Abus TVHS30000 User manual

TVHS30000
DOperating instructions Software
Version 06/2023

2
D
These operating instructions contain
important information on commissioning and
handling.
Pay attention to this, even if you pass this
product on to third parties.
Therefore, keep these operating instructions
for future reference!
A list of the contents can be found in the table of
contents with the corresponding page numbers on
page 8.

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TVHS30000
Operating instructions
Version 06/2023
Original operating instructions in German. Keep for future use!

4
Introduction
Dear customer,
Thank you for purchasing this product.
ABUS Security-Center hereby declares that the device complies with the RED Directive 2014/53/EU. The
device also meets the requirements of the following EU directives: EMC Directive 2014/30/EU and RoHS
Directive 2011/65/EU. The full text of the EU Declaration of Conformity is available at the following Internet
address: www.abus.com/TVHS30000
In order to maintain this condition and to ensure safe operation, you as the user must observe these operating
instructions!
Read through the complete operating instructions before using the product, observe all operating and safety
instructions!
All company names and product designations contained herein are trademarks of their respective
owners. All rights reserved.
If you have any questions, please contact your specialist installer or trade partner!
Disclaimer
These operating instructions have been prepared with the greatest care. However, if you notice any omissions
or inaccuracies, please let us know in writing at the address given on the back of the manual.
ABUS Security-Center GmbH & Co KG accepts no liability for technical and typographical errors and reserves
the right to make changes to the product and operating instructions at any time without prior notice.
ABUS Security-Center shall not be liable or responsible for any direct or indirect consequential damages
arising in connection with the equipment, performance or use of this product. No warranty of any kind is given
for the contents of this document.

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Explanation of symbols
The symbol with the lightning bolt in the triangle is used when there is danger to the
health exists, e.g. due to electric shock.
An exclamation mark within the triangle is intended to alert the user to the presence of
important instructions in this manual that should be followed.
This symbol can be found when special tips and notes on operation are to be given to
you.
Important safety instructions
Damage caused by non-observance of these operating instructions will invalidate the
warranty. We accept no liability for consequential damage!
We accept no liability for damage to property or personal injury caused by improper
handling or failure to observe the safety instructions. In such cases, all warranty
claims are void!
Dear customer, the following safety and hazard information is intended not only to protect your health
but also to protect the appliance. Please read the following points carefully:
There are no serviceable parts inside the product. In addition, disassembly voids the approval (CE)
and the guarantee/warranty.
Falling from even a small height can damage the product.
Mount the product so that direct sunlight cannot fall on the unit's image sensor. Observe the mounting
instructions in the corresponding chapter of these operating instructions.
The unit is designed for indoor and outdoor use (IP66).
Avoid the following adverse environmental conditions during operation:
Wetness or excessive humidity
Extreme cold or heat
Direct sunlight
Dust or flammable gases, vapours or solvents
strong vibrations
strong magnetic fields, such as near machines or loudspeakers.
The camera must not be installed on unstable surfaces.
General safety instructions:
Do not leave the packaging material lying around carelessly! Plastic foils/ bags, polystyrene parts etc.,
could become a dangerous toy for children.
For safety reasons, the video surveillance camera must not be placed in children's hands due to small
parts that can be swallowed.
Please do not insert any objects through the openings into the interior of the unit.
Only use the attachments/accessories specified by the manufacturer. Do not connect any non-
compatible products.
Please observe the safety instructions and operating instructions of the other connected units.
Check the unit for damage before putting it into operation. If this is the case, please do not put the unit
into operation!
Keep within the limits of the operating voltage specified in the technical data. Higher voltages can
destroy the unit and endanger their safety (electric shock).
Safety instructions

