adyen VX680 User manual

Page | © 2016 Adyen BV | Confidential1
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VX680 User Manual
Date: 28/11/16
Version 1.0.0
Copyright © Adyen B.V. 2016
Simon Carmiggeltstraat 6 - 50
1011 DJ Amsterdam
The Netherlands
www.adyen.com

Table of Contents
1 Getting started - VX680 4
1.1 Provided components 4
1.2 Installing the paper roll on the VX680 5
1.3 Charging the VX680 5
1.4 Turning on and turning off the VX680 5
1.4.1 Turning on the VX680 5
1.4.2 Turning off the VX680 5
1.5 Connecting the VX680 to your Wi-Fi network 5
2 Boarding the terminal - VX680 6
2.1 Boarding with the Adyen App 6
3 Basic functionality - VX680 6
3.1 VX680: basic payment functionality (standalone) 6
3.2 Standalone payment 6
3.2.1 Refund 7
3.2.2 Shift and end-of-day reports 7
4 Special payment functions menu 8
4.1 Normal payment 8
4.2 Manual entry payment 8
4.3 Refund 8
5 Maintenance - VX680 8
5.1 Inspecting device security - VX680 8
5.2 Replacing paper rolls 9
6 Admin menu - VX680 10
6.1 Admin menu functions - VX680 10
6.2 Network and WiFi menu - VX680 11

7 VX680 WF/BT technical specifications 12
8 Troubleshooting and support VX680 13
8.1 In case of a malfunction: 13
8.2 Request assistance: 13

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Here we describe how to set up, configure and use the Wi-Fi payment device as a stand-alone payment VX680
device.
VX680
If the terminal shows an exclamation at the top bar, this means that the terminal holds data which it
failed to synchronise to Adyen platform due to lack of an outgoing internet connection.
Getting started - VX680
VX680 Supported payment cards
Provided components
VX680 PED
Charging cradle
Power supply
Battery
1 paper roll
Set up your device correctly before you start using:

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Installing the paper roll on the VX680
Lift the printer cover latch to open it, and then lift the cover.
Remove any partial roll of paper in the printer tray.
Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper.
Unwind the paper roll past the glue residue.
Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted.
Drop the paper roll into the printer tray and close the latch.
Close the cover and tear off any excess paper.
Charging the VX680
Connect the charging cradle to the power supply cable, and then the power supply to the electrical grid.
Place the VX680 terminal on the cradle to charge the device and to power it on.
To fully charge the VX680, place it on the cradle for at least 6 hours, until the led indicator remains lit.
Turning on and turning off the VX680
Turning on the VX680
Press and hold for a couple of seconds.
When the device is fully booted, it displays the Adyen logo or the merchant logo, in case you provided us with
a logo and we have already registered the terminal to your account.
Turning off the VX680
Press and hold . The device will beep repeatedly and then power down.
Connecting the VX680 to your Wi-Fi network
Press + 9.
Enter the security code to unlock the device.
If you do not know the code, contact the to obtain the specific security code Adyen POS Support Team
for your device.
Choose .Network config
Choose .Setup Wi-Fi
The device scans for available networks.
Choose the desired network you want to connect the device to.
If prompted, enter the passcode to access the Wi-Fi network.

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Boarding the terminal - VX680
Board the terminal only after successfully following the steps in Getting Started.
Boarding with the Adyen App
Ensure the VX680 fully charged.
To fully charge the terminal, leave plugged into the powered USB cable until the led indicator remains lit.
Press + to open the Admin menu.9
Choose .Network config
On the next screen, Choose and make a note of the terminal's IP address.Network config
Open the Adyen App on your mobile device.
Tap .Add New Device
Choose .WIFI
Enter the IP address of the terminal.
Tap to begin the boarding process.Add device
During the boarding process the terminal reboots. After the process is complete the terminal is ready to
use.
See to get information on processing payments.Basic Functionality
Basic functionality - VX680
VX680: basic payment functionality (standalone)
Your VX680 device can perform the following payment functionality.
Standalone payment
To process a standard payment transaction, do the following:
Press on the keypad or tap on the screen.Start
Enter the transaction amount, then press .
Hand over the device to the shopper.
The shopper inserts (cards with chip) or swipes (cards without chip) their card.

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Depending on the card, the shopper is prompted to to enter their PIN code, place a signature or do
nothing.
PIN code: the shopper enters their PIN code on the device.
2 receipts are printed.
Signature: the terminal prints a receipt that the shopper needs to sign.
compare (i) the name and (ii) the signature on the card with the shopper’s ID.
If they match, you can (1 additional receipt is printed) or (2 additional receipts are approve decline
printed) the transaction on the device.
After each transaction, at least 2 receipts are printed:
A merchant receipt, and
A shopper receipt.
Refund
Sometimes, a shopper may decide to return previously purchased goods, and you might want to start a refund
transaction to pay back the corresponding amount to the shopper’s card.
For security reasons, Adyen enables refund functionality on a per-device basis. Moreover, you need to enter a
password to perform a refund.
Perform a refund
To perform a refund, do the following:
Press + 8.
Enter the security code.
Enter the amount to refund, then proceed like in a normal transaction.
If you do not have your security code, email [email protected]
Shift and end-of-day reports
The terminal can print a summary with an overview of the total amounts processed, provided the mobile
device . You can reset the counter. A printed summary lists the amounts processed since the last reset.
If you want to print a summary report on a periodic basis, you should reset the counters after
printing the report.
To print the day totals, do the following:
Press + 9.
Enter the security code.
From the menu, choose .Print totals
After printing the day totals, you can reset the counter by choosing .Reset totals

