Advantech ARK-3500 User manual

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User Manual
ARK-3500
Fanless Embedded Box PC

ARK-3500 User Manual ii
Attention!
Please note:
This package contains a hard-copy user manual in Chinese for China CCC certifica-
tion purposes, and there is an English user manual included as a PDF file on the CD.
Please disregard the Chinese hard copy user manual if the product is not to be sold
and/or installed in China.

iii ARK-3500 User Manual
Copyright
The documentation and the software included with this product are copyrighted 2014
by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. reserves the right
to make improvements in the products described in this manual at any time without
notice.
No part of this manual may be reproduced, copied, translated or transmitted in any
form or by any means without the prior written permission of Advantech Co., Ltd.
Information provided in this manual is intended to be accurate and reliable. However,
Advantech Co., Ltd. assumes no responsibility for its use, nor for any infringements
of the rights of third parties, which may result from its use.
Acknowledgements
Award is a trademark of Award Software International, Inc.
VIA is a trademark of VIA Technologies, Inc.
IBM, PC/AT, PS/2 and VGA are trademarks of International Business Machines Cor-
poration.
Intel® and Pentium® are trademarks of Intel Corporation.
Microsoft Windows® is a registered trademark of Microsoft Corp.
RTL is a trademark of Realtek Semi-Conductor Co., Ltd.
ESS is a trademark of ESS Technology, Inc.
UMC is a trademark of United Microelectronics Corporation.
SMI is a trademark of Silicon Motion, Inc.
Creative is a trademark of Creative Technology LTD.
CHRONTEL is a trademark of Chrontel Inc.
All other product names or trademarks are properties of their respective owners.
For more information about this and other Advantech products, please visit our web-
site at:
http://www.advantech.com/
http://www.advantech.com/ePlatform/
For technical support and service, please visit our support website at:
http://support.advantech.com.tw/support/
Part No. 2006R35001 Edition 2
Printed in China April 2014

ARK-3500 User Manual iv
Product Warranty (2 years)
Advantech warrants to you, the original purchaser, that each of its products will be
free from defects in materials and workmanship for two years from the date of pur-
chase.
This warranty does not apply to any products which have been repaired or altered by
persons other than repair personnel authorized by Advantech, or which have been
subject to misuse, abuse, accident or improper installation. Advantech assumes no
liability under the terms of this warranty as a consequence of such events.
Because of Advantech’s high quality-control standards and rigorous testing, most of
our customers never need to use our repair service. If an Advantech product is defec-
tive, it will be repaired or replaced at no charge during the warranty period. For out-
of-warranty repairs, you will be billed according to the cost of replacement materials,
service time and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU
speed, Advantech products used, other hardware and software used, etc.) Note
anything abnormal and list any onscreen messages you get when the problem
occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandise
authorization) number from your dealer. This allows us to process your return
more quickly.
4. Carefully pack the defective product, a fully-completed Repair and Replacement
Order Card and a photocopy proof of purchase date (such as your sales receipt)
in a shippable container. A product returned without proof of the purchase date
is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid
to your dealer.
Declaration of Conformity
FCC Class A
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Opera-
tion of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.

v ARK-3500 User Manual
Technical Support and Assistance
1. Visit the Advantech web site at www.advantech.com/support where you can find
the latest information about the product.
2. Contact your distributor, sales representative, or Advantech's customer service
center for technical support if you need additional assistance. Please have the
following information ready before you call:
–Product name and serial number
–Description of your peripheral attachments
–Description of your software (operating system, version, application software,
etc.)
–A complete description of the problem
–The exact wording of any error messages
Warnings, Cautions and Notes
Packing List
Before installation, please ensure the following items have been shipped:
1 x ARK-3500 unit
1 x Driver/Utility CD
1 x Registration and 2 years Warranty card
1 x China RoHS
1 x DVI-I to VGA adaptor
1 x CPU thermal grease pad
Warning! Warnings indicate conditions, which if not observed, can cause personal
injury!
Caution! Cautions are included to help you avoid damaging hardware or losing
data. e.g.
There is a danger of a new battery exploding if it is incorrectly installed.
Do not attempt to recharge, force open, or heat the battery. Replace the
battery only with the same or equivalent type recommended by the man-
ufacturer. Discard used batteries according to the manufacturer's
instructions.
Note! Notes provide optional additional information.

