Advantech UTC-115 User manual

User Manual
UTC-115/120
15.6”/21.5”
Ubiquitous Touch Computer

UTC-100 User Manual ii
Copyright
The documentation and the software included with this product are copyrighted 2021
by Advantech Co., Ltd. All rights are reserved. Advantech Co., Ltd. also reserves the
right to improve the products described in this manual at any time without notice. No
part of this manual may be reproduced, copied, translated, or transmitted in any form
or by any means without the prior written permission of Advantech Co., Ltd. The
information provided in this manual is intended to be accurate and reliable. However,
Advantech Co., Ltd. assumes no responsibility for its use, nor for any infringements
on the rights of third parties that may result from its use.
Acknowledgments
Award is a trademark of Award Software International, Inc.
AMD is a trademark of Advanced Micro Devices.
Corning Gorilla is a trademark of Corning Inc.
Intel, Atom, Celeron, and Core are trademarks of Intel Corp.
IBM, PC/AT, PS/2, and VGA are trademarks of International Business Machines Cor-
poration.
Microsoft Windows is a registered trademark of Microsoft Corp.
RTL is a trademark of Realtek Semiconductor Co., Ltd.
All other product names or trademarks are properties of their respective owners.
For more information about this or other Advantech products, visit our website at
http://www.advantech.com.
For technical support and customer service, visit our support website at
http://support.advantech.com.
This manual is applicable to UTC-115/120.
Contact Information
Manufacturer
Advantech Co., Ltd.
No.1, Alley 20, Lane 26, Rueiguang Road, Neihu District, Taipei, Taiwan 114, R.O.C.
Tel: [phone]
EU Distributor
Advantech Europe GmbH Kolberger Straß e 7 D-40599 Düsseldorf, Germany
Tel: [phone]
Fax: [phone]
Part No. 2008C10000 Edition 2
Printed in Taiwan June 2021

iii UTC-100 User Manual
Product Warranty (2 years)
Advantech warrants the original purchaser that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products that have been repaired or altered by
persons other than repair personnel authorized by Advantech, or products that have
been subject to misuse, abuse, accident, or improper installation. Advantech assumes
no liability under the terms of this warranty as a consequence of such events.
Because of Advantech’s high quality-control standards and rigorous testing, most
customers never need to use our repair service. However, if an Advantech product is
defective, it will be repaired or replaced free of charge during the warranty period. For
out-of-warranty repairs, customers will be billed according to the cost of replacement
materials, service time, and freight. Please consult your dealer for more details.
If you believe your product is defective, follow the steps outlined below.
1. Collect all the information about the problem encountered (for example, CPU
speed, Advantech products used, other hardware and software, etc.). Note any-
thing abnormal and list any messages displayed on screen when the problem
occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3. If your product is diagnosed as defective, obtain a return merchandise authori-
zation (RMA) number from your dealer. This allows us to process your return
more quickly.
4. Carefully pack the defective product, a completed Repair and Replacement
Order card, and a proof of purchase date (such as a photocopy of your sales
receipt) into a shippable container. Products returned without a proof of pur-
chase date are not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package, and ship the pack-
age prepaid to your dealer.
Declaration of Conformity
FCC Class A
This equipment has been tested and found to comply with the limits for a Class A dig-
ital device, pursuant to Part 15 of the FCC Rules. These limits are designed to pro-
vide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Opera-
tion of this equipment in a residential area is likely to cause harmful interference, in
such cases users are required to correct the interference at their own expense.
Warning! Any modifications to this device that are not approved by the relevant
standards authority may void the authority granted to the user by the
FCC to operate this equipment.

UTC-100 User Manual iv
Technical Support and Assistance
1. Visit the Advantech website at http://support.advantech.com to obtain the latest
product information.
2. Contact your distributor, sales representative, or Advantech's customer service
center for technical support if you need additional assistance. Please have the
following information ready before calling:
 Product name and serial number
 Description of your peripheral attachments
 Description of your software (operating system, version, application soft-
ware, etc.)
 A complete description of the problem
 The exact wording of any error messages
Warnings, Cautions, and Notes
Warning! Batteries are at risk of exploding if incorrectly installed. Replace only with
the same or equivalent type recommended by the manufacturer. Dispose
of used batteries according to the manufacturer's instructions.
Warning! The rated input voltage is 12V/5A for UTC-115G, and 12V/7A for UTC-
120G and UTC-115/120H.
Use a 3V/195mA lithium battery.
Packing: The unit should be carried with both hands and handled with
care.
Maintenance: Use only approved products or a dry applicator to clean
and maintain the surfaces.
CompactFlash: Turn off the system power before inserting or removing
the CompactFlash storage card.
Packing List
Before beginning installation, check that the following items have been included with
the product:
 1 x UTC-115/120 unit
 Accessories for UTC-115/120
– DC 12V/5A 60W adapter (UTC-115G)
– DC 12V/7A 84W adapter (UTC-120G; UTC-115/120H)
If any of the above items are missing or damaged, contact your distributor or sales
representative immediately.

