ABRIVO X-EO User manual

Digital Telephone
Station User
Quick Reference Guide

This guide describes basic features and operations for
X-EO telephones. This includes X-EO Digital Multiline Telephones and the X-EO 8 Line
Digital Key Telephone.
Certain features are not available on all X-EO models. For more information, refer to the X-
EO Owner's Manual or contact your authorized Abrivo distributor.
Multipurpose Keys - These keys can be programmed for specific functions, including out-
side line access, individual extension selection, and one-touch feature operation.
Key Lamps - These lamps light up or flash when someone is using the line or feature corre-
sponding to that key. A green lamp indicates that you are using that line/feature. A red lamp
indicates that someone else is using that line/feature.
SPKR (Speaker) - This button allows you to dial and receive outside or internal calls and
converse without lifting the receiver while using the hands-free operation feature.
TRAN (Transfer) - This button allows you to transfer a call from your phone to another ex-
tension.
FEAT (Feature) - This button is used to access many
X-EO features.

HOLD/DND (Hold/Do Not Disturb) - ThiskeyisusedtoputacallonHoldortosettheDo
Not Disturb function to prevent any calls from getting through or ringing at your extension.
Handset Volume Control - The handset volume control key allows you to adjust the hand-
set volume to one of three levels. Pressing the button will toggle between the three volume
levels.
Speaker Volume Control - The speaker volume control key allows you to adjust the vol-
ume control of the speaker when using speakerphone. Pressing the [+] key raises the vol-
ume to one of nine settings. Pressing the [-] will decrease the volume.
Ringer Volume Control - Pressing the ringer volume control button allows you to adjust the
ringer volume to one of four levels.
[Mute] Key - When talking using the handset, pressing the [Mute] key mutes the handset
transmitter. If using the speakerphone, pressing the [Mute] key mutes the station micro-
phone. When using the headset jack, the [Mute] key mutes the transmitter on the headset.
ICM - The intercom system is the internal network used to communicate between the tele-
phone extensions in your
X-EO system. Pressing the [ICM] key connects you to an intercom line for conversation with
other extensions.
Making an Outgoing Call
♦ Lift the receiver
♦ Press an outside line button. You will hear a dial tone.
♦ Dial telephone number
Make a dialing mistake?
♦ Press the [FLASH] button to get new dial tone
♦ Dial again
Receiving an Incoming Call
♦ When your phone rings and lamp flashes
♦ Lift the receiver to connect the call
If your phone does not connect you to the call automatically
When your phone rings and lamp flashes
♦ Lift the receiver
♦ Press the button with the flashing lamp to
connect the call

Making an Intercom Call
♦ Lift the receiver and wait for dial tone
♦ Dial an extension number
or
If your phone has a [DIRECT STATION
SELECTION] button assigned for the extension
♦ Lift the receiver and wait for dial tone
♦ Press the assigned extension button
Receiving a Call From Another Extension
When you hear the intercom call signal - either the caller's voice or intercom ringing tone
♦ Pick up the receiver, and the call is connected
or
♦ Speak into the microphone without lifting the
receiver
Making an Intercom Group Call
♦ Dial the Intercom Group access number when you hear the Intercom Dial Tone.
Putting a Call On Hold
When speaking on an outside line
♦ Press the [HOLD/DND] button
The active outside line button lamp flashes green on your phone and red at other exten-
sions.
If the call is not picked up, the call will ring again at your phone.
Picking Up a Call On Hold
♦ Press the key with either the green or the red flashing lamp to pick up the call being held
on that line
Transferring a Call to Another Extension
When speaking on an outside line
♦ Press the [TRAN] button. You will hear a dial tone
♦ Dial an extension number
or
♦ Press an extension button (if assigned)
♦ Announce the call when the extension answers
♦ Hang up