ARK-3500 User Manual vi
Ordering Information
Optional Accessories
Model Number Description
ARK-3500P-00A1E Intel 3rd Gen. Core i High Performance Fanless Embedded BOX
PC with 2 x PCI
ARK-3500F-00A1E Intel 3rd Gen. Core i High Performance Fanless Embedded BOX
PC with 1 x PCIe x1 and 1 x PCIe x4
Part Number Description
1757004523-01 AC-to-DC Adaptor, DC 19V/6.32A 120W, 9NA1201410 FSP
1702002600 Power cable 3-pin 180 cm USA type
1702031801 Power cable 3-pin 180 cm UK type
1702002605 Power cable 3-pin 180 cm Europe type
1700000237 Power cable 3-pin 180 cm PSE

vii ARK-3500 User Manual
Safety Instructions
1. Please read these safety instructions carefully.
2. Please keep this User’s Manual for later reference.
3. Please disconnect this equipment from AC outlet before cleaning. Use a damp
cloth. Don’t use liquid or sprayed detergent for cleaning. Use moisture sheet or
clothe for cleaning.
4. For pluggable equipment, the socket-outlet shall near the equipment and shall
be easily accessible.
5. Please keep this equipment from humidity.
6. Lay this equipment on a reliable surface when install. A drop or fall could cause
injury.
7. The openings on the enclosure are for air convection hence protecting the
equipment from overheating. DO NOT COVER THE OPENINGS.
8. Make sure the voltage of the power source when connecting the equipment to
the power outlet.
9. Place the power cord such a way that people cannot step on it. Do not place
anything over the power cord.
10. All cautions and warnings on the equipment should be noted.
11. If the equipment is not used for long time, disconnect the equipment from mains
to avoid being damaged by transient over-voltage.
12. Never pour any liquid into ventilation openings; this could cause fire or electrical
shock.
13. Never open the equipment. For safety reasons, only qualified service personnel
should open the equipment.
14. If one of the following situations arises, get the equipment checked by service
personnel:
The power cord or plug is damaged.
Liquid has penetrated into the equipment.
The equipment has been exposed to moisture.
The equipment does not work well, or you cannot get it to work according to
the user's manual.
The equipment has been dropped and damaged.
The equipment has obvious signs of breakage.
15. Do not leave this equipment in an environment where the storage temperature
may go below -40° C (-40° F) or above 85° C (185° F). This could damage the
equipment. the equipment should be in a controlled environment.
16. Caution: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type recommended by the manufacturer, discard used
batteries according to the manufacturer's instructions.
17. The sound pressure level at the operator's position according to IEC 704-1:1982
is no more than 70 dB (A).
18. RESTRICTED ACCESS AREA: The equipment should only be installed in a
Restricted Access Area.
19. DISCLAIMER: This set of instructions is given according to IEC 704-1. Advan-
tech disclaims all responsibility for the accuracy of any statements contained
herein.