v UTC-100 User Manual
Safety Instructions
1. Read these safety instructions carefully.
2. Retain this user manual for future reference.
3. Disconnect this equipment from all power outlets before cleaning. Use only a
damp cloth to clean. Do not use liquid or spray detergents.
4. For pluggable equipment, the power outlet socket must be located near the
equipment and easily accessible.
5. Protect this equipment from humidity.
6. Place this equipment on a reliable surface during installation. Dropping or letting
the device fall may cause damage.
7. The openings on the enclosure are for air convection. Protect the equipment
from overheating. Do not cover the openings.
8. Ensure that the voltage of the power source is correct before connecting the
equipment to the power outlet.
9. Position the power cord away from high-traffic areas. Do not place anything over
the power cord.
10. All cautions and warnings on the equipment should be noted.
11. If unused for a long time, disconnect the equipment from the power source to
avoid damage from transient overvoltage.
12. Never pour liquid into an opening. This may cause fire or electrical shock.
13. Never open the equipment. For safety reasons, the equipment should be
opened only by qualified service personnel.
14. If one of the following situations occurs, have the equipment checked by service
personnel:
 The power cord or plug is damaged.
 Liquid has penetrated the equipment.
 The equipment has been exposed to moisture.
 The equipment is malfunctioning, or does not operate according to the user
manual.
 The equipment has been dropped and damaged.
 The equipment shows obvious signs of breakage.
15. Do not place the equipment in an environment with a storage temperature of
below -20 °C (-4 °F) or above 60 °C (140 °F) as this may cause damage. The
equipment should be kept in a controlled environment.
16. Caution: Batteries are at risk of exploding if incorrectly installed. Replace only
with the same or equivalent type recommended by the manufacturer. Discard
used batteries according to the manufacturer’s instructions.
17. Use only the recommended mounting apparatus to avoid damaging the device
due to a fall.
18. In accordance with the IEC 704-1:1982 specifications, the sound pressure level
at the operator’s position does not exceed 70 dB (A).
DISCLAIMER: These instructions are provided according to IEC 704-1 standards.
Advantech disclaims all responsibility for the accuracy of any statements contained
herein.
Warning! Because of the risk of electric shock, do not remove the equipment
cover during operation or when connected to a power outlet.

UTC-100 User Manual vi
Caution! To avoid short circuits and otherwise damaging the device, do not allow
fluids to come in contact with the device. If fluids are accidentally spilled
on the equipment, remove the affected unit from service as soon as pos-
sible. Then contact qualified service personnel to verify that staff safety
has not been compromised. If the computer clock is unable to maintain
accurate time or the BIOS configuration resets to the default settings,
check the battery.
Caution! Do not replace the battery yourself. Contact a qualified technician or
your retailer. The computer is equipped with a battery-powered real-time
clock circuit.