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If you do not have your security code, email [email protected]
Special payment functions menu
The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in
the menu may vary, depending on your merchant configuration.
To enter the special payment functions menu, do the following:
Press + .8
Enter the PIN code to unlock the device.
If you do not know the code, contact the to obtain the specific PIN code for Adyen POS Support Team
your device.
Depending on your configuration, one or more of the following payment options are normally available:
Normal payment
Choose this option to access the payment screen, where you can enter an amount.
Manual entry payment
Choose this option to access the payment screen.
After entering an amount, press .
You are prompted to input the , and then the card expiry date.PAN
Refund
Choose this option to perform a refund to a card:
Enter the amount you want to refund.
Press .
The transaction then follows the normal flow.
Maintenance - VX680
Inspecting device security - VX680
Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they
process sensitive card data.
Please make sure you and your store staff do the following:
Verify your device looks like the pictures in this manual.
The Adyen logo or your company logo should show up after powering on the terminal.
Do not use the device if it is damaged or covered with a sticker.
Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to
granting them access to modify or troubleshoot devices.
Do not install, replace, or return devices without verification.

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Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to
unplug or open devices).
Report suspicious behaviour and indications of device tampering or substitution to appropriate
personnel (for example, to a manager or security officer).
Replacing paper rolls
The VX680 uses the following receipt paper:
57 mm x 35 mm x 12 mm thermal receipt paper
It is important you have sufficient stock of receipt paper, as without receipt paper it is not possible to
accept payments.
Paper is the merchant’s responsibility (Adyen does not sell paper).
Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover.
Lift the printer cover up and then back.
Remove any partial roll of paper in the printer tray by lifting it up.
Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper.
Unwind the paper roll past any glue residue.
Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted.

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Drop the paper roll into the printer tray.
Pull the paper up past the glue residue on the paper roll.
Close the paper roll cover by gently pressing directly on the cover until it clicks shut. Allow a small
amount of paper past the glue residue to extend outside of the printer cover.
Admin menu - VX680
To enter the terminal admin menu, press + 9.
Enter the admin PIN code (contact the ). Adyen POS Support Team
The admin menu opens.
Admin menu functions - VX680
Menu option Description
Power off terminal Turns off/Shuts down the terminal.
Print totals (Only available on standalone terminals)
Generates a receipt showing the total processed amount per currency per card type.
Reset totals (Only available on standalone terminals)
Resets the counter.total amounts processed
Do not forget to reset totals after your shift.
Download
merchant config
Downloads a new merchant configuration.
.Do not execute this command unless instructed to do so by Adyen Support
Download
firmware (HTTP)
Downloads a new firmware for the terminal.
.Do not execute this command unless instructed to do so by Adyen Support
Submit captures N/A
Network config View network configuration information such as IP address, Gateway, Netmask and
DNS settings.

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Menu option Description
Posregister config Determines the connection to the POS cash register, either HTTP & serial or HTTP &
USB.
Show config Shows the following information:
Firmware version the terminal is running
Merchant account the terminal is registered to
Additional details.
Versions info Information includes firmware and software version, OS version, kernel version, card
slot version etc.
Print config Prints the terminal configuration overview.
This option applies only when a printer is connected to the terminal and to
.standalone terminals with integrated printer
Delete config Deletes your terminal configuration.
Do not execute this command unless instructed to do so by Adyen Support.
Network and WiFi menu - VX680
Menu option Description
Network config Top-level option of the network configuration sub-menu:
Setup Wi-Fi Allows connecting the terminal to the desired Wi-Fi network.
.We recommend securing your network with a passphrase Wi-Fi

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Menu option Description
Ping: default
gateway
Pings the default gateway in the active configuration.
Use this option to test terminal connectivity to the Internet.
Pinging and can be especially handy because you can use them whether or BBC Google
not your DNS resolves.
Ping: www.bbc.
com
Pings the BBC web site home page.
Use this option to test terminal connectivity to the Internet.
Pinging and can be especially handy because you can use them whether or BBC Google
not your DNS resolves.
Ping: www.
google.com
Pings Google.
Use this option to test terminal connectivity to the Internet.
Pinging and can be especially handy because you can use them whether or BBC Google
not your DNS resolves.
VX680 WF/BT technical specifications
Processor 400 MHz, ARM11 32-bit RISC processor Power battery Li-Ion 7.2 V/1800 mAH
Memory 192 MB (128 MB Flash, 64 MB SDRAM) Environmental 0 ° to 50 C (32 to 122 F) ° ° °
operating temperature,
-20 ° to 60 ° C (-4 ° to 140 ° F)
storing temperature,
5% to 90% relative humidity,
non-condensing
Display 3.5" color QVGA, resistive touch screen Physical 72 mm L x 82 mm W x 62 mm H
Printer 18 lps, 38 mm paper roll Terminal 481 g; full shipping: 1,214 g
Card
readers
Triple track MSR, landed smart card
contactless ISO14443
A&B, MiFare, ISO18092 capable, EMVCo
L1 certification,
supports major NFC/contactless schemes
Wi-Fi 802.11b/g/n
Peripheral Single multi-port connector supports RS-
232, USB Host, USB
slave and integrated charging
Bluetooth local area
Other
standard
Features 3 SAM slots, audio/video player Ethernet Dial mode
PCI PED 2.0, PCI PTS 3.0

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Troubleshooting and support VX680
In case of a malfunction:
Check our for articles that may help you find a solution for the issue.troubleshooting section
Request assistance:
Contact our .First level support
Provide the following information:
Merchant account
PSP (if applicable)
Terminal serial number