ARK-3500 User Manual viii

ix ARK-3500 User Manual
Contents
Chapter 1 General Introduction ...........................1
1.1 Introduction ............................................................................................... 2
1.2 Product Features....................................................................................... 3
1.2.1 General ......................................................................................... 3
1.2.2 Display .......................................................................................... 3
1.2.3 Ethernet ........................................................................................ 3
1.3 Chipset ...................................................................................................... 4
1.3.1 Functional Specification................................................................ 4
1.3.2 SUSI 4.0........................................................................................ 5
1.4 Mechanical Specifications......................................................................... 6
1.4.1 Dimensions ................................................................................... 6
Figure 1.1 ARK-3500 Mechanical dimension drawing................. 6
1.4.2 Weight........................................................................................... 6
1.5 Power Requirement .................................................................................. 6
1.5.1 System Power............................................................................... 6
1.5.2 RTC Battery .................................................................................. 6
1.6 Environment Specification......................................................................... 7
1.6.1 Operating Temperature................................................................. 7
1.6.2 Relative Humidity .......................................................................... 7
1.6.3 Storage Temperature.................................................................... 7
1.6.4 Vibration during Operation ............................................................ 7
1.6.5 Shock during Operation ................................................................ 7
1.6.6 Safety............................................................................................ 7
1.6.7 EMC.............................................................................................. 7
Chapter 2 Hardware Configuration......................9
2.1 Introduction ............................................................................................. 10
2.2 Jumpers .................................................................................................. 10
2.2.1 Jumper Description..................................................................... 10
2.2.2 Jumper List ................................................................................. 10
Table 2.1: Jumper List of Main Board........................................ 10
2.2.3 Jumper Location ......................................................................... 11
Figure 2.1 Jumper Layout.......................................................... 11
2.2.4 Jumper Setting............................................................................ 11
2.3 Switch...................................................................................................... 16
2.3.1 Switch List................................................................................... 16
Table 2.2: Jumper List of Main Boar.......................................... 16
2.4 Connectors.............................................................................................. 18
2.4.1 ARK-3500 External I/O Location................................................. 18
Figure 2.2 ARK-3500 Front IO connectors drawing................... 18
Figure 2.3 ARK-3500 Rear IO connectors drawing ................... 18
2.4.2 ARK-3500 Front I/O connectors.................................................. 18
Figure 2.4 Audio connector........................................................ 19
Table 2.3: Audio Connector Pin Assignments ........................... 19
Figure 2.5 USB2.0 connector .................................................... 19
Table 2.4: USB 2.0 Connector................................................... 19
Figure 2.6 COM connector ........................................................ 19
Table 2.5: COM Connector Pin Assignments............................ 20
Table 2.6: DIO Connector Pin Assignments.............................. 20
2.4.3 ARK-3500 Rear I/O connectors .................................................. 21
Figure 2.7 Power ON/OFF Button ............................................. 21
Figure 2.8 Reset Button............................................................. 21
Figure 2.9 LED Indicators .......................................................... 21