vii
UTC-100 User Manual
Contents
Chapter 1 General Information ............................ 1
1.1 Introduction ................................................................................................ 2
1.2 Specifications ............................................................................................ 2
1.2.1 UTC-115/120G .............................................................................. 2
1.2.2 UTC-115/120H .............................................................................. 3
1.3 Dimensions ................................................................................................ 3
1.3.1 UTC-115 ........................................................................................ 3
1.3.2 UTC-120G ..................................................................................... 4
1.3.3 UTC-120H ..................................................................................... 4
Chapter 2 System Setup ...................................... 5
2.1 Quick Tour ................................................................................................. 6
2.1.1 Front View ..................................................................................... 6
Figure 2.1 UTC-115/120 with Glass Panel and PCAP Touch ..... 6
2.1.2 Rear View ...................................................................................... 6
2.2 I/O Ports .................................................................................................... 7
2.2.1 UTC-115/120 (Right Side) ............................................................. 7
2.2.2 UTC-115/120 (Left Side) ............................................................... 7
2.3 Setup Procedures ...................................................................................... 8
2.3.1 System Power On ......................................................................... 8
2.3.2 BIOS Setup ................................................................................... 8
2.3.3 Software Installation ...................................................................... 8
2.3.4 Driver Installation .......................................................................... 8
Chapter 3 Hardware Installation .......................... 9
3.1 Introduction .............................................................................................. 10
3.2 Remove the Side Rear Covers ................................................................ 10
3.3 Replace the Side Rear Covers ................................................................ 11
3.4 SATA SSD Installation ............................................................................ 12
3.5 Memory Module Installation..................................................................... 13
Appendix A UTC Peripherals ................................ 14
A.1 UTC-100P-B**E (2D Barcode Scanner) ................................................... 15
A.1.1 Specifications .............................................................................. 15
A.1.2 Packing list ................................................................................. 15
A.1.3 Ordering information .................................................................. 15
A.2 UTC-100P-M**E (MSR ) ........................................................................... 16
A.2.1 Specifications .............................................................................. 16
A.2.2 Packing list ................................................................................. 16
A.2.3 Ordering information .................................................................. 16
A.3 UTC-100P-C**E (5M Camera ) ................................................................ 17
A.3.1 Specifications .............................................................................. 17
A.3.2 Packing list ................................................................................. 17
A.3.3 Ordering information .................................................................. 17
A.4 UTC-100P-S**E (RFID) ............................................................................ 18
A.4.1 Specifications .............................................................................. 18
A.4.2 Packing list ................................................................................. 18
A.4.3 Ordering information .................................................................. 18

UTC-100 User Manual
vii
i
A.5 UTC-100P-S**E (Smart Card Reader) ..................................................... 19
A.5.1 Specifications .............................................................................. 19
A.5.2 Packing list ................................................................................. 19
A.5.3 Ordering information .................................................................. 19
A.6 UTC-100P-L**E (LED Light BAR) ............................................................ 20
A.6.1 Specifications .............................................................................. 20
A.6.2 Packing list ................................................................................. 20
A.6.3 Ordering information .................................................................. 20

UTC-100 User Manual viii

Chapter 1
General Information

UTC-100 User Manual 2
1.1 Introduction
Advantech's UTC-100 series comprises 15.6” and 21.5” fanless, low-power, all-in- one
touch panel computers that can be deployed as control room computing devices,
production line signage displays, showroom interactive signage, self-service kiosks,
and public service terminals to support diverse retail, hospitality, healthcare, educa-
tion, entertainment, and information processing applications. Featuring a protective
enclosure, advanced touchscreen technology, wireless capabilities, and multiple I/O,
UTC-100 series devices deliver high-performance computing and can be integrated
with a wide range of optional peripherals and accessories according to specific appli-
cation requirements.
1.2 Specifications
1.2.1 UTC-115/120G
Product UTC-115 UTC-120
Description 15.6” ubiquitous
touch computer
21.5” ubiquitous
touch computer
Model UTC-115G UTC-120G
System
CPU
Intel® Pentium® N4200 Intel® Pentium® N4200
Cache 2MB 2MB
Memory 1 x 204-pin SODIMM DDR3L
1600 MHz (up to 8 GB)
1 x 204-pin SODIMM DDR3L
1600 MHz (up to 8 GB)
SSD 1 x M.2 2242 SSD 1 x M.2 2242 SSD
Display Size 15.6” HD (FHD optional) 21.5” FHD
Resolution 1366 x 768 (1920 x 1080) 1920 x 1080
Touch Type Projected capacitive Projected capacitive
I/O
USB 4 x USB 3.0
2 x USB 3.0 (optional)
4 x USB 3.0
2 x USB 3.0 (optional)
COM 2 x RS-232 COM
(COM2 RS-232/422/485)
2 x RS-232 COM
(COM2 RS-232/422/485)
Bus Expansion
1 x M.2 Key 2230
1 x M.2 Key 2242
1 x M.2 Key 2230
1 x M.2 Key 2242
Network LAN 2 x Gigabit Ethernet
(1 with PoE)
2 x Gigabit Ethernet
OS Support Windows 10 IoT, Linux,
Android 10
Windows 10 IoT, Linux,
Android 10