Call Park
Park a call so that it can be reached from another extension.
Putting a call in Call Park
When speaking on an outside line
♦ Press the [PARK] button
♦ You will hear confirmation tone and the [PARK] button will flash green
If the call is not picked up, it will return to your phone.
Picking up a call in Call Park
From the extension that parked the call
♦ Lift receiver
♦ Press flashing [PARK] button
From another extension
♦ Lift receiver
♦ Press [PARK PICK-UP]
♦ Dial extension number where the call is parked
to pick-up the call
Transfer to Park
You can transfer a call to another user's individual park on their telephone. The call can
then be picked up remotely from another telephone. The call can also be picked up from the
telephone where it is parked.
Transferring a call to another user's individual park
When speaking on an outside line
♦ Press [TRAN]+[PARK]
♦ Dial the number of the extension where the call is to be parked, or press the extension
button (if assigned)
♦ When you hear confirmation tone, hang up
♦ The [PARK] key on the user's phone will be lit
♦ If desired, use the paging system to inform the user of the call parked on their telephone
Picking up a call parked on your individual park from your telephone
♦ Lift the receiver (handset)
♦ Press [PARK]
Picking up a call parked on your individual park from another telephone
♦ Lift the receiver (handset)
♦ Press [PARK]
♦ Dial the number of the extension where the call is parked, or press the extension button
(if assigned)
or

♦ Lift the receiver (handset)
♦ Press the [FEAT] button and dial 
♦ Dial the number of the extension where the call is parked, or press the extension button
(if assigned)
or
♦ Lift the receiver (handset)
♦ Press [PARK PICK-UP]
♦ Dial the number of the extension where the call is parked, or press the extension button
(if assigned)
Save Dialed Number
While speaking on an outside line
♦ Press the [FEAT] button and dial 
or
♦ Press the [SAVE DIAL] button (if assigned)
You will hear a confirmation tone that indicates the phone number you just dialed has
been saved.
To dial the saved number
♦ Lift the receiver
♦ Press the [FEAT] button and dial 
or
♦ Press the [SAVE DIAL] button (if assigned)
♦ The saved number is automatically dialed
Last Number Redial
To automatically redial the last number you called
♦ Lift the receiver
♦ Press the [SPEED] button and dial 
Call Storage
Your telephone may be programmed to capture, store and display telephone numbers and
IDs from calls received with Caller ID, ANI or DNIS information.
To view call information
For station
♦ Press [SPKR]
♦ Press the illuminated [USAS] key to display information about the first call that occurred
at your station
♦ Press to scroll forward and to scroll backward in sequence
For trunk group
♦ Press [SPKR]
♦ Press the illuminated [USATn] key, or
♦ Press the [USAT]key+trunk group number to display information about the first call
that occurred on a specific trunk group
♦ Press to scroll forward and to scroll backward in sequence

To delete a call record from system memory
♦ With a call record displayed, press the [USD]key
To make a call by automatically dialing the Caller ID number
♦ Display a call record
♦ Press the [USAS]key,[USAT]+trunk group number or [USATn] key a second time, or
♦ Press [FLT], [OPT], or [COL]
To add digits to the displayed number before calling out
♦ Display a call record
♦ Dial the additional digits to be added to the outgoing number (the added digits do not
appear on the display when entered)
♦ Press the [USAS]key,[USAT]+trunk group number or [USATn] key a second time
or
♦ Press [FLT], [OPT], or [OPT]
Answering Machine Emulation (Voice Mail
Monitor)
Station users may monitor voice mail messages as they are recorded. During recording
monitor, the station user may select to initiate a conversation with the caller. You may acti-
vate or deactivate this feature from your extension.
To begin Voice Mail Monitor
When a call is answered by voice mail at an idle station, you will hear a monitor tone.
♦ The [Voice Mail Monitor] key red LED will begin to flash
♦ Press the [Voice Mail Monitor]key
♦ When the [Voice Mail Monitor] key green LED lights, you will hear the caller's message
as it is recorded.
♦ Press the [Voice Mail Monitor] key a second time to begin talking to the caller.
or
♦ Press [SPKR] or hang up to end voice mail monitoring. The caller's message will be
savedtoyourvoicemailbox.
To Activate / Deactivate or Change the Voice Mail Monitor Mode:
♦ While your station is idle, press [SPKR]
♦ Press [FEAT]
♦ Press the [Voice Mail Monitor]key
♦ Press to deactivate / activate Voice Mail Monitoring.

Busy ICM Callback
When you call another extension and get a busy signal, do not hang up
Press the [FEAT] button and dial 
or
Press the [ICM CALLBACK] button (if assigned)
Hang up after you hear a confirmation tone
When the busy extension becomes available, the system will call you back
Lift receiver
You are automatically connected to the extension.
Busy Number Callback
When an outside number you have called is busy, you may tell the system to remind you to
try again.
Do not hang up
Press the [FEAT] button and dial 
or
Press the [TRUNK CALLBACK] button (if assigned)
Dial the desired time you want to be called back
Hang up after you hear a confirmation tone
After the set time, the system will call you back to try again
Lift receiver to automatically dial the number
To Cancel Busy Number Callback
Lift the receiver
Press the [FEAT] button and dial 
or
Press the [TRUNK CALLBACK] button and 
Hang up after you hear a confirmation tone
Call Coverage
Multipurpose buttons on digital multiline telephones can be assigned as Call Coverage but-
tons to indicate calls ringing at another extension. If you have a Call Coverage button for
another extension on your telephone, you can answer calls ringing at that extension by
pressing the Call Coverage button.

To answer a call ringing at another extension
When you hear the Call Coverage tone or see the green Call Coverage lamp indication on
your phone
♦ Lift the receiver
♦ Press the [CALL COVERAGE] button
♦ You will be connected to the call
To change the type of indication at your phone
♦ Do not lift the receiver
♦ Press the [FEAT] button
♦ Press the desired [CALL COVERAGE] button
The present indication mode will be displayed
♦ Dial the number for the desired mode
♦ Dial for immediate display and ringing
or
♦ Dial for delayed indication (display and ringing starts if call is not answered within a
preprogrammed time)
or
♦ Dial for no ringing (lamp indication only)
Call Pick-Up
Internal Group
You may answer calls to any extension in your pick-up group without dialing the extension
number.
When you hear a call ringing at another extension
♦ Lift receiver
♦ Press [FEAT] and dial 
or
♦ Press the [GROUP CALL PICK-UP] button (if assigned)
The incoming call is connected to your extension.
Direct Extension
You may also answer an incoming call at another extension
♦ Lift the receiver
♦ Press the [FEAT] button and dial 
or
♦ Press the [DIRECT CALL PICK-UP]button
♦ Dial the number of the extension where the call is ringing
The incoming call is connected to your extension.
Conference
TheX-EOsystemallowsyoutomakeconferencecallswithanycombinationofuptofour
extensions and outside lines on the same call.

Add-on (up to one outside + three inside parties or four inside parties)
While speaking on a CO or ICM call
♦ Press the [TRAN] button and dial the extension number
When the party answers
♦ Press the [ADD] button
After you hear a tone burst, all parties are connected
♦ To add another extension, repeat same procedure.
Multiline (up to three outside + one inside)
While speaking on an outside call
♦ Put the first call on Hold, pressing [HOLD/DND]
♦ Access the second outside line
After the second or outside line has answered
♦ Press the [ADD] button
♦ Press the first line that has been on hold
All three parties are connected
♦ To add a third outside line, repeat same procedure.
Trunk-to-Trunk (up to two outside parties)
When you are speaking with two outside parties in a multiline conference call
♦ Press the [HOLD/DND] button
♦ Hang up
The two outside parties are connected.
Conversation Recording
You can record a conversation to voice mail by following the procedures listed below.
Important: Use of this feature may be prohibited by state law.
To start recording a call to voice mail
While on an ICM, outside line or conference call
♦ Press the [RECORD]button
♦ Your conversation will begin recording to voice mail
Note: A four-party conference call cannot be recorded.
To stop recording a call to voice mail
While recording a call with the [RECORD] button lit
♦ Press the [RECORD]buttonorhangup
To play a recorded conversation
♦ Follow the same procedure for playing a voice mail message