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1. Power supply: Pay attention to the information on the type plate for the supply voltage and power
consumption.
2. Overload
Avoid overloading mains sockets, extension cords and adapters as this may cause a fire or electric shock.
3. Cleaning
Clean the unit only with a damp cloth without harsh detergents.
The unit must be disconnected from the mains.
Warnings
Before using the unit for the first time, all safety and operating instructions must be observed!
1. Observe the following instructions to avoid damage to the mains cable and mains plug:
When disconnecting the unit from the mains, do not pull on the mains cable, but grasp the plug.
Make sure that the mains cable is as far away as possible from heaters to prevent the plastic
sheathing from melting.
2. Follow these instructions. Failure to do so may result in electric shock:
Never open the housing or the power supply unit.
Do not insert any metal or flammable objects inside the appliance.
To avoid damage due to overvoltage (e.g. thunderstorms), please use a surge protector.
3. Please disconnect defective units from the mains immediately and inform your specialist dealer.
When installing in an existing video surveillance system, make sure that all units are
disconnected from the mains and low-voltage circuit.
If in doubt, do not carry out the assembly, installation and wiring yourself, but leave this to a
specialist. Improper and amateurish work on the power grid or on the house installations not
only poses a danger to yourself, but also to other people.
Wire the installations so that mains and low voltage circuits always run separately and are not
connected to each other at any point or can be connected by a defect.
Unpack
While unpacking the unit, handle it with extreme care.
If the original packaging is damaged, first check the unit. If the unit is damaged, return it with
the packaging and inform the delivery service.

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Table of contents
1. Intended use............................................................................................................................9
2. Explanation of symbols .........................................................................................................9
3. Features and functions ........................................................................................................10
4. Device description................................................................................................................11
5. Description of the connections ...........................................................................................11
6. Initial commissioning ...........................................................................................................11
6.1 Activating the unit via the local touch monitor...........................................................................11
6.2 Activating the device via the ABUS IP Installer ........................................................................11
6.3 Activating the unit via the web browser ....................................................................................12
6.4 Install Video Plugin ...................................................................................................................13
7. Configuration and operation via the touch monitor ..........................................................14
7.1 Setup Wizard ............................................................................................................................14
7.2 Main operating page.................................................................................................................15
7.2.1 View options (themes) ...........................................................................................................15
7.2.2 Symbols and information displays .........................................................................................16
7.2.3 Adjustable control buttons .....................................................................................................16
7.3 Administrator menu...................................................................................................................17
7.3.1 User .......................................................................................................................................17
7.3.2 Access options ......................................................................................................................20
7.3.3 Communication......................................................................................................................21
7.3.4 Basic settings ........................................................................................................................23
7.3.5 Biometric................................................................................................................................24
7.3.6 Database ...............................................................................................................................26
7.3.7 System maintenance .............................................................................................................27
7.3.8 Representation ......................................................................................................................28
8. Configuration and operation via web browser...................................................................29
8.1 Configuration via web browser .................................................................................................29
8.1.1 Local configuration ................................................................................................................29
8.1.2 System...................................................................................................................................31
8.1.2.1 System settings ..................................................................................................................31
8.1.2.1.1 Basic information .............................................................................................................31
8.1.2.1.2 Time settings ...................................................................................................................32
8.1.2.1.3 DST / summer time..........................................................................................................33
8.1.2.1.4 About / Licence Information.............................................................................................33
8.1.2.2 Maintenance .......................................................................................................................34
8.1.2.2.1 Updating and maintenance..............................................................................................34
8.1.2.2 Protocol query / log book....................................................................................................35
8.1.2.3 Security...............................................................................................................................35
8.1.2.3.1 Security service ...............................................................................................................35
8.1.2.3.2 Certificate management...................................................................................................35
8.1.2.4 User administration.............................................................................................................36
8.1.2.4.1 Arming / Disarming Info ...................................................................................................36
8.1.3 Network .................................................................................................................................37
8.1.3.1 TCP/IP ................................................................................................................................37
8.1.3.2 Port .....................................................................................................................................38
8.1.3.3 WiFi ....................................................................................................................................39
8.1.3.4 Cloud access / ABUS Link Station......................................................................................40

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8.1.3.5 HTTP Socket ......................................................................................................................41
8.1.4 Video .....................................................................................................................................42
8.1.4.1 Video ..................................................................................................................................42
8.1.4.2 Audio ..................................................................................................................................43
8.1.4.3 Audio output .......................................................................................................................43
8.1.5 Image.....................................................................................................................................44
8.1.6 General..................................................................................................................................46
8.1.6.1 Authentication settings........................................................................................................46
8.1.6.2 Data protection ...................................................................................................................48
8.1.6.3 Face recognition parameters..............................................................................................49
8.1.6.4 Card security ......................................................................................................................50
8.1.6.5 Card authentication settings ...............................................................................................51
8.1.7 Intercom system ....................................................................................................................52
8.1.7.1 Unit number ........................................................................................................................52
8.1.7.2 Linked network devices ......................................................................................................53
8.1.7.3 Call button ..........................................................................................................................54
8.1.8 Access control .......................................................................................................................55
8.1.8.1 Door parameters.................................................................................................................55
8.1.8.2 Lift control ...........................................................................................................................56
8.1.8.3 RS-485 ...............................................................................................................................56
8.1.8.4 Wiegand settings ................................................................................................................56
8.1.9 Biometry ................................................................................................................................58
8.1.9.1 Range configuration ...........................................................................................................59
8.1.10 Theme .................................................................................................................................61
8.1.10.1 Media database ................................................................................................................62
9. Integration and use of monitors of the Moduvis door intercom system .........................63
9.1 System overview Face Terminal / Monitors(s)..........................................................................63
9.2 Configuration of Face Terminal and Monitor(s) ........................................................................64
9.3 Using FaceXess as a side door................................................................................................65
10. Maintenance and cleaning ...................................................................................................66
10.1 Maintenance ...........................................................................................................................66
10.2 Cleaning .................................................................................................................................66
11. Disposal.................................................................................................................................67
12. Technical data.......................................................................................................................67

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1. Intended use
The FaceXess device is used indoors or outdoors as an access control system with facial recognition
combined with a video door communication system.
Any use other than that described above may result in damage to the product, and there are
also other dangers. Any other use is not in accordance with the intended use and leads to the
loss of the guarantee or warranty; all liability is excluded. This also applies if conversions
and/or modifications have been made to the product.
Read the operating instructions completely and carefully,
before you put the product into operation. The operating instructions contain
important information for assembly and operation.
2. Explanation of symbols
The symbol with the lightning bolt in the triangle is used when there is danger to the
health exists, e.g. due to electric shock.
An exclamation mark within the triangle is intended to alert the user to the presence of
important instructions in this manual that should be followed.
This symbol can be found when special tips and notes on operation are to be given to
you.

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3. Features and functions
Door intercom with touchscreen, camera & facial recognition for interaction-free access.
The door station identifies authorised persons with intelligent face recognition and automatically unlocks the
entrance door. The video door intercom system thus offers convenient, interaction-free access, contactless
and without a chip card or other identification media. The detection range can be flexibly adjusted, the face
scan at a distance of up to 3 m takes only fractions of a second.
An almost completely normal bell
Only almost: because the FaceXess display can be customised, e.g. with house number, address, desired
motifs, etc.
Safe and individual
The dual camera (optical, IR) reliably detects whether a person is allowed to enter or not - whether in
backlight, darkness or if the person is wearing a cap or mask. The anti-spoofing function uses various
features to check whether it is a genuine and authorised person or a manipulation, e.g. by holding photos or
videos in front of them.2-factor authorisation is often required in sensitive areas. For example, facial
recognition can also be combined with a PIN code or smart card. User data (faces) are stored locally and
encrypted on the device. Unknown persons are not recorded.
See, Speak, Open
ABUS FaceXess is easy to operate intuitively. The 7-inch touch display with virtual bell button is the user
interface of the door station. On the smartphone (ABUS Link Station app) or the optional indoor monitor, you
can see who is at the door, talk to the person and switch the electric strike. Up to 3 residential parties can be
created (6 monitors each). The outdoor terminal can also be used as a stand-alone door opener.
IP video door intercom with face recognition, unlocks the front door fully automatically, in fractions of a
second, for persons who have been taught to enter. Optional: access via PIN code or chip key/key card
on the integrated NFC card reader.
Access for trained users on the 7'' touchscreen via face scan or PIN code entry. Unknown persons use
the virtual bell button on the display.
See who is standing in front of the door: live image, intercom and door opening via indoor monitor or
Link Station app, even when on the move. Top image quality and contrast thanks to 2 MPx dual
camera.
Good voice quality thanks to high-quality microphone and loudspeaker with noise cancellation: no
background noise, no echoes.
Secure access, high protection against manipulation: terminal cannot be tricked with photo/video (anti-
spoofing technology). Optional: 2-factor authentication combines facial recognition with PIN code/key
card.
For up to 3 residential parties: up to 6 monitors can be integrated per bell party via LAN/PoE or WLAN
(Wi-Fi)
Quickly and securely installed: The door station requires an external power supply. The data
connection is made via LAN/WAN and a data line (2 wires) to the remote switching module that controls
the door actuator.
Weatherproof terminal for outdoor use (protection class IP65)
Completely without keys: never again stand in front of a locked front door because of forgotten keys