ARK-3500 User Manual x
Figure 2.10DisplayPort connector .............................................. 21
Table 2.7: DisplayPort Connector pin assignments .................. 22
Figure 2.11DVI-I Connector........................................................ 22
Table 2.8: DVI-I Connector pin assignments............................. 22
Figure 2.12HDMI receptacle connector...................................... 23
Table 2.9: HDMI Connector pin assignments............................ 23
Figure 2.13USB3.0 Connector ................................................... 23
Table 2.10:USB 3.0 Connector .................................................. 23
Figure 2.14Ethernet connector ................................................... 24
Table 2.11:Ethernet Connector Pin Assignments ...................... 24
2.5 Installation............................................................................................... 25
2.5.1 CPU / Memory Installation.......................................................... 25
2.5.2 CFast / SIM Installation............................................................... 26
2.5.3 HDD/SSD Installation ................................................................. 26
2.5.4 MiniPCIe module / Internal SIM holder Installation..................... 27
2.5.5 Riser Card Installation ................................................................ 30
2.5.6 CPU thermal Grease Pad........................................................... 31
2.5.7 Memory thermal Pad .................................................................. 32
2.5.8 Wide operating temperature support .......................................... 32
Chapter 3 BIOS Settings....................................33
Figure 3.1 Setup program initial screen..................................... 34
3.1 Entering Setup ........................................................................................ 34
3.2 Main Setup.............................................................................................. 34
Figure 3.2 Main setup screen.................................................... 35
3.2.1 System time / System date......................................................... 35
3.3 Advanced BIOS Features Setup............................................................. 35
Figure 3.3 Advanced BIOS features setup screen .................... 36
3.3.1 ACPI Settings ............................................................................. 36
Figure 3.4 ACPI Setting............................................................. 36
3.3.2 CPU Configuration...................................................................... 37
Figure 3.5 CPU Configuration ................................................... 37
3.3.3 SATA Configuration .................................................................... 38
Figure 3.6 SATA Configuration: IDE Mode (Default)................. 38
Figure 3.7 SATA Configuration: AHCI Mode ............................. 38
Figure 3.8 SATA Configuration: RAID Mode ............................. 39
3.3.4 PCH-FW Configuration............................................................... 39
Figure 3.9 PCH-FW Configuration............................................. 39
3.3.5 AMT Configuration...................................................................... 40
Figure 3.10AMT Configuration ................................................... 40
3.3.6 USB Configuration...................................................................... 41
Figure 3.11USB Configuration.................................................... 41
3.3.7 SMART Settings ......................................................................... 42
Figure 3.12SMART Settings....................................................... 42
3.3.8 Super IO Configuration ............................................................... 43
Figure 3.13Super IO Configuration............................................. 43
3.3.9 SCH3106 Second Super IO Configuration ................................. 44
Figure 3.14Super IO Configuration............................................. 44
3.3.10 Platform Misc Configuration........................................................ 45
Figure 3.15Platform Misc Configuration ..................................... 45
3.3.11 Embedded Controller Configuration ........................................... 46
Figure 3.16Embedded Controller Configuration ......................... 46
3.3.12 Serial Port Console Redirection.................................................. 47
Figure 3.17Serial Port Console Redirection ............................... 47
3.3.13 CPU PPM Configuration............................................................. 48
Figure 3.18CPU PPM Configuration........................................... 48
3.4 Chipset.................................................................................................... 49
Figure 3.19Chipset Setup........................................................... 49

xi ARK-3500 User Manual
3.4.1 PCH-IO Configuration................................................................. 49
Figure 3.20PCH-IO Configuration............................................... 49
3.4.2 System Agent (SA) Configuration.............................................. 50
Figure 3.21System Agent (SA) Configuration............................. 50
Figure 3.22Intel IGFX Configuration ........................................... 51
Figure 3.23LCD Control.............................................................. 52
3.5 Boot Settings........................................................................................... 53
Figure 3.24Boot Setup Utility ...................................................... 53
3.6 Security Setup......................................................................................... 54
Figure 3.25Password Configuration ........................................... 54
3.7 Save & Exit.............................................................................................. 55
Figure 3.26Save & Exit ............................................................... 55
Appendix A Watchdog Timer Sample Code.........57
A.1 EC Watchdog Timer Sample Code ......................................................... 58

ARK-3500 User Manual xii

Chapter 1
1General Introduction
This chapter gives background
information on ARK-3500 series.

ARK-3500 User Manual 2
1.1 Introduction
ARK-3500, an intelligent, fanless embedded system powered by Intel® Core™ i3, i5,
i7 rPGA high performance processor with multiple I/O interface and with 2 slot PCI/
PCIEx1/PCIEx4 card expansions.
ARK-3500 Core™ i7 CPU performance has over 178% increase compared with
ARK-3440 and over 400% increase on graphics. ARK-3500 supports independent tri-
ple displays: DVI-I, HDMI and DisplayPort. It also offers 8 x COMs, 2 x GbE, 4 x USB
3.0, 2 x Mini-PCIe shared with mSATA, 2 x 2.5” SATA III storage devices, and 1 x
CFast and 2 x full size mSATA.
Rugged & Multifunctional Design
ARK-3500 adopts advanced thermal design for HDD and power enhancement. All
models are fanless, and highlight various quality features including wide-input power
supplies from 9V to 34V, wide temperature range from -10 ~ 60° C, diverse expand-
ability options and structural strengthening. ARK-3500 enlarges the surface of the top
cover and flexible thermal design for different CPU from 2nd to 3rd core i and Cel-
eron. It also provides rich I/O interfaces: up to 2 x Intel GbE, 4 x USB 3.0, 2 x USB
2.0,2 x 2.5” HDD, 2 x mSATA, 4 x RS-232 and 4 x RS-232/422/485 COM ports.
Various Expansion Support
ARK-3500 is a flexible model which can work in different environment and applica-
tions with multiple I/O and high performance. It can support three kinds of riser cards:
2 x PCI and 1 PCIe x 1 and 1 PCIe x 4. It also has board-to-board design and more I/
O ports in coast line without cables.
Built in Intelligent Management Tools - Advantech iManager & SUSIAccess
Advantech iManager provides a valuable suite of programmable APIs such as multi-
level watchdog, hardware monitor, system restore, and other user-friendly interface.
iManager is an intelligent self-management cross platform tool that monitors system
status for problems and takes action if anything is abnormal. iManager offers a boot
up guarantee in critical, low temperature environments so systems can automatically
recover when voltages dip. iManager makes the whole system more reliable and
more intelligent. ARK-3500 also supports Advantech’s own SUSIAccess, which pro-
vides easy remote management so users can monitor, configure, and control a large
number of terminals to make maintenance and system recovery simpler.

3 ARK-3500 User Manual
Chapter 1 General Introduction
1.2 Product Features
1.2.1 General
CPU: Supports Intel® 3rd Gen. Core™ i3/i5/i7 and Celeron® rPGA processor
(up to 45W)
System Chipset: Intel® QM77 I/O Controller
BIOS: AMI 64-Mbit SPI Flash BIOS
System Memory: DDR3 1600MHz or DDR3L 1600MHz up to 16GB
Watchdog Timer: Single chip Watchdog 255-level interval timer, setup by soft-
ware
I/O Interface:
–4 x RS232, 4 x RS232/422/485
USB:
–4 x USB 3.0 and 2 x USB 2.0 compliant ports
Audio: High Definition Audio (HD), Line out, Mic-in
Storage: 2 x 2.5" removable HDD drive bays (9.5mm height), 1 x CFast card,
and 2 x mSATA
Expansion Interface: 2 x Full-size MiniPCIe with SIM holder (supports mSATA)
Software API: Advantech iManager and SUSIAccess - Remote Device Man-
agement technology
1.2.2 Display
Controller: Intel® HD Graphics 4000
Resolution:
–VGA: VGA Integrated in DVI-I port
–DVI-I: 1920 x 1200 @ 60Hz
–HDMI: Support HDMI 1.4, 1920 x 1200 @ 60Hz
–Display Port: 2560 x 1600 @ 60Hz (Video only, and only support with 3rd
gen. processor)
Dual Display:
–VGA+DVI, VGA+HDMI, VGA + DP, DVI + HDMI, DVI + DP, HDMI + DP
Triple Display:
–DVI-D + HDMI + DP (DP can't display under DOS)
1.2.3 Ethernet
Chipset:
–LAN1 Intel® 82579LM,
–LAN2 Intel® I-210IT
Speed: 10/100/1000 Mbps
Interface: 2 x RJ45

ARK-3500 User Manual 4
1.3 Chipset
1.3.1 Functional Specification
1.3.1.1 Processor
1.3.1.2 Chipset
1.3.1.3 Others
Processor
Supports rPGA processor (up to 45W):
Intel® Core™ i7-3610QE 2.3GHz with 6M L3 cache
Intel® Core™ i5-3610ME 2.7GHz with 3M L3 cache
Intel® Core™ i3-3120ME 2.4GHz with 3M L3 cache
Intel® Celeron® 1020E 2.2GHz with 2M L3 cache
Memory Supports DDR3 1600 MHz or DDR3L 1600MHz up to 16 GB
2 x 204-pin SODIMM socket type
Internal
Graphics
Features
DirectX 11 and OpenGL 3.1
Display Port 1.1, HDMI 1.4a
Supports HDCP 1.4
Intel® Display Power saving technology 6.0
Video
Accelerator
HW accelerated Media Decode: AVC/H.264, VC-1, MPEG-2
HW accelerated Media Encode: AVC/H.264, MPEG-2
SATA Interface
Intel QM77 chip supports:
Supports several optional sections of Serial ATA III
Supports SATA transfers to 600 Mbytes/sec.
Integrated AHCI controller
Supports mSATA socket
USB Interface
Intel QM77 chip supports:
xHCI Host Controller, supporting SuperSpeed USB 3.0 ports
Two EHCI Host Controllers, supporting HighSpeed USB 2.0 ports
Supports wake-up from sleeping states S3–S4
Maximum 500mA for each USB port
Power
Management
Intel QM77 chip supports:
Supports ACPI 4.0a
ACPI-defined power states (processor driven C states)
ACPI Power Management Timer
SMI# generation
BIOS Intel QM77 chip supports:
AMI 64-Mbit EFI Flash BIOS via SPI
Serial ports
ITE 8518 & SMSC SCH3106 supports:
Up to 8 serial ports.
Supports IRQ Sharing among serial ports under Microsoft Win-
dows OS
COM1, COM2, COM5, COM6: RS-232
COM3, COM4, COM7, COM8: RS-232/422/485
Ethernet LAN1 Intel 82579LM, LAN2 Intel I-210IT
Supports 10/100/1000 Mbps.
LAN Connectors: Phone Jack RJ45 8P 90D(F)

5 ARK-3500 User Manual
Chapter 1 General Introduction
1.3.2 SUSI 4.0
Audio
Audio Codec: Realtek ALC892:
Compliant with HD Audio specifications
Supports 16/20/24-bit DAC and 16/20/24-bit ADC resolution
Supports: Speak-out, Mic-in
Audio Connectors: Ear Phone Jack * 2
Battery backup BATTERY 3V/210 mAh with WIRE x 1
iManager
Sequence control Supported
DIO 16-bit programmable DIO
Watchdog timer Multi-level WDT (set by Advantech iManager)
Programmable 1-255 sec / min
Hardware monitor CPU Temperature / input Current / input Voltage
System information Running HR / Boot record

ARK-3500 User Manual 6
1.4 Mechanical Specifications
1.4.1 Dimensions
290[11.4] x 110[42.9] x 232[9.13] (Unit: mm [Inch])
Figure 1.1 ARK-3500 Mechanical dimension drawing
1.4.2 Weight
4.8kg (10.58lb)
1.5 Power Requirement
1.5.1 System Power
Minimum power input:
–ARK-3500: DC19V / 6.32A
1.5.2 RTC Battery
Lithium 3 V/210 mAH
250
110
232
23.50 20
188.50 20
R9
6
R3
290
270

7 ARK-3500 User Manual
Chapter 1 General Introduction
1.6 Environment Specification
1.6.1 Operating Temperature
With Industrial Grade SSD/Cfast: -10 ~ 60° C (-14~140° F), with air flow,
speed=0.7 m/sec
With 2.5-inch hard disk: 0 to 40° C (32 ~ 104° F), with air flow, speed=0.7 m/
sec
1.6.2 Relative Humidity
95% @ 40° C (non-condensing)
1.6.3 Storage Temperature
-40 ~ 85° C (-40 ~ 185° F)
1.6.4 Vibration during Operation
For system equipped with SSD/mSATA: 3Grms, IEC 60068-2-64, random, 5 ~
500 Hz
1.6.5 Shock during Operation
For system equipped with SSD/mSATA: 50G, IEC 60068-2-27
1.6.6 Safety
UL, CCC, BSMI
1.6.7 EMC
CE, FCC, CCC, BSMI