surface is stable and solid
• Avoid placing near ceiling fans, heating ducts,
or any high-voltage electrical lines
• Avoid partitions, curtains, or anything that
can obstruct the the motion detector’s view
Flat Mount
Backplate
Corner Mount
Backplate
• Avoid windows, or any sources of direct
sunlight or air drafts
• Do not install outdoors
• If you have a cat at home, avoid places where it
can climb near the detector, in order to minimize
false alarms

Next 8
Let's install your smoke and heat detector.
Installing Your Motion Detector
Mount your backplate.
Place your chosen backplate (flat or corner), against
your chosen surface, following the positions in the
example photos on the right.
Make sure that the mounting hook (circled in green) is
facing the right-hand side, like in the photos, otherwise
your motion detector will be upside down.
For corner installs, to prevent a gap on one side of the
wall, first check that the wall angle is 90 degrees.
Once placed, secure your backplate with the
screws provided.
Flat Mount
Corner Mount
Mount your sensor on the backplate.
After you’ve screwed in your chosen backplate, take
your motion detector and align it with the backplate.
Then, slide the detector upward until you hear a click.

Need Help?
a3smarthome.com/install
[phone]
[email protected]
Next 9
See how to mount your smoke and heat detector.
Installing Your Smoke and
Heat Detector
Installation parts:
• Round faceplate, which holds your detector
• Flat backplate for mounting to surface
• 2 screws to secure the backplate
• 3 AAA batteries
Insert batteries.
Open the back of your smoke and heat detector, and
insert the provided batteries. Insert the “-” end first,
then push the “+” end down.
The detector should chirp once after all batteries are
properly inserted.
Test your smoke detector.
Press and hold the button on your smoke and heat
detector for 3 seconds.
1
When you hear the smoke detector beep 2 times,
hold for 3 seconds more, then release the button.
2
3
Watch the light flash red at first and then
go to green.
4
Once the test is done, hold the test button down
again until you hear 2 beeps and let go.

Next 10
Let's install your carbon monoxide (CO) detector.
Installing Your Smoke and
Heat Detector
Choose your location.
Your smoke and heat detector should be mounted high on a wall
or ceiling. The most common areas are in hallways near bedroom doors.
If mounting on a wall, the detector should be about 6 inches from the ceiling.
Mounting Instructions
Place your backplate against your
chosen surface.
Secure the backplate against your
surface, by placing the provided
screws in the two screw holes.
Take the faceplate and slowly twist
it clockwise onto the backplate,
until it clicks into place.
1 2 3
Avoid placing your detector in:
• Ceilings that are peaked or gabled,
as they may prevent the detection
of smoke.
• Hot or humid areas, like the kitchen
or near a fireplace, as they may send
false alarms.
• Areas with strong air flow, such as
near outer doors, windows or fans,
which may prevent smoke from
being detected.

Need Help?
a3smarthome.com/install
[phone]
[email protected]
11Next
See how to mount your CO detector.
Installing Your Carbon Monoxide
(CO) Detector
Installation parts:
• Round faceplate, which holds your detector
• Flat backplate, which will be mounted to a surface
• Screws to secure the backplate
• 1 lithium battery
Insert batteries
Place your provided battery into the battery
compartment.
Test your carbon monoxide detector
Push and hold the test button for a minimum
of 5 seconds.
1
You'll hear the detector alarm sound and you'll
see its LED light blink red, yellow, and green.
2

Next
If you’ve ordered a glass break sensor, temperature sensor and/or medical panic
button follow along for installation instructions. Otherwise, skip to page 16 to
configure your panel settings. 12
Installing Your Carbon Monoxide
(CO) Detector
Choose your location.
Your CO detector can either be mounted:
• On the ceiling, at least 12 inches away from any wall
• On a wall, at least 6 inches from the ceiling but no
lower than a light switch
Avoid placing your detector:
• Outside
• Above a sink, cooker, stove or oven
• Within 5 feet of any cooking appliance
• Next to any door or window affected
by drafts
• In or below a cupboard
Mounting Instructions
Once you’ve chosen a location,
place your backplate against the
surface
Secure the backplate against the
surface, carefully filling in the two
screw holes with the provided
screws.
Take the detector and slowly twist it
clockwise onto the back plate, until
it clicks into place.
1 2 3
• Next to furniture or curtains,
which can obstruct air flow
• Any place where dirt or dust can
block the sensor
• Any place where it can be
knocked down, damaged, or
accidentally removed

Need Help?
a3smarthome.com/install
[phone]
[email protected]
Next
If you ordered one, let's install your temperature sensor.
13
Installing Your Glass Break Sensor
Installation parts:
• The faceplate, which includes the sensor
• A backplate for mounting
• Screws to secure the backplate
• 2 batteries, already inside
Choose your location.
Your glass break sensor can be mounted on
a ceiling or a wall that face the protected
window(s) of your choice.
The sensor should be mounted between
6. 5 feet and 8. 5 feet above the floor.
Make sure your window is within the sensor’s
25-foot max range, and is within a clear,
unobstructed line of sight.
Avoid small, humid, or noisy areas, such as
kitchens and garages.
Mounting Instructions
Once you've chosen a location,
detach your backplate and place
onto your surface with the 'up'
arrow facing up.
1
Secure the backplate against the
surface, carefully filling in the two
screw holes with the provided screws.
2
Then, take the faceplate and
reattach it to the backplate.
3

Next 14
If you’ve ordered one, let's set up your medical panic button.
Installing Your Temperature Sensor
Installation parts:
• Sensor, with adhesive pack on the back
• Alcohol wipe to wipe down surfaces
Choose your location.
Temperature sensors are most commonly placed on
the wall baseboards in bathrooms, laundry rooms and
basements.
Just avoid areas that may retain heat, such as furnace
rooms or near hot water pipes.
Wipe down your surface.
With the wipes provided, wipe the area you’ll place the
sensor on. Wait until it’s dry.
Peel adhesive cover and place.
To mount your sensor, peel off the protective film of
your adhesive, and place in your desired location.

Need Help?
a3smarthome.com/install
[phone]
[email protected]
Next 15
Now that you’ve set up all your security devices, move on to configuring the security
system settings in your control panel.
Setting Up Your Medical
Panic Button
Installation parts:
• Medical panic button, with batteries already inside
• Device holder
• Keychain loop
Choose your location.
The panic button can be:
• Carried with a keychain
• Worn as a pendant around the neck
• Worn on a belt, by attaching the holder to a belt clip
• Mounted to a surface using the holder
If mounting to a surface:
Place the holder against the surface, and use
two (2) #4 ⅝-inch screws to secure the holder.
Then slide the device into the holder until you
feel it snap securely inside.