1.2.2 UTC-115/120H
Product UTC-115 UTC-120
Description 15.6” ubiquitous
touch computer
21.5” ubiquitous
touch computer
Model UTC-115H UTC-120H
System
CPU Intel®Core™ i5-8365UE
Intel®Core™ i3-8145UE
Intel®Core™ i5-8365UE
Intel®Core™ i3-8145UE
Cache 2 MB 2 MB
Memory 1 x 260-pin SODIMM DDR4
2400 MT/s (up to 16 GB)
1 x 260-pin SODIMM DDR4
2400 MT/s (up to 16 GB)
SSD 1 x M.2 2242 SSD 1 x M.2 2242 SSD
Display
Size 15.6” HD (FHD optional) 21.5” FHD
Resolution 1366 x 768 (HD)
1920 x 1080 (FHD) 1920 x 1080
Touch Type Projected capacitive Projected capacitive
I/O
USB 4 x USB 3.0
2 x USB 3.0 (optional)
4 x USB 3.0
2 x USB 3.0 (optional)
COM 2 x RS-232 COM
(COM2 RS-232/422/485)
2 x RS-232 COM
(COM2 RS-232/422/485)
Bus Expansion
1 x M.2 Key 2230
1 x M.2 Key 2242
1 x M.2 Key 2230
1 x M.2 Key 2242
Network LAN 2 x Gigabit Ethernet 2 x Gigabit Ethernet
OS Support Windows 10 IoT E
nterprise (64
bit), Linux
Windows 10 IoT Ent
erprise (64
bit), Linux
1.3 Dimensions
1.3.1 UTC-115
3
Chapter 1
General Information

UTC-100 User Manual 4
1.3.2 UTC-120G
1.3.3 UTC-120H

Chapter 2
System Setup

UTC-100 User Manual 6
2.1 Quick Tour
Before setting up the device, take a moment to familiarize yourself with the connector
locations and functions, as shown in the images below.
2.1.1 Front View
Figure 2.1 UTC-115/120 with Glass Panel and PCAP Touch
2.1.2 Rear View
Note! For mounting, use only a VESA-compatible floor, stand.

2.2 I/O Ports
2.2.1 UTC-115/120 (Right Side)
2.2.2 UTC-115/120 (Left Side)
7 UTC-100 User Manual
Chapter 2
System Setup

UTC-100 User Manual 8
2.3 Setup Procedures
2.3.1 System Power On
1. Connect the device to the (12V/5A or 12V/7A) power adapter provided in the
shipment.
2. Hold the power cord by the plugs ends only. Refer to Section 2.2 for the location
of the DC power input and power switch.
3. Press the power switch to activate the system.
2.3.2 BIOS Setup
In most cases, the system setup and configuration will be completed by the vendor or
system integrator prior to delivery. However, users may still need to access the BIOS
setup utility to adjust the system configuration settings, such as the date/time or hard
drive type. The setup utility is stored in read-only memory (ROM) and can be accessed
following a system reset or by pressing the <Del> key after powering on the computer.
The settings configured in the BIOS setup utility are recorded in CMOS RAM memory,
which is backed up by a battery to ensure the settings are retained after the system
is powered off. When booting up, the system compares the settings stored in CMOS
RAM with the POST self-test results. If a discrepancy is found, an error message is
displayed on screen and users are prompted to run the setup pro- gram.
2.3.3 Software Installation
Recent releases of operating systems from major vendors include setup programs
that load automatically and guide users through hard disk preparation and operating
system installation. Some distributors and system integrators may have already
installed software prior to shipping the product.
Note! Before software or driver installation, the system must be equipped with
additional storage that must be purchased separately.
2.3.4 Driver Installation
After installing the system software, users can setup the Ethernet, XGA, audio, and
touchscreen functions.
Note! The relevant drivers and utilities are subject to change without notice.
Download the latest drivers for the UTC-100 series products from the
Advantech website at http://support.advantech.com or contact our appli-
cation engineers for further assistance.

Chapter 3
Hardware Installation

UTC-100 User Manual 10
3.1 Introduction
The UTC-100 series devices are PC-based computers housed in an aluminum enclo-
sure. To perform system maintenance or hardware upgrades, such as installing an
SSD, DRAM simply remove the rear cover of the device.
Warning! Only remove the rear cover after verifying that there is no power flowing
within the device. The device should be switched off and the power cord
unplugged before opening the device enclosure.
3.2 Remove the Side Rear Covers
1. After turning the power off and disconnecting all cables, place the UTC-100
series computer face-down on a soft, flat surface.
2. Remove the I/O cover first.
3. With your thumbs under the edge of the one side rear cover, gently lift to disen-
gage the tabs holding the cover in place. Then slide the cover outwards to
